HP LaserJet P1000 and P1500 Series User Guide
HP LaserJet P1000 and P1500 Series User Guide
Copyright and License Trademark Credits © 2007 Copyright Hewlett-Packard Development Company, L.P. Microsoft®, Windows®, and Windows NT® are U.S. registered trademarks of Microsoft Corporation. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Table of contents 1 Product information Product configurations .......................................................................................................................... 2 Product features ................................................................................................................................... 3 Identify product parts ............................................................................................................................
Configure the Macintosh printer driver .............................................................. 18 4 Supported paper and other media Understand media use ....................................................................................................................... 22 Supported media sizes ....................................................................................................................... 23 Select print media .................................................................
Manage supplies ................................................................................................................................ 45 Supplies life ....................................................................................................................... 45 Check and order supplies .................................................................................................. 45 Supplies storage guidelines ........................................................................
Toner-scatter outline .......................................................................................................... 72 Media problem-solving ....................................................................................................................... 73 Printed page is different from what appeared on screen .................................................................... 74 Garbled, incorrect, or incomplete text .....................................................................
HP LaserJet print supplies ............................................................................................... 102 Return and recycling instructions ..................................................................................... 103 United States and Puerto Rico ........................................................................ 103 Multiple returns (two to eight cartridges) ........................................ 103 Single returns ...................................................
viii ENWW
1 ENWW Product information ● Product configurations ● Product features ● Identify product parts 1
Product configurations HP LaserJet P1000 Series HP LaserJet P1500 Series ● First Page Out: < 8 seconds ● First Page Out: < 6 seconds ● Speed: 14 A4 pages per minute (ppm), 15 Letter-size ppm. ● Speed: 22 A4 pages per minute (ppm), 23 Letter-size ppm. ● Tray: 150 sheet universal tray. ● ● Trays: 10 sheet priority feed slot and a 250 sheet universal tray Connectivity: Hi-Speed USB 2.0 port. ● Connectivity: Hi-Speed USB 2.0 port. On-board networking (HP LaserJet P1500 network models only).
Product features Benefit Supporting features Excellent print quality ● HP print cartridges. ● True 600 by 600 dots per inch (dpi) text and graphics. ● Adjustable settings to optimize print quality. ● The print cartridge is easy to install. ● Convenient access to the print cartridge and to the paper path through the cartridge door. ● Adjust paper tray with one hand. ● Main tray for letterhead, envelopes, labels, transparencies, custom-sized media, postcards, and heavy paper.
Identify product parts HP LaserJet P1000 Series Figure 1-1 HP LaserJet P1000 Series, front view (HP LaserJet P1006/P1009 shown) 1 Output bin 2 Foldable Output Tray Extension 3 Priority feed slot 4 Foldable Main Input tray 5 Short Media Extender (HP LaserJet P1002/P1003/P1004/P1005 only) 6 Power button 7 Cartridge door lift-tab 8 Control panel (HP LaserJet P1006/P1009 control panel shown) Figure 1-2 HP LaserJet P1000 Series, back view (HP LaserJet P1006/P1009 shown) 1 4 USB Port Chapter
2 Power receptacle 3 Serial number HP LaserJet P1500 Series Figure 1-3 HP LaserJet P1500 Series, front view (HP LaserJet P1505n shown) 1 Output bin 2 Foldable Output Tray Extension 3 Priority feed slot 4 Input tray 5 Power button 6 Cartridge door lift-tab 7 Control panel Figure 1-4 HP LaserJet P1500 Series, back view (HP LaserJet P1505n shown) 1 ENWW USB Port Identify product parts 5
6 2 HP internal network port (HP LaserJet P1500 network models only) 3 Power receptacle 4 Serial Number Chapter 1 Product information ENWW
2 ENWW Control panel ● HP LaserJet P1000 Series ● HP LaserJet P1500 Series 7
HP LaserJet P1000 Series The HP LaserJet P1000 Series control panel contains two lights and one button. NOTE: See Status-light patterns on page 63 for a description of what the light patterns mean. Figure 2-1 HP LaserJet P1000 Series control panel (HP LaserJet P1006/P1009 shown) 8 1 Attention light: Indicates that the print cartridge door is open or other errors exist. 2 Ready light: When the device is ready to print, the Ready light is on. When the device is processing data, the Ready light blinks.
