Chapter 5 5 Problem solving Problem solving Overview This section will help you to troubleshoot and solve printer problems. “Clearing jams” on page 83 Occasionally, paper can jam during printing. This section will help you to locate paper jams, properly clear them from the printer, and solve repeated jams. “Understanding printer messages” on page 103 Many different messages can appear on the printer control panel display. Some messages tell the current printer status, such as INITIALIZING.
Chapter 5 Problem solving Clearing jams If the printer control panel displays a paper jam message, look for paper in the locations indicated in the following graphic. You might need to look for paper in locations other than indicated in the paper jam message. If the location of the paper jam is not obvious, look first in the front door area. After looking at the graphic, you can go to the procedure for clearing the jam. When clearing jams, be very careful not to tear the paper.
Chapter 5 Problem solving 84 Jam locations Face-up bin Front door and print cartridge area Optional output device Standard output bin (Face-down bin) Optional Tray 1 Duplexer (inside the printer) Right door Left door (behind output accessory) Tray 2 and Tray 3 Optional Tray 4 Clearing jams Vertical transfer door
Chapter 5 Problem solving 85 Clearing jams from the input tray areas To clear jams in optional Tray 1 1 Check for paper in the optional Tray 1 area, and remove any paper from this area. Carefully check to be sure you have removed all pieces of torn paper. 2 Open and close the right door to reset the printer.
Chapter 5 Problem solving 86 To clear jams inside the right door 1 Open the right door. 2 Check for paper in the right door area, and remove any paper from this area. Carefully check to be sure you have removed all pieces of torn paper. 3 Open the jam access cover. Pull out and lift the green tab. 4 Remove any paper from this area by pulling it out of the printer. 5 Push the green lever down to original position. 6 Close the right door.
Chapter 5 Problem solving 87 To clear jams in Trays 2 and 3 1 Open the tray until it stops. 2 Check for paper in the tray area, and remove any paper from this area. Carefully check to be sure you have removed all pieces of torn paper. 3 Close the tray. 4 Open and close the right door to reset the printer.
Chapter 5 Problem solving 88 To clear jams in optional Tray 4 1 Open optional Tray 4. 2 Check for paper in the tray area, and remove any paper from this area. Carefully check to be sure you have removed all pieces of torn paper. 3 Close optional Tray 4. 4 Open and close the right door to reset the printer.
Chapter 5 Problem solving 89 Clearing jams from the duplex printing accessory (duplexer) To clear jams in the duplex printing accessory 1 If an optional output device is installed, slide it away from the printer to access the left door. 2 Open the left door and carefully pull out any paper from area. WARNING! 1 Avoid touching the adjacent fusing area. It can be HOT. 3 Remove the duplex printing accessory by pressing the green lever and pulling the unit out until it stops.
Chapter 5 Problem solving 6 Check for paper in the duplex printing accessory area, and remove any paper by pulling it out of the printer. Be careful not to tear the paper. 7 Reinstall the duplex printing accessory by sliding it back into the slot until it locks into place. 8 Close all open doors. If an optional output device is installed, push it back into place.
Chapter 5 Problem solving 91 Clearing jams from the output areas To clear jams in the standard output bin 1 If the jam extends into the output area, slowly and carefully pull the paper straight out of the printer so that it does not tear. 2 Open the left door and carefully pull out any paper from area. (If an optional output device is installed, first move it away from the printer to access the left door.) 3 Close all open doors. If an optional output device is installed, push it back into place.
Chapter 5 Problem solving 92 To clear jams in the left door (fuser area) 1 If an optional output device is installed, slide it away from the printer to access the left door. 2 Open the left door. 1 WARNING! Avoid touching the adjacent fusing area. It can be HOT. 3 Remove any jammed or damaged paper from this area by pulling it out of the printer. 4 Press down on the green tab and carefully check for paper. Be sure to remove all pieces of torn paper. 5 Close the left door.
Chapter 5 Problem solving 93 To clear jams in the multifunction finisher 1 Open the finisher cover. 2 Slowly and carefully pull the paper straight out of the finisher so that it does not tear. 3 Close the finisher cover. 4 Move the finisher away from the printer.
