Installation Guide, Seventh Edition - HP Integrity rx4640 Server

Troubleshooting
Operating System Boots with Problems
Chapter 10
107
Operating System Boots with Problems
If the operating system is running and you are experiencing problems, use the following tools to help solve the
problem:
•LEDs
• Error Messages and event logs
See the HP Integrity rx4640 User Service Guide for more information.
Intermittent Server Problems
You can usually trace intermittent problems that occur during installation to power source problems, a loose
connector, or some other hardware problem. If you are experiencing intermittent problems, follow these steps:
1. Check MP logs and analyze the problem. Determine if there is more than one symptom and if the problem
is random.
2. Verify that the AC power source is stable.
3. Reseat all rear panel connectors.
4. Reseat all hot-swappable fans and power supplies.
5. Reseat all main memory DIMMs.
6. Reseat all cable harnesses and board connectors.
See the HP Integrity rx4640 User Service Guide for more information.
DVD Problems Occur
DVD problems that occur during installation are usually related to faulty connections. If you are experiencing
DVD problems, follow these steps:
1. Remove and reinsert the disk.
2. Replace the disk.
3. Remove and reinstall the DVD drive. Check that connectors are fully engaged.
4. Replace the DVD drive.