HP LaserJet P3005 Series printers User Guide
HP LaserJet P3005 Series printers User Guide
Copyright and License Trademark Credits © 2006 Copyright Hewlett-Packard Development Company, L.P. Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Linux is a U.S. registered trademark of Linus Torvalds. The information contained herein is subject to change without notice.
Table of contents 1 Device basics Device comparison ............................................................................................................................... 2 Features comparison ........................................................................................................................... 3 Walkaround .......................................................................................................................................... 5 Device parts ..................
Resets submenu ................................................................................................................ 32 Diagnostics menu ............................................................................................................................... 33 Service menu ..................................................................................................................................... 33 Change device-control-panel configuration settings ................................
Card stock guidelines ........................................................................................ 55 Letterhead and preprinted forms ....................................................................................... 55 Select print media ............................................................................................................................... 57 Supported media sizes ......................................................................................................
Embedded Web server sections ........................................................................................ 89 Use HP Web Jetadmin software ........................................................................................................ 92 Use the HP Printer Utility for Macintosh ............................................................................................. 93 Open the HP Printer Utility ........................................................................................
Dropouts ......................................................................................................................... 139 Lines ............................................................................................................................... 139 Gray background ............................................................................................................ 140 Toner smear ..................................................................................................
HP Easy Printer Care software ........................................................................................ 164 HP support and information for Macintosh computers ..................................................... 164 HP maintenance agreements ........................................................................................................... 165 On-site service agreements .............................................................................................
Use HP Jetdirect print server cards .................................................................................................. 190 Install an HP Jetdirect print server card ........................................................................... 190 Remove an HP Jetdirect print server card ....................................................................... 191 Glossary .............................................................................................................................
x ENWW
1 Device basics Now that the device is set up and ready to use, take a few moments to familiarize yourself with the device.
Device comparison HP LaserJet P3005 ● ● ● 2 HP LaserJet P3005d HP LaserJet P3005, Prints up to plus: 35 pages-perminute (ppm) on Automatic two● letter-sized media, sided printing and up to 33 ppm on accessory A4–sized media 48 megabytes (MB) total of random access memory (RAM) 100-sheet multipurpose tray (tray 1), 500-sheet input tray (tray 2), and 250-sheet output bin ● Hi-Speed universal serial bus (USB) 2.
Features comparison Feature Description Performance ● 400 MHz processor User interface ● Control-panel help ● HP Easy Printer Care software (a Web-based status and problem-solving tool) ● Windows® and Macintosh printer drivers ● Embedded Web server to access support and order supplies (for network-connected models only) ● HP PCL 5 ● HP PCL 6 ● HP postscript level 3 emulation ● FastRes 1200—produces 1200-dots-per-inch (dpi) print quality for fast, high-quality printing of business text a
Feature Description Supplies ● The supplies status page contains information about toner level, page count, and estimated pages remaining. ● The device checks for an authentic HP print cartridge at installation. ● Internet-enabled supply-ordering capabilities (using HP Easy Printer Care software) ● The online user guide is compatible with text screen-readers. ● The print cartridge can be installed and removed by using one hand. ● All doors and covers can be opened by using one hand.
Walkaround Device parts Before using the device, familiarize yourself with the parts of the device.
Interface ports The device has one EIO slot and three ports for connecting to a computer or a network. 1 2 3 EIO 6 4 1 Type B Hi-Speed USB 2.0 connection 2 RJ.
Device software The printing-system software is included with the device. See the getting started guide for installation instructions. The printing system includes software for end users and network administrators, and printer drivers for access to the device features and communication with the computer. NOTE For a list of printer drivers and updated HP device software, go to www.hp.com/go/ LJP3005_software.
The HP LaserJet P3005 printer uses the PCL 5, PCL 6, and HP postscript level 3 emulation printer description language (PDL) drivers. ● Use the PCL 6 printer driver for the best overall performance. ● Use the PCL 5 printer driver for general office printing. ● Use the PS driver for printing from HP postscript-based programs, for compatibility with HP postscript Level 3 needs, or for PS flash font support.
