HP Version Control Agent User Guide

To resolve this issue, use Internet Explorer 6.0 SP1 or later, or HP Remote Deployment Utility to

configure components.

The Upload Support Pack task does not work. What is happening?

Solution: The browser settings to download and run ActiveX controls must be enabled for the Upload

ProLiant Support Pack task to work.

To configure the Microsoft Internet Explorer security settings

1. From the Microsoft Internet Explorer toolbar, click Tools and select Internet Options. The

Internet Options dialog box appears.

2. Click Custom Level. The Security Settings dialog box appears.

3. Under ActiveX controls and plug-ins, Download signed ActiveX controls, select Enable.

4. Under Run ActiveX controls and plug-ins, select Enable.

5. Under Script ActiveX controls marked safe for scripting, select Enable.

6. Click OK to save your settings. You are returned to the browser.

Catalog problems

When I copy the files from a ProLiant and Integrity Support Pack into the repository

manually, I might not see all of the new components listed on the Catalog page.

What can I do to see these files?

Solution: When you copy files into the repository manually without using the VCRM, the repository

might need to be rescanned and the catalog rebuilt. For more information regarding copying files

into the repository manually, refer to the VCRM help files, Updating the Repository Manually from

the HP SmartStart CD (for ProLiant servers) or HP SmartSetup CD (for Integrity servers). For more

information regarding rescanning the repository, refer to VCRM help files, Rescanning the Repository

and Rebuilding the Catalog.

The rescan functionality does not seem to work on my VCRM. Why is this

happening?

Solution: The rescan functionality does not work when the Auto Update is in progress. After the

Auto Update is complete, the repository rescans itself, and all the components and ProLiant Support

Packs downloaded during the Auto Update are displayed in the catalog.

During the automatic update, I received the following error, The automatic update

failed because an error occurred while retrieving the download site

catalog. The error message referenced an error for the catalog.xml file and an

error code 12007, 12015, and etc. What does this mean?

Solution: While the automatic update process was in progress, the VCRM was unable to connect

to the website.

HP recommends the following actions:

●

Verify that the hardware connection for the Internet is secure, for example, phone line or cable,

to the machine where the VCRM is installed.

Troubleshooting