HP LaserJet 9000, 9000n, and 9000dn printers Introduce Use of this electronic document indicates that you accept the Copyright and License terms. Copyright 2001 Hewlett-Packard Company. For more information on use, maintenance, and troubleshooting for this product, go to www.hp.com/cposupport/ and see the manual titled Use.
Copyright and License Copyright Hewlett-Packard Company 2002 All Rights Reserved. Except as allowed by copyright laws or herein, reproduction, adaptation, or translation without prior written permission is prohibited.
HP Customer Care Thank you for your purchase. In addition to this Introduce guide, information about Hewlett-Packard 9000 Series printers can be obtained in the Use guide at www.hp.com/cposupport/. Along with your product, you receive a variety of support services from HP and our support partners. These services are designed to give you the results you need, quickly, and professionally.
Obtaining software utilities and electronic information For U.S. and Canada Phone: (1) (661) 257-5565 Fax: (1) (661) 257-6995 Mail: HP Distribution P.O. Box 907 Santa Clarita, CA 91380-9007 U.S.A. For Asia-Pacific Countries/Regions Contact Mentor Media at (65) 740-4477 (Hong Kong SAR, Indonesia, Philippines, Malaysia, or For Korea, call (82) (2) 3270-0700. For Australia, New Zealand, and India For Australia, call (03) 8877-8000. For New Zealand, call (64) (9) 356-6640.
HP direct ordering for accessories or supplies For the U.S., call (1) (800) 752-0900. For Canada, call (1) (800) 387-3867. HP Support Assistant compact disc This support tool offers a comprehensive online information system designed to provide technical and product information on HP products. To subscribe to this quarterly service in the U.S. or Canada, call (1) (800) 457-1762. In Hong Kong SAR, Indonesia, Malaysia, or Singapore, call Fulfill Plus at (65) 740-4477.
Customer support options worldwide Customer support and product repair assistance for the U.S. and Canada l For the U.S., call (1) (208) 323-2551 Monday through Friday from 6 A . M . to 10 P. M . and Saturday 9 A . M . to 4 P. M ., Mountain time. l For Canada, call (1) (905) 206-4663 or (1) (800) 387-3867 Monday through Friday from 8 A . M . to 8 P. M ., Mountain time. Support is free of charge during the warranty period. However, your standard long-distance phone charges still apply.
European customer support center language and in-country/region options available The support centers for most countries/regions are open Monday through Friday 8:30 to 18:00 CET. HP provides a free telephone support service during the warranty period. By calling a telephone number listed below, you will be connected to a responsive team waiting to help you. If you require support after your warranty has expired, you can receive support for a fee through the same telephone number.
Worldwide support centers Hours of operation vary by country/region.
Contents 1 Printer information Printer features and benefits . . . . . . . . . Parts or accessories . . . . . . . . . . . . Control panel layout . . . . . . . . . . . . . . . Using the embedded Web server . . . . . External view of printer and accessories Understanding printer messages . . . . . . Printing information pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4 Printer maintenance Print cartridge information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Printer maintenance kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Cleaning the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 A Specifications Paper specifications . . . . . . . . . . . . . . . . Supported sizes of paper for input and Supported types of paper . . . . . . . . . . Labels . . . . . . . . . . . . . . . . . . . . . . .
1 Printer information 1 Printer information Printer features and benefits This section lists the major printer features.
1 Printer information Memory l 64 megabytes (MB) (9000, 9000n, 9000dn) of random access memory (RAM), expandable to 256 MB using industry standard 100-pin dual in-line memory modules (DIMMs) l MEt which automatically compresses data to use RAM more efficiently Language and fonts l HP Printer Command Language (PCL driver) 6 l HP PCL driver 5e for compatibility l Printer Job Language l Printer Management Language l 80 scalable TrueType typefaces l PostScript Level 3 emulation standard Consum
1 Printer information 13 Parts or accessories Type of item Item Description or use Order number Paper handling Tray 1 (100-sheet multipurpose tray) Automatically feeds special media such as envelopes and labels. C8568A Tray 4 (2,000-sheet feeder) An optional tray that fits under the printer for increased input capacity. C8531A Duplex printing accessory (duplexer) Allows automatic printing on both sides of paper. C8532A 3,000-sheet stacker One 3,000-sheet stacking device.
