HP LaserJet 1020 - User Guide

Paper handling problems
Choose the item that best describes the problem:
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Media jam on page 58
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Print is skewed (crooked) on page 58
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More than one sheet of media feeds through the printer at one time on page 58
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Printer does not pull media from the media input tray on page 58
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Printer curled the media on page 59
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Print job is extremely slow on page 59
Media jam
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See
Clearing jams on page 68 for more information.
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Make sure that you are printing with media that meets specifications. See
Printer media
considerations on page 11 for more information.
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Do not print on used paper.
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Make sure that you are printing with media that is not wrinkled, folded, or damaged.
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Make sure that the printer is clean. See
Cleaning the printer on page 40 for more information.
Print is skewed (crooked)
A small amount of skew is normal and might become obvious when using preprinted forms.
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See
Page skew on page 66 for more information.
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Adjust the media guides to the width and length of the media that you are using and try reprinting.
See
Media paths on page 6 or Loading media into the input trays on page 24 for more information.
More than one sheet of media feeds through the printer at one time
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The media input tray might be too full. See
Loading media into the input trays on page 24 for more
information.
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Make sure that the media is not wrinkled, folded, or damaged.
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Try paper from a new ream. Do not fan the paper before loading it into the input tray.
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The printer separation pad might be worn. See
Changing the printer separation pad on page 47
for more information.
Printer does not pull media from the media input tray
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Make sure that the printer is not in manual feed mode.
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Make sure that the media guides are adjusted properly.
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The pickup roller might be dirty or damaged. See
Cleaning the pickup roller on page 46 or Changing
the pickup roller on page 43 for instructions.
58 Chapter 4 Problem solving ENWW