HP LaserJet P2030 Series Printer User Guide
HP LaserJet P2030 Series Printer User Guide
Copyright and License Trademark Credits © 2008 Copyright Hewlett-Packard Development Company, L.P. Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Intel® Core™ is a trademark of Intel Corporation in the U.S. and other countries. The information contained herein is subject to change without notice.
Table of contents 1 Product basics Product comparison ............................................................................................................................. 2 HP LaserJet P2030 Series models ...................................................................................... 2 Product features ................................................................................................................................... 3 Product walkaround ......................................
Print ................................................................................................................................... 20 Create and use printing presets in Macintosh ................................................... 20 Resize documents or print on a custom paper size .......................................... 20 Print a cover page ............................................................................................. 20 Use watermarks .............................................
Cancel a print job ............................................................................................................................... 48 Stop the current print job from the control panel ................................................................ 48 Stop the current print job from the software program ........................................................ 48 Use features in the Windows printer driver ........................................................................................
10 Solve problems Solve general problems ...................................................................................................................... 76 Troubleshooting checklist .................................................................................................. 76 Factors that affect product performance ............................................................................ 77 Restore factory settings ............................................................................
Appendix A Supplies and accessories Order parts, accessories, and supplies ............................................................................................ 108 Order directly from HP ..................................................................................................... 108 Order through service or support providers ..................................................................... 108 Part numbers .................................................................................
Material restrictions .......................................................................................................... 124 Disposal of waste equipment by users in private households in the European Union ............................................................................................................................... 125 Material Safety Data Sheet (MSDS) ................................................................................ 125 For more information ..........................
1 ENWW Product basics ● Product comparison ● Product features ● Product walkaround 1
Product comparison HP LaserJet P2030 Series models HP LaserJet P2035 printer HP LaserJet P2035n printer CE461A CE462A ● Prints up to 30 pages per minute (ppm) on Letter-size paper and 30 ppm on A4-size paper Has the same features as the HP LaserJet P2035 model, with the following differences: ● Contains 16 megabytes (MB) of random access memory (RAM).
Product features Feature Description Performance ● 266 MHz processor User interface ● 2-button, 6 LED control panel ● Windows® and Macintosh printer drivers ● Embedded Web server to access support and order supplies (for network-connected models only) ● Host-based printer drivers for Windows and Macintosh, included on the product CD ● HP UPD PCL 5 printer driver, available for download from the Web ● XML Paper Specification (XPS) printer driver, available for download from the Web ● FastR
Product walkaround Front view 1 2 3 4 7 6 5 4 1 Tray 1 (pull to open) 2 Top output bin 3 Control panel 4 Print-cartridge-door release button 5 On/off switch 6 Tray 2 7 Print-cartridge door Chapter 1 Product basics ENWW
Rear view 1 2 5 4 ENWW 3 1 Jam-release door (pull the green handle to open) 2 Straight-through paper path (pull to open) 3 Interface ports 4 Power connection 5 Slot for a cable-type security lock Product walkaround 5
Interface ports Figure 1-1 HP LaserJet P2035 printer 1 2 1 Hi-speed USB 2.0 port 2 Parallel port Figure 1-2 HP LaserJet P2035n printer 1 2 6 1 Hi-speed USB 2.0 port 2 RJ.
Model and serial-number label location The label that contains the model and serial numbers is on the rear of the product.
8 Chapter 1 Product basics ENWW
2 Control panel The printer control panel is comprised of six lights and two buttons. The lights produce patterns that identify the printer status. 1 2 3 4 5 6 7 1 Jam light: Indicates a jam in the printer 2 Toner light: When the print cartridge is low, the Toner light illuminates. When the print cartridge is out of the printer, the Toner light blinks.
10 Chapter 2 Control panel ENWW
3 ENWW Software for Windows ● Supported operating systems for Windows ● Supported printer drivers for Windows ● Priority for print settings ● Change printer-driver settings for Windows ● Remove software for Windows ● Supported utilities for Windows ● Supported network utilities for Windows ● Software for other operating systems 11
Supported operating systems for Windows The product supports the following Windows operating systems: ● Windows XP (32-bit and 64-bit) ● Windows Server 2003 (32-bit and 64-bit) ● Windows 2000 ● Windows Vista (32-bit and 64-bit) Supported printer drivers for Windows The product features a host-based printer driver. The printer driver includes online Help that has instructions for common printing tasks and also describes the buttons, check boxes, and drop-down lists that are in the printer driver.
Priority for print settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. ENWW ● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here override settings changed anywhere else.
