Windows Integrity Enterprise Edition Release Notes

Release Notes

Troubleshooting common issues

HP Integrity Servers with Microsoft® Windows® Server 2003, Enterprise Edition

Issue Inability to access the “Smart-Array Option ROM Configuration for Arrays

Utility” menu of the Smart Array controller in the root cell I/O chassis (core I/O

chassis) when the F8 key is pressed on the USB keyboard during system boot.

NOTE: This problem only occurs if you are configuring the Smart Array using the

USB keyboard connected to the HP Graphics and USB card. The serial console

from the MP should work fine.

Workaround Do the following:

1. Boot the system to the EFI shell.

2. At the EFI prompt, enter the following: search <core cell>. For

example, enter search 0 if the core cell is 0.

3. When you see the Smart-Array Option ROM Configuration for Arrays Utility

menu, press the F8 key on the USB keyboard.

4. Now you should see the Smart-Array Option ROM Configuration for Arrays

Utility menu.

all Integrity

servers

Smart Array 6400 Tools menu radio buttons inactive

Issue When viewing the driver properties in the device manager for the Smart Array

6400 Controller, an enhanced Tools menu bar displays. This bar provides radio

buttons for launching the ACU and HP Insight Storage Agents. However, these

buttons do not work in this release of the driver.

Workaround Currently the preferred methods for launching these tools are:

1. For the ACU: Use a Windows menu path of Start > Programs > hp System

Tools > hp Array Configuration Utility XE.

2. For the Insight Storage Agents: Go to the System Management homepage,

click HP Management Insight Agents, scroll to the Mass Storage section on

the left panel, and click on the desired controller.

all Integrity

servers

Smart Array 640x/530x may not automatically load during system boot

Issue During system boot, Smart Array 640x or 530x cards may not load for RAID

configuration.

Workaround The system scans only for embedded devices. The Smart Array Option ROM has

to be loaded manually the first time. This can be done at the EFI shell by

executing a search all command. The user needs to use search x y

command (for example, search 0 8), where x is the cell number and y is the

PCI slot number