Getting Started Guide English HP LaserJet 4100, 4100N, 4100TN, and 4100DTN Printers
© Copyright HewlettPackard Company 2001 All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Publication number C8049-90903 First Edition, February 2001 Warranty The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with respect to this information.
English 1 Getting Started Guide Getting Started Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 Where to look for information . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6 Installation checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8 Step 1: Check package contents. . . . . . . . . . . . . . . . . . . . . . . . . 1-9 Step 2: Remove internal packaging . . . . . . . . . . . . . . . . . . . . .
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English Getting Started This section of the guide contains information for unpacking and setting up the printer. Introduction Congratulations on your purchase of the HP LaserJet 4100 printer.
Where to look for information Getting Started Guide Information for setting up your printer (Getting Started), as well as tips and quick information for using the printer (Quick Reference). Online User Guide Detailed information on using and troubleshooting the printer, available on the CD that came with the printer. If you would like a hard copy, print the user guide using your printer.
Information on using and troubleshooting the HP Fast InfraRed Receiver. Accessory guides Instructions for installing and using accessories or toner cartridges, included with the accessory. Additional information is available on the World Wide Web at http://www.hp.com/support/lj4100.
Installation checklist Follow the steps below to set up and install the printer. G Step 1: Check package contents . . . . . . . . . . . . . . . . . . . . . . . .1-9 G Step 2: Remove internal packaging . . . . . . . . . . . . . . . . . . . . .1-10 G Step 3: Prepare printer location . . . . . . . . . . . . . . . . . . . . . . . .1-12 G Step 4: Locate printer parts . . . . . . . . . . . . . . . . . . . . . . . . . . .1-14 G Step 5: Install accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer software and documentation Printer Second 500-sheet paper tray (included with 4100TN and 4100DTN only) Power cord Note EN Toner cartridge Duplexer (included with 4100DTN only) Control panel overlay (might already be installed on printer) An IEEE parallel cable is not included in the package contents. See the online user guide on the CD for ordering information.
Step 2: Remove internal packaging 1 Note Save all packaging material. You might need to repack the printer at a later date. 1 Remove the shipping bag and tape from the front of the printer. 2 Remove the tape from the back of the printer. 3 Open the top cover. 4 Remove the foam packing material from inside the toner cartridge cavity. 5 Remove the plastic film on the control panel display. 2 Continued on the next page.
7 6 Slide tray 2 out of the printer. 7 Remove all packaging materials and any spacers from the tray. 8 Slide tray 2 back into the printer. 9 For 4100TN and 4100DTN models, repeat steps 6 through 8 for tray 3. 10 For the 4100DTN model, remove the duplexer from its shipping bag and then remove all tape from the duplexer.
Step 3: Prepare printer location 1043 mm (41.1 in) full length (trays and rear output bin open) HP LaserJet 4100/4100N/ 4100TN/4100DTN 390 mm (15.4 in) HP LaserJet 4100/4100N 475 mm (18.7 in) top cover open 345 mm (13.6 in) top cover closed 506 mm (19.9 in) trays and rear output bin closed HP LaserJet 4100TN/4100DTN 595 mm (23.4 in) top cover open 465 mm (18.
HP LaserJet 4100/4100N printers 18 kg (39 lb) HP LaserJet 4100TN printer 25 kg (55 lb) HP LaserJet 4100DTN printer 28 kg (62 lb) Location requirements for the printer • Sturdy, level surface for placement • Space allowance around the printer • Well-ventilated room • No exposure to direct sunlight or chemicals, including ammonia-based cleaning solutions • Relative humidity 20% to 80% EN • Adequate power supply (100 to 127 V or 220 to 240 V line voltage, 50/60 Hz) • Stable environment—no abrupt tem
Step 4: Locate printer parts Front view 8 1 7 6 1 5 4 1 2 3 4 5 6 7 8 2 3 2 Control panel Tray number Power switch Tray 2 (500-sheet) Paper level indicator Tray 1, closed (100-sheet) Top cover (toner cartridge underneath) Top output bin 1-14 Getting Started EN
1 11 10 2 9 3 8 4 7 6 1 2 3 4 5 6 7 8 9 10 11 EN 5 Fuser (can be removed to clear paper jams) Rear output bin (straight-through paper path) Power connector Dust cover (tray 2 dust cover not installed if duplexer is installed) Parallel interface port Enhanced I/O (EIO) slots Fast InfraRed (FIR) port for an optional FIR receiver Memory access door (more than one DIMM can be installed) Accessory interface port Serial number and model number (under top cover) Toner cartridge access (under top cover) S
Step 5: Install accessories Install any accessories that you have purchased with the printer. Use the separate installation instructions for the accessories.