HP LaserJet P1500 Series The HP LaserJet P1500 Series control panel contains four lights and two buttons. NOTE: See Status-light patterns on page 63 for a description of what the light patterns mean. Figure 2-2 HP LaserJet P1500 Series control panel (HP LaserJet P1505n shown) ENWW 1 Toner light: When the print cartridge is low, the Toner light illuminates. When the print cartridge is out of the device, the Toner light blinks.
10 Chapter 2 Control panel ENWW
3 Product software For proper device setup and access to the full range of device features, full installation of the provided software is required.
Supported operating systems The device comes with software for the following operating systems: ● Windows® 98 SE (printer driver only) ● Windows Millennium Edition (Me) (printer driver only) ● Windows 2000 ● Windows Server 2003 (32-bit and 64-bit) For more information about upgrading from Windows 2000 Server to Windows Server 2003; using Windows Server 2003 Point and Print; or using Windows Server 2003 Terminal Services and Printing, go to http://www.microsoft.com/.
Supported network systems (HP LaserJet P1500 network models only) ● ENWW TCP/IP Supported network systems (HP LaserJet P1500 network models only) 13
Device connections USB connections The product supports USB connections. 1. Insert the software installation CD into the computer CD-ROM drive. NOTE: Do not connect the USB cable until prompted. 2. If the installation program does not start automatically, browse the CD contents and run the SETUP.EXE file. 3. Follow the on-screen instructions for setting up your device and installing your software.
NOTE: To resolve network connection problems, see Network-setup problem-solving on page 79. Install the software for the network device To use the device on the network, install the software on a computer that is connected to the network. See Software for Windows on page 16 or Software for Macintosh on page 18 for information about installing the software.
Software for Windows Windows printer drivers A printer driver is the software that provides access to printer features and provides the means for the computer to communicate with the device. Printer preferences (driver) Printer preferences control the device. You can change the default settings, such as media size and type, printing multiple pages on a single sheet of media (N-up printing), resolution, and watermarks.
To install printer software for Windows 2000 and XP Insert the software CD that came with the device into the computer CD-ROM drive. Follow the onscreen installation instructions to install the printer software. NOTE: If the Welcome screen does not open, click Start on the Windows taskbar, click Run, type Z: \setup (where Z is your CD drive letter), and click OK.
Software for Macintosh Macintosh printer drivers A printer driver is the software component that provides access to printer features and provides the means for the computer to communicate with the device. Install the Macintosh printer driver This section explains how to install the printing system software for Macintosh OS X V10.2.8, V10.3.9, and V10.4.3. 1. Insert the software CD into the CD-ROM drive and run the installer. 2. Double-click the CD icon on the desktop 3.
Operating System ENWW To change the settings for all print jobs until the software program is closed To change the print job default settings (for example, turn on Print on Both Sides by default) 3. On the Presets pop-up menu, click Save as and type a name for the preset. 4. These settings are saved in the Presets menu. To use the new settings, you must select the saved preset option every time you open a program and print.
20 Chapter 3 Product software ENWW
4 ENWW Supported paper and other media ● Understand media use ● Supported media sizes ● Select print media ● Special media for printing 21
Understand media use The product can use a variety of paper and other print media in accordance with the guidelines in this user guide. Media that does not meet these guidelines might cause the following problems: ● Poor print quality ● Increased jams ● Premature wear on the device, requiring repair For best results, use only HP brand paper and print media. Hewlett-Packard Company cannot recommend the use of other brands. Because they are not HP products, HP cannot influence or control their quality.
Supported media sizes Your product supports a number of paper sizes and adapt to various media. You can change the paper size on the Paper tab in the printer driver, or in the embedded Web server (HP LaserJet P1500 network models only). Size is Dimensions Letter (default in US, Canada, Mexico and Latin America) 216 x 279 mm (8.5 x 11 inches) Legal 216 x 1194 mm (8.5 x 14 inches) Executive 184 x 267 mm (7.24 x 10.51 inches) A4 (worldwide default outside of U.S.
Select print media Consider these factors when choosing print media. Media that can damage the device Do not use media that can damage the device. ● Do not use media with staples attached. ● Do not use transparencies, labels, photo, or glossy paper designed for inkjet printers or other lowtemperature printers. Use only media that is specified for use with HP LaserJet printers. ● Do not use paper that is embossed or coated and is not designed to withstand the fuser temperature.
