HP Integrity Servers with Microsoft® Windows Server™ 2003 and Windows Server™ 2008 HP Insight Management WBEM Provider Events Reference Guide HP Part Number: 5992-4510 Published: September 2008
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Table of Contents About This Document.........................................................................................................5 Intended Audience.................................................................................................................................5 New and Changed Information in This Edition.....................................................................................5 Document Organization.....................................................................
About This Document This document describes the Windows System Log Event ID number, severity, and description of events generated by the Web-Based Enterprise Management (WBEM) providers on HP Integrity servers running Microsoft® Windows® Server 2003 and Windows® Server 2008. The document printing date and part number indicate the document’s current edition. The printing date changes when a new edition is printed. Minor changes may be made at reprint without changing the printing date.
Related Information You can find more information about HP Integrity servers, server management, and software in the following locations: • For an overview of the HP Integrity server family: http://hp.com/go/integrity • For other documents supporting Windows Server 2003 and Windows Server 2008 on HP Integrity Servers: http://docs.hp.com/en/hw.
1 WBEM Provider Event Tables Introduction This reference guide describes the Windows System Log Event ID number, severity, and description of events generated by HP Integrity WBEM provider software. The WBEM providers are a group of services that run continuously in the background on HP Integrity servers and report the status of system components. Each WBEM provider has its own unique table in this document.
Event ID 6 8 9 10 12 26 113 518 8 Event Severity Event Description Error Temperature sensor crossed upper non-recoverable threshold. Probable Cause: The temperature inside the server has gone far outside the factory specified range for normal operation. To avoid permanent damage to your server hardware, go and turn off the server immediately.
Event ID 699 700 704 705 706 707 710 720 722 Event Severity Event Description Error Machine Check Initiated. Probable Cause: A Machine Check Abort event means the hardware detected a critical error. This event is generated whenever a system error due to processor, firmware, hardware and operating system is encountered. MCA events may be either recoverable or non-recoverable. If it is recoverable, the system will attempt to recover from the error for the purpose of maintaining high availability.
Event ID 726 728 729 730 731 732 733 734 735 736 737 738 10 Event Severity Event Description Error Power failure in power supply. Probable Cause: Indicates a failure with the AC power source that is connected to one of the redundant power supply units. Recommended Action: Check the power cord or source voltage. WBEM EventID: 726. WBEM ProviderName: FPL_IndicationProvider02 Error Voltage reached critical level.
Event ID 739 740 744 745 746 747 748 749 751 752 Event Severity Event Description Error Missing FRU device. Probable Cause: A required device was not detected. See the System Event Log (SEL). Recommended Action: Install missing, required device. WBEM EventID: 739. WBEM ProviderName: FPL_IndicationProvider02 Error Missing Entity. Probable Cause: A required device was not detected. Recommended Action: Install missing, required device. WBEM EventID: 740.
Event ID 753 754 755 756 757 758 5001 5002 5003 12 Event Severity Event Description Error A temperature inside the server went far outside the factory specified range. Probable Cause: The temperature inside the server has gone far outside the factory specified range for normal operation. To avoid permanent damage to your server hardware, go and turn off the server immediately.
Event ID 5010 5011 5013 5023 5025 5027 5028 5030 5031 5033 5034 5036 5037 Event Severity Event Description Error Boot cell launch EFI failure. Probable Cause: The system has failed to launch EFI because of an internal error. Recommended Action: Reboot or update System FW. If problem persists contact your HP representative for support. WBEM EventID: 203. WBEM ProviderName: FPL_IndicationProvider Error Monarch selection failure.
Event ID 5040 5041 5042 5045 5048 5049 5050 5051 5052 5053 5054 5055 5056 5057 5058 5059 14 Event Severity Event Description Error Could not allocate memory for EFI image. Probable Cause: SFW could not allocate enough memory for EFI image. Recommended Action: Reboot. If problem persists contact your HP representative for support. WBEM EventID: 217. WBEM ProviderName: FPL_IndicationProvider Error EFI image corrupted. Probable Cause: EFI image is corrupted.
Event ID Event Severity Event Description 5060 Error Trap taken. Probable Cause: This will follow other events indicating some type of IVT error. Recommended Action: This event is for debugging the address, other events will determine the user action. WBEM EventID: 233. WBEM ProviderName: FPL_IndicationProvider 5063 Warning LDB State bad on entry. Probable Cause: No action is required WBEM EventID: 234. WBEM ProviderName: FPL_IndicationProvider Error Interrupt with ic bit clear.
Event ID 5084 5085 5087 5091 5092 5098 5100 5101 5102 5103 5104 5105 5106 16 Event Severity Event Description Error Error extracting sal_b from rom. Probable Cause: ROM Corrupt or unreadable. Recommended Action: Reboot, if problem persists contact your HP representative for support. WBEM EventID: 250. WBEM ProviderName: FPL_IndicationProvider Error Scratch RAM bad. Probable Cause: Bad or corrupt Scratch RAM.
Event ID 5107 5108 5118 5119 5121 5123 5124 5125 5127 5130 5131 5132 5133 Event Severity Event Description Error Unexpected trap. Probable Cause: An unexpected trap has occurred. During System Firmware boot time this indicates the system has requested a trap that firmware has not registered. During OS run time it indicates the system has requested a trap that is not recognized in the OS's trap table. Recommended Action: If at FW boot time, reboot or upgrade System FW.
