HP LaserJet 5200L Series printers User Guide
HP LaserJet 5200L Series printers User Guide
Copyright and License Trademark Credits © 2007 Copyright Hewlett-Packard Development Company, L.P. Adobe® and PostScript are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Linux is a U.S. registered trademark of Linus Torvalds. The information contained herein is subject to change without notice.
Table of contents 1 Printer basics Quick access to printer information ...................................................................................................... 2 Printer at a glance ................................................................................................................................ 3 Features at a glance ............................................................................................................................ 4 Walkaround .........................
Information menu ............................................................................................................................... 22 Paper Handling menu ......................................................................................................................... 23 Configure Device menu ...................................................................................................................... 25 Printing submenu ..........................................................
To load tray 1 .................................................................................................... 53 Customizing tray 1 operation ............................................................................................. 54 Loading tray 2 (250-sheet tray) ......................................................................................... 55 To load tray 2 ....................................................................................................
Printing a different first page .............................................................................................. 76 Stopping a print request ..................................................................................................... 76 To stop the current print job from the printer control panel ............................... 76 To stop the current print job from the software program ................................... 76 Managing stored jobs ........................................
Step 4: Does the job print as expected? ............................................................................ 97 Step 5: Does the printer select the trays? .......................................................................... 98 Solving general printing problems ...................................................................................................... 99 Control-panel message types .......................................................................................................
General problems ............................................................................................................ 141 Appendix A Supplies and accessories Order parts, accessories, and supplies ............................................................................................ 144 Order directly from HP ..................................................................................................... 144 Order through service or support providers ......................................
Environmental product stewardship program ................................................................................... 165 Protecting the environment .............................................................................................. 165 Ozone production ............................................................................................................ 165 Power consumption .........................................................................................................
x ENWW
1 Printer basics Now that the printer is set up and ready to use, take a few moments to familiarize yourself with the printer.
Quick access to printer information Several references are available for use with this printer. See www.hp.com/support/lj5200l. 2 Guide Description Getting started guide Provides step-by-step instructions for installing and setting up the printer. User guide Provides detailed information for using and troubleshooting the printer. Available on the printer CD. Online Help Provides information about options that are available in the printer drivers.
Printer at a glance HP LaserJet 5200L ENWW ● Prints up to 25 pages-per-minute (ppm) ● 32 megabytes (MB) of random access memory (RAM), upgradable up to 128 MB ● 100-sheet multipurpose tray (tray 1), 250-sheet input tray (tray 2), and 250-sheet output bin ● Hi-Speed universal serial bus (USB) 2.
Features at a glance Feature Description Performance ● 460 MHz processor User interface ● Control-panel help ● Show Me How help topics in the control panel ● HP Easy Printer Care software (a Windows®-based status and troubleshooting tool) ● Windows and Macintosh printer drivers ● HP PCL 5e ● HP PCL 6 ● PostScript® 3 emulation Resolution ● Produces 600-dots-per-inch (dpi) print quality for fast, high-quality printing of business text and graphics Storage features ● Fonts, forms, and
Walkaround Printer parts Before using the printer, familiarize yourself with the parts of the printer.
10 8 8 On/off switch 9 Interface ports (see Interface ports on page 6) 10 Rear output bin (pull to open) 9 Interface ports The printer has two ports for connecting to a computer. 1 2 6 1 IEEE 1284B-compliant parallel connection 2 Hi-Speed USB 2.
Printer software The printing-system software is included with the printer. See the getting started guide for installation instructions. The printing system includes software for end users and network administrators, and printer drivers for access to the printer features and communication with the computer. NOTE: For a list of printer drivers and updated HP printer software, go to www.hp.com/go/ lj5200l_software.
installation. Accessories that the Driver Autoconfiguration supports are dual inline memory modules (DIMMs). If the environment supports bidirectional communication, the installer presents Driver Autoconfiguration as an installable component by default for a typical installation and for a custom installation.
Opening the printer drivers Operating System To change the settings for all print jobs until the software program is closed To change the default settings To change the product for all print jobs configuration settings Windows 98 and Me 1. On the File menu in the software program, click Print. 1. Click Start, click Settings, and then click Printers. 1. Click Start, click Settings, and then click Printers. 2. Select the driver, and then click Properties.
Use the HP Printer Utility to set up printer features that are not available in the printer driver: ◦ Name the printer. ◦ Assign an internet protocol (IP) address to the printer. ◦ Download files and fonts. You can use the HP Printer Utility when your printer uses a universal serial bus (USB) cable. For more information, see Using the HP Printer Utility for Macintosh on page 83. NOTE: The HP Printer Utility is supported for Mac OS X V10.2 or later.
Utilities The printer is equipped with several utilities that make it easy to monitor and manage the printer. HP Easy Printer Care software The HP Easy Printer Care software is a program that you can use for the following tasks: ● Checking the printer status ● Checking the supplies status ● Setting up alerts ● Viewing printer documentation ● Gaining access to troubleshooting and maintenance tools Perform a complete software installation in order to use the HP Easy Printer Care software.
Selecting print media This printer accepts a variety of media, such as cut-sheet paper, including up to 100% recycled fiber content paper; envelopes; labels; transparencies; and custom-size paper. Properties such as weight, composition, grain, and moisture content are important factors that affect printer performance and output quality.
Media size Dimensions 8K 259 x 368 mm (10.2 x 14.5 in) 8K 273 x 394 mm (10.75 x 15.5 in) 16K 184 x 260 mm (7.24 x 10.24 in) 16K 195 x 270 mm (7.68 x 10.63 in) 16K 273 x 197 mm (10.75 x 7.75 in) Statement 140 x 216 mm (5.5 x 8.5 in) 12 x 18 305 x 457 mm (12 x 18 in) A6 105 x 148 mm (4.14 x 5.83 in) RA3 305 x 430 mm (12 x 16.93 in) B6 128 x 182 mm (5.1 x 7.2 in) S Postcard (JIS) 100 x 148 mm (3.94 x 5.83 in) D Postcard (JIS) 148 x 200 mm (5.83 x 7.
Media type Weight Letterhead 60 to 120 g/m2 (16 to 32 lb) Transparency 0.10 to 0.14 mm thick (4.7 to 5 mils thick) Prepunched 60 to 120 g/m2 (16 to 32 lb) Bond 60 to 120 g/m2 (16 to 32 lb) Recycled 60 to 120 g/m2 (16 to 32 lb) Envelopes 75 to 90 g/m2 (20 to 24 lb) Colored paper 60 to 120 g/m2 (16 to 32 lb) Labels 0.10 to 0.14 mm thick (4.
2 Control panel This section explains the printer control panel and menus: ENWW ● Overview ● Control-panel layout ● Using the control-panel menus ● Show Me How menu ● Retrieve Job menu ● Information menu ● Paper Handling menu ● Configure Device menu ● Diagnostics menu ● Service menu ● Changing printer-control-panel configuration settings 15
Overview You can perform most routine printing tasks from the computer by using the program or printer driver. These two methods are the most convenient way to control the printer, and they will override the printercontrol-panel settings. See the Help file for your program, or, for more information about gaining access to the printer driver, see Opening the printer drivers on page 9. You can also control the printer by changing settings at the printer control panel.
Control-panel layout The control-panel display gives you complete, timely information about the printer and print jobs. Menus provide access to printer functions and detailed information. The message and prompt areas of the display alert you to the state of the printer and tell you how to respond. 11 1 2 10 ? 9 Menu Stop 8 Attention 7 3 Ready Data 4 5 6 Number Button or light Function 1 Control-panel display ● Shows status information, menus, help information, and error messages.
Number Button or light Function 8 Down ( ) button ● Navigates to the next item in the list, or decreases the value of numeric items 9 Select ( ) button ● Clears an error condition when the condition is clearable ● Saves the selected value for an item ● Performs the action that is associated with the item that is highlighted on the control-panel display ● Backs up one level in the menu tree or backs up one numeric entry ● Closes menus if held down for more than 1 second ● Navigates to t
Using the control-panel menus To gain access to the control-panel menus, complete the steps below. To use the menus 1. Press Menu. 2. Press or 3. Press to select the appropriate option. 4. Press to return to the previous level. 5. Press Menu to exit the menu. 6. Press to navigate the listings. to see additional information about a menu. The following are the main menus.