Special media for printing This device supports printing on special media. Envelopes ● Store envelopes flat. ● Envelopes should not be wrinkled, nicked, stuck together, or otherwise damaged. Do not use envelopes that have clasps, snaps, windows, coated linings, self-stick adhesives, or other synthetic materials. ● Only use envelopes where the seam extends all the way to the corner of the envelope as indicated in the following illustration.
CAUTION: To avoid device damage, only use transparencies that are recommended for use in laser printers. Transparent print media not designed for LaserJet printing melts in the fuser, and damages the fuser. Letterhead or preprinted forms ● Avoid using raised or embossed letterhead. ● Use only non-flammable inks that do not damage the print rollers. Heavy paper ● 26 Do not use paper that is heavier than the recommended media specification for this device.
5 ENWW Print tasks ● Print-quality settings ● Load media ● Print on special media ● Canceling a print job 27
Print-quality settings Print-quality settings affect print resolution and toner usage. Use the following procedure to change print-quality settings: 1. Open the printer Properties (or Printing Preferences in Windows 2000 and XP). See Printer preferences (driver) on page 16 for instructions. 2. On the Paper/Quality tab or the Finishing tab (the Paper Type/Quality tab in some Mac drivers), select the print-quality setting you want to use.
Load media CAUTION: If you try to print on media that is wrinkled, folded, or damaged in any way, a jam might occur. See Clearing jams on page 66 for more information. Priority feed slot (HP LaserJet P1006/P1009/P1500 Series only) The priority feed slot holds up to ten sheets of media or one envelope, one transparency, or one sheet of labels or cardstock. Load media with the top forward and the side to be printed on facing up.
30 2. Attach the tool to the adjustable media guide. 3. Insert the media into the device until it stops and then slide the adjustable media guide, with the tool attached to support the media. 4. When finished printing with short media, remove the Short Media Extender tool and place it back in the storage slot.
Print on special media Only use media that is recommended for laser printers. See Supported media sizes on page 23. NOTE: On the HP LaserJet P1006/P1009/P1500 Series, use the priority feed slot for printing one envelope or other special media. Use the main input tray for printing multiple envelopes or other special media. 1. Before loading the media, slide the media guides outward to slightly wider than the media. 2. Place the media in the tray and adjust the media guides to the correct width.
Table 5-1 Driver print types (continued) Type is Paper size HP LaserJet P1000 Series main tray max load HP LaserJet P1500 Series main tray max load Tray orientation Light 60 to 75 g/m2 (16 to 20 lb) 150 sheets 250 sheets Side to be printed on face up Heavy 90 to 105 g/m2 (24 to 28 Up to 15 mm (0.6 inch) stack height lb) Up to 25 m (0.9 inch) stack height Side to be printed on face up Cardstock 135 to 176 g/m2 (36 to 47 lb) Up to15 mm (0.6 inch) stack height Up to 25 m (0.
NOTE: Manual two-sided printing can cause the device to become dirty, reducing print quality. See Clean the device on page 47 for instructions if the device becomes dirty. 1. Access the printer Properties (or Printing Preferences in Windows 2000 and XP). See Printer preferences (driver) on page 16 for instructions. 2. On the Finishing tab, select Print On Both Sides (Manually). Select the appropriate binding option, and click OK. 3. Print the document.
Printing multiple pages on a single sheet of paper (N-up printing) You can select the number of pages that you want to print on a single sheet of paper. If you print more than one page per sheet, each page appears smaller. The pages are arranged on the sheet in the order that they would otherwise be printed. 1. From your software application, access the printer Properties (or Printing Preferences in Windows 2000 and XP). 2. On the Finishing tab, select the correct number of pages per side.
4. After side one has printed, without changing the orientation, remove the paper stack from the output bin. Do not discard blank sheets. Maintaining the same orientation, insert the paper stack into the priority feed tray or the main tray, printed side down. 5. Print side two. 6. Fold and staple the pages. Printing watermarks Use the watermark option to print text "underneath" (in the background of) an existing document.
1. From your software application, access the printer Properties (or Printing Preferences in Windows 2000 and XP). 2. On the Effects tab, select the watermark you want to use. NOTE: Not all printer features are available from all drivers or operating systems. See the printer properties (driver) online Help for information about availability of features for that driver. 3. Print the document.