Change printer-driver settings for Windows Change the settings for all print jobs until the software program is closed Change the default settings for all print jobs Change the product configuration settings 1. On the File menu in the software program, click Print. 1. 1. 2. Select the driver, and then click Properties or Preferences. The steps can vary; this procedure is most common. 2.
Supported utilities for Windows Status Alerts software The Status Alerts software provides information about the current status of the product. The software also provides pop-up alerts when certain events occur, such as an empty tray or a problem with the product. The alert includes information about solving the problem. Supported network utilities for Windows Embedded Web server The device is equipped with an embedded Web server, which provides access to information about device and network activities.
16 Chapter 3 Software for Windows ENWW
4 ENWW Use the product with Macintosh ● Software for Macintosh ● Use features in the Macintosh printer driver 17
Software for Macintosh Supported operating systems for Macintosh The product supports the following Macintosh operating systems: ● Mac OS X V10.3, V10.4, V10.5, and later NOTE: For Mac OS X V10.4 and later, PPC and Intel® Core™ Processor Macs are supported. Change printer-driver settings for Macintosh Change the settings for all print jobs until the software program is closed Change the default settings for all print jobs Change the product configuration settings 1. On the File menu, click Print. 1.
Software for Macintosh computers HP Printer Utility Use the HP Printer Utility to set up product features that are not available in the printer driver. You can use the HP Printer Utility when the product uses a universal serial bus (USB) cable or is connected to a TCP/IP-based network. Open the HP Printer Utility Mac OS X V10.3 or Mac OS X V10.4 Mac OS X V10.5 1. Open the Finder, click Applications, click Utilities, and then double-click Printer Setup Utility. 2.
Use features in the Macintosh printer driver Print Create and use printing presets in Macintosh Use printing presets to save the current printer driver settings for reuse. Create a printing preset 1. On the File menu, click Print. 2. Select the driver. 3. Select the print settings. 4. In the Presets box, click Save As..., and type a name for the preset. 5. Click OK. Use printing presets 1. On the File menu, click Print. 2. Select the driver. 3.
Use watermarks A watermark is a notice, such as “Confidential,” that is printed in the background of each page of a document. 1. On the File menu, click Print. 2. Open the Watermarks menu. 3. Next to Mode, select the type of watermark to use. Select Watermark to print a semi-transparent message. Select Overlay to print a message that is not transparent. 4. Next to Pages, select whether to print the watermark on all pages or on the first page only. 5.
Print on both sides of the page (duplex printing) Print on both sides manually 1. Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways: ● For Tray 1, load the letterhead paper face-up with the top edge feeding into the product first. ● For all other trays, load the letterhead paper face-down with the top edge at the front of the tray. 2. On the File menu, click Print. 3.
5 ENWW Connectivity ● USB and parallel connections ● Network configuration 23
USB and parallel connections 1. Insert the software installation CD into the computer CD-ROM drive. 2. If the installation program does not start automatically, browse the CD contents and run the SETUP.EXE file. 3. Follow the on-screen instructions. NOTE: During the installation, there is a prompt to plug in the parallel or USB cable.
Network configuration You might need to configure certain network parameters on the product. You can configure these parameters from the embedded Web server. See Embedded Web server on page 57. Supported network protocols The product supports the TCP/IP network protocol. It is the most widely used and accepted networking protocol. Many networking services utilize this protocol. This product also supports IPv4 and IPv6.
Table 5-4 IP addressing (continued) Service name Description BOOTP (bootstrap protocol) For Automatic IP address assignment. BOOTP server provides the product with an IP address. Requires administrator to input the product MAC hardware address on BOOTP server in order for product to obtain an IP address from that server. Auto IP For Automatic IP address assignment. If neither a DHCP server nor a BOOTP server is present, this service allows the product to generate a unique IP address.
Set or change the network password Use the embedded Web server to set a network password or change an existing password. 1. Open the embedded Web server and click the Networking tab. 2. In the left-side pane, click the Password button. NOTE: If a password has previously been set, you are prompted to type the password. Type the password, and then click the Apply button. 3. In the Device Password area, type the new password in the Password box and in the Confirm Password box. 4.
28 Chapter 5 Connectivity ENWW
6 ENWW Paper and print media ● Understand paper and print media use ● Supported paper and print media sizes ● Custom paper sizes ● Supported paper and print media types ● Tray and bin capacity ● Special paper or print media guidelines ● Load trays ● Configure trays ● Use paper output options 29
Understand paper and print media use This product supports a variety of paper and other print media in accordance with the guidelines in this user guide. Paper or print media that does not meet these guidelines might cause the following problems: ● Poor print quality ● Increased jams ● Premature wear on the product, requiring repair For best results, use only HP-brand paper and print media designed for laser printers or multiuse. Do not use paper or print media made for inkjet printers.
