- HP Laserjet Enterprise CP4020/CP4520 Manual

Description Recommended action
11.XX Internal clock error
To continue press OK
The product real-time clock has experienced
an error.
●
XX = 01; clock battery failed
●
XX = 02; real time clock failed
Whenever the product is turned off and then
turned on again, set the time and date at the
control panel. See
System setup menu
on page 329.
If the error persists, you might need to replace
the formatter.
13.XX.YY FUSER AREA JAM A jam has occurred in the fuser area. CAUTION: The fuser can be hot while the
product is in use. Wait for the fuser to cool
before handling it.
For instructions on clearing the jam, see
Clear jams in the right door on page 387.
13.XX.YY FUSER WRAP JAM A jam has occurred in the fuser. CAUTION: The fuser can be hot while the
product is in use. Wait for the fuser to cool
before handling it.
For instructions on clearing the jam, see
Clear jams in the right door on page 387.
13.XX.YY JAM ABOVE TOP OUTPUT BIN A jam has occurred in the output area. For instructions on clearing the jam, see
Clear jams in the output bin area
on page 390.
13.XX.YY JAM IN LOWER RIGHT DOOR A jam has occurred in the lower-right door
(Tray 3).
For instructions on clearing the jam, see
Clear jams in the lower right door (Tray 3, 4,
or 5) on page 393.
13.XX.YY JAM IN RIGHT DOOR A jam has occurred in the duplex and feed
area inside the right door.
For instructions on clearing the jam, see
Clear jams in the right door on page 387.
13.XX.YY JAM IN TOP OUTPUT BIN A jam has occurred in the top output bin. For instructions on clearing the jam, see
Clear jams in the output bin area
on page 390.
13.XX.YY JAM IN TRAY 1 A jam has occurred in Tray 1. For instructions on clearing the jam, see
Clear jams in Tray 1 on page 390.
13.XX.YY JAM IN TRAY <X> A jam has occurred in the indicated tray. For instructions on clearing the jam, see
Clear jams in Tray 2 or optional Trays 3, 4, or
5 on page 392.
13.XX.YY JAMS IN RIGHT DOOR A jam has occurred in the fuser area. CAUTION: The fuser can be hot while the
product is in use. Wait for the fuser to cool
before handling it.
For instructions on clearing the jam, see
Clear jams in the right door on page 387.
20 INSUFFICIENT MEMORY
To continue press OK
The product received more data than can fit
in the available memory. You might have tried
to transfer too many macros, soft fonts, or
complex graphics.
Press the OK button to print the transferred
data (some data might be lost), and then
simplify the print job or install additional
memory.
21.X INSUFFICIENT MEMORY TO LOAD
FONTS/DATA
Insufficient memory to process the print job. Install additional memory in the product.
22 EIO X BUFFER OVERFLOW
To continue press OK
Too much data was sent to the EIO card in
the specified slot (x). An incorrect
communications protocol might be in use.
Press the OK button to print the transferred
data. (Some data might be lost.)
Check the host configuration.
Table 3-14 Control-panel messages (continued)
346 Chapter 3 Solve problems ENWW