hp LaserJet 9000, 9000n, 9000dn, and 9000hns Use Use of this electronic document indicates that you accept the Copyright and License terms. Copyright 2003 Hewlett-Packard Company.
ii Copyright and License Copyright Hewlett-Packard Company 2003 All Rights Reserved. Except as allowed by copyright laws or herein, reproduction, adaptation, or translation without prior written permission is prohibited.
iii Contents 1 Printer basics Features and benefits of the printer . . . . . . . . . . . . . . . Layout and basic operation of the control panel . . . . . . Interpreting control panel lights . . . . . . . . . . . . . . . Using control panel menus . . . . . . . . . . . . . . . . . . . Paper handling users LED status interpretation . . . . Helpful printer software for increased printing flexibility Windows software . . . . . . . . . . . . . . . . . . . . . . . . . Macintosh software . . . . . . . . . . . . .
iv 3 Advanced printing tasks Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Using features in the printer driver . . . . . . . . . . . . . . . . . . . . . . . . 51 Different first page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Blank back page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Printing multiple pages on one sheet of paper . . . . . . . . . . . . . .
v Managing the print cartridge . . . Non-HP print cartridge . . . . . Print cartridge authentication Print cartridge storage . . . . . Checking the toner level . . . . Print cartridge conditions . . . . . Print cartridge is low . . . . . . Print cartridge is out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
vi File directory page . . . Jetdirect page . . . . . . Event log page . . . . . Printing a paper path test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160 161 162 163 A Specifications Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
vii D Printer commands Overview . . . . . . . . . . . . . . . . . . . . . . . Understanding PCL 5e printer command Combining escape sequences . . . . . Selecting PCL 5e fonts . . . . . . . . . . . . . Common PCL 5e printer commands . . . ...... syntax . ...... ...... ...... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207 209 209 211 212 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 1 1 Printer basics Printer basics Congratulations on your purchase of an HP LaserJet 9000 Series printer. If you have not done so, see the start guide provided with the printer for setup instructions. Now that the printer is set up and ready to use, take a few moments to get to know the printer.
Chapter 1 Printer basics Features and benefits of the printer Print cartridge z supplies status page with toner gauge, page count, and information about paper sizes used z no-shake cartridge design z authentication of HP print cartridges z automatic seal tab removal Paper handling options z z Input Optional Tray 1 (Multipurpose Tray): A multipurpose tray for paper, transparencies, labels, and envelopes. Holds up to 100 sheets of paper or 10 envelopes. Trays 2 and 3: Two 500-sheet trays.
Chapter 1 Printer basics Connectivity z Up to three open enhanced input/output (EIO) expansion slots that support the following cards: HP Jetdirect EIO cards Ethernet (10Base-T, 10Base2) Token Ring Fast Ethernet 10/100TX USB, Serial LocalTalk z Parallel C connection z HP Fast InfraRed Connect (fast infrared connection) z Foreign Interface Harness (FIH) connection (AUX) Environmental features Note z PowerSave setting saves energy (meets E NERGY S TAR guidelines) z High c
Chapter 1 Printer basics Optional HP EIO hard disk The EIO hard disk accessory can be used to store selected print jobs, support RIP Once technology, and permanently store downloaded fonts and forms in the printer. Unlike standard printer memory, many items on the EIO hard disk remain in the printer even when the printer is turned off. Fonts downloaded to the EIO hard disk are available to all users of the printer. The EIO hard disk can be write-protected through software for additional security.
Chapter 1 Printer basics 12 Layout and basic operation of the control panel The control panel includes three light emitting diode (LED) indicator lights, four navigation keys, dedicated help, two job-specific buttons, a numeric key pad, and a graphical display (capable of displaying up to four lines of text).
Chapter 1 Key Printer basics Function Backs up one step from a selection or from a 10-key entry. (B ACK A RROW ) Navigates to the previous item in the list. (U P A RROW ) z Saves the selected value for that item. An asterisk ( * ) appears next to the selection, indicating that it is the new default. Default settings remain when the printer is switched off or is reset (unless you reset all factory defaults from the Resets menu). z Prints one of the printer information pages from the control panel.
Chapter 1 Printer basics 14 Interpreting control panel lights Light Indication Ready Off The printer is offline or has an error. On The printer is ready to print. Blinking The printer is going offline; please wait. Off The printer has no data to print. On The printer has data to print, but is not ready or is offline. Blinking The printer is processing or is printing the data. Off The printer has no error. On The printer has a critical error. Turn the printer off and then on.
Chapter 1 Printer basics 15 Using control panel menus For a complete list of control panel items and possible values, see “Control panel menus” on page 172. When additional trays or other accessories are installed in the printer, new menu items automatically appear. To print a control panel menu map See “Menu map” on page 154 for information about how to print a control panel menu map. To change a control panel setting 1 Press to enter the menus.
Chapter 1 Printer basics 16 Paper handling users LED status interpretation Use the following table to interpret the status LED on the optional 2,000-sheet input tray (optional Tray 4), optional 3,000-sheet stacker, and 3,000-sheet stapler/stacker. Light Optional 2,000-sheet input tray Optional 3,000-sheet stacker or 3,000-sheet stapler/stacker Solid green The accessory is on and ready. The accessory is on and ready. Blinking green The accessory is in service mode.
Chapter 1 Printer basics 17 Helpful printer software for increased printing flexibility Windows software Network Administrator Client z HP Common Installer z HP Common Installer z HP Internet Installer z HP Common Drivers z HP Disk Image Utility z HP Common Drivers Macintosh software Network Administrator Client z HP Common Installer z PPDs/PDEs z HP Disk Image Utility z HP LaserJet Utility* z HP Common Drivers Macintosh Client z Fonts* z Help Files* (English only) * These
Chapter 1 Printer basics For network printer configuration and management, use the HP Web JetAdmin software which is a server-based tool that network administrators can gain access to using a Web browser. For supported host systems and available languages or to download the software, go to www.hp.com/go/webjetadmin, or use the link on the CD. The most recent drivers, additional drivers, and other software are available from the Internet.
Chapter 1 Printer basics The CD includes software designed for end users and network administrators operating in the following environments: z Microsoft Windows 9X and Windows Me z Microsoft Windows NT 4.0 and Windows 2000 z IBM OS/2 version 3.0 or greater (Web) z Apple Mac OS 7.5 or greater z Linux (Web) z AutoCad The printing system also includes software for network administrators using the following network operating systems: z Novell NetWare 3.x, 4.x, or 5.
Chapter 1 Printer basics 20 Printer drivers Printer drivers access the printer features and allow the computer to communicate with the printer (by using a printer language). Drivers included with the printer The most recent drivers are available at www.hp.com/cposupport/. Depending on the configuration of Windows-based computers, the installation program for the printer software automatically checks the computer for Internet access to obtain the latest drivers.
Chapter 1 Printer basics Choose the correct printer driver for your needs z Use the PCL 6 driver to take full advantage of the printer features. The PCL 6 driver is recommended unless backward compatibility with previous PCL drivers or older printers is necessary. z Use the PCL 5e driver if you want print results to look comparable to those from older printers, or for font DIMM support. z Use the PS driver for compatibility with PostScript Level 3 needs.
Chapter 1 Printer basics Additional drivers You can obtain the following additional printer drivers by downloading them from the Internet, or by requesting them from an HP-authorized service or support provider. (See www.hp.com/cposupport/ for more information.
Chapter 1 Printer basics 23 Access the Windows printer driver To configure the driver, access it in one of the following ways: Temporarily change settings (from a software application) Change default settings (across all software applications) Windows 9X and Windows ME From the File menu, click Print, and then click Properties. (The actual steps can vary; this is the most common method.) Click the Start button, point to Settings, and then click Printers.
Chapter 1 Printer basics Software for Macintosh computers Apple LaserWriter driver, version 8.6 or later The Apple LaserWriter 8.6 printer driver comes with the Mac OS, or can be obtained directly from Apple. PostScript Printer Description Files (PPDs) and Printer Dialog Extension (PDEs) PPDs, for OS 9 and earlier, in combination with the LaserWriter 8.6 printer driver, access the printer features and allow the computer to communicate with the printer.
Chapter 1 Printer basics HP LaserJet Utility (Macintosh) The HP LaserJet Utility allows control of features that are not available in the driver. The illustrated screens make selecting printer features from the Macintosh computer easier than ever. Use the HP LaserJet Utility to do the following: z customize the printer control panel messages. z name the printer, assign it to a zone on the network, download files and fonts, and change most of the printer settings. z set a password for the printer.
Chapter 1 Printer basics Software for networks HP Web JetAdmin software HP Web JetAdmin is a web-based tool for proactive management and configuration of network-connected peripherals. For the latest list of supported host operating systems, visit the HP Web JetAdmin site a www.hp.com/go/webjetadmin. HP Jetdirect Printer Installer for UNIX The HP Jetdirect Printer Installer for UNIX is a simple printer installation utility for HP-UX and Sun Solaris networks. It is available to download at www.hp.
Chapter 1 Printer basics Home pages The home pages of the embedded Web server are the informational pages for the printer. These include: z Printer status page This page shows the printer control panel and any current message. The control panel status lights and buttons are also displayed, so you can change the printer control panel menu settings from this page. Consumable life levels and the input tray media configuration are also displayed.
Chapter 1 Printer basics Device pages The device pages of the embedded Web server allow you to configure the printer from your computer. These pages can be password protected. Always consult with your network administrator before changing the printer configuration. z Configure printer page This page lets you configure all printer settings. z Alerts page This page lets you configure notification recipients for various printer events.
Chapter 1 Printer basics Network pages The network pages of the embedded Web server provide access to HP Jetdirect network configuration parameters and status. These include: z Network settings page This page provides access to network protocol configuration parameters and other settings. z Support settings page This page lets you configure links for support assistance. z Admin password page This page lets you limit user access to network configuration parameters for this printer.
Chapter 2 2 Printing tasks Printing tasks This section presents basic printing tasks, such as: z Orienting media z Basic printing instructions z Selecting the output bin z Printing envelopes 30
Chapter 2 Printing tasks 31 Orienting media Orient media types and sizes according to the tray from which it will print and according to whether the media will be duplexed (printed on both sides).
Chapter 2 Printing tasks 32 Type of media Tray Duplexed Orient media like this Letter or A4, including letterhead (weights up to 199 g/m 2 ) (53 lb bond) 2, 3, or 4 No Long edge toward feed direction; side to be printed facing down Letter or A4, including letterhead (weights up to 199 g/m 2 ) (53 lb bond) 2, 3, or 4 Yes Long edge toward feed direction; first side to be printed facing up Orienting media
Chapter 2 Printing tasks 33 Type of media Tray Duplexed Orient media like this Other standard sizes and custom sizes (weights up to 216 g/m 2 ) (58 lb bond) 1 No Long edge (up to 312 mm) toward feed direction; side to be printed facing up. For media with long edge greater than 312 mm, feed short edge, top of page, first. Other standard sizes and custom sizes (weights up to 216 g/m 2 ) (58 lb bond) 1 Yes Long edge (up to 312 mm) toward feed direction; first side to be printed facing down.
Chapter 2 Printing tasks 34 Type of media Tray Duplexed Orient media like this Other standard sizes and custom sizes (weights up to 199 g/m 2 ) (53 lb bond) 2, 3, or 4 No Long edge (up to 297 mm) toward feed direction; side to be printed facing down. For media with long edge greater than 297 mm, feed short edge, top of page, first.