Supported paper and print media sizes This product supports a number of paper sizes, and it adapts to various media. NOTE: To obtain best results, select the correct paper size and type in the printer driver before printing. Table 6-1 Supported paper and print media sizes Size and dimensions Tray 1 Tray 2 Letter 216 x 279 mm (8.5 x 11 inches) Legal 216 x 356 mm (8.5 x 14 inches) A4 210 x 297 mm (8.27 x 11.69 inches) A5 148 x 210 mm (5.83 x 8.27 inches) A6 105 x 148 mm (4.1 x 5.
Table 6-1 Supported paper and print media sizes (continued) Size and dimensions Tray 1 Tray 2 176 x 250 mm (6.7 x 9.8 inches) Envelope C5 ISO 162 x 229 mm (6.93 x 9.84 inches) Envelope DL ISO 110 x 220 mm (4.33 x 8.66 inches) Envelope Monarch 98 x 191 mm (3.9 x 7.5 inches) Custom 76 x 127 mm to 216 x 356 mm (3.0 x 5.0 inches to 8.5 x 14 inches) Custom paper sizes This product supports a variety of custom paper sizes.
Supported paper and print media types For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/ ljp2030series.
Tray and bin capacity Tray or bin Paper type Specifications Quantity Tray 1 Paper Range: Maximum stack height: 5 mm (0.3 inch) 60 g/m2 (16 lb) bond to 200 g/m2 (54 lb) bond Tray 2 Envelopes Less than 60 g/m2 (16 lb) bond to 90 g/m2 (24 lb) bond Up to 10 envelopes Labels Maximum 0.23 mm (0.009 inch) thick Maximum stack height: 5 mm (0.3 inch) Transparencies Minimum 0.13 mm (0.005 inch) thick Maximum stack height: 5 mm (0.
Special paper or print media guidelines This product supports printing on special media. Use the following guidelines to obtain satisfactory results. When using special paper or print media, be sure to set the type and size in your print driver to obtain the best print results. CAUTION: HP LaserJet printers use fusers to bond dry toner particles to the paper in very precise dots. HP laser paper is designed to withstand this extreme heat.
Load trays Paper orientation for loading trays If you are using paper that requires a specific orientation, load it according to the information in the following table. Tray Single-sided printing Envelope printing Tray 1 Face-up Front of envelope face-up Top edge leading into the product Short edge with postage leading into the product Face-down Use only Tray 1 for printing envelopes.
Tray 1 Tray 1 is accessed from the front of the printer. Media guides ensure that the media is correctly fed into the printer and that the print is not skewed (crooked on the media). When loading media, adjust the media guides to match the width of the media that you are using.
Tray 2 Media guides ensure that the media feeds correctly into the printer and that the print is not skewed. Tray 2 has side and rear media guides. When loading media, adjust the media guides to match the length and width of the media that you are using. NOTE: When you add new media, make sure that you remove all of the media from the input tray and straighten the stack of new media. This reduces jams by preventing multiple sheets of media from feeding through the printer at one time.
Manual feed You can use manual feed when printing mixed media. For example, you can use manual feed to print an envelope, then a letter, then an envelope, and so on. Load envelopes in Tray 1 and load letterhead into Tray 2. To print using manual feed, open the printer Properties or Printer Setup, and then select Manual Feed (tray 1) from the Source Tray drop-down list. After you have enabled manual feed, press the Go button to print.
Use paper output options The product has two output locations: the top (standard) output bin and the straight-through paper path (rear output). Print to the top (standard) output bin The top output bin collects paper face-down, and in the correct order. The top output bin should be used for most print jobs, including transparencies. To use the top output bin, be sure that the straight-through paper path is closed.
Print to the straight-through paper path (rear output) The product always uses the straight-through paper path if it is open. Paper exits face-up, with the last page on top (reverse order). Printing from Tray 1 to the rear output provides the straightest path.
42 Chapter 6 Paper and print media ENWW
7 ENWW Use product features ● EconoMode ● Quiet mode 43
EconoMode This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner and decrease the cost per page. However, using EconoMode can also reduce print quality. HP does not recommend full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the print cartridge.
Quiet mode This product has a quiet mode that reduces noise during printing. When quiet mode is turned on, the product prints at a slower speed. Follow these steps to enable quiet mode. Windows Macintosh ENWW 1. Open the printer-driver Properties screen, and then click the Device Settings tab. For instructions, see the third column of the table in Change printer-driver settings for Windows on page 14. 2. In the Quiet Mode area, select Enable. 1. Open the HP Printer Utility.