Event ID 5136 5137 5138 5139 5140 5141 5142 5143 5144 5145 5146 5147 5148 5149 5150 5152 18 Event Severity Event Description Warning I/O host bridge inaccessible because rope reset failed to complete. Probable Cause: I/O CEC failure. Recommended Action: Contact your HP representative to check the I/O CEC. WBEM EventID: 276. WBEM ProviderName: FPL_IndicationProvider Warning Insufficient power to turn on PCI slot. Probable Cause: The power budget for the IO subsystem has been exceeded.
Event ID 5155 5156 5157 5158 5159 5160 5161 5171 5172 5173 5174 5175 5176 5179 Event Severity Event Description Error Error in temporary mdt area. Probable Cause: The memory area where the MDT is supposed to be built has an error in it, so the MDT cannot be built there. Recommended Action: Reboot, if problem persists contact your HP representative for support. WBEM EventID: 293. WBEM ProviderName: FPL_IndicationProvider Error Failed to find lmmio entry in mdt.
Event ID Warning Memory ECC multiple-bit data error detection failed. Probable Cause: The CEC failed MBE detection. Recommended Action: Contact HP support personnel to troubleshoot the problem WBEM EventID: 307. WBEM ProviderName: FPL_IndicationProvider Warning Memory ECC multiple-bit ECC error signalling failed. Probable Cause: The CEC failed MBE detection. Recommended Action: Contact HP support personnel to troubleshoot the problem WBEM EventID: 308.
Event ID 5209 5211 5212 5214 5216 5218 5219 5237 5238 5244 5245 5248 5250 Event Severity Event Description Error No memory found. Probable Cause: FW found memory, but it could not find a correctly loaded rank. Recommended Action: Before this event is sent, FW will output which ranks it is deallocating and why. Review the preceding events and refer to the users manual to correct the memory loading. WBEM EventID: 321.
Event ID 5252 5253 5255 5256 5257 5260 5263 5264 5266 5268 5270 5278 5279 5280 22 Event Severity Event Description Warning The DIMM Loading Order check was bypassed. Probable Cause: Control bit to skip DIMM loading order check is set. Recommended Action: Clear NVM Recommended Action: Update PDC Recommended Action: Contact HP support to troubleshoot the problem WBEM EventID: 334. WBEM ProviderName: FPL_IndicationProvider Warning Looping on destructive memory tests.
Event ID Event Severity Event Description Warning Firmware is adding a DEGRADED cpu node to the device tree. Probable Cause: A CPU that is not fully functional is installed in the cell board. Recommended Action: Replace cpu indicated in data field of event. WBEM EventID: 349. WBEM ProviderName: FPL_IndicationProvider Error PD rendezvous will fail do to a Firmware Tree error. Probable Cause: Decode the ASCII string in the data field to determine what resource is missing.
Event ID Event Severity Event Description 5411 Error A CPU has taken over for the monarch CPU. Probable Cause: The previous monarch may be suspect. WBEM EventID: 365. WBEM ProviderName: FPL_IndicationProvider Error Sram cannot be used on the cell. Probable Cause: SRAM cannot be located or used on the cell board. Replace the cell board. WBEM EventID: 366. WBEM ProviderName: FPL_IndicationProvider Error The dillon hardware cannot be located. Probable Cause: ROM is corrupt.
Event ID Event Severity Event Description Warning LBA correctable Timeout Error was encountered. Probable Cause: An LBA correctable timeout error occurred. Recommended Action: No action necessary, the error was corrected. Information only. WBEM EventID: 381. WBEM ProviderName: FPL_IndicationProvider Error LBA uncorrectable Function Error was encountered. Probable Cause: An LBA uncorrectable function error was encountered. Recommended Action: Replace/repair faulty hardware. WBEM EventID: 382.
Event ID Event Severity Event Description 5485 Error Failure to install a Partition level PDT. Probable Cause: Reset WBEM EventID: 400. WBEM ProviderName: FPL_IndicationProvider Error A critical resource could not be found or is unusable. Probable Cause: Determine the failing component or hardware from the data field as described and replace. WBEM EventID: 401. WBEM ProviderName: FPL_IndicationProvider 5491 Error Internal firmware programming error.
Event ID Event Severity Event Description Error Error Processing encountered an unrecoverable error. Probable Cause: Decode the ASCII message and correct the problem. WBEM EventID: 416. WBEM ProviderName: FPL_IndicationProvider Error System is unable to complete the Reset For Reconfiguration request. Probable Cause: Delay the request for reconfiguration until after the PD has been released from Sinc BIB. WBEM EventID: 417.
Event ID 5558 5559 5560 5566 5567 5568 5569 5570 5572 5573 5574 5575 5577 5578 5579 5580 28 Event Severity Event Description Error This indicates that the cell missed the rendezvous at the partition level. Probable Cause: The cell will independently step through some of the error logging steps and then finally reset itself. WBEM EventID: 559. WBEM ProviderName: FPL_IndicationProvider Error This means that the PD monarch timedout.
Event ID Event Severity Event Description 5581 Error The PD number specified in the complex profile is out of range. Probable Cause: Reconfigure the partition number, push out a new profile and reset. WBEM EventID: 2458. WBEM ProviderName: FPL_IndicationProvider 5583 Warning Could not obtain the crossbar port semaphore. Probable Cause: No action required WBEM EventID: 573. WBEM ProviderName: FPL_IndicationProvider 5584 Warning Could not release the crossbar port semaphore.
Event ID 5606 5607 5617 5618 5619 5621 5622 5623 5626 5638 5646 5655 5656 30 Event Severity Event Description Warning PAL B execution rom warning. Probable Cause: PAL_B_ROM has generated a warning. Recommended Action: Reboot, update SFW if necessary, if problem persists contact your HP representative for support. WBEM EventID: 588. WBEM ProviderName: FPL_IndicationProvider Error An error was encountered when firmware tried to update the Group B Profile.