Show Me How menu Each choice in the SHOW ME HOW menu prints a page that provides more information. 20 Item Explanation CLEAR JAMS Prints a page that shows how to clear media jams. LOAD TRAYS Prints a page that shows how to load the printer input trays. LOAD SPECIAL MEDIA Prints a page that shows how to load special media, such as envelopes and transparencies. PRINT BOTH SIDES Prints a page that shows how to use the two-sided (duplex) printing function.
Retrieve Job menu This menu provides a list of the stored jobs in the printer and access to all the job storage features. You can print or delete these jobs at the printer control panel. You must have 80 MB of memory installed to use this feature. See Managing stored jobs on page 77 for more information about using this menu. NOTE: If you turn the printer power off, all stored jobs are deleted. Item Values Explanation USER [X] [JOBNAME] USER [X]: The name of the person who sent the job.
Information menu The INFORMATION menu contains printer information pages that give details about the printer and its configuration. Scroll to the information page that you want, and then press . For more information about any of the printer information pages, see Using printer information pages on page 80. 22 Item Explanation PRINT MENU MAP Prints the control panel menu map that shows the layout and current settings for the printer control-panel menu items.
Paper Handling menu If paper-handling settings are correctly configured at the printer control panel, you can print by selecting the type and size of media in the program or the printer driver. For more information about configuring for media types and sizes, see Controlling print jobs on page 48. For more information about supported media types and sizes, see Supported media sizes on page 12 and Paper specifications on page 160.
Item Values Explanation screens, such as TRAY 1 SIZE= 8 x 16 INCHES, Setting saved.
Configure Device menu This menu contains administrative functions. The CONFIGURE DEVICE menu allows the user to change the default printing settings, adjust the print quality, and change the system configuration and I/O options. Printing submenu Some items on this menu are available in the program or printer driver (if the appropriate driver is installed). Program and printer-driver settings override control-panel settings.
Item Values Explanation DARK: The internal Courier font that is available on the HP LaserJet III series printers. The default setting is REGULAR. WIDE A4 NO Changes the number of characters that can be printed on a single line of A4-size paper. YES NO: Up to 78 10-pitch characters can be printed on one line. YES: Up to 80 10-pitch characters can be printed on one line. The default setting is NO. PRINT PS ERRORS OFF Determines whether a PS error page prints or not.
Item Values Explanation MEDIA SOURCE MAPPING: Allows you to select and maintain trays by number when you are not using the printer driver or when the software program has no option for tray selection. CLASSIC: Tray numbering is based on LaserJet 4 and older models. STANDARD: Tray numbering is based on newer LaserJet models. Print Quality submenu Some items on this menu are available in the program or printer driver (if the appropriate driver is installed).
Item Values Explanation HIGH 1: Used for rough paper. LOW3: Used for transparencies. LOW2: Used for lightweight media. Use this mode if you are having problems with curled paper. LOW1: Use this mode if you are experiencing wrinkled media. The default fuser mode is NORMAL for all print media types except transparencies (LOW3) and rough paper (HIGH1). CAUTION: Do not change the fuser mode for transparencies.
Item Values Explanation CAUTION: HP does not recommend full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the print cartridge. TONER DENSITY 1 to 5 Lighten or darken the print on the page by setting the toner density. Select a setting ranging from 1 (light) to 5 (dark). The default setting of 3 usually produces the best results. CREATE CLEANING PAGE There is no value to select.
Item Values Explanation MANUALLY FEED PROMPT: Determines when the printer shows a prompt regarding pulling from tray 1 if your print job does not match the type or size that is loaded in any other tray. ● ALWAYS: Select this option if you always want to be prompted before the printer pulls from tray 1. ● UNLESS LOADED: Prompts you only if tray 1 is empty. PS DEFER MEDIA: Controls whether the PostScript (PS) or HP paper-handling model is used to print jobs.
Item Values Explanation ON JOB: The clearable warning message appears until the end of the job that generated the message. ON: The clearable warning message appears until you press . The default setting is JOB. AUTO CONTINUE OFF Determines how the printer reacts to errors. ON ON: If an error occurs that prevents printing, the message appears on the printer control-panel display, and the printer goes offline for 10 seconds before returning online.
Item Values Explanation OFF AUTO: Allows the printer to determine the optimal RAM-disk size based on the amount of available memory. OFF: The RAM is disabled. NOTE: If you change the setting from OFF to AUTO, the printer automatically reinitializes when it becomes idle. The default setting is AUTO. LANGUAGE ENGLISH Selects the language for the messages that appear on the printer control-panel display. Several The default setting is ENGLISH.
I/O submenu Items on the I/O (input/output) menu affect the communication between the printer and the computer. Item Values Explanation I/O TIMEOUT 5 to 300 Select the I/O timeout period in seconds. Use this setting to adjust timeout for the best performance. If data from other ports appears in the middle of your print job, increase the timeout value. The default setting is 15.
Resets submenu Items on the Resets submenu relate to returning settings to the defaults and changing settings such as Sleep mode. Item Values Explanation RESTORE FACTORY SETTINGS There is no value to select. Performs a simple reset and restores most of the factory (default) settings. This item also clears the input buffer for the active I/O. CAUTION: print job. SLEEP MODE ON Restoring memory during a print job cancels the Turns Sleep mode on or off.
Diagnostics menu Administrators can use this submenu to isolate parts and to troubleshoot jam and print-quality issues. Item Values Explanation PRINT EVENT LOG There is no value to select. Press to generate a list of the 50 most recent entries in the event log. The printed event log shows error number, page count, error code, and description or personality. SHOW EVENT LOG There is no value to select.
Changing printer-control-panel configuration settings By using the printer control panel, you can make changes to general printer configuration default settings such as tray size and type, sleep delay, printer personality (language), and jam recovery. CAUTION: Configuration settings seldom need to be changed. Hewlett-Packard Company recommends that only the system administrator change configuration settings.
If set to DISABLED, some non-HP PostScript drivers use the PostScript tray selection method instead of the HP method. ● SIZE/TYPE PROMPT. Use this item to control whether the tray configuration message and its corresponding prompts are shown whenever a tray is opened and closed. These prompts instruct you to change the type or size if the tray is configured for a different type or size than is loaded in the tray. To set Use Requested Tray 1. Press Menu to open the menus. 2.
3. Press to highlight SYSTEM SETUP, and then press . 4. Press to highlight TRAY BEHAVIOR, and then press 5. Press to select SIZE/TYPE PROMPT. 6. Press or 7. Press Menu to exit the menu. . to select DISPLAY or DO NOT DISPLAY, and then press . Sleep Delay The adjustable Sleep Delay feature reduces power consumption when the printer has been inactive for an extended period. Use this menu item to set the length of time before the printer goes into Sleep mode. The default setting is 1 MINUTES.
To set the personality 1. Press Menu to open the menus. 2. Press to highlight CONFIGURE DEVICE, and then press 3. Press to highlight SYSTEM SETUP, and then press 4. Press to highlight PERSONALITY, and then press 5. Press or 6. Press Menu to exit the menu. . . . to select the appropriate personality, and then press . Clearable warnings Use this feature to determine the display time of control-panel clearable warnings by selecting ON or JOB. The default value is JOB.
Cartridge low The printer has two options for reporting that print-cartridge life is low: CONTINUE is the default value. ● Select CONTINUE to allow the printer to continue printing while a warning appears and until the print cartridge is replaced. ● Select STOP if you want the printer to pause printing until you replace the used print cartridge or press , which allows the printer to print while the warning appears. To set supplies-low reporting 1. Press Menu to open the menus. 2.
Jam recovery Use this option to configure the printer response to jams, including how the printer handles the pages involved. AUTO is the default value. ● AUTO: The printer automatically turns jam recovery on when sufficient memory is available. ● ON: The printer reprints any page that is involved in a jam. Additional memory is allocated to store the last few pages that were printed, and this might cause overall printer performance to suffer.
Selecting the language during initial installation 1. Turn on the printer. 2. When LANGUAGE appears on the control-panel display in the default language, press highlight the preferred language, and then press . to Changing the language after the initial configuration After the initial installation, you can change the control-panel display language from the control panel. 42 1. Press Menu. 2. Use to highlight CONFIGURE DEVICE, and then press 3. Use to highlight SYSTEM SETUP, and then press 4.
3 Input/output (I/O) configuration This chapter describes how to configure certain parameters on the printer: ENWW ● Parallel configuration ● USB configuration 43
Parallel configuration A parallel connection is made by connecting the printer to the computer using a bidirectional parallel cable (IEEE-1284 compliant) with a connector plugged into the printer parallel port. The cable can be a maximum of 10 meters (30 feet) long. When used to describe a parallel interface, the term bidirectional indicates that the printer is able to both receive data from the computer and send data to the computer through the parallel port.