Chapter 2 Printing tasks 35 Type of media Tray Duplexed Orient media like this Prepunched Letter or A4 (weights up to 216 g/m 2 ) (58 lb bond) 1 No Long edge with holes toward feed direction; side to be printed facing up Prepunched Letter or A4 (weights up to 216 g/m 2 ) (58 lb bond) 1 Yes Long edge without holes toward feed direction; first side to be printed facing down Orienting media
Chapter 2 Printing tasks 36 Prepunched Letter or A4 (weights up to 199 g/m 2 ) (53 lb bond) 2, 3, or 4 No Long edge with holes toward feed direction; side to be printed facing down Prepunched Letter or A4 (weights up to 199 g/m 2 ) (53 lb bond) 2, 3, or 4 Yes Long edge without holes toward feed direction; first side to be printed facing up Orienting media
Chapter 2 Printing tasks 37 Type of media Tray Duplexed Orient media like this Labels, Letter, A4 size sheets, or transparencies Tray 1 only No (Never duplex) Long edge toward feed direction; side to be printed facing up Type of media Tray Duplexed Orient media like this Envelopes Tray 1 only No (Never duplex) Short edge toward feed direction; side to be printed facing up. If height of envelope is greater than 7.5 inches, feed flap first. Otherwise, feed flap toward rear of printer.
Chapter 2 Printing tasks Basic printing instructions This section provides the basic instructions for printing when setting options from the printer driver for this printer (Windows) or the Apple LaserWriter (Macintosh). If possible, you should try to set printer options from the program in which you are working or from the Print dialog box. Most Windows and Macintosh programs allow you to set the printer options this way.
Chapter 2 Printing tasks 7 In the paper source box, select the tray from which you want paper pulled or select the paper type and size. See “Printing by type and size of paper” on page 57. 8 Select any other settings you want, such as duplexing (if an optional duplexer is installed in the printer), watermarks, or different first page. For more information about these settings, see the tasks in this section and in the next section (“Advanced printing tasks” on page 50).
Chapter 2 Printing tasks 40 Selecting the output bin The printer has several output locations: the standard output bin, the face-up bin, and the optional output devices. Face-up bin Standard output bin z The standard output bin is located at the top of the printer and is the factory default bin. This bin can receive up to 500 sheets of paper in the correct (face down) order as they exit the printer. A sensor causes the printer to stop when the paper bin is full.
Chapter 2 Printing tasks Bin 1 (face up) 41 Stacker bin (Bin 1) Booklet bin (Bin 2) Bin 2 (face down) Multifunction finisher 3,000-sheet stacker or 3,000-sheet stapler/stacker If you choose the 3,000-sheet stacker or 3,000-sheet stapler/stacker, the output bins are Bin 1 (face up) and Bin 2 (face down). z Bin 1 (face-up bin) is the top bin on the stacker or stapler/stacker. This bin holds up to 125 sheets of paper in face-up order as they exit the printer.
Chapter 2 Printing tasks 42 Selecting an output location You can select an output location (bin) through your program or printer driver. (Where and how you make selections depends on your program or printer driver.) If you cannot select an output location from the program or printer driver, set the default printer output location from the printer control panel.
Chapter 2 Printing tasks Printing envelopes You can print envelopes using optional Tray 1, which holds up to 10 envelopes. Many types of envelopes can be printed from optional Tray 1. Printing performance depends on the construction of the envelope. Always test a few sample envelopes before purchasing a large quantity. For envelope specifications, see the introduce guide on the product CD, or go to www.hp.com/cposupport/.
Chapter 2 Printing tasks 44 To load envelopes in optional Tray 1 1 Open optional Tray 1, but do not pull out the extension. (Most envelopes feed best without the extension. However, oversize envelopes might need the extension.) 2 Load up to 10 envelopes in the center of optional Tray 1 with the side-to-be-printed facing up, and the postage end toward the printer. Slide the envelopes into the printer as far as they will go without forcing them.
Chapter 2 Printing tasks 45 To change the fuser levers 1 2 If an optional output device is installed, slide it away from the printer to access the left door. 1 Open the left door. WARNING! Avoid touching the adjacent fusing area as shown in Step 3. It can be HOT. 3 Locate and lift up the two blue “T” shaped levers. 4 Return the fuser levers to the down position after printing an envelope. 5 Close the left door.
Chapter 2 Printing tasks To print envelopes from a program 1 Load envelopes into optional Tray 1. 2 In your program or in the printer driver, specify optional Tray 1 or Automatic. Or, select the paper source. 3 Set the appropriate envelope size and type. For envelope specifications, see the introduce guide on the product CD, or go to www.hp.com/cposupport/. 4 If your program does not automatically format an envelope, specify “Portrait” for page orientation.
Chapter 2 Printing tasks Printing special paper This section contains guidelines for printing on special media, which includes letterhead, transparencies, full-bleed images, postcards, custom-size, and heavy paper. Printing letterhead, prepunched paper, or preprinted paper (single-sided) z When printing letterhead, prepunched, or preprinted paper, it important to correctly orient the paper. See “Orienting media” on page 31 for instructions.
Chapter 2 Printing tasks Printing labels z Orient labels according to the guidelines in “Orienting media” on page 31. z Print a stack of up to 50 sheets of labels from optional Tray 1. z Use only labels recommended for laser printers. Make sure the labels meet the correct specifications. (See the introduce guide on the product CD, or go to www.hp.com/cposupport/.) CAUTION Failure to follow these instructions may damage the printer.
Chapter 2 Printing tasks Guidelines for custom-size paper, card stock, and heavy paper z You can print custom-size paper from optional Tray 1, Tray 2, Tray 3, or optional Tray 4. z Any size paper heavier than 199 g/m 2 (53 lb) must be printed only from optional Tray 1. For paper specifications, see the introduce guide on the product CD, or go to www.hp.com/cposupport/. z If you are printing from optional Tray 1, the edge of the paper feeding into the printer must be at least 98 mm (3.
Chapter 3 3 Advanced printing tasks Advanced printing tasks Overview This section presents these advanced printing tasks: Overview z Using features in the printer driver z Different first page z Blank back page z Customizing optional Tray 1 operation z Printing by type and size of paper z Job retention features Printing a private job Storing a print job QuickCopying a job Proofing and holding a job z Printing with the optional HP Fast InfraRed (FIR) Receiver z Making bookl
Chapter 3 Advanced printing tasks Using features in the printer driver When you print from a software application, many of the printer features are available from the printer driver. To gain access to Windows printer drivers, see “Access the Windows printer driver” on page 23. Note Settings in the printer driver and software application generally override control panel settings. (Software application settings generally override printer driver settings.
Chapter 3 Advanced printing tasks For Macintosh, you can select “Custom” and specify the text you choose, depending on your driver version.
Chapter 3 Advanced printing tasks 53 Different first page To print a different first page Follow these instructions for printing a first page that is different from other pages in the print job. 1 1 For Windows, select “Use different paper for first page” in your printer driver. Choose optional Tray 1 (or manual feed) for the first page and one of the other trays for the remaining pages. Place the paper for the first page in optional Tray 1.
Chapter 3 Advanced printing tasks Blank back page This option allows you to add blank pages to the end of a print job. For Windows, select Use different paper for first page in the Paper tab of your printer driver, and then choose Back Page. You can then select the paper source you want to use for your back page. To turn the feature off, select No back page. Printing multiple pages on one sheet of paper You can print more than one page on a single sheet of paper.
Chapter 3 Advanced printing tasks Customizing optional Tray 1 operation Customize optional Tray 1 to fit your printing needs. The printer can be set to print from optional Tray 1: z When the tray is loaded (Tray 1 Size=Unspecified and Tray 1 Type=Unspecified; formerly First mode). Print speed might be slower than normal. z Only when the type of paper loaded is specifically requested (Tray 1 Size=any size and Tray 1 Type=anything except Unspecified; formerly Cassette mode).
Chapter 3 Advanced printing tasks Manually feeding paper from optional Tray 1 The manual feed feature is another way of printing special paper from optional Tray 1, such as envelopes or letterhead. If manual feed is selected, the printer prints only from optional Tray 1. When paper is loaded in optional Tray 1, set Tray 1 mode in the Paper-Handling menu to First mode.
Chapter 3 Advanced printing tasks Printing by type and size of paper You can configure the printer to select paper by type (such as plain or letterhead) and size (such as letter or A4), as opposed to source (a paper tray). Benefits of printing by type and size of paper If you frequently use several kinds of paper, once trays are set correctly, you do not have to check which paper is loaded in each tray before you print.
Chapter 3 Advanced printing tasks 58 To print by type and size of paper Note Settings in the printer driver and software application override control panel settings. (Software application settings generally override printer driver settings.) 1 Load and adjust the trays. (See the introduce guide on the product CD, or at www.hp.com/cposupport/.) 2 At the printer control panel, press 3 Do one of the following: 4 , use or to scroll to PAPER HANDLING, and press .
Chapter 3 Advanced printing tasks Job retention features The four special job features available for this printer are: Private jobs, Stored jobs, QuickCopy jobs, and Proof and hold jobs. Follow the instructions below to gain access to the job retention features at the computer. Then, see the specific section for the type of job you want to create. CAUTION If you turn the printer off, all QuickCopy, Proof and hold, and Private jobs are deleted.
Chapter 3 Advanced printing tasks 60 Printing a private job The private printing feature lets a user specify that a job is not printed until that user releases it using a 4-digit personal identification number (PIN) through the printer control panel. The user specifies the PIN in the driver, and the PIN is sent to the printer as part of the print job. Note The private jobs feature uses available printer RAM memory if the printer does not have a hard disk installed.
Chapter 3 Advanced printing tasks 61 Deleting a private job A private job is automatically deleted from the printer hard disk accessory after the user releases it for printing. If you want to delete the job without printing it, use this procedure. To delete private jobs 1 Press 2 Use 3 Scroll to USER NAME and press 4 Use or to scroll to your job and press 5 Use or to scroll to Delete and press 6 Use the numeric keypad to enter the PIN, and press Printing a private job .
Chapter 3 Advanced printing tasks Storing a print job The user can download a print job to the printer hard disk accessory without printing it. The user can then print the job at any time through the printer control panel. For example, a user may want to download a personnel form, calendar, time sheet, or accounting form that other users can access and print. To store a print job on the hard disk accessory, select the Stored Job option in the driver when printing from the printer.
Chapter 3 Advanced printing tasks 63 Printing a stored job The user can print a job stored on the printer hard disk accessory from the control panel. To print a stored job 1 Press 2 Use 3 Scroll to USER NAME and press 4 Use 5 To print the default number of copies, press . When change the number, use the numeric keypad or and If Print has Storing a print job . or or to scroll to Retrieve Job and press . . to scroll to your job and press . is selected, the screen changes to Copies=n.
Chapter 3 Advanced printing tasks 64 Deleting a stored job Jobs stored on the printer hard disk accessory can be deleted from the control panel. To delete a stored job 1 Press . 2 Use 3 Scroll to USER NAME and press 4 Use or to scroll to your job and press 5 Use or to scroll to Delete and press or If Delete has Storing a print job to scroll to Retrieve Job and press . . . . next to it, the job requires a PIN to delete. See “Printing a private job” on page 60.
Chapter 3 Advanced printing tasks QuickCopying a job The QuickCopy feature prints the requested number of copies of a job and stores a copy on the printer hard disk accessory. Additional copies of the job can be printed later. This feature can be turned off from the driver. The default number of different QuickCopy jobs that can be stored on the printer is 32. From the control panel, you can set a different default number. See “JOB STORAGE LIMIT=32” on page 186.