1 Printer information 14 Type of item Item Description or use Memory, fonts, and mass storage SDRAM DIMMs (100-pin) Improves the ability of the printer to handle large and stored jobs (maximum 192 MB with HP brand DIMMs). 16 MB 32 MB 64 MB 128 MB Flash DIMM (100-pin) Cable and interface accessories Maintenance kit C7843A C7845A C7846A C9121A Permanent storage for fonts and forms. 16 MB C9147AA Font DIMM (100-pin) 8 MB Asian ROM.
1 Printer information 15 Control panel layout The control panel includes three light emitting diode (LED) indicator lights, four navigation keys, dedicated help, two job-specific buttons, a numeric key pad, and a graphical display (capable of displaying up to four lines of text).
1 Printer information Key 16 Function Backs up one step from a selection or a 10-key entry. (B ACK A RROW ) Navigates to the previous item in the list. (U P A RROW ) l Saves the selected value for that item. An asterisk (*) appears next to the selection, indicating that it is the new default. Default settings remain when the printer is switched off or reset (unless you reset all factory defaults from the Resets menu). l Prints one of the printer information pages from the control panel.
1 Printer information 17 Using the embedded Web server The HP LaserJet 9000 Series comes equipped with an embedded Web server.
1 Printer information 18 External view of printer and accessories Face-up bin Front door Standard output bin (Face-down bin) Optional Tray 1 Optional 3,000-sheet stapler/stacker Duplexer (inside the printer) Left door (behind output accessory) Tray 2 Tray 3 Optional Tray 4 External view of printer and accessories Right door Vertical transfer door
1 Printer information 19 Understanding printer messages Printer messages appear on the printer control panel display to relay the normal status of the printer (such as Processing Job), or an error condition (such as Close Front Door) that needs attention. This printer features an online help system that provides instructions for resolving most printer errors. Certain control-panel error messages alternate with instructions on gaining access to the online help system.
1 Printer information 20 Printing information pages From the printer control panel, you can print these pages, which contain information about the printer configuration: l Menu map l Configuration page l Supplies Status page l Usage page l File Directory page l PCL Driver or PS Driver font list To print an information page Note 1 Press . 2 Use or to scroll to Information and press 3 Use or to scroll to the information page you want and press .
2 Printing tasks 2 21 Printing tasks Loading input trays This section contains information for loading standard- and custom-size media into optional Tray 1, Tray 2, Tray 3, and optional Tray 4. CAUTION To avoid a jam, never add or remove paper from optional Tray 1 or open Tray 2, Tray 3, or optional Tray 4 while printing from that tray. To avoid damaging the printer, print labels and envelopes only from optional Tray 1. Send labels and envelopes to the face-up bin.
2 Printing tasks 22 Loading optional Tray 1 Optional Tray 1, which holds up to 100 sheets, is available for the printer. For paper specifications, see “Paper specifications” on page 47. To load optional Tray 1 1 Open optional Tray 1. 2 Load (orient) paper according to size. 1 CAUTION To avoid jams, print sheets of labels one at a time. 3 Slide the paper width guides to the appropriate size marked on the tray. 2 Note If printing on A-3 size paper, also pull out the tray extension until it stops.
2 Printing tasks 23 Loading trays 2 and 3 The 500-sheet input trays (trays 2 and 3) come with the printer. For paper specifications, see “Paper specifications” on page 47. To load trays 2 and 3 CAUTION To avoid a jam, never add or remove paper from a tray while printing from that tray. 1 Open the tray until it stops. 2 Load (orient) paper according to size. 3 Adjust the left (Y) paper guide by pressing the tab on the guide and sliding the guide to the edge of the stack.
2 Printing tasks 4 24 Adjust the front (X) paper guide by pressing the tab on the guide and sliding the guide to the edge of the stack. 5 Set the paper lever to Standard if both guides are set to the same Standard marking, such as letter or A4. Otherwise, set the lever to Custom. 6 Close the tray. 7 If standard-size media is loaded, the control panel display will show the dimensions.