1 2 3 4 1 Remove the toner cartridge from its packaging (save packaging for possible cartridge storage). Open the printer by lifting the top cover. 2 Locate the sealing tape tab on the end of the cartridge. Carefully bend the tab back and forth until it separates from the cartridge. 3 Firmly pull the tab straight out from the toner cartridge to remove the entire length of tape (56 cm, or 22 in). Avoid touching any black toner on the tape.
Step 7: Load trays 1 Loading tray 1 Tray 1 is a multi-purpose tray that holds up to 100 sheets of paper, 10 envelopes, or 20 index cards. The printer’s default is to pull paper from tray 1 first. See the online user guide for information on how to change this default. 2 3 Tray 1 provides a convenient way to print envelopes, transparencies, custom-size paper, or other types of media without having to unload the other trays. It can also be used just as a convenient additional input tray.
1 2A Trays 2, 3, and 4 are 500-sheet paper trays. Tray 3 is optional and comes with the 4100TN and 4100DTN models. Tray 4 is an additional 500-sheet option. The trays adjust for six standard sizes of media, as well as for many custom sizes (see the online user guide for details). Three adjustments on the trays let the printer sense the paper size that is loaded. Note To avoid paper jams, do not load trays while the printer is printing. 2B 1 Pull the tray completely out of the printer.
3 4 3 Load paper into the tray. 4 Make sure the paper is flat in the tray at all four corners and below the front and back tabs. 5 Slide the tray back into the printer. Note If the tray is not properly adjusted, the printer might display an error message or paper might jam.
1 Locate the power switch on the right side of the printer. Make sure the printer is switched off. 2 Connect the power cord to the printer and a grounded power strip or an AC outlet. 1 WARNING! To prevent electric shock, connect the power cord only to a grounded outlet. Only use the power cord that came with the printer. 2 Note If you have installed the optional duplexer, it will need to be pulled outward in order to connect the power cord. Push the duplexer back in before switching the printer on.
Step 9: Change the control panel language (optional) 2 Follow these steps to change the control panel language from English to a language of your choice. 1 Turn the printer off. 2 If it is not already installed, place the control panel overlay (translated to your language) onto the control panel and snap it into place. 3 Hold down SELECT while switching the printer on until the message SELECT LANGUAGE briefly appears in the display. Then release SELECT.
1 READY Before connecting the printer to a network or computer, print a configuration page to make sure the printer is operating correctly. 1 Make sure the printer is on and the READY message is displayed. 2 Press MENU until the display reads INFORMATION MENU. 2 3 INFORMATION MENU PRINT CONFIGURATION 3 Press ITEM until the display reads PRINT CONFIGURATION PAGE. 4 Press SELECT to print. 5 Look at the configuration page to see how the printer is configured.
Step 11: Connect printer cables The printer includes several interface ports: Note IEEE-1284 parallel accessory port for optional paper handling accessories Fast infrared (FIR) Ethernet 10/100Base-TX (RJ-45)—standard on the HP LaserJet 4100N, 4100TN, and 4100DTN model printers An EIO serial port is not included, but you can install an EIO card serial port. See the online user guide for ordering information.
1 Use the parallel port when directly connecting the printer to a personal computer. CAUTION Make sure the printer is turned off before connecting the parallel cable. 2 Note To ensure reliability, use an IEEE-1284 compliant parallel cable (these cables are clearly marked with “IEEE-1284”). Only IEEE-1284 cables support all of the printer’s advanced features. 1 Connect the parallel cable to the parallel port on the printer. 2 Snap the wire clips in place to secure the cable to the printer.