Canceling a print job You can cancel a print job from a software application or a print queue. To stop the device immediately, remove the remaining paper from the device. After the device stops, use one of the following options. ● Device control panel (HP LaserJet P1006/P1009/P1500 Series only): Press Cancel. ● Software application: Typically, a dialog box appears briefly on your screen, allowing you to cancel the print job.
38 Chapter 5 Print tasks ENWW
6 ENWW Managing and maintenance ● Replace the print cartridge ● Printer information pages ● Embedded Web server (HP LaserJet P1500 network models only) ● Manage supplies ● Clean the device ● Change the pickup roller ● Clean the pickup roller ● Change the printer separation pad ● EconoMode 39
Replace the print cartridge 1. Open the print-cartridge door, and remove the old print cartridge. See the recycling information inside the print-cartridge box. To prevent damage to the print cartridge, minimize its exposure to direct light by covering it with a sheet of paper. 2. Remove the new print cartridge from the packaging. CAUTION: 40 To prevent damage to the print cartridge, hold the print cartridge at each end. 3. Pull the tab until all the tape is removed from the cartridge.
5. Insert the print cartridge in the device and close the print-cartridge door. CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric. NOTE: When toner is low, faded or light areas appear on the printed page. You might be able to temporarily improve print quality by redistributing the toner. To redistribute the toner, remove the cartridge from the device and gently rock it from front to back.
Printer information pages Demo page The Demo page contains examples of text and graphics. To print the Demo page, select it from the Print Information Pages drop-down on the Services tab in Printer Preferences. Configuration page The Configuration page lists current settings and properties of the device. It also contains a status log report.
Embedded Web server (HP LaserJet P1500 network models only) Use the embedded Web server (EWS) to view device and network status and to manage printing functions from your computer. ● View device status information ● Determine the remaining life on all supplies and order new ones ● View and change the device default configuration settings ● View and change network configuration You do not need to install any software on the computer.
Information tab The Information pages group consists of the following pages: ● Device Status displays the status of the device and HP supplies. ● Device Configuration shows the information found on the Configuration page. ● Supplies Status shows the status of HP supplies and provides supplies part numbers. To order new supplies, click Order Supplies in the upper-right part of the window. ● Network Summary shows the information found on the Network Summary page.
Manage supplies For warranty information about these supplies, see Service and support on page 83. Supplies life HP LaserJet P1000 Series: Average yield for the replacement standard black print cartridge is 1500 pages in accordance with ISO/IEC 19752. Actual yield depends on specific use. HP LaserJet P1500 Series: Average yield for the replacement standard black print cartridge is 2000 pages in accordance with ISO/IEC 19752. Actual yield depends on specific use.
Recycling supplies: ● Place the used supply in the box in which the new supply arrived ● Complete the enclosed return label ● Send the used supply to HP for recycling For complete information, see the recycling guide included with each new HP supply item. See Return and recycling instructions on page 103 for more information about HP's recycling program.
Clean the device Clean the outside of the device with a clean, damp cloth when necessary. CAUTION: Do not use ammonia-based cleaners on or around the device. During the printing process, paper, toner, and dust particles can accumulate inside the device. Over time, this buildup can cause print quality problems, such as toner specks or smearing, and paper jams. To correct and prevent these types of problems, clean the print cartridge area and the device media path.
48 2. With a dry, lint-free cloth, wipe any residue from the paper-path area and the print-cartridge cavity. 3. Replace the print cartridge, and close the print-cartridge door.
4. Plug the power cord into the device. Clean the device paper path If you are experiencing toner specks or dots on the printouts, clean the paper path. This process uses a transparency to remove dust and toner from the paper path. Do not use bond or rough paper. NOTE: For best results use a sheet of transparency. If you do not have any transparencies, you can use copier-grade media (70 to 90 g/m2 (18 to 24 lb.)) that has a smooth surface. 1. Make sure that the device is idle and the Ready light is on.
Change the pickup roller Normal use with good media causes wear. The use of poor media might require more frequent replacement of the pickup roller. If the device regularly mispicks (no media feeds through), you might need to change or clean the pickup roller. See Clean the pickup roller on page 53 to order a new pickup roller. CAUTION: Failure to complete this procedure might damage the device. 1. Open the print-cartridge door, and remove the old print cartridge.