2 Printing tasks 25 Loading optional Tray 4 Optional Tray 4, which holds up to 2,000 sheets, is available for the printer. The tray fits under the printer and acts as a base. For paper specifications, see “Paper specifications” on page 47. To load optional Tray 4 CAUTION To avoid a jam, never add or remove paper while printing from that tray. 1 Open the optional tray until it stops. 2 Load (orient) paper according to size. Start with a small sample.
2 Printing tasks 4 26 Adjust the front (X) paper guide by pressing the tab on the guide and sliding the guide to the edge of the stack. 5 Set the paper lever to Standard if both guides are set to the same Standard marking, such as Letter or A4. Otherwise, set the lever to Custom. 6 Load additional paper to fill the tray. 7 Press down on all four corners of the paper stack to ensure the paper rests flat in the tray, without bending.
2 Printing tasks 27 Setting the paper size for a tray Use these guidelines to set the paper size for a tray. l When you load any size print media in optional Tray 1, you must use the control panel to configure the printer to recognize the size loaded. l When you load standard size paper (such as A4 or letter) in Tray 2, Tray 3, or optional Tray 4, the printer automatically detects the size loaded and displays the size on the control panel. You do not need to set the size manually.
2 Printing tasks 28 To set a custom size for trays 2, 3, and 4 1 Make sure the switch inside the tray you want to configure is in the Custom position. 2 Press 3 Use or to scroll to Paper Handling and press 4 Use or to scroll to Tray X Size, where X is the number of the tray you just closed, and press 5 Use or to scroll to Custom and press 6 Use or to select the unit of measure (Millimeters or Inches) and press Millimeters because the marks on the tray guides are in millimeters.
2 Printing tasks 29 Using the optional stapler The optional 3,000-sheet stapler/stacker can staple documents consisting of a minimum of two pages, and a maximum of 50 pages (20 lb paper) or equivalent 5.5 mm (.22 inches). The pages must be 64 to 199 g/m 2 (17 to 53 lb) of all sizes supported by the engine. Keep in mind these additional points: l The stapler bin can hold up to 3,000 sheets. l Heavier media may have a stapling limit of less than 50 pages.
2 Printing tasks 30 Loading staples Load staples using this procedure. To load staples 1 Move the stapler away from the printer. 2 Open the stapler unit door. 3 On the empty staple cartridge, squeeze the tabs together and pull the empty cartridge out.
2 Printing tasks 31 4 Insert the new staple cartridge so that it snaps into place. 5 Close the stapler unit door and attach the stapler/stacker to the printer.
2 Printing tasks 32 Printing both sides of paper (duplexing) The printer can automatically print on both sides of paper when an optional duplex printing accessory (duplexer) is installed and configured. See the documentation included with the duplexer for installation instructions. Never try to print on both sides of labels, envelopes, or paper heavier than 199 g/m 2 (53 lb). Damage to the printer or a jam can result.
2 Printing tasks 33 Layout options for printing both sides of paper The four print layout options are shown below. Select the binding and orientation options for this printer from the Print dialog box, if possible. The terminology in the Print dialog box for the binding edge may be different than the terms listed here. If you cannot set these options from the Print dialog box, set them from the control panel.
2 Printing tasks 34 Printing right-to-left 1. Long-edge portrait (default) 3. Short-edge portrait 2. Long-edge landscape 4.
2 Printing tasks 35 Printing from the software This section provides the basic instructions for printing using special features such as duplexing and stapling. PRINTING ON BOTH SIDES Click on FILE, PRINT, PROPERTIES. PCL: Click on FINISHING TAB. Select PRINT ON BOTH SIDES. PS: Click on ADVANCED TAB. Select PAPER/OUTPUT, PRINT ON BOTH SIDES. PRINTING BOOKLETS Click on FILE, PRINT, PROPERTIES. PCL: Click on FINISHING TAB. Select PRINT ON BOTH SIDES, BOOKLET PRINTING TYPE from the drop-down menu.