Open the printer drivers Operating System To change the settings for all print jobs until the software program is closed To change the default settings To change the product for all print jobs configuration settings Windows 98 and Me 1. On the File menu in the software program, click Print. 1. Click Start, Settings, and then Printers. 1. Click Start, Settings, and then Printers. 2. Select the driver, and then click Properties. Right-click the driver icon, and then select Properties. 2. 2.
The printing system software includes the following components: ● PostScript Printer Description (PPD) files The PPDs, in combination with the Apple PostScript printer drivers, provide access to device features. Use the Apple PostScript printer driver that comes with the computer. ● HP Printer Utility Use the HP Printer Utility to set up device features that are not available in the printer driver: ● Name the device. ● Assign the device to a zone on the network.
The embedded Web server provides an interface to the device that anyone who has a networkconnected computer and a standard Web browser can use. No special software is installed or configured, but you must have a supported Web browser on your computer. To gain access to the embedded Web server, type the IP address for the device in the address line of the browser. (To find the IP address, print a configuration page. For more information about printing a configuration page, see Use information pages.
12 Chapter 1 Device basics ENWW
2 Control panel This section explains the device control panel and menus: ENWW ● Overview ● Control-panel layout ● Use the control-panel menus ● Show Me How menu ● Retrieve Job menu ● Information menu ● Paper Handling menu ● Configure Device menu ● Diagnostics menu ● Service menu ● Change device-control-panel configuration settings 13
Overview You can perform most routine printing tasks from the computer by using the program or printer driver. These two methods are the most convenient way to control the device, and they will override the devicecontrol-panel settings. See the Help file for your program, or, for more information about gaining access to the printer driver, see Open the printer drivers. You can also control the device by changing settings at the device control panel.
Control-panel layout The control-panel display gives you complete, timely information about the device and print jobs. Menus provide access to device functions and detailed information. The message and prompt areas of the display alert you to the state of the device and tell you how to respond. 1 11 2 ? 10 9 8 Menu Stop 7 3 Data Attention 4 5 6 Number Button or light Function 1 Control-panel display ● Shows status information, menus, help information, and error messages.
Number Button or light Function only once.) Also clears continuable errors that are associated with the canceled job. NOTE The control-panel lights cycle while the print job is cleared from both the device and the computer, and then the device returns to the Ready state.
Use the control-panel menus To gain access to the control-panel menus, complete the steps below. Use the menus 1. Press Menu. 2. Press or 3. Press to select the appropriate option. 4. Press to return to the previous level. 5. Press Menu to exit the menu. 6. Press to navigate the listings. to see additional information about a menu. The following are the main menus.
Show Me How menu Each choice in the SHOW ME HOW menu prints a page that provides more information. 18 Item Explanation CLEAR JAMS Prints a page that shows how to clear media jams. LOAD TRAYS Prints a page that shows how to load the device input trays. LOAD SPECIAL MEDIA Prints a page that shows how to load special media, such as envelopes and transparencies. PRINT ON BOTH SIDES Prints a page that shows how to use the two-sided (duplex) printing function.
Retrieve Job menu This menu provides a list of the stored jobs in the device and access to all the job storage features. You can print or delete these jobs at the device control panel. This menu appears when the device has 80 MB of base memory. See Manage stored jobs for more information about using this menu. NOTE If you turn the device power off, all stored jobs are deleted. Item Values Explanation USER [X] [JOBNAME] USER [X]: The name of the person who sent the job.
Information menu The INFORMATION menu contains device information pages that give details about the device and its configuration. Scroll to the information page that you want, and then press . For more information about any of the device information pages, see Use information pages. 20 Item Explanation PRINT MENU MAP Prints the control panel menu map that shows the layout and current settings for the device control-panel menu items. PRINT CONFIGURATION Prints the current device configuration.