ENWW 3. Release the small, white tabs on each side of the pickup roller, and rotate the pickup roller toward the front. 4. Gently pull the pickup roller up and out. 5. Position the new pickup roller in the slot. The circular and rectangular slots on each side prevents you from installing the roller incorrectly. 6. Rotate the top of the new pickup roller away from you until both sides snap into place.
7. 52 Insert the print cartridge in the device and close the print-cartridge door.
Clean the pickup roller If you want to clean the pickup roller before deciding to replace it, follow these instructions: 1. Unplug the power cord from the device and remove the pickup roller as described in steps 1 through 5 of Change the pickup roller on page 50 2. Dab a lint-free cloth in isopropyl alcohol, and scrub the roller. WARNING! Alcohol is flammable. Keep the alcohol and cloth away from an open flame. Before you close the device and plug in the power cord, allow the alcohol to dry completely.
Change the printer separation pad Normal use with good media causes wear. The use of poor media might require more frequent replacement of the separation pad. If the device regularly pulls multiple sheets of media at a time, you might need to change the separation pad. NOTE: Before you change the separation pad, clean the pickup roller. See Clean the pickup roller on page 53.
ENWW 4. Remove the separation pad. 5. Insert the new separation pad, and screw it into place.
6. 56 Plug the device into the wall outlet, and turn on the device.
EconoMode With EconoMode, the device uses less toner per page. Selecting this option can extend the life of the print cartridge and reduce your cost per page. However, it also reduces print quality. The printed image is lighter, but it is adequate for printing drafts or proofs. HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the print cartridge.
58 Chapter 6 Managing and maintenance ENWW
7 ENWW Problem solving ● Problem-solving checklist ● Status-light patterns ● Clearing jams ● Improve print quality ● Media problem-solving ● Printed page is different from what appeared on screen ● Printer software problems ● Common Macintosh problems ● Network-setup problem-solving 59
Problem-solving checklist Step 1: Is the device set up correctly? ● Is the device plugged into a power outlet that is known to work? ● Is the on/off switch in the on position? ● Is the print cartridge properly installed? See Replace the print cartridge on page 40. ● Is paper properly loaded in the input tray? See Load media on page 29. Yes If you answered yes to the questions above, go to Step 2: Is the Ready light on? on page 60 No If the device will not turn on, Contact HP support on page 62.
Yes If the configuration page printed, go to Step 4: Is the print quality acceptable? on page 61 No If no paper came out, see Media problem-solving on page 73. If you are unable to resolve the problem, Contact HP support on page 62. Step 4: Is the print quality acceptable? Yes If the print quality is acceptable, go to Step 5: Is the device communicating with the computer? on page 61 No If the print quality is poor, see Improve print quality on page 69.
Contact HP support 62 ● In the United States, see http://www.hp.com/support/ljp1000 for the HP LaserJet P1000 Series or http://www.hp.com/support/ljp1500 for the HP LaserJet P1500 Series. ● In other locations, see http://www.hp.com/.
Status-light patterns Table 7-1 Status-light legend Symbol for "light off" Symbol for "light on" Symbol for "light blinking" Table 7-2 Control-panel light messages HP LaserJet P1000 Series light status HP LaserJet P1500 Series light status State of the device Action Ready To print a Configuration page, press and release the Go button (HP LaserJet P1500 network models only). The device is ready with no job activity. Processing Data The device is processing or receiving data.
Table 7-2 Control-panel light messages (continued) HP LaserJet P1000 Series light status HP LaserJet P1500 Series light status State of the device Action Manual Feed or Continuable Error To recover from the error and print the available data, press the Go button (HP LaserJet P1500 Series only). This state occurs in the following circumstances: ● Manual feed ● General continuable error If the recovery is successful, the device continues to the Processing Data state and completes the job.
Table 7-2 Control-panel light messages (continued) HP LaserJet P1000 Series light status HP LaserJet P1500 Series light status State of the device Action Toner Low Order a new print cartridge and have it ready. See Order The Go, Ready, and Attention supplies and accessories lights act independently of the on page 82. Toner Low state (HP LaserJet P1500 Series only). Toner Missing Reinsert the print cartridge in the device.