Chapter 5 Problem solving 5 Carefully remove any paper from the printer output area. 6 Carefully remove any paper from the finisher input area. 7 Open the stapler-unit door. 8 To clear a booklet jam, turn the bottom green knob clockwise to remove the booklet.
Chapter 5 Problem solving 9 Close the stapler-unit door. 10 Reattach the finisher.
Chapter 5 Problem solving 96 To clear a staple jam from the optional stapler/stacker Note The message JAM INSIDE STAPLER displays on the control panel. 1 Slide the stapler/stacker away from the printer. 2 Open the stapler unit door. 3 On the staple cartridge, squeeze the tabs together and pull the cartridge out. 4 1 2 Pull the cartridge lever up.
Chapter 5 Problem solving 5 Remove the jammed staple. 6 Push the cartridge lever down. 7 Insert the staple cartridge so that it snaps into place. 8 Close the stapler unit door. 9 Reattach the stapler/stacker to the printer. 97 6 7 7 Note The stapler needs to reload after clearing a staple jam, so the first few documents (no more than five) might not be stapled.
Chapter 5 Problem solving 98 To clear a staple jam from the multifunction finisher CAUTION 1 Open the stapler-unit door. 2 Slide the stapler-unit toward you. 3 Turn the large green knob until the blue dot appears in the window of the stapler unit. 4 Turn the small green knob at the top of the stapler unit counterclockwise until the staple cartridge moves to the left of the stapler unit. 1 2 The blue dot must appear in the window of the stapler unit before you remove the staple cartridge.
Chapter 5 Problem solving 5 Remove the staple cartridge. 6 Pull up on the lever labeled with a green dot. 7 Remove the damaged staple. 8 Press down on the level labeled with a green dot.
Chapter 5 Problem solving 9 Reinstall the staple cartridge. 10 Slide the stapler unit into the finisher. 11 Close the stapler-unit door.
Chapter 5 Problem solving In rare instances, a staple jam might occur in the upper half of the stapler head. Clearing jams 1 Follow steps 1 through 4 for clearing a staple jam from the multifunction finisher (see page 98). 2 Locate the damaged staple at the back of the stapler unit, and then remove the staple. 3 Follow steps 10 through 11 for clearing a staple jam from the multifunction finisher (see page 98).
Chapter 5 Problem solving Solving repeated paper jams Situation Solution General repeated paper jam problems 1. Check to see that paper is correctly loaded in the trays and that all width guides are correctly set (See “Printing tasks” on page 30). 2. Make sure that the paper tray is set for the size of paper installed and that the tray is not overloaded with paper. 3. Try turning over the stack of paper in the tray. If you are using prepunched or letterhead paper, try printing from optional Tray 1. 4.
Chapter 5 Problem solving 103 Understanding printer messages Printer messages appear on the printer control panel display to relay the normal status of the printer (such as Processing Job), or an error condition (such as Close Front Door) that needs attention. “Resolving control panel messages” on page 104 lists messages that require attention, or that might raise questions. Messages are listed in alphabetical order, with numeric messages at the end of the list.
Chapter 5 Problem solving Resolving control panel messages Message Explanation or recommended action ACCESS DENIED MENUS LOCKED The printer control panel function you are trying to access has been locked to prevent unauthorized access. See your network administrator. BAD DUPLEXER CONNECTION The duplex printing accessory is not connected properly to the printer. BAD TRAY 1 CONNECTION Optional Tray 1 is not connected properly to the printer.
Chapter 5 Problem solving Message Explanation or recommended action CARTRIDGE LOW - xxxx PAGES ESTIMATED The message first appears when about eight percent of toner is remaining in the cartridge (about 2,400 pages remaining for the 30,000-page cartridge at five percent coverage). Depending on how the printer is configured, it will either continue to print or it will stop. If the printer stops, you can resume printing by pressing for each job. You might want to have a replacement cartridge available.
Chapter 5 Problem solving Message Explanation or recommended action CLOSE TOP COVER ON LEFT ACCESSORY The top cover on the multifunction finisher is open, or is not closed properly. CLOSE FRONT OR LEFT DOOR The front or left doors are open and must be closed for printing to continue. CLOSE RIGHT DOOR The right door is open and must be closed for printing to continue. DETECTABLE SIZE IN TRAY xx A tray is loaded with standard size paper, and the switch in the tray is set to custom.