Chapter 3 Advanced printing tasks 66 Printing additional copies of QuickCopy jobs This section describes how to print additional copies of a job stored on the printer hard disk accessory from the control panel. To print more copies of a QuickCopy job 1 Press 2 Use 3 Scroll to USER NAME and press 4 Use 5 To print the default number of copies, go to the next step. Otherwise, to check or change the number of copies to print: 6 or or to scroll to Retrieve Job and press . .
Chapter 3 Advanced printing tasks 67 Deleting a QuickCopy job Delete a QuickCopy job at the printer when you no longer need it. If the printer needs additional space to store new QuickCopy jobs, the printer will automatically delete other stored QuickCopy jobs, starting with the oldest job. Note Stored QuickCopy jobs can be deleted from the control panel or from HP Web JetAdmin. To delete a QuickCopy job 1 Press .
Chapter 3 Advanced printing tasks Proofing and holding a job The proof and hold feature provides a quick and easy way to print and proof one copy of a job and then to print the additional copies. To permanently store the job and prevent the printer from deleting it when space is needed for something else, select the Stored Job option in the driver. The proof and hold feature uses available RAM memory on the printer if the printer does not have a hard disk installed.
Chapter 3 Advanced printing tasks 69 Printing the remaining copies of a held job The user can print the remaining copies of a job held on the printer hard disk accessory from the control panel. To print a proof and hold job 1 Press 2 Use 3 Scroll to USER NAME and press 4 Use 5 Use or computer. If Print has Proofing and holding a job . or or to scroll to Retrieve Job and press . . to scroll to your job and press to scroll to Print and press . .
Chapter 3 Advanced printing tasks 70 Deleting a held job When a user sends a proof and hold job, the printer automatically deletes that user’s previous proof and hold job. If there is not a proof and hold job already for that job name and the printer needs additional space, the printer may delete other proof and hold jobs, starting with the oldest one. To delete a proof and hold job 1 Press .
Chapter 3 Advanced printing tasks Printing with the optional HP Fast InfraRed (FIR) Receiver The optional HP Fast InfraRed (FIR) Receiver enables wireless printing from any IrDA-compliant portable device (such as a laptop computer) to the HP LaserJet 9000 Series printers. The printing connection is maintained by positioning the sending FIR port within operating range.
Chapter 3 Advanced printing tasks Printing a job using FIR Depending on the size of the job, printing with the HP Fast InfraRed Receiver may be slower than printing with a cable connected directly to the parallel port. To print a job 1 Align your laptop computer (or other portable device equipped with an IrDA-compliant FIR window) within one meter (three feet) maximum of the HP FIR Connect.
Chapter 3 Advanced printing tasks Interrupting and resuming printing The job interrupt and resume feature lets you temporarily stop the current print job in order to print another job through a FIR connection. When the FIR job is completed, the interrupted job resumes printing. To interrupt the job at the printer, connect to the FIR port on the printer and send a job to the printer. The printer stops printing the current job when it reaches the end of the job it is printing.
Chapter 3 Advanced printing tasks Making booklets To make booklets easily, you can use the multifunction finisher as your output device. You can gain access to the booklet-printing feature through some programs, such as desktop publishing programs. Refer to the user guide that came with your program for information on making booklets. If you are using a program that does not support booklet making, you can create booklets using your HP drivers.
Chapter 4 4 Printer maintenance Printer maintenance Overview This section explains basic printer maintenance.
Chapter 4 Printer maintenance Managing the print cartridge When you use a new, authentic HP print cartridge (C8543X), you can obtain the following types of supplies information: z amount of cartridge life remaining z estimated number of pages remaining z number of pages printed z other supplies information Non-HP print cartridge Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new or remanufactured.
Chapter 4 Printer maintenance CAUTION 77 To prevent damage to the print cartridge, do not expose it to light for more than a few minutes. Checking the toner level You can check the toner level using the printer control panel, the embedded web server, printer software, or HP Web JetAdmin. Using the printer control panel 1 Press to enter Menu. 2 Use 3 Press to print the supplies status page. See “Supplies status page” on page 156 for information about the supplies status page.
Chapter 4 Note Printer maintenance 1 At the bottom right of your screen (in the system tray), double-click the Printer icon. This opens the status window. 2 On the left side of the status window, click the Printer icon from which you wish to obtain status. 3 At the top of the status window, click the Supplies link. You can also scroll down to Supplies Status. If you want to order supplies, click Order Supplies. This opens a browser that produces a URL through which to purchase consumables.
Chapter 4 Printer maintenance Print cartridge conditions Print cartridge is low When the print cartridge is low, the printer control panel displays the CARTRIDGE LOW message. If the CARTRIDGE LOW message displays, but the printer continues printing, CARTRIDGE LOW is set to CONTINUE (the default setting). If the printer stops printing when low toner is detected, CARTRIDGE LOW is set to STOP. To resume printing, press .
Chapter 4 Printer maintenance 80 Using the printer cleaning page Note To ensure good print quality with certain types of paper, use the cleaning page every time the print cartridge is replaced. If the cleaning page is frequently needed, try a different type of paper. If toner specks appear on the front or back side of your print jobs, follow the procedure below. From the printer control panel: Note 1 Use or to select Config Device and press . 2 Use or to select Print Quality and press .
Chapter 4 Printer maintenance Configuring alerts You can use HP Web JetAdmin or the printer embedded Web server to configure the system to alert you of problems with the printer. The alerts take the form of e-mail messages sent to the e-mail account or accounts that you specify. You can configure: z the device you want to monitor (in this case, the printer). z which alerts are to be received (for example, alerts for paper jams, paper out, cartridge low, cartridge out, and cover open).
Chapter 5 5 Problem solving Problem solving Overview This section will help you to troubleshoot and solve printer problems. “Clearing jams” on page 83 Occasionally, paper can jam during printing. This section will help you to locate paper jams, properly clear them from the printer, and solve repeated jams. “Understanding printer messages” on page 103 Many different messages can appear on the printer control panel display. Some messages tell the current printer status, such as INITIALIZING.
Chapter 5 Problem solving Clearing jams If the printer control panel displays a paper jam message, look for paper in the locations indicated in the following graphic. You might need to look for paper in locations other than indicated in the paper jam message. If the location of the paper jam is not obvious, look first in the front door area. After looking at the graphic, you can go to the procedure for clearing the jam. When clearing jams, be very careful not to tear the paper.
Chapter 5 Problem solving 84 Jam locations Face-up bin Front door and print cartridge area Optional output device Standard output bin (Face-down bin) Optional Tray 1 Duplexer (inside the printer) Right door Left door (behind output accessory) Tray 2 and Tray 3 Optional Tray 4 Clearing jams Vertical transfer door
Chapter 5 Problem solving 85 Clearing jams from the input tray areas To clear jams in optional Tray 1 1 Check for paper in the optional Tray 1 area, and remove any paper from this area. Carefully check to be sure you have removed all pieces of torn paper. 2 Open and close the right door to reset the printer.
Chapter 5 Problem solving 86 To clear jams inside the right door 1 Open the right door. 2 Check for paper in the right door area, and remove any paper from this area. Carefully check to be sure you have removed all pieces of torn paper. 3 Open the jam access cover. Pull out and lift the green tab. 4 Remove any paper from this area by pulling it out of the printer. 5 Push the green lever down to original position. 6 Close the right door.
Chapter 5 Problem solving 87 To clear jams in Trays 2 and 3 1 Open the tray until it stops. 2 Check for paper in the tray area, and remove any paper from this area. Carefully check to be sure you have removed all pieces of torn paper. 3 Close the tray. 4 Open and close the right door to reset the printer.
Chapter 5 Problem solving 88 To clear jams in optional Tray 4 1 Open optional Tray 4. 2 Check for paper in the tray area, and remove any paper from this area. Carefully check to be sure you have removed all pieces of torn paper. 3 Close optional Tray 4. 4 Open and close the right door to reset the printer.
Chapter 5 Problem solving 89 Clearing jams from the duplex printing accessory (duplexer) To clear jams in the duplex printing accessory 1 If an optional output device is installed, slide it away from the printer to access the left door. 2 Open the left door and carefully pull out any paper from area. WARNING! 1 Avoid touching the adjacent fusing area. It can be HOT. 3 Remove the duplex printing accessory by pressing the green lever and pulling the unit out until it stops.
Chapter 5 Problem solving 6 Check for paper in the duplex printing accessory area, and remove any paper by pulling it out of the printer. Be careful not to tear the paper. 7 Reinstall the duplex printing accessory by sliding it back into the slot until it locks into place. 8 Close all open doors. If an optional output device is installed, push it back into place.
Chapter 5 Problem solving 91 Clearing jams from the output areas To clear jams in the standard output bin 1 If the jam extends into the output area, slowly and carefully pull the paper straight out of the printer so that it does not tear. 2 Open the left door and carefully pull out any paper from area. (If an optional output device is installed, first move it away from the printer to access the left door.) 3 Close all open doors. If an optional output device is installed, push it back into place.
Chapter 5 Problem solving 92 To clear jams in the left door (fuser area) 1 If an optional output device is installed, slide it away from the printer to access the left door. 2 Open the left door. 1 WARNING! Avoid touching the adjacent fusing area. It can be HOT. 3 Remove any jammed or damaged paper from this area by pulling it out of the printer. 4 Press down on the green tab and carefully check for paper. Be sure to remove all pieces of torn paper. 5 Close the left door.
Chapter 5 Problem solving 93 To clear jams in the multifunction finisher 1 Open the finisher cover. 2 Slowly and carefully pull the paper straight out of the finisher so that it does not tear. 3 Close the finisher cover. 4 Move the finisher away from the printer.
Chapter 5 Problem solving 5 Carefully remove any paper from the printer output area. 6 Carefully remove any paper from the finisher input area. 7 Open the stapler-unit door. 8 To clear a booklet jam, turn the bottom green knob clockwise to remove the booklet.
Chapter 5 Problem solving 9 Close the stapler-unit door. 10 Reattach the finisher.
Chapter 5 Problem solving 96 To clear a staple jam from the optional stapler/stacker Note The message JAM INSIDE STAPLER displays on the control panel. 1 Slide the stapler/stacker away from the printer. 2 Open the stapler unit door. 3 On the staple cartridge, squeeze the tabs together and pull the cartridge out. 4 1 2 Pull the cartridge lever up.
Chapter 5 Problem solving 5 Remove the jammed staple. 6 Push the cartridge lever down. 7 Insert the staple cartridge so that it snaps into place. 8 Close the stapler unit door. 9 Reattach the stapler/stacker to the printer. 97 6 7 7 Note The stapler needs to reload after clearing a staple jam, so the first few documents (no more than five) might not be stapled.
Chapter 5 Problem solving 98 To clear a staple jam from the multifunction finisher CAUTION 1 Open the stapler-unit door. 2 Slide the stapler-unit toward you. 3 Turn the large green knob until the blue dot appears in the window of the stapler unit. 4 Turn the small green knob at the top of the stapler unit counterclockwise until the staple cartridge moves to the left of the stapler unit. 1 2 The blue dot must appear in the window of the stapler unit before you remove the staple cartridge.
Chapter 5 Problem solving 5 Remove the staple cartridge. 6 Pull up on the lever labeled with a green dot. 7 Remove the damaged staple. 8 Press down on the level labeled with a green dot.
