HP LaserJet M3027/M3035 MFP User Guide
HP LaserJet M3027/M3035 Multifunction User Guide
Copyright and License Trademark Credits © 2006 Copyright Hewlett-Packard Development Company, L.P. Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Linux is a U.S. registered trademark of Linus Torvalds. The information contained herein is subject to change without notice.
Table of contents 1 Device basics Device comparison ............................................................................................................................... 2 Features comparison ........................................................................................................................... 2 Walkaround .......................................................................................................................................... 4 Device parts ..................
Default E-mail Options ...................................................................................... 22 Default Send to Folder Options ......................................................................... 23 Default Print Options ......................................................................................... 24 Time/Scheduling menu ...................................................................................................... 25 Management menu .................................
Supported media sizes ...................................................................................................... 63 Supported media types ...................................................................................................... 64 Printing and paper-storage environment ............................................................................................ 65 Load media ..............................................................................................................
Print on both sides manually ............................................................................. 90 Layout options for printing on both sides .......................................................... 90 Use the Services tab .......................................................................................................... 91 Use features in the Macintosh printer driver ....................................................................................... 92 Create and use presets ........
Fax Analog faxing .................................................................................................................................... 120 Connect the fax to a telephone line ................................................................................. 120 Configure and use the fax features .................................................................................. 120 Digital fax ...................................................................................................
Clear jams from the ADF ................................................................................................. 166 Clear jams from the input-tray areas ............................................................................... 168 Clear jams from the print-cartridge area .......................................................................... 169 Clear jams from the output-bin areas ..............................................................................
Appendix A Supplies and accessories Order parts, accessories, and supplies ............................................................................................ 204 Order directly from HP ..................................................................................................... 204 Order through service or support providers .....................................................................
Plastics ............................................................................................................................ 223 HP LaserJet print supplies ............................................................................................... 223 HP print supplies returns and recycling program information .......................................... 224 Paper ...............................................................................................................................
1 Device basics This chapter contains basic information about device features: ENWW ● Device comparison ● Features comparison ● Walkaround ● Device software 1
Device comparison HP LaserJet M3027 HP LaserJet M3027x ● HP LaserJet M3027, plus: Prints up to 27 pages-perminute (ppm) on letter-sized Automatic two-sided media, and up to 25 ppm on ● printing accessory A4–sized media ● 256 megabytes (MB) total of ● random access memory (RAM), upgradable up to 512 MB ● Internal 40 gigabyte (GB) or larger hard disk ● 100-sheet multipurpose tray (tray 1), 500-sheet input tray (tray 2), 50-sheet automatic document feeder (ADF), and 250-sheet output bin ● 33.
Feature Description Storage features ● Internal 40 GB or larger hard drive ● Fonts, forms, and other macros ● Job retention ● 93 internal fonts available for PCL ● 80 printer-matching screen fonts in TrueType format available with the software solution ● Additional fonts can be added. ● Optional 500-sheet input tray (tray 3) (standard on the HP LaserJet M3035xs MFP) ● 100-pin 133 MHz dual inline memory modules (DIMMs) ● Hi-Speed USB 2.
Walkaround Device parts Before using the product, familiarize yourself with its components.
Interface ports 1 2 3 4 5 6 ENWW 1 Fax port (HP LaserJet M3027x and HP LaserJet M3035xs only) 2 Network connection 3 Foreign interface harness (FIH) port 4 Type A Hi-Speed USB 2.0 connection for adding accessories 5 Type B Hi-Speed USB 2.
Device software The printing-system software is included with the device. See the getting started guide for installation instructions. The printing system includes software for end users and network administrators, and printer drivers for access to the device features and communication with the computer. NOTE For a list of printer drivers and updated HP printer software, go to www.hp.com/go/ LJM3027mfp_software or www.hp.com/go/LJM3035mfp_software.
The device uses the PCL 5, PCL 6, and HP postscript level 3 emulation printer description language (PDL) drivers. ● Use the PCL 6 printer driver for the best overall performance. ● Use the PCL 5 printer driver for general office printing. ● Use the HP postscript level 3 emulation driver for printing from postscript level 3 emulation needs, or for postscript flash font support.
8 ● Printer Properties dialog box (printer driver): Click Properties in the Print dialog box to open the printer driver. Settings changed in the Printer Properties dialog box do not override settings anywhere else in the printing software. ● Default printer driver settings: The default printer driver settings determine the settings used in all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog boxes.
Open the printer drivers Operating System To change the settings for all print jobs until the software program is closed To change the default settings To change the device for all print jobs configuration settings Windows 2000, XP, and Server 2003 1. On the File menu in the software program, click Print. 1. Click Start, click Settings, and then click Printers or Printers and Faxes. 1. Click Start, click Settings, and then click Printers or Printers and Faxes. 2.
● Assign an internet protocol (IP) address to the device. ● Download files and fonts. ● Configure the device for IP or AppleTalk printing. You can use the HP Printer Utility when your device uses a universal serial bus (USB) cable or is connected to a TCP/IP-based network. For more information, see Use the HP Printer Utility for Macintosh. Remove software from Macintosh operating systems To remove the software from a Macintosh computer, drag the PPD files to the trash can.
● Shopping online for supplies ● Using HP online troubleshooting and maintenance tools You can use the HP Easy Printer Care software when the device is directly connected to your computer or when it is connected to a network. To download the HP Easy Printer Care software, go to www.hp.com/go/easyprintercare. Supported operating systems For information about supported operating systems, go to www.hp.com/go/easyprintercare.
12 Chapter 1 Device basics ENWW
2 ENWW Control panel ● Use the control panel ● Use the Administration menu 13
Use the control panel The control panel has a VGA touchscreen that provides access to all device functions. Use the buttons and numeric keypad to control jobs and the device status. The LEDs indicate overall device status. Control-panel layout The control panel includes a touchscreen graphical display, job-control buttons, a numeric keypad, and three light-emitting diode (LED) status lights. 14 1 Attention light The Attention light indicates that the device has a condition that requires intervention.
Home screen The home screen provides access to the device features, and it indicates the current status of the device. NOTE Depending on how the system administrator has configured the device, the features that appear on the home screen can vary.
Buttons on the touchscreen The status line on the touchscreen provides information about the status of the device. Various buttons can appear in this area. The following table describes each button. Home button. Touch the home button to go to the Home screen from any other screen. Start button. Touch the Start button to begin the action for the feature that you are using. NOTE The name of this button changes for each feature. For example, in the Copy feature, the button is named Start Copy. Stop button.
Use the Administration menu Use the Administration menu to set up default device behavior and other global settings, such as the language and the format for date and time. Navigate the Administration menu From the Home screen, touch Administration to open the menu structure. You might need to scroll to the bottom of the Home screen to see this feature. The Administration menu has several sub-menus, which are listed on the left side of the screen. Touch the name of a menu to expand the structure.
Information menu Use this menu to print information pages and reports that are stored internally on the device. Table 2-1 Information menu Menu item Sub-menu item Configuration/Status Pages Sub-menu item Values Description Administration Menu Map Print (button) Shows the basic structure and settings of the Administration menu and current administration settings. Configuration Page Print (button) A set of configuration pages that show the current device settings.
Default Job Options menu Use this menu to define the default job options for each function. If the user does not specify the job options when creating the job, the default options are used.
Default Copy Options NOTE Values shown with “(default)” are the factory-default values. Some menu items have no default. Table 2-3 Default Copy Options menu Menu item Sub-menu item Values Description Number of Copies Type the number of copies. The factory default setting is 1. Set the default number of copies for a copy job. Number of Sides 1 (default) Set the default number of sides for copies.
Default Fax Options NOTE Values shown with “(default)” are the factory-default values. Some menu items have no default. Table 2-4 Fax Send menu Menu item Sub-menu item Resolution Values Description Standard (100x200dpi) (default) Use this feature to set the resolution for sent documents. Higher resolution images have more dots per inch (dpi), so they show more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is smaller.
Default E-mail Options Use this menu to set default options for e-mails that are sent from the device. NOTE Values shown with “(default)” are the factory-default values. Some menu items have no default. Menu item Values Description Document File Type PDF (default) Choose the file format for the e-mail. JPEG TIFF M-TIFF Output Quality High (large file) Choosing higher quality for output increases the size of the output file.
Default Send to Folder Options NOTE This menu appears only for the HP LaserJet M3035 MFP models. Use this menu to set default options for scan jobs sent to the computer. NOTE Values shown with “(default)” are the factory-default values. Some menu items have no default. Menu item Values Description Color/Black Color scan Specify whether the file will be in black or in color. Black/white scan (default) Document File Type PDF (default) Choose the file format for the file.
Default Print Options Use this menu to set default options for jobs that are sent from a computer. NOTE Values shown with “(default)” are the factory-default values. Some menu items have no default. Table 2-6 Default Print Options menu Menu item Values Description Copies Per Job Type a value. Use this feature to set the default number of copies for print jobs. Default Paper Size (List of supported sizes.) Choose a paper size.
Time/Scheduling menu Use this menu to set options for setting the time and for setting the device to enter and exit sleep mode. NOTE Values shown with "(default)" are the factory-default values. Some menu items have no default. Table 2-7 Time/Scheduling menu Menu item Sub-menu item Date/Time Date Format Sub-menu item Values Description YYYY/MMM/DD (default) Use this feature to set the current date and time, and to set the date format and time format that are used to time-stamp outgoing faxes.
Table 2-7 Time/Scheduling menu (continued) Menu item Sub-menu item Fax Printing Fax Printing Mode Sub-menu item Values Description Store all received faxes If you have concerns about the security of private faxes, use this feature to store faxes rather than having them automatically print by creating a printing schedule.
Management menu Use this menu to set up global device-management options. NOTE Values shown with "(default)" are the factory-default values. Some menu items have no default. Table 2-8 Management menu Menu item Sub-menu item Values Description Stored Job Management Quick Copy Job Storage Limit Select the maximum number of jobs to store Use this menu to view and manage any jobs that are stored on the device.
Initial Setup menu The Initial Setup menu contains the sub-menus shown: ● Networking and I/O menu ● Fax Setup menu ● E-mail Setup menu NOTE Values shown with "(default)" are the factory-default values. Some menu items have no default. Networking and I/O Table 2-9 Networking and I/O Menu item Sub-menu item I/O Timeout Parallel Input NOTE This item appears only if an EIO accessory is installed. Embedded Jetdirect High Speed Values Description Select a value in the range.