46 Chapter 7 Use product features ENWW
8 ENWW Print tasks ● Cancel a print job ● Use features in the Windows printer driver 47
Cancel a print job You can stop a print request by using the control panel or by using the software program. For instructions about how to stop a print request from a computer on a network, see the online Help for the specific network software. NOTE: It can take some time for all printing to clear after you have canceled a print job. Stop the current print job from the control panel ▲ Press the Cancel button on the control panel.
Use features in the Windows printer driver Open the printer driver How do I Steps to perform Open the printer driver On the File menu in the software program, click Print. Select the printer, and then click Properties or Preferences. Get help for any printing option Click the ? symbol in the upper-right corner of the printer driver, and then click any item in the printer driver. A pop-up message displays that provides information about the item. Or, click Help to open the online Help.
Set paper and quality options To perform the following tasks, open the printer driver and click the Paper/Quality tab. How do I Steps to perform Select a page size Select a size from the Size is drop-down list. Select a custom page size a) Click Custom. The Custom Paper Size dialog box opens. b) Type a name for the custom size, specify the dimensions, and click OK. Select a paper source Select a tray from the Source is drop-down list.
Set document finishing options To perform the following tasks, open the printer driver and click the Finishing tab. ENWW How do I Steps to perform Print on both sides (Duplex) using the top output bin 1. Click Print On Both Sides (Manually). If you will bind the document along the top edge, click Flip Pages Up. 2. Close the straight-through output door. 3. Print side one of the document using Tray 1. 4.
How do I Steps to perform 6. Return the stack to Tray 1 with the printed side down and the top edge toward the product. 7. Press the Go button to print side two. Print a booklet a) Click Print on both sides. b) In the Booklet Printing dropdown list, click Left Edge Binding or Right Edge Binding. The Pages per Sheet option automatically changes to 2 Pages per Sheet. Print multiple pages per sheet a) Select the number of pages per sheet from the Pages per Sheet drop-down list.
Set advanced printing options To perform the following tasks, open the printer driver and click the Advanced tab. How do I Steps to perform Change the number of copies that are printed In the Copies area, select the number of copies to print. If you select two or more copies, you can select the option to collate the pages. NOTE: If the software program that you are using does not provide a way to print a particular number of copies, you can change the number of copies in the driver.
54 Chapter 8 Print tasks ENWW
9 ENWW Manage and maintain the product ● Print the information pages ● Manage a network product ● Lock the product ● Manage supplies ● Replace supplies and parts ● Clean the product 55
Print the information pages You can print the following information pages. Demo page The Demo page contains examples of text and graphics. To print a Demo page, do one of the following: ● Press the Go button when the printer Ready light is on and no other jobs are printing. ● Select it from the Print Information Pages drop-down list on the Services tab in Printer Preferences. Configuration page The Configuration page lists current settings and properties of the printer.
Manage a network product Embedded Web server The embedded Web server allows you to view product and network status and to manage printing functions from your computer.
Settings tab This tab allows you to configure the product from your computer. If this product is networked, consult with the network administrator before changing settings on this tab. Networking tab This tab allows the network administrator to control network-related settings for the product when it is connected to an IP-based network. Links Links are located in the upper-right part of the Status pages. You must have Internet access in order to use any of these links.
Lock the product The product has a slot that you can use to attach a cable-type security lock.
Manage supplies Using, storing, and monitoring the print cartridge can help ensure high-quality output. Supplies life For information regarding specific product yield, see www.hp.com/go/learnaboutsupplies.com. To order supplies, see Supplies and accessories on page 107. Manage the print cartridge Print-cartridge storage Do not remove the print cartridge from its package until you are ready to use it. CAUTION: To prevent damage to the print cartridge, do not expose it to light for more than a few minutes.
Your print cartridge might not be a genuine HP print cartridge if you notice the following: ENWW ● You are experiencing a high number of problems with the print cartridge. ● The cartridge does not look like it usually does (for example, the orange pull tab is missing, or the packaging differs from HP packaging).
Replace supplies and parts Supply replacement guidelines Keep the following guidelines in mind when setting up the product. ● Sufficient space is required above and in the front of the product for removing supplies. ● The product should be located on a flat, sturdy surface. NOTE: Hewlett-Packard recommends the use of HP supplies in this product. Use of non-HP supplies can cause problems requiring service that is not covered by the HP warranty or service agreements.
3. Reinsert the print cartridge into the product, and then close the print-cartridge door. If the print is still light, install a new print cartridge. Change the print cartridge When a print cartridge approaches the end of useful life, you are prompted to order a replacement. You can continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality. ENWW 1. Push the button to open the print-cartridge door, and then remove the print cartridge. 2.
3. Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge. CAUTION: Do not touch the shutter or the surface of the roller. 4. Bend the tab on the left side of the cartridge until the tab breaks loose. Pull the tab until all the tape is removed from the cartridge. Place the tab and tape in the print-cartridge box to return for recycling. 5.
Clean the product Clean the outside of the printer with a clean, damp cloth when necessary. CAUTION: Do not use ammonia-based cleaners on or around the printer. During the printing process, paper, toner, and dust particles can accumulate inside the printer. Over time, this buildup can cause print quality problems, such as toner specks or smearing, and paper jams. To correct and prevent these types of problems, you can clean the print cartridge area and the printer media path.
66 3. Replace the print cartridge, and close the print-cartridge door. 4. Reconnect the power cord, and turn the product on.
Clean the paper path If you are experiencing toner specks or dots on the printouts, clean the printer media path. This process uses a transparency to remove dust and toner from the media path. Do not use bond or rough paper. NOTE: For best results use a sheet of transparency. If you do not have any transparencies, you can use copier grade media (70 to 90 g/m2 (18 to 24 lb)) with a smooth surface. 1. Make sure that the product is idle and the Ready light is on. 2. Load the transparency in Tray 1. 3.
Clean the Tray 1 pickup roller If the product is having trouble picking up paper from Tray 1, follow these instructions. 1. Turn the product off, disconnect the power cord, and wait for the product to cool. 2. Push the button to open the print-cartridge door, and then remove the print cartridge. CAUTION: Do not touch the black sponge-transfer roller inside the product. Doing so can damage the product. CAUTION: To prevent damage, do not expose the print cartridge to light. Cover it with a piece of paper.
4. Press the two black retaining tabs outward until the pickup roller is released from its seat. 5. Remove the pickup roller from the product. 6. Dab a lint-free cloth in water, and scrub the roller. NOTE: Do not touch the surface of the roller with bare fingers. 7. ENWW Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt.
8. Allow the pickup roller to dry completely. 9. Line up the black retaining tabs in the product with the grooves in the pickup roller, and then press the pickup roller into the pickup roller seat until the retaining tabs click. 10. Close the pickup roller cover. 11. Reinstall the print cartridge, and close the print-cartridge door.
12. Reconnect the power cord, and turn the product on.
Clean the Tray 2 pickup roller If the product is having trouble picking up paper from Tray 2, follow these instructions. 72 1. Turn the product off, disconnect the power cord and wait for the product to cool. 2. Remove Tray 2. 3. Inside the empty tray slot, locate the pickup roller on the top side, near the front of the product.
4. Dab a lint-free cloth in water, and then scrub the roller as you rotate it toward the back of the product. NOTE: Do not touch the surface of the roller with bare fingers. ENWW 5. Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt. 6. Allow the pickup roller to dry completely. 7. Replace Tray 2.
8. 74 Reconnect the power cord, and turn the product on.
10 Solve problems ENWW ● Solve general problems ● Restore factory settings ● Status-light patterns ● Status-alert messages ● Jams ● Solve print-quality problems ● Solve performance problems ● Solve connectivity problems ● Solve common Windows problems ● Solve common Macintosh problems ● Solve Linux problems 75
Solve general problems If the product is not responding correctly, complete the steps in the following checklist, in order. If the product does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves the problem, you can stop without performing the other steps on the checklist. Troubleshooting checklist 1. 2. Make sure the product Ready light is on. If no lights are on, complete these steps: a. Check the power-cable connections. b. Check that the power switch is on.
8. Verify that you have installed the printer driver for this product. Check the program to make sure that you are using the printer driver for this product. 9. Print a short document from a different program that has worked in the past. If this solution works, then the problem is with the program you are using. If this solution does not work (the document does not print) complete these steps: a. Try printing the job from another computer that has the product software installed. b.
Status-light patterns Table 10-1 Status-light legend Symbol for "light off" Symbol for "light on" Symbol for "light blinking" Table 10-2 Control-panel light messages Light status State of the printer Action Initialization/Startup During the Initialization, Reconfiguration, and Job Cancel processes, pressing buttons has no effect. While in the Startup state, the Go, Ready, and Attention lights cycle (at the rate of 500 ms) one after another.
Table 10-2 Control-panel light messages (continued) Light status State of the printer Action Ready To print a Configuration page, press and hold the Go button for 5 seconds while the device Ready light is on and no other jobs are printing. The printer is ready with no job activity. Processing Data To cancel the current job, press the Cancel button. The printer is processing or receiving data.
Table 10-2 Control-panel light messages (continued) Light status State of the printer Action Manual Feed or Continuable Error To recover from the error and print whatever data is possible, press the Go button. This state can be reached in the following circumstances: ● Manual feed ● General continuable error ● Memory configuration error ● Personality/Job related error Attention If the recovery is successful, the printer goes to the Processing Data state and completes the job.