Chapter 5 Problem solving Message Explanation or recommended action DISK FILE SYSTEM IS FULL Delete files from the EIO hard disk and then try again. HP Web JetAdmin can be used to delete files and fonts. alternates with READY DISK IS WRITE PROTECTED The disk device is protected, and no new files can be written to it. alternates with READY EIO DISK x NOT FUNCTIONAL The EIO hard disk is not working correctly. Remove the EIO hard disk from the slot (a slot number will replace the X) indicated.
Chapter 5 Problem solving Message Explanation or recommended action FLASH FILE OPERATION FAILED The requested operation could not be performed. You might have attempted an illegal operation, such as trying to download a file to a non-existent directory. alternates with READY FLASH FILE SYSTEM IS FULL Delete files from the flash DIMM. Use HP LaserJet Resource Manager to download or delete files and fonts. (See the software help for more information.
Chapter 5 Problem solving 109 Message Explanation or recommended action INSTALL CARTRIDGE The print cartridge has been removed or has been installed incorrectly. It must be replaced or reinstalled correctly for printing to continue. INSTALL CONNECTION UNIT Connection unit is not installed in the right access door of the printer to allow printing from the optional input device. LOAD TRAY xx A job is sent that requires a specific type and size that is not available.
Chapter 5 Problem solving 110 Message Explanation or recommended action MEMORY SHORTAGE JOB CLEARED The printer did not have enough free memory to print the entire job. The remainder of the job will not print and will be cleared from memory. alternates with Press READY Change the resource saving setting from the printer control panel (See “Control panel menus” on page 172) or add more memory to the printer (See “Printer memory and expansion” on page 197).
Chapter 5 Problem solving Message Explanation or recommended action PERFORM PRINTER MAINTENANCE The printer has passed its prescribed printed page threshold between maintenance procedures. RAM DISK DEVICE FAILURE The RAM disk had a critical failure and can no longer be used. To ensure optimum print quality, the printer prompts you to perform routine maintenance every 350,000 pages. To order a Printer Maintenance Kit, see the introduce guide on the product CD, or go to www.hp.com/cposupport/.
Chapter 5 Problem solving Message Explanation or recommended action ROM DISK DEVICE FAILURE The ROM disk had a critical failure and can no longer be used. Turn the printer off, and then turn the printer on to clear the message. alternates with READY ROM DISK FILE OPERATION FAILED The requested operation could not be performed. You might have attempted an illegal operation, such as trying to download a file to a non-existent directory.
Chapter 5 Problem solving Message Explanation or recommended action STAPLER LOW ON STAPLES The stapler device is running out of staples and needs to be refilled. STAPLER OUT OF STAPLES The stapler device is out of staples and needs to be refilled. TRAY xx CONTAINS UNKNOWN MEDIA The printer cannot sense what type of media is in the specified tray (xx). TRAY xx EMPTY Load the empty tray (xx) to clear the message.
Chapter 5 Problem solving 114 Message Explanation or recommended action UNABLE TO MOPY JOB A mopy job cannot be mopied because of a memory, disk, or configuration problem. Only one copy will be produced. If job name is unknown, insert UNTITLED. UNABLE TO STORE JOB A job cannot be stored on the printer because of a memory, disk, or configuration problem. UNSUPPORTED SIZE IN TRAY xx A sent job has a specified size that is not supported by the printer.
Chapter 5 Problem solving 115 Message Explanation or recommended action 13.xy.zz JAM IN [LOCATION] Remove jammed paper from the specified location (See “Clearing jams” on page 83). Open and close the front door to clear the message. If the message persists after all jams have been cleared, a sensor might be stuck or broken. Contact an HP-authorized service or support provider. (See the introduce guide on the product CD, or go to www.hp.com/cposupport/.
Chapter 5 Problem solving 116 Message Explanation or recommended action 22 PARALLEL I/O BUFFER OVERFLOW Too much data was sent to the parallel port. alternates with To continue press Check for a loose cable connection, and be sure to use a high-quality cable. (See the introduce guide on the product CD, or go to www.hp.com/cposupport/.) (Some non-HP parallel cables might be missing pin connections or might otherwise not conform to the IEEE-1284 specification.