Table 2-10 Jetdirect menus (continued) Menu item Sub-menu item Sub-menu item Values and Description Release and DHCP Renew menus are available to set DHCP lease options. Auto IP: Use automatic link-local IPv4 addressing. An address in the form 169.254.x.x is assigned automatically. Manual: Use the Manual Settings menu to configure TCP/IPv4 parameters. DHCP Release This menu appears if Config Method was set to DHCP and a DHCP lease for the print server exists.
Table 2-10 Jetdirect menus (continued) Menu item Sub-menu item Sub-menu item Values and Description IPV6 Settings Enable Use this item to enable or disable IPv6 operation on the print server. Off (default): IPv6 is disabled. On: IPv6 is enabled. Address Use this item to manually configure an IPv6 address. Manual Settings: Use the Manual Settings menu to enable and manually configure a TCP/ IPv6 address.
Table 2-10 Jetdirect menus (continued) Menu item Sub-menu item IPX/SPX Enable Sub-menu item Values and Description Off: Disable the IPX/SPX protocol. On (default): Enable the IPX/SPX protocol. Frame Type Selects the frame-type setting for your network. Auto: Automatically sets and limits the frame type to the first one detected. EN_8023, EN_II, EN_8022, and EN_SNAP: Frametype selections for Ethernet networks. AppleTalk Enable Off (default): Disable the AppleTalk protocol.
Table 2-10 Jetdirect menus (continued) Menu item Sub-menu item Sub-menu item LAN HW Test Values and Description CAUTION Running this embedded test will erase your TCP/IP configuration. This test performs an internal loopback test. An internal loopback test will send and receive packets only on the internal network hardware. There are no external transmissions on your network. Select Yes to choose this test, or No to not choose it.
Table 2-10 Jetdirect menus (continued) Menu item Sub-menu item Sub-menu item Ping Test Values and Description This test is used to check network communications. This test sends link-level packets to a remote network host, then waits for an appropriate response. To run a ping test, set the following items: Dest Type Specify whether the target device is an IPv4 or IPv6 node. Dest IP IPV4: Type the IPv4 address. IPV6 : Type the IPv6 address.
Table 2-10 Jetdirect menus (continued) Menu item Sub-menu item Sub-menu item Ping Results Link Speed Values and Description Use this item to view the ping test status and results using the control panel display. You can select the following items: Packets Sent Shows the number of packets (0 - 65535) sent to the remote host since the most recent test was initiated or completed.
Table 2-10 Jetdirect menus (continued) Menu item Sub-menu item Sub-menu item Values and Description 100TX Auto: Limits auto-negotiation to a maximum link speed of 100 Mbps. 1000TX Full: 1000 Mbps, full-duplex operation. Print Protocols ENWW Use this item to print a page that lists the configuration of the following protocols: IPX/SPX, Novell NetWare, AppleTalk, DLC/LLC.
Fax Setup Table 2-11 Fax Setup menu Menu item Sub-menu item Required Settings Location Sub-menu item Values Description (Countries/regions listed) Configure the settings that are legally required for outgoing faxes. Disabled Use this feature to enable or disable PC Fax Send. PC Fax Send enables users to send faxes through the device from their computers if they have the correct driver installed.
Table 2-11 Fax Setup menu (continued) Menu item Sub-menu item Fax Send Settings Fax Dial Volume Sub-menu item Values Description Off Use this feature to set the volume of the tones that you hear while the device dials the fax number. Medium (default) High Error Correction Mode Enabled (default) Disabled JBIG Compression Disabled Enabled (default) When Error Correction Mode is enabled and an error occurs during fax transmission, the device sends or receives the error portion again.
Table 2-11 Fax Setup menu (continued) Menu item Sub-menu item Fax Receive Settings Sub-menu item Values Description Rings To Answer The range varies by location. The factory default is 2 rings. Use this feature to specify the number of rings that must occur before the fax modem answers. Ring Interval Default (default) Use this feature to control the time between rings for incoming faxes. Custom Ringer Volume Off Set the volume for the fax ring-tone.
E-mail Setup Use this menu to enable the e-mail feature and to configure basic e-mail settings. NOTE To configure advanced e-mail settings, use the embedded Web server. For more information, see Use the embedded Web server. Table 2-12 E-mail Setup menu Menu item Values Description Address Validation On (default) This option enables the device to check e-mail syntax when you type an e-mail address. Valid e-mail addresses require the "@" sign and a ".".
Device Behavior menu NOTE Values shown with "(default)" are the factory-default values. Some menu items have no default. Table 2-14 Device Behavior menu Menu item Sub-menu item Sub-menu item Values Description Language Select the language from the list. Use this feature to select a different language for control-panel messages. When you select a new language, the keyboard layout might also change.
Table 2-14 Device Behavior menu (continued) Menu item Sub-menu item General Copy Behavior Scan Ahead Sub-menu item Values Description Enabled (default) Use this feature to turn on no-wait scanning. With Scan Ahead enabled, the pages in the original document are scanned to disk and held until the device becomes available. Disabled Auto Print Interrupt Enabled Disabled When this feature is enabled, copy jobs can interrupt print jobs that are set to print multiple copies.
Table 2-14 Device Behavior menu (continued) Menu item Sub-menu item Sub-menu item Values Description PCL Form Length Type a value between 5 and 128 lines. The factory default is 60 lines. PCL is a set of printer commands that Hewlett-Packard developed to provide access to printer features. Orientation Portrait (default) Select the orientation that is most often used print jobs. Select Portrait if the short edge is at the top or select Landscape if the long edge is at the top.
Print Quality menu NOTE Values shown with "(default)" are the factory-default values. Some menu items have no default. Table 2-15 Print Quality menu Menu item Sub-menu item Values Description Set Registration Source All trays Use Set Registration to shift the margin alignment to center the image on the page from top to bottom and from left to right. You can also align the image on the front with the image printed on the back.
Table 2-15 Print Quality menu (continued) Menu item Sub-menu item Values Description Toner Density Choose from a range of 1 to 5. 3 is the default. Lighten or darken the print on the page. 1 is the lightest and 5 is the darkest. Small Paper Mode Normal (default) Select Slow to minimize wrinkles when printing on small or narrow media. Slow Calibration/Cleaning 44 Create Cleaning Page Create (button) Generate a page for cleaning excess toner off the pressure roller in the fuser.
Troubleshooting menu NOTE Values shown with "(default)" are the factory-default values. Some menu items have no default. Table 2-16 Troubleshooting menu Menu item Sub-menu item Event Log Values Description Print (button) Use this feature to show the 50 most recent events in the event log. Touch Print to print the full event log. Calibrate Scanner Calibrate Use this feature to compensate for offsets in the scanner imaging system (carriage head) for ADF and flatbed scans.
Table 2-16 Troubleshooting menu (continued) Menu item Sub-menu item Values Description Paper Path Test Test Page Print (button) Generate a test page for testing paper handling features. You can define the path that is used for the test in order to test specific paper paths. Source All trays Specify whether the test page will be printed from all trays or from a specific tray. Tray 1 Tray 2 (Additional trays are shown, if applicable.
Resets menu Table 2-17 Resets menu Menu item Values Description Clear Local Address Book Clear (button) Use this feature to clear all addresses from the address books that are stored on the device. Clear Fax Activity Log Yes Use this feature to clear all events from the Fax Activity Log. No (default) Restore Factory Telecom Setting Restore (button) Use this option to restore the telephone-related settings that are in the Initial Setup menu to factory default values.
48 Chapter 2 Control panel ENWW
3 Input/output (I/O) configuration This chapter describes how to configure certain network parameters on the device.
USB configuration This device supports a USB 2.0 connection. You must use an A-to-B type USB cable for printing.
Network configuration You might need to configure certain network parameters on the device.
6. Touch IPV4 Settings. 7. Touch Config Method. 8. Touch Manual. 9. Touch Save. 10. Touch Manual Settings. 11. Touch IP Address. 12. Touch the IP Address text box. 13. Use the touchscreen keypad to type the IP address. 14. Touch OK. 15. Touch Save. Set the subnet mask 1. Scroll to and touch Administration. 2. Scroll to and touch Initial Setup. 3. Touch Networking and I/O. 4. Touch Embedded Jetdirect. 5. Touch TCP/IP. 6. Touch IPV4 Settings. 7. Touch Config Method. 8. Touch Manual.
5. Touch TCP/IP. 6. Touch IPV4 Settings. 7. Touch Config Method. 8. Touch Manual. 9. Touch Save. 10. Touch Manual Settings. 11. Touch Default Gateway. 12. Touch the Default Gateway text box. 13. Use the touchscreen keyboard to type the default gateway. 14. Touch OK. 15. Touch Save. Configure TCP/IPv6 parameters For information about configuring the device for a TCP/IPv6 network, see the HP Jetdirect Embedded Print Server Administrator's Guide.
7. Touch Off. 8. Touch Save. Disable AppleTalk 1. Scroll to and touch Administration. 2. Scroll to and touch Initial Setup. 3. Touch Networking and I/O. 4. Touch Embedded Jetdirect. 5. Touch AppleTalk. 6. Touch Enable. 7. Touch Off. 8. Touch Save. Disable DLC/LLC 1. Scroll to and touch Administration. 2. Scroll to and touch Initial Setup. 3. Touch Networking and I/O. 4. Touch Embedded Jetdirect. 5. Touch DLC/LLC. 6. Touch Enable. 7. Touch Off. 8. Touch Save.
4 Media and trays This chapter describes how to use some basic product features: ENWW ● General guidelines for media ● Media considerations ● Select print media ● Printing and paper-storage environment ● Load media ● Control print jobs ● Select output bins 55
General guidelines for media Before purchasing any paper or specialized forms in quantity, verify that your paper supplier has obtained and understands the print-media requirements that are specified in the HP LaserJet Printer Family Print Media Guide. See HP Customer Care to order the HP LaserJet Printer Family Print Media Guide. To download a copy of the guide, go to www.hp.com/support/ljpaperguide.
● Do not use any media that produces hazardous emissions, or that melts, offsets, or discolors when exposed to the temperature of the fuser. ● Do not use paper that is embossed or coated, or any media that is not designed to withstand the fusing temperature of the device. Do not use letterhead paper or preprinted forms that are made with dyes or inks that cannot withstand the heat of the fuser. To order HP LaserJet printing supplies, see Order parts, accessories, and supplies.
