LASERJET ENTERPRISE 500 COLOR User Guide M551n M551dn M551xh
HP LaserJet Enterprise 500 color M551 User Guide
Copyright and License Trademark Credits © 2011 Copyright Hewlett-Packard Development Company, L.P. Adobe®, Adobe Photoshop®, Arobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Corel® is a trademark or registered trademark of Corel Corporation or Corel Corporation Limited. The information contained herein is subject to change without notice.
Conventions used in this guide TIP: Tips provide helpful hints or shortcuts. NOTE: Notes provide important information to explain a concept or to complete a task. CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the product. WARNING! Warnings alert you to specific procedures that you should follow to avoid personal injury, catastrophic loss of data, or extensive damage to the product.
iv Conventions used in this guide ENWW
Table of contents 1 Product basics .................................................................................................................. 1 Product comparison .................................................................................................................. 2 Environmental features .............................................................................................................. 4 Accessibility features ................................................................
Backup/Restore menu .............................................................................................. 34 Calibrate/Cleaning menu ........................................................................................ 34 USB Firmware Upgrade menu ................................................................................... 35 Service menu .......................................................................................................... 35 3 Software for Windows ...................
HP Embedded Web Server ........................................................................ 54 HP ePrint ................................................................................................. 54 AirPrint ................................................................................................... 54 Basic print tasks with Mac ....................................................................................................... 55 Cancel a print job with a Mac ..........................
Load Tray 1 ............................................................................................................ 82 Print envelopes ......................................................................................... 84 Load Tray 2 ............................................................................................................ 84 Load the optional 500-sheet paper and heavy media tray (Tray 3) ................................ 85 Load standard-sized paper into Tray 3 .................
Interpret control panel messages for supplies ............................................................ 110 10.XX.YY Supply memory error ................................................................ 110 Black cartridge low ................................................................................ 110 Black cartridge very low ......................................................................... 111 Cyan cartridge low ............................................................................
Select the print resolution ........................................................................ 127 Print on both sides (duplex) with Windows ............................................................... 129 Manually print on both sides with Windows .............................................. 129 Automatically print on both sides with Windows ........................................ 130 Print multiple pages per sheet with Windows ............................................................
Change the color options ....................................................................................... 161 Manual color options ............................................................................................. 161 Use HP EasyColor ................................................................................................................ 163 Match colors to your computer screen .....................................................................................
Clean the paper path ............................................................................................ 181 Product updates ................................................................................................................... 181 11 Solve problems ........................................................................................................... 183 Self help ......................................................................................................................
The Retrieve From USB Settings menu does not open when you insert the USB accessory ............................................................................................................. 212 The file does not print from the USB storage accessory ............................................... 212 The file that you want to print is not listed in the Open From USB menu ........................ 213 Solve connectivity problems ..............................................................................
OpenSSL ............................................................................................................................. 232 Customer self-repair warranty service ..................................................................................... 233 Customer support ................................................................................................................. 234 Appendix C Product specifications .............................................................................
Restriction on Hazardous Substances statement (Turkey) ............................................. 247 Restriction on Hazardous Substances statement (Ukraine) ........................................... 247 Index ...............................................................................................................................
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1 ENWW Product basics ● Product comparison ● Environmental features ● Accessibility features ● Product views 1
Product comparison Model Features HP LaserJet Enterprise 500 color M551n Performance ● Prints up to 33 pages per minute (ppm) on Letter size paper and 32 ppm on A4 size paper Paper handling Part number: CF081A ● 100-sheet multipurpose input tray (Tray 1) ● 500-sheet input tray (Tray 2) ● 250-sheet, face-down output bin Supported operating systems ● Windows® XP (32-bit and 64-bit) ● Windows Vista® (32-bit and 64-bit) ● Windows 7 (32-bit and 64-bit) ● Windows Server 2003 (32-bit and 64-bit
Model Features HP LaserJet Enterprise 500 color M551dn This model has the same features as HP LaserJet Enterprise 500 color M551n plus the following: Paper handling ● Automatic two-sided printing Connectivity ● Hardware integration pocket for installing accessories ● USB port for walk-up printing Part number: CF082A HP LaserJet Enterprise 500 color M551xh This model has the same features as HP LaserJet Enterprise 500 color M551dn plus the following: Paper handling ● 500-sheet paper and heavy me
Environmental features Duplex Save paper by using duplex printing as your default print setting (select models only). Print multiple pages per sheet Save paper by printing two or more pages of a document side-by-side on one sheet of paper. Access this feature through the printer driver. Recycling Reduce waste by using recycled paper. Recycle print cartridges by using the HP return process.
Accessibility features The product includes several features that aid you with accessibility issues. ENWW ● Online user guide that is compatible with text screen-readers. ● All doors and covers can be opened by using one hand. ● Paper can be loaded in Tray 1 by using one hand.
Product views Product front view 2 1 3 4 5 6 12 7 8 11 9 10 6 1 Output-bin extension 2 Standard output bin 3 Duplex reverse guide (select models only) 4 USB port on the control panel for walk-up printing and hardware integration pocket for installing accessories (select models only) 5 Control panel 6 Right door (access for clearing jams) 7 Tray 1 (pull the handle to open the tray) 8 Power button (illuminates when turned on) 9 Lower-right door (access for clearing jams) (included wi
Product back view 2 1 3 1 Slot for a cable-type security lock 2 Interface ports 3 Power connection Interface ports 1 2 3 ENWW 1 USB port for a third-party device 2 Hi-Speed USB 2.
Serial number and model number location The model number and serial number are listed on an identification label located on the back of the product. The serial number contains information about the country/region of origin, the product version, production code, and the production number of the product.
2 ENWW Control panel menus ● Control-panel layout ● Control panel menus ● Sign In menu ● Retrieve Job From USB menu ● Retrieve Job From Device Memory menu ● Supplies menu ● Trays menu ● Administration menu ● Troubleshooting menu ● Device Maintenance menu 9
Control-panel layout The control panel includes a color, graphical and text display, job-control buttons, and three lightemitting diode (LED) status lights.
Control-panel help The product has a built-in Help system that explains how to use each screen. To open the Help system, press the Help button on the control panel. For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by pressing the arrow buttons on the control panel. For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for that screen.
Control panel menus To use all of the capabilities of this product, a firmware upgrade might be required. HP recommends that you periodically go to www.hp.com/go/lj500colorM551_software to see if a new version of firmware is available. NOTE: Print a configuration page to determine the version of firmware currently installed in this product. Navigate the control-panel menus button to access the menus. ● Press the Home ● Use the up arrow button ● Press the OK button to select the menu item.
Retrieve Job From Device Memory menu Use the Retrieve Job From Device Memory menu to view listings of jobs stored on the internal product memory. Table 2-3 Retrieve Job From Device Memory menu First level Second level Third level Fourth level Fifth level Retrieve Job From Device Memory NOTE: Select from a list of folders. All Jobs (With PIN) Print Enter PIN to Print NOTE: Individual job names also appear.
Supplies menu In the following table, asterisks (*) indicate the factory default setting.
Table 2-4 Supplies menu (continued) First level Second level Third level Level Gauge Fourth level Values On* Off Reset Supplies New Fuser Kit No* Yes Black Cartridge The status is displayed. Cyan Cartridge The status is displayed. Magenta Cartridge The status is displayed. Yellow Cartridge The status is displayed. Toner Collection Unit The status is displayed. Fuser Kit The status is displayed.
Trays menu In the following table, asterisks (*) indicate the factory default setting. Table 2-5 Trays menu First level Second level Values Manage Trays Use Requested Tray Exclusively* First Manually Feed Prompt Always* Unless loaded Size/Type Prompt Display* Do not display Use Another Tray Enabled* Disabled Alternative Letterhead Mode Disabled* Enabled Duplex Blank Pages Auto* Yes Image Rotation Standard* Alternate Override A4/Letter Yes* No 16 Tray 1 Size Select from a provided list.
Administration menu Reports menu Table 2-6 Reports menu First level Second level Configuration/Status Pages Print Administration Menu Map Configuration Page Supplies Status Page Usage Page File Directory Page Current Settings Page Color Usage Job Log Other Pages Print Demonstration Page RGB Samples CMYK Samples PCL Font List PS Font List General Settings menu In the following table, asterisks (*) indicate the factory default setting.
Table 2-7 General Settings menu (continued) First level Second level Third level Fourth level Values Time Hour Set values from the lists. Minute AM/PM Time Zone Month Set values from the lists. Day Year Energy Settings Sleep Timer Settings Adjust for Daylight Savings On Sleep/Auto Off Timer Enable* Off* Disable Sleep/Auto Off After The default value is 45 minutes. Enter a value between 1 and 120 minutes.
Table 2-7 General Settings menu (continued) First level Second level Third level Fourth level Values Shadows Cyan Density -5 to 5 Magenta Density Default = 0 Yellow Density Black Density Restore Color Values Image Registration Adjust Tray Print Test Page X1 Shift -5.00 mm to 5.00 mm Y1 Shift Default = 0 X2 Shift Y2 Shift Auto Sense Behavior Tray 1 Sensing Fuser Kit Expanded sensing Transparency only Adjust Paper Types Select from a list of paper types that the product supports.