Chapter 5 Problem solving Message Explanation or recommended action 41.3 UNEXPECTED SIZE TRAY xx A tray (xx) is loaded with paper that is longer or shorter in the feed direction than the size configured for the tray. alternates with Press to get to TRAY xx SIZE=. Reconfigure the size in a tray so the printer will use a tray with the size required for the print job. To change size press If the error does not clear, turn the printer off, then turn the printer on.
Chapter 5 Problem solving Message Explanation or recommended action 51.x PRINTER ERROR A temporary printing error occurred. alternates with To continue cycle power 52.x PRINTER ERROR alternates with To continue cycle power 53.xy.zz PRINTER ERROR Turn the printer off, then turn the printer on. If this message persists, contact an HP-authorized service or support provider. (See the introduce guide on the product CD, or www.hp.com/cposupport/.) A temporary printing error occurred.
Chapter 5 Problem solving 119 Message Explanation or recommended action 55.xx PRINTER ERROR A temporary printing error occurred. alternates with Press . If the error does not clear, turn the printer off, then turn the printer on. To continue press If this message persists, contact an HP-authorized service or support provider. (See the introduce guide on the product CD, or go to www.hp.com/cposupport/.) 56.x PRINTER ERROR A temporary printing error occurred.
Chapter 5 Problem solving 120 Message Explanation or recommended action 59.x PRINTER ERROR A temporary printing error occurred. alternates with To continue cycle power 60.x PRINTER ERROR 62.x PRINTER ERROR Turn the printer off, then turn the printer on. If this message persists, contact an HP-authorized service or support provider. (See the introduce guide on the product CD, or go to www.hp.com/cposupport/.) An obstruction prevents the tray specified by xx from lifting paper properly for feeding.
Chapter 5 Problem solving 121 Message Explanation or recommended action 68.x PERMANENT STORAGE ERROR An error occurred in the printer nonvolatile memory (NVRAM), and one or more printer settings has been reset to its factory default. alternates with Printing can continue, but there might be some unexpected functions because an error occurred in permanent storage. To continue press Pressing should clear the message. If this message persists, contact an HP-authorized service or support provider.
Chapter 5 Problem solving Message Explanation or recommended action 69.x PRINTER ERROR A temporary printing error occurred. Turn the printer off, reseat the duplex printing accessory, and then turn the printer on. If this message persists, contact an HP-authorized service or support provider. (See the introduce guide on the product CD, or go to www.hp.com/cposupport/.) 79.xxxx PRINTER ERROR A critical hardware error occurred. Turn the printer off, and then turn the printer on.
Chapter 5 Problem solving 123 Correcting output quality problems Use the examples in the image defect table to determine which print quality problem you are experiencing, then see the corresponding reference pages to troubleshoot. Note The examples below depict letter-size paper that has passed through the printer long-edge first. (If the paper has passed through the printer short-edge first, lines and repeating defects will run vertically rather than horizontally.
Chapter 5 Problem solving 124 Image defect table See “Gray background” on page 126 See “Toner smear” on page 126 See “Loose toner” on page 127 See “Repeating defects” on page 127 See “Misformed characters” on page 127 See “Page skew” on page 128 See “Curl or wave” on page 128 See “Wrinkles or creases” on page 128 Correcting output quality problems
Chapter 5 Problem solving Light print or fade z The print cartridge might be low. Replace the print cartridge. z Maintenance might be due. Check this by printing a copy of the supplies status page (see “Supplies status page” on page 156). If maintenance is due, order and install the printer maintenance kit. (See the introduce guide on the product CD, or go to www.hp.com/cposupport/.) z The print cartridge might be almost empty. Replace the print cartridge.
Chapter 5 Problem solving z Clean the inside of the printer (see the introduce guide on the product CD, or go to www.hp.com/cposupport/) and run a manual cleaning page to clean the fuser (see “Using the printer cleaning page” on page 80). z Replace the print cartridge. z Maintenance might be due. Check this by printing a copy of the supplies status page (see “Supplies status page” on page 156). If maintenance is due, order and install the printer maintenance kit.