Table 10-2 Control-panel light messages (continued) Light status State of the printer Action Fatal Error ● Turn off the printer, wait 10 seconds, and turn on the printer. ● If you are unable to resolve the problem, contact HP. See Customer support on page 117. Toner Low The Go, Ready, and Attention lights act independently of the Toner Low state. ENWW Order a new print cartridge and have it ready. See Supplies and accessories on page 107.
Table 10-2 Control-panel light messages (continued) Light status State of the printer Action Toner Missing Reinsert the print cartridge in the printer. The print cartridge has been removed from the printer. Jam 82 Chapter 10 Solve problems Clear the jam. See Clear jams on page 87.
Table 10-2 Control-panel light messages (continued) Light status State of the printer Action Paper Out Load paper or other media. Paper Mount Load acceptable paper or other media. See Paper and print media on page 29. The loaded paper or other media is not supported. ENWW Press the Go button to override the condition.
Status-alert messages Status-alert messages appear on the computer screen when the product has certain problems. Use the information in the following table to solve these problems. Alert message Description Recommended action 10.XXXX Supply memory error The e-label for the print cartridge cannot be read or is missing. ● Reinstall the print cartridge. ● Turn the product off and then on. ● If the problem is not solved, replace the cartridge. 50.
Alert message Description Recommended action Manual feed The product is set for manual feed mode. Load the correct paper into the tray, and then press the Go button to clear the message. Non-HP black cartridge A new, non-HP supply has been installed. This message appears until an HP supply is installed or you press the Go button. If you believe you purchased an HP supply, go to www.hp.com/go/anticounterfeit.
Jams Common causes of jams Many jams are caused by using paper that does not meet HP specifications. For complete paper specifications for all HP LaserJet products, see the HP LaserJet Printer Family Print Media Guide. This guide is available at www.hp.com/support/ljpaperguide. The product is jammed.1 Cause Solution The paper does not meet specifications. Use only paper that meets HP specifications. See Paper and print media on page 29. A component is installed incorrectly.
Jam locations Jams can occur at the following locations in the product. 1 2 3 1 Internal areas 2 Input trays 3 Output bins Clear jams When clearing jams, be careful not to tear jammed paper. If a small piece of paper remains in the product, it could cause additional jams. CAUTION: Before clearing jams, turn the product off and disconnect the power cord. Internal areas Print-cartridge area and paper path 1. Push the button to open the print-cartridge door, and then remove the print cartridge.
88 2. If jammed paper is visible, grasp it with both hands and slowly pull it out of the product. 3. Replace the print-cartridge, and close the print-cartridge door. 4. If no paper was jammed inside the print-cartridge door, open the jam-release door at the back of the product.
5. If jammed paper is visible, grasp it with both hands and slowly pull it out of the product. 6. Close the jam-release door. Input trays Tray 1 1. Push the button to open the print-cartridge door, and then remove the print cartridge. CAUTION: To prevent damage, do not expose the print cartridge to light. Cover it with a piece of paper.
2. Lift the Tray 1 roller cover, grasp the jammed paper, and slowly pull it out of the product. 3. Replace the print-cartridge, and close the print-cartridge door. 1. Open the tray.
ENWW 2. With both hands, grasp the jammed paper and slowly pull it out of the product. 3. Close the tray. 4. If no jammed paper is visible in the tray area, open the print-cartridge door, remove the print cartridge, and pull down the upper media guide. With both hands, grasp the jammed paper and slowly pull it out of the product.
5. Replace the print-cartridge, and close the print-cartridge door. Output bins CAUTION: To avoid damaging the product, do not attempt to clear a jam in the top output bin by pulling the paper straight out. 92 1. At the back of the product, open the jam-release door. 2. With both hands, grasp the jammed paper and slowly pull it out of the product.
3. ENWW Close the jam-release door.
Solve print-quality problems You can prevent most print-quality problems by following these guidelines. ● Configure the trays for the correct paper-type setting. See Configure trays on page 39. ● Use paper that meets HP specifications. See Paper and print media on page 29. ● Clean the product as necessary. See Clean the paper path on page 67. Print-quality problems associated with paper Some print-quality problems arise from using paper that does not meet HP specifications.
Adjust print density You can resolve some print-quality problems by adjusting the print density to make the overall printing lighter or darker. Windows Macintosh ENWW 1. Open the printer-driver Properties screen, and then click the Device Settings tab. For instructions, see the third column of the table in Change printer-driver settings for Windows on page 14. 2. In the Print Density area, adjust the slider bar to change the print density. 3. Click the OK button. 1. On the File menu, click Print.