Chapter 5 Problem solving 9 Reinstall the staple cartridge. 10 Slide the stapler unit into the finisher. 11 Close the stapler-unit door.
Chapter 5 Problem solving In rare instances, a staple jam might occur in the upper half of the stapler head. Clearing jams 1 Follow steps 1 through 4 for clearing a staple jam from the multifunction finisher (see page 98). 2 Locate the damaged staple at the back of the stapler unit, and then remove the staple. 3 Follow steps 10 through 11 for clearing a staple jam from the multifunction finisher (see page 98).
Chapter 5 Problem solving Solving repeated paper jams Situation Solution General repeated paper jam problems 1. Check to see that paper is correctly loaded in the trays and that all width guides are correctly set (See “Printing tasks” on page 30). 2. Make sure that the paper tray is set for the size of paper installed and that the tray is not overloaded with paper. 3. Try turning over the stack of paper in the tray. If you are using prepunched or letterhead paper, try printing from optional Tray 1. 4.
Chapter 5 Problem solving 103 Understanding printer messages Printer messages appear on the printer control panel display to relay the normal status of the printer (such as Processing Job), or an error condition (such as Close Front Door) that needs attention. “Resolving control panel messages” on page 104 lists messages that require attention, or that might raise questions. Messages are listed in alphabetical order, with numeric messages at the end of the list.
Chapter 5 Problem solving Resolving control panel messages Message Explanation or recommended action ACCESS DENIED MENUS LOCKED The printer control panel function you are trying to access has been locked to prevent unauthorized access. See your network administrator. BAD DUPLEXER CONNECTION The duplex printing accessory is not connected properly to the printer. BAD TRAY 1 CONNECTION Optional Tray 1 is not connected properly to the printer.
Chapter 5 Problem solving Message Explanation or recommended action CARTRIDGE LOW - xxxx PAGES ESTIMATED The message first appears when about eight percent of toner is remaining in the cartridge (about 2,400 pages remaining for the 30,000-page cartridge at five percent coverage). Depending on how the printer is configured, it will either continue to print or it will stop. If the printer stops, you can resume printing by pressing for each job. You might want to have a replacement cartridge available.
Chapter 5 Problem solving Message Explanation or recommended action CLOSE TOP COVER ON LEFT ACCESSORY The top cover on the multifunction finisher is open, or is not closed properly. CLOSE FRONT OR LEFT DOOR The front or left doors are open and must be closed for printing to continue. CLOSE RIGHT DOOR The right door is open and must be closed for printing to continue. DETECTABLE SIZE IN TRAY xx A tray is loaded with standard size paper, and the switch in the tray is set to custom.
Chapter 5 Problem solving Message Explanation or recommended action DISK FILE SYSTEM IS FULL Delete files from the EIO hard disk and then try again. HP Web JetAdmin can be used to delete files and fonts. alternates with READY DISK IS WRITE PROTECTED The disk device is protected, and no new files can be written to it. alternates with READY EIO DISK x NOT FUNCTIONAL The EIO hard disk is not working correctly. Remove the EIO hard disk from the slot (a slot number will replace the X) indicated.
Chapter 5 Problem solving Message Explanation or recommended action FLASH FILE OPERATION FAILED The requested operation could not be performed. You might have attempted an illegal operation, such as trying to download a file to a non-existent directory. alternates with READY FLASH FILE SYSTEM IS FULL Delete files from the flash DIMM. Use HP LaserJet Resource Manager to download or delete files and fonts. (See the software help for more information.
Chapter 5 Problem solving 109 Message Explanation or recommended action INSTALL CARTRIDGE The print cartridge has been removed or has been installed incorrectly. It must be replaced or reinstalled correctly for printing to continue. INSTALL CONNECTION UNIT Connection unit is not installed in the right access door of the printer to allow printing from the optional input device. LOAD TRAY xx A job is sent that requires a specific type and size that is not available.
Chapter 5 Problem solving 110 Message Explanation or recommended action MEMORY SHORTAGE JOB CLEARED The printer did not have enough free memory to print the entire job. The remainder of the job will not print and will be cleared from memory. alternates with Press READY Change the resource saving setting from the printer control panel (See “Control panel menus” on page 172) or add more memory to the printer (See “Printer memory and expansion” on page 197).
Chapter 5 Problem solving Message Explanation or recommended action PERFORM PRINTER MAINTENANCE The printer has passed its prescribed printed page threshold between maintenance procedures. RAM DISK DEVICE FAILURE The RAM disk had a critical failure and can no longer be used. To ensure optimum print quality, the printer prompts you to perform routine maintenance every 350,000 pages. To order a Printer Maintenance Kit, see the introduce guide on the product CD, or go to www.hp.com/cposupport/.
Chapter 5 Problem solving Message Explanation or recommended action ROM DISK DEVICE FAILURE The ROM disk had a critical failure and can no longer be used. Turn the printer off, and then turn the printer on to clear the message. alternates with READY ROM DISK FILE OPERATION FAILED The requested operation could not be performed. You might have attempted an illegal operation, such as trying to download a file to a non-existent directory.
Chapter 5 Problem solving Message Explanation or recommended action STAPLER LOW ON STAPLES The stapler device is running out of staples and needs to be refilled. STAPLER OUT OF STAPLES The stapler device is out of staples and needs to be refilled. TRAY xx CONTAINS UNKNOWN MEDIA The printer cannot sense what type of media is in the specified tray (xx). TRAY xx EMPTY Load the empty tray (xx) to clear the message.
Chapter 5 Problem solving 114 Message Explanation or recommended action UNABLE TO MOPY JOB A mopy job cannot be mopied because of a memory, disk, or configuration problem. Only one copy will be produced. If job name is unknown, insert UNTITLED. UNABLE TO STORE JOB A job cannot be stored on the printer because of a memory, disk, or configuration problem. UNSUPPORTED SIZE IN TRAY xx A sent job has a specified size that is not supported by the printer.
Chapter 5 Problem solving 115 Message Explanation or recommended action 13.xy.zz JAM IN [LOCATION] Remove jammed paper from the specified location (See “Clearing jams” on page 83). Open and close the front door to clear the message. If the message persists after all jams have been cleared, a sensor might be stuck or broken. Contact an HP-authorized service or support provider. (See the introduce guide on the product CD, or go to www.hp.com/cposupport/.
Chapter 5 Problem solving 116 Message Explanation or recommended action 22 PARALLEL I/O BUFFER OVERFLOW Too much data was sent to the parallel port. alternates with To continue press Check for a loose cable connection, and be sure to use a high-quality cable. (See the introduce guide on the product CD, or go to www.hp.com/cposupport/.) (Some non-HP parallel cables might be missing pin connections or might otherwise not conform to the IEEE-1284 specification.
Chapter 5 Problem solving Message Explanation or recommended action 41.3 UNEXPECTED SIZE TRAY xx A tray (xx) is loaded with paper that is longer or shorter in the feed direction than the size configured for the tray. alternates with Press to get to TRAY xx SIZE=. Reconfigure the size in a tray so the printer will use a tray with the size required for the print job. To change size press If the error does not clear, turn the printer off, then turn the printer on.
Chapter 5 Problem solving Message Explanation or recommended action 51.x PRINTER ERROR A temporary printing error occurred. alternates with To continue cycle power 52.x PRINTER ERROR alternates with To continue cycle power 53.xy.zz PRINTER ERROR Turn the printer off, then turn the printer on. If this message persists, contact an HP-authorized service or support provider. (See the introduce guide on the product CD, or www.hp.com/cposupport/.) A temporary printing error occurred.
Chapter 5 Problem solving 119 Message Explanation or recommended action 55.xx PRINTER ERROR A temporary printing error occurred. alternates with Press . If the error does not clear, turn the printer off, then turn the printer on. To continue press If this message persists, contact an HP-authorized service or support provider. (See the introduce guide on the product CD, or go to www.hp.com/cposupport/.) 56.x PRINTER ERROR A temporary printing error occurred.
Chapter 5 Problem solving 120 Message Explanation or recommended action 59.x PRINTER ERROR A temporary printing error occurred. alternates with To continue cycle power 60.x PRINTER ERROR 62.x PRINTER ERROR Turn the printer off, then turn the printer on. If this message persists, contact an HP-authorized service or support provider. (See the introduce guide on the product CD, or go to www.hp.com/cposupport/.) An obstruction prevents the tray specified by xx from lifting paper properly for feeding.
Chapter 5 Problem solving 121 Message Explanation or recommended action 68.x PERMANENT STORAGE ERROR An error occurred in the printer nonvolatile memory (NVRAM), and one or more printer settings has been reset to its factory default. alternates with Printing can continue, but there might be some unexpected functions because an error occurred in permanent storage. To continue press Pressing should clear the message. If this message persists, contact an HP-authorized service or support provider.
Chapter 5 Problem solving Message Explanation or recommended action 69.x PRINTER ERROR A temporary printing error occurred. Turn the printer off, reseat the duplex printing accessory, and then turn the printer on. If this message persists, contact an HP-authorized service or support provider. (See the introduce guide on the product CD, or go to www.hp.com/cposupport/.) 79.xxxx PRINTER ERROR A critical hardware error occurred. Turn the printer off, and then turn the printer on.
Chapter 5 Problem solving 123 Correcting output quality problems Use the examples in the image defect table to determine which print quality problem you are experiencing, then see the corresponding reference pages to troubleshoot. Note The examples below depict letter-size paper that has passed through the printer long-edge first. (If the paper has passed through the printer short-edge first, lines and repeating defects will run vertically rather than horizontally.
Chapter 5 Problem solving 124 Image defect table See “Gray background” on page 126 See “Toner smear” on page 126 See “Loose toner” on page 127 See “Repeating defects” on page 127 See “Misformed characters” on page 127 See “Page skew” on page 128 See “Curl or wave” on page 128 See “Wrinkles or creases” on page 128 Correcting output quality problems
Chapter 5 Problem solving Light print or fade z The print cartridge might be low. Replace the print cartridge. z Maintenance might be due. Check this by printing a copy of the supplies status page (see “Supplies status page” on page 156). If maintenance is due, order and install the printer maintenance kit. (See the introduce guide on the product CD, or go to www.hp.com/cposupport/.) z The print cartridge might be almost empty. Replace the print cartridge.
Chapter 5 Problem solving z Clean the inside of the printer (see the introduce guide on the product CD, or go to www.hp.com/cposupport/) and run a manual cleaning page to clean the fuser (see “Using the printer cleaning page” on page 80). z Replace the print cartridge. z Maintenance might be due. Check this by printing a copy of the supplies status page (see “Supplies status page” on page 156). If maintenance is due, order and install the printer maintenance kit.
Chapter 5 Problem solving z Replace the print cartridge. Loose toner Loose toner, in this context, is defined as toner that can be rubbed off the page. z If paper is heavy or rough, try using a high fuser mode so that toner fuses more completely onto the paper. At the printer control panel, use CONFIGURE FUSER MODE MENU in the Paper handling menu (see “Paper handling menu” on page 176). z If you have observed a rougher texture on one side of your paper, try printing on the non-rough side.
Chapter 5 Problem solving z Maintenance might be due. Check this by printing a copy of the supplies status page (see “Supplies status page” on page 156). If maintenance is due, order and install the printer maintenance kit. (See the introduce guide on the product CD, or go to www.hp.com/cposupport/.) Page skew z Print a few more pages to see if the problem corrects itself. z Verify that there are no torn pieces of paper inside the printer.