Event ID 5657 5658 5659 5677 5679 5682 5683 5684 5685 5686 5692 5696 5698 Event Severity Event Description Warning MC: Get PAL features failed. Probable Cause: SFW failed to get the feature set from PAL Recommended Action: Update firmware to get newer PAL that support the PAL_GET_FEATUREs call. WBEM EventID: 443. WBEM ProviderName: FPL_IndicationProvider Warning MC: Previous PAL rendezvous failed; rebooting. Probable Cause: PAL Failed to rendezvous the processors during a MCA.
Event ID 5700 5701 5704 5708 5711 5712 5713 5714 5715 5717 5718 5719 5720 5721 32 Event Severity Event Description Error The computed checksum for ESI Table incorrect. Probable Cause: Table corrupted. Recommended Action: Reboot. If problem persists contact your HP representative for support. WBEM EventID: 456. WBEM ProviderName: FPL_IndicationProvider Warning ESI Table contains an unsupported entry type. Probable Cause: Corrupted table. Recommended Action: Reboot system.
Event ID 5722 5723 5724 5725 5726 5728 5729 5730 5731 5732 5733 5734 5735 5737 Event Severity Event Description Warning EFI unable to read current speedy boot settings. Probable Cause: BMC not functioning properly. Recommended Action: Reset the BMC. Contact your HP representative to check the BMC. WBEM EventID: 470. WBEM ProviderName: FPL_IndicationProvider Error Unpermitted SAL callback attempted. Probable Cause: Internal EFI error. Recommended Action: Reboot.
Event ID 5738 5740 5741 5742 5743 5744 5745 5746 5747 5749 5750 5751 5752 34 Event Severity Event Description Warning monarch not lowest stepping. Probable Cause: The monarch processor has a stepping that is greater than a slave processor installed in the system. Recommended Action: No action is needed. If problem persists, update System FW or contact your HP representative for support. WBEM EventID: 485. WBEM ProviderName: FPL_IndicationProvider Warning processors are over clocked.
Event ID 5753 5755 5756 5757 5758 5760 5762 5763 5764 5766 5767 5768 5769 5770 Event Severity Event Description Warning The system ID(s) currently in the system is invalid. Probable Cause: The system ID(s) is invalid and the user did not elect to fix the problem. Recommended Action: Reboot the system and follow the prompts to fix the issue. WBEM EventID: 498. WBEM ProviderName: FPL_IndicationProvider Error EFI unable to find the SAL services for installing interrupt handlers.
Event ID Warning Unable to enter normal system mode because EFI/SAL interface not initialized. Probable Cause: Internal EFI error. Recommended Action: Upgrade system firmware. If problem persists, contact HP support to troubleshoot the problem. WBEM EventID: 512. WBEM ProviderName: FPL_IndicationProvider 5772 Error Unable to initialize part of the SAL/EFI interface. Probable Cause: Incompatible versions of EFI and SAL, Internal EFI error. Recommended Action: Reboot.
Event ID Event Severity Event Description Error An unexpected or invalid value was read from a crossbar remote route table. Probable Cause: An XBC is indicating a port failure Recommended Action: Validate all of the cells connectivity to the PDCheck the XBC chips seating reset the system replace either cells/system backplane WBEM EventID: 527. WBEM ProviderName: FPL_IndicationProvider Error Error reading the PORT[n]_NEIGHBOR_INFO XBC CSR. Probable Cause: Possible bad link, crossbar, or cell connection.
Event ID Error The XBC neighbor chip number does not match the expected value for this topology. Probable Cause: Bad connection between XBC and cell. Recommended Action: Reset cell. WBEM EventID: 542. WBEM ProviderName: FPL_IndicationProvider Error The XBC neighbor port number does not match the expected value for this topology. Probable Cause: Bad connection between XBC and cell. Recommended Action: Reset cell. WBEM EventID: 543.
Event ID 5896 6002 6074 6146 6180 6730 6795 7652 7653 7655 7657 7658 7660 Event Severity Event Description Error Coherency controller (CC) registers indicate a Deadlock Recovery Reset. Probable Cause: Coherency controller (CC) resources are deadlocked and the CC is resetting the cell. Recommended Action: Analyze the Deadlock Recovery logs (like MCA logs) to determine the cause of the failure. WBEM EventID: 1019.
Event ID 7661 7663 7664 7666 7667 7669 7671 7673 7674 7684 7685 40 Event Severity Event Description Warning An unexpected XBC forward progress state was continually found until timing out. Probable Cause: An XBC is indicating a port failure Recommended Action: Validate all of the cells connectivity to the PDCheck the XBC chips seating reset the system replace either cells/system backplane WBEM EventID: 601.
Event ID 7686 7690 7718 7732 7733 7734 7758 7760 7767 7771 Event Severity Event Description Warning Management Processor detected an I2C Communication Error with BMC. Probable Cause: An I2C Communication failure with the Baseboard Management Controller was detected. Without I2C communication, the system cannot be powered on/off or reset. Check the I2C communication via the 'SR' command or the 'PS' command. If it is indeed down, look for hardware reasons.
Event ID 7773 7774 7781 7782 7783 7784 7786 7791 7793 7795 42 Event Severity Event Description Error Partition being reset due to watchdog timeout expiring. Probable Cause: The watchdog mechanism triggers the MP to reset a partition if its OS becomes unresponsive. An unresponsive OS is detected when the OS fails to refresh the watchdog timer before it expires.