Clearing jams Occasionally, media becomes jammed during a print job. You are notified through the control panel lights. The following are some of the causes of jams: ● The input trays are loaded incorrectly or are too full. NOTE: When you add new media, always remove all of the media from the input tray and straighten the entire stack. This helps prevent multiple feeds and reduces media jams. ● The media does not meet HP specifications.
To clear a jam in the print-cartridge area CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage they cause is not covered by the warranty. 1. Open the print-cartridge door, and then remove the print cartridge from the device. CAUTION: To prevent damage to the print cartridge, minimize its exposure to direct light. 2. ENWW With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the device.
3. Replace the print cartridge, and close the print-cartridge door. NOTE: When you add new media, remove all the media from the input tray and straighten the entire stack.
Improve print quality This section provides information about identifying and correcting print defects. NOTE: If these steps do not correct the problem, contact an HP-authorized dealer or service representative. Light print or faded ● The print cartridge is nearing end of life. ● The media might not meet Hewlett-Packard's media specifications (for example, the media is too moist or too rough). ● If the whole page is light, the print density adjustment is too light or EconoMode might be turned on.
Vertical lines The photosensitive drum inside the print cartridge has probably been scratched. Install a new HP print cartridge. See Replace the print cartridge on page 40. Gray background ● Make sure that tray 1 is in place. ● Decrease the print density setting through the embedded Web server. This decreases the amount of background shading. ● Change the media to a lighter basis weight. ● Check the device environment. Very dry (low humidity) conditions can increase the amount of background shading.
Loose toner ● Clean the inside of the device. See Clean the device on page 47. ● Check the media type and quality. See Supported paper and other media on page 21. ● Try installing a new HP print cartridge. See Replace the print cartridge on page 40]. ● In your printer driver, make sure the appropriate media type is selected. ● Plug the device directly into an AC outlet instead of into a power strip or surge protector. ● The print cartridge might be damaged.
Page skew ● Make sure that the media is loaded correctly and the media guides are not too tight or too loose against the media stack. ● The input bin might be too full. ● Check the media type and quality. ● Check the media type and quality. Both high temperature and humidity cause media to curl. ● The media might have been in the input tray too long. Turn over the stack of media in the tray. Also, try rotating the media 180° in the input tray. ● The fuser temperature might be too high.
Media problem-solving The following problems with media cause print-quality deviations, jamming, or damage to the device. Problem Cause Solution Poor print quality or toner adhesion The paper is too moist, too rough, too heavy or too smooth, or it is embossed or from a faulty paper lot. Try another kind of paper, between 100 and 250 Sheffield, with 4% to 6% moisture content. Dropouts, jamming, or curl The paper has been stored incorrectly. Store paper flat in its moisture-proof wrapping.
Printed page is different from what appeared on screen Garbled, incorrect, or incomplete text ● The wrong printer driver might have been selected when the software was installed. Make sure that the correct printer driver is selected in the printer Properties. ● If a specific file prints garbled text, a problem might exist with that specific file. If a specific application prints garbled text, a problem might exist with that application. Make sure that the appropriate printer driver is selected.
Graphics quality The graphics settings might be unsuitable for your print job. Check the graphic settings, such as resolution, in the printer Properties and adjust them as necessary NOTE: ENWW You might lose some resolution when converting from one graphics format to another.
Printer software problems Table 7-3 Printer software problems Problem Solution The printer icon is not visible in the Printer folder ● Reinstall the printer software. In the Windows task bar, click Start, click Programs, click HP, click your printer, and click Uninstall. Install the printer software from the CD-ROM. NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable.
Common Macintosh problems Table 7-4 Problems with Mac OS X The printer driver is not listed in the Print Center or Printer Setup Utility. Cause Solution The software might not have been installed or was installed incorrectly. Make sure that the PM and PE plug-ins are in the following hard-drive folder: Library/Printers/hp/laserjet/. If necessary, reinstall the software. See the Getting Started Guide.
Table 7-4 Problems with Mac OS X (continued) A print job was not sent to the device that you wanted. Cause Solution The print queue might be stopped. Restart the print queue. Open print monitor and select Start Jobs. The wrong device name or IP address is being used. Another device with the same or similar name, IP address, or Rendezvous or Bonjour host name might have received your print job. Print a configuration page to check the device name, IP address, or Rendezvous or Bonjour host name.