Paper Handling menu If paper-handling settings are correctly configured at the device control panel, you can print by selecting the type and size of media in the program or the printer driver. For more information about configuring for media types and sizes, see Control print jobs. For more information about supported media types and sizes, see Supported media sizes and Media considerations.
Configure Device menu This menu contains administrative functions. The CONFIGURE DEVICE menu allows the user to change the default printing settings, adjust the print quality, and change the system configuration and I/O options. Print submenu Some items on this menu are available in the program or printer driver (if the appropriate driver is installed). Program and device-driver settings override control-panel settings. In general, it is better to change these settings in the printer driver, if applicable.
Item Values Explanation MANUAL FEED OFF Feeds the paper manually from tray 1, rather than automatically from a tray. If MANUAL FEED=ON and tray 1 is empty, the device goes offline when it receives a print job. MANUALLY FEED [PAPER SIZE] appears on the device control-panel display. ON The default setting is OFF. COURIER FONT REGULAR Selects the version of Courier font to use: DARK REGULAR: The internal Courier font that is available on the HP LaserJet 4 series devices.
Item Values Explanation PCL SUBMENU FORM LENGTH FORM LENGTH: Sets vertical spacing from 5 to 128 lines for default paper size. ORIENTATION ORIENTATION: Allows you to select default page orientation as LANDSCAPE or PORTRAIT. NOTE It is best to set the page orientation in the program or printer driver. (Program and device-driver settings override control-panel settings.) FONT SOURCE FONT SOURCE: Allows you to select the font source as INTERNAL, CARD SLOT 1, or EIO DISK.
Item Values Explanation PRINT TEST PAGE: Prints a test page that shows the current registration settings. SOURCE: Selects the tray for which you want to print the test page. ADJUST TRAY [N]: Sets the registration for the specified tray, where [N] is the number of the tray. A selection appears for each tray that is installed, and registration must be set for each tray. ● X1 SHIFT: Registration of the image on the paper from side to side, as the paper lies in the tray.
Item Values Explanation RESOLUTION 300 Selects the resolution. All values print at the same speed. 600 300: Produces draft print quality and can be used for compatibility with the HP LaserJet III family of devices. FASTRES 1200 PRORES 1200 600: Produces high print quality for text and can be used for compatibility with the HP LaserJet 4 family of devices. FASTRES 1200: Produces 1200-dpi print quality for fast, highquality printing of business text and graphics.
Item Values Explanation CREATE CLEANING PAGE There is no value to select. Press to print a cleaning page (for cleaning toner from the fuser). Follow the instructions on the cleaning page. For more information, see Clean the device. PROCESS CLEANING PAGE There is no value to select. This item is available only after a cleaning page has been created. Follow the instructions that are printed on the cleaning page. The cleaning process might take up to 2.5 minutes.
Item Values Explanation MANUALLY FEED PROMPT: Determines when the device shows a prompt regarding pulling from tray 1 if your print job does not match the type or size that is loaded in any other tray. ● ALWAYS: Select this option if you always want to be prompted before the device pulls from tray 1. ● UNLESS LOADED: Prompts you only if tray 1 is empty. PS DEFER MEDIA: Controls whether the PostScript (PS) or HP paper-handling model is used to print jobs.
Item Values Explanation ON JOB: The clearable warning message appears until the end of the job that generated the message. ON: The clearable warning message appears until you press . The default setting is JOB. AUTO CONTINUE OFF ON Determines how the device reacts to errors. If the device is on a network, you probably want to turn AUTO CONTINUE to ON.
Item Values Explanation The default setting is AUTO. RAM DISK AUTO Determines how the RAM disk is configured. OFF AUTO: Allows the device to determine the optimal RAM-disk size based on the amount of available memory. OFF: The RAM is disabled. NOTE If you change the setting from OFF to AUTO, the device automatically reinitializes when it becomes idle. The default setting is AUTO. LANGUAGE (DEFAULT) Selects the language for the messages that appear on the device control-panel display.