Media considerations Envelopes Envelope construction is critical. Envelope fold lines can vary considerably, not only between manufacturers, but also within a box from the same manufacturer. Successful printing on envelopes depends upon the quality of the envelopes. When selecting envelopes, consider the following components: ● Weight: The weight of the envelope paper should not exceed 105 g/m2 (28 lb) or jamming might occur.
Envelopes with adhesive strips or flaps Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the heat and pressure in the product. The extra flaps and strips might cause wrinkling, creasing, or even jams and might even damage the fuser. Envelope margins The following gives typical address margins for a commercial #10 or DL envelope. Type of address Top margin Left margin Return address 15 mm (0.6 in) 15 mm (0.
CAUTION To avoid damaging the product, use only transparencies recommended for laser printers. To prevent serious jams, always use tray 1 to print transparencies and always use the rear output bin. Never print on the same transparency more than once or print on a partial transparency. NOTE Choose transparencies in the printer driver. See Open the printer drivers. Card stock and heavy media You can print many types of card stock from the input tray, including index cards and postcards.
as cockle, laid, or linen, might require the special fuser modes that are available on some printer models to achieve adequate toner adhesion. NOTE Some page-to-page variation is normal when printing with laser printers. This variation cannot be observed when printing on plain paper. However, this variation is obvious when printing on preprinted forms because the lines and boxes are already placed on the page.
Media type Fuser mode setting Preprinted Normal Letterhead Normal Transparency Low 2 Prepunched Normal Labels Normal Bond Normal Recycled Normal Color Normal Light Low 1 Card stock Normal Rough High 1 Envelope Normal To reset the fuser modes to the default settings, touch the Administration menu at the device control panel. Touch Print Quality, touch Fuser Modes, and then touch Restore Modes.
Select print media This device accepts a variety of media, such as cut-sheet paper, including up to 100% recycled fiber content paper; envelopes; labels; transparencies; and custom-size paper. Properties such as weight, composition, grain, and moisture content are important factors that affect device performance and output quality.
Manual 2-sided printing. Most of the supported media sizes and types listed for printing from tray 1 can be manually duplexed. See Print for more information. Supported media types Table 4-3 Tray 1 media types Type Dimensions Weight or thickness Capacity1 Plain Minimum: 76 x 127 mm (3 x 5 in) 60 to 199 g/m2 (16 to 53 lb) 100 sheets Preprinted Maximum: 216 x 356 mm (8.
Printing and paper-storage environment Ideally, the printing and paper-storage environment should be at or near room temperature, and not too dry or too humid. Remember paper is hygroscopic; it absorbs and loses moisture rapidly. Heat works with humidity to damage paper. Heat causes the moisture in paper to evaporate, while cold causes it to condense on the sheets. Heating systems and air conditioners remove most of the humidity from a room.
Load media Load special print media, such as envelopes, labels, and transparencies, in tray 1 only. Load only paper in tray 2 or optional tray 3. Load media on the scanner glass Use the scanner glass to copy, scan, or fax small, lightweight (less than 60 g/m2 or 16 lb), or irregularlysized originals such as receipts, newspaper clippings, photographs, or old or worn documents.
Load tray 1 (multipurpose tray) Tray 1 holds up to 100 sheets of paper, up to 75 transparencies, up to 50 sheets of labels, or up to 10 envelopes. For information about loading special media, see Load special media. ENWW 1. Open tray 1 by pulling the front cover down. 2. Slide out the plastic tray extender. If the media that is being loaded is longer than 229 mm (9 in), also flip open the additional tray extender. 3. Slide the media-width guides slightly wider than the media.
4. Place media into the tray (short-edge in, print-side up). The media should be centered between the media-width guides and under the tabs on the media-width guides. 5. Slide the media-width guides inward until they lightly touch the media stack on both sides without bending it. Make sure that the media fits under the tabs on the media-width guides. NOTE Do not add media to tray 1 while the device is printing. This could cause a jam. Do not close the front door when the device is printing.
Load tray 2 and optional tray 3 Trays 2 and 3 support only paper. For supported paper sizes, see Select print media. ENWW 1. Pull the tray out of the device and remove any paper. 2. On the rear paper-length guide, press the tab and slide it so that the pointer matches the paper size that you are loading. Make sure that the guide clicks into place. 3. Adjust the side media-width guides outward so that the pointer matches the paper size that you are loading.
4. Place the paper in the tray and make sure that it is flat at all four corners. Keep the paper below the height tabs on the paper-length guide in the rear of the tray. 5. Push down on the paper to lock the metal paper-lift plate in place. 6. Slide the tray into the device. Load special media The following table provides guidelines for loading special media and configuring the printer driver. Use the correct media-type setting in the printer driver to obtain the best print quality.
ENWW Media type Maximum amount that can be loaded into tray 2 or optional tray 3 Printer-driver setting Tray 1 media orientation Tray 2 or tray 3 media orientation Heavy envelopes Zero. Envelopes should be used only in tray 1 Heavy envelope Side to be printed facing up, stamp area closest to the product, short edge toward the product Do not print heavy envelopes from tray 2 or optional tray 3. Labels Zero.
Control print jobs When a job is sent to the printer, the printer driver controls what paper tray is used to pull media through the printer. By default, the printer automatically selects the tray, but a specific tray can be chosen based on three user-specified settings: Source, Type, and Size. These settings are available from the Application Setting dialog box, the Print dialog box, or the printer driver. Setting Description Source Directs the device to pull paper from a user-specified tray.
Select output bins The product has two output bins into which it places finished print jobs: ● Top (face-down) output bin: This it the default output bin at the top of the product. Print jobs exit the product face-down into this bin. ● Rear (face-up) output bin: Print jobs exit the product face-up into this bin at the rear of the product. NOTE You cannot use automatic duplex printing when printing to the rear output bin. Print to the top output bin ENWW 1.
Print to the rear output bin NOTE When tray 1 and the rear output bin are used together, they provide a straight-through paper path for your print job. Using a straight-through paper path can reduce curling. 74 1. Open the rear output bin. 2. If you are printing on long media, pull out the bin extension. 3. From your computer, send the print job to the device.
5 Device features This chapter describes how to use some basic device features: ENWW ● Use the convenience stapler ● Use job storage features 75
Use the convenience stapler A convenience stapler is mounted to the front, right side of the device. The convenience stapler operates independently from the control panel and device software, and does not automatically staple print jobs. The stapler requires no settings and generates no error messages or status messages. Staple media Activate the convenience stapler by inserting media into the stapler. 1. Insert up to 20 sheets of media (80 g/m2 or 20 lb) into the slot in the stapler door.
Load staples Each staple cartridge holds 1,500 unformed staples. To load staples into the device, insert a staple cartridge. 1. Open the stapler door. NOTE Opening the stapler door disables the stapler. 2. ENWW If you are replacing a staple cartridge (for example, if your staple cartridge has run out of staples), remove the staple cartridge from the device.
78 3. Insert a new staple cartridge into the opening inside the staple door. 4. Close the stapler door.
Use job storage features The following job-storage features are available for this device: ● Proof and hold jobs: This feature provides a quick and easy way to print and proof one copy of a job and then print the additional copies. ● Private jobs: When you send a private job to the device, the job does not print until you provide the required personal identification number (PIN) at the control panel.
Print the remaining copies of a proof and hold job At the device control panel, use the following procedure to print the remaining copies of a job held on the hard disk. 1. From the Home screen, touch Job Storage. 2. Touch the Retrieve tab. 3. Scroll to and touch the job storage folder that holds the job. 4. Scroll to and touch the job that you want to print. 5. Touch the Copies field to change the number of copies to print. Touch Retrieve Stored Job ( ) to print the document.
5. Touch the PIN field. 6. Use the numeric keypad to type the PIN, and then touch OK. 7. Touch the Copies field to change the number of copies to print. 8. Touch Retrieve Stored Job ( ) to print the document. Delete a private job A private job is automatically deleted from the device hard disk after you release it for printing. If you want to delete the job without printing it, use this procedure. 1. From the Home screen, touch Job Storage. 2. Touch the Retrieve tab. 3.
Print additional copies of a QuickCopy job This section describes how to print additional copies of a job stored on the device hard disk at the control panel. 1. From the Home screen, touch Job Storage. 2. Touch the Retrieve tab. 3. Scroll to and touch the job storage folder that holds the job. 4. Scroll to and touch the job that you want to print. 5. Touch the Copies field to change the number of copies to print. 6. Touch Retrieve Stored Job ( ) to print the document.
4. Specify the name for the stored job in one of these ways: ● Select an existing folder from the list. Touch New Job and type a job name. ● Touch the box below the existing Folder Name: or Job Name: on the right-hand side of the screen, and then edit the text. 5. A private stored job has a lock icon next to the name, and it requires that you specify a PIN to retrieve it. To make the job private, select PIN to Print and then type the PIN for the job. Touch OK. 6.
5. Touch Delete. 6. Touch Yes. If the file has feature. 84 (lock symbol) next to it, the job requires a PIN to delete it.
6 Print This chapter describes how to perform basic printing tasks: ENWW ● Use features in the Windows printer driver ● Use features in the Macintosh printer driver ● Cancel a print job 85
Use features in the Windows printer driver When you print from a software program, many of the product features are available from the printer driver. For complete information about the features that are available in the printer driver, see the printerdriver Help.
Use watermarks A watermark is a notice, such as "Confidential," that is printed in the background of each page of a document. 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. From the Effects tab, click the Watermarks drop-down list. 4. Click the watermark that you want to use. To create a new watermark, click Edit. 5. If you want the watermark to appear only on the first page of the document, click First Page Only. 6.
4. On the Custom Paper Size window, type the name of the custom paper size. 5. Type the paper-size length and width. If you type a size that is too small or too large, the driver adjusts the size to the minimum or maximum size that is allowed. 6. If necessary, click the button to change the unit of measure between millimeters and inches. 7. Click Save. 8. Click Close. The name that you saved appears in the paper-size list for future use.
1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. Click the Finishing tab. 4. In the section for Document Options, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16). 5. If the number of pages is greater than 1, select the correct options for Print Page Borders and Page Order. ● 6. If you need to change the page orientation, click the Finishing tab, and then click Portrait or Landscape.
Use automatic duplex printing 1. Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways: ● For tray 1, load the letterhead paper with the front side up, bottom-edge first. ● For all other trays, load the letterhead paper with front side down, and the top edge at the back of the tray. CAUTION To avoid jams, do not load paper that is heavier than 105 g/m2 (28 lb bond). 2.