Connecting to an Ethernet 10/100Base-TX network Use the RJ-45 port to connect the printer to an Ethernet 10/100Base-TX network. CAUTION Note Make sure the printer is turned off before connecting to the RJ-45 port. 1 Connect a twisted-pair network cable to the RJ-45 port on the HP JetDirect 610N print server card. 2 Connect the other end of the cable to the network. For a successful link, either the 10 or 100 LED at the port should turn on when the printer is turned on.
The printer comes with printing software on a CD. The printer drivers on this CD must be installed to take full advantage of the printer features. If your computer does not have a CD drive, but you have access to one, you can copy the drivers onto diskettes for installation into your computer. Depending on the configuration of Windows-driven computers, the installation program for the printer software automatically checks the computer for Internet access to obtain the latest software.
1 Single user: Log onto the computer that is connected to the printer. 2 Network administrator: Depending on your environment, log onto the network administrator workstation or onto the server with supervisor or administrative privileges. Follow the steps below to install your printer software. Windows 95, Windows 98, Windows NT 4.0, and Windows 2000 Note 1 Close all running applications. 2 Insert the CD into the CD drive.
On a Macintosh-compatible computer, the installation procedures are the same for a network administrator, a network client, and a single user. Install the software on any computer that will be printing to the printer. Note If the computer is connected to the printer by a LocalTalk (Printer Port) or EtherNet connection, the AppleTalk (or Network) control panel must be configured for the correct connection to communicate with the printer.
Step 13: Verify printer setup The easiest way to verify that the software installation has been completed successfully is to print a document from a software application. 1 Load a software application of your choice and open or create a simple document. 2 Make sure the correct printer driver is selected. 3 Print the document. If the document prints, installation is complete. If nothing printed, see the problem-solving chapter in the online user guide.
Before a network client can print to the printer, the printing system software must be installed on the client workstation. Rather than distribute the contents of the CD to each client, you can place disk images of the installation software onto a public directory. The software’s Customization Utility allows you to copy disk images only for Windows operating systems to a designated directory. Creating disk images with the Installer’s Customization Utility 1 Note EN Insert the CD into the CD drive.
Step 15: Install the software for network clients (optional) Before a client can print to the printer, the printing system software must be installed on the client workstation. Procedures for installing the software vary, depending on the operating system you are using. Use the instructions below that apply to your operating system. Windows The procedures for installing end-user software on client workstations are similar to the installation procedures for network administrators.
The CD also contains the online user guide, the HP JetDirect Print Server Administrator’s Guide, the Adobe™ Acrobat Reader for the English language, and the Fast Infrared Receiver User Guide. This documentation can be viewed directly from the CD or loaded onto your computer. Note To view user documentation, your system must have Adobe Acrobat Reader installed. Installing the Adobe Acrobat Reader from the CD Windows 95, Windows 98, Windows NT 4.
Viewing the user documentation from the CD Windows 95, Windows 98, Windows NT 4.0, or Windows 2000 1 Note Insert the CD into the CD drive. If AutoPlay does not automatically begin the installer program, click Start and then click Run. Type D:\Setup.exe at the prompt (this assumes your CD drive is the D: drive). 2 Click Documentation. Windows 3.1x 1 From the Main Group Window, double-click File Manager, and then double-click CD drive. 2 Double-click the preferred language.
English HP Customer Care Your HP LaserJet 4100 printer sets the standard for quality and reliability. Your purchase is backed by HP Customer Care, outstanding service, support, and online training. Find product support on the World Wide Web The web is a great place to learn more about the HP LaserJet 4100 printer. With just a few quick clicks, you will find updated software, tools, training material, and technical solutions. This service is available 24 hours a day, 7 days a week, free of charge.