2 Printing tasks 36 PRINTING WATERMARKS Click on FILE, PRINT, PROPERTIES. PCL: Click on EFFECTS TAB. Select a predefined Watermark from the dropdown menu or Click EDIT to make changes, delete or create a new Watermark. PS: Click on ADVANCED TAB, DOCUMENT OPTIONS, PRINTER FEATURES, WATERMARK. Click on ‘CHANGE WATERMARK SETTINGS’ SPECIFY WATERMARK, repeat for Font, Size, Angle, Style and Print Watermark. SELECTING PAPER- SIZE, SOURCE, OR TYPE Click on FILE, PRINT, PROPERTIES. PCL: Click on PAPER TAB.
2 Printing tasks 37 RELEASING PRIVATE PRINT JOBS, QUICK COPY, PROOF AND HOLD, AND STORED JOBS AT THE PRINTER PRIVATE PRINT JOBS 1 Press to enter menus. 2 Use and to scroll to RETRIEVE JOB and press . 3 Use and to scroll to the username of the job to print and press 4 Use and to scroll to the jobname of the job to print and press 5 Use and to scroll to PRINT and press . . . 6 If a lock symbol appears to the right of PRINT, the job is PIN Protected.
3 Advanced printing tasks 3 Advanced printing tasks Using job retention There are four, special job-retention features available for this printer. All four are available only when a hard disk is installed. Private jobs and proof and hold jobs are available in RAM. l Private jobs. When you send a private job to the printer, the job does not print until you enter a PIN at the printer. l Stored jobs.
3 Advanced printing tasks 39 Setting front-to-back registration The front-to-back registration feature allows the front and back image to be calibrated. Image placement varies slightly for each input tray. The alignment procedure must be performed for each tray. To set the front-to-back value 1 Press to enter the menus.
3 Advanced printing tasks 40 Setting edge-to-edge registration The edge to edge registration feature allows the ability to print within approximately two millimeters of all edges of the page. An internal-tray calibration page allows the administrator to calibrate each tray. To set the edge-to-edge shift value 1 Press to enter the menus. 2 Use and to scroll to CONFIGURE DEVICE and press . 3 Use and to scroll to PRINT QUALITY and press .
4 Printer maintenance 4 Printer maintenance Print cartridge information This section contains information about print cartridges. Print cartridge authentication The printer will let you know that a cartridge is not a genuine HP print cartridge when you insert it in the printer. If you insert a used HP cartridge from another HP printer, the printer can take as many as 20 printed pages to receive the message authenticating that the cartridge is a genuine HP part.
4 Printer maintenance Print cartridge life expectancy When a Cartridge Out message appears on the control panel display due to the depletion of toner, the default setting allows the printer to continue printing until you replace the print cartridge, or until the printer receives an "end of drum life" message. When a Cartridge Out message appears due to the end of the drum life, the printer stops, and you cannot override the message or continue printing until you replace the drum.
4 Printer maintenance Printer maintenance kit Note The Printer Maintenance Kit is a consumable and is not covered under warranty. To ensure optimum print quality, the printer will prompt you to perform printer maintenance every 350,000 pages. When the PERFORM PRINTER MAINTENANCE message appears on the control panel, you will need to purchase a printer maintenance kit and install the new parts. After a new maintenance kit is installed, the control panel displays NEW MAINTENANCE KIT and NO is highlighted.
4 Printer maintenance Cleaning the printer To maintain print quality, clean the printer thoroughly: l every time you change the print cartridge. l whenever print-quality problems occur. Clean the outside of the printer with a lightly water-dampened cloth. Clean the inside with only a dry, lint-free cloth. Observe all warnings and cautions with the cleaning tasks on the following page. WARNING! Avoid touching the fusing area when cleaning the printer. It can be HOT.
4 Printer maintenance 45 To clean the printer 1 2 Before you begin these steps, turn the printer off and disconnect all cables. 1 Open the front cover of the printer and remove the print cartridge. CAUTION To prevent damage to the print cartridge, use two hands when removing it from the printer. 2 Note If toner gets on your clothes, wipe it off with a dry cloth, and wash your clothes in cold water. Hot water sets toner into fabric.
4 Printer maintenance 5 Turn the green lever back to the locked position. 6 Close the front cover, reconnect all cables, and turn the printer on.