Image defect examples This section provides information about identifying and correcting print defects. NOTE: If these steps do not correct the problem, contact an HP-authorized dealer or service representative. Light print or faded ● The print cartridge is nearing end of life. ● Redistribute the toner to extend the life. ● The media might not meet Hewlett-Packard's media specifications (for example, the media is too moist or too rough).
Vertical lines The photosensitive drum inside the print cartridge has probably been scratched. Install a new HP print cartridge. Gray background ● Change the media to a lighter basis weight. ● Check the printer's environment. Very dry (low humidity) conditions can increase the amount of background shading. ● The density setting might be too high. Adjust the density setting. ● Install a new HP print cartridge.
Vertical repetitive defects ● The print cartridge might be damaged. If a repetitive mark occurs at the same spot on the page, install a new HP print cartridge. ● The internal parts might have toner on them. If the defects occur on the back of the page, the problem will probably correct itself after a few more printed pages. ● In your printer driver, make sure the appropriate media type is selected. ● If characters are improperly formed, producing hollow images, the media stock might be too slick.
lower fuser temperature, such as transparencies or light media. Wrinkles or creases ● Make sure that media is loaded properly. ● Check the media type and quality. ● Open the straight-through output door and try printing straight through. ● Turn over the stack of media in the tray. Also, try rotating the media 180° in the input tray. ● For envelopes, this can be caused by air pockets inside the envelope. Remove the envelope, flatten the envelope, and try printing again.
Solve performance problems Problem Cause Solution Pages print but are totally blank. The sealing tape might still be in the print cartridges. Verify that the sealing tape has been completely removed from the print cartridges. The document might contain blank pages. Check the document that you are printing to see if content appears on all of the pages. The product might be malfunctioning. To check the product, print a Configuration page. Heavier paper types can slow the print job.
Solve connectivity problems Solve direct-connect problems If you have connected the product directly to a computer, check the cable. ● Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not longer than 2 meters (6 feet). Replace the cable if necessary. ● Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary.
Check your system for proper network operating system setup. 8. Is your protocol enabled? Check the status of your protocol on the Configuration page. You can also use the embedded Web server to check the status of other protocols. See Embedded Web server on page 57. 9. Does the product appear in HP Web Jetadmin or other management application? ● Verify network settings on the Network configuration page.
Solve common Windows problems Error message: "General Protection FaultException OE" "Spool32" "Illegal Operation" Cause Solution Close all software programs, restart Windows, and try again. Select a different printer driver. You can usually do this from a software program. Delete all temp files from the Temp subdirectory. You can determine the name of the directory by editing the AUTOEXEC.BAT file and looking for the statement "Set Temp =". The name after this statement is the temp directory.
Solve common Macintosh problems NOTE: Setup for USB and IP printing is performed through the Desktop Printer Utility. The product will not appear in the Chooser. The printer driver is not listed in Print Center. Cause Solution The product software might not have been installed or was installed incorrectly. Make sure that the PPD file is in the following hard drive folder: Library/Printers/PPDs/Contents/Resources/ .
The printer driver does not automatically set up your selected product in Print Center. Cause Solution The product might not be ready. Make sure that the cables are connected correctly, the product is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port. The interface cable might be defective or of poor quality. Replace the interface cable. Make sure to use a high-quality cable.
When connected with a USB cable, the product does not appear in the Macintosh Print Center after the driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software problem-solving ● Check that your Macintosh supports USB. ● Verify that you are using a Macintosh operating system that this product supports. ● Ensure that your Macintosh has the appropriate USB software from Apple. Hardware problem-solving ● Check that the product is turned on.
A ENWW Supplies and accessories ● Order parts, accessories, and supplies ● Part numbers 107
Order parts, accessories, and supplies Several methods are available for ordering parts, supplies, and accessories. Order directly from HP You can obtain the following items directly from HP: ● Replacement parts: To order replacement parts in the U.S., go to www.hp.com/go/hpparts. Outside the United States, order parts by contacting your local authorized HP service center. ● Supplies and accessories: To order supplies in the U.S., go to www.hp.com/go/ljsupplies. To order supplies worldwide, go to www.
Part numbers The following list of accessories was current at the time of printing. Ordering information and availability of the accessories might change during the life of the product.
110 Appendix A Supplies and accessories ENWW
B ENWW Service and support ● Hewlett-Packard limited warranty statement ● Print cartridge limited warranty statement ● End User License Agreement ● Customer self-repair warranty service ● Customer support ● HP maintenance agreements 111
Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet P2035, P2035n One year from date of purchase HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
Print cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.