Connect with other users online Go online to http://www.hp.com/support/lj4100, anytime, and you'll find other users with great ideas and suggestions for using your HP LaserJet 4100 printer at our online HP LaserJet 4100 printer user forum. We stay in touch When you sign up for Subscription Services, we will send you e-mail about topics of your choice, such as updated software, product announcements, and other important news about your HP LaserJet 4100 printer. Sign up online at http://www.hp.
Call your local Customer Care Center to speak directly with a support agent who specializes in the HP LaserJet 4100 printer. Refer to the “Service and Support” chapter in the online user guide to find the phone number of the HP Customer Care Center nearest you. Be sure to have your product serial number ready before making the phone call. Your product serial number is located on the inside top cover of the printer (example: USAB123456).
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This section of the guide contains tips and quick information on how to use the printer. See “Where to look for information” on page 1-6 for additional sources of information.
Using the printer Help system This printer features an online help system on the control panel that provides instructions for resolving most printer errors. Certain control panel messages alternate with instructions on accessing the online help system. Whenever a [?] appears in an error message or the message alternates with FOR HELP PRESS THE ? KEY, press the right side of the ITEM key to navigate through a sequence of instructions. Note To exit the online help system, press either GO or SELECT.
From the printer, you can print the following information pages, which give details about the printer and its configuration: Menu map Configuration page PCL or PS font list Supplies status page To print a menu map 1 Press MENU until INFORMATION MENU appears. 2 Press ITEM until PRINT MENU MAP appears. 3 Press SELECT to print the menu map. To print a configuration page 1 Press MENU until INFORMATION MENU appears. 2 Press ITEM until PRINT CONFIGURATION appears.
Common printer messages This table includes some of the most common printer messages. See the online user guide for a more complete list. Common printer messages Message Explanation ACCESS DENIED MENUS LOCKED The printer control panel function you are trying to access has been locked to prevent unauthorized access. See your network administrator. BAD DUPLEXER CONNECTION The duplexer is not properly connected to the printer.
Message Explanation CLOSE TOP COVER The top cover is open and must be closed for printing to continue. ENV FEEDER LOAD [TYPE] [SIZE] A job has been sent to the envelope feeder and it is empty. Load the correct size and type in the feeder. Pressing GO will prompt a question asking if you would rather print on another available size of envelope in the printer. Press -VALUE+ to scroll through the available types and sizes; press SELECT to accept an alternate type or size.
Common printer messages (continued) Message Explanation INSTALL TRAY [x] The specified tray is not installed and must be inserted and closed for printing to continue. MANUALLY FEED [TYPE] [SIZE] Load the requested paper into tray 1. Press GO if the desired paper is already loaded in tray 1. NON HP TONER DETECTED The printer has detected that the toner cartridge is not a genuine HP toner cartridge.
Message Explanation TONER OUT The toner cartridge has run out of toner. Depending on how the printer has been configured, it will either continue to print or stop. If the printer has stopped, you can resume printing by pressing GO for each job. Replace the toner cartridge. See the online user guide for information on how to configure the printer’s response to toner messages. TRAY [x] EMPTY [TYPE] [SIZE] Load paper in the empty tray (x) to clear the message.
Common printer messages (continued) Message Explanation TRAY [x] LOAD [TYPE] [SIZE] where x is tray 2, 3, This message occurs for the following reasons: • tray 2, 3, or 4 was requested, but the tray is empty • tray 2, 3, or 4 was requested, but the adjustments are not set for the requested type of size Make sure that all three paper size adjustments have been made (see the explanation of adjustments in “Loading trays 2, 3, and 4” on page 1-50).
Message Explanation TRAY 1 TYPE = [xxxx] The printer has received a job under the three following conditions: • the paper type requested by the job is not available in the printer • tray 1 has been set for CASSETTE • paper has been placed in tray 1 (thus triggering tray 1’s paper sensor) If you do not press any buttons, the message disappears in about 1 minute).
Common printer messages (continued) Message Explanation 41.3 UNEXPECTED PAPER SIZE The printer detected a paper size different than what it was expecting. This is typically caused if two or more sheets stick together in the printer or if the paper tray is not properly adjusted. Reload the tray with the correct paper size. Ensure that paper in the tray is loaded under the front and back tabs.