1 4 3 2 2 2 3 2 5 3 2 5 3 5 3 5 1. Long-edge landscape Every other printed image is oriented upside-down. Facing pages are read continuously from top to bottom. 2. Short-edge landscape Every printed image is oriented right-side-up. Facing pages are read from top to bottom. 3. Long-edge portrait This is the default setting, and the most common layout used. Every printed image is oriented right-side-up. Facing pages are read from top to bottom. 4.
Use features in the Macintosh printer driver When you print from a software program, many of the printer features are available from the printer driver. For complete information about the features that are available in the printer driver, see the printerdriver Help.
Print multiple pages on one sheet of paper You can print more than one page on a single sheet of paper. This feature provides a cost-effective way to print draft pages. 1. Open the printer driver (see Open the printer drivers). 2. Click the Layout pop-up menu. 3. Next to Pages per Sheet, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16). 4. Next to Layout Direction, select the order and placement of the pages on the sheet. 5.
Print on both sides manually 1. Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways: ● For tray 1, load the letterhead paper face-up with the bottom edge feeding into the printer first. ● For all other trays, load the letterhead paper face-down with the top edge at the back of the tray. CAUTION To avoid jams, do not load paper that is heavier than 105 g/m2 (28-lb bond). 2.
Cancel a print job You can stop a print request by using the printer control panel or using your software program. For instructions on how to stop a print request from a computer on a network, see the online Help for the specific network software. NOTE It can take some time for all printing to clear after you have canceled a print job. Stop the current print job from the control panel 1. Press Stop on the control panel. 2.
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7 Copy This device can function as a standalone, walk-up copier. It is not necessary to install the printing system software on the computer, nor is it necessary to have the computer turned on to make photocopies. You can adjust the copy settings at the control panel. You can also copy originals by using either the document feeder or the scanner glass. The device can process copying, printing, and digital-sending jobs simultaneously.
Use the Copy screen From the Home screen, touch Copy to view the Copy screen. The Copy screen is shown in Figure 7-1 Copy screen. Note that only the first six copy features are immediately visible. In order to view additional copy features, touch More Options.
Set the default copy options You can use the administration menu to establish default settings that apply to all copy jobs. If necessary, you can override most settings for an individual job. After that job is complete, the device returns to the default settings. 1. From the Home screen, scroll to and touch Administration. 2. Touch Default Job Options, and then touch Default Copy Options. 3. Several options are available. You can configure defaults for all options, or for only some options.
Basic copy instructions This section provides the basic instructions for copying. Copy from the scanner glass Use the scanner glass to make as many as 999 copies of small, lightweight media (less than 60 g/m2 or 16 lb) or heavy media (more than 105 g/m2 or 28 lb). This includes media such as receipts, newspaper clippings, photographs, old documents, worn documents, and books. Place original documents face-down on the glass. Align the corner of the original with the upper-left corner of the glass.
Adjust the copy settings The device offers several features so you can optimize copied output. These features are all available on the Copy screen. The Copy screen consists of several pages. From the first page, touch More Options to go to the next page. Then touch the up or down arrow buttons to scroll to other pages. For details about how to use an option, touch the option, and then touch the help ( ) button in the upperright corner of the screen.
Copy two-sided documents Two-sided documents can be copied manually or automatically. Copying two-sided documents manually Copies resulting from this procedure are printed on one side, and need to be hand-collated. 1. Load the documents to be copied into the document feeder input tray with the first page facing up, and with the top of the page leading into the document feeder. 2. Touch Start Copy. The odd-numbered pages are copied and printed. 3.
3. Touch Sides. 4. Touch 2–sided original, 2–sided output. 5. Touch OK. 6. Touch Start Copy. Make one-sided copies from two-sided documents ENWW 1. Load the documents to be copied into the document feeder with the first page facing up, and with the top of the page leading. 2. On the control panel, touch Copy. 3. Touch Sides. 4. Touch 2–sided original, 1–sided output. 5. Touch OK. 6. Touch Start Copy.
Copy mixed-size originals You can copy original documents that are printed on different sizes of paper as long as the sheets of paper have one common dimension. For example, you could combine letter and legal sizes, or you could combine A4 and A5 sizes. 1. Arrange the sheets in the original document so they all have the same width. 2. Place the sheets face-up into the document feeder, and adjust both paper guides against the document. 3. From the Home screen, touch Copy. 4. Touch Original Size.
Change the copy-collation setting You can set the device to automatically collate multiple copies into sets. For example, if you are making two copies of three pages and the automatic collation is on, the pages print in this order: 1,2,3,1,2,3. If automatic collation is off, the pages print in this order: 1,1,2,2,3,3. To use the automatic collation, the original document size must fit into the memory. If it does not, the device makes only one copy and a message appears notifying you of the change.
Copy photos and books Copy a photo NOTE Photos should be copied from the flatbed scanner, not from the document feeder. 1. Lift the lid and place the photo on the flatbed scanner with the picture-side down and the upperleft corner of the photo in the upper-left corner of the glass. 2. Gently close the lid. 3. Touch Start Copy. Copy a book 106 1. Lift the lid and place the book on the flatbed scanner with the page that you want to copy at the upper-left corner of the glass. 2.
Combine copy jobs by using Job Build Use the Job Build feature to build a single copy job from multiple scans. You can use either the document feeder or the scanner glass. The settings for the first scan are used for subsequent scans. 1. Touch Copy. 2. Scroll to and touch Job Build. 3. Touch Job Build On. 4. Touch OK. 5. If necessary, select the desired copy options. 6. Touch Start Copy. After each page is scanned, the control panel prompts you for more pages. 7.
Cancel a copy job To cancel the copy job that is currently running, touch Stop on the control panel. This pauses the device. Then touch Cancel current job. NOTE If you cancel a copy job, clear the document from the flatbed scanner or from the automatic document feeder.
8 Scan and send e-mail The device offers color-scanning and digital-sending capabilities. By using the control panel, you can scan black-and-white or color documents and send them to an e-mail address as an e-mail attachment. To use digital sending, the device must be connected to a local area network (LAN). The device connects directly to your LAN. NOTE The device cannot copy or print in color, but it can scan and send color images.
Configure e-mail settings Before you can send a document to e-mail, you must configure the device for e-mailing. NOTE You can also configure the e-mail settings by using the embedded Web server, which HP recommends. For helpful tips and more about configuring the scan e-mail feature, see the Embedded Web Server User Guide on the device CD. For more information on setting up a feature, solving a problem, or discovering how to use this device, go to www.hp.com/support/LJM3027mfp or www.hp.
4. Type the SMTP gateway address, either as an IP address or as a fully qualified domain name. If you do not know the IP address or domain name, contact the network administrator. 5. Touch OK. Test the SMTP settings 1. From the Home screen, touch Administration. 2. Touch Initial Setup. 3. Touch E-mail Setup, and then touch Test Send Gateways. If the configuration is correct, Gateways OK appears on the control-panel display.
Use the Send E-mail screen Use the touchscreen to navigate through the options on the Send E-mail screen. 112 1 Send E-mail button Touching this button scans the document and sends an e-mail file to the provided e-mail addresses. 2 Home button Touching this button opens the Home screen. 3 From: field Touch this field to open the keyboard, and then type your e-mail address. If the system administrator has configured the device to do so, this field might automatically insert a default address.
Perform basic e-mail functions The device e-mail feature offers the following benefits: ● Sends documents to multiple e-mail addresses, saving time and delivery costs. ● Delivers files in black-and-white or in color. Files can be sent in different file formats that the recipient can manipulate. With e-mail, documents are scanned into the device memory and sent to an e-mail address or multiple addresses as an e-mail attachment. Digital documents can be sent in several graphics formats, such as .
Use the auto-complete function When you type characters into the To:, CC:, or From: fields on the Send E-mail screen, the autocomplete function is activated. As you type the required address or name by using the keyboard screen, the device automatically searches the address book list and completes the address or name by using the first match. You can then select that name by touching Enter, or continue typing the name until autocomplete finds the correct entry.
Use the address book You can send e-mail to a list of recipients by using the address book feature of the device. See your system administrator for information about configuring address lists. NOTE You can also use the embedded Web server to create and manage the e-mail address book. For more information, see the Embedded Web Server User Guide on the device CD. Create a recipient list 1. From the Home screen, touch E-mail. 2.
Add e-mail addresses to the local address book 1. Touch Local. 2. Touch 3. (Optional) Touch the Name field, and in the keyboard that appears type a name for the new entry. Touch OK. . The name is the alias for the e-mail address. If you do not type an alias name, the alias will be the e-mail address itself. 4. Touch the Address field, and in the keyboard that appears type the e-mail address for the new entry. Touch OK.
Change e-mail settings for the current job Use the More Options button to change the following e-mail settings for the current print job: ENWW Button Description Document File Type Touch this button to change the type of file the device creates after scanning the document. Output Quality Touch this button to increase or decrease the print quality of the file being scanned. A higher quality setting produces a larger file size. Resolution Touch this button to change the scan resolution.
Scan to a folder NOTE This device feature is supported for the HP LaserJet M3035 MFP models only. If the system administrator has made the feature available, the device can scan a file and send it to a folder on the network. Supported operating systems for folder destinations include Windows 2000, Windows XP, and Windows Server 2003, and Novell. NOTE You might be required to supply a user name and password in order to use this option, or to send to certain folders.
9 Fax The HP LaserJet M3027x MFP and the HP LaserJet M3035xs MFP models come with a fax feature. For complete instructions for configuring the device fax and for using the fax features, see the fax guide, which is included with the HP LaserJet M3027x MFP and the HP LaserJet M3035xs MFP on the device CD. This chapter provides information about the following topics.
Analog faxing On the HP LaserJet M3027x or the HP LaserJet M3035xs MFPs, the device can function as a standalone fax machine. Connect the fax to a telephone line When connecting the fax to a telephone line, ensure that the telephone line that is being used for the fax is a dedicated line that is not used by other devices. In addition, this line should be an analog line because the fax will not function correctly if it is connected to some digital PBX systems.
Digital fax Digital faxing is available when you install the optional HP Digital Sending Software. For information about ordering this software, go to www.hp.com/go/LJM3027_software or www.hp.com/go/ LJM3035_software. With digital faxing, the device does not need to be connected directly to a phone line. Instead, the device can send a fax in one of three ways: ● LAN fax sends faxes through a third-party fax provider.