Table 2-7 General Settings menu (continued) First level Second level Third level Heavy Paper Fourth level Values Standard* Smooth Envelope Control Normal* Alternate 1 Alternate 2 Environment Normal* Low Temp Line Voltage Normal* Low Voltage Tray 1 Normal* Alternate Background Normal* Alternate 1 Alternate 2 Alternate 3 Uniformity Control Normal* Alternate 1 Alternate 2 Alternate 3 Tracking Control On* Off Registration Normal* Alternate Transfer Control Normal* Alternate 1 Alternate 2 A
Table 2-7 General Settings menu (continued) First level Second level Edge Control Third level Fourth level Values Off Light Normal* Maximum Jam Recovery Auto* Off On Auto Recovery Enable Disable* Manage Stored Jobs Quick Copy Job Storage Limit 1-300 Quick Copy Job Held Timeout Off* Default = 32 1 Hour 4 Hours 1 Day 1 Week Default Folder Name Sort Stored Jobs By Job Name* Date Restore Factory Settings Reset All General Print General Security Calibration Restrict Color Enable color Disab
Retrieve From USB Settings menu Table 2-8 Retrieve From USB Settings menu First level Second level Values Enable Retrieve from USB Enable Disable* General Print Settings menu In the following table, asterisks (*) indicate the factory default setting.
Table 2-9 General Print Settings menu (continued) First level Second level Values Font Number Range: 0 – 999 Default = 0 Font Pitch Range: 0.44 – 99.99 Default = 10 Font Point Size Range: 4.00 – 999.75 Default = 12.00 Symbol Set Select from a list of symbol sets. Append CR to LF No* Yes Suppress Blank Pages No* Yes Media Source Mapping Standard* Classic Default Print Options menu In the following table, asterisks (*) indicate the factory default setting.
Table 2-10 Default Print Options menu (continued) First level Second level Sides Values 1-sided* 2-sided 2-Sided Format Book-style* Flip-style Edge to Edge Enabled Disabled* 24 Chapter 2 Control panel menus ENWW
Display Settings menu In the following table, asterisks (*) indicate the factory default setting. Table 2-11 Display Settings menu First level Display Brightness Second level Values Range: -10 to 10 Default = 0 Language Select from a list of languages that the product supports.
Manage Supplies menu In the following table, asterisks (*) indicate the factory default setting.
Manage Trays menu In the following table, asterisks (*) indicate the factory default setting.
Network Settings menu In the following table, asterisks (*) indicate the factory default setting. Table 2-14 Network Settings menu First level Values I/O Timeout Range: 5 – 300 sec Default = 15 Jetdirect Menu See the table that follows for details. Table 2-15 Jetdirect Menu First level Second level Information Print Sec Report Third level Fourth level Fifth level Values Yes No* TCP/IP Enable On* Off Host Name Use the arrow buttons to edit the host name.
Table 2-15 Jetdirect Menu (continued) First level Second level Third level Fourth level Fifth level DHCP Renew Values Yes No* Primary DNS Range: 0 – 255 Default = xxx.xxx.xx.xx Secondary DNS Range: 0 – 255 Default = 0.0.0.0 IPv6 Settings Enable On* Off Address Manual Settings Enable On Off* Address DHCPV6 Policy Select from a provided list. Router Specified Router Unavailable* Always General Security Primary DNS Select from a provided list. Secondary DNS Select from a provided list.
Table 2-15 Jetdirect Menu (continued) First level Second level Third level Diagnostics Embedded Tests LAN HW Test Fourth level Fifth level Values Yes No* HTTP Test Yes No* SNMP Test Yes No* Data Path Test Yes No* Select All Tests Yes No* Execution Time Range: 1 – 60 hours Default = 1 Execute Yes No* Ping Test Dest Type IPv4 IPv6 Dest IPv4 Range: 0 – 255 Default = 127.0.0.1 Dest IPv6 Select from a provided list.
Table 2-15 Jetdirect Menu (continued) First level Second level Third level Fourth level Fifth level Values RTT Min Default = 0000 RTT Max Default = 0000 RTT Average Default = 0000 Ping In Progress Yes No* Refresh Yes No* Link Speed Auto* 10T Half 10T Full 100TX Half 100TX Full 100TX Auto 1000T Full ENWW Administration menu 31
Troubleshooting menu In the following table, asterisks (*) indicate the factory default setting. Table 2-16 Troubleshooting menu First level Second level Third level Fourth level Values Exit Troubleshooting NOTE: This item only displays if you are backing out of the Troubleshooting menu. NOTE: The product shuts down and restarts when this menu item is selected.
Table 2-16 Troubleshooting menu (continued) First level Second level Third level Component Test Fourth level Values Select from a list of available components.
Device Maintenance menu Backup/Restore menu CAUTION: Data backup and restoration is the responsibility of the customer/administrator of the product. Service personnel should not back up or restore customer data under any circumstances. In the following table, asterisks (*) indicate the factory default setting.
USB Firmware Upgrade menu To display: At the product control panel, select the Device Maintenance menu, and then select the USB Firmware Upgrade menu. Insert a USB storage device with a firmware upgrade bundle into the USB port, and follow the onscreen instructions. Service menu The Service menu is locked and requires a personal identification number (PIN) for access. This menu is intended for use by authorized service personnel.
36 Chapter 2 Control panel menus ENWW
3 ENWW Software for Windows ● Supported operating systems and printer drivers for Windows ● Select the correct printer driver for Windows ● Change print job settings for Windows ● Remove the printer driver from Windows ● Supported utilities for Windows ● Software for other operating systems 37
Supported operating systems and printer drivers for Windows The product supports the following Windows operating systems: Operating systems Supported by product Supported by installer CD in box Windows® XP Service Pack 2 or greater (32-bit) Windows® XP (64-bit)1 Windows Vista® (32-bit and 64-bit) Windows 7 (32-bit and 64-bit) Windows Server 2003 (32-bit) Windows Server 2003 (64-bit) Windows Server 2008 (32-bit and 64bit) R2 64-bit 1 For the 64-bit versions of Windows XP, you can download the printer dri
HP PCL 6 driver HP UPD PCL 6 driver HP UPD PS driver HP UPD PCL 5 driver ENWW ● Provided as the default driver on the in-box software CD. This driver is automatically installed unless you download a different one from the Internet.
HP Universal Print Driver (UPD) The HP Universal Print Driver (UPD) for Windows is a single driver that gives you instant access to virtually any HP LaserJet product, from any location, without downloading separate drivers. It is built on proven HP print driver technology and has been tested thoroughly and used with many software programs. It is a powerful solution that performs consistently over time.
Change print job settings for Windows Priority print settings for Windows Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here override settings changed anywhere else.
Change the product configuration settings 1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view): Click Start, and then click Printers and Faxes. Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click Start, click Settings, and then click Printers. Windows Vista: Click Start, click Control Panel, and then in the category for Hardware and Sound click Printer. Windows 7: Click Start, and then click Devices and Printers.
Remove the printer driver from Windows NOTE: You can also remove the printer driver by running the printer driver install from the CD and choosing the uninstall option. NOTE: These steps can vary depending on your personal settings. Windows XP 1. Click Start, Control Panel, and then Add or Remove Programs. 2. Find and select the product from the list. 3. Click the Change/Remove button to remove the software. Windows Vista 1.
Supported utilities for Windows HP Web Jetadmin HP Web Jetadmin is a simple print and imaging peripheral management software tool that helps optimize product use, control color costs, secure products, and streamline supplies management by enabling remote configuration, proactive monitoring, security troubleshooting, and reporting of printing and imaging products. To download a current version of HP Web Jetadmin and for the latest list of supported host systems, visit www.hp.com/go/webjetadmin.
Software for other operating systems OS Software UNIX For HP-UX and Solaris networks, go to www.hp.com/go/jetdirectunix_software to install model scripts using the HP Jetdirect printer installer (HPPI) for UNIX. For the latest model scripts, go to www.hp.com/go/unixmodelscripts. ENWW Linux For information, go to www.hplip.net. SAP For drivers, go to www.hp.
46 Chapter 3 Software for Windows ENWW
4 ENWW Use the product with Mac ● Software for Mac ● Basic print tasks with Mac ● Solve problems with a Mac 47
Software for Mac Supported operating systems and printer drivers for Mac The product supports the following Mac operating systems: ● Mac OS X v10.5 and v10.6 NOTE: For Mac OS X v10.5, PPC and Intel® Core™ Processor Macs are supported. For Mac OS X v10.6, Intel Core Processor Macs are supported. The HP LaserJet software installer provides PostScript® Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP Utility for use with Mac OS X computers.
5. Click Add to create the printer queue. NOTE: For Mac OS X v10.5 and v10.6, the installation procedure should automatically configure the installed options. 6. Print a page from any program to make sure that the software is correctly installed. NOTE: If the installation failed, reinstall the software. Install software for Mac computers on a wired network Configure the IP address ENWW 1. Connect the network cable to the product and to the network. 2. Wait for 60 seconds before continuing.
