HP Integrity iLO 2 Operations Guide

Table Of Contents
Table 16 General Troubleshooting (continued)
SolutionsProblem
acpiconfig problem:
Must have acpiconfig set to windows or enable
vgaroute.
Boot to EFI mode and check with acpiconfig
command.
Graphics error:
Ensure that the system firmware supports the Lights-Out
Advanced KVM card.
Display is unreadable.
Ensure that the graphics resolution is compatible and
set correctly.
vKVM or vMedia features are not available.
Ensure that the LAN cable is connected properly.
Ensure that the Lights-Out Advanced KVM card is
connected to the same network as the server iLO 2 MP.
ActiveX Error:
Open a vMedia session on the server before running
vKVM.
Error message received when launching vKVM: Windows
has blocked this software because it can't verify the
publisher.
Publisher: Unknown Publisher
Select Always trust content from this
publisher. in Warning – Security window after
opening vMedia.
dvc.CAB
Open vKVM again.
vKVM in fullscreen mode is not supported when using
Reflection X.
Error message when using vKVM and Reflection X.
Use Internet Explorer only (other browsers are not
supported).
Web display not formatted properly when using Firefox
or Mozilla.
Ensure that the latest versions of Java and ActiveX are
installed.
Internet Explorer errors when opening vMedia or vKVM.
Core I/O Card Configurations
Both the HP Integrity rx7640 8-socket server and the HP rx8640 16-socket server always have at
least one core I/O card (factory installed in I/O chassis 1 in the rx7640, and in I/O chassis 0 in
the rx8640).
In an rx7640 with only one core I/O card and one Lights-Out Advanced KVM card, you must
install the Lights-Out Advanced KVM card in I/O chassis 1.
In an rx8640 with only one core I/O card and one Lights-Out Advanced KVM card, you must
install the Lights-Out Advanced KVM card in I/O chassis 0.
For rx7640 or rx8640 servers with two core I/O cards, you can install the Lights-Out Advanced
KVM card in either I/O chassis (with only one Lights-Out Advanced KVM card per partition).
Table 17 lists examples of unsupported core I/O card configurations with the Lights-Out Advanced
KVM card and possible solutions.
58 Adding Advanced Features