See the online user guide for complete information about loading and orienting paper for duplexing. Loading tray 1 Note To avoid paper jams, do not load trays while the printer is printing.
Loading trays 2, 3, and 4 Note Trays 2, 3, and 4 are 500-sheet paper trays. Tray 3 is optional and comes with the 4100TN and 4100DTN models only. Tray 4 is an additional 500-sheet option. The trays adjust for six standard sizes of media as well as for many custom sizes. See the online user guide for details. 1 5 Note 2 Make sure paper is under the front and back tabs to avoid paper jams.
English Loading envelopes in the envelope feeder 4 1 5 2 3 Selecting the output bin EN Top output bin Rear output bin Use the top output bin when printing the following: most typical print jobs transparencies Opening the rear output bin might improve results with the following: envelopes labels small custom-size paper postcards heavy paper Printing tasks 1-51
Paper jams Locations Back 5 6 1 Front 2 4 3 1 2 3 4 5 6 Top cover and toner cartridge area Optional envelope feeder Input tray areas Optional duplexer Output areas (top and rear) Fuser area 1-52 Quick Reference EN
1 5 2 6 3 7 English Clearing top cover and toner cartridge areas 4 EN Paper jams 1-53
Clearing the optional envelope feeder 1 4 2 5 3 Clearing input tray areas Trays 2, 3, and 4 1 2 1-54 Quick Reference 3 4 EN
1 5 2 6 3 7 4 8 English Clearing the optional duplexer Clearing output areas 1 2 EN 3 4 Paper jams 1-55
Clearing the fuser area Use this procedure when paper has jammed inside the printer and cannot otherwise be removed, or when a page has torn while you were trying to clear a jam from the fuser.
EN Check all the paper jam locations (see “Paper jams” on page 152). A piece of paper might be stuck somewhere in the printer. Even a small torn piece of paper in the printer path can cause repeated jams. If using a duplexer, check all areas (including under the duplexer). Check that all trays and paper handling accessories are completely inserted into the printer. (If a tray is opened during a print job, this might cause a paper jam.) Check that all covers and doors are closed.
Correcting output quality problems This section of the manual helps you define print quality problems and what to do to correct them. Often output quality problems can be handled quite easily by making sure that your printer is properly maintained, using media that meets HP specifications, or running a cleaning page. Use the examples in the image defect table starting on this page to determine which output quality problem you are experiencing, then see the corresponding reference pages to troubleshoot.
English Image defect table (continued) See “Gray background” on page 1-62 See “Toner smear” on See “Loose toner” on page 1-62 page 1-63 See “Repeating image” on page 1-64 See “Misformed characters” on page 1-64 See “Wrinkles or See “Vertical white creases” on page 1-65 lines” on page 1-65 EN See “Repeating defects” on page 1-63 See “Page skew” on page 1-64 See “Curl or wave” on page 1-65 See “Tire tracks” on page 1-66 See “White spots on black” on page 1-66 Correcting output quality problems 1-
Light print (partial page) 1 The toner cartridge might be low. Replace the toner cartridge. 2 Maintenance might be due. Check this by printing a copy of the supplies status page (see the online user guide). If maintenance is due, order and install the printer maintenance kit (see the online user guide). 3 The toner cartridge might be almost empty. Replace the toner cartridge.
1 Make sure that the environmental specifications for the printer are being met (see the online user guide for printer specifications). 2 If the paper is rough and the toner easily rubs off, either try changing the fuser mode to High 1 or High 2 (see the description of the Paper Handling Menu in the online user guide), or try using a smoother paper. 3 Try changing to a different paper type. Lines EN 1 Print a few more pages to see if the problem corrects itself.
Gray background 1 Do not use paper that has already been run through the printer. 2 Print a few more pages to see if the problem corrects itself. 3 Turn over the stack of paper in the tray. Also, try rotating the paper 180°. 4 At the printer control panel, use the Print Quality Menu to decrease the toner density setting (see the online user guide for details). 5 Make sure that the environmental specifications for the printer are being met (see the online user guide for printer specifications).
