Installation Guide, Seventh Edition - HP Integrity rx4640 Server

Chapter 10
103
10 Troubleshooting
This chapter provides basic server troubleshooting information. It is designed to help you diagnose common
issues that can occur during server installation. For more advanced troubleshooting tools and procedures, see
the HP Integrity rx4640 User Service Guide.
This chapter addresses the following topics:
• “Troubleshooting Methodology” on page 104.
• “Server Does Not Power On” on page 105.
• “Server Does Not Power Off” on page 105.
• “EFI Menu is Not Available” on page 106.
• “Operating System Does Not Boot” on page 106.
• “Operating System Boots with Problems” on page 107.
• “Intermittent Server Problems” on page 107.
• “DVD Problems Occur” on page 107.
• “Hard Drive Problems Occur” on page 108.
• “Console Problems Occur” on page 108.
• “Downloading and Installing the Latest Version of the Firmware” on page 108.