5. Find the IP address on the Embedded Jetdirect page. Jetdirect Page HP Color LaserJet Page 1 6. IPv4: If the IP address is 0.0.0.0, or 192.0.0.192, or 169.254.x.x, you must manually configure the IP address. Otherwise, the network configuration was successful. IPv6: If the IP address begins with "fe80:", the product should be able to print. If not, you must manually configure the IP address. Install the software 1. Install the software from the CD.
Remove the printer driver from Mac operating systems You must have administrator rights to remove the software. ENWW 1. Open System Preferences. 2. Select Print & Fax. 3. Highlight the product. 4. Click the minus (-) symbol. 5. Delete the print queue, if necessary.
Change print job settings for Mac Priority print settings for Mac Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here might override settings changed anywhere else.
Software for Mac computers HP Printer Utility for Mac Use the HP Utility to set up product features that are not available in the printer driver. You can use the HP Utility when the product uses a universal serial bus (USB) cable or is connected to a TCP/IP-based network. Open the HP Printer Utility ▲ From the dock, click HP Utility. -orFrom Applications, open the Hewlett-Packard folder, and then click HP Utility.
Supported utilities for Mac HP Embedded Web Server The product is equipped with the HP Embedded Web server, which provides access to information about product and network activities. Access the HP Embedded Web Server from the HP Utility. Open the Printer Settings menu, and then select the Additional Settings option. You can also access the HP Embedded Web Server from the Safari Web browser: 1. Select the page icon in the left side of the Safari toolbar. 2. Click the Bonjour logo. 3.
Basic print tasks with Mac Cancel a print job with a Mac If the print job is currently printing, cancel it by pressing the Cancel button on the product control panel. NOTE: Pressing the Cancel button clears the job that the product is currently processing. If more than one process is running (for example, the product is printing a document while receiving a fax), pressing the Cancel button clears the process that currently appears on the product control panel.
Create and use printing presets with Mac Use printing presets to save the current printer driver settings for reuse. Create a printing preset 1. On the File menu, click the Print option. 2. Select the driver. 3. Select the print settings that you want to save for reuse. 4. In the Presets menu, click the Save As... option, and type a name for the preset. 5. Click the OK button. Use printing presets 1. On the File menu, click the Print option. 2. Select the driver. 3.
5. From the Text menu, select one of the standard messages, or select the Custom option and type a new message in the box. 6. Select options for the remaining settings. Print multiple pages on one sheet of paper with Mac 1. On the File menu, click the Print option. 2. Select the driver. 3. Open the Layout menu. 4. From the Pages per Sheet menu, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16). 5.
4. Click the Manual Duplex box, and select a binding option. 5. Click the Print button. Follow the instructions in the pop-up window that appears on the computer screen before replacing the output stack in Tray 1 for printing the second half. 6. Go to the product, and remove any blank paper that is in Tray 1. 7. Insert the printed stack face-up with the bottom edge feeding into the printer first in Tray 1. You must print the second side from Tray 1. 8.
Set the color options with Mac Use the Color Options menu or the Color/Quality Options menu to control how colors are interpreted and printed from software programs. 1. On the File menu, click the Print option. 2. Select the driver. 3. Open the Color Options menu or the Color/Quality Options menu. 4. Open the Advanced menu, or select the appropriate tab. 5. Adjust the individual settings for text, graphics, and photographs.
60 Chapter 4 Use the product with Mac ENWW
5 ENWW Connect the product with Windows ● Printer sharing disclaimer ● Connect with USB ● Connect to a network with Windows 61
Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com. Connect with USB This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a cable that is no longer than 2 m (6.5 ft). CAUTION: Do not connect the USB cable until the installation software prompts you to connect it. CD installation 1.
Connect to a network with Windows You can configure network parameters from the control panel, the HP Embedded Web Server, or for most networks, from the HP Web Jetadmin software. NOTE: HP Web Jetadmin software is not supported on Mac OS X operating systems. For a complete list of supported networks and for instructions on configuring network parameters from software, see the HP Jetdirect Embedded Print Server Administrator’s Guide.
Table 5-1 Supported network protocols (continued) Network type Supported protocols TCP/IP IPv6 networks only ● Dynamic Host Configuration Protocol (DHCP) v6 ● Multicast Listener Discovery Protocol (MLD) v1 ● Internet Control Message Protocol (ICMP) v6 ● AppleTalk ● iPrint Other supported network protocols Table 5-2 Advanced Security features for network management 64 Service name Description IPsec/Firewall Provides network-layer security on IPv4 and IPv6 networks.
Install the product on a wired network with Windows Configure the IP address ENWW 1. Connect the network cable to the product and to the network. 2. Wait for 60 seconds before continuing. During this time, the network recognizes the product and assigns an IP address or host name for the product. 3. At the product control panel, press the Home 4. Open the following menus: ● Administration ● Reports ● Configuration/Status Pages ● Configuration Page button.
5. Find the IP address on the Embedded Jetdirect page. Jetdirect Page HP Color LaserJet Page 1 6. IPv4: If the IP address is 0.0.0.0, or 192.0.0.192, or 169.254.x.x, you must manually configure the IP address. Otherwise, the network configuration was successful. IPv6: If the IP address begins with "fe80:", the product should be able to print. If not, you must manually configure the IP address. Install the software 66 1. Quit all programs on the computer. 2. Install the software from the CD. 3.
Configure network settings with Windows View or change network settings Use the embedded Web server to view or change IP configuration settings. 1. Print a configuration page, and locate the IP address. ● If you are using IPv4, the IP address contains only digits. It has this format: xxx.xxx.xxx.xxx ● If you are using IPv6, the IP address is a hexadecimal combination of characters and digits. It has a format similar to this: xxxx::xxxx:xxxx:xxxx:xxxx 2.
Manually configure IPv4 TCP/IP parameters from the control panel Use the control-panel Administration menus to manually set an IPv4 address, subnet mask, and default gateway. 68 1. At the control panel, press the Home 2. Open each of the following menus: button. ● Administration ● Network Settings ● Jetdirect Menu ● TCP/IP ● IPv4 Settings ● Config Method ● Manual ● Manual Settings ● IP Address, Subnet Mask, or Default Gateway 3.
Manually configure IPv6 TCP/IP parameters from the control panel Use the control-panel Administration menus to manually set an IPv6 address. 1. At the control panel, press the Home 2. To enable manual configuration, open each of the following menus: ● Administration ● Network Settings ● Jetdirect Menu ● TCP/IP ● IPv6 Settings ● Address ● Manual Settings ● Enable button. Select the On option, and then press the OK button. 3.
Link speed and duplex settings The link speed and communication mode of the print server must match the network. For most situations, leave the product in Auto mode. Incorrect changes to the link speed and duplex settings might prevent the product from communicating with other network devices. If you need to make changes, use the product control panel. NOTE: Making changes to these settings causes the product to turn off and then on. Make changes only when the product is idle. 1.
6 ENWW Paper and print media ● Understand paper use ● Change the printer driver to match the paper type and size in Windows ● Supported paper sizes ● Supported paper types ● Tray and bin capacity ● Load paper trays ● Configure trays 71
Understand paper use This product supports a variety of paper and other print media in accordance with the guidelines in this user guide. Paper or print media that does not meet these guidelines might cause poor print quality, increased jams, and premature wear on the product. For best results, use only HP-brand paper and print media designed for laser printers or multiuse. Do not use paper or print media made for inkjet printers.
ENWW Media type Do Do not Letterhead or preprinted forms ● Use only letterhead or forms approved for use in laser printers. ● Do not use raised or metallic letterhead. Heavy paper ● Use only heavy paper that is approved for use in laser printers and meets the weight specifications for this product. ● Do not use paper that is heavier than the recommended media specification for this product unless it is HP paper that has been approved for use in this product.
Change the printer driver to match the paper type and size in Windows 74 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Select a size from the Paper size drop-down list. 5. Select a paper type from the Paper type drop-down list. 6. Click the OK button.
Supported paper sizes This product supports a number of paper sizes, and it adapts to various media. NOTE: To obtain best results, select the correct paper size and type in the printer driver before printing. Table 6-1 Supported paper and print media sizes Size and dimensions Tray 1 Tray 2 Tray 3 (optional) Letter 215.9 x 279 mm (8.5 x 11 in) Legal 215.9 x 355.6 mm (8.5 x 14 in) A4 210 x 297 mm (8.27 x 11.69 in) RA4 215 x 305 mm (8.47 x 12.01 in) A5 148 x 210 mm (5.83 x 8.
Table 6-1 Supported paper and print media sizes (continued) Size and dimensions Tray 1 Tray 2 Tray 3 (optional) 5x8 127 x 203.2 mm (5 x 8 in) A6 105 x 148 mm (4.13 x 5.83 in) Postcard (JIS) 100 x 148 mm (3.94 x 5.83 in) Double Postcard (JIS) 148 x 200 mm (5.83 x 7.87 in) 16K 184 x 260 mm (7.24 x 10.24 in) 16K 195 x 270 mm (7.68 x 10.63 in) 16K 197 x 273 mm (7.8 x 10.8 in) 8.5 x 13 215.9 x 330.2 mm (8.5 x 13 in) Envelope Commercial #10 104.9 x 241.3 mm (4.13 x 9.49 in) Envelope #9 98.43 mm x 225.