Event ID 7796 7798 7799 7803 7806 7822 7823 7824 7825 7827 7828 7829 Event Severity Event Description Warning 1 Side Converter Over Temp. Probable Cause: If this code is not accompanied by other codes pointing to the same Bulk Power Supply, then it is an internal component failure. Recommended Action: Contact HP Support personnel to troubleshoot problem. WBEM EventID: 2436. WBEM ProviderName: FPL_IndicationProvider Warning Bulk Power Supplies are not Redundant.
Event ID 7836 7842 7845 7846 7849 7855 7856 7858 7863 7864 7865 44 Event Severity Event Description Warning IO Fan Failed. Probable Cause: IO Cooling Fan Failed Recommended Action: Replace IO Fan Module as soon as possible following the IO Fan Module Remove and Replace Procedures. WBEM EventID: 678. WBEM ProviderName: FPL_IndicationProvider Warning Cabinet Power System is in overload. Probable Cause: A Bulk Power Supply has failed, or, entities were added.
Event ID 7866 7867 7871 7873 7874 7875 7877 7878 7879 Event Severity Event Description Error IO Power Board Over temperature. Probable Cause: The ambient air is too warm. Recommended Action: Check the Error Log for other Overtemp Warnings to confirm the environmental problem. WBEM EventID: 690. WBEM ProviderName: FPL_IndicationProvider Error IO Power Board Fault. Probable Cause: The named power brick on the named IO Chassis has failed.
Event ID 7880 7891 7892 7893 7894 7895 7896 7902 7903 7938 7939 7940 7948 46 Event Severity Event Description Error System Backplane voltage margin failed. Probable Cause: The CLU was unable to write to the voltage margin register on the System backplane. Recommended Action: Try re-margining the system backplane and check connections. If many I2C access events are occurring inspect the UGUY utilities board. WBEM EventID: 700.
Event ID Event Severity Event Description Error CPUs loaded in wrong order. Probable Cause: CPUs not loaded in correct order. Recommended Action: Load CPUs in order 0, 1, 2, 3. WBEM EventID: 615. WBEM ProviderName: FPL_IndicationProvider 7963 Error The XBC SBE and LPE errors were not cleared properly. Probable Cause: the link generated a new error Recommended Action: check CC, check link Check logs for other errors. If error is persistent, replace cell board WBEM EventID: 1031.
Event ID 8132 8133 8134 8135 8136 8137 8138 8139 8140 8141 8143 48 Event Severity Event Description Warning An unknown error has been detected by the PDHC firmware. Probable Cause: Hardware in unknown state, or programming bug found. Recommended Action: Recommended Action: Upgrade PDHC firmware to latest revision. If already at current revision, contact HP support personnel to troubleshoot the problem. WBEM EventID: 627.
Event ID 8147 8149 8151 8153 8154 8156 8159 8184 8186 8187 8188 8189 8190 8194 Event Severity Event Description Error Boot is disabled because the cell type does not match the System FW ROM type. Probable Cause: The cell's installed CPU modules do not all have the same type, frequency and partition compatibility, so the Cell type cannot be accurately determined. Recommended Action: Contact HP support personnel to troubleshoot the mismatched CPU module WBEM EventID: 712.
Event ID Error Failed reading an XBC forward progress register. Probable Cause: Fabric access error Recommended Action: Contact HP Support personnel to analyze the fabric. WBEM EventID: 726. WBEM ProviderName: FPL_IndicationProvider Error Could not find an adjacent XBC due to broken fabric links. Probable Cause: Possible crossbar failure Recommended Action: Contact HP Support personnel to analyze the crossbar. WBEM EventID: 727.
Event ID 8240 8243 8257 8261 8263 8264 8265 8267 8269 8271 8643 8645 Event Severity Event Description Error Internal firmware programming error in the PMI handler. Probable Cause: Report the IP to the firmware team. Reset the system. This cannot be worked around in the field. WBEM EventID: 743. WBEM ProviderName: FPL_IndicationProvider Error During a Cell On Line Add inconsistent number of cells discovered. Probable Cause: This can be caused by inconsistent profile information.
Event ID Error Attempt to update the PD PDT with OLA Cell failed. Probable Cause: Unable to add OLA cell's PDT to the partition PDT. Error accessing PDH space. Check fabric connection between OLA cell and core cell. Recommended Action: Gather IPMI event logs and contact HP Support. WBEM EventID: 6959. WBEM ProviderName: FPL_IndicationProvider Warning Attempt to update the cell map to include the OLA Cell failed. Probable Cause: Unable to write registers on the CC. Check cell board and system fabric.
Event ID 8711 8712 8713 8714 8715 8716 8717 8718 8719 8720 8721 8722 8723 8745 Event Severity Event Description Error An error was encountered while resetting the SBA. Probable Cause: The SBA component could not reset one or more LBA ropes, probably due to faulty hardware. Recommended Action: Replace the failed IO backplane. WBEM EventID: 781. WBEM ProviderName: FPL_IndicationProvider Warning There was an error initializing the IO link.
Event ID Error Firmware was unable to find a suitable block of main memory to relocate ROM. Probable Cause: Probably caused by lots of PDT entries, or no main memory present. WBEM EventID: 1036. WBEM ProviderName: FPL_IndicationProvider Warning Cell started OLA but is not configured in the complex profile of the partition. Probable Cause: Cell was issued an OLA command without first updating the complex profile to reflect its slot as configured in the partition.