USB configuration The printer supports a Hi-Speed USB 2.0 port. The USB cable can be a maximum of 5 meters (15 feet) long. Connecting the USB cable Plug the USB cable into the printer. Plug the other end of the USB cable into the computer.
46 Chapter 3 Input/output (I/O) configuration ENWW
4 Printing tasks This chapter describes how to perform basic printing tasks: ENWW ● Controlling print jobs ● Using print media ● Configuring output bins ● Configuring trays ● Printing on special media ● Printing and paper storage environment ● Printing on both sides (duplexing) ● Using features in the Windows printer driver ● Using features in the Macintosh printer driver ● Managing special printing situations ● Managing stored jobs ● Managing memory 47
Controlling print jobs In Windows, three settings affect how the printer driver pulls media when you send a print job. The Source, Type, and Size settings appear in the Page Setup, Print, or Print Properties dialog boxes in most software programs. If you do not change these settings, the printer automatically uses the default printer settings to select a tray.
NOTE: The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here override settings changed anywhere else. ● Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the program you are working in to open this dialog box.
Using print media Before purchasing any paper or specialized forms in quantity, verify that your paper supplier has obtained and understands the print-media requirements that are specified in the HP LaserJet Printer Family Print Media Specification Guide. See to order the HP LaserJet Printer Family Print Media Specification Guide. To download a copy of the guide, go to www.hp.com/support/lj5200l. Select Manuals.
Configuring output bins The printer has two output bins into which it places finished print jobs: ● Top (face-down) output bin: This it the default output bin at the top of the printer. Print jobs exit the printer face-down into this bin. ● Rear (face-up) output bin: Print jobs exit the printer face-up into this bin at the rear of the printer. Printing to the top output bin ENWW 1. Make sure that the rear output bin is closed.
Printing to the rear output bin NOTE: When tray 1 and the rear output bin are used together, they provide a straight-through paper path for your print job. Using a straight-through paper path can reduce curling. 52 1. Open the rear output bin. 2. If you are printing on long media, pull out the bin extension. 3. Open the extension tray support. 4. From your computer, send the print job to the printer.
Configuring trays Load special print media, such as envelopes, labels, and transparencies, in tray 1 only. Load only paper in tray 2. Loading tray 1 (multipurpose tray) Tray 1 holds up to 100 sheets of paper, up to 75 transparencies, up to 50 sheets of labels, or up to 10 envelopes.
3. Slide the media-width guides slightly wider than the media. 4. Place media into the tray (short-edge in, print-side up). The media should be centered between the media-width guides and under the tabs on the media-width guides. 5. Slide the media-width guides inward until they lightly touch the media stack on both sides without bending it. Make sure that the media fits under the tabs on the media-width guides. NOTE: Do not add media to tray 1 while the printer is printing. This could cause a jam.
Setting Explanation TRAY 1 TYPE=ANY The printer usually pulls media from tray 1 first unless it is empty or closed. If you do not keep media in tray 1 all the time, or if you use tray 1 only to manually feed media, keep the default setting of TRAY 1 TYPE=ANY and TRAY 1 SIZE=ANY on the Paper Handling menu. TRAY 1 SIZE=ANY TRAY 1 TYPE= or TRAY 1 SIZE= a type other than ANY The printer treats tray 1 like the other trays.
On the rear paper-length guide, press the tab and slide it so that the pointer matches the paper size that you are loading. Make sure that the guide clicks into place. 3. Adjust the side media-width guides outward so that the pointer matches the paper size that you are loading. 4. Place the paper in the tray and make sure that it is flat at all four corners. Keep the paper below the height tabs on the paper-length guide in the rear of the tray. Lo 2.
5. Set the paper-size dial (callout 1) and paper-size switch (callout 2) to the size of the paper that you loaded. Lo ck 1 6. ENWW Custom 2 Slide the tray into the printer.
Printing on special media Special media includes letterhead, prepunched (including 3-hole punched), envelopes, labels, transparencies, full-bleed images, rotated paper, index cards, postcards, custom-size, and heavy paper. Printing on letterhead, prepunched, or preprinted paper (single-sided) When printing letterhead, prepunched, or preprinted paper, it is important to orient the paper correctly. Follow the guidelines in this section for printing on one side only.
Guidelines for printing on letterhead or preprinted forms ● Do not use letterhead paper that is printed with low-temperature inks, such as those used in some types of thermography. ● Do not use raised or embossed letterhead. ● The printer uses heat and pressure to fuse toner to the paper. Make sure that any colored paper or preprinted forms use inks that are compatible with this fusing temperature (200°C or 392°F for 0.1 second). Printing on envelopes You can print envelopes from tray 1.
60 2. Open the rear output bin and pull out the tray extension. (This can reduce envelope curl and wrinkling.) 3. Slide the width guides on tray 1 outward to a position that is slightly wider than the envelopes. 4. Load as many as 10 envelopes in the center of tray 1 with the side to be printed on facing up, and the postage end pointed away from the printer. Slide the envelopes into the printer as far as they will go without forcing them.
5. Adjust the guides to touch the envelope stack without bending the envelopes. Make sure that the envelopes fit under the tabs on the guides. Printing on labels Use only labels that are recommended for laser printers. For label specifications, see Labels on page 161. Guidelines for printing on labels ● Print labels from tray 1. Load them with the side to be printed on facing up and the top edge to the right. ● Use the rear output bin for labels.
● Remove transparencies from the top output bin as they are printed to prevent them from sticking together. ● Place transparencies on a flat surface after removing them from the printer. ● In the print driver or software program, set the tray 1 type to Transparency. Printing on rotated media The printer can print on letter, A4, A5, Executive, and B5 (JIS) print media in a rotated orientation (shortedge first) from tray 1.
2. Load paper with the side-to-be printed on facing down, and the top, short-edge toward the front of the tray. 3. In the printer driver or software program, select the size and source of the rotated paper. Printing full-bleed images Full-bleed images extend from edge to edge of the page. To achieve this effect, use larger paper, then trim its edges to the desired size. CAUTION: Never print directly to the edge of paper.
If the settings are not available from the software, set the custom paper size from the control panel: 1. On the PRINTING menu, set DEFAULT PAPER SIZE=CUSTOM. 2. On the CUSTOM menu, select inches or millimeters as the unit of measurement. 3. On the unit of measurement menu, set the X dimension (the long edge of the paper). The X dimension can be 76 to 312 mm (3 to 12.28 in) for tray 1 or 148 to 297 mm (8.2 to 11.7 in) for tray 2. Set the Y dimension (the short edge of the paper).
On the rear paper-length guide, press the tab and slide it up against the edge of the stack. 4. Slide the side media-width guides up against the edge of the stack. 5. Set the paper-size dial (callout 1) and paper-size switch (callout 2) to Custom. ck Lo 3. Lo ck Lo ck 1 6. ENWW Custom 2 Slide the tray into the printer.
Printing on vellum Vellum is special lightweight paper similar to parchment. Print vellum from tray 1 only, and open the rear output bin. Do not print on both sides of vellum. 1. Load vellum with the side to be printed on facing up and the top, short edge to the right. 2. Open the rear output bin. 3. At the control panel, on the PAPER HANDLING menu, set TRAY 1 MODE=CASSETTE. 4. From the printer driver, set the type of paper for tray 1 to vellum, and select the media by type.
that is configured for heavy paper. Because this setting affects all print jobs, it is important to return the printer to its original settings after the job has printed. CAUTION: In general, do not use paper that is heavier than the media specification recommended for this printer. Doing so can cause misfeeds, jams, reduced print quality, and excessive mechanical wear. However, some heavier media, such as HP Cover Stock, can be used safely.
Printing and paper storage environment Ideally, the printing and paper storage environment should be at or near room temperature, and not too dry or too humid. Remember paper is hygroscopic; it absorbs and loses moisture rapidly. Heat works with humidity to damage paper. Heat causes the moisture in paper to evaporate, while cold causes it to condense on the sheets. Heating systems and air conditioners remove most of the humidity from a room.