Loose toner, in this context, is defined as toner that can be rubbed off the page. 1 If paper is heavy or rough, try using a high fuser mode so that toner fuses more completely onto the paper. At the printer control panel, use the CONFIGURE FUSER MODE MENU item on the Paper Handling Menu to do this (see the online user guide for details). 2 If you have observed a rougher texture on one side of your paper, try printing on the non-rough side.
Repeating image This type of defect might occur when using preprinted forms or a large quantity of narrow media. 1 Print a few more pages to see if the problem corrects itself. 2 Make sure that paper type and quality meet HP specifications (see the online user guide for paper specifications).
1 Turn over the stack of paper in the tray. Also, try rotating the paper 180°. 2 Make sure that paper type and quality meet HP specifications (see the online user guide for paper specifications). 3 Make sure that the environmental specifications for the printer are being met (see the online user guide for printer specifications). 4 Try printing to a different output bin. 5 If media is lightweight and smooth, try using a low fuser mode to reduce the heat in the fusing process.
Tire tracks This defect typically occurs when the toner cartridge has far exceeded its rated usage of 10,000 pages (for example, printing a very large quantity of pages with very little toner coverage). 1 Replace the toner cartridge. 2 Reduce the number of pages that you print with very low toner coverage. 3 Use the 6,000-page cartridge if you cannot reduce the number of pages with very little toner coverage (part number C8061A).
Cartridge interaction (shaking) When you install a toner cartridge for the first time, gently shake it from side to side to distribute the toner evenly inside the cartridge. Due to new cartridge design, this is the only time you will need to shake the cartridge. Checking the toner level You can check the toner level by printing a supplies status page from the printer control panel. 1 Press MENU on the printer control panel until INFORMATION MENU appears.
Toner low and toner out conditions Toner low condition When toner is low, the printer control panel displays the TONER LOW message and the printer will continue to print. The message first appears when about 15% of the toner remains in the cartridge (about 1,500 pages remaining for the 10,000-page cartridge and about 900 pages remaining for the 6,000-page cartridge at 5% page coverage).
Supported sizes and weights of paper (one-sided printing) - tray 1 Size Dimensionsa Paper (custom minimum size) 76 by 127 mm (3 by 5 in) Paper (maximum size) 216 by 356 mm (8.5 by 14 in) Transparencies Labels Same as minimum and maximum paper sizes listed above. Envelopes a. b. Capacityb Weight 60 to 199 g/m2 (16 to 53 lb) 100 sheets of 75 g/m2 (20 lb) paper Thickness: 0.099 to 0.114 mm 0.0039 to 0.0045 in 50 transparencies Thickness: 0.127 mm to 0.178 mm (0.005 to 0.
Supported sizes and weights of paper - trays 2, 3, and 4 Dimensionsa Size Letter 216 by 279 mm (8.5 by 11 in) A4 210 by 297 mm (8.3 by 11.7 in) Executive 184 by 267 mm (7.3 by 10.5 in) Executive (JIS) (customc) 216 by 330 mm (8.5 by 13 in) 16K (customc) 197 by 273 mm (7.75 by 10.75 in) 216 by 356 mm (8.5 by 14 in) Legal B5 (ISO) (custom ) 176 by 250 mm (6.9 by 9.9 in) B5 (JIS) 182 by 257 mm (7.2 by 10 in) A5 148 by 210 mm (5.8 by 8.2 in) c c Custom a. b. c.
Manufacturer’s Name: Hewlett-Packard Company Manufacturer’s Address: 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares that the product Product Name: HP LaserJet 4100 / 4100N / 4100TN / 4100DTN / 4100SE Model Numbers: C8049A / C8050A / C8051A / C8052A / C8048A Product Options: ALL conforms to the following Product Specifications: Safety: IEC 950:1991+A1+A2+A3+A4 / EN 60950:1992+A1+A2+A3+A4+A11 IEC 825-1:1993 +A1 / EN 60825-1:1994 +A11 Class 1 Laser/LED Product EMC: CISPR 22:1997 / E
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