Event ID Event Severity Event Description Warning Firmware could not set Pal Proc features. Probable Cause: FW MCA code uses this PAL_SET_PROC_FEATURES to escalate future MCA to BINIT. This event id when emitted during an MCA processing means that any subsequent global MCA would not cause all the processors in the PD to MCA again. WBEM EventID: 2443. WBEM ProviderName: FPL_IndicationProvider Warning Means that the error log space in the Nvram has not been allocated.
Event ID Warning The System Flash Write Enable bit is incorrectly set and now clearing by PDC. Probable Cause: The System Flash Write Enable bit is incorrectly set by hardware and now cleared by PDC. Recommended Action: If this chassis code occurs in every boot then contact HP Support personnel to troubleshoot the problem. WBEM EventID: 1764. WBEM ProviderName: FPL_IndicationProvider Error Firmware encountered a problem trying to initialize.
Event ID 8895 8896 8897 8898 8900 8906 8926 8930 8931 8936 8939 8940 8941 8942 8954 Event Severity Event Description Warning Failed to write the CC link disable register. Probable Cause: Fabric Access Failure. Recommended Action: Contact HP Support personnel to analyze the fabric. WBEM EventID: 853. WBEM ProviderName: FPL_IndicationProvider Warning An unknown backplane type was found.
Event ID 8959 8960 8962 8964 8965 8966 8968 8969 8970 8971 8972 8973 8974 8975 58 Event Severity Event Description Error Error while copying the XBC routing to the local port. Probable Cause: Error accessing XBC CSRs. Recommended Action: Contact HP Support personnel to analyze the fabric. WBEM EventID: 870. WBEM ProviderName: FPL_IndicationProvider Error A read after write of a XBC CSR failed. Probable Cause: Fabric Access Error, XBC Key Disabled.
Event ID Event Severity Event Description 8976 Warning Unexpected fabric firmware error. Probable Cause: An unanticipated error occurred. Contact HP Support personnel to analyze the IPMI FPL log. WBEM EventID: 884. WBEM ProviderName: FPL_IndicationProvider 8979 Warning The CPU is performance or functionally restricted. Probable Cause: A CPU is broken. Replace it. WBEM EventID: 885. WBEM ProviderName: FPL_IndicationProvider Warning The RTC was found to be invalid and has been cleared.
Event ID Warning Cell/Partition to be reset because PDC couldn't read PDH memory. Probable Cause: Cell hardware problem like PDH memory itself, the CC chip, the executing CPU or interaction between any of these cell components. Recommended Action: Troubleshoot the cell and either fix it or replace it. WBEM EventID: 897. WBEM ProviderName: FPL_IndicationProvider Warning Cell/Partition to be reset because PDC couldn't read PDH memory.
Event ID 9367 9368 9370 9371 9372 9373 9375 9376 9379 9380 9382 9383 9385 Event Severity Event Description Warning Cell about to be halted because PDC couldn't determine relocated address of code. Probable Cause: Cell was unable to access its own PDH memory. Recommended Action: Troubleshoot the cell board and replace it if necessary. WBEM EventID: 910. WBEM ProviderName: FPL_IndicationProvider Warning Halting cell because a CPU didn't complete the task for which it was awakened.
Event ID 9388 9389 9390 9391 9392 9394 9403 9412 9417 9418 9419 9420 9428 9430 9431 62 Event Severity Event Description Error Cell failed compatibility checks. Probable Cause: A Cell or CPU module's FRU data is programmed incorrectly. Recommended Action: If this is in manufacturing, re-program the FRU specific field of the FRU data for the cell or CPU module. Otherwise, contact HP Support personnel to troubleshoot the problem. WBEM EventID: 923.
Event ID 9432 9433 9438 9440 9441 9442 9445 9448 9450 9460 9461 9465 9466 9468 9469 Event Severity Event Description Warning Error clearing the init packet received bit in the XIN error mask. Probable Cause: CC access failure. Recommended Action: PDC Reviewed alert level for SR - 9/6/03 CC. WBEM EventID: 938. WBEM ProviderName: FPL_IndicationProvider Warning Failed to read the XBC's Port Status register.
Event ID 9470 9471 9472 9473 9474 9475 9476 9477 9479 9480 9481 9482 9484 9485 64 Event Severity Event Description Warning Failed to write the XBC CSR that contains the number of failed links. Probable Cause: Fabric Access Failure Recommended Action: Contact HP Support personnel to check XBC, Backplane, CC, look for additional chassis codes to describe the problem. WBEM EventID: 949.
Event ID 9486 9487 9488 9489 9490 9491 9492 9493 9494 9495 9496 9497 9498 9652 Event Severity Event Description Error The system firmware had an error with the structured error handling mechanism. Probable Cause: Either there is an error in the system firmware or the system firmware has exhausted all resources. Recommended Action: Invalidate NVM or check for newer version of system firmware. WBEM EventID: 963.
Event ID 9653 9658 9659 9661 9663 9666 9668 9670 9674 9678 9681 66 Event Severity Event Description Warning Windows: Server Agents Management data not accessible, locked property. Probable Cause: The installed management software has detected an unstable state of the underlying IPMI (Intelligent Platform Management Interface) subsystem and has disabled all management information from being shown by any manageability applications.
Event ID 9682 9685 9695 9696 9697 9698 9700 9701 9706 9707 9708 9709 Event Severity Event Description Warning Firmware unable to relocate VGA BIOS. Probable Cause: Most likely there is a permanent memory error in the VGA BIOS region (physical address 0xc0000 - 0xdffff). Recommended Action: Replace the DIMM causing the permanent memory error in the VGA BIOS region. The PDT reports which DIMM is causing errors in the physical address range 0xc0000 - 0xdffff. WBEM EventID: 986.