Printing on both sides (duplexing) You can print on both sides of a sheet of paper (called duplexing or two-sided printing) manually. The printer prints the first side of each page, waits for you to reinsert the paper into the printer, and then prints the second side of each page. Other documents cannot be printed while the printer waits for you to insert the paper for the second side to be printed. CAUTION: Do not print on both sides of labels, transparencies, or vellum.
1 4 3 2 2 2 3 2 5 3 2 5 3 5 3 5 1. Long-edge landscape1 This layout is often used in accounting, data processing, and spreadsheet programs. Every other printed image is oriented upside-down. Facing pages are read continuously from top to bottom. 2. Short-edge landscape Each printed image is oriented right-side-up. Facing pages are read from top to bottom on the left page, then from top to bottom on the right page. 3.
Using features in the Windows printer driver When you print from a software program, many of the product features are available from the printer driver. For complete information about the features that are available in the printer driver, see the printerdriver Help.
4. If you want the watermark to appear only on the first page of the document, click First Page Only. 5. Click OK. To remove the watermark, click (none) in the Watermarks drop-down list. Resizing documents Use the document resizing options to scale a document to a percentage of its normal size. You can also choose to print a document on a different size paper, with or without scaling. To reduce or enlarge a document 1. Open the printer driver (see Gaining access to printer driver settings on page 49).
1. Open the printer driver (see Gaining access to printer driver settings on page 49). 2. On the Paper or Paper/Quality tab, select the appropriate paper for the first page of the print job. 3. Click Use Different Paper/Covers. 4. In the list box, click the pages or covers that you want to print on different paper. 5. To print front or back covers, you must also select Add Blank or Preprinted Cover. 6. Select the appropriate paper type or source for the other pages of the print job.
Using features in the Macintosh printer driver When you print from a software program, many of the printer features are available from the printer driver. For complete information about the features that are available in the printer driver, see the printerdriver Help.
1. Open the printer driver (see Gaining access to printer driver settings on page 49). 2. Click the Layout pop-up menu. 3. Next to Pages per Sheet, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16). 4. Next to Layout Direction, select the order and placement of the pages on the sheet. 5. Next to Borders, select the type of border to print around each page on the sheet.
Managing special printing situations Printing a different first page Use the following procedure to print the first page of a document on a different media type than the remainder of the document. For example, you can print the first page of a document on letterhead paper and the remainder on plain paper. 1. From your software program or printer driver, specify a tray for the first page and another tray for the remaining pages. 2. Load the special media into the tray that you specified in step 1. 3.
Managing stored jobs NOTE: This feature is available only for printers that have installed hard drives. You must have 80 MB of memory installed to use this feature. To store print jobs on the printer, use the Job Storage tab in the printer driver Properties dialog box. After a job is stored, you can print it or delete it from the printer control panel. To print a stored job 1. Press Menu. 2. Press to highlight RETRIEVE JOB, and then press . A list of users appears.
Managing memory The printer supports up to 128 MB of memory. You can add additional memory by installing a dual inline memory module (DIMM) in the DIMM slot, which accepts 32, 48, 64, or 128 of RAM. For information about installing memory, see Working with memory on page 171. The printer uses 100-pin 133 MHz DDR memory modules. Extended data output (EDO) DIMMs are not supported.
5 Managing the printer This chapter describes how to manage the printer: ENWW ● Using printer information pages ● Using the HP Easy Printer Care software ● Using the HP Printer Utility for Macintosh 79
Using printer information pages From the printer control panel, you can print pages that give details about the printer and its current configuration. The table below provides the procedures for printing the information pages. Page description How to print the page Menu map 1. Press Menu. Shows the control-panel menus and available settings. 2. Press 3. If PRINT MENU MAP is not highlighted, press and then press . to highlight INFORMATION, and then press or .
Using the HP Easy Printer Care software The HP Easy Printer Care software is a program that you can use for the following tasks: ● Check the printer status. ● Check supplies status. ● Set up alerts. ● Gain access to troubleshooting and maintenance tools. You must perform a complete software installation to use the HP Easy Printer Care software. NOTE: You do not have to have Internet access to open and use the HP Easy Printer Care software.
Section Support tab Options ● Supplies Status section: Shows detailed supplies status, such as the percentage of toner remaining in the print cartridge and the status of the media that is loaded in each tray. ● Supplies Details link: Opens the supplies status page to view more detailed information about printer supplies, ordering information, and recycling information. ● Provides device information, including alerts for items needing attention.
Using the HP Printer Utility for Macintosh Use the HP Printer Utility to configure and maintain a printer from a Mac OS X computer. Opening the HP Printer Utility To open the HP Printer Utility in Mac OS X V10.2 1. Open the Finder, and then click Applications. 2. Click Library, and then click Printers. 3. Click hp, and then click Utilities. 4. Double-click HP Printer Selector to open the HP Printer Selector. 5. Select the printer that you want to configure, and then click Utility.
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6 Maintenance This chapter describes ways to maintain the printer: ENWW ● Managing supplies ● Replacing supplies and parts ● Cleaning the printer 85
Managing supplies Using, storing, and monitoring the print cartridge can help ensure high-quality printer output. Supplies life The average cartridge yield is 12,000 pages in accordance with ISO/IEC 19752. Actual cartridge yield depends on specific use. Approximate print-cartridge replacement intervals Print cartridge Page count Approximate time period1 Black 12,000 pages2 6 months 1 Approximate life is based on 2,000 pages per month.
CAUTION: Any damage caused by a non-HP print cartridge is not covered under the HP warranty and service agreements. To install a new HP print cartridge, see Changing the print cartridge on page 88. To recycle the used cartridge, follow the instructions included with the new cartridge. Print-cartridge authentication The printer automatically authenticates the print cartridge when it is inserted into the printer.
Replacing supplies and parts Carefully follow the guidelines in this section when replacing printer supplies. Supply replacement guidelines To facilitate the replacement of supplies, keep the following guidelines in mind when setting up the printer. ● Sufficient space is required above and in the front of the printer for removing supplies. ● The printer should be located on a flat, sturdy surface.
2. Remove the used print cartridge from the printer. 3. Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling. 4. Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge. CAUTION: Do not touch the shutter or the surface of the roller.
5. Remove the shipping tape from the new print cartridge. Discard the shipping tape according to local regulations. 6. Align the print cartridge with the tracks inside the printer, and, using the handle, insert the print cartridge until it is firmly seated, and then close the front door. After a short time, the control panel should display Ready. 7. Installation is complete. Place the used print cartridge in the box in which the new cartridge arrived.
Cleaning the printer During the printing process, paper, toner, and dust particles can accumulate inside the printer. Over time, this buildup can cause print-quality problems, such as toner specks or smearing (see Troubleshooting print-quality problems on page 125). This printer has a cleaning mode that can correct and prevent these types of problems. To clean the printer using the printer control panel 1. Press Menu. 2. Press to highlight CONFIGURE DEVICE, and then press 3.
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7 Problem solving This troubleshooting information is organized to help you resolve printing problems. Choose the general topic or type of problem from the following list.
Basic troubleshooting checklist If you are experiencing problems with the printer, use the following checklist to identify the cause of the problem: ● Is the printer connected to power? ● Is the printer on? ● Is the printer in the Ready state? ● Are all necessary cables connected? ● Do any messages appear on the control panel? ● Are genuine HP supplies installed? ● Was a recently replaced print cartridge installed correctly, and was the pull tab on the cartridge removed? For additional informa
Troubleshooting flowchart If the printer is not responding correctly, use the flowchart to determine the problem. If the printer does not pass a step, follow the corresponding troubleshooting suggestions. If you cannot resolve the problem after following the suggestions in this guide, contact an HP-authorized service or support provider. (See Customer support on page 154.) NOTE: Macintosh users: For more troubleshooting information, see Troubleshooting common Macintosh problems on page 138.
A configuration page does not print. A blank page prints. A message other than READY or PRINTING CONFIGURATION appears on the control-panel display. ● Check that all trays are correctly loaded, adjusted, and installed in the printer. ● ● ● Using the computer, check the print queue or print spooler to see if the printer has been paused. If there ● are problems with the current print job, or if the printer is paused, a configuration page will not print.
● On the SYSTEM SETUP submenu (on the CONFIGURE DEVICE menu) at the printer control panel, make sure that PERSONALITY=AUTO. ● You might be missing a printer message that could help you solve the problem. On the SYSTEM SETUP submenu (on the CONFIGURE DEVICE menu) at the printer control panel, temporarily turn off the CLEARABLE WARNINGS and AUTO CONTINUE settings. Then, print the job again. Step 4: Does the job print as expected? Go to step 5.
CONTINUE settings off. Then print the job again. The print job is not formatted correctly. ● ● Paper is not fed correctly or is damaged. Check that you are using ● the correct printer driver. (See Printer drivers on page 7.) Check the program settings. (See the program online Help.) ● Try a different font. ● Downloaded resources might have been lost. You might need to download them again. There are print-quality problems.
Solving general printing problems Printer selects media from the wrong tray. Cause Solution The tray selection in the software program might be incorrect. For many software programs, the paper tray selection is found on the Page Setup menu within the program. Remove any media in other trays to make the printer select from the correct tray. For Macintosh computers, use the HP Printer Utility to change the priority of the tray.
Print job is extremely slow. Cause Solution The job might be very complex. Reduce the complexity of the page or try adjusting the printquality settings. If this problem occurs frequently, add memory to the printer. The maximum speed of the printer cannot be exceeded even when more memory is added. Printing speeds might be automatically reduced when printing on custom-sized media.
The printer does not respond when you select Print in the software. ENWW Cause Solution The cable between the computer and the printer is not connected correctly. Disconnect and reconnect the cable. The printer cable is defective. If possible, attach the cable to another computer and print a job that you know works. You might also try using a different cable. The wrong printer was selected in the software.
Control-panel message types Four types of control-panel messages can indicate the status of or problems with the printer. Message type Description Status messages Status messages reflect the current state of the printer. They inform you of normal printer operation and require no interaction to clear them. They change as the state of the printer changes. Whenever the printer is ready, not busy, and has no pending warning messages, the status message Ready appears if the printer is online.
Control-panel messages Control panel message Description Recommended action 10.32.YY UNAUTHORIZED SUPPLY A new, non-HP supply has been installed. This message appears until an HP supply is installed or you press . If you believe you purchased an HP supply, please go to www.hp.com/go/anticounterfeit. Unauthorized supply in use alternates with Service or repairs required as a result of using non-HP supplies are not covered under HP warranty. For help press To continue printing, press .
Control panel message Description Recommended action 13.XX.YY JAM IN TRAY 2 A page is jammed in tray 2. Remove tray 2, clear the jam, and then reinstall tray 2. See Clearing jams from the input-tray areas on page 119. If the message persists after clearing all pages, contact HP Support. 13.XX.YY JAM IN TRAY X A page is jammed in the tray indicated. 1. Press to see step-by-step information. 2. Remove the tray indicated. 3.
Control panel message Description Recommended action 13.XX.YY JAM INSIDE TOP COVER A jam has occurred in the registration assembly area. 1. Press the information. 2. Open the top cover, and then remove the print cartridge. 3. Remove all media found. 4. Lift the metal flap, and then remove any media remaining. 5. Verify that the media size matches the tray settings and the dial on the tray. 6. Reinstall the print cartridge, and then close the top cover. 7. To exit, press 1.
Control panel message Description Recommended action 40 BAD SERIAL TRANSMISSION A serial data error (parity, framing, or line overrun) has occurred while the printer was receiving data. 1. alternates with To continue press 41.3 UNEXPECTED SIZE IN TRAY X alternates with Media is loaded that is longer or shorter in the feed direction than the size configured for the tray. Press to continue printing. NOTE: Data will be lost. 2. If the message persists, contact HP Support. 1. Press 2.
Control panel message Description Recommended action 52.XY ERROR A printer error has occurred. 1. Press 2. If the message persists, turn the printer off and then on. 3. If the message persists, contact HP Support. alternates with To continue turn off then on to continue. 53.10.01 ERROR UNSUPPORTED RAM The memory DIMM is not a supported DIMM. Install a supported DIMM. See Installing printer memory on page 173. 54.XX ERROR A printer command error has occurred. 55.XX.
Control panel message Description Recommended action A non-volatile storage device is full. Press to clear the message. Printing can continue, but unexpected behavior could result. 1. Press 2. For 68.0 errors, turn the printer off and then on. 3. If a 68.0 error persists, contact HP Support. 1. Press 2. If the problem persists, contact HP Support. 1. Press to view step-by-step information. 2. To clear the error, press to exit the message, and then press to continue. 3.
Control panel message Description Recommended action The duplexer is not installed correctly. Turn the printer off and then on to continue. Calibrating... The printer is calibrating. No action necessary. Canceling... The printer is in the process of canceling a job. The message appears while the job is stopped, the paper path is flushed, and any remaining incoming data on the active data channel is received and discarded. No action necessary.
Control panel message Description Recommended action DATA RECEIVED alternates with The printer received data and is waiting for a form feed. When the printer receives another file, the message disappears. If the printer is waiting for a form feed, press to continue. Ready The printer is paused. Event Log Empty SHOW EVENT LOG was selected from the control panel, and the event log is empty. No action necessary. Genuine HP supplies installed A new HP cartridge has been installed.
Control panel message Description Recommended action Press to print from another tray. See Configuring trays on page 53 for more information. Loading program X No action necessary. DO NOT POWER OFF Programs and fonts can be stored on the printer file system and are loaded into RAM when the printer is turned on. The number X specifies a sequence number indicating the current program being loaded. MANUALLY FEED Tray 1 is empty and no other tray is available.
Control panel message Description Recommended action Service or repairs that are required as a result of using non-HP supplies are not covered under HP warranty. For help press To continue printing, press PAPER PATH JAM FRONT DOOR . A page is jammed in the paper path. Open the front door and remove any jammed media. The printer has paused. Press Stop to resume printing. Performing upgrade A firmware upgrade is in process. No action necessary. Do not turn off the printer. Performing...
Control panel message Description Recommended action a message that indicates which tray the job is being printed from. Processing... from tray The printer is actively processing a job from the designated tray. No action necessary. Receiving upgrade A firmware upgrade is in progress. Do not turn the printer off until the printer returns to Ready. Request accepted please wait The printer has accepted a request to print an No action necessary.
Control panel message Description Recommended action The tray is open, but printing can continue. Close the tray. The tray is open or empty, but the current print job does not require this tray. Close or fill the tray. The tray is loaded with a media type that is different than the type for which the tray is configured. Printing can continue from other trays, but not from this one. In the PAPER HANDLING menu, configure the tray for the correct type.
Guidelines for using paper For best results, make sure the paper is of good quality, and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges. If you are unsure what type of paper you are loading (such as bond or recycled), check the label on the package of paper. For a complete list of supported media, see Supported media sizes on page 12. The following problems with paper cause print quality deviations, jamming, or even damage to the printer.
Printing special pages Special pages within the memory of the printer can help you to diagnose and learn about problems with your printer. ● Configuration page The configuration page lists many of the current settings and properties of the printer. For information about how to print the configuration page, see Using printer information pages on page 80. If you have an HP Jetdirect print server installed, a second page prints that lists all of the HP Jetdirect information.
Common causes of jams The printer is jammed.1 Cause Solution The media does not meet specifications. Use only media that meets HP specifications. See Paper specifications on page 160. A component is installed incorrectly. Verify that all print cartridges, the transfer unit, and the fuser are correctly installed. You are using media that has already passed through a printer or copier. Do not use media that has been previously printed on or copied. An input tray is loaded incorrectly.
Jam locations Use this illustration to troubleshoot jams in the printer. For instructions about clearing jams, see Clearing jams on page 119. 3 1 2 1 Print cartridge 2 Input trays 3 Output bins Jam recovery This printer automatically provides jam recovery, a feature that you can use to set whether the printer should attempt to automatically reprint jammed pages. ● AUTO instructs the printer to attempt to reprint jammed pages. ● OFF instructs the printer not to attempt to reprint jammed pages.
Clearing jams When clearing jams, be very careful not to tear the media. If a small piece of media remains in the printer, it could cause additional jams. The SHOW ME HOW control-panel menu includes a page that shows how to clear jams. See Show Me How menu on page 20. Clearing jams from the input-tray areas NOTE: To remove media from the tray 1 area, slowly pull the media out of the printer. For all other trays, complete the following procedure. 1.
Before replacing the tray, make sure the paper is flat in the tray at all four corners and below the tabs on the guides. 4. Open and close the top cover to clear the jam message. ck Lo 3. If a jam message persists, there is still media in the printer. Look for media in other locations. Clearing jams from the print-cartridge area 1. Open the top cover and remove the print cartridge. CAUTION: To prevent damage to the print cartridge, do not expose it to light for more than a few minutes.