I/O submenu Items on the I/O (input/output) menu affect the communication between the device and the computer. If the device contains an HP Jetdirect print server, you can configure basic networking parameters by using the submenu. These and other parameters can also be configured through HP Web Jetadmin (see Use HP Web Jetadmin software) or other network configuration tools, such as the embedded Web server (see Use the embedded Web server).
Resets submenu Items on the Resets submenu relate to returning settings to the defaults and changing settings such as Sleep mode. Item Values Explanation RESTORE FACTORY SETTINGS There is no value to select. Performs a simple reset and restores most of the factory (default) and network settings. This item also clears the input buffer for the active I/O. CAUTION Restoring factory settings during a print job cancels the print job. SLEEP MODE ON Turns Sleep mode on or off.
Diagnostics menu Administrators can use this submenu to isolate parts and to troubleshoot jam and print-quality issues. Item Values Explanation PRINT EVENT LOG There is no value to select. Press to generate a list of the 50 most recent entries in the event log. The printed event log shows error number, page count, error code, and description or personality. SHOW EVENT LOG There is no value to select.
Change device-control-panel configuration settings By using the device control panel, you can make changes to general device configuration default settings such as tray size and type, sleep delay, device personality (language), and jam recovery. The device-control-panel settings can also be changed from a computer by using the setting page of the embedded Web server. The computer shows the same information that the control panel shows. For more information, see Use the embedded Web server.
5. Press or to select the desired option, and then press 6. Press Menu to exit the menu. . Tray-behavior options Four user-defined options are available for tray behavior: ● USE REQUESTED TRAY. Selecting EXCLUSIVELY ensures that the device does not automatically select another tray when you indicate that a specific tray should be used. Selecting FIRST allows the device to pull from a second tray if the specified tray is empty. EXCLUSIVELY is the default setting. ● MANUALLY FEED PROMPT.
Set the Sleep Delay 1. Press Menu to open the menus. 2. Press to highlight CONFIGURE DEVICE, and then press 3. Press to highlight SYSTEM SETUP, and then press 4. Press to highlight SLEEP DELAY, and then press 5. Press or 6. Press Menu to exit the menu. . . . to select the appropriate time period, and then press . Turn the Sleep mode on or off 1. Press Menu to open the menus. 2. Press to highlight CONFIGURE DEVICE, and then press 3. Press to highlight RESETS, and then press 4.
Clearable warnings Use this feature to determine the display time of control-panel clearable warnings by selecting ON or JOB. The default value is JOB. ● ON: Clearable warnings appear until you press ● JOB: Clearable warnings appear until the end of the job for which they were generated. . Set the clearable warnings 1. Press Menu to open the menus. 2. Press to highlight CONFIGURE DEVICE, and then press 3. Press to highlight SYSTEM SETUP, and then press 4.
Set supplies-low reporting 1. Press Menu to open the menus. 2. Press to highlight CONFIGURE DEVICE, and then press 3. Press to highlight SYSTEM SETUP, and then press 4. Press to highlight CARTRIDGE LOW, and then press 5. Press or 6. Press Menu to exit the menu. . . . to select the appropriate setting, and then press . Cartridge-out response The device has two options for this menu item. ● Select CONTINUE to allow the device to continue printing.
4. Press to highlight JAM RECOVERY, and then press 5. Press or 6. Press Menu to exit the menu. . to select the appropriate setting, and then press . RAM disk This option determines how the RAM disk feature is configured. This option is available only if the device has at least 8 MB of free memory. The default is AUTO. ● AUTO: The device determines the optimal RAM disk size based on the amount of available memory.
40 Chapter 2 Control panel ENWW
3 Input/output (I/O) configuration This chapter describes how to configure certain network parameters on the printer: ENWW ● Parallel configuration ● USB configuration ● Network configuration 41
Parallel configuration NOTE The information in this section applies only to models HP LaserJet P3005 and HP LaserJet P3005d. A parallel connection is made by connecting the printer to the computer using a bidirectional parallel cable (IEEE-1284 compliant) with a connector plugged into the printer parallel port. The cable can be a maximum of 10 meters (30 feet) long.