Chapter 5 Problem solving z Make sure that paper is loaded correctly, all adjustments have been made, and the paper is under the corner tabs (see “Orienting media” on page 31). z Make sure that paper type and quality meet HP specifications (see “Specifications” on page 164). z If envelopes are creasing, try storing envelopes so that they lie flat.
Chapter 5 Problem solving 130 Preventing wrinkles on envelopes If envelopes are wrinkled when printed, first ensure that you are using supported types of envelopes. Then, use the following procedure to move the fuser levers to the higher position while printing the envelopes. To prevent wrinkles on envelopes 1 Open the left door (If an optional output device is installed, first slide it away from the printer). 1 WARNING! Avoid touching the adjacent fusing area. It can be HOT.
Chapter 5 Problem solving Detecting printer problems Troubleshooting checklist Note z Print job on custom paper does not fit correctly z Problems with the stapler/stacker z Problems with the multifunction finisher For more information about an optional HP output device, see the use guide that came with the device.
Chapter 5 Problem solving 132 Determining printer problems Situation Solution A printer cover is open. Firmly close the printer doors (left, front, and right). Correct size of paper is not loaded. Check paper trays to be sure the correct sizes are loaded as configured. Also, check that guides are set correctly. Display is blank, and internal fans are not running. Make sure that the printer power is on.
Chapter 5 Problem solving 133 Situation Solution Printer is turned on, but internal fans are not running. Make sure the line voltage is correct for the printer power configuration. (See the plate next to the power receptacle on the back of your printer for voltage requirements.) If you are using a power strip and its voltage is not within specification, plug the printer directly into the power receptacle. Printer voltage is not correct. Make sure line voltage is in the correct range.
Chapter 5 Problem solving 134 Software, computer, and printer interface problems Situation Solution A page fails to print. Set PRINT PS ERRORS=ON, and then send the job again to print a PS error page. If this does not identify the problem, try turning off Resource Saving and I/O Buffering or try installing more memory (See “PCL or PS font list” on page 159). A page prints with clipped margins.
Chapter 5 Problem solving 135 Situation Solution Auto setup did not automatically set up the printer. z Set up the printer manually by selecting Configure. z Select an alternate PPD (See “Selecting an alternate PPD” on page 149). z The PPD might have been renamed. If so, select the renamed PPD (See “Selecting an alternate PPD” on page 149). z A network queue might be present. z Turn the printer off and then back on. z Make sure the printer cartridge is installed properly.
Chapter 5 Problem solving 136 Situation Solution Connection cannot be established or seems to take longer than usual. z Use a device that is IRDA-compliant; look for an IRDA symbol on the device, or see the computer user guide for IRDA specifications. z Make sure that the operating system on your computer includes a FIR driver and that your program uses a compatible driver. (Note that complex pages take longer to print.
Chapter 5 Problem solving 137 Situation Solution Data is missing, but there are no printer messages. z Check your software application to be sure the print file contains no errors. z Check your cable to make sure it is securely connected to both the printer and the computer. z Your parallel printer cable might be defective. Use a high-quality cable. (See the introduce guide on the product CD, or go to www.hp.com/cposupport/ for an HP cable part number.) z Check your network connection.
Chapter 5 Problem solving 138 Situation Solution Driver might not be set up to print on both sides of the paper. Make sure that the option to print on both sides of the paper is properly configured in the driver. Duplex printing accessory jams. Make sure that you are using the supported paper weights and sizes. (See the introduce guide on the product CD, or go to www.hp.com/cposupport/.) FIR port status indicator does not light up.
Chapter 5 Problem solving 139 Situation Solution General operation problems. For general paper operation information, see “Printing tasks” on page 30. General repeated stapler jam problems. z Check to see that the job to be stapled is less than five mm (.08 inch) thick. z Stapler might have some trapped staple wires that are obstructing the magazine. Remove loose staples and paper dust from the inside of the stapler (See “To clear a staple jam from the optional stapler/stacker” on page 96).
Chapter 5 Problem solving 140 Situation Solution Job prints in Courier (the printer default font) instead of the font you requested. z The requested typeface is not available in the printer or is not present on the disk. Use a font download utility to download the desired font. z Fonts downloaded to memory are lost when the printer is turned off. They are also lost if Resource Saving is not used, and a personality switch is performed to print a PCL job.
Chapter 5 Problem solving 141 Situation Solution Job was not stapled. Jobs sent to the stapler might not be stapled for one or more of the following reasons: z One-page jobs will not be stapled. z The stapler is out of staples and AUTO CONTINUE is set to ON. z The wrong size or type of paper was used for the job. z More than 50 pages were sent to the stapler, exceeding its capacity. z The stapler has bent or broken staples in the stapler head.
Chapter 5 Problem solving 142 Situation Solution LOAD TRAY x [TYPE] [SIZE] paper size message Load the requested paper size, or press to print on a size already loaded. The printer has a job in the buffer and is waiting to print on the correct paper size. Network or shared printer problems. Check for network or shared printer problems by connecting your computer directly to the printer and printing from a program you know works.
Chapter 5 Problem solving 143 Situation Solution Paper size adjustment and installation. See the introduce guide on the product CD, or go to www.hp.com/cposupport/. Printer does not recognize the duplex printing accessory. z Print a configuration page to ensure that the duplex printing accessory is installed properly (See “Configuration page” on page 155). z Turn the printer off. Remove and reinstall the unit. Turn the printer on.
Chapter 5 Problem solving 144 Situation Solution Printer draws paper from the wrong tray. z Be sure your program is selecting the correct paper size or type. z Make sure that the driver for your program is correctly installed, configured, and capable of requesting the desired paper size and type. z The size of paper requested is not loaded in the tray selected. The printer draws paper from the next default tray that contains the correct size.
Chapter 5 Problem solving 145 Situation Solution Printer is usually slow to respond. z Printer speed is highly dependent on how your software application is set up, which printer driver you are using, and how much traffic is on the network. See the start guide for configuration information. z You might need to add more memory (See “Installing memory” on page 200). Printer port problem. Check that your computer port is configured and working properly.
Chapter 5 Problem solving 146 Situation Solution Printing stops in the middle of the job. z Check the control panel display for an error message. z If you are on a network, make sure the computer is correctly configured and that there is not a network problem (see your network administrator). z Check the line voltage to make sure that it is steady and within printer specifications. (See the introduce guide on the product CD, or go to www.hp.com/cposupport/.) Turn the printer off and then back on.
Chapter 5 Problem solving 147 Situation Solution The FIR status indicator turns off during transmission. The connection might have been broken. Press C ANCEL J OB to clear the printer memory. Then, reposition the portable device within the range of operation described in “Printing a job using FIR” on page 72, and print the job again. The Macintosh computer is not communicating with the printer. z Make sure the printer control panel displays READY.
Chapter 5 Problem solving Cabling configurations Correcting output quality problems 148
Chapter 5 Problem solving Selecting an alternate PPD This section, which only applies to Macintosh users, explains how to select an alternate PPD. To select an alternate PPD 1 Open the Chooser from the Apple menu. 2 Click the LaserWriter 8 icon. 3 If you are on a network with multiple zones, select the zone in the AppleTalk Zones box where the printer is located. 4 Click the printer name you want to use in the Select a PostScript Printer box.
Chapter 5 Problem solving Renaming the printer If you are going to rename the printer, do this before selecting the printer in the Chooser. If you rename the printer after selecting it in the Chooser, you will have to go back into the Chooser and reselect it. Use the Printer Name feature in the HP LaserJet Utility settings to rename the printer.
Chapter 5 Problem solving Communicating with an optional HP Jetdirect print server If the printer contains an optional HP Jetdirect internal print server, and you cannot communicate with the printer over the network, verify the operation of the print server. Check the Jetdirect Configuration Page for the message I/O CARD READY. (To print a configuration page, press 22 for five seconds while the printer is idle.) For troubleshooting information, see the HP Jetdirect administrator’s guide.
Chapter 5 Problem solving 1 Use the EIO menu to manually set the link speed (10 or 100 Mbps) and communication mode (full or half-duplex) so that they match the network. (See “EIO submenu” on page 190). For example, if the port on the network switch is set for 100TX full-duplex operation, you must set the print server for 100TX full-duplex operation. 2 Turn the printer off and back on and check the print server operation. If the print server fails to link, try a different network cable.
Chapter 5 Problem solving 153 Checking the printer configuration From the printer control panel, you can print pages that give details about the printer and its current configuration. The following information pages are described here: z Menu map z Configuration page z Supplies status page z Usage page z PCL or PS font list z File directory page z Jetdirect z Event log z Paper path test Use this procedure to print these information pages.
Chapter 5 Problem solving Menu map To see the current settings for the menus and items available in the control panel, print a control panel menu map. Many of these values can be overridden from the printer driver or program. You might want to store the menu map near the printer for reference. The content of the menu map varies, depending on the options currently installed in the printer. For a complete list of control panel items and possible values, see “Control panel menus” on page 172.
Chapter 5 Problem solving 155 Configuration page Use the configuration page to view current printer settings, to help troubleshoot printer problems, or to verify installation of optional accessories, such as memory (DIMMs), paper trays, and printer languages. Note If an HP Jetdirect print server is installed, an HP Jetdirect configuration page will print out as well.
Chapter 5 Note Problem solving 4 Memory lists the printer memory information, PCL Driver Work Space (DWS), and I/O buffering and Resource Saving information. 5 Security lists the status of the printer control panel lock, control panel password, and disk drive. 6 Paper Trays and Options lists the size settings for all trays and lists optional paper-handling accessories that are installed. Numbers in the sample printout match the numbers in the printer messages.
Chapter 5 Problem solving 157 1 2 3 4 1 Supplies website is the local website for ordering supplies through the Internet. 2 Cartridge Information indicates the amount of toner available in the print cartridge, estimated pages remaining for the amount of toner left in the cartridge, total number of pages and jobs processed, print cartridge manufacture date and serial number, and how to recycle HP print cartridges.
Chapter 5 Problem solving 158 1 2 3 Checking the printer configuration
Chapter 5 Problem solving 1 Product Name and Printer Name indicate the series of HP LaserJet printer in use. 2 Usage Totals indicates types of pages that have been printed, the number of single-sided pages printed, the number of duplexed pages printed, and the total number of pages printed. 3 Coverage indicates the amount of toner used on a page. PCL or PS font list Use the font lists to see which fonts are currently installed in the printer.
Chapter 5 Problem solving 160 File directory page The file directory page contains the following information: 1 2 3 1 Disk Information indicates the disk model number, serial number, capacity, available free space, and whether you might write to the disk. 2 File Size column indicates the size of each file under the Directory/File Name column. If a directory is listed on the line, then Directory appears in this column, and its path is listed in the Directory/File Name column.
Chapter 5 Problem solving Jetdirect page The Jetdirect page contains the following information: 1 2 3 1 HP Jetdirect Configuration indicates the printer status, model number, hardware firmware version, port select, port configuration, auto negotiation, manufacturing identification, and manufactured date.
Chapter 5 Problem solving 162 Event log page The first page of the event log contains the following information: 1 5 6 2 3 4 1 Current Page Count indicates the number of pages printed from the printer. 2 Number indicates the order in which the errors occurred. The last error to occur has the highest number. 3 Error indicates the internal error code for each error. 4 Page Count indicates the number of pages printed from the printer when the error occurred.
Chapter 5 Problem solving 163 To print an event log 1 Press . 2 Use or to scroll to Configure Device and press 3 Use or to scroll to Diagnostics and press 4 Use or to scroll to Print Event Log and press . . . Printing a paper path test The paper path test can be used to verify that various paper paths are working properly or to troubleshoot problems with tray configuration.
