HP Server rx4610 Warranty and Support

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What’s included with a standard HP
Server/HP Netserver warranty?
Your HP Server's/HP Netserver’s standard warranty includes:
• Phone support
• Free exchange parts
• Next-day*, on-site service
* HP strives to have a technician at your site by the next business
day, but response time is based on distance from an HP office.
More information on response time appears later in this booklet.
How long is the standard warranty?
Warranty Coverage Periods
Product Year 1 Year 2 Year 3
hp server rx series
Next business day
on-site
Next business day
on-site
Next business day
on-site
hp netserver l series
Next business day
on-site
Next business day
on-site
Next business day
on-site
hp netserver e800
Next business day
on-site
Next business day
on-site
Next business day
on-site
hp netserver e200
Next business day
on-site
- -
HP Internal Accessories (including HP
factory installed third-party hardware)
Purchased with rx series
Purchased with l series
Purchased with e800
Purchased with e200
Purchased separately
Next business day
on-site
Next business day
on-site
Next business day
on-site
Next business day
on-site
Return to HP
1
Next business day
on-site
Next business day
on-site
Next business day
on-site
-
Next business day
on-site
Next business day
on-site
Next business day
on-site
-
HP External Accessories
HP Rack Storage
HP SureStore products
Next business day
on-site
Exchange
2
Next business day
on-site
Exchange
2
Next business day
on-site
Exchange
2
HP Software 90-day media exchange/phone installation & configuration
Pre-installed third-party operating system
or application software
90-day media exchange/phone installation & configuration
Non-HP installed third-party
hardware/software
Not covered
1
When you purchase an HP internal accessory after your HP Server/HP Netserver is installed, it is serviced
on-site for the remaining period of the HP Server's/HP Netserver’s warranty. If the warranty period for your HP
Server/HP Netserver has expired, and the accessory is less than one year old, you can return the accessory to HP
or to your authorized reseller for service.
2
You can exchange the HP SureStore Product with HP or your authorized reseller for up to three years from the
date of purchase and receive a replacement part the next day. Consult your accessory documentation for specific
details on warranty coverage.