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10 Manage and maintain the device This chapter describes how to manage and maintain the device: ENWW ● Use information pages ● Configure e-mail alerts ● Use the HP Easy Printer Care software ● Use the embedded Web server ● Use HP Web Jetadmin software ● Use the HP Printer Utility for Macintosh ● Manage supplies ● Replace supplies and parts ● Clean the device ● Calibrate the scanner 123
Use information pages From the control panel, print pages that give details about the device and its current configuration. The table below provides the instructions for printing the information pages. Page description How to print the page Menu map 1. From the Home screen, touch Administration. Shows the control-panel menus and available settings. 2. Touch Information. 3. Touch Configuration/Status Pages. 4. Touch Administration Menu Map. 5. Touch Print.
Page description How to print the page memory cards, or hard disks, that are installed in the device. 4. Touch File Directory. 5. Touch Print. 1. From the Home screen, touch Administration. Fax reports Five reports show fax activity, fax calls, 2. billing codes, blocked fax numbers, and 3. speed-dial numbers. NOTE Fax reports are available only on device models that have fax capabilties. 4. 5. Touch Information. Touch Fax Reports.
Configure e-mail alerts NOTE If your company does not have e-mail, this feature might not be available. You can use HP Web Jetadmin or the embedded Web server to configure the system to alert you of problems with the device. The alerts take the form of e-mail messages to the e-mail account(s) that you specify.
Use the HP Easy Printer Care software The HP Easy Printer Care software is a program that you can use for the following tasks: ● Discover devices on the network and track their status. ● Set up and view alerts for multiple printers at the same time. ● Set up and view supplies alerts for multiple printers at the same time. ● Shop online for supplies. ● Use HP's online troubleshooting and maintenance tools.
Section Options Supplies Ordering window ● Ordering list: Shows the supplies that you can order for each device. If you want to order a certain item, click the Order check box for that item in the supplies list. Provides access to online or e-mail supplies ordering ● Shop Online for Supplies button: Opens the HP SureSupply Web site in a new browser window.
Use the embedded Web server NOTE When the device is directly connected to a computer, use the HP Easy Printer Care software to view the device status.
Embedded Web server sections Tab or section Options Information tab ● Device Status: Shows the device status and shows the life remaining of HP supplies, with 0% indicating that a supply is empty. The page also shows the type and size of print paper set for each tray. To change the default settings, click Change Settings. ● Configuration Page: Shows the information found on the configuration page.
Tab or section Options Provides the ability to change network settings from your computer directly connected to a computer, or if the device is connected to a network using anything other than an HP Jetdirect print server. NOTE The Networking tab can be password-protected. Other links ● HP Instant Support™: Connects you to the HP Web site to help you find solutions.
Use HP Web Jetadmin software HP Web Jetadmin is a Web-based software solution for remotely installing, monitoring, and troubleshooting network-connected peripherals. The intuitive browser interface simplifies cross-platform management of a wide range of devices, including HP and non-HP devices. Management is proactive, allowing network administrators the ability to resolve issues before users are affected. Download this free, enhanced-management software at www.hp.com/go/webjetadmin_software.
Use the HP Printer Utility for Macintosh Use the HP Printer Utility to configure and maintain a printer from a Mac OS X computer. Open the HP Printer Utility Open the HP Printer Utility in Mac OS X V10.2.8 1. Open the Finder, and then click Applications. 2. Click Library, and then click Printers. 3. Click hp, and then click Utilities. 4. Double-click HP Printer Selector to open the HP Printer Selector. 5. Select the device that you want to configure, and then click Utility.
134 Item Description Bonjour Settings Provides the ability to turn on or off Bonjour support or change the device service name that is listed on a network. Additional Settings Provides access to the embedded Web server. E-mail Alerts Configures the device to send e-mail notices for certain events.
Manage supplies Using, storing, and monitoring the print cartridge can help ensure high-quality output. Supplies life The average cartridge yield is 6,500 pages (for the Q7551A cartridge) or 13,000 pages (for the Q7551X cartridge), in accordance with ISO/IEC 19752. Actual cartridge yield depends on specific use. CAUTION EconoMode is a feature that allows the device to use less toner per page. Selecting this option may extend the life of the toner supply and may reduce cost per page.
NOTE Any damage caused by a non-HP print cartridge is not covered under the HP warranty and service agreements. To install a new HP print cartridge, see Change the print cartridge. To recycle the used cartridge, follow the instructions included with the new cartridge. Print-cartridge authentication The device automatically authenticates the print cartridge when it is inserted into the device. During authentication, the device notifies you whether a cartridge is a genuine HP print cartridge.
Replace supplies and parts Carefully follow the guidelines in this section when replacing device supplies. Supply replacement guidelines To facilitate the replacement of supplies, keep the following guidelines in mind when setting up the device. ● Sufficient space is required above and in the front of the device for removing supplies. ● The device should be located on a flat, sturdy surface.
3. Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling. 4. Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge. CAUTION Do not touch the shutter or the surface of the roller. 5. 138 Remove the shipping tape from the new print cartridge. Discard the shipping tape according to local regulations.
6. Align the print cartridge with the tracks inside the device, and, using the handle, insert the print cartridge until it is firmly seated, and then close the front door. After a short time, the control panel should display Ready. 7. Installation is complete. Place the used print cartridge in the box in which the new cartridge arrived. See the enclosed recycling guide for recycling instructions. 8. If you are using a non-HP print cartridge, check the device control panel for further instructions.
Clean the device During the printing process, paper, toner, and dust particles can accumulate inside the device. Over time, this buildup can cause print-quality problems, such as toner specks or smearing (see Solve printquality problems). Clean the exterior Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the device.
Clean the scanner lid backing Minor debris can accumulate on the white document lid backing that is located underneath the scanner lid. 1. Open the scanner lid. 2. Clean the white document lid backing by using a soft cloth or sponge that has been moistened with a mild soap and warm water. Also, clean the scanner strip next to the ADF scanner glass. 3. Wash the backing gently to loosen debris; do not scrub the backing. 4. Dry the backing by using a chamois or soft cloth.
142 2. Open the ADF cover. 3. Press the round blue button while lifting the green lever. Rotate the green lever until it stops in the open position. The pickup roller assembly should remain on the surface. 4. Remove the assembly, and then wipe the assembly with a soft, dry, lint-free cloth. 5. Replace the assembly, with the largest roller down, in the upright holder, and then press until the assembly snaps into place.
6. Make sure that both sides of the assembly are secured by the blue hooks. 7. Lower the roller assembly, and then close the ADF cover. NOTE If jams continue in the ADF, contact a local HP-authorized service provider. See HP Customer Care. 8. Plug in the device, and then turn on the device. Clean the paper path 1. From the Home screen, touch Administration. 2. Touch Print Quality. 3. Touch Calibration/Cleaning. 4. Touch Create Cleaning Page. The device prints a cleaning page. 5.
Calibrate the scanner Calibrate the scanner to compensate for offsets in the scanner imaging system (carriage head) for ADF and flatbed scans. Because of mechanical tolerances, the scanner's carriage head might not read the position of the image accurately. During the calibration procedure, scanner offset values are calculated and stored. The offset values are then used when producing scans so that the correct portion of the document is captured.
11 Problem solving This information is organized to help you resolve printing problems. Choose the general topic or type of problem from the following list.
Problem-solving checklist If you are experiencing problems, use the following checklist to identify the cause of the problem: ● Is the device connected to power? ● Is the device on? ● Is the device in the Ready state? ● Are all necessary cables connected? ● Do any messages appear on the control panel? ● Are genuine HP supplies installed? ● Was a recently replaced print cartridge installed correctly, and was the pull tab and/or attached tape on the cartridge removed? For additional information
Problem-solving flowchart If the device is not responding correctly, use the flowchart to determine the problem. If the device does not pass a step, follow the corresponding troubleshooting suggestions. If you cannot resolve the problem after following the suggested steps, contact an HP-authorized service or support provider. See HP Customer Care. NOTE Macintosh users: For more troubleshooting information, see Solve common Macintosh problems.
Step number Verification step Possible problems Solutions 4 Does the device copy? Poor copy quality from the ADF. 1. If the print quality from the internal tests and the copy from the flatbed were acceptable, clean the ADF scanning strip. See Clean the scanner glass. 2. If the ADF is damaged, contact HP Customer Care. See HP Customer Care or the support flyer that came in the device box. 1. Make sure that the media HP specifications. See Media considerations. 2.
Step number Verification step Possible problems Solutions 6 Does the device receive a fax? Too many telephone devices are plugged in, or telephone devices are not connected in the correct order. Make sure that the device is the only device on the telephone line and try again to receive the fax. The telephone cord does not meet specifications. Verify that the device is connected to an analog fax line. The device fax settings are set incorrectly. Review the device fax settings.
Solve general device problems Device selects media from the wrong tray. Cause Solution The tray selection in the software program might be incorrect. For many software programs, the paper tray selection is found on the Page Setup menu within the program. Remove any media in other trays to make the device select from the correct tray. For Macintosh computers, use the HP Printer Utility to change the priority of the tray. The configured size does not match the size of the media that is loaded in the tray.
Print job is extremely slow. Cause Solution The job might be very complex. Reduce the complexity of the page or try adjusting the printquality settings. If this problem occurs frequently, add memory to the device. The maximum speed of the device cannot be exceeded even when more memory is added. Printing speeds might be automatically reduced when printing on custom-sized media. Note: Slower speeds are expected when printing on narrow paper, when printing from tray 1, or when using the HIGH 2 fuser mode.
The device prints, but the text is wrong, garbled, or incomplete. Cause Solution The wrong driver was selected in the software. Check the software device selection menu to make sure that an HP LaserJet M3027/M3035 device is selected. The software program is malfunctioning. Try printing a job from another program. The device does not respond when you select Print in the software. Cause Solution The device is out of media. Add media. The device might be in the manual-feed mode.
Control-panel message types Four types of control-panel messages can indicate the status of or problems with the device. Message type Description Status messages Status messages reflect the current state of the device. They inform you of normal device operation and require no interaction to clear them. They change as the state of the device changes. Whenever the device is ready, not busy, and has no pending warning messages, the status message Ready appears if the device is online.
Control-panel messages Table 11-1 Control-panel messages Control panel message Description Recommended action 10.32.00 - Unauthorized Supply A supply has been installed that does not pass the authentication test for genuine HP supplies. If you believe you purchased a genuine HP supply, visit us at www.hp.com/go/ anticounterfeit. Any repair required as a result of using non-HP supplies or unauthorized supplies are not covered under warranty.
Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action or go to www.hp.com/support/LJM3027mfp or www.hp.com/support/LJM3035mfp.) 22 Embedded I/O buffer overflow To continue touch OK Too much data was sent to the embedded HP Jetdirect print server. Touch OK to print the transferred data. (Some data might be lost.) 22 Parallel I/O buffer overflow To continue touch OK Too much data was sent to the parallel port. Touch OK to clear the error message.
Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action 49.XXXXX ERROR To continue turn off then on A critical firmware error has occurred. Turn the device off, and then turn the device on. If this message persists, contact an HPauthorized service or support provider. (See the HP support flyer, or go to www.hp.com/ support/LJM3027mfp or www.hp.com/ support/LJM3035mfp.) 50.X FUSER ERROR To continue turn off then on A fuser error has occurred.
Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action support/LJM3027mfp or www.hp.com/ support/LJM3035mfp.) 56.XX ERROR To continue turn off then on A temporary printing error has occurred. Turn the device off, and then turn the device on. If this message persists, contact an HPauthorized service or support provider. (See the HP support flyer, or go to www.hp.com/ support/LJM3027mfp or www.hp.com/ support/LJM3035mfp.) 57.
Table 11-1 Control-panel messages (continued) Control panel message 68.X Permanent storage write fail Description Recommended action but some unexpected functions might occur if an error occurred in permanent storage. If this message persists, contact an HPauthorized service or support provider. (See the HP support flyer, or go to www.hp.com/ support/LJM3027mfp or www.hp.com/ support/LJM3035mfp.) The device NVRAM is failing to write.
Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action Access denied menus locked The control panel function that you are trying to use has been locked to prevent unauthorized access. Contact the network administrator. Action not currently available for Tray Tray size cannot be any size/any custom A duplexed (2-sided) document was requested from a tray that is set to Any size or Any custom.
Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action Error executing Digital Send job. Job failed. A digital send job has failed and cannot be delivered. Try to send the job again. Folder list is full. To add a folder, you must The device limits the number of folders that first delete a folder. can be established. Delete an unused folder to add a new folder. Front side optical system error The scanner has experienced an error.
Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action Output bin full The specified output bin is full, and printing cannot continue. Empty the bin to continue printing. Password or name is incorrect. Please enter correct login. The user name or password was typed incorrectly. Retype the user name and password. PIN is incorrect. Please enter a 4-digit PIN. The PIN format is incorrect. Type the 4-digit PIN. PIN is incorrect. Please re-enter PIN.
Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action Unable to send job The device is unable to send a job. To temporarily hide this message in order to send e-mail, touch Hide. If this message persists, contact an HP-authorized service or support provider. (See the HP support flyer, or go to www.hp.com/support/LJM3027mfp or www.hp.com/support/LJM3035mfp.) Unable to store job The device is unable to store a job.
Common causes of jams The device is jammed.1 1 ENWW Cause Solution The media does not meet specifications. Use only media that meets HP specifications. See Media considerations. A component is installed incorrectly. Verify that the print cartridge is correctly installed. You are using media that has already passed through a device or copier. Do not use media that has been previously printed on or copied. An input tray is loaded incorrectly. Remove any excess media from the input tray.
Jam locations Use this illustration to locate media jams in the device. For instructions about clearing jams, see Clear jams.
Jam recovery The device has a jam-recovery feature that determines if the device will reprint jammed pages after the jam is cleared. ● Auto instructs the device to automatically turn jam recovery on when sufficient device memory. ● Off instructs the device not to attempt to reprint jammed pages. This setting helps conserve device memory. ● On instructs the device to reprint any page that was involved in a paper jam after the jam has been cleared.
Clear jams When clearing jams, be very careful not to tear the media. If a small piece of media remains in the device, it could cause additional jams. Clear jams from the ADF 166 1. Open the ADF cover. 2. Lifting the green lever, rotate the pick mechanism until it stays open. 3. Gently try to remove the page without tearing it. If you feel resistance, go to the next step.
ENWW 4. Open the scanner lid and gently loosen the media by using both hands. When the media is free, gently pull it out in the direction shown. 5. Close the scanner lid, and then lower the roller assembly. 6. Close the ADF lid. 7. If any media is visible in the output bin area, gently pull it out.
Clear jams from the input-tray areas NOTE To remove media from the tray 1 area, slowly pull the media out of the device. For all other trays, complete the following procedure. 1. Slide the tray out of the device, and remove any damaged paper from the tray. 2. If the edge of the paper is visible in the feed area, slowly pull the paper down and out of the device. If the paper is not visible, look in the front door area. NOTE Do not force the paper if it will not move easily.
3. Before replacing the tray, make sure the paper is flat in the tray at all four corners and below the tabs on the guides. 4. Open and close the front door, and then touch OK on the touchscreen to clear the jam message. If a jam message persists, there is still media in the device. Look for media in other locations. Clear jams from the print-cartridge area 1. Open the front door and remove the print cartridge.
2. Open the plate, and then slowly pull the media out of the device. Be careful to not tear the media. CAUTION Avoid spilling loose toner. Use a dry, lint-free cloth, to clean any toner that might have fallen into the device. If loose toner falls into the device, it might cause temporary problems with print quality. Loose toner should clear from the paper path after a few pages are printed. If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water.
2. Push down on the bin door to unclip the door stops, and then let the door drop open. 3. Grasp both sides of the media, and slowly pull the media out of the device. (There might be loose toner on the media. Be careful not to spill it on yourself or into the device.) NOTE If media is difficult to remove, try opening the front door and removing the print cartridge to release pressure on the media. 4. Close the rear bin. 5. Open and close the front door to clear the jam message.
Clear jams from the duplexer 172 1. Remove tray 2 from the device. 2. Push the green button on the top right front of the tray 2 opening to access the duplex paper path. 3. Reach in and pull out the jammed paper. 4. Push the bottom of the duplex access plate back up until it clicks into place on both sides (both sides need to be engaged).
5. Reinstall tray 2. Solve repeated jams If jams occur frequently, try the following actions: ENWW ● Check all the jam locations. A piece of media might be stuck somewhere in the device. ● Check that media is correctly loaded in the trays, that the trays are correctly adjusted for the loaded media size, and that the trays are not overfilled. ● Check that all trays and paper-handling accessories are completely inserted into the device. (If a tray is open during a print job, a jam might occur.
174 ● Clean the device. See Clean the device. ● Contact an HP-authorized service or support provider to perform routine device maintenance. See the support flyer that was included with the device, or see www.hp.com/support/LJM3027mfp or www.hp.com/support/LJM3035mfp.
Clear stapler jams To reduce the risk of staple jams, make sure that you staple 20 or fewer pages of media (80 g/m2 or 20 lb) at a time. 1. Open the stapler door. NOTE Opening the stapler door disables the stapler. 2. ENWW Remove the staple cartridge from the device.
176 3. Clear any loose staples from the stapler and from the staple cartridge. 4. Replace the staple cartridge.
5. Close the stapler door. 6. Insert media to test the stapler. Repeat steps 1 through 6 if necessary.
Solve print-quality problems This section helps you define print-quality problems and what to do to correct them. Often print-quality problems can be handled easily by making sure that the device is correctly maintained, using print media that meets HP specifications, or running a cleaning page. Print-quality problems associated with media Some print-quality problems arise from the use of inappropriate media. ● Use media that meets HP specifications. See Media considerations.
See Light print (partial page) See Light print (entire page) See Specks See Specks See Dropouts See Gray background See Toner smear Aa BbCc Aa BbCc Aa BbCc Aa BbCc Aa BbCc See Dropouts See Dropouts See Lines Dear Mr. Abhjerhjk, The dhjhfiuhu if teint hhkjhjnf j us a weue jd, fnk ksneh vnk kjdfkaakd ss hsjhnckkajhdhf kashfhnduujdn. Pkshkkhklhlkhkhyufwe4yrh9jjflkln djd skshkshdcnksnjcnal aksnclnslskjlncsl nas lnslna, ncnsljsjscljckn nsnclknsllj hwlsdknls nwljs nlnscl nijhsn clsncij hn.
NOTE These examples depict letter-size media that has passed through the device. Light print (partial page) 1. Make sure that the print cartridge is fully installed. 2. The toner level in the print cartridge might be low. Replace the print cartridge. 3. The media might not meet HP specifications (for example, the media is too moist or too rough). See Media considerations. Light print (entire page) 1. Make sure that the print cartridge is fully installed. 2.
Specks might appear on a page after a jam has been cleared. 1. Print a few more pages to see if the problem corrects itself. 2. Clean the inside of the device and run a cleaning page. See Clean the device. 3. Try using a different type of media. 4. Check the print cartridge for leaks. If the print cartridge is leaking, replace it. Dropouts 1. Make sure that the environmental specifications for the device are being met. See Operating environment. 2.
Gray background 1. Do not use media that has already been run through the device. 2. Try using a different type of media. 3. Print a few more pages to see if the problem corrects itself. 4. Turn over the stack in the tray. Also, try rotating the stack 180°. 5. Open the Administration menu at the device control panel. On the Print Quality menu, increase the Toner Density setting. See Print Quality menu. 6. Make sure that the environmental specifications for the device are being met.
Loose toner Loose toner, in this context, is defined as toner that can be rubbed off the page. 1. If media is heavy or rough, open the Administration menu at the device control panel. On the Print Quality submenu, select Fuser Modes, and then select the media type you are using. 2. If you have observed a rougher texture on one side of your media, try printing on the smoother side. 3. Make sure that the environmental specifications for the device are being met. See Operating environment. 4.
This type of defect might occur when using preprinted forms or a large quantity of narrow media. 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that type and quality of the media you are using meet HP specifications. See Media considerations. 3. If the distance between defects is 47 mm (1.9 in), 62 mm (2.4 in), or 96 mm (3.8 in), the print cartridge might need to be replaced. Misformed characters AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc 1.
Curl or wave 1. Turn over the stack in the tray. Also, try rotating the stack 180°. 2. Make sure that the type and quality of the media you are using meet HP specifications. (See Media considerations.) 3. Make sure that the environmental specifications for the device are being met. (See Operating environment.) 4. Try printing to a different output bin. 5. If media is lightweight and smooth, open the Administration menu at the device control panel.
Vertical white lines 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that the type and quality of the media you are using meet HP specifications. See Media considerations. 3. Replace the print cartridge. Tire tracks Aa BbCc Aa BbCc Aa BbCc Aa BbCc Aa BbCc This defect typically occurs when the print cartridge has far exceeded its rated life. For example, if you are printing a very large quantity of pages with very little toner coverage. 1. Replace the print cartridge.