Appendix A A Specifications Specifications Overview This section presents some of the printer specifications.
Appendix A Specifications 165 Paper weight equivalence table Use this table to determine approximate equivalent basis weight in weight specifications other than U.S. bond weight. For example, to determine the equivalent of 20 lb U.S. bond weight paper in U.S. cover weight, locate the bond weight (in row two, first column) and scan across the row to the cover weight (in the third column). The equivalent is 75 g/m 2 (28 lb). Note Shaded areas indicate a standard weight for that grade. U.S.
Appendix A Specifications 166 U.S. Bond Weight (lb) U.S. Text/ Book Weight (lb) U.S. Cover Weight (lb) U.S. Bristol Weight (lb) U.S. Index Weight (lb) U.S.
Appendix A Specifications 167 Printing supplies Item Part number Description or use C8543X Replacement HP maximum capacity, smart print cartridge. Print cartridge 30,000 pages HP LaserJet Monochrome Transparencies Specifically engineered for use with HP LaserJet monochrome printers. Letter (8.5 by 11 in), 50 sheets/box 92296T A4 (210 by 297 mm), 50 sheets/box 92296U HP LaserJet Soft Gloss Paper Letter (8.
Appendix A Specifications Item 168 Part number HP LaserJet Paper Letter (8.5 by 11 in), 500 sheets/ream, 10-ream carton HPJ1124 Letter (8.5 by 11 in), 3-hole, 500 sheets/ream, 10-ream carton HPJ113H Legal (8.5 by 14 in), 500 sheets/ream, 10-ream carton HPJ1424 A4 (210 by 297 mm), 500 sheets/ream, 5-ream carton CHP310 Tabloid (11 by 17 in), 500 sheets/ream, 5-ream carton HPJ1724 HP Printing Paper Letter (8.
Appendix A Specifications Item 169 Part number Description or use Letter (8.5 by 11 in), 500 sheets/ream, 10-ream carton HPM1120 For use with all office equipment (laser and inkjet printers, copiers, and fax machines). Created for businesses that want one paper for all their office needs. Brighter and smoother than other office papers. Letter (8.5 by 11 in), 500 sheets/ream, 5-ream carton HPM115R Letter (8.5 by 11 in), 3-hole, 500 sheets/ream, 10-ream carton HPM113H Legal (8.
Appendix A Specifications Item 170 Part number HP Office Recycled Paper Description or use For use with all office equipment (laser and inkjet printers, copiers, and fax machines). Good for high-volume printing. Letter (8.5 by 11 in), 500 sheets/ream, 10-ream carton HPE1120 Letter (8.5 by 11 in), 3-hole, 500 sheets/ream, 10-ream carton HPE113H Satisfies U.S. Executive Order 13101 for environmentally preferable products. Legal (8.
Appendix A Specifications 171 Envelope margins The following table gives typical address margins for a Commercial #10 or DL envelope. Type of address Top margin Left margin Return address 15 mm (0.6 inches) 15 mm (0.6 inches) Delivery address 51 mm (2 inches) 85 mm (3.5 inches) Note Overview For the best print quality, position margins no closer than 15 mm (0.6 inches) from the edges of the envelope.
Appendix B B Control panel menus Control panel menus Overview The control panel menu layout represents an attempt to show the menus used by all end users while protecting the menus used by administrators. End users will typically use the first three menus of the list. Administrators and service technicians will use the other items, which can be protected by a personal identification number (PIN).
Appendix B Control panel menus This appendix includes: z Retrieve job menu shows jobs stored on the device. Jobs are listed by user and job name. See “Job retention features” on page 59 for information of how to store jobs. z Information menu lists printable menu map and other information pages. z Paper handling menu allows the user to set paper type (and size if not detected) for each printer tray. z Configure device menu allows administrators to set defaults, I/O ports, diagnostics, and resets.
Appendix B Control panel menus 174 Retrieve job menu Note If there are no private, stored, quick copy, or proof-and-hold jobs on the printer hard disk or RAM memory, the message NO STORED JOB is displayed when the menu is selected. 1 The user is presented a list of user names. 2 The user selects a user name, and is then shown a list of jobs stored for that user. 3 The user selects a job name, and can print or delete. If a job requires a PIN to print, the PRINT command and a PIN must be provided.
Appendix B Control panel menus 175 Information menu To print an information page, scroll to the desired page and press . . Item Explanation PRINT MENU MAP Generates a menu map that shows layout and current settings of the control menu items. The printer will back up one screen to SET FRONT TO BACK when the page is completed. PRINT CONFIGURATION Generates a page detailing the current configuration of the printer. The printer will return to the online READY state when the page is completed.
Appendix B Control panel menus 176 Paper handling menu When paper handling settings are correctly configured through the control panel, you can print by choosing the type and size of paper from the printer driver or software application. For more information, see “Printing by type and size of paper” on page 57. Some items in this menu (such as duplex and manual feed) are accessible from a software application, or from the printer driver (if the appropriate driver is installed).
Appendix B Control panel menus 177 Item Values Explanation FUSER MODES AUTO NORMAL LOW HIGH1 HIGH2 SPECIAL Configure the fuser mode associated with each paper type. The fuser mode can only be changed from this menu option in the control panel. AUTO: Utilizes the optimum mode for that media type. NORMAL: Normal temperature, prints at 50 pages per minute (ppm). LOW: Low temperature, prints at 50 ppm. HIGH1: Raises the temperature, prints at 50 ppm. HIGH2: Raises the temperature, prints at 32 ppm.
Appendix B Control panel menus 178 Configure device menu This menu contains all administrative functions. Printing submenu Some items in this menu are available from a software application, or from the printer driver (if the appropriate driver is installed). Printer driver and program settings override control panel settings. For more information, see “Using features in the printer driver” on page 51.
Appendix B Control panel menus 179 Item Values Explanation DEFAULT CUSTOM PAPER SIZE UNIT OF MEASURE X DIMENSION Y DIMENSION Allows the user to set a custom paper size for any of the installed trays. Substitute the tray number for . This menu only appears when the selected tray custom switch is in the custom size position. The user selects the X and Y dimensions of the custom paper size using the ruler labels in the trays.
Appendix B Control panel menus 180 Item Values Explanation MANUAL FEED=OFF OFF ON Feed the paper manually from optional Tray 1, rather than automatically from a tray. When MANUAL FEED=ON and optional Tray 1 is empty, the printer goes offline when it receives a print job. It then displays MANUALLY FEED [PAPER SIZE]. For more information, see “Manually feeding paper from optional Tray 1” on page 56. EDGE TO EDGE OVERRIDE=OFF OFF ON Turns the edge-to-edge mode on or off for all print jobs.
Appendix B Control panel menus 181 Item Values Explanation FORM LENGTH 60 Sets vertical spacing from 5 to 128 lines for default paper size. Enter the value using the numeric keypad. ORIENTATION PORTRAIT Allows the user to select default page orientation. Note It is best to set the page orientation from the printer driver or software application. (Driver and software settings override control panel settings.) FONT SOURCE INTERNAL INTERNAL: Internal fonts. SOFT: Permanent soft fonts.
Appendix B Control panel menus 182 Item Values Explanation APPEND CR TO LF=NO YES NO Select YES to append a carriage return to each line feed encountered in backward-compatible PCL jobs (pure text, no job control). Some environments, such as UNIX, indicate a new line using only the line feed control code. This option allows the user to append the required carriage return to each line feed.
Appendix B Control panel menus 183 Item Values Explanation STAPLES=NONE Values vary depending on the output device attached If stapling is requested, indicates where the staple is placed and how many staples are placed. If a stacker is attached to the printer, stapling is not an option.
Appendix B Control panel menus 184 Print quality submenu Some items in this menu are accessible from a software application, or from the printer driver (if the appropriate driver is installed). Printer driver and software application settings override control panel settings. For more information, see “Using features in the printer driver” on page 51. Item Values Shift the margin alignment to center the image on the page from top to bottom, and left to right.
Appendix B Control panel menus 185 Item Values Explanation ECONOMODE=OFF OFF ON Turn EconoMode on (to save toner) or off (for high quality). EconoMode is designed to give print output at a very low cost. EconoMode will work only with genuine HP print cartridges. Note It is best to turn EconoMode on or off from the control panel (Control panel settings override driver and software settings). TONER DENSITY=3 1 to 5 Lighten or darken the print on the page by changing the toner density setting.
Appendix B Control panel menus 186 System setup submenu Items in this menu affect the printer function. Configure the printer according to your printing needs. Item Values Explanation JOB STORAGE LIMIT=32 1 to 100 Specifies the number of jobs that can be stored on the printer hard disk accessory. JOB HELD TIMEOUT= OFF OFF 1 HOUR 4 HOURS 1 DAY 1 WEEK Sets the amount of time that quick copy, proof and hold, private, and stored jobs are kept before being automatically deleted from the queue.
Appendix B Control panel menus 187 Item Values Explanation CLEARABLE WARNINGS= JOB ON JOB Set the amount of time that a clearable warning is displayed on the printer control panel. ON: Warning messages display on the control panel until is pressed. JOB: Warning messages display on the control panel until the end of the job from which they were generated. AUTO CONTINUE=ON ON OFF Determine how the printer reacts to errors.
Appendix B Control panel menus 188 Item Values Explanation JAM RECOVERY= AUTO AUTO ON OFF Determine how the printer functions when a jam occurs. AUTO: The printer automatically selects the best mode for printer jam recovery (usually ON). This is the default setting. ON: The printer automatically reprints pages after a paper jam is cleared. OFF: The printer does not reprint pages following a paper jam. Printing performance might be increased with this setting.
Appendix B Control panel menus 189 I/O submenu Items in the I/O (input/output) menu affect the communication between the printer and the computer. I/O timeout submenu Item Values Explanation I/O TIMEOUT=15 5 to 300 Select the I/O timeout period in seconds. (I/O timeout refers to the time, measured in seconds, that the printer waits before ending a print job.) This setting allows you to adjust timeout for best performance.
Appendix B Control panel menus EIO submenu The EIO (enhanced input/output) submenu appears only when an EIO device is installed in an EIO slot on the printer (such as an HP Jetdirect print server). The items in the menu depend on the particular accessory product installed. If the printer contains an HP Jetdirect print server EIO card, you can configure basic networking parameters using the EIO menu.
Appendix B Control panel menus 191 Item Options Values Explanation TCP/IP ENABLE ON OFF Selects whether the TCP/IP protocol is enabled (ON) or disabled (OFF). CONFIG METHOD BOOTP DHCP MANUAL Selects whether the TCP/IP configuration parameters are set automatically from a network server either using BootP (Bootstrap Protocol), DHCP (Dynamic Host Configuration Protocol), or manually from the EIO submenu. Provides access to parameters that can manually configured from the printer control panel.
Appendix B Control panel menus 192 Item Options Values Explanation IPX/SPX ENABLE ON OFF Selects whether the IPX/SPX protocol stack is enabled (ON) or disabled (OFF). FRAME TYPE AUTO EN_8023 EN_II EN_8022 EN_SNAP TR_8022 TR_SNAP Selects the frame type setting for your network SOURCE ROUTING AUTO OFF ALL ROUTES SINGLE ROUTE AUTO (default) automatically sets and limits the frame type to the first one detected.