A Specifications A 47 Specifications Paper specifications HP LaserJet printers produce excellent print quality. This printer accepts a variety of media, such as cut-sheet paper (including recycled paper), envelopes, labels, transparencies, and custom-size paper. Properties such as weight, grain, and moisture content are important factors affecting printer performance and output quality. The printer can use a variety of paper and other print media in accordance with the guidelines in this manual.
A Specifications 48 Supported sizes of paper for input and output Note For more information on an optional HP output device, see the user guide that came with the product. Tray or Bin Capacity Paper Optional Tray1 Up to 100 sheets l Standard sizes: Letter, Legal, Executive, ISO A3, ISO A4, ISO A5, 11 by 17, JIS B5, JIS B4, JPostD, 8K, 16K l Custom sizes: Minimum: 98 by 191 mm (3.9 by 7.5 inches) Maximum: 312 by 470 mm (12.28 by 18.
A Specifications 49 Tray or Bin Capacity Paper Optional Tray 4 Up to 2,000 sheets l Standard sizes: Letter, Legal, Executive, ISO A3, ISO A4, 11 by 17, JIS B4, JIS B5 l Custom sizes: Minimum: 182 by 210 mm (7.17 by 8.27 inches) Maximum: 297 by 432 mm (12.28 by 18.
A Specifications 50 Tray or Bin Capacity Paper Optional 3,000-sheet stacker Up to 3,000 sheets of Letter or A4 l Up to 1,500 sheets of Ledger or A3 Optional 3,000-sheet stapler/stacker Paper specifications Up to 3,000 sheets stacked (up to 50 sheets stapled) Standard sizes for face-down bin: Letter, Legal, Executive, ISO A3, ISO A4, ISO A5, 11 by 17, JIS B5, JIS B4, 8K, 16K Standard sizes for face-up bin: Letter, Legal, Executive, ISO A3, ISO A4, ISO A5, 11 by 17, JIS B5, JIS B4, JPostD, Monarc
A Specifications 51 Supported types of paper The printer allows the selection of the following types of paper and media using the control panel.
A Specifications Guidelines for using paper For best results, use conventional 75 g/m 2 (20 lb) paper. Make sure the paper is of good quality, and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges. If you are unsure what type of paper you are loading (such as bond or recycled), check the label on the package of paper. Some paper causes print quality problems, jamming, or damage to the printer.
A Specifications 53 Resolving issues with paper and other print media Use this section to resolve common problems with paper and other print media. Symptom Problem Solution Poor print quality or toner adhesion, problems with feeding Too moist, too rough, too smooth, or embossed; faulty paper lot Try another kind of paper, between 100 to 250 Sheffield, 4 to 6 percent moisture content. Dropouts, jamming, curl Stored improperly Store paper flat in its moisture-proof wrapping.
A Specifications 54 Labels To avoid damaging the printer, use only labels recommended for use in monochrome laser printers. Never print on the same sheet of labels more than once. CAUTION Do not print on both sides of labels, transparencies, envelopes, custom paper, or paper heavier than 216 g/m 2 (58 lb bond). Damage to the printer and jams might result.
A Specifications 55 Envelopes Note To print envelopes, use optional Tray 1 and print them either to the face-down bin or to the face-up bin. Envelope construction Envelope construction is critical. Envelope fold lines can vary considerably, not only between manufacturers, but also within a box from the same manufacturer. Successful printing on envelopes depends upon the quality of the envelopes.
A Specifications 56 Card stock and heavy paper For optimum printer performance, do not use paper heavier than 216 g/m 2 (58 lb bond) in optional Tray 1 or 199 g/m 2 (53 lb) in other trays. Paper that is too heavy might cause misfeeds, stacking problems, jams, poor toner fusing, poor print quality, or excessive mechanical wear. Card stock construction l Smoothness: 135 to 216 g/m 2 (36 to 58 lb bond) card stock should have a smoothness rating of 100 to 180 Sheffield.