Table 6-1 Supported paper and print media sizes (continued) Size and dimensions Tray 1 Tray 2 Tray 3 (optional) Custom 76.2 x 127 mm to 215.9 x 355.6 mm (3.0 x 5.0 in to 8.5 x 14 in) Custom 101.6 x 148 mm to 215.9 x 297 mm (4.0 x 5.85 in to 8.5 x 11.69 in) Custom 148 x 215.9 mm to 210 x 355.6 mm (5.83 x 8.5 in to 8.
Supported paper types For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/ lj500colorM551.
Paper type Tray 1 Tray 21 Tray 3 (optional) HP Matte (120 g/m2) HP Matte (160 g/m2) HP Matte (200 g/m2) HP Soft Gloss (120 g/m2) HP Glossy (130 g/m2) HP Glossy (160 g/m2) HP Glossy (220 g/m2) 1 ENWW The stack height for Tray 2 is 30 mm (1.18 in) for glossy paper and 40 mm (1.57 in) for short paper (A5, A6, 4x6, and landscape).
Tray and bin capacity To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray full indicator. For short/narrow and heavy/glossy paper, load paper to less than half of the tray full indicators. Tray or bin Paper type Specifications Quantity Tray 1 Paper Range: Maximum stack height: 10 mm (0.
Tray or bin Paper type Specifications Quantity Tray 3 Paper Range: Equivalent to 500 sheets of 75 g/m2 (20 lb) bond 60 g/m2 (16 lb) bond to 220 g/m2 (59 lb) bond Maximum stack height: 56 mm (2.2 in) Labels Maximum: 0.102 mm (0.004 in) thick Maximum stack height: 56 mm (2.2 in) Transparencies Minimum: 0.102 mm (0.004 in) thick Maximum stack height: 56 mm (2.2 in) Glossy paper Range: Maximum stack height: 56 mm (2.
Load paper trays Load Tray 1 82 1. Open Tray 1. 2. Slide out the tray extension. 3. Fold out the tray extension to support the paper and set the side guides to the correct width.
4. Load paper in the tray face down and the short, top edge going into the product first. 5. Make sure the stack fits under the tabs on the guides and does not exceed the tray-full indicators. 6. Adjust the side guides so that they lightly touch the paper stack but do not bend it.
Print envelopes If your software does not automatically format an envelope, specify Landscape for page orientation in your software program or printer driver. Use the following guidelines to set margins for return and destination addresses on Commercial #10 or DL envelopes: Address type Left margin Top margin Return 15 mm (0.6 in) 15 mm (0.6 in) Destination 102 mm (4 in) 51 mm (2 in) For envelopes of other sizes, adjust the margin settings accordingly.
3. Load paper into the tray face up. Check the paper to verify the guides lightly touch the stack, but do not bend it. NOTE: To prevent jams, do not overfill the tray. Be sure the top of the stack is below the tray full indicator. NOTE: If the tray is not adjusted correctly, an error message might appear during printing or the paper might jam. 4. Slide the tray into the product. 5. The control panel shows the tray’s paper type and size.
Load standard-sized paper into Tray 3 1. Slide open the tray. NOTE: Do not open the tray while it is in use. 2. Adjust the paper-length and paper-width guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used. 3. Load paper into the tray face up. Check the paper to verify the guides lightly touch the stack, but do not bend it. NOTE: To prevent jams, do not overfill the tray. Be sure the top of the stack is below the tray full indicator.
4. Slide the tray into the product. 5. The control panel shows the tray’s paper type and size. If the configuration is not correct, follow the instructions on the control panel to change the size or type. Load custom-size paper into Tray 3 1. Slide open the tray.
88 2. Adjust the paper-length and paper-width guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used. 3. Load paper into the tray face up. Check the paper to verify the guides lightly touch the stack, but do not bend it.
4. Slide the tray into the product. The control panel shows the paper type and size. 5. The control panel prompts you to set the paper size and type. Select the Custom setting, and then configure the X and Y dimensions of the custom paper size. NOTE: See the label in the paper tray, or the following illustration, to determine the X and Y dimensions.
Paper orientation for loading trays If you are using paper that requires a specific orientation, load it according to the information in the following tables. NOTE: The Alternative Letterhead Mode setting affects the way you load letterhead or preprinted paper. This setting is disabled by default.
Paper type Image orientation Duplex mode 2-sided printing How to load paper How to load paper Alternative Letterhead Mode = Disabled Alternative Letterhead Mode = Enabled Face up Face up Top edge toward the front of the product Top edge toward the front of the product Prepunched Portrait or landscape 1- or 2-sided printing Holes toward the back of the product Not applicable Envelopes Long edge of the envelope feeding into the product 1-sided printing Face down Not applicable Short edge
Tray 2 or optional Tray 3 Paper type Preprinted or letterhead Image orientation Duplex mode Portrait 1-sided printing 2-sided printing Landscape 92 1-sided printing Chapter 6 Paper and print media How to load paper How to load paper Alternative Letterhead Mode = Disabled Alternative Letterhead Mode = Enabled Face up Face up Top edge at the right side of the tray Top edge at the right side of the tray Face down Face down Top edge at the left side of the tray Top edge at the left side of
Paper type Image orientation Duplex mode 2-sided printing Prepunched ENWW Portrait or landscape 1- or 2-sided printing How to load paper How to load paper Alternative Letterhead Mode = Disabled Alternative Letterhead Mode = Enabled Face down Face down Top edge toward the front of the product Top edge toward the front of the product Holes toward the back of the product Not applicable Load paper trays 93
Configure trays The product automatically prompts you to configure a tray for type and size in the following situations: ● When you load paper into the tray ● When you specify a particular tray or media type for a print job through the printer driver or a software program and the tray is not configured to match the print-job’s settings NOTE: The prompt does not appear if you are printing from Tray 1, and it is configured for the Any Size and Any Type settings.
4. Press the up arrow or the down arrow to highlight the size or type. If you select a custom size, select the unit of measure, and then set the X dimension and the Y dimension. 5. Press the OK button to save your selection. 6. Press the Home button to exit the menus. Automatic overhead transparency sensing (auto sense mode) The automatic media type sensor functions only when that tray is configured to the Any Type setting.
load the tray with the type or size of paper for your print job before printing it. When you load the tray, the product begins printing. Type and size 96 ● Printing by type or size causes the product to pull from the tray that is loaded with the correct type and size of paper. ● Selecting paper by type rather than source helps protect special paper from accidental use. ● Using the wrong setting might result in unsatisfactory print quality.
7 ENWW Print cartridges, toner collection unit, and other supplies ● Printer sharing disclaimer ● Supplies information ● Supplies views ● Manage print cartridges ● Replacement instructions ● Solve problems with supplies 97
Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
Supplies views Print cartridge views 1 2 3 ENWW 1 Plastic shield 2 Imaging drum 3 Print cartridge memory tag Supplies views 99
Manage print cartridges Correctly using, storing, and monitoring the print cartridge can help ensure high-quality print output. Change settings for print cartridges Print when a print cartridge is at or near end of life ● A Low message—where is the color of the supply, and is the type of supply—appears when a supply is nearing the estimated end of its useful life. ● A Very Low message appears when a supply is at its estimated end of useful life.
NOTE: Using the Continue setting allows printing beyond Very Low and can result in unsatisfactory print quality. Store and recycle supplies Recycle supplies To recycle a genuine HP print cartridge, place the used cartridge in the box in which the new cartridge arrived. Use the enclosed return label to send the used supply to HP for recycling. For complete information, see the recycling guide that is included with each new HP supply item.
Replacement instructions Replace the print cartridge The product uses four colors and has a different print cartridge for each color: black (K), magenta (M), cyan (C), and yellow (Y). CAUTION: If toner gets on clothing, wipe it off with a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used print cartridges is on the print-cartridge box. 1. Open the front door. Make sure that the door is completely open. 2.
4. Remove the new print cartridge from its protective bag. 5. Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge. 6. Remove the orange protective cover from the print cartridge. CAUTION: light. Avoid prolonged exposure to CAUTION: Do not touch the green roller. Doing so can damage the cartridge.
7. Align the print cartridge with its slot and insert the print cartridge until it clicks into place. 8. Close the front door. Replace the toner collection unit Replace the toner collection unit when the control panel prompts you. NOTE: The toner collection unit is designed for a single use. Do not attempt to empty the toner collection unit and reuse it. Doing so could lead to toner being spilled inside the product, which could result in reduced print quality.
2. Grasp the blue label at the top of the toner collection unit and remove it from the product. 3. Place the attached blue cap over the blue opening at the top of the unit. 4. Remove the new toner collection unit from its packaging.
5. Insert the bottom of the new unit into the product first and then push the top of the unit until it clicks into place. 6. Close the front door. NOTE: If the toner collection unit is not installed correctly, the front door does not close completely. To recycle the used toner collection unit, follow the instructions included with the new toner collection unit.
Solve problems with supplies Check the print cartridges Check the print cartridge, and replace it if necessary, if you are having any of the following problems: ● The printing is too light or seems faded in areas. ● Printed pages have small unprinted areas. ● Printed pages have streaks or bands. If you determine that you need to replace a print cartridge, print the supplies status page to find the part number for the correct genuine HP print cartridge.