Appendix B Control panel menus Item LINK SPEED Configure device menu Options 193 Values Explanation AUTO 10T HALF 10T FULL 100TX HALF 100TX FULL For an Ethernet network only, sets the network link speed and communication mode of the HP Jetdirect 10/100TX print server. The default setting is AUTO, where the printer automatically configures itself to match the network link speed (10 or 100 Mbps) and communication mode (half or full duplex).
Appendix B Control panel menus 194 Diagnostics submenu Administrators can use this submenu to isolate parts, and to troubleshoot jam and print quality issues. Item Values Explanation PRINT EVENT LOG Generates a localized LIFO (last in, first out) list of the 50 most recent entries in the error log. The printed event log shows error number, page count, error code, and description or personality.
Appendix B Control panel menus The items in the Resets submenu will clear all memory in the printer, while C ANCEL J OB clears only the current job. Item Explanation RESTORE FACTORY SETTINGS This item performs a simple reset and restores most of the factory (default) settings. This item also clears the input buffer for the active I/O. Resetting memory during a print job can result in data loss. This item does not affect network settings stored on the HP Jetdirect print server (if installed).
Appendix B Control panel menus Service menu The Service menu is locked and requires a PIN to enter. A service professional may use this, but a user should have no need for access. Item Explanation CLEAR EVENT LOG This item allows the service representative to clear the printer internal error log.
Appendix C C Printer memory and expansion Printer memory and expansion Overview This appendix includes: z Determining memory requirements z Installing memory z Checking memory installation z Saving resources (permanent resources) z Installing EIO cards/mass storage The printer has three DIMM slots for upgrading: Note Overview z more printer memory. DIMMs are available in 16, 32, 64, and 128 MB, for a maximum of 384 MB. z flash DIMMs, available in 2, 4, 6, 8, and 16 MB.
Appendix C Printer memory and expansion You might want to add more memory to the printer if you often print complex graphics or PS documents, print with the optional duplex printing accessory, use many downloaded fonts, or print large paper sizes (such as A3, B4, or 11 by 17). The printer has three EIO slots for expanding printer capabilities: z One or more network cards. z A mass storage device, such as a hard disk.
Appendix C Printer memory and expansion Determining memory requirements The amount of memory you need depends on the types of documents you print. Your print engine can print most text and graphics at 1,200 dpi FastRes without additional memory. Add memory to your printer if you: z commonly print complex graphics. z use many temporarily downloaded fonts. z print complex documents. z print two-sided documents. z use advanced functions. z print PostScript documents.
Appendix C Printer memory and expansion 200 Installing memory Use this procedure to install additional memory. Before you begin, print a configuration page by pressing 22 on the numeric keypad to find out how much memory is installed in the printer before adding more memory. The table lists the maximum amount of memory allowed for each DIMM slot. Note To obtain 384 MB of memory, you need to remove the 64 MB that came with the printer and replace it with 128 MB.
Appendix C Printer memory and expansion CAUTION Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist strap or frequently touch the surface of the DIMM antistatic package, then touch bare metal on the printer. 201 2 To install memory 1 If you have not already done so, print a configuration page to find out how much memory is installed in the printer before adding more memory. (Press 22 on the numeric keypad when the printer is idle.) 2 Turn the printer off.
Appendix C Printer memory and expansion 4 5 Grasp the screws and pull the formatter board out of the printer. Place it on a flat, non-conductive surface. 4 Remove the DIMM from the antistatic package. Hold the DIMM with fingers against the side edges and thumbs against the back edge. Align the notches on the DIMM with the DIMM slot. (Check that the locks on each side of the DIMM slot are open, or outward.) See “Installing memory” on page 200 for the maximum amount of memory for each DIMM slot.
Appendix C Printer memory and expansion 7 8 Slide the formatter board back into the printer and tighten the two screws. 203 7 Plug in the power cord and connect all cables. Turn the printer on.
Appendix C Printer memory and expansion Checking memory installation Follow this procedure to verify that DIMMs are installed correctly: Note 1 Check that the printer control panel displays READY when the printer is turned on. If an error message appears, a DIMM might have been incorrectly installed. 2 Press 22 on the numeric keypad. The configuration page prints. 3 Check the memory section on the configuration page and compare it to the configuration page printed before the DIMM installation.
Appendix C Printer memory and expansion Saving resources (permanent resources) Utilities or jobs that you downloaded to the printer sometimes include resources (for example, fonts, macros, or patterns). Resources that are internally marked as permanent remain in the printer memory until you turn the printer off.
Appendix C Printer memory and expansion 206 Installing EIO cards/mass storage Hewlett-Packard constantly introduces new software tools for use with your printer and accessories. These tools are available from the Internet free of charge. (See the introduce guide on the product CD, or go to www.hp.com/cposupport/.) Follow this procedure to install an EIO card or mass storage device: 1 Turn off the printer and remove the power cord before installing the EIO cards or mass storage device.
Appendix D D Printer commands Printer commands Overview Most software applications do not require you to enter printer commands. See your computer and software documentation to find the method for entering printer commands, if needed.
Appendix D Printer commands PCL 5e PCL 5e printer commands tell the printer which tasks to perform or which fonts to use. This appendix provides a quick reference for users familiar with PCL 5e command structure. Note Unless PCL 5e backward compatibility is required, HP recommends that PCL 6 printer drivers be used to take full advantage of all printer features. The PCL 5e printer driver in this printer is not backward compatible with older printers that use PCL 5e printer drivers.
Appendix D Printer commands 209 Understanding PCL 5e printer command syntax Before using printer commands, compare these characters: Lowercase l: l Uppercase O: O Number one: 1 Number 0: 0 Many printer commands use the lowercase letter l (l) and the number one (1), or the uppercase letter O (O) and the number zero (0). These characters may not appear on your screen as shown here. You must use the exact character and case specified for PCL 5e printer commands.
Appendix D Printer commands 2 When combining escape sequences, change the uppercase (termination) character in each individual escape sequence to lower case. 3 The final character of the combined escape sequence must be uppercase.
Appendix D Printer commands Selecting PCL 5e fonts Print a PCL font list to view the command for each internal font (See “PCL or PS font list” on page 159). A sample section is shown below. Notice the two variable boxes for symbol set and point size. These variables must be filled in, or the printer will use defaults. For example, if you want a symbol set that contains line-draw characters, select the 10U (PC-8) or 12U (PC-850) symbol set.
Appendix D Printer commands 212 Common PCL 5e printer commands Function Command Options (#) Reset ?E n/a Number of copies Ec&l#X 1 to 32,000 2-sided/1-sided printing Ec&l#S 0 = Simplex (1-sided) printing 1 = Duplex (2-sided) with long-edge binding 2 = Duplex (2-sided) with short-edge binding Job control commands Common PCL 5e printer commands
Appendix D Printer commands Function 213 Command Options (#) Paper source Ecl#H 0 = prints or ejects current page 1 = Tray 2 2 = manual feed, paper 3 = manual feed, envelope 4 = Optional Tray 1 5 = Tray 3 7 = auto select 20 = Optional Tray 4 22-69 = external trays Paper size Ecl#A 1 = Executive 2 = Letter 3 = Legal 6 = 11 by 17 17 = 16K 18 = JIS EXEC 19 = 8K 25 = A5 26 = A4 27 = A3 44 = B6-JIS 45 = B5-JIS 46 = B4-JIS 72 = Postcard (double) 80 = Monarch 81 = Commercial 10 90 = DL 91 = Internationa
Appendix D Printer commands 214 Function Command Options (#) Paper type Ec&n# 5WdBond = Bond 6WdPlain = Plain 6WdColor = Color 7WdLabels = Labels 9WdRecycled = Recycled 11WdLetterhead = Letterhead 10WdCardstock = Cardstock 11WdPrepunched = Prepunched 11WdPreprinted = Preprinted 13WdTransparency = Transparency #WdCustompapertype = Custom a Orientation Ec&l#O 0 1 2 3 Top margin Ec&l#E # = number of lines Text length (bottom margin) Ec&l#F # = number of lines from top margin Left margin Ec&a
Appendix D Printer commands 215 Function Command Options (#) Display functions On EcY n/a Display functions Off EcZ n/a Enter PCL mode Ec%#A 0 = Use previous PCL cursor position 1 = Use current HP-GL/2 pen position Enter HP-GL/2 mode Ec%#B 0 = Use previous HP-GL/2 pen position 1 = Use current PCL cursor position Symbol sets b Ec(# 8U = HP Roman-8 Symbol Set 10U = IBM Layout (PC-8) (code page 437) Default Symbol Set 12U = IBM Layout for Europe (PC-850) (code page 850) 8M = Math-8 19U = Wi
Appendix D Printer commands 216 Function Command Options (#) Primary stroke Wt. b Ec(s#B 0 1 3 4 Typeface b Ec(s#T Print a PCL font list to view the command for each internal font (See “Information menu” on page 175). = = = = medium (book or text) semi bold bold extra bold a. For custom paper, replace “Custompapertype” with the name of the paper, and replace the “#” with the number of characters in the name plus 1. b.
Appendix E E Regulatory information Regulatory information Overview Overview z Environmental product stewardship program z Environmental conformity 217
Appendix E Regulatory information Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally-sound manner. The HP LaserJet printer has been designed with several attributes to minimize impacts on the environment. The HP LaserJet printer eliminates: Ozone production The printer uses charging rollers in the electrophotographic process and therefore generates no appreciable ozone gas (0 3 ).
Appendix E Regulatory information The printer design reduces: Energy consumption Energy usage drops significantly in low-power (PowerSave) mode. Not only does this save natural resources, but it also saves money without affecting the high performance of this printer. This product qualifies for E NERGY S TAR ® . E NERGY S TAR ® is a voluntary program to encourage the development of energy-efficient office products. E NERGY S TAR ® is a U.S. registered service mark of the U.S.
Appendix E Regulatory information This HP LaserJet printer also contributes to protecting the environment in the following ways: Plastics marking for recycling Plastic parts over 25 grams have markings according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product life.
Appendix E Regulatory information Material safety data sheet The Print Cartridge/Drum material safety data sheet (MSDS) can be obtained by accessing http://www.hp.com/go/msds and selecting the HP LaserJet icon. If you do not have access to the Internet, call U.S. HP FIRST (fax-on-demand service) for material data sheets: z within the U.S. and Canada, call (1) (800) 231-9300 z outside the U.S. and Canada, call (1) (404) 329-2009 Select an Index to view a list of the available documents.
Appendix E Regulatory information To ensure longevity of your HP LaserJet printer, HP provides the following: Extended warranty HP SupportPack provides coverage for the HP hardware product and all HP-supplied internal components. The hardware maintenance covers a three-year period from date of the HP product purchase. The customer must purchase HP SupportPack within 90 days of the HP product purchase.
Appendix E Regulatory information Environmental conformity Plastics Plastic parts have material identification markings, according to international standards, that enhance the ability to identify plastics for proper disposition at the end of the printer’s life. The plastics used in the printer housing and chassis are technically recyclable. Printer and parts Design for recycling has been incorporated into the printer and its accessories.
Index Numerics 10/100Base-TX servers, troubleshooting 151 1200 dpi setting 184 2000-sheet tray. See Tray 4 3,000-sheet stacker. See stacker 3,000-sheet stapler/stacker. See stapler/stacker 300 dpi setting 184 500-sheet trays.