End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User License Agreement (“EULA”) is a contract between (a) you (either an individual or the entity you represent) and (b) Hewlett-Packard Company (“HP”) that governs your use of the software product (“Software”). This EULA does not apply if there is a separate license agreement between you and HP or its suppliers for the Software, including a license agreement in online documentation.
Software will agree to this EULA. Upon transfer of the HP Software, your license is automatically terminated. b. Restrictions. You may not rent, lease or lend the HP Software or Use the HP Software for commercial timesharing or bureau use. You may not sublicense, assign or otherwise transfer the HP Software except as expressly provided in this EULA. 5. PROPRIETARY RIGHTS.
Customer self-repair warranty service HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory.
Customer support Get telephone support, free during your warranty period, for your country/region Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/. Have the product name, serial number, date of purchase, and problem description ready. ENWW Get 24-hour Internet support www.hp.com/support/ljp2030series Get support for products used with a Macintosh computer www.hp.
HP maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services may vary by area. Check with your local HP dealer to determine the services available to you. On-site service agreements To provide you with the level of support best suited to your needs, HP has on-site service agreements with a selection of response times.
C ENWW Specifications ● Physical specifications ● Power consumption and acoustic emissions ● Operating environment 119
Physical specifications Table C-1 Product dimensions and weights Product model Height Depth Width Weight HP LaserJet P2030 Series printer 256 mm (10.1 in) 368 mm (14.5 in) 360 mm (14.2 in) 9.9 kg (21.8 lb) Table C-2 Product dimensions with all doors and trays fully opened Product model Height Depth Width HP LaserJet P2030 Series printer 256 mm (10.1 in) 455 mm (17.9 in) 360 mm (14.2 in) Power consumption and acoustic emissions See www.hp.com/go/ljp2030/regulatory for current information.
D ENWW Regulatory information ● FCC regulations ● Environmental product stewardship program ● Declaration of conformity ● Safety statements 121
FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O3). Power consumption Power usage drops significantly while in Ready mode, which saves natural resources and saves money without affecting the high performance of this product.
Return and recycling instructions United States and Puerto Rico The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use. Please follow the applicable instructions below. Multiple returns (more than one cartridge) 1. Package each HP LaserJet print cartridge in its original box and bag. 2. Tape the boxes together using strapping or packaging tape. The package can weigh up to 31 kg (70 lb). 3.
Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.
Declaration of conformity Declaration of conformity Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1, DoC#: BOISB-0801-00-rel.1.
Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet P2035, P2035n, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti.
Substances Table (China) ENWW Safety statements 129
130 Appendix D Regulatory information ENWW
Index A A6-size paper loading 38 accessibility features 3 accessories ordering 108 part numbers 109 acoustic specifications 120 advanced printing options Windows 53 alternative letterhead mode 53 anticounterfeit supplies 60 B batteries included 124 bins, output capacity 34 locating 4 selecting 40 blank pages troubleshooting 100 booklet printing 52 C cables USB, troubleshooting 100 Canadian DOC regulations 127 canceling printing 48 canceling a print request 48 card stock output bin, selecting 41 cartridges
Embedded Web Server (EWS) Information tab 57 Networking tab 58 order supplies 58 product support 58 security 58 Settings tab 58 using 57 end-of-life disposal 124 engine communication error message 84 envelopes loading orientation 36 output bin, selecting 41 environment for the product problem-solving 94 specifications 120 environmental stewardship program 123 EPS files, problem-solving 105 Ethernet cards, part numbers 109 European Union, waste disposal 125 EWS.
N n-up printing Windows 51 network IP address configuration 27 link speed settings 27 password, changing 27 password, setting 27 port, setting up 26 product discovery 25 protocols supported 25 settings, changing 26 settings, viewing 26 network port supported 3 Networking tab (embedded Web server) 58 networks configuring 25 next-day on-site service 118 non-HP supplies 60, 85 O on-site service agreements 118 on/off switch, locating 4 online support 117 operating environment specifications 120 operating system
printer information pages Configuration page 56 Demo page 56 Supplies Status page 56 printing booklets 52 Configuration page 56 connect to a network 26 Demo page 56 manual feed 39 Supplies Status page 56 troubleshooting 100 priority, settings 13 problem-solving environment 94 EPS files 105 Linux 106 Macintosh problems 104 output quality 94 paper 94 status-light patterns 78 See also solving; troubleshooting processor speed 3 product comparison 2 protocols, networks 25 Q quality.
technical support Linux 106 online 117 repacking product 118 temperature specifications 120 toner loose toner 97 low 96 redistributing 62 scatter outline 99 smear 97 specks 67, 96 toner cartridges.
136 Index ENWW
© 2008 Hewlett-Packard Development Company, L.P. www.hp.