USB configuration The printer supports a Hi-Speed USB 2.0 port. The USB cable can be a maximum of 5 meters (15 feet) long. Connect the USB cable Plug the USB cable into the printer. Plug the other end of the USB cable into the computer.
Network configuration NOTE The information in this section applies only to models HP LaserJet P3005n, HP LaserJet P3005dn, and HP LaserJet P3005x. You might need to configure certain network parameters on the printer. You can configure these parameters from the printer control panel, the embedded Web server, or for most networks, from the HP Web Jetadmin software. NOTE For more information about using the embedded Web server, see Use the embedded Web server.
3. Press to highlight I/O, and then press 4. Press to highlight EMBEDDED JETDIRECT, and then press 5. Press to highlight TCP/IP, and then press 6. Press to highlight IPv4 SETTINGS, and then press 7. Press to highlight CONFIG METHOD, and then press 8. Press to highlight MANUAL SETTINGS, and then press 9. Press to highlight SUBNET MASK, and then press 10. Press the 11. Press or . . . . . . . arrow to increase or decrease the number for the first byte of the subnet mask.
● Provides only pertinent information on the configuration page ● Allows the printer control panel to display protocol-specific error and warning messages Disable IPX/SPX NOTE Do not disable this protocol in Windows-based systems that print to the printer through IPX/SPX. 1. Press Menu. 2. Press to highlight CONFIGURE DEVICE, and then press 3. Press to highlight I/O, and then press 4. Press to highlight EMBEDDED JETDIRECT, and then press 5. Press to highlight IPX/SPX, and then press 6.
Enhanced I/O (EIO) configuration NOTE If you are adding a print server to the base model, additional printer memory might be required. The enhanced input/output (EIO) slot holds compatible accessory devices, such as the HP Jetdirect print server network cards or other devices. Plugging an EIO network card into the slot increases the number of network interfaces available to the printer. HP Jetdirect EIO print servers HP Jetdirect print servers (network cards) can be installed in EIO slots.
48 Chapter 3 Input/output (I/O) configuration ENWW
4 Media and trays This chapter describes how to use some basic device features: ENWW ● General guidelines for media ● Media considerations ● Select print media ● Printing and paper-storage environment ● Load media ● Control print jobs ● Select output bins 49
General guidelines for media Before purchasing any paper or specialized forms in quantity, verify that your paper supplier has obtained and understands the print-media requirements that are specified in the HP LaserJet Printer Family Print Media Specification Guide. See HP Customer Care to order the HP LaserJet Printer Family Print Media Guide. To download a copy of the guide, go to www.hp.com/support/ljpaperguide.
● Do not use any media that produces hazardous emissions, or that melts, offsets, or discolors when exposed to the temperature of the fuser. ● Do not use paper that is embossed or coated, or any media that is not designed to withstand the fusing temperature of the device. Do not use letterhead paper or preprinted forms that are made with dyes or inks that cannot withstand the heat of the fuser. To order HP LaserJet printing supplies, see Order parts, accessories, and supplies.
Media considerations For complete paper specifications for all HP LaserJet devices, see the HP LaserJet Printer Family Print Media Guide (available at www.hp.com/support/ljpaperguide) . Envelopes Envelope construction is critical. Envelope fold lines can vary considerably, not only between manufacturers, but also within a box from the same manufacturer. Successful printing on envelopes depends upon the quality of the envelopes.
1 2 1 Acceptable envelope construction 2 Unacceptable envelope construction Envelopes with adhesive strips or flaps Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the heat and pressure in the product. The extra flaps and strips might cause wrinkling, creasing, or even jams and might even damage the fuser. Envelope margins The following gives typical address margins for a commercial #10 or DL envelope.