2. Slowly pull the media out of the printer. Be careful to not tear the media. CAUTION: Avoid spilling loose toner. Use a dry, lint-free cloth, to clean any toner that might have fallen into the printer. If loose toner falls into the printer, it might cause temporary problems with print quality. Loose toner should clear from the paper path after a few pages are printed. If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. (Hot water sets toner into fabric.) 3.
Clearing jams from the output-bin areas NOTE: If media is jammed in the top output area, but most of the media is still inside the printer, it is best to remove it through the rear door. 1. Open the rear door. 2. Slightly lift up the rear door, and then, on the inside of the door, lift up on the middle portion of the black assembly to release the clips. Let the rear door drop completely open.
3. Grasp both sides of the media, and slowly pull the media out of the printer. (There might be loose toner on the media. Be careful not to spill it on yourself or into the printer.) NOTE: If media is difficult to remove, try opening the top cover and removing the print cartridge to release pressure on the media. 4. Close the rear door. (The clips automatically return to their original positions when the rear door is closed.) 5. Open and close the top cover to clear the jam message.
● The sheets might be sticking together. Try bending the stack to separate each sheet. Do not fan the stack. ● If you are printing from tray 1, try feeding fewer sheets of media at a time. ● If you are printing small sizes (such as index cards), make sure that the media is oriented correctly in the tray. ● Turn over the media stack in the tray. Also, try rotating the stack 180°. ● Try rotating media to feed through the printer from a different orientation. ● Check the media quality.
Troubleshooting print-quality problems This section helps you define print-quality problems and what to do to correct them. Often print- quality problems can be handled easily by making sure that the printer is correctly maintained, using print media that meets HP specifications, or running a cleaning page. Print-quality problems associated with media Some print-quality problems arise from the use of inappropriate media. ● Use media that meets HP specifications. See Paper specifications on page 160.
See Light print (partial page) on page 127 See Light print (entire page) on page 127 See Specks on page 128 See Specks on page 128 See Dropouts on page 128 See Gray background on page 129 See Toner smear on page 130 Aa BbCc Aa BbCc Aa BbCc Aa BbCc Aa BbCc See Dropouts on page 128 See Dropouts on page 128 See Lines on page 129 Dear Mr. Abhjerhjk, The dhjhfiuhu if teint hhkjhjnf j us a weue jd, fnk ksneh vnk kjdfkaakd ss hsjhnckkajhdhf kashfhnduujdn.
See Random image repetition on page 135 (dark) See Random image repetition on page 135 (light) NOTE: These examples depict letter-size media that has passed through the printer short-edge-first. Light print (partial page) 1. Make sure that the print cartridge is fully installed. 2. The toner level in the print cartridge might be low. Replace the print cartridge. 3. The media might not meet HP specifications (for example, the media is too moist or too rough). See Paper specifications on page 160.
Specks Specks might appear on a page after a jam has been cleared. 1. Print a few more pages to see if the problem corrects itself. 2. Clean the inside of the printer and run a cleaning page to clean the fuser. (See Cleaning the printer on page 91.) 3. Try using a different type of media. 4. Check the print cartridge for leaks. If the print cartridge is leaking, replace it. Dropouts 1. Make sure that the environmental specifications for the printer are being met.
Lines Aa BbCc Aa BbCc Aa BbCc Aa BbCc Aa BbCc 1. Print a few more pages to see if the problem corrects itself. 2. Clean the inside of the printer and run a cleaning page to clean the fuser. (See Cleaning the printer on page 91.) 3. Replace the print cartridge. Gray background ENWW 1. Do not use media that has already been run through the printer. 2. Try using a different type of media. 3. Print a few more pages to see if the problem corrects itself. 4. Turn over the stack in the tray.
Toner smear 1. Print a few more pages to see if the problem corrects itself. 2. Try using a different type of media. 3. Make sure that the environmental specifications for the printer are being met. (See Operating environment on page 159.) 4. Clean the inside of the printer and run a cleaning page to clean the fuser. (See Cleaning the printer on page 91.) 5. Replace the print cartridge. Also see Loose toner on page 130.
Repeating defects 1. Print a few more pages to see if the problem corrects itself. 2. If the distance between defects is 44 mm (1.7 in), 58 mm (2.3 in), or 94 mm (3.7 in), the print cartridge might need to be replaced. 3. Clean the inside of the printer and run a cleaning page to clean the fuser. (See Cleaning the printer on page 91.) Also see Repeating image on page 131. Repeating image Dear Mr.
Page skew 1. Print a few more pages to see if the problem corrects itself. 2. Verify that no torn pieces of media are inside the printer. 3. Make sure that media is loaded correctly and that all adjustments have been made. (See Configuring trays on page 53.) Make sure that the guides in the tray are not too tight or too loose against the media. 4. Turn over the stack in the tray. Also, try rotating the stack 180°. 5.
Wrinkles or creases 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that the environmental specifications for the printer are being met. (See Operating environment on page 159.) 3. Turn over the stack in the tray. Also, try rotating the stack 180°. 4. Make sure that media is loaded correctly and all adjustments have been made. (See Configuring trays on page 53.) 5. Make sure that the type and quality of the media you are using meet HP specifications.
Tire tracks Aa BbCc Aa BbCc Aa BbCc Aa BbCc Aa BbCc This defect typically occurs when the print cartridge has far exceeded its rated life. For example, if you are printing a very large quantity of pages with very little toner coverage. 1. Replace the print cartridge. 2. Reduce the number of pages that you print with very low toner coverage. White spots on black 1. Print a few more pages to see if the problem corrects itself. 2.
4. Open the CONFIGURE DEVICE menu at the printer control panel. Open the PRINT QUALITY submenu and change the TONER DENSITY setting. (See Print Quality submenu on page 27.) 5. Open the CONFIGURE DEVICE menu at the printer control panel. On the PRINT QUALITY submenu, open OPTIMIZE and set LINE DETAIL=ON. Blurred print 1. Make sure that the type and quality of the media you are using meet HP specifications. (See Paper specifications on page 160.) 2.
If an image that appears at the top of the page (in solid black) repeats further down the page (in a gray field), the toner might not have been completely erased from the last job. (The repeated image might be lighter or darker than the field it appears in.) ● Change the tone (darkness) of the field that the repeated image appears in. ● Change the order in which the images are printed. For example, have the lighter image at the top of the page, and the darker image farther down the page.
Troubleshooting common Windows problems Error message: "Error Writing to LPTx" in Windows 9x. Cause Solution Media is not loaded. Make sure that paper or other print media is loaded in the trays. The cable is defective or loose. Make sure that the cables are connected correctly, the printer is on, and the Ready light is on. The printer is plugged into a power strip and is not receiving enough power. Unplug the power cord from the power strip and plug it into another electrical outlet.
Troubleshooting common Macintosh problems In addition to the problems that are listed in Solving general printing problems on page 99, this section lists problems that can occur when using a Mac computer. NOTE: Setup for USB printing is performed through the Desktop Printer Utility. The printer will not appear in the Chooser. The printer driver is not listed in Print Center. Cause Solution The printer software might not have been installed or was installed incorrectly.
The printer driver does not automatically set up your selected printer in Print Center. Cause Solution .lproj, where “” represents the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions. The printer might not be ready. Make sure that the cables are connected correctly, the printer is on, and the ready light is on. The interface cable might be defective or of poor quality. Replace the interface cable.
When connected with a USB cable, the printer does not appear in the Macintosh Print Center after the driver is selected. Cause Solution Hardware troubleshooting ● Check that the printer is turned on. ● Verify that the USB cable is connected correctly. ● Check that you are using the appropriate high-speed USB cable. ● Ensure that you do not have too many USB devices drawing power from the chain.
Troubleshooting common PostScript problems The following situations are specific to the PostScript (PS) language and might occur when several printer languages are being used. Check the control-panel display for messages that might help resolve problems. NOTE: To receive a printed or screen message when PS errors occur, open the Print Options dialog box and click the selection next to the PS Errors section that you want.
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A Supplies and accessories This section provides information about ordering parts, supplies, and accessories. Use only parts and accessories that are specifically designed for this printer.
Order parts, accessories, and supplies Several methods are available for ordering parts, supplies, and accessories. Order directly from HP You can obtain the following items directly from HP: ● Replacement parts: To order replacement parts in the U.S., go to www.hp.com/go/hpparts. Outside the United States, order parts by contacting your local authorized HP service center. ● Supplies and accessories: To order supplies in the U.S., go to www.hp.com/go/ljsupplies. To order supplies worldwide, go to www.