Chapter 5 Problem solving z Replace the print cartridge. Loose toner Loose toner, in this context, is defined as toner that can be rubbed off the page. z If paper is heavy or rough, try using a high fuser mode so that toner fuses more completely onto the paper. At the printer control panel, use CONFIGURE FUSER MODE MENU in the Paper handling menu (see “Paper handling menu” on page 176). z If you have observed a rougher texture on one side of your paper, try printing on the non-rough side.
Chapter 5 Problem solving z Maintenance might be due. Check this by printing a copy of the supplies status page (see “Supplies status page” on page 156). If maintenance is due, order and install the printer maintenance kit. (See the introduce guide on the product CD, or go to www.hp.com/cposupport/.) Page skew z Print a few more pages to see if the problem corrects itself. z Verify that there are no torn pieces of paper inside the printer.
Chapter 5 Problem solving z Make sure that paper is loaded correctly, all adjustments have been made, and the paper is under the corner tabs (see “Orienting media” on page 31). z Make sure that paper type and quality meet HP specifications (see “Specifications” on page 164). z If envelopes are creasing, try storing envelopes so that they lie flat.
Chapter 5 Problem solving 130 Preventing wrinkles on envelopes If envelopes are wrinkled when printed, first ensure that you are using supported types of envelopes. Then, use the following procedure to move the fuser levers to the higher position while printing the envelopes. To prevent wrinkles on envelopes 1 Open the left door (If an optional output device is installed, first slide it away from the printer). 1 WARNING! Avoid touching the adjacent fusing area. It can be HOT.
Chapter 5 Problem solving Detecting printer problems Troubleshooting checklist Note z Print job on custom paper does not fit correctly z Problems with the stapler/stacker z Problems with the multifunction finisher For more information about an optional HP output device, see the use guide that came with the device.
Chapter 5 Problem solving 132 Determining printer problems Situation Solution A printer cover is open. Firmly close the printer doors (left, front, and right). Correct size of paper is not loaded. Check paper trays to be sure the correct sizes are loaded as configured. Also, check that guides are set correctly. Display is blank, and internal fans are not running. Make sure that the printer power is on.
Chapter 5 Problem solving 133 Situation Solution Printer is turned on, but internal fans are not running. Make sure the line voltage is correct for the printer power configuration. (See the plate next to the power receptacle on the back of your printer for voltage requirements.) If you are using a power strip and its voltage is not within specification, plug the printer directly into the power receptacle. Printer voltage is not correct. Make sure line voltage is in the correct range.
Chapter 5 Problem solving 134 Software, computer, and printer interface problems Situation Solution A page fails to print. Set PRINT PS ERRORS=ON, and then send the job again to print a PS error page. If this does not identify the problem, try turning off Resource Saving and I/O Buffering or try installing more memory (See “PCL or PS font list” on page 159). A page prints with clipped margins.
Chapter 5 Problem solving 135 Situation Solution Auto setup did not automatically set up the printer. z Set up the printer manually by selecting Configure. z Select an alternate PPD (See “Selecting an alternate PPD” on page 149). z The PPD might have been renamed. If so, select the renamed PPD (See “Selecting an alternate PPD” on page 149). z A network queue might be present. z Turn the printer off and then back on. z Make sure the printer cartridge is installed properly.
Chapter 5 Problem solving 136 Situation Solution Connection cannot be established or seems to take longer than usual. z Use a device that is IRDA-compliant; look for an IRDA symbol on the device, or see the computer user guide for IRDA specifications. z Make sure that the operating system on your computer includes a FIR driver and that your program uses a compatible driver. (Note that complex pages take longer to print.
Chapter 5 Problem solving 137 Situation Solution Data is missing, but there are no printer messages. z Check your software application to be sure the print file contains no errors. z Check your cable to make sure it is securely connected to both the printer and the computer. z Your parallel printer cable might be defective. Use a high-quality cable. (See the introduce guide on the product CD, or go to www.hp.com/cposupport/ for an HP cable part number.) z Check your network connection.
Chapter 5 Problem solving 138 Situation Solution Driver might not be set up to print on both sides of the paper. Make sure that the option to print on both sides of the paper is properly configured in the driver. Duplex printing accessory jams. Make sure that you are using the supported paper weights and sizes. (See the introduce guide on the product CD, or go to www.hp.com/cposupport/.) FIR port status indicator does not light up.
