Windows Integrity HP Smart Update Manager User Guide

4 Troubleshooting
You might encounter the following issues with the Windows® ISPs. The issues are in bold and
the resolutions follow.
• How do I set the rules for Windows® Firewall and Security Policy properly?
When the Windows Security Alert appears, click Unblock and then set your firewall settings
to the following:
1. Click Start>Contr ol Panel>Administrative Tools>Windows Firewall with Advanced
Security>Inbound Rules>Remote Administration (NP-IN).
2. Select Enabled and Allow the connections.
• The Insight Management Agents failed to install while upgrading from Windows Server
2003 to Windows Server 2008.
Microsoft recommends that all software be removed from the system before upgrading from
Windows Server 2003 to Windows Server 2008. Microsoft cannot guarantee the stability of
the operating system or the software after the upgrade is complete if software applications
are left on the system during the upgrade process.
• The HP Smart Update Manager encountered a fatal error while trying to initialize when
running in a directory path containing double-byte characters.
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