Part numbers The following list of accessories was current at the time of printing. Ordering information and availability of the accessories might change during the life of the printer. Print cartridge Item Description Part number HP LaserJet print cartridge 12,000-page cartridge Q7516A Item Description Part number 100-pin 133 MHz DDR DIMM 32 MB Q7713A Boosts the ability of the printer to handle large or complex print jobs.
Item Description Part number HP LaserJet tough paper Letter (8.5 x 11 in), 50 sheets to a carton Q1298A/North America For use with HP LaserJet printers. This satin-finish paper is waterproof and tearproof, yet doesn't compromise on print quality or performance. Use it for signs, maps, menus, and other business applications. A4 (210 x 297 mm), 50 sheets to a carton Q1298B/Asia-Pacific countries/regions and Europe HP Premium Choice LaserJet paper Letter (8.
Item Description Part number Legal (8.5 x 14 in), 500 sheets/ream, 10ream carton HP Office paper For use with all office equipment-laser and inkjet printers, copiers, and fax machines. This is good for high-volume printing. Letter (8.5 x 11 in), 500 sheets/ream, 10ream carton HPC8511/North America and Mexico Letter (8.5 x 11 in), 3-hole, 500 sheets/ ream, 10-ream carton HPC3HP/North America Legal (8.5 x 14 in), 500 sheets/ream, 10Specifications: 84 bright, 20 lb (75 g/m2).
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B Service and support Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet 5200L printer One-year limited warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
Customer Self Repair Warranty Service HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If, during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory.
End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User License Agreement (“EULA”) is a contract between (a) you (either an individual or the entity you represent) and (b) Hewlett-Packard Company (“HP”) that governs your use of the software product (“Software”). This EULA does not apply if there is a separate license agreement between you and HP or its suppliers for the Software, including a license agreement in online documentation.
Software will agree to this EULA. Upon transfer of the HP Software, your license is automatically terminated. b. Restrictions. You may not rent, lease or lend the HP Software or Use the HP Software for commercial timesharing or bureau use. You may not sublicense, assign or otherwise transfer the HP Software except as expressly provided in this EULA. 5. PROPRIETARY RIGHTS.
Customer support Get telephone support, free during your warranty period, for your country/region Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/. Have the product name, serial number, date of purchase, and problem description ready. Get 24-hour Internet support www.hp.com/support/lj5200l Get support for products used with a Macintosh computer www.hp.com/go/macosx Download software utilities, drivers, and electronic information www.hp.
HP maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services may vary by area. Check with your local HP dealer to determine the services available to you. On-site service agreements To provide you with the level of support best suited to your needs, HP has on-site service agreements with a selection of response times.
Extended warranty HP SupportPack provides coverage for the HP hardware product and all HP-supplied internal components. The hardware maintenance covers a 1- to 3-year period from date of the HP product purchase. The customer must purchase HP SupportPack within the stated factory warranty. For more information, contact the HP Customer Care Service and Support group.
C ENWW Specifications ● Physical specifications ● Electrical specifications ● Acoustic emissions ● Operating environment ● Paper specifications 157
Physical specifications Table C-1 Printer dimensions 1 Printer model Height Depth Width Weight1 HP LaserJet 5200L 275 mm (10.8 in) 535 mm (21 in) 490 mm (19.3 in) 20.2 kg (44.5 lb) Without print cartridge Table C-2 Printer dimensions with all doors and trays fully opened Printer model Height Depth Width HP LaserJet 5200L 275 mm (10.8 in) 980 mm (38.6 in) 490 mm (19.3 in) Electrical specifications WARNING! Power requirements are based on the country/region where the printer is sold.
Table C-5 Sound power and pressure level, (continued) Ready LpAm=31 dB (A) 1 Values subject to change. See www.hp.com/support/lj5200l for current information. 2 Configuration tested: base printer with A4 paper size. 3 Print speed is 25 ppm. Operating environment Table C-6 Necessary conditions Environmental condition ENWW Printing Storage/standby Temperature (printer and print cartridge) 15° to 32.
Paper specifications For complete paper specifications for all HP LaserJet printers, see the HP LaserJet printer family print media guide (available at http://www.hp.com/support/ljpaperguide). Category Specifications Acid content 5.5 pH to 8.0 pH Caliper 0.094 to 0.18 mm (3.0 to 7.0 mils) Curl in ream Flat within 5 mm (0.02 in) Cut edge conditions Cut with sharp blades with no visible fray.
1 2 1 Acceptable envelope construction 2 Unacceptable envelope construction Envelopes with adhesive strips or flaps Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the heat and pressure in the printer. The extra flaps and strips might cause wrinkling, creasing, or even jams and might even damage the fuser. Envelope margins The following gives typical address margins for a commercial #10 or DL envelope.
Label construction When selecting labels, consider the quality of each component: ● Adhesives: The adhesive material should be stable at 200°C (392°F), which is the printer fusing temperature. ● Arrangement: Only use labels with no exposed backing between them. Labels can peel off sheets with spaces between the labels, causing serious jams. ● Curl: Prior to printing, labels must lie flat with no more than 13 mm (0.5 in) of curl in any direction.
D Regulatory information This section contains the following regulatory information: ENWW ● FCC regulations ● Environmental product stewardship program ● Declaration of conformity ● Safety statements 163
FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O3). Power consumption Power usage drops significantly while in Sleep mode, which saves natural resources and saves money without affecting the high performance of this product.
Use the label to return empty, original HP LaserJet print cartridges only. Please do not use this label for non-HP cartridges, refilled or remanufactured cartridges, or warranty returns. Printing supplies or other objects inadvertently sent to the HP Planet Partners program cannot be returned. More than 10 million HP LaserJet print cartridges were recycled globally in 2004 through the HP Planet Partners supplies recycling program.
For recycling information, you can go to www.hp.com/recycle, or contact your local authorities or the Electronics Industries Alliance: www.eiae.org. Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste.
Declaration of conformity Declaration of conformity Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company 11311 Chinden Boulevard, Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP LaserJet 5200 series Regulatory Model Number2): BOISB-0502-00 Including: Q7548A Optional 500-Sheet Input Tray and Q7549A Optional Duplexing Accessory Product Options: ALL Print Cartridges: Q7516A conforms to the follo
Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet 5200L, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti. VAROITUS ! Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.
E Working with memory This section explains the memory features of the printer and provides steps for expansion.
Overview One dual inline memory module (DIMM) slot is available for upgrading the printer with more printer memory—DIMMs are available in 32, 48, 64, and 128 MB. For ordering information, see Order parts, accessories, and supplies on page 144. NOTE: Single inline memory modules (SIMMs) used in previous HP LaserJet printers are not compatible with the printer. To find out how much memory is installed in the printer, print a configuration page. See Using printer information pages on page 80.
Installing printer memory You might want to add more printer memory to the printer if you often print complex graphics, print PostScript (PS) documents, or use many downloaded fonts. Added memory also gives you more flexibility in supporting job-storage features, such as quick copying. To install printer memory CAUTION: Static electricity can damage DIMMs.
3. Remove the right side panel by sliding it towards the rear of the printer until the side slides from the printer. 4. Open the access door by pulling on the metal tab. 5. Remove the DIMM from the antistatic package. CAUTION: To reduce the possibility of damage caused by static electricity, always wear an electrostatic discharge (ESD) wrist strap or touch the surface of the antistatic package before handling DIMMs.
6. Hold the DIMM by the edges, and align the notches on the DIMM with the DIMM slot. (Check that the locks on each side of the DIMM slot are open.) 7. Press the DIMM straight into the slot, and press firmly. Make sure the locks on each side of the DIMM snap into place. NOTE: To remove a DIMM, first release the locks. 8. ENWW Close the access door, and press firmly until it snaps into place.
9. To replace the right side panel, line up the alignment arrows and slide the panel toward the front of the printer until it latches into place. 10. Reconnect the interface cable(s) and the power cord. 11. Turn the printer on.
Checking DIMM installation After installing the DIMM, make sure that the installation was successful. To verify that the DIMM is installed correctly 1. Turn the printer on. Check that the Ready light is illuminated after the printer has gone through the startup sequence. If an error message appears, the DIMM might have been incorrectly installed. See Control-panel messages on page 103. 2. Print a configuration page (see Using printer information pages on page 80). 3.