Inspect the print cartridge for damage 1. Check if the memory chip is damaged or missing. 2. Examine the surface of the green imaging drum on the top of the print cartridge. CAUTION: Do not touch the green roller (imaging drum) on the top of the cartridge. Fingerprints on the imaging drum can cause print-quality problems. 108 3. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the print cartridge. 4.
Repeating defects If defects repeat at regular intervals on the page, use a ruler and the table below to identify the cause of the defect. Place the top of the ruler at the first defect. The marking that is beside the next occurrence of the defect indicates which component needs to be replaced.
Interpret control panel messages for supplies The following table contains important information about supplies status messages. 10.XX.YY Supply memory error Description The product cannot read or write to at least one print-cartridge memory chip or a memory chip is missing from a print cartridge.
Black cartridge very low Description The print cartridge is at the estimated end of its useful life. Print quality might decrease. Replace the print cartridge when the print quality becomes unacceptable. Recommended action To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You do not need to replace the print cartridge at this time unless the print quality is no longer acceptable. The actual print-cartridge life can vary.
Fuser kit low Description The fuser kit is low. The actual supply life remaining might vary. Consider having a replacement fuser kit available to install when print quality is no longer acceptable. You do not need to replace the fuser kit at this time unless print quality is no longer acceptable. Recommended action If print quality is no longer acceptable, replace the fuser kit. Instructions are included with the fuser kit. Fuser kit very low Description The fuser kit is very low.
Magenta cartridge low Description The print cartridge is nearing the estimated end of its useful life. Recommended action The product indicates when the print-cartridge level is low. The actual print-cartridge life remaining can vary. Consider having a replacement cartridge available to install when the print quality is no longer acceptable. The print cartridge does not need to be replaced now. Magenta cartridge very low Description The print cartridge is at the estimated end of its useful life.
longer acceptable. The fuser kit does not need to be replaced now unless the print quality is no longer acceptable. After the fuser kit reaches its approximated end of life, the HP Premium Protection Warranty on that fuser kit ends. Recommended action WARNING! The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it. Replace the fuser kit. Instructions are included with the fuser kit.
reached its approximated end of life, HP’s premium Protection Warranty on that toner collection unit ends. Recommended action Replace the toner collection unit. If you wish to have the toner collection unit operate past its estimated capacity, configure the product to continue printing by using the Manage Supplies menu. This is not a recommended option because of the risk of overfilling the toner collection unit, which could result in the need to service the product.
Recommended action To continue printing in color, either replace the supply or reconfigure the product by using the Manage Supplies menu on the control panel. Toner Collection Unit Almost Full Description The toner collection unit is almost full. This condition is equivalent to the supply life being low. The actual supply life can vary. You do not need to replace the toner collection unit at this time. Recommended action No action is necessary to continue. Consider ordering another toner collection unit.
Yellow cartridge low Description The print cartridge is nearing the estimated end of its useful life. Recommended action The product indicates when the print-cartridge level is low. The actual print-cartridge life remaining can vary. Consider having a replacement cartridge available to install when the print quality is no longer acceptable. The print cartridge does not need to be replaced now. Yellow cartridge very low Description The print cartridge is at the estimated end of its useful life.
118 Chapter 7 Print cartridges, toner collection unit, and other supplies ENWW
8 ENWW Print tasks ● Cancel a print job with Windows ● Basic print tasks with Windows ● Use HP ePrint ● Additional print tasks with Windows ● Walk-up USB printing 119
Cancel a print job with Windows 1. Press the stop button 2. Press the down arrow to highlight the Cancel Current Job option, and then press the OK button. on the control panel. NOTE: It can take some time for all printing to clear after you have canceled a print job.
Basic print tasks with Windows The methods to open the print dialog from software programs can vary. The procedures that follow include a typical method. Some software programs do not have a File menu. See the documentation for your software program to learn how to open the print dialog. Open the printer driver with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button.
Get help for any printing option with Windows 1. Click the Help button to open the online Help. Change the number of print copies with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then select the number of copies. Save custom print settings for reuse with Windows Use a printing shortcut with Windows 1. 122 On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab. 4. Select one of the shortcuts, and then click the OK button. NOTE: When you select a shortcut, the corresponding settings change on the other tabs in the printer driver.
Create printing shortcuts 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab.
4. Select an existing shortcut as a base. NOTE: Always select a shortcut before adjusting any of the settings on the right side of the screen. If you adjust the settings and then select a shortcut, all your adjustments are lost. 5. Select the print options for the new shortcut.
6. Click the Save As button. 7. Type a name for the shortcut, and click the OK button.
Improve print quality with Windows Select the page size with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Select a size from the Paper size drop-down list. Select a custom page size with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4.
128 3. Click the Paper/Quality tab. 4. In the Print Quality area, select the resolution from the first drop-down list.
Print on both sides (duplex) with Windows NOTE: See Paper orientation for loading trays on page 90 for information about the correct way to load paper. Manually print on both sides with Windows NOTE: This information applies only to products that do not have an automatic duplexer. 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab.
4. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the job. 5. Retrieve the printed stack from the output bin, and place it with the printed-side facing up in Tray 1. 6. On the control panel, press the OK button to print the second side of the job. Automatically print on both sides with Windows NOTE: This information applies only to products that have an automatic duplexer.
1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button.
3. Click the Finishing tab. 4. Select the Print on both sides check box. Click the OK button to print the job. Print multiple pages per sheet with Windows 1. 132 On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab.
4. Select the number of pages per sheet from the Pages per sheet drop-down list. 5. Select the correct Print page borders, Page order, and Orientation options. Select page orientation with Windows 1. 134 On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. In the Orientation area, select the Portrait or Landscape option. To print the page image upside down, select the Rotate by 180 degrees option.
Set color options with Windows 136 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Color tab. 4. Click the HP EasyColor check box to clear it. 5. In the Color Options area, click the Manual option, and then click the Settings button. 6. Adjust the general settings for Edge Control, and settings for text, graphics, and photographs.
Use HP ePrint Use HP ePrint to print documents by sending them as an e-mail attachment to the product's e-mail address from any e-mail enabled device. NOTE: The product must be connected to a network and have Internet access to use HP ePrint. 1. 2. To use HP ePrint, you must first enable HP Web Services. a. Type the product IP address into the address line of a Web browser to open the HP Embedded Web Server. b. Click the Web Services tab. c. Select the option to enable Web Services.
Additional print tasks with Windows Print colored text as black (grayscale) with Windows 138 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Advanced tab. 4. Expand the Document Options section. 5. Expand the Printer Features section. 6. In the Print All Text as Black drop-down list, select the Enabled option.
Print on preprinted letterhead or forms with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab.
4. From the Paper type drop-down list, click the More... option. 5. Expand the list of Type is: options.
6. Expand the list of Other options. 7. Select the option for the type of paper you are using, and click the OK button. Print on special paper, labels, or transparencies with Windows 1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. From the Paper type drop-down list, click the More... option.
5. Expand the list of Type is: options. 6. Expand the category of paper types that best describes your paper. NOTE: Labels and transparencies are in the list of Other options. 7. Select the option for the type of paper you are using, and click the OK button.
Print the first or last page on different paper with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab.
4. In the Special pages area, click the Print pages on different paper option, and then click the Settings button. 5. In the Pages in document area, select either the First or Last option. 6. Select the correct options from the Paper source and Paper type drop-down lists. Click the Add button.
7. If you are printing both the first and last pages on different paper, repeat steps 5 and 6, selecting the options for the other page. 8. Click the OK button. Scale a document to fit page size with Windows 1. 146 On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Effects tab. 4. Select the Print document on option, and then select a size from the drop-down list.
Add a watermark to a document with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Effects tab. 4. Select a watermark from the Watermarks drop-down list. Or, to add a new watermark to the list, click the Edit button. Specify the settings for the watermark, and then click the OK button. 5. 148 To print the watermark on the first page only, select the First page only check box.
Create a booklet with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab.
4. Select the Print on both sides check box. 5. In the Booklet layout drop-down list, click the Left binding or Right binding option. The Pages per sheet option automatically changes to 2 pages per sheet. Use job storage features with Windows The following job-storage modes are available for print jobs: 150 ● Proof and Hold: This feature provides a quick way to print and proof one copy of a job and then print more copies.
CAUTION: If you turn off the product, all Quick Copy, Proof and Hold, and Personal Job types of stored jobs are deleted. To permanently store the job and prevent the product from deleting it when space is needed for something else, select the Stored Job option in the driver. Create a stored job with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button.
3. Click the Job Storage tab. 4. Select a Job Storage Mode option, and then click the OK button. Print a stored job 1. 152 Press the Home button.
2. Press the down arrow to highlight the Retrieve Job From Device Memory menu, and then press the OK button. 3. Press the down arrow to highlight your user name, and then press the OK button. 4. Press the down arrow to highlight a job name, and then press the OK button. The Print or Delete option is highlighted. NOTE: If you have stored more than one job on the product, you have the option to print or delete all of them at the same time. 5. Press the OK button to select the Print or Delete option.