Index bins, output capacities 9 error messages 108 features 9 full, error messages 104 jam locations 84 jams, clearing 91 locating 40 multifunction finisher 41 paper path test, printing 163 selecting 42, 179 troubleshooting 142 black dots, troubleshooting 80, 125 blank pages adding 54 troubleshooting 135 bleeds, printing 49 blinking LEDs control panel 14 paper handling devices 16 booklet bin capacity 9 error message 108 features 41 selecting 179 booklets, making 51, 74 brochures, papers for 167 buffers dat
Index CD-ROM, printing system 18 CFCs (chlorofluorocarbons) 218 characters dropouts, troubleshooting 125 misformed, troubleshooting 127 symbol sets 181 chlorofluorocarbons (CFCs) 218 Chooser, Macintosh alternate PPD, selecting 149 renaming printer 150 troubleshooting drivers 147 cleaning pages printing 80 settings 185 Clear key locating 12 using 13 clearable warnings settings 187 troubleshooting 118 226 clearing jams duplex printing accessory 89 error messages 105, 115 frequent, troubleshooting 102 left
Index configuration page information on 155 printing 175 viewing from embedded web server 27 Configure device menu 178 configure printer page, embedded web server 28 connection unit, error messages 109 connectivity options 10 consumables ordering 28 recycling 220, 223 supplies status page 156 contact information page, embedded web server 28 227 control panel blank, troubleshooting 132 Configure device menu 178 Diagnostics submenu 194 diagram 12 EIO submenu 190 error messages 103 help system 103 I/O menu
Index counts, page resetting from Service menu 196 viewing 155, 162 Courier font settings 180 troubleshooting 140 creases, troubleshooting 128 crop marks, printing 49 curl, troubleshooting 128 Current Page Count 162 custom media loading 33, 34 PCL commands 214 printing 49 tray selection 58 tray settings 38, 179 customer support website 222 cut-off pages, troubleshooting 138 D dark setting, toner density 185 Data LED flashing 137 locating 12 not blinking, troubleshooting 144 on, troubleshooting 141 status,
Index disk accessory error messages 106, 107 features 11 file directory, printing 160, 175 installing 206 job retention 60, 186 management tools 26 not recognized 143 troubleshooting 137 display, control panel 12 distributing toner 80 DLC/LLC protocol stack settings 192 Document Defaults 23 doors error messages 106 jam locations 84 left, clearing jams 92 right, clearing jams 86 DOS prompts 146 dots per inch (dpi), settings 184 dots, troubleshooting 80, 125 Down key locating 12 using 13 downloaded fonts, st
Index edge-to-edge mode margin settings 184 override settings 180 edges not printing, troubleshooting 134 EIO cards buffer overflow, error messages 115 installing 206 slots 198 supported 10 EIO disk error messages 106, 107 features 11 file directory, printing 160, 175 job retention 60, 186 management tools 26 not recognized 143 troubleshooting 137 EIO submenu 190 e-mail page, embedded web server 28 e-mail, receiving alerts 81 embedded web server pages 27 toner level, checking from 77 end of line wrap, PCL
Index FastRes 184 fax-on-demand service 221 features drivers 21, 51 job retention 59 printer 9 feeding modes, trays 55, 58 FIH (Foreign Interface Harness) 10 file directory information on 160 printing 175 film, transparency fuser mode 177 HP LaserJet 167 loading 37 PCL commands 214 printing 48 finisher.
Index G garbled pages, troubleshooting 138 glossy paper, HP 167 graphical display, control panel 12 graphics language, HP-GL/2 208, 215 gray background, troubleshooting 126 group character, PCL commands 209 H hard disk accessory error messages 106, 107 features 11 file directory, printing 160, 175 installing 206 job retention 60, 186 management tools 26 not recognized 143 troubleshooting 137 hardware maintenance agreements 222 heavy paper PCL commands 214 printing 49 help control panel 103 driver 21 HP Cus
Index IBM OS/2 downloading drivers 22 versions supported 19 illegal operations, error messages 106 image quality cleaning page, printing 80 defect tables 123 settings 184 image size, setting default 178 Information menu 175 information pages configuration 155 event log 162 file directory 160 font lists 159 JetDirect 161 menu map 154 printing 153, 175 supplies status 156 usage 157 viewing from embedded web server 27 InfraRed Receiver printing from 71, 72 troubleshooting 136, 138 initializing disks 137 ink c
Index IrDA-compliant devices printing from 71, 72 troubleshooting 136, 138 J jams clearing 83 duplex printing accessory 89 error messages 105, 115 frequent, troubleshooting 102 left door 92 locations 84 multifunction finisher 93 multifunction finisher, staple 98 recovery settings 188 right door 86 standard output bin 91 staple 96, 139 Tray 1 85 Tray 2 or 3 87 Tray 4 88 JetAdmin, HP Web alerts, configuring 81 downloading 18 firmware upgrades 10 toner level, checking from 78 JetDirect page 161 Jetdirect prin
Index landscape orientation driver settings 38 PCL commands 214 setting as default 181 language page, embedded web server 28 language, control panel 132, 188 languages, printer automatic switching 21 default, setting 186 error messages 105 HP-GL/2 208, 215 list of installed, printing 155 PCL command modes 215 laptop computers printing from 71, 72 troubleshooting wireless printing 136, 138 LaserJet Monochrome Transparencies 167 LaserJet Paper, HP 168 LaserJet Paper, HP Premium Choice 167 LaserJet Soft Gloss
Index loading media A4 31, 32 custom sized 33, 34 envelopes 37, 44 error messages 112, 113 labels 37 letter 31, 32 prepunched 35, 36 LocalTalk support 10 locked menus, control panel 15 long edge binding, settings 179 loose toner, troubleshooting 127 lowercase letters, PCL commands 209 M Macintosh alternate PPD, selecting 149 communications, troubleshooting 147 drivers included 20 fonts 25 HP LaserJet Utility 25 operating systems supported 19 renaming printer 150 software included 17 maintenance agreements
Index media curl, troubleshooting 128 default image size, setting 178 error messages 112 first page, different 53 fuser modes 177 HP 167 labels 37, 48 letter, loading 31, 32 margins, envelopes 171 PCL commands 214 prepunched, loading 35, 36 recycled 170, 220 reducing consumption 219 small, mode for 185 sources, settings 58 special 47 transparencies 37, 48 Tray 1 settings 55 tray settings 38 weight equivalence table 165 memory allocation 205 configuration page, printing 156 DIMM errors 118, 120 error messag
Index MSDS (material safety data sheet) 221 multifunction finisher bins 41 booklet bin error message 108 booklets, making 74 different paper size error message 106 door open error messages 105, 106 features 9 output bin, selecting 179 paper jams, clearing 93 staple jams, clearing 98 staple options 183 multiple original prints (mopying) features 51 troubleshooting 114 multiple pages per sheet 54 MultiPurpose Paper, HP 169 multipurpose tray.
Index on button 132 one-sided printing, PCL commands 212 online mode 144 operating systems supported 19 order supplies page, embedded web server 28 ordering supplies 28 orientation, page default 181 driver settings 38 PCL commands 214 orienting media A4 31, 32 custom sized 33, 34 envelopes 37 labels 37 letter 31, 32 prepunched 35, 36 OS/2 downloading drivers 22 versions supported 19 other links page, embedded web server 28 output bins capacities 9 error messages 108 features 9 full, error messages 104 jam
Index paper curl, troubleshooting 128 default image size, setting 178 error messages 112 first page, different 53 fuser modes 177 HP 167 letter, loading 31, 32 PCL commands 213 prepunched, loading 35, 36 recycled 170, 220 reducing consumption 219 small, mode for 185 sources, settings 58 Tray 1 settings 55 tray settings 38 weight equivalence table 165 paper handling features 9 Paper handling menu settings 176 paper handling users LED 16 paper input trays.
Index PCL commands common 212 escape sequences 209 font list 211 syntax 209 PCL drivers backward compatibility 208 features 21 included 20 PCL font list, printing 159, 175 PCL symbol sets 181 PDEs, Macintosh 24 perforation skip, PCL commands 214 Perform Printer Maintenance message, clearing 195 permanent resources 205 personalities automatic switching 21 default, setting 186 error messages 105 HP-GL/2 208, 215 list of installed, printing 155 PCL command modes 215 PINs control panel menus 172 error messages
Index prepunched paper fuser mode 177 loading 35, 36 PCL commands 214 printing 47 preventative maintenance kit.
Index PS drivers features 21 included 20 PS error pages 134, 180 PS font list, printing 159, 175 PS fonts, Macintosh 25 PS jobs, troubleshooting 134, 146 Q quality cleaning page, printing 80 settings 184 troubleshooting 123 quick sets 51 QuickCopy jobs control panel settings 174 creating 65 deleting 67 printing 66 timeout settings 186 R RAM disk error messages 111, 114 settings 188 Ready LED locating 12 states 14 reconfiguring Jetdirect print servers 151 recovery, jam 188 243 recycled paper HP 170 PCL co
Index Resource Manager 26 resource saving 205 restoring factory default settings 195 resuming printing 73 Retrieve job menu 174 returns, bulk 220 review copies, printing 68 right door clearing jams 86 jam locations 84 open, error message 106 RIP ONCE technology 11 ROM disk error messages 112 S saddle stitching booklets 74 saving settings 51 Scale to Fit 51 scan buffer errors 120 screen fonts, Macintosh 25 Security information, configuration page 156 security page, embedded web server 28 Select key locating
Index software Macintosh 17 operating systems supported 19 toner level, checking from 77 troubleshooting 135 Windows 17 sources, paper PCL commands 213 selecting by type or size 58 Tray 1 settings 55 special media, printing on 47 specks, troubleshooting 80, 125 speed data transmission settings 189 resolution settings 184 troubleshooting 138, 145 stacker capacity 9 LED status 16 selecting output location 42 stacker bin capacity 9 features 41 standard output bin capacity 9 features 40 jam locations 84 jams,
Index storing print cartridges 76 substituted fonts Courier, troubleshooting 140 downloaded, troubleshooting 134, 145 EPS files, troubleshooting 139 Sun Solaris installation utility 26 supplies ordering 28 part numbers 167 recycling 220, 223 supplies page, embedded web server 27 supplies status page information on 156 printing 175 support settings page, embedded web server 29 support, HP Customer Care website 222 SupportPack, HP 222 switching, language 21 symbol sets PCL commands 211, 215 selecting 181 syn
Index Tray 1 A4 paper, loading 31 bad connection, error message 104 capacity 9 custom media, loading 33 envelopes, loading 37, 44 error messages 109 feeding modes, setting 55 first page, different paper for 53 fuser levers, setting 45, 46 heavy paper, printing 49 jam locations 84 jams, clearing 85 labels, loading 37 letter paper, loading 31 manual feed messages, troubleshooting 142 manual feed mode 56 paper size, setting 38 prepunched paper, loading 35 Size= 55 Type= 55 Tray 2 or 3 A4 paper, loading 32 cap
Index troubleshooting control panel LEDs 14 control panel messages 103 image defect tables 123 information pages 153 paper path test 163 printing 132 turning printer on 132 1200 dpi setting 184 typefaces.
Index websites Energy Star 219 firmware upgrades 10 HP Customer Care 222 HP Jetdirect Printer Installer for UNIX 26 HP Web JetAdmin 18 material safety data sheet (MSDS) 221 recycling program 220 Windows software 11 weight equivalence table, paper 165 Wide A4 setting 180 Windows driver settings 23 drivers included 20 FIR printing, setting up 71 HP Resource Manager 26 network software installation 22 software included 17 versions supported 19 wireless printing troubleshooting 136, 138 using 71, 72 wrapping l
Index 250