Scattered lines 1. Make sure that the type and quality of the media you are using meet HP specifications. See Media considerations. 2. Make sure that the environmental specifications for the device are being met. See Operating environment. 3. Turn over the stack in the tray. Also, try rotating the stack 180°. 4. Open the Administration menu at the device control panel. Open the Print Quality submenu and change the Toner Density setting. See Print Quality menu. 5.
Random image repetition If an image that appears at the top of the page (in solid black) repeats further down the page (in a gray field), the toner might not have been completely erased from the last job. (The repeated image might be lighter or darker than the field it appears in.) 188 ● Change the tone (darkness) of the field that the repeated image appears in. ● Change the order in which the images are printed.
Solve network printing problems NOTE HP recommends using the device CD to install and set up the device on a network. ENWW ● Print a configuration page (see Use information pages). If an HP Jetdirect print server is installed, printing a configuration page also prints a second page that shows the network settings and status. ● See the HP Jetdirect Embedded Print Server Administrator's Guide on the device CD for help and for more information about the Jetdirect configuration page.
Solve copy problems Prevent copy problems The following are a few simple steps you can take to improve copy quality: ● Copy from the flatbed scanner. This will produce a higher quality copy than copying from the automatic document feeder (ADF). ● Use quality originals. ● Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear images and problems with the OCR program. See Load media for instructions. ● Use or make a carrier sheet to protect your originals.
Problem Cause Solution Unwanted lines appear on the copy. Tray 1 or tray 2 might not be installed correctly. Verify that the tray is in place. The flatbed scanner or the ADF glass might be dirty. Clean the flatbed scanner or the ADF glass. See Clean the device. The photosensitive drum inside the print cartridge might have been scratched. Install a new HP print cartridge. See Change the print cartridge. Black dots or streaks appear on the copy.
Problem Cause Solution Problems with feeding The paper has ragged edges. Use high-quality paper that is made for laser printers. The paper varies from side-to-side. Turn the paper over. The paper is too moist, too rough, too heavy or too smooth, has the wrong grain direction, or is of short-grain construction or it is embossed or from a faulty paper lot. ● Try another kind of paper, between 100 and 250 Sheffield, 4 to 6% moisture content. ● Use long-grain paper.
Performance problems Problem Cause Solution No copy came out. The input tray might be empty. Load media in the device. SeeLoad media for more information. The original might have been loaded incorrectly. Load the original correctly in the ADF or flatbed scanner. See Load media. The sealing tape might not have been removed from the print cartridge. Remove the print cartridge from the device, pull out the sealing tape, and then reinstall the print cartridge.
Solve fax problems NOTE For more information about solving fax problems, see the HP LaserJet Analog Fax Accessory 300 User Guide. Solve sending problems Faxes quit during sending. Cause Solution The fax machine to which you are sending might be malfunctioning. Call the recipient to make sure that the receiving fax machine is turned on and ready to receive faxes, or try sending to another fax machine. Your telephone line might not be working, or the line might be experiencing interference.
Faxes you send are not arriving at the receiving fax machine. Cause Solution The receiving fax machine might be turned off or might have an error condition, such as being out of paper. Call the recipient to make sure that the fax machine is turned on and ready to receive faxes. A fax might be stored in memory because it is waiting to redial a busy number, or there are other jobs ahead of it waiting to be sent.
Faxes are transmitting or being received very slowly. Cause Solution The resolution at which the fax was sent or is being received is very high. A higher resolution typically results in better quality, but also requires a longer transmission time. If you are receiving the fax, call and ask the sender to decrease the resolution and resend the fax. If you are sending, decrease the resolution or change the Page Content mode setting. See the fax guide for information about changing the settings.
Solve e-mail problems If you are unable to send e-mails by using the digital-send feature, you might need to reconfigure the SMTP gateway address or the LDAP gateway address. Print a configuration page to find the current SMTP and LDAP gateway addresses. See Use information pages. Use the following procedures to check if the SMTP and LDAP gateway addresses are valid. Validate the SMTP gateway address NOTE This procedure is for Windows operating systems. 1.
Solve common Windows problems Error message: "General Protection FaultException OE" "Spool32" "Illegal Operation" Cause Solution Close all software programs, restart Windows, and try again. Select a different printer driver. If the device PCL 6 printer driver is selected, switch to the PCL 5 or HP postscript level 3 emulation printer driver, which can be done from a software program. Delete all temp files from the Temp subdirectory. Determine the name of the directory by opening the AUTOEXEC.
Solve common Macintosh problems In addition to the problems that are listed in Solve general device problems, this section lists problems that can occur when using Mac OS X. NOTE Setup for USB and IP printing is performed through the Desktop Printer Utility. The device will not appear in the Chooser. The printer driver is not listed in the Print Center or Printer Setup Utility. Cause Solution The device software might not have been installed or was installed incorrectly.
The printer driver does not automatically set up the selected device in the Print Center or Printer Setup Utility. Solution Cause code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions. The PPD file is corrupt. Delete the PPD file from the following hard drive folder: Library/ Printers/PPDs/Contents/Resources/.lproj, where “” represents the two-letter language code for the language that you are using.
When connected with a USB cable, the device does not appear in the Print Center or Printer Setup Utility after the driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software troubleshooting ● Check that your Macintosh supports USB. ● Verify that your Macintosh operating system is Mac OS X version 10.2.8 or later. ● Ensure that your Macintosh has the appropriate USB software from Apple.
Solve PostScript problems The following situations are specific to the PostScript (PS) language and might occur when several printer languages are being used. Check the control-panel display for messages that might help resolve problems. NOTE To receive a printed or screen message when PS errors occur, open the Print Options dialog box and click the selection next to the PS Errors section that you want.
A Supplies and accessories This section provides information about ordering parts, supplies, and accessories. Use only parts and accessories that are specifically designed for this printer.
Order parts, accessories, and supplies Several methods are available for ordering parts, supplies, and accessories: ● Order directly from HP ● Order through service or support providers ● Order directly through the embedded Web server (for printers that are connected to a network) ● Order directly through the HP Easy Printer Care software Order directly from HP You can obtain the following items directly from HP: ● Replacement parts: To order replacement parts in the U.S., go to http://www.hp.
Part numbers The following list of accessories was current at the time of printing. Ordering information and availability of the accessories might change during the life of the printer. Paper-handling accessories Item Description Part number Optional 500-sheet tray and feeder unit (tray 3) Optional tray to increase paper capacity. Holds Letter, A4, Legal, A5, B5 (JIS), Executive, and 8.5 x 13 paper sizes.
Stapler accessories Item Description Part number Staple cassette Cassette that contains 1,500 unformed staples Q7432A Print media For more information about media supplies, go to www.hp.com/go/ljsupplies. Item Description Part number HP Soft Gloss laser paper Letter (220 x 280 mm), 50 sheets/box C4179A/Asia-Pacific countries/regions For use with HP LaserJet printers.
Item Description Part number HP Printing paper Letter (8.5 x 11 in), 500 sheets/ream, 10ream carton HPP1122/North America and Mexico Letter (8.5 x 11 in), 500 sheets/ream, 3ream carton HPP113R/North America A4 (210 x 297 mm), 500 sheets/ream, 5ream carton CHP210/Europe A4 (210 x 297 mm), 300 sheets/ream, 5ream carton CHP213/Europe Letter (8.5 x 11 in), 500 sheets/ream, 10ream carton HPM1120/North America For use with HP LaserJet and inkjet printers.
Item Description Part number HP Office recycled paper Letter (8.5 x 11 in), 500 sheets/ream, 10ream carton HPE1120/North America Letter (8.5 x 11 in), 3-hole, 500 sheets/ ream, 10-ream carton HPE113H/North America Legal (8.5 x 14 in), 500 sheets/ream, 10ream carton HPE1420/North America Letter (8.
B Service and support Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet M3027, M3027x, M3035, and M3035xs One-year on-site warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above.
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
HP Customer Care Online Services For 24-hour access to updated HP device-specific software, product information, and support information through an Internet connection, go to the Web site: www.hp.com/support/LJM3027mfp or www.hp.com/support/LJM3035mfp. Go to www.hp.com/support/net_printing for information about the HP Jetdirect external print server. HP Instant Support Professional Edition (ISPE) is a suite of Web-based troubleshooting tools for desktop computing and printing products. Go to instantsupport.
HP Easy Printer Care software To check the device status and settings and view troubleshooting information and online documentation, use the HP Easy Printer Care software. You must have performed a full software installation in order to use the HP Easy Printer Care software. See Use the embedded Web server. HP support and information for Macintosh computers Go to www.hp.com/go/macosx for Macintosh OS X support information and HP subscription service for driver updates. Go to www.hp.
HP maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services may vary by area. Check with your local HP dealer to determine the services available to you. On-site service agreements To provide you with the level of support best suited to your needs, HP has on-site service agreements with a selection of response times.
Extended warranty HP Support provides coverage for the HP hardware product and all HP-supplied internal components. The hardware maintenance covers a 1- to 3-year period from date of the HP product purchase. The customer must purchase HP Support within the stated factory warranty. For more information, contact the HP Customer Care Service and Support group.
216 Appendix B Service and support ENWW
C ENWW Specifications ● Physical specifications ● Electrical specifications ● Acoustic emissions ● Operating environment 217
Physical specifications Table C-1 Printer dimensions 1 Printer model Height Depth Width Weight1 HP LaserJet M3027, M3027x, and M3035 MFPs 530 mm (20.9 in) 400 mm (15.7 in) 464 mm (19.3 in) 27.6 kg (60.6 lb) HP LaserJet M3035xs MFP 670 mm (26.4 in) 33.4 kg (73.5 lb) With print cartridge Table C-2 Printer dimensions with all doors and trays fully opened Printer model Height Depth Width HP LaserJet M3027, M3027x, and M3035 MFPs 870 mm (34.3 in) 978 mm (38.4 in) 464 mm (19.
Acoustic emissions Table C-5 Sound power and pressure level1,2 1 2 3 Sound power level Declared per ISO 9296 Printing3 LWAd= 6.5 Bels (A) [65 dB(A)] Ready Essentially Inaudible Sound pressure level Declared per ISO 9296 Printing3 LpAm=56 dB (A) Ready Essentially Inaudible Values subject to change. See www.hp.com/support/LJM3027mfp or www.hp.com/support/LJM3035mfp for current information. Configuration tested: base printer, simplex printing with A4 paper size. Print speed is 27 or 35 ppm.
