HP LaserJet 5000, 5000 N, and 5000 GN Printers English Quick Reference Guide Printed on at least 50% Total Recycled Fiber with at least 10% Post-Consumer Paper Copyright© 1998 Hewlett-Packard Co. Printed in USA Manual Part No.
Quick Reference Guide HP LaserJet 5000, 5000 N, and 5000 GN Printers
© Copyright Hewlett-Packard Company 1998 All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Publication number C4110-90976 First edition, May 1998 Trademark Credits Adobe, PostScript, and Adobe Photoshop are trademarks of Adobe Systems Incorporated which may be registered in certain jurisdictions. Arial, Monotype, and Times New Roman are U.S. registered trademarks of the Monotype Corporation.
Contents Control Panel .................................................. 1 To Change a Control Panel Setting ................. 1 To Check the Printer's Configuration ............... 2 To Print a Menu Map ................................ 2 To Print a Configuration Page .................. 2 To Print a PCL or PS Font List ................. 2 Common Printer Messages.............................. 3 Printing Tasks ................................................ 6 Manually Feeding Paper from Tray 1 .............
Contents (continued) Paper Jams ................................................... 16 Locations ........................................................ 16 Input Tray Areas ..................................... 16 Output Areas........................................... 17 Top Cover Area ...................................... 17 Optional Duplexer ................................... 18 Solving Repeated Paper Jams....................... 19 Output Quality Problems ............................. 21 Examples ....
Control Panel Printer is online Ready Processing information 2-line display READY Data Go Action is required– see display Attention Menu Cycles through menus Item Places printer online or offline, resumes printing, and exits menus Cancels current print job – Value + Cancel Job Cycles through selected menu's items Select Saves selected control panel setting Cycles through selected menu item's values To Change a Control Panel Setting: 1 Press [Menu] until the desired menu appears.
To Check the Printer's Configuration: From the printer, you can print the following information pages, which give details about the printer and its configuration: • Menu Map • Configuration Page • PCL or PS Font List To Print a Menu Map: 1 Press [Menu] until INFORMATION MENU appears. 2 Press [Item] until PRINT MENU MAP appears. 3 Press [Select] to print the menu map. To Print a Configuration Page: 1 Press [Menu] until INFORMATION MENU appears. 2 Press [Item] until PRINT CONFIGURATION appears.
Common Printer Messages Message Explanation ACCESS DENIED MENUS LOCKED The printer control panel function you are trying to access has been locked to prevent unauthorized access. See your network adminstrator. MANUALLY FEED [TYPE] [SIZE] Load the requested paper into Tray 1. Press [Go] if the desired paper is already loaded in Tray 1. Press [-Value+] to scroll through the available types and sizes. Press [Select] to accept the alternate type or size. OFFLINE Press [Go] to place the printer online.
Message Explanation TRAY x LOAD [TYPE] [SIZE] Load the requested paper into the specified tray (x). Ensure that the trays are correctly adjusted for size. The size displayed on the front of the paper tray must match the size of paper loaded in the tray. The tray type settings (and size for Tray 1) must be set from the printer’s control panel.
Message Explanation 41.3 UNEXPECTED PAPER SIZE The paper size you are trying to print is not the same as the settings for the tray. Make sure that all trays are correctly adjusted for size. The size displayed on the front of the paper tray must match the size of paper loaded in the tray. (The printer will continue trying to print the job until size settings are correct.) If you are trying to print from Tray 1, make sure the printer’s control panel setting for paper size is correctly configured.
Printing Tasks Manually Feeding Paper from Tray 1 The Manual Feed feature allows you to print on special paper from Tray 1, such as envelopes or letterhead. If Manual Feed is selected, the printer will print only from Tray 1. Select Manual Feed through the software or printer driver. Manual Feed can also be enabled from the Paper Handling Menu in the printer’s control panel. When Manual Feed is selected, if TRAY 1 MODE=FIRST the printer automatically prints(if paper is in the tray).
Selecting the Output Bin Top Output Bin Rear Output Bin Use top output bin when printing: Opening the rear output bin might improve output quality with the following: • over 50 sheets of paper, continuously • transparencies • envelopes • labels • paper wider than 11.7 inches • small customsize paper • postcards • light or heavy paper Loading Tray 1 Note To avoid paper jams, do not load trays while the printer is printing.