Event ID 9710 9711 9712 9719 9727 9740 9741 9744 9745 9746 9750 68 Event Severity Event Description Warning The core cell selected is not in the rendezvoused partition. Probable Cause: Configuration error, main backplane failure; the intended core cell failed during boot. Recommended Action: check partition configuration, check for failed cells, check for additional chassis codes indicating more failure detail. WBEM EventID: 997.
Event ID 9751 9753 9754 9755 9768 9769 9774 9775 9776 9777 9778 9780 Event Severity Event Description Error Windows: Predictive Failure in Memory (Critical). Probable Cause: You will receive this message if the system is correcting a lot of ECC single bit errors. It may mean that the module is about to fail, or environmental conditions in the server are causing more errors than usual.
Event ID 9781 9782 9783 9784 9785 9786 9787 9788 9789 9801 9827 9832 9849 9867 70 Event Severity Event Description Warning Failed to copy the XBC CSR Error Symbol01 Block. Probable Cause: Fabric Access Failure; Possibly an invalid destination address. Check hardware, Contact HP Support WBEM EventID: 1833. WBEM ProviderName: FPL_IndicationProvider Warning Failed to copy the XBC CSR Error Symbol23 Block. Probable Cause: Fabric Access Failure; Possibly an invalid destination address.
Event ID Event Severity Event Description Warning CPU deconfigured due to error obtaining parameters from PAL. Probable Cause: internal error. Recommended Action: the CPU will be deconfigured. If the error persists after a powercycle, contact HP Support. WBEM EventID: 1846. WBEM ProviderName: FPL_IndicationProvider Warning CPU deconfigured due to failure retrieving icache parameters from PAL. Probable Cause: internal error. Recommended Action: during system boot the CPU will be deconfigured.
Event ID Warning Right ejector latch is open. Probable Cause: The right ejector latch is open. Recommended Action: Close the right ejector latch on the specified cell. WBEM EventID: 2412. WBEM ProviderName: FPL_IndicationProvider Warning The optical emitters on the cell latch sensors are not functioning. Probable Cause: There is a hardware failure. Recommended Action: The cell board must be repaired or replaced. WBEM EventID: 2411.
Event ID 10209 10272 10273 10343 10351 10357 10358 10361 10375 10376 10377 Event Severity Event Description Warning fabric API is about to open the a link going out of the local cell. Probable Cause: An error prevented the use of a fabric link. Recommended Action: Collect IPMI event logs for more information regarding the failure. Contact your HP Support Representative to investigate the fabric subsystem. WBEM EventID: 2914.
Event ID 10378 10379 10380 10381 10382 10384 10385 10386 10387 10388 74 Event Severity Event Description Warning XBC port with an unexpected neighbor chip type. Data field: (expected chip type) | (actual chip type 16) | (xbcNum 32) |(portNum 48). Probable Cause: System firmware noticed a discrepancy from the expected topology of the system. Recommended Action: Capture IPMI event logs, look for additional errors. Contact your HP Support Representative to analyze the fabric WBEM EventID: 2921.
Event ID 10389 10390 10391 10392 10393 10394 10395 10396 10397 10398 10401 Event Severity Event Description Warning Error reading Skyline ALREC_ALB_ID CSR. Data field: (Skyline port) | (Cell number 56). Probable Cause: System firmware was unable to read a fabric hardware register. Recommended Action: Capture IPMI event logs, look for additional errors. Contact your HP Support Representative to analyze the fabric WBEM EventID: 2931.
Event ID 10402 10403 10404 10405 10406 10407 10408 10409 10412 10413 76 Event Severity Event Description Warning Arches Fabric Traversability code unexpectedly found the local cell link not connected. Data field: linkState (0 = connected, 1 = link pending, 2 = not connected, -1 = error). Probable Cause: A previously healthy link was found to have fatal errors. Recommended Action: Capture IPMI event logs, look for additional errors.
Event ID 10414 10415 10427 10429 10431 10432 10435 10436 10439 10475 Event Severity Event Description Warning In SetupNCTable, a write to the GLOBAL_LINK_SEL_NONCOH CSR failed. Data field: (data written to CSR) | (actual CSR data read 32). Probable Cause: System firmware was unable to write a fabric hardware register. Recommended Action: Capture IPMI event logs, look for additional errors. Contact your HP Support Representative to analyze the fabric WBEM EventID: 2952.
Event ID Warning System Firmware was unable to access the configured set stored in the complex profile. Probable Cause: SFW was unable to access the configured set stored in the complex profile. Recommended Action: Collect IPMI events and contact your HP Support Representative. WBEM EventID: 6874. WBEM ProviderName: FPL_IndicationProvider Warning System Firmware detected an error during Fabric Init. Probable Cause: Error detected by SFW during Fabric Init.
Event ID 10523 10524 10528 10529 10530 10532 10534 10535 10558 10559 10560 10561 10564 10565 Event Severity Event Description Warning Failure to get the XBC Global Semaphore address. Probable Cause: Failed to get a fabric address Recommended Action: Look for additional IPMI event logs. Contact your HP Support Representative to analyze the fabric. WBEM EventID: 4852. WBEM ProviderName: FPL_IndicationProvider Warning Failed to write the XBC Global Semaphore.