220 Appendix C Specifications ENWW
D Regulatory information This section contains the following regulatory information: ENWW ● FCC regulations ● Environmental product stewardship program ● Telecom statement ● Declaration of conformity ● Safety statements 221
FCC regulations This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O3).
you. Your empty HP LaserJet print cartridges are recycled responsibly when you participate in the HP Planet Partners program. Thank you for being environmentally responsible! In many countries/regions, this product’s printing supplies (for example, print cartridges) can be returned to HP through the HP Printing Supplies Returns and Recycling Program. An easy-to-use and free take back program is available in more than 35 countries/regions.
HP LaserJet M3027/M3035 device Location On formatter board User-removable No For recycling information, you can go to www.hp.com/recycle, or contact your local authorities or the Electronics Industries Alliance: www.eiae.org. Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste.
● HP’s environmental management system ● HP’s end-of-life product return and recycling program ● Material Safety Data Sheets Visit www.hp.com/go/environment or www.hp.com/hpinfo/community/environment/productinfo/safety.
Telecom statement The HP LaserJet M3027x and HP LaserJet M3035xs models have the HP LaserJet Analog Fax Accessory 300 already installed to provide communication to the public switch telephone network (PSTN) for fax functionality. See the HP LaserJet Analog Fax Accessory 300 User Guide for all regulatory approval information and regulatory notices associated with the fax functionality and that device.
Declaration of conformity Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company 11311 Chinden Boulevard, Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP LaserJet M3027 / M3035 Series Accessories5): Q7817A – Optional 1x500 Sheet Tray BOISB-0308-00 – Fax module Regulatory Model Number3): Product Options: Print Cartridge: BOISB-0406-01 ALL Q7551A, Q7551X conforms to the following Product Specifi
Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
EMI statement (Taiwan) Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet M3027, M3027x, M3035, M3035xs, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti.
E Working with memory and print server cards This section explains the device memory features and provides steps for expansion.
Overview One dual inline memory module (DIMM) slot is available for upgrading the device with the following items: ● More memory—DIMMs are available in 64, 128, 256, and 512 MB. ● Other DIMM-based printer languages and printer options. The device uses 100-pin 133 MHz DDR memory modules. Extended data output (EDO) DIMMs are not supported. For ordering information, see Order parts, accessories, and supplies.
Install memory You might want to add more memory to the device if you often print complex graphics, print PostScript (PS) documents, or use many downloaded fonts. Added memory also gives you more flexibility in supporting job-storage features, such as quick copying. Install device memory CAUTION Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist strap or frequently touch the surface of the DIMM antistatic package, then touch bare metal on the device.
3. Remove the right side panel by sliding it towards the rear of the device until the side slides from the device. 4. Open the access door by pulling on the metal tab. 5. Remove the DIMM from the antistatic package. CAUTION To reduce the possibility of damage caused by static electricity, always wear an electrostatic discharge (ESD) wrist strap or touch the surface of the antistatic package before handling DIMMs.
6. Hold the DIMM by the edges, and align the notches on the DIMM with the DIMM slot. (Check that the locks on each side of the DIMM slot are open.) 7. Press the DIMM straight into the slot, and press firmly. Make sure the locks on each side of the DIMM snap into place. NOTE To remove a DIMM, first release the locks.
8. Close the access door, and press firmly until it snaps into place. 9. To replace the right side panel, line up the alignment arrows and slide the panel toward the front of the device until it latches into place. 10. Reconnect the interface cable(s) and the power cord. 11. Turn the device on.
Check DIMM installation After installing the DIMM, make sure that the installation was successful. Verify that DIMM is installed correctly 1. Turn the device on. Check that the Ready light is illuminated after the device has gone through the startup sequence. If an error message appears, a DIMM might have been incorrectly installed. See Control-panel messages. 2. Print a configuration page (see Use information pages). 3.
Enable memory for Windows 238 1. On the Start menu, Settings, and Printers or Printers and Faxes. 2. Select this device and select Properties. 3. On the Configure tab, click More. 4. In the Total Memory field, type or select the total amount of memory that is now installed. 5. Click OK. 6. Go to Check DIMM installation.
Use HP Jetdirect print server cards Follow these procedures to install or remove an EIO card. Install an HP Jetdirect print server card 1. Turn off the device. 2. Remove the two screws and cover plate from the EIO slot on the back of the device. NOTE Do not discard the screws or the cover plate. Save them for future use if you remove the EIO card. 3. ENWW Install the EIO card in the EIO slot and tighten the screws.
4. Connect the network cable to the EIO card. 5. Turn on the device, and then print a configuration page to verify that the new EIO device is recognized. See Use information pages. NOTE When you print a configuration page, an HP Jetdirect configuration page that contains network configuration and status information also prints. Remove an HP Jetdirect print server card 240 1. Turn off the device. 2. Disconnect the network cable from the EIO card. 3.
Glossary bidirectional communication bin Two-way data transmission. A receptacle for holding printed pages. BOOTP Abbreviation for “Bootstrap Protocol,” an Internet protocol that a computer uses to find its IP address. calibration The process in which the printer makes internal adjustments to produce the best print quality. chooser A Macintosh accessory that you use to select a device. control panel The area on the printer that contains buttons and a display screen.
IP address The unique number assigned to a computer device that is connected to a network. IPX/SPX Abbreviation for “internetwork packet exchange/sequenced packet exchange.” media The paper, labels, transparencies, or other material on which the printer prints the image. memory tag A memory partition that has a specific address. monochrome Black and white. Devoid of color. network A system of computers interconnected by telephone wires or other means in order to share information.
Index Symbols/Numerics 500-sheet trays unexpected size or type error message 155 500–sheet tray.
EconoMode 135 features 3 genuine HP 135 jams, clearing 169 management menu 27 non-HP 135 ordering through embedded Web server 131 part numbers 205 recycling 223 replacement intervals 135 replacing 137 status, viewing with HP Toolbox 127 storage 135 warranty 210 cartridges, print error messages 160 characters, misformed 184 chosen personality not available 159 cleaning ADF 141 auto, settings 44 exterior 140 lid backing 141 paper path 143 scanner glass 140 clock error message 154 collating copies 105 configur
configuring e-mail 110 control-panel settings 112 default settings 23 error messages 159, 160, 161 folders 118 gateways, finding 111 job settings 117 LDAP support 110 loading documents 113 recipient lists 115 sending documents 113 server settings 110 Setup menu 39 SMTP support 110 validating gateway addresses 197 workflow 118 DIMMs accessing 4 error messages 156 installing 233 part numbers 205 types available 232 verifying installation 237 disk installing 239 removing 240 disposal, end-of-life 224 DLC/LLC s
LDAP errors 160 LDAP support 110 loading documents 113 recipient lists 115 sending documents 113 server settings 110 SMTP support 110 validating gateway addresses 197 F FastRes 2 fax connecting phone line 120 fax accessory ADF, loading 66 default settings 21 printing schedule 26 settings 45 user guide 119 Fax Activity Log clearing 47 fax port, locating 5 fax reports, printing 18, 45, 125 Fax Setup menu 36 faxes receiving, problemsolving 195 sending, problem-solving 194 faxing, digital 121 FCC regulations 22
Information menu 18 information pages 124 Information tab, embedded Web server 130 Initial Setup menu 28 input trays.
default size 41 default size, selecting 24 document size, selecting 87 double-sided printing, Macintosh 93 double-sided printing, Windows 89 first page 88, 92 fuser modes 43, 61 HP, ordering 206 legal, clipped margins 202 loading tray 1 66 loading tray 2 69 pages per sheet 88, 93 problem-solving 178, 191 problem-solving trays 150 sizes supported 63 skewed 184 special, loading 70 specifications 57, 63 storing 65 two-sided printing 63 types supported 64 wrinkled 185 memory autoconfiguration 7 DIMM error messa
curled 150, 185, 191 custom-size 87 default size 41 default size, selecting 24 document size, selecting 87 double-sided printing, Macintosh 93 double-sided printing, Windows 89 first page 88, 92 fuser modes 43, 61 HP, ordering 206 legal, clipped margins 202 loading tray 1 66 loading tray 2 69 pages per sheet 88, 93 problem-solving 178, 191 problem-solving trays 150 sizes supported 63 skewed 184 special media, loading 70 specifications 57, 63 storing 65 two-sided printing 63 types supported 64 wrinkled 185 p
Linux 201 Macintosh issues 199 media 178, 191 messages, types of 153 network printing 189 networks 31 output quality 178 PostScript problems 202 printing 152 receiving faxes 195 repeating defects 183 repetitive images 188 scattered lines 187 sending faxes 194 skewed pages 184 slow printing 151 smeared toner 182 specks 180 staple jams 175 text 151 text quality 184, 187 tire tracks 186 trays 150 Troubleshooting menu 45 white spots 186 Windows issues 198 wrinkled paper 185 processor speed 2 proof and hold jobs
service HP-Authorized Dealers 212 repacking device 214 service agreements 214 Service menu, control panel 47 Services tab 91 settings Default Job Options menu 19 driver presets (Macintosh) 92 drivers 9 priority 7 quick sets (Windows) 86 Settings tab, embedded Web server 130 shipping device 214 SIMMs, incompatibility 232 size, copy problem-solving 193 size, media A4 settings 41 default settings 41 default, selecting 24 unexpected, error message 155 sizes, media selecting trays 72 skewed pages 184 Sleep butto
support embedded Web server links 131 HP Printer Utility pages 133 Linux 201 online 212 repacking device 214 Support tab, HP Toolbox 127 SupportPack, HP 215 T Taiwan EMI statement 230 TCP/IP settings 28 technical support Linux 201 online 212 repacking device 214 temperature specifications 219 tests control panel 46 networks 31 text, problem-solving blurred 187 blurry 191 dropouts 181 garbled 151 misformed characters 184 time, setting 25 Time/Scheduling menu, control panel 25 timeout settings 28, 40 tire tra
watermarks 87 wavy paper, problemsolving 150, 185 Web sites customer support 212 fraud reports 136 HP Easy Printer Care 11 HP Web Jetadmin, downloading 132 Linux support 201 Macintosh customer support 213 Material Safety Data Sheet (MSDS) 225 ordering supplies 204 paper specifications 57 software, downloading 6 universal print driver 7 weekly on-site service 214 white lines or spots, problemsolving 186 white or faded stripes 190 Windows driver features 86 driver settings 9, 86 drivers supported 6 problem-so
254 Index ENWW
© 2006 Hewlett-Packard Development Company, L.P. www.hp.