A Specifications 57 Environmental specifications Power consumption Printer state Power consumption (average, in watts, base unit) Power consumption (average, in watts, DN Bundle) Printing (100-127V units) (220-240V units) 985 Watts 975 Watts 1040 Watts 995 Watts Standby (100-127V units) (220-240V units) 285 Watts 255 Watts 265 Watts 265 Watts PowerSave 1 (Fan is on) (100-127V units) (220-240V units) 40 Watts 40 Watts 40 Watts 40 Watts PowerSave 2 (Fan is off) (100-127V units) (220-240V units
A Specifications 58 Power requirements Power requirements (acceptable line voltage) 100-127 Volt (+/- 10%) 50-60 Hz (+/- 2 Hz) 220-240 Volt (+/- 10%) 50 Hz (+/- 2 Hz) 220 Volt (+/- 10%) 60 Hz (+/- 2 Hz) Acoustical specifications Acoustics Operating (Printing) a Idle Power-Save Sound power level 7.1 Bel 6.0 Bel inaudible Sound pressure level, 55 dB 41 dB inaudible 59 dB 43 dB inaudible L pAm (Bystander position) Sound pressure level, L pAm (Operator position) a.
A Specifications 59 Circuit capacity Minimum recommended circuit capacity 100-127 Volt 15.0 amps 220-240 Volt 6.5 amps Operating environment Operating temperature 50° to 91° F (10 to 32.
Index Authorized Dealers 5 Numerics 2000-sheet tray. See Tray 4 3,000-sheet stacker ordering 13 paper sizes, supported 50 3,000-sheet stapler/stacker jams 31 loading staples 30 locating 18 ordering 13 paper sizes, supported 50 printing to 29 500-sheet trays.
Index Clear key 15, 16 clearing messages 19 clothing, toner on 45 control panel error messages 19 information pages, printing 20 keys 15 maintenance messages, resetting 43 setting custom paper size from 28 setting page orientation from 33 curl, troubleshooting 53 custom paper sizes loading 27 supported 48 Customer Care online 3 US and Canada 6 D Data light 15 default settings, returning to 16 Destination Tab 36 DIMMs expansion, maximum 59 ordering 14 directory page, printing 20 display, control panel 15 doc
Index Flash DIMMs, ordering 14 Font DIMMs, ordering 14 font lists, printing 20 fonts, included 12 fraud hotline 41 front door, locating 18 front-to-back registration 39 G gray backgrounds, troubleshooting 53 guidelines, paper 47, 52 guides, adjusting bottom (X) 24 left (Y) 23 paper width 22 H hard disk ordering 14 storing jobs 38 hardware repair 6 heavy paper, specifications 56 Help key 15, 16 HP Customer Care online 3 US and Canada 6 HP FastRes 11 HP fraud hotline 41 HP JetDirect print servers, ordering 1
Index loading staples 30 Tray 1 22 Tray 4 25 Trays 2 and 3 23 M maintenance kit installing 43 ordering 14 media card stock specifications 56 custom, setting sizes 28 envelope specifications 55 label specifications 54 loading 21 sizes, supported 48 specifications 47, 52 transparency specifications 54 troubleshooting 52 types supported 51 memory base 12 expansion, maximum 59 ordering 14 storing print jobs 38 menu map, printing 20 messages error and status 19 maintenance, resetting 43 microprocessor speed 11
Index paper input trays capacities 48 edge-to-edge registration 40 front-to-back registration 39 loading 21 ordering 13 paper sizes, supported 48 setting paper size 27 paper jams preventing 21 troubleshooting media 53 Paper Tab 36 paper width guides, adjusting 22 part numbers 13 Pause/Resume key 15, 16 PCL Font list, printing 20 personalities, included 12 phone numbers, customer support US and Canada 6 worldwide 7, 8 portrait orientation 33 postcards, specifications 56 PostScript emulation 12 power consump
Index RIP Once technology 11 S SDRAM DIMMs.
Index Tray 1 loading 22 locating 18 ordering 13 paper sizes, supported 48 setting paper size 27 Tray 2 loading 23 locating 18 paper sizes supported 48 setting paper size 27 Tray 3 loading 23 locating 18 paper sizes, supported 48 setting paper size 27 Tray 4 loading 25 locating 18 ordering 13 paper sizes, supported 49 setting paper size 27 trays capacities 48 edge-to-edge registration 40 front-to-back registration 39 loading 21 ordering 13 paper sizes, supported 48 setting paper size 27 troubleshooting pape
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