Chapter 5 Problem solving 139 Situation Solution General operation problems. For general paper operation information, see “Printing tasks” on page 30. General repeated stapler jam problems. z Check to see that the job to be stapled is less than five mm (.08 inch) thick. z Stapler might have some trapped staple wires that are obstructing the magazine. Remove loose staples and paper dust from the inside of the stapler (See “To clear a staple jam from the optional stapler/stacker” on page 96).
Chapter 5 Problem solving 140 Situation Solution Job prints in Courier (the printer default font) instead of the font you requested. z The requested typeface is not available in the printer or is not present on the disk. Use a font download utility to download the desired font. z Fonts downloaded to memory are lost when the printer is turned off. They are also lost if Resource Saving is not used, and a personality switch is performed to print a PCL job.
Chapter 5 Problem solving 141 Situation Solution Job was not stapled. Jobs sent to the stapler might not be stapled for one or more of the following reasons: z One-page jobs will not be stapled. z The stapler is out of staples and AUTO CONTINUE is set to ON. z The wrong size or type of paper was used for the job. z More than 50 pages were sent to the stapler, exceeding its capacity. z The stapler has bent or broken staples in the stapler head.
Chapter 5 Problem solving 142 Situation Solution LOAD TRAY x [TYPE] [SIZE] paper size message Load the requested paper size, or press to print on a size already loaded. The printer has a job in the buffer and is waiting to print on the correct paper size. Network or shared printer problems. Check for network or shared printer problems by connecting your computer directly to the printer and printing from a program you know works.
Chapter 5 Problem solving 143 Situation Solution Paper size adjustment and installation. See the introduce guide on the product CD, or go to www.hp.com/cposupport/. Printer does not recognize the duplex printing accessory. z Print a configuration page to ensure that the duplex printing accessory is installed properly (See “Configuration page” on page 155). z Turn the printer off. Remove and reinstall the unit. Turn the printer on.
Chapter 5 Problem solving 144 Situation Solution Printer draws paper from the wrong tray. z Be sure your program is selecting the correct paper size or type. z Make sure that the driver for your program is correctly installed, configured, and capable of requesting the desired paper size and type. z The size of paper requested is not loaded in the tray selected. The printer draws paper from the next default tray that contains the correct size.
Chapter 5 Problem solving 145 Situation Solution Printer is usually slow to respond. z Printer speed is highly dependent on how your software application is set up, which printer driver you are using, and how much traffic is on the network. See the start guide for configuration information. z You might need to add more memory (See “Installing memory” on page 200). Printer port problem. Check that your computer port is configured and working properly.
Chapter 5 Problem solving 146 Situation Solution Printing stops in the middle of the job. z Check the control panel display for an error message. z If you are on a network, make sure the computer is correctly configured and that there is not a network problem (see your network administrator). z Check the line voltage to make sure that it is steady and within printer specifications. (See the introduce guide on the product CD, or go to www.hp.com/cposupport/.) Turn the printer off and then back on.
Chapter 5 Problem solving 147 Situation Solution The FIR status indicator turns off during transmission. The connection might have been broken. Press C ANCEL J OB to clear the printer memory. Then, reposition the portable device within the range of operation described in “Printing a job using FIR” on page 72, and print the job again. The Macintosh computer is not communicating with the printer. z Make sure the printer control panel displays READY.
Chapter 5 Problem solving Cabling configurations Correcting output quality problems 148
Chapter 5 Problem solving Selecting an alternate PPD This section, which only applies to Macintosh users, explains how to select an alternate PPD. To select an alternate PPD 1 Open the Chooser from the Apple menu. 2 Click the LaserWriter 8 icon. 3 If you are on a network with multiple zones, select the zone in the AppleTalk Zones box where the printer is located. 4 Click the printer name you want to use in the Select a PostScript Printer box.
Chapter 5 Problem solving Renaming the printer If you are going to rename the printer, do this before selecting the printer in the Chooser. If you rename the printer after selecting it in the Chooser, you will have to go back into the Chooser and reselect it. Use the Printer Name feature in the HP LaserJet Utility settings to rename the printer.
