Windows Integrity Enterprise Edition Release Notes

Release Notes

Troubleshooting common issues

HP Integrity Servers with Microsoft® Windows® Server 2003, Enterprise Edition

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servers

Smart Array 640x/530x controllers do not automatically rebuild the internal HDD array

when a failed drive is replaced

Issue Smart Array 530x/640x controllers do not automatically rebuild the internal disk

array when failed drives are replaced. The server backplane does not provide the

manageability features needed for Smart Array adapters to recognize when drives

are hot inserted into the system.

Workaround By installing the Smart Array Rescan Service, the rebuild is initiated

automatically after drive replacement:

1. Download and flash the latest Smart Array firmware available from

www.hp.com/support/itaniumservers. NOTE: Minimum firmware

revision for the SA640x controller is 2.28. Minimum firmware revision for the

SA530x controller is 3.56.

2. Download and install the latest Array Configuration Utility (ACU-XE) from

www.hp.com/support/itaniumservers. The minimum required

revision for the ACU-XE is 7.15.18.0.

3. Download and install the Smart Array Rescan Service from

www.hp.com/support/itaniumservers. The minimum required

revision for the Rescan Service is 0.1.

4. If an internal HDD array fails, replace the failed physical drive. The Rescan

Service will initiate the rebuild automatically (it may take up to 5 minutes

before the rebuild starts). To start the rebuild immediately, open the Array

Configuration Utility (ACU-XE) and select Refresh in the Controller State

field, and the failed array will begin to rebuild.

all Integrity

servers

Smart Array 640x hot add is not supported

Issue If a Smart Array 6402 or 6404 card is hot-added to a slot, the card will not

function and a yellow exclamation mark displays next to the corresponding device

in the Device Manager. Furthermore, any SA640x card added in this manner

cannot be safely removed from the system without a reboot.

Workaround Hot adding is not currently supported for Smart Array 640x on HP Integrity

servers. Normal hot add procedures can be used to insert the card, but it will not

function until the next reboot. NOTE: Hot add is fully supported on SA530x.

all Integrity

servers

Smart Array 6400 controller cannot be hot replaced during error message display

Issue The Smart Array 6400 controller cannot be hot replaced when the following error

message displays: The device ‘Smart Array 6400’ cannot be

stopped because a program is still accessing it.

Workaround Restart the Storage Agents service and try to hot replace the controller again.