Loading Tray 2/Optional 250-Sheet Tray Note To avoid paper jams, do not load trays while the printer is printing. 1 Pull the tray completely out of the printer. Lift the tray cover. 2 Rotate the dial in the tray so the printer will read the correct size of paper. The toggle switch accesses more sizes. An error message will appear in the control panel display if the dial is not set properly. Note Setting the dial adjusts the printer’s sensors. It does not adjust the guides inside the tray.
4 Tilt the blue rear guide toward the front of the tray to detach it. A B A 5 Align the rear guide with the desired paper size. With the guide angled slightly toward the front of the tray, insert the two front tabs (A) into the appropriate holes. Push the guide upright, snapping the center tab (B) into place. The guide must always be placed correctly in the tray (even for 11 x 17 or A3 paper). 6 Adjust the side guides to the proper size. Continued on the next page.
7 Load the tray. For correct orientation, see the user’s guide for the printer. 8 Make sure the paper is flat in the tray at all four corners and below the tabs on the guides. 9 Close the tray cover. Slide the tray back into the printer. Note If you want to print by type and size of paper from the printer driver, configure the tray settings in the printer’s control panel to match the type of paper loaded in each tray.
Loading Tray 3/Optional 500-Sheet Tray The following instructions are for loading standard sizes in a 500sheet tray (optional). For supported sizes of paper and instructions on loading customsizes, see the User’s Guide. Note To avoid paper jams, do not load trays while the printer is printing. 1 Pull the tray completely out of the printer and place it on a flat surface. 2 Squeeze the release on the back of the rear paper guide. Slide the guide to the desired paper size.
4 Load the tray. For correct orientation, see the user’s guide for the printer. 5 Make sure the paper is flat in the tray at all four corners and below the tabs on the guides. 6aWhen loading a full stack of media, continue to step 6B. Otherwise, go to step 7. Continued on the next page.
6bAlign the tension lever up or down to match the symbol displayed in the tension indicator window. 7 To prevent jams, rotate the dial in the tray so the printer will read the correct size of paper. The toggle switch accesses more sizes. An error message will appear in the control panel display if the dial is not set properly. 8 Slide the tray into the printer.
Special Paper in Tray 1 Envelopes EN Special Paper in Tray 1 - 14
Special Paper in Tray 1 (continued) Transparencies Card Stock/ Custom Sizes Letterhead Vellum Labels Rotated/ Pre-punched EN Special Paper in Tray 1 - 15
Paper Jams Locations Output areas (top and rear) Top cover area Input tray areas Optional duplexer Input Tray Areas EN Paper Jams - 16
Top Cover Area EN Output Areas Paper Jams - 17
Optional Duplexer EN Paper Jams - 18
Solving Repeated Paper Jams If paper jams occur frequently, try the following: • Check all the paper jam locations. A piece of paper might be stuck somewhere in the printer. • Check that paper is correctly loaded in the trays, that the trays are correctly adjusted for the loaded paper size, and that the trays are not overfilled. • Check that all trays and paper handling accessories are completely inserted into the printer. (If a tray is opened during a print job, this might cause a paper jam.
• Turn over the stack of paper in the tray. Also try rotating the paper 180°. • Try rotating paper (such as perforated or multi-sheet forms and labels) to feed through the printer from a different orientation. • Check the quality of the paper being printed. Damaged or irregular paper should not be used. • Use only paper that meets HP specifications. • Do not use paper that has already been used in a printer or copier. (Do not print on both sides of envelopes, transparencies, vellum, or labels.
Output Quality Problems Examples Light Print or Fade Toner Specks Dropouts Lines Gray Background Toner Smear Loose Toner Repeating Defects Curl or Wave Wrinkles or Creases Misformed Characters EN Page Skew Output Quality Problems - 21
✓ Dropouts ✓ EN ✓ ✓ Lines ✓ Repeating Defects Loose Toner ✓ ✓ ✓ ✓ ✓ ✓ ✓ Toner Smear ✓ ✓ ✓ ✓1 ✓1 Gray Background Print a few more pages to see if the problem will correct itself. Troubleshooting Steps (Follow the steps in the order they are listed.) ✓ ✓ 6. ✓ Check the printer’s environment. Print to a different output bin. 7. Make sure paper is loaded correctly and that the guides are not too tight or too loose against the paper stack. ✓ ✓ 8.
✓ Gray Background EN ✓ Loose Toner ✓ ✓ Misformed Characters 1.Paper may be too smooth. ✓ ✓ ✓ ✓ Repeating Defects Page Skew Troubleshooting Steps (Follow the steps in the order they are listed.) 13. Redistribute the toner in the toner cartridge. setting to Low. ✓ ✓ 12. Change the fuser mode 11. Change the fuser mode setting to High or choose rough paper type from the printer driver. 10. From the Configuration Menu in the printer’s control panel, turn the paper reforming setting on. 9.