Temporarily store a personal job on the product and print it later NOTE: The product deletes the job after you print it. 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Job Storage tab. 4. In the Job Storage Mode area, click the Personal Job option. 5. Optional: In the Make Job Private area, click the PIN to print option, and enter a 4-digit personal identification number (PIN). 6.
3. Click the Job Storage tab. 4. In the Job Storage Mode area, click the Stored Job option or the Personal Job option. 5. In the Make Job Private area, click the PIN to print option, and enter a 4-digit personal identification number (PIN). NOTE: To print the job or to delete it, you must provide the PIN at the product control panel. Receive notification when someone prints a stored job NOTE: Only the person who created the stored job receives notification.
To specify a job name, click the Custom option and type the name. 6. Select an option from the If job name exists drop-down list. ● Select the Use Job Name + (1-99) option to add a number to the end of the existing name. ● Select the Replace Existing File option to overwrite a job that already has that name. Print special jobs with Windows Print business graphics or marketing material You can use this product to print marketing and sales material or other color documents on glossy paper.
NOTE: In the United States, see www.hp.com/go/paper for a complete list of HP brand paper. Set the duplex alignment For documents that are printed on both sides, such as brochures, set the registration for the tray before printing to ensure that the front and back of the page are aligned. 1. At the product control panel, press the Home 2. Open the following menus: a. Administration b. General Settings c. Print Quality d. Image Registration e. Adjust Tray button. 3.
Walk-up USB printing This product features walk-up USB printing, so you can quickly print files without sending them from a computer. The product accepts standard USB storage accessories in the USB port on the front of the product. You can print the following types of files: NOTE: You must enable this feature by using the control-panel menus or the HP Embedded Web Server before it can be used.
9 ENWW Color ● Adjust color/color settings ● Use HP EasyColor ● Match colors to your computer screen 159
Adjust color/color settings Manage color by changing the settings on the Color tab in the printer driver. Change the color theme for a print job 160 1. On the File menu in the software program, click Print. 2. Click Properties or Preferences. 3. Click the Color tab. 4. Click the HP EasyColor check box to clear it. 5. Select a color theme from the Color Themes drop-down list. ● Default (sRGB): This theme sets the product to print RGB data in raw device mode.
Change the color options Change the color options settings for the current print job from the color tab of the printer driver. 1. On the File menu in the software program, click Print. 2. Click Properties or Preferences. 3. Click the Color tab. 4. Click the HP EasyColor check box to clear it. 5. Click the Automatic or Manual setting.
Table 9-1 Manual color options Setting description Setting options Edge Control ● Off turns off both trapping and adaptive halftoning. The Edge Control setting determines the rendering of edges. Edge control has two components: adaptive halftoning and trapping. Adaptive halftoning increases edge sharpness. Trapping reduces the effect of color-plane misregistration by overlapping the edges of adjacent objects slightly. ● Light sets trapping at a minimal level. Adaptive halftoning is on.
Use HP EasyColor If you are using the HP PCL 6 printer driver for Windows, the HP EasyColor technology automatically improves mixed-content documents that are printed from Microsoft Office programs. This technology scans documents and automatically adjusts photographic images in .JPEG or .PNG format. HP EasyColor technology enhances the entire image at one time, rather than dividing it into several pieces, which results in improved color consistency, sharper details, and faster printing.
Match colors to your computer screen The process of matching product output color to your computer screen is quite complex, because printers and computer monitors use different methods of producing color. Monitors display colors by light pixels using an RGB (red, green, blue) color process, but printers print colors using a CMYK (cyan, magenta, yellow, and black) process. Several factors can influence your ability to match printed colors to those on your monitor.
Print color samples To use the color samples, select the color sample that is the closest match to the desired color. Use the sample’s color value in your software program to describe the object you wish to match. Colors might vary depending on paper type and the software program used. For more details on how to use the color samples, go to www.hp.com/support/lj500colorM551. Use the following procedure to print color samples at the product using the control panel: 1. Press the Home 2.
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10 Manage and maintain ENWW ● Print information pages ● Use the HP Embedded Web Server ● Use HP Web Jetadmin ● Product security features ● Economy settings ● Clean the product ● Product updates 167
Print information pages Information pages provide details about the product and its current configuration. Use the following procedures to print commonly used information pages: 1. At the control panel, press the Home 2. Open the following menus: button. ● Administration ● Reports ● Configuration/Status Pages or Other Pages 3. Use the down arrow button 4. Use the up arrow button to highlight a report, and then press the OK button to select it.
Table 10-1 Reports menu (continued) First level ENWW Second level Description CMYK Samples Prints color samples for different CMYK values. Use the samples as a guide for matching printed colors. PCL Font List Prints a list of all the PCL fonts that are installed. PS Font List Prints a list of all the PostScript (PS) fonts that are installed.
Use the HP Embedded Web Server Use the HP Embedded Web Server to view product status, configure product network settings, and to manage printing functions from your computer instead of from the product control panel. The following are examples of what you can do using the HP Embedded Web Server: ● View product status information. ● Determine the remaining life for all supplies and order new ones. ● View and change tray configurations. ● View and change the product control-panel menu configuration.
3. Use the up arrow button to highlight the Print item, and then press the OK button. 4. Locate the IP address or host name on the HP Jetdirect page. NOTE: Mac OS X users can also use the Bonjour (mDNS) name located on the configuration page to access the Embedded Web Server. 5. In a supported Web browser on your computer, type the product IP address or host name in the address/URL field.
Table 10-3 HP Embedded Web Server General tab (continued) Menu Description AutoSend Configure the product to send automated e-mails regarding product configuration and supplies to specific e-mail addresses. Control Panel Snapshot Shows an image of the current screen on the control-panel display. Edit Other Links Add or customize a link to another Web site. This link appears in the Other Links area on all HP Embedded Web Server pages.
Table 10-4 HP Embedded Web Server Print tab (continued) Menu Description General Print Settings Use this item to manage the print settings for this product. Manage Trays View or change paper type and size settings for each tray, and adjust general settings for all trays. Troubleshooting tab Table 10-5 HP Embedded Web Server Troubleshooting tab Menu Description Reports and Tests Print a variety of reports to help you solve problems with the product.
Other Links list NOTE: You can configure which items appear in the Other Links list by using the Edit Other Links menu on the General tab. The following items are the default links. Table 10-7 HP Embedded Web Server Other Links list 174 Menu Description Product Support Connects to the support site for the product, from which you can search for help regarding various topics. HP Instant Support Connects you to the HP Web site to help you find solutions to product problems.
Use HP Web Jetadmin HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP devices, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
Product security features Security statements The product supports security standards and recommended protocols that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the product. For in-depth information about HP's secure imaging and printing solutions, visit www.hp.com/go/ secureprinting. The site provides links to white papers and FAQ documents about security features.
For more information about the encrypted hard disk, see the HP High-Performance Secure Hard Disk Setup Guide. 1. Go to www.hp.com/support. 2. Type Secure Hard Disk into the search box and press Enter. 3. Click the HP Secure High Performance Hard Disk Drive link. 4. Click the Manuals link. Erase Job Data There are several methods to protect data stored on the product hard drives. One solution is to purchase a product with an HP High-Performance Secure Hard Disk.
Secure stored jobs You can protect jobs that are stored on the product by assigning a PIN to them. Anyone who tries to print these protected jobs must first enter the PIN at the product control panel. Lock the control panel menus You can lock various features on the control panel by using the HP Embedded Web Server. 1. Open the HP Embedded Web Server by entering the product IP address into the address line of a Web browser. 2. Click the the Security tab. 3. Open the Access Control menu. 4.
Economy settings Optimize speed or energy usage The optimum speed or energy usage feature controls the fuser cool down behavior. The following settings are available: Faster First Page The fuser maintains power and the first page processes faster for any new job that is sent to the product. Save Energy The fuser reduces power when it is idle. Save More Energy The fuser reduces power when it is idle. The fuser reduces more power than the Save Energy setting.
3. ● Sleep Timer Settings ● Sleep/Auto Off Timer Select one of the following options: ● Enabled ● Disabled Set the sleep timer Use the sleep timer feature to cause the product to enter sleep mode automatically after a predefined period of inactivity. 1. At the product control panel, press the Home 2. Open each of the following menus: 3. ● Administration ● General Settings ● Energy Settings ● Sleep Timer Settings ● Sleep/Auto Off After button.
Clean the product Over time, particles of toner and paper accumulate inside the product. This can cause print-quality problems during printing. Cleaning the product eliminates or reduces these problems. Clean the paper path and print-cartridge areas every time that you change the print cartridge or whenever print-quality problems occur. As much as possible, keep the product free from dust and debris. To clean the product exterior, use a soft, water-moistened cloth. Clean the paper path 1.
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11 Solve problems ENWW ● Self help ● Solve general problems checklist ● Restore factory settings ● Interpret control-panel messages ● Paper feeds incorrectly or becomes jammed ● Clear jams ● Paper does not feed automatically ● Improve print quality ● The product does not print or it prints slowly ● Solve walk-up USB printing problems ● Solve connectivity problems ● Solve product software problems with Windows ● Solve product software problems with Mac 183
Self help In addition to the information in this guide, other sources are available that provide helpful information. Printable poster for using the product control panel This poster is available on the product CD. It prints on four full-color pages that you can post near the product. It contains information on using the buttons and other features available on the product control panel. Quick Reference Topics Several Quick Reference Topics for this product are available at this website: www.hp.