Network-setup problem-solving If the computer cannot discover the networked device, perform the following steps: 1. 2. 3. 4. Check the cables to ensure that they are properly connected.
80 Chapter 7 Problem solving ENWW
A Accessories and consumables ● ENWW Order supplies and accessories 81
Order supplies and accessories You can increase the device capabilities with optional accessories and supplies. Use accessories and supplies specifically designed for the HP LaserJet P1000 and P1500 Series to ensure optimum performance. These devices feature Smart Printing Supplies. The Supplies Status page has information on the amount of toner remaining in the print cartridge and part numbers for ordering supplies, and indicates whether the installed print cartridge is a genuine HP supply item.
B ENWW Service and support 83
Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet P1000 and P1500 Series printers One year from date of purchase HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
Customer self repair warranty service HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory.
Hewlett-Packard software license agreement ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH BELOW. USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS. HP SOFTWARE LICENSE TERMS The following License Terms govern your use of the accompanying Software unless you have a separate signed agreement with Hewlett-Packard. License Grant. Hewlett-Packard grants you a license to use one copy of the Software.
Limited warranty for print cartridges and image drums This HP Print Cartridge is warranted to be free from defects in materials and workmanship. This warranty does not apply to print cartridges that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.
HP Customer Care Online services For 24-hour access to information by using a modem or Internet connection World Wide Web: Updated HP product software, product and support information, and printer drivers in several languages can be obtained from http://www.hp.com/support/ljp1000 or http://www.hp.com/ support/ljp1500 (The site is in English.) Online troubleshooting tools HP Instant Support Professional Edition (ISPE) is a suite of Web-based problem solving tools for desktop computing and printing products.
For service for your HP product in other countries/regions, call the HP Customer Support telephone number for your country/region. See the flyer that came in the box with the device. HP service agreements Call: 1-800-HPINVENT [1-800-474-6836 (U.S.)] or 1-800-268-1221 (Canada). Out-of-Warranty Service: 1-800-633-3600. Extended Service: Call 1-800-HPINVENT 1-800-474-6836 (U.S.) or 1-800-268-1221 (Canada). Or, go to the HP Supportpack and Carepaq™ Services Web site at http://www.hpexpress-services.com/ 10467a.
Availability of support and service Around the world, HP provides a variety of service and support options for purchase. Availability of these programs will vary depending upon your location. HP Care Pack™ Services and Service Agreements HP has various service and support options that meet a wide range of needs. These options are not part of the standard warranty. Support services vary by location. For most products HP offers both inwarranty and post-warranty HP Care Pack Services and Service Agreements.
Guidelines for repacking the device ● Remove and keep any cables, trays, and optional accessories installed in the device. ● Remove and keep the print cartridge. CAUTION: To prevent damage to the print cartridge, store the print cartridge in its original packing material, or store it so that it is not exposed to light. ENWW ● If possible, use the original shipping container and packing material. Shipping damage as a result of inadequate packing is your responsibility.
92 Appendix B Service and support ENWW
C Device specifications Table C-1 Physical specifications1 1 Specification HP LaserJet P1000 Series HP LaserJet P1500 Series Device weight (without cartridge) 4.7 kg (10.4 lbs) 5.4 kg (11.9 lbs) Device weight, including cartridge 5.2 kg (11.5) 5.9 kg (13 lbs) Device height 195 mm (7.7 inches) 225 mm (8.9 inches) Device depth, with paper tray closed 238 mm (9.4 inches) 245 mm (9.6 inches) Device depth, with paper tray extended for letter size paper 344 mm (13.
Table C-3 Power consumption (average, in Watts) (continued) Product model Printing2 Ready2 PowerSave Off HP LaserJet P1500 Series 380 Watts 5 Watts 5 Watts 0.8 Watt 1 Values are based on preliminary data. See http://www.hp.com/support/ljp1000 or http://www.hp.com/support/ljp1500 for current information. 2 Power reported is highest values measured for monochrome printing using all standard voltages.