Continue Printing When Toner Is Low Caution To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.
Resetting the Printer You can reset the printer by selecting the reset items in the Resets Menu. Use this menu with caution. You can lose buffered page data or printer configuration settings when you select these items. Only reset the printer under the following circumstances: • You want to restore the printer's default settings. • Communication between the printer and computer has been interrupted. • You are using both the serial and parallel I/O ports, and one of the ports is having problems.
Item Explanation RESET ACTIVE I/O This item performs a simple reset and clears the CHANNEL input and output buffers (for the active I/Os only). The DATA RECEIVED message might display on the printer’s control panel. RESET ALL I/O CHANNELS EN This item performs a simple reset and clears the input and output buffers for all I/Os.
Paper Sizes Supported Paper Sizes Sizes/Types Dimensions Weight Capacity Tray 1 Minimum Size (custom) 3 by 5 in (76 by 127 mm) 16 to 53 lb 12.28 by 18.5 in (60 to 199 g/m2) Maximum Size (312 by (custom) 470 mm) Transparencies Labels Envelopes EN Same as minimum and maximum paper sizes listed above. 100 sheets of 20 lb (75 g/m2) paper Thickness: 0.0039 in to 0.0045 in (0.099 to 0.114 mm) 75 transparencies Thickness: 0.005 in to 0.007 in (0.127 mm to 0.
Paper Sizes (Continued) Sizes/Types Dimensions Weight Capacity 16 to 28 lb (60 to 105 g/m2) 250 sheets of 20 lb (75 g/m2) paper Tray 2 or Optional 250-Sheet Tray EN Letter 8.5 by 11 in (216 by 279 mm) A4 8.3 by 11.7 in (210 by 297 mm) Executive 7.3 by 10.5 in (191 by 267 mm) Legal 8.5 by 14 in (216 by 356 mm) B5 (JIS) 7.2 by 10 in (182 by 257 mm) A5 5.8 by 8.
Paper Sizes (Continued) Sizes/Types Dimensions Weight Capacity Tray 2 or Optional 250-Sheet Tray (continued) A3 B4 (JIS) EN 11.7 by 16.5 in (297 by 420 mm) 250 sheets of 16 to 28 lb 20 lb 2 (60 to 105 gm ) 10.1 by 14.
Paper Sizes (Continued) Sizes/Types Dimensions Weight Capacity Tray 3 (HP LaserJet 5000 N/5000 GN) or Optional 500-Sheet Tray Letter Letter-R 8.5 by 11 in (216 by 279 mm) A4 A4-R 8.3 by 11.7 in (210 by 297 mm) Executive Legal B5 (ISO) EN 7.3 by 10.5 in (191 by 267 mm) 8.5 by 14 in (216 by 356 mm) 16 to 28 lb (60 to 105 g/m2) 500 sheets of 20 lb (75 g/m2) paper 6.9 by 9.9 in (176 by 250 mm) B5 (JIS) 7.2 by 10 in (182 by 257 mm) A5 5.8 by 8.
Paper Sizes (Continued) Sizes/Types Dimensions Weight Capacity Tray 3 (HP LaserJet 5000 N/5000 GN) or Optional 500-Sheet Tray (continued) 11x17 11 by 17 in (279 by 432 mm) A3 11.7 by 16.5 in (297 by 420 mm) B4 (JIS) Custom EN 10.1 by 14.3 in 500 sheets of (257 by 16 to 28 lb 20 lb 2 364 mm) (60 to 105 g/m ) (75 g/m2) paper 5.8 by 8.2 to 11.7 by 16.
Paper Sizes (Continued) Sizes/Types Dimensions Weight Capacity Optional Duplex Printing Accessory (Duplexer) Minimum 5.8 by 8.3 inches (149 by 210 mm) Maximum 11.7 by 17 inches (297 by 432 mm) 16 to 28 lb (60 to 105 g/m2) For More Information • See the user's guide for the printer. • See the printer software or printer driver help.
HP LaserJet 5000, 5000 N, and 5000 GN Printers English Quick Reference Guide Printed on at least 50% Total Recycled Fiber with at least 10% Post-Consumer Paper Copyright© 1998 Hewlett-Packard Co. Printed in USA Manual Part No.