Event ID 10566 10567 10568 10569 10570 10571 10572 10573 10574 10617 10619 10620 10621 80 Event Severity Event Description Warning Error while routing the remote side of a route. Probable Cause: System Firmware was unable to route the crossbar fabric. Recommended Action: Collect IPMI Event logs. Contact your HP Support Representative to troubleshoot the fabric and/or backplane subsystem. WBEM EventID: 4898.
Event ID 10622 10623 10625 10626 10628 10629 10698 10702 10703 10704 10705 Event Severity Event Description Warning Unexpected return from an Arches Fabric vertex module function while copying a cell's graph. Data field: return value from vertex module function. Probable Cause: Internal firmware error or data corruption. Recommended Action: Capture IPMI event logs, look for additional errors. Contact your HP Support Representative to analyze the fabric WBEM EventID: 4528.
Event ID 10706 10707 10708 10771 10772 10779 10780 10793 10794 10795 10814 82 Event Severity Event Description Error An internal firmware inconsistency exists or the server exhausted its internal resources and is unable to create an fPars EFI ownership variable for a CPU device in the partition. Either of these conditions is fatal. Probable Cause: NVRAM corruption of fPars specific database. Recommended Action: Restore NVRAM to factory defaults. Reset server and reconfigure soft partitions.
Event ID 10822 10823 10824 10825 10826 10827 10830 10832 Event Severity Event Description Warning Over-temperature condition detected on a processor. Probable Cause: The processor temperature is above the operating range. The processor's performance is throttled by the firmware to reduce the temperature Recommended Action: The firmware has already taken necessary action. Once the temperature comes down, the firmware will restore the processor's performance to normal WBEM EventID: 4543.
Event ID 10833 10842 10853 10871 10927 10936 10937 10938 10939 10940 84 Event Severity Event Description Warning Firmware error setting the NVRAM value of preferred-bsp for the vPars monitor. The partition will boot using the PD monarch, but the value of preferred-bsp may not match this CPU. Probable Cause: Firmware could not store to the NVRAM holding the EFI preferred-bsp variable Recommended Action: Reset the server, restore factory default NVRAM and reconfigure soft partitions.
Event ID 10941 10943 10944 10945 10946 11032 11033 11034 11038 11039 Event Severity Event Description Warning Too many edges were encountered during a procedure call. Data Field: link count. Probable Cause: There was a problem while collecting a list of fabric link info. Recommended Action: Look for additional IPMI event logs. Contact your HP Support Representative to analyze the fabric. WBEM EventID: 4864.
Event ID Warning An error was encountered while routing the fabric. This error prevents an appropriate route from being selected. Data Field: Destination Cell 56 | XBC Port 44 | XBC # 32 | return status. Probable Cause: An error occurred while routing the fabric Recommended Action: Contact your HP support representative to inspect the fabric and system firmware. WBEM EventID: 4873.
Event ID Event Severity Event Description Error Clock fault for clocks supplied from the Hot Swap Oscillator (HSO) board to the system backplane. HSO has reported a fault or has been removed. The data field contains the physical location of the HSO. Probable Cause: HSO assembly has reported a fault or has been removed. Recommended Action: Check HSO assembly. WBEM EventID: 4915.
Event ID 11515 11521 11529 11530 11531 11537 11538 11566 11567 11568 88 Event Severity Event Description Warning The system software violated one of the 'well-behavedness' rules of soft partitions and tried to call a firmware procedure within the firmware instance of a sibling. This is an access violation and firmware rejects the call. Probable Cause: System Software Defect - using the wrong entry address for the owner of the CPU.
Event ID 11569 11575 11576 11578 11579 11580 11581 11582 11583 11584 11585 11586 Event Severity Event Description Error IO Backplane +12V power fault. Probable Cause: One of the +12v VRM's is reporting a fault. One failure and power state is N, after two power state will be N-. Recommended Action: Check IO backplane power board. Faulted VRM is given by PS command. WBEM EventID: 6828. WBEM ProviderName: FPL_IndicationProvider Error IO Backplane 1.5V temperature fault.
Event ID 11597 11598 11599 11603 11604 11605 11607 11696 11700 11702 11703 90 Event Severity Event Description Warning ArfRouteEnable() returned an unexpected error while enabling routes to the local cell. Data field: (local cell number 56) | (bitmap of routes to enable). Probable Cause: An error occurred while routing the fabric. Recommended Action: Collect IPMI event logs, and contact your HP support representative to inspect the fabric and system firmware. WBEM EventID: 4951.
Event ID 11705 11706 11707 11708 11709 11710 11711 11712 11718 11719 11720 11721 11723 Event Severity Event Description Error An ISA UART was created without a data structure. A PCI UART structure exists. Probable Cause: The ISA UART code was called when a PCI UART structure and no ISA UART structure were created. Recommended Action: Verify that the configuration contains the correct UART type. WBEM EventID: 5138.
Event ID 11724 11775 11780 11783 11784 11788 11789 11797 11807 11840 11850 92 Event Severity Event Description Error Reboot failed. The virtual machine will exit. Probable Cause: The virtual machine was unable to restart. The next event contains the Unix error. Recommended Action: Restart if possible WBEM EventID: 5151. WBEM ProviderName: FPL_IndicationProvider Warning SetupInitialCohTables() returned an error. Data field: (cell set 32) | (return value from SetupInitialCohTables()).
Event ID 11851 11863 11870 11885 11904 11905 11932 11933 11960 11961 11962 11964 11966 Event Severity Event Description Warning Firmware had an unexpected error while setting up links. Data field: vType1 [63:56] | vPort1 [55:48] | vId1 [47:32] | vType2 [31:24] | vPort2 [23:16] | vId2 [15:0]. Probable Cause: An error occurred while routing the fabric, possible data corruption or firmware error.