D ENWW Regulatory information ● FCC compliance ● Declaration of Conformity statements for HP LaserJet P1000 Series ● Declaration of Conformity statements for HP LaserJet P1500 Series ● Regulatory statements ● Environmental product stewardship program 95
FCC compliance This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If it is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
Declaration of Conformity statements for HP LaserJet P1000 Series Declaration of Conformity according to ISO/IEC Guide 17050-1 and EN 17050-1 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company 11311 Chinden Boulevard, Boise, Idaho 83714-1021, USA declares that the product Product Name: HP LaserJet P1002/P1003/P1004/P1005/P1006/P1009 Series Regulatory Model 3): Product Options: BOISB-0605-00 ALL Toner Cartridge: CB435A conforms to the following Product Specifications: Safety: IEC 609
Declaration of Conformity statements for HP LaserJet P1500 Series Declaration of Conformity according to ISO/IEC Guide 17050-1 and EN 17050-1 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company 11311 Chinden Boulevard, Boise, Idaho 83714-1021, USA declares that the product Product Name: HP LaserJet P1503/P1504/P1505/P1506 Series Regulatory Model 3): Product Options: BOISB-0604-00 ALL Toner Cartridge: CB436A conforms to the following Product Specifications: Safety: IEC 60950-1:2001 /
Regulatory statements Laser safety statement The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a "Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
Laser statement for Finland LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP LaserJet P1000- ja P1500-sarjat -laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti.
Substances Table (China) 根据中国电 子信息产 品污 染控制管理办 法的要求而出台 Table D-1 有毒有害物质 表 部件名称 有毒有害物质 和元素 铅 (Pb) 汞 (Hg) 镉 (Cd) 六价铬 (Cr(VI)) 多溴 溴 苯 (PBB) 多溴 二苯醚 (PBDE) 打印引擎 X O X X O O 控制面板 O O O O O O 塑料外壳 O O O O O O 格式化板组 件 X O O O O O 碳粉盒 X O O O O O O:表示在此部件所用的所有同类 材料中，所含的此有毒或有害物质 均低于 SJ/T11363-2006 的限制要 求。 X:表示在此部件所用的所有同类 材料中，至少一种 所含的此有毒或有害物质 高于 SJ/T11363-2006 的限 制要求。 NOTE: ENWW 引用的“环 保使用期限”是根据在正常温度和湿度条件下操作使用产 品而确定的。 Regulatory statements 101
Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O3).
Return and recycling instructions United States and Puerto Rico The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use. Please follow the applicable instructions below. Multiple returns (two to eight cartridges) 1. Package each HP LaserJet print cartridge in its original box and bag. 2. Tape up to eight single boxes together using strapping or packaging tape (up to 70 lbs). 3. Use a single pre-paid shipping label.
Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.
Index A accessories, ordering 82 adhesive labels specifications 25 agreements, maintenance 90 B batteries included 103 bins, output features 3 blank pages 74 booklets, printing 34 C canceling a print job 37 cartridges HP fraud hotline 46 life expectancy 45 recycling 102 replacing 45 reusing 46 cartridges, print warranty 87 change pickup roller 50 separation pad 54 clean pickup roller 53 cleaning media path 49 printer 47 clearing jams 66 Configuration page 42 connecting to the network 14 consumables life ex
input trays features 3 interface ports types included 3 IP address 77 J jams, clearing 66 L labels specifications 25 letterhead printing 26 license, software 86 life expectancies, supplies 45 light patterns 63 loading media 150-sheet input tray 29 priority feed slot 29 M Macintosh driver, accessing 18 driver, installing 18 driver, problem solving 77 problems, solving 77 software 18 USB card, troubleshooting 78 mailing labels specifications 25 main input tray loading 29 maintenance agreements 90 replacing
multiple pages on a single sheet of paper 34 N-up 34 on both sides of the paper (manual) 32 on special media 31 Supplies Status page 42 watermarks 35 priority feed slot loading 29 problem solving contacting HP support 62 demo page 60 device setup 60 device-computer communication 61 print quality 61 printed page and expectations 61 Ready light 60 product software 11 Q quality specifications 3 R rear output door features 3 recycling HP printing supplies returns and environmental program 103 redistribute toner
U USB port troubleshooting Macintosh 78 type included 3 W warranty Customer self repair 85 extended 90 license 86 print cartridge 87 product 84 watermarks, printing 35 Web server, embedded 43 Web sites customer support 88 Material Safety Data Sheet (MSDS) 104 Windows driver settings 17 driver, installing 16 108 Index ENWW
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