Solve general problems checklist Follow these steps when trying to solve a problem with the product. 1. 2. Make sure the product Ready light is on. If no lights are on, complete these steps: a. Check the power-cable connections. b. Check that the power is turned on. c. Make sure that the line voltage is correct for the product power configuration. (See the label that is on the back of the product for voltage requirements.
6. 7. If the configuration page prints, check the following items: a. If the page does not print correctly, the problem is with the product hardware. Contact HP Customer Care. b. If the page prints correctly, then the product hardware is working. The problem is with the computer you are using, with the printer driver, or with the program. Select one of the following options: Windows: Click Start, click Settings, and then click Printers or Printers and Faxes. Double-click the name of the product.
Restore factory settings 1. At the product control panel, press the Home 2. Open the following menus: 3. ENWW ● Administration ● General Settings ● Restore Factory Settings button. Select one of the available options, and then press the OK button.
Interpret control-panel messages Control-panel message types Four types of control-panel messages can indicate the status of or problems with the product. Message type Description Status messages Status messages reflect the current state of the product. They inform you of normal product operation and require no interaction to clear them. They change as the state of the product changes.
Paper feeds incorrectly or becomes jammed ● The product does not pick up paper ● The product picks up multiple sheets of paper ● Prevent paper jams The product does not pick up paper If the product does not pick up paper from the tray, try these solutions. 1. Open the product and remove any jammed sheets of paper. 2. Load the tray with the correct size of paper for your job. 3. Make sure the paper guides in the tray are adjusted correctly for the size of paper.
190 5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it. 6. Make sure that the tray is fully inserted in the product. 7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets one at a time.
Clear jams Jam locations Use this illustration to identify locations of jams. In addition, instructions appear on the control panel to direct you to the location of jammed paper and how to clear it. NOTE: Internal areas of the product that might need to be opened to clear jams have green handles or green labels.
Clear jams in the output bin area 1. If paper is visible from the output bin, grasp the leading edge and remove it. 2. If jammed paper is visible in the duplex output area, gently pull it to remove it.
Clear jams in Tray 1 1. If jammed paper is visible in Tray 1, clear the jam by gently pulling the paper straight out. Touch the OK button to clear the message. 2. If you cannot remove the paper, or if no jammed paper is visible in Tray 1, close Tray 1 and open the right door. 3. If paper is visible inside the right door, gently pull the trailing edge to remove it.
4. Gently pull the paper out of the pick up area. 5. Close the right door.
Clear jams in Tray 2 CAUTION: Opening a tray when paper is jammed can cause the paper to tear and leave pieces of paper in the tray, which might cause another jam. Be sure to clear jams before opening the tray. 1. Open Tray 2 and make sure that the paper is stacked correctly. Remove any jammed or damaged sheets of paper. 2. Close the tray.
Clear jams in the right door CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before clearing jams. 1. Open the right door. 2. If paper is jammed as it enters the output bin, gently pull the paper downward to remove it. 3. If paper is jammed inside the right door, gently pull the paper to remove it.
4. Lift the paper-feed cover on the inside of the right door. If jammed paper is present, gently pull the paper straight out to remove it. 5. Close the paper-feed cover. 6. Gently pull the paper out of the pickup area. 7. Look for paper in the Tray 2 roller area. Push up on the two green levers to release the jamaccess door. Remove any jammed paper, and close the door.
8. If paper is visible entering the bottom of the fuser, gently pull downward to remove it. CAUTION: Do not touch the rollers on the transfer roller. Contaminates can affect print quality. 9. Paper could be jammed inside the fuser where it would not be visible. Grasp the fuser handles, lift up slightly, and pull straight out to remove the fuser. CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before clearing jams. 10. Open the jam-access door (callout 1).
11. Close the jam-access door, and push the fuser completely into the product. 12. Close the right door.
Clear jams in the optional 500-sheet paper and heavy media tray (Tray 3) 1. Open Tray 3 and make sure that the paper is stacked correctly. Remove any damaged or jammed sheets of paper. 2. Close Tray 3.
Clear jams in the lower right door (Tray 3) 1. Open the lower right door. 2. If paper is visible, gently pull the jammed paper up or down to remove it. 3. Close the lower right door.
Change jam recovery This product provides jam recovery, a feature that you can use to reprint jammed pages. The following options are available: ● Auto — The product attempts to reprint jammed pages when sufficient memory is available. ● Off — The product does not attempt to reprint jammed pages. Because no memory is used to store the most recent pages, performance is optimal.
Paper does not feed automatically Paper does not feed automatically Cause Solution Manual feed is selected in the software program. Load Tray 1 with paper, or, if the paper is loaded, press the OK button. The correct size paper is not loaded. Load the correct size paper. The input tray is empty. Load paper into the input tray. Paper from a previous jam has not been completely removed. Open the product and remove any paper in the paper path.
Improve print quality You can prevent most print-quality problems by following these guidelines.
4. Open the Finishing menu. 5. Select a type from the Media-type drop-down list. 6. Click the Print button. Adjust color settings in the printer driver Change the color theme for a print job ENWW 1. On the File menu in the software program, click Print. 2. Click Properties or Preferences. 3. Click the Color tab. 4. Select a color theme from the Color Themes drop-down list. ● Default (sRGB): This theme sets the product to print RGB data in raw device mode.
Change the color options Change the color options settings for the current print job from the color tab of the printer driver. 1. On the File menu in the software program, click Print. 2. Click Properties or Preferences. 3. Click the Color tab. 4. Click the Automatic or Manual setting. ● Automatic setting: Select this setting for most color print jobs ● Manual setting: Select this setting to adjust the color settings independent from other settings.
Always use a paper type and weight that this product supports. In addition, follow these guidelines when selecting paper: ● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, staples, and curled or bent edges. ● Use paper that has not been previously printed on. ● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet printers. ● Use paper that is not too rough.
Check the print cartridges Check each print cartridge, and replace it if necessary, if you are having any of the following problems: ● The printing is too light or seems faded in areas. ● Printed pages have small unprinted areas. ● Printed pages have streaks or bands. If you determine that you need to replace a print cartridge, print the supplies status page to find the part number for the correct genuine HP print cartridge.
HP UPD PS driver HP UPD PCL 5 HP UPD PCL 6 ● Recommended for printing with Adobe® software programs or with other highly graphics-intensive software programs ● Provides support for printing from postscript emulation needs, or for postscript flash font support ● Recommended for general office printing in Windows environments ● Compatible with previous PCL versions and older HP LaserJet products ● The best choice for printing from third-party or custom software programs ● The best choice when op
The product does not print or it prints slowly The product does not print If the product does not print at all, try the following solutions. 1. 210 Make sure the product is turned on and that the control panel indicates it is ready. ◦ If the control panel does not indicate the product is ready, turn the product off and then on again. ◦ If the control panel indicates the product is ready, try sending the job again. 2.
The product prints slowly If the product prints, but it seems slow, try the following solutions. ENWW 1. Make sure the computer meets the minimum specifications for this product. For a list of specifications, go to this Web site: www.hp.com/support/lj500colorM551. 2. When you configure the product to print on some paper types, such as heavy paper, the product prints more slowly so it can correctly fuse the toner to the paper.
Solve walk-up USB printing problems ● The Retrieve From USB Settings menu does not open when you insert the USB accessory ● The file does not print from the USB storage accessory ● The file that you want to print is not listed in the Open From USB menu The Retrieve From USB Settings menu does not open when you insert the USB accessory 1. You must enable this feature by using the control-panel menus or the HP Embedded Web Server before it can be used.
The file that you want to print is not listed in the Open From USB menu ENWW 1. You might be trying to print a file type that the USB printing feature does not support. The product supports .pdf, .prn, .pcl, .ps, and .cht file types. 2. You might have too many files in a single folder on the USB storage accessory. Reduce the number of files in the folder by moving them to subfolders. 3. You might be using a character set for the file name that the product does not support.
Solve connectivity problems Solve direct-connect problems If you have connected the product directly to a computer, check the cable. ● Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not longer than 2 m (6.56 ft). Try using a shorter cable. ● Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary.
3. If you installed the product using a Microsoft standard TCP/IP port, use the hostname instead of the IP address. 4. If the IP address is correct, delete the product and then add it again. The computer is unable to communicate with the product 1. 2. Test network communication by pinging the network. a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and then type cmd. b. Type ping followed by the IP address for your product. c.
Solve product software problems with Windows A printer driver for the product is not visible in the Printer folder 1. Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable. 2. Try plugging the USB cable into a different USB port on the computer. An error message was displayed during the software installation 1. Reinstall the product software.
Windows 7 ENWW a. Click Start. b. Click Devices and Printers. c. Right-click the product driver icon, and then select Printer properties. d. Click the Ports tab, and then click Configure Port. e. Verify the IP address, and then click OK or Cancel. f. If the IP addresses are not the same, delete the driver, and then reinstall the driver using the correct IP address.
Solve product software problems with Mac ● The product name does not appear in the product list in the Print & Fax list ● The printer driver does not automatically set up the selected product in the Print & Fax list ● A print job was not sent to the product that you wanted ● When connected with a USB cable, the product does not appear in the Print & Fax list after the driver is selected.