Event ID Error Cell on-line add/delete in FPARs mode failed to get the FPARs semaphore. Probable Cause: Cell on line add/delete in FPARs mode failed to get the FPARs semaphore. Recommended Action: Do not use cell on line add/delete in FPARs mode. WBEM EventID: 6900. WBEM ProviderName: FPL_IndicationProvider Error More than one processor from an FPAR called into cell on-line add/delete.
Event ID 12025 12028 12029 12047 12048 12049 12050 12069 12091 12101 12102 12103 Event Severity Event Description Warning An error encountered while retrieving the expected neighbor fabric chip for distributing traffic over crossbar links. Probable Cause: Unexpected error retrieving information from the fabric graph. Recommended Action: Collect IPMI event logs and contact your HP Support Representative to investigate the fabric system firmware subsystem WBEM EventID: 5189.
Event ID 12109 12119 12120 12121 12127 12128 12129 12130 12131 12132 96 Event Severity Event Description Warning An error occurred while retrieving the crossbar chip number. Probable Cause: System firmware had difficulty determining the crossbar number from the graph data structure Recommended Action: Capture IPMI event logs, look for additional errors. Contact your HP Support Representative to analyze the fabric WBEM EventID: 5251.
Event ID Event Severity Event Description 12135 Warning Duplicate DIMM serial numbers have been detected. Data field gives physical location of DIMM. Check for other events specifying other DIMMs with same serial number. Probable Cause: Multiple DIMMs have the same serial number. Recommended Action: Replace DIMMs with duplicate serial numbers. Ensure new DIMMs have unique serial numbers. WBEM EventID: 6564.
Event ID 12161 12162 12163 12164 12165 12168 12193 12194 98 Event Severity Event Description Warning The operating system has recovered from a PCI error. Probable Cause: If the data word is not 0x0000000400000000, then the problem is most likely with the PCI card. If the value of the data word is 0x0000000400000000, then check event log with keyword PCI_ERROR_STATUS. If PCI_ERROR_STATUS > 1, then the problem is in the connection between System Bus Adapter and Lower Bus Adapter.
Event ID 12195 12196 12199 12204 12207 12208 12210 12217 12218 12222 12227 Event Severity Event Description Error This is an internal SW error. See Cause/Action. Probable Cause: A CPU has tried to acquired the same semaphore twice which resulted in a deadlock. This is an internal SFW error and is not recoverable. Recommended Action: Collect the entire FPL, SEL, console logs and forward them to the SFW team. Also note all activities around the time of this event.
Event ID 12228 12229 12230 12231 12232 12244 12251 12255 12289 12291 100 Event Severity Event Description Warning Over-Temperature or power condition detected for processor. Probable Cause: The processor temperature or power has exceeded normal limits. The Enhanced Thermal Management (ETM) feature of the processor has been employed to reduce the chip power to allow operation within normal limits. If this condition persists, this will have an adverse impact on the performance of this processor.
Event ID 12296 12297 12319 12324 12343 12352 12354 12358 12394 12395 Event Severity Event Description Warning The cell being added has incompatible hardware or firmware revision with the partition. Probable Cause: The cell being added has incompatible hardware or firmware revision with the partition. Recommended Action: Previous events will give a description of the error that led to this event. These need to be corrected before the cell can be added. WBEM EventID: 6892.
Event ID Warning An electronic keying problem has been detected. Probable Cause: The 'e-keying error' only occurs during the power-up if the SVB must be left off due to an electronic keying problem. Recommended Action: Try installing SVB in a different location. Warning A Blade was installed in an improper location in the enclosure in violation of enclosure configuration rules. Review the installation documentation for additional information. Check the OA for additional related events.
Event ID 12589 12591 12593 12595 12627 Event Severity Event Description Error Bulk power supply (BPS) redundancy has been lost on one or more row(s) of power supplies in the complex. The further loss of a single BPS or an AC grid will most likely result in the shutdown of partitions. Probable Cause: An AC source has been lost. Recommended Action: Verify that the chassis is connected to working power grid(s). WBEM EventID: 7253.
Event ID Event Severity Event Description 118 Error %1 File access failure: %2. %3 %1 - "[component name]" %2 - "Error opening file" %3 - "See log file for details. 118 Error %1 File access failure: %2. %3 %1 - "[component name]" %2 - "Error writing to softlog file" %3 - "See log file for details. 118 Error %1 File access failure: %2. %3 %1 - "[component name]" %2 - "Error resetting file pointer" %3 - "See log file for details. 118 Error %1 File access failure: %2.
HP System Management Homepage Events Source in Windows Event Log: HP System Management Homepage Event ID Event Severity Event Description 9 Informational The HP System Management Homepage Win32 service has been started successfully. 10 Informational The HP System Management Homepage Win32 service has been stopped successfully. 11 Error The HP System Management Homepage Win32 service could not be started successfully.
HP BMC IPMI Driver Events Source in Windows Event Log: hpipmi Event ID Event Severity Event Description Error During communication with the IPMI BMC device, the system detected that the BMC entered an error state. The driver attempted to set the BMC state to a working state but failed to do so. After 20 successive attempts, the driver has set the IPMI device to a non working state. It is recommended that you seek assistance from Hewlett-Packard.
Server Provider (SysEvt) Events Source in Windows Event Log: HP System Event ID Event Severity Event Description 2001 Informational HP Insight Management WBEM Providers have started.