Chapter 5 Problem solving Communicating with an optional HP Jetdirect print server If the printer contains an optional HP Jetdirect internal print server, and you cannot communicate with the printer over the network, verify the operation of the print server. Check the Jetdirect Configuration Page for the message I/O CARD READY. (To print a configuration page, press 22 for five seconds while the printer is idle.) For troubleshooting information, see the HP Jetdirect administrator’s guide.
Chapter 5 Problem solving 1 Use the EIO menu to manually set the link speed (10 or 100 Mbps) and communication mode (full or half-duplex) so that they match the network. (See “EIO submenu” on page 190). For example, if the port on the network switch is set for 100TX full-duplex operation, you must set the print server for 100TX full-duplex operation. 2 Turn the printer off and back on and check the print server operation. If the print server fails to link, try a different network cable.
Chapter 5 Problem solving 153 Checking the printer configuration From the printer control panel, you can print pages that give details about the printer and its current configuration. The following information pages are described here: z Menu map z Configuration page z Supplies status page z Usage page z PCL or PS font list z File directory page z Jetdirect z Event log z Paper path test Use this procedure to print these information pages.
Chapter 5 Problem solving Menu map To see the current settings for the menus and items available in the control panel, print a control panel menu map. Many of these values can be overridden from the printer driver or program. You might want to store the menu map near the printer for reference. The content of the menu map varies, depending on the options currently installed in the printer. For a complete list of control panel items and possible values, see “Control panel menus” on page 172.
Chapter 5 Problem solving 155 Configuration page Use the configuration page to view current printer settings, to help troubleshoot printer problems, or to verify installation of optional accessories, such as memory (DIMMs), paper trays, and printer languages. Note If an HP Jetdirect print server is installed, an HP Jetdirect configuration page will print out as well.
Chapter 5 Note Problem solving 4 Memory lists the printer memory information, PCL Driver Work Space (DWS), and I/O buffering and Resource Saving information. 5 Security lists the status of the printer control panel lock, control panel password, and disk drive. 6 Paper Trays and Options lists the size settings for all trays and lists optional paper-handling accessories that are installed. Numbers in the sample printout match the numbers in the printer messages.
Chapter 5 Problem solving 157 1 2 3 4 1 Supplies website is the local website for ordering supplies through the Internet. 2 Cartridge Information indicates the amount of toner available in the print cartridge, estimated pages remaining for the amount of toner left in the cartridge, total number of pages and jobs processed, print cartridge manufacture date and serial number, and how to recycle HP print cartridges.
Chapter 5 Problem solving 158 1 2 3 Checking the printer configuration
Chapter 5 Problem solving 1 Product Name and Printer Name indicate the series of HP LaserJet printer in use. 2 Usage Totals indicates types of pages that have been printed, the number of single-sided pages printed, the number of duplexed pages printed, and the total number of pages printed. 3 Coverage indicates the amount of toner used on a page. PCL or PS font list Use the font lists to see which fonts are currently installed in the printer.
Chapter 5 Problem solving 160 File directory page The file directory page contains the following information: 1 2 3 1 Disk Information indicates the disk model number, serial number, capacity, available free space, and whether you might write to the disk. 2 File Size column indicates the size of each file under the Directory/File Name column. If a directory is listed on the line, then Directory appears in this column, and its path is listed in the Directory/File Name column.
Chapter 5 Problem solving Jetdirect page The Jetdirect page contains the following information: 1 2 3 1 HP Jetdirect Configuration indicates the printer status, model number, hardware firmware version, port select, port configuration, auto negotiation, manufacturing identification, and manufactured date.
Chapter 5 Problem solving 162 Event log page The first page of the event log contains the following information: 1 5 6 2 3 4 1 Current Page Count indicates the number of pages printed from the printer. 2 Number indicates the order in which the errors occurred. The last error to occur has the highest number. 3 Error indicates the internal error code for each error. 4 Page Count indicates the number of pages printed from the printer when the error occurred.
Chapter 5 Problem solving 163 To print an event log 1 Press . 2 Use or to scroll to Configure Device and press 3 Use or to scroll to Diagnostics and press 4 Use or to scroll to Print Event Log and press . . . Printing a paper path test The paper path test can be used to verify that various paper paths are working properly or to troubleshoot problems with tray configuration.