When connected with a USB cable, the product does not appear in the Print & Fax list after the driver is selected. Software troubleshooting ▲ Make sure that your Mac operating system is Mac OS X v10.5 or v10.6. Hardware troubleshooting 1. Make sure that the product is turned on. 2. Make sure that the USB cable is connected correctly. 3. Make sure that you are using the appropriate High-Speed USB cable. 4. Make sure that you do not have too many USB devices drawing power from the chain.
220 Chapter 11 Solve problems ENWW
A ENWW Supplies and accessories ● Order parts, accessories, and supplies ● Part numbers 221
Order parts, accessories, and supplies 222 Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider.
Part numbers Ordering information and availability might change during the life of the product. Accessories Item Description Part number HP Color LaserJet 1 x 500 Paper Feeder 500-sheet paper and heavy media tray.
Maintenance kits 224 Item Description Part number Fuser kit 110 Volt replacement fuser CE484A 220 Volt replacement fuser CE506A Appendix A Supplies and accessories ENWW
B ENWW Service and support ● Hewlett-Packard limited warranty statement ● HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement ● Color LaserJet Fuser Kit, Toner Collection Unit, and Transfer Kit Limited Warranty Statement ● Data stored on the print cartridge ● End User License Agreement ● OpenSSL ● Customer self-repair warranty service ● Customer support 225
Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet Enterprise 500 color M551n, M551dn, M551xh One-year on-site warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.
Color LaserJet Fuser Kit, Toner Collection Unit, and Transfer Kit Limited Warranty Statement This HP product is warranted to be free from defects in materials and workmanship until the printer provides a low-life indicator on the control panel.
Data stored on the print cartridge The HP print cartridges used with this product contain a memory chip that assists in the operation of the product. In addition, this memory chip collects a limited set of information exclusively for the purpose of understanding usage of the product, which might include the following: the date when the print cartridge was first installed, the date when the print cartridge was last used, the page coverage, the printing modes used, and the product model.
End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User License Agreement (“EULA”) is a contract between (a) you (either an individual or the entity you represent) and (b) Hewlett-Packard Company (“HP”) that governs your use of the software product (“Software”). This EULA does not apply if there is a separate license agreement between you and HP or its suppliers for the Software, including a license agreement in online documentation.
4. TRANSFER. a. Third Party Transfer. The initial end user of the HP Software may make a one-time transfer of the HP Software to another end user. Any transfer will include all component parts, media, User Documentation, this EULA, and if applicable, the Certificate of Authenticity. The transfer may not be an indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the transferred Software will agree to this EULA.
OpenSSL This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/) THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
Customer self-repair warranty service HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory.
Customer support Get telephone support for your country/region Have the product name, serial number, date of purchase, and problem description ready. 234 Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/. Get 24-hour Internet support www.hp.com/support/lj500colorM551 Get support for products used with a Macintosh computer www.hp.com/go/macosx Download software utilities, drivers, and electronic information www.hp.
C ENWW Product specifications ● Physical specifications ● Power consumption, electrical specifications, and acoustic emissions ● Environmental specifications 235
Physical specifications Table C-1 Product dimensions Product Height Depth Width Weight HP LaserJet Enterprise 500 color M551n 389 mm (15.3 in) 489 mm (19.3 in) 514 mm (20.2 in) 36.5 kg (80.5 lb) HP LaserJet Enterprise 500 color M551dn 408 mm (16.1 in) 489 mm (19.3 in) 514 mm (20.2 in) 37 kg (81.6 lb) HP LaserJet Enterprise 500 color M551xh 575 mm (22.6 in) 489 mm (19.3 in) 514 mm (20.2 in) 44.6 kg (98.
D ENWW Regulatory information ● FCC regulations ● Environmental product stewardship program ● Declaration of conformity ● Safety statements 237
FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O3).
properly, processing them to recover plastics and metals for new products and diverting millions of tons of waste from landfills. Since this cartridge is being recycled and used in new materials, it will not be returned to you. Thank you for being environmentally responsible! NOTE: Use the return label to return original HP LaserJet print cartridges only. Please do not use this label for HP inkjet cartridges, non-HP cartridges, refilled or remanufactured cartridges or warranty returns.
Residents of Alaska and Hawaii Do not use the UPS label. Call 1-800-340-2445 for information and instructions. The U.S. Postal Service provides no-cost cartridge return transportation services under an arrangement with HP for Alaska and Hawaii. Non-U.S. returns To participate in HP Planet Partners return and recycling program, just follow the simple directions in the recycling guide (found inside the packaging of your new product supply item) or visit www.hp.com/recycle.
Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.
Declaration of conformity Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: 11311 Chinden Boulevard DoC#: BOISB-0802-03-rel.1.
This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. 1. The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems. 2. For regulatory purposes, this product is assigned a Regulatory model number.
Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
EMC statement (Korea) Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet Enterprise 500 color M551n, M551dn, M551xh, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (2007) mukaisesti.
Substances Table (China) Restriction on Hazardous Substances statement (Turkey) Türkiye Cumhuriyeti: EEE Yönetmeliğine Uygundur Restriction on Hazardous Substances statement (Ukraine) Обладнання відповідає вимогам Технічного регламенту щодо обмеження використання деяких небезпечних речовин в електричному та електронному обладнанні, затвердженого постановою Кабінету Міністрів України від 3 грудня 2008 № 1057 ENWW Safety statements 247
248 Appendix D Regulatory information ENWW
Index Symbols/Numerics 500-sheet paper and heavy media tray models including 2 A accessories ordering 222 part numbers 223 acoustic specifications 236 Administration menu, control panel 17 AirPrint 54 alerts, e-mail 53 anticounterfeit supplies 101 Attention light locating 10 automatic overhead transparency sensing 95 B Backup/Restore menu, control panel 34 batteries included 241 bins locating 6 bins, output capacity 80 Bonjour identifying 170 booklets creating (Windows) 149 both sides, printing on turning
Troubleshooting menu 32 USB Firmware Upgrade menu 35 control-panel menus Retrieve From USB Settings 22 retrieve job from device memory 13 Retrieve Job From USB 12 Sign In 12 controlling print jobs 95 conventions, document iii copies changing number of (Windows) 122 counterfeit supplies 101 cover pages printing (Mac) 56 printing on different paper (Windows) 144 covers, locating 6 custom print settings (Windows) 122 custom-size paper settings Macintosh 55 customer support online 234 D Data light locating 10 d
network settings 173 other links list 174 print tab 172 security settings 173 troubleshooting tools 173 HP Embedded Web Server (EWS) features 170 network connection 170 HP ePrint description 44, 54 HP ePrint, using 137 HP fraud Web site 101 HP Jetdirect print server models including 2 HP Printer Utility 53 HP tough paper 157 HP Universal Print Driver 40 HP Utility 53 HP Utility, Mac 53 HP Web Jetadmin 44, 175 HP Web Services enabling 173 HP Web Services, enabling 137 HP-UX software 45 humidity requirements
material restrictions 241 Material Safety Data Sheet (MSDS) 242 media custom-size, Macintosh settings 55 first page 56 pages per sheet 57 supported sizes 75 memory included 2, 53 supply errors 110 memory chip, print cartridge description 229 memory DIMMs security 178 Menu button 10 menus, control panel Administration 17 Backup/Restore 34 Calibrate/Cleaning 34 Display Settings 25 General Settings 17 Manage Supplies 26 Manage Trays 27 Network Settings 28 Print Options 23 Print Settings 22 Reports 17 Service 3
paper, special printing (Windows) 141 part numbers print cartridges 223 PCL drivers universal 40 personal jobs storing temporarily (Windows) 154 portrait orientation selecting, Windows 134 ports locating 7 PostScript Printer Description (PPD) files included 53 power consumption 236 power connection locating 7 power switch, locating 6 PPDs included 53 preprinted paper printing (Windows) 139 presets (Mac) 56 print cartridges checking for damage 108 Macintosh status 59 memory chips 229 non-HP 101 part numbers
security features 64 security lock locating 7 self help accessing 184 Service menu, control panel 35 Services tab Macintosh 59 settings driver presets (Mac) 56 drivers 41 drivers (Mac) 52 priority 41, 52 restore factory 187 shortcuts (Windows) creating 124 using 122 Sign In menu 12 signs, printing 157 Sleep button 10 sleep delay disabling 180 enabling 180 sleep mode disabling 179 enabling 179 Sleep Schedule setting 180 sleep schedule disabling 180 enabling 180 software embedded Web server 44 HP Printer Util
Tray 3 jams 200, 201 trays automatic overhead transparency sensing 95 capacity 80 configure 94 double-sided printing 57 included 2 load 82 locating 6 Macintosh settings 53 paper orientation 90 selecting (Windows) 127 Trays menu, control panel 16 troubleshooting control panel messages 188 direct-connect problems 214 jams 189 Mac problems 218 network problems 214 paper feed problems 189 repeating defects 109 walk-up USB printing problems 212 Windows problems 216 Troubleshooting menu, control panel 32 troubles
256 Index ENWW
*CF079-90908* *CF079-90908* CF079-90908
