HP Version Control Agent User Guide

4. When you select the certificate file using Browse, an Internet Explorer warning appears

regarding ActiveX Controls. Click Yes to load the certificate file.

ProLiant Support Pack problems

After setting the repository directory with the encryption attribute and restarting

the VCRM service, none of the ProLiant Support Packs are displayed in the VCRM

Catalog page. In addition, the Log page indicates that a component has been

deleted from the repository. Why aren't the ProLiant Support Packs displaying?

Solution: This problem is usually caused by a change in security permissions or encryption of the

repository directory. Always check that the repository directory permissions are set so that the

VCRM Windows Service has full access to the repository directory. Additionally, the VCRM does

not support the encryption attribute. If you encrypt the repository directory, the ProLiant Support

Packs are not deleted, but they will not display on the VCRM Catalog page.

HP recommends the following actions:

1. Stop the VCRM service.

2. Double-click My Computer. Windows Explorer appears.

3. Right-click the repository directory and select Properties.

4. Click the General tab.

5. Click Advanced.

6. Deselect Encrypt contents to secure data.

7. Click OK.

8. Click OK again. Your settings are saved.

9. Start the VCRM service. The ProLiant Support Packs are displayed on the Catalog page.

Can I use the software or firmware criteria in HP SIM to tell which version of a

Support Pack is installed?

Solution: Generally, ProLiant Support Packs cannot be used for comparison when developing a

software update search. However, if you must compare ProLiant Support Packs, use the following

guidelines when selecting ProLiant Support Packs to compare:

●

The only comparison you can use with a ProLiant Support Pack is Equal To.

●

HP SIM cannot determine whether a ProLiant Support Pack was installed on a system, only

whether all of the components in a ProLiant Support Pack are installed on a system. A targeted

system is returned by a search that compares ProLiant Support Packs only if every component

in the ProLiant Support Pack is present on the targeted system.

It is unlikely that all of the components in a ProLiant Support Pack will be installed on any system.

This causes most searches that include Support Pack software criteria to return no systems.

After downloading the 6.40 ProLiant Support Pack into my existing VCRM 1.0

directory, the catalog does not display the ProLiant and Integrity Support Pack

Why doesn't this ProLiant Support Pack display?

Troubleshooting