Saving resources (permanent resources) Utilities or jobs that you download to the printer sometimes include resources (for example, fonts, macros, or patterns). Resources that are internally marked as permanent remain in the printer memory until you turn the printer power off. Use the following guidelines if you use the page description language (PDL) ability to mark resources as permanent. For technical details, see an appropriate PDL reference for PCL or PS.
Enabling memory for Windows ENWW 1. On the Start menu, point to Settings, and click Printers or Printers and Faxes. 2. Select this printer and select Properties. 3. On the Configure tab, click More. 4. In the Total Memory field, type or select the total amount of memory that is now installed. 5. Click OK. 6. Go to Checking DIMM installation on page 177.
180 Appendix E Working with memory ENWW
F Printer commands Most programs do not require you to specify printer commands. See your computer and software documentation to find the method for specifying printer commands, if needed. PCL 6 and PCL 5e PCL 6 and PCL 5e printer commands tell the printer which tasks to perform or which fonts to use. This section provides a quick reference for users who are already familiar with PCL 6 and PCL 5e command structure. HP-GL/2 The printer can print vector graphics by using the HP-GL/2 graphics language.
Understanding PCL 6 and PCL 5e printer command syntax Before using printer commands, compare these characters: Lowercase l: l Uppercase O: O Number one: 1 Number 0: 0 Many printer commands use the lowercase letter l (l) and the number one (1), or the uppercase letter O (O) and the number zero (0). These characters might not appear on your screen as shown here. You must use the exact character and case specified for PCL 6 or PCL 5e printer commands.
Ec&l3a1o8D Using escape characters Printer commands always begin with the escape character (Ec). The following table shows how the escape character can be inserted in various MS-DOS programs.
NOTE: Fonts are either "fixed" or "proportional" in spacing. The printer contains both fixed fonts (Courier, Letter Gothic, and Lineprinter) and proportional fonts (CG Times, Arial, Times New Roman, and others). Fixed-spaced fonts are generally used in programs such as spreadsheets and databases, where it is important for columns to line up vertically. Proportional-spaced fonts are generally used in text and word-processing programs.
Table F-2 Page-control commands (continued) Function Command Options (#) 90 = DL ISO envelope 91 = C5 ISO envelope 100 = B5 ISO envelope/B5 ISO 101 = Custom Paper type Ec&n# 5WdBond = Bond 6WdPlain = Plain 6WdColor = Color 7WdLabels = Labels 9WdRecycled = Recycled 11WdLetterhead = Letterhead 10WdCardstock = Cardstock 11WdPrepunched = Prepunched 11WdPreprinted = Preprinted 13WdTransparency = Transparency #WdCustompapertype = Custom1 Orientation Ec&l#O 0 = Portrait 1 = Landscape 2 = Reverse portrait 3
Table F-3 Cursor Positioning Function Command Options (#) Vertical position (rows) Ec&a#R # = Row number Vertical position (dots) Ec*p#Y # = Dot number (300 dots = 1 in) Vertical position (decipoints) Ec&a#V # = Decipoint number (720 decipoints = 1 in) Horizontal position (columns) Ec&a#C # = Column number Horizontal position (dots) Ec*p#X # = Dot number (300 dots = 1 in) Horizontal position (decipoints) Ec&a#H # = Decipoint number (720 decipoints = 1 in) Function Command Options (#)
Table F-6 Font selection (continued) Function Command Options (#) 5T = Windows 3.1 Latin 5 (commonly used in Turkey) 579L = Wingdings Font Primary spacing Ec(s#P 0 = Fixed 1 = Proportional Primary pitch Ec(s#H # = Characters/inch Set pitch mode1 Ec&k#S 0 = 10 4 = 12 (elite) 2 = 16.5 - 16.7 (compressed) Primary height Ec(s#V # = Points Primary style Ec(s#S 0 = Upright (solid) 1 = Italic 4 = Condensed 5 = Condensed italic Primary stroke wt.
188 Appendix F Printer commands ENWW
Glossary bidirectional communication Two-way data transmission. bin A receptacle for holding printed pages. calibration chooser The process in which the printer makes internal adjustments to produce the best print quality. A Macintosh accessory that you use to select a device. control panel The area on the printer that contains buttons and a display screen. Use the control panel to set printer settings and to get information about the printer status.
pixel Abbreviation for “picture element,” the smallest unit of area in an image displayed on a screen. PJL Abbreviation for “printer job language.” PostScript A trademarked page-description language. PPD Abbreviation for “PostScript printer description.” printer driver A software program that a computer uses to gain access to printer features. RAM Abbreviation for “random access memory,” a type of computer memory that stores data that can change. raster image render ROM An image composed of dots.
Index Symbols/Numerics 250–sheet tray. See tray 2 A A4 paper settings 25, 26 access denied 108 accessibility features 4 accessories ordering 144 part numbers 145 acoustic specifications 158 adhesive labels.
System Setup menu 29 troubleshooting 95 copies, default number of 25 counterfeit supplies 87 Courier font settings 25 cover pages 72, 74, 76 covers 74 creased paper, troubleshooting 133 crooked pages 132 curled paper, troubleshooting 132 custom-size paper driver settings 72 printing on 63 settings 23 tray settings 25 tray specifications 12 customer support Linux 140 online 154 repacking printer 155 D darkness, setting 29 data transmission settings 33 date, setting 29, 108 DC controller errors 107 declaratio
H heavy paper fuser modes 27 printing on 66 held jobs deleting 77 printing 77 Retrieve Job control panel menu 21 settings 29 help, Show Me How menu 20 HP Customer Care 154 HP Driver Preconfiguration 8 HP Easy Printer Care software 11, 81 HP fraud hotline 87 HP LaserJet Tough paper 67 HP media, ordering 145 HP Printer Utility, Macintosh 9, 83 HP SupportPack 156 HP-GL/2 commands 181 HP-UX software 10 humidity specifications 159 troubleshooting 125 I I/O menu 33 Illegal Operation errors 137 image defects, trou
PCL commands 185 settings 27 material restrictions 166 Material Safety Data Sheet (MSDS) 167 media A4 settings 25, 26 colored paper 66 curl, troubleshooting 99 curled 132 custom-size 25, 63, 72 default size, setting 25 document size, selecting 72 duplexing, sizes supported 69 first page 72, 74, 76 glossy paper 66 heavy paper 66 HP LaserJet Tough paper 67 HP, ordering 145 loading tray 1 53 loading tray 2 55 pages per sheet 73, 74 PCL commands 184 preprinted 58 prepunched 58 PS settings 37 recycled paper 67 r
PS settings 37 recycled 67 rotated, printing on 62 selecting 50 Show Me How menu 20 sizes supported 12 skewed 132 specifications 12, 160 storing 68 tray selection 29, 36, 48 tray settings 23 troubleshooting 115, 125 troubleshooting trays 99 unexpected size or type errors 106 usage page 22 vellum, printing on 66 wrinkled 133 Paper Handling menu 23 paper path test 35 parallel buffer overflow errors 105 parallel cable length, maximum 44 part numbers 145 parallel communications, settings 33 parallel port connec
Printing menu 25 printing stopped 97, 112 printing system software 7 priority, settings 48 processor speed 4 PS Defer Media setting 37 PS Emulation drivers 7 PS error pages settings 26 troubleshooting 96 PS font list, printing 22 PS, setting as printer language 30 punched paper fuser modes 27 printing on 58 Q quality.
non-HP 86, 103, 111 ordering 144 recycling 165 replacement intervals 86 replacing print cartridges 88 status page, printing 22, 80 supplies status control panel messages 17 support Linux 140 online 154 repacking printer 155 SupportPack, HP 156 symbol sets 26 syntax, PCL commands 182 System Setup menu 29 T technical support Linux 140 online 154 repacking printer 155 temperature specifications 159 tests 35 text, troubleshooting blurred 135 garbled 100 misformed characters 131 three-hole punched paper fuser mo
smeared toner 130 specks 128 speed 94 text 100 text quality 131, 135 tire tracks 134 tray selection 98 trays 99 white spots 134 Windows error messages 137 wrinkled paper 133 two-sided printing layout options 69 loading paper 69, 75 manual 70 paper sizes supported 69 Show Me How menu 20 usage page 22 type mismatch message 114 U unexpected size or type errors 106 uninstalling Macintosh software 10 UNIX carriage return settings 26 model scripts 8 Update Now feature, drivers 8 upgrading memory 172 usage page 22
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