Label construction When selecting labels, consider the quality of each component: ● Adhesives: The adhesive material should be stable at 200°C (392°F), which is the product fusing temperature. ● Arrangement: Only use labels with no exposed backing between them. Labels can peel off sheets with spaces between the labels, causing serious jams. ● Curl: Prior to printing, labels must lie flat with no more than 5 mm (0.2 in) of curl in any direction.
Card stock construction ● Smoothness: 135-157 g/m2 (36-42 lb) card stock should have a smoothness rating of 100-180 Sheffield. 60-135 g/m2 (16-36 lb) card stock should have a smoothness rating of 100-250 Sheffield. ● Construction: Card stock should lie flat with less than 5 mm (0.2 inch) of curl. ● Condition: Make sure that the card stock is not wrinkled, nicked, or otherwise damaged. Card stock guidelines ● Set margins at least 2 mm (0.08 inch) away from the edges.
● Avoid papers that have heavily textured surfaces. ● Avoid using offset powders or other materials that prevent printed forms from sticking together. NOTE To print a single-page cover letter on letterhead, followed by a multiple-page document, feed the letterhead face up in tray 1, and load the standard paper in tray 2. The device automatically prints from tray 1 first.
Select print media This device accepts a variety of media, such as cut-sheet paper, including up to 100% recycled fiber content paper; envelopes; labels; transparencies; and custom-size paper. Properties such as weight, composition, grain, and moisture content are important factors that affect device performance and output quality.
Manual 2-sided printing. Most of the supported media sizes and types listed for printing from tray 1 can be manually duplexed. See Print for more information. Supported media types Table 4-3 Tray 1 media types Type Dimensions Weight or thickness Capacity1 Plain Minimum: 76 x 127 mm (3 x 5 in) 60 to 199 g/m2 (16 to 53 lb) 100 sheets Preprinted Maximum: 216 x 356 mm (8.
Printing and paper-storage environment Ideally, the printing and paper-storage environment should be at or near room temperature, and not too dry or too humid. Remember paper is hygroscopic; it absorbs and loses moisture rapidly. Heat works with humidity to damage paper. Heat causes the moisture in paper to evaporate, while cold causes it to condense on the sheets. Heating systems and air conditioners remove most of the humidity from a room.
Load media Load special print media, such as envelopes, labels, and transparencies, in tray 1 only. Load only paper in tray 2 or optional tray 3. Load tray 1 (multipurpose tray) Tray 1 holds up to 100 sheets of paper, up to 75 transparencies, up to 50 sheets of labels, or up to 10 envelopes. For information about loading special media, see Load special media. 60 1. Open tray 1 by pulling the front cover down. 2. Slide out the plastic tray extender.
ENWW 3. Slide the media-width guides slightly wider than the media. 4. Place media into the tray (short-edge in, print-side up). The media should be centered between the media-width guides and under the tabs on the media-width guides. 5. Slide the media-width guides inward until they lightly touch the media stack on both sides without bending it. Make sure that the media fits under the tabs on the media-width guides.
NOTE Do not add media to tray 1 while the device is printing. This could cause a jam. Do not close the front door when the device is printing. Customize tray 1 operation The device can be set to print from tray 1 if it is loaded, or to print only from tray 1 if the type of media that is loaded is specifically requested. See Paper Handling menu. Setting Explanation TRAY 1 TYPE=ANY The device usually pulls media from tray 1 first unless it is empty or closed.
ENWW 2. On the rear paper-length guide, press the tab and slide it so that the pointer matches the paper size that you are loading. Make sure that the guide clicks into place. 3. Adjust the side media-width guides outward so that the pointer matches the paper size that you are loading. 4. Place the paper in the tray and make sure that it is flat at all four corners. Keep the paper below the height tabs on the paper-length guide in the rear of the tray. 5.
6. Slide the tray into the device. Load special media The following table provides guidelines for loading special media and configuring the printer driver. Use the correct media-type setting in the printer driver to obtain the best print quality. For some types of media, the product reduces the print speed. NOTE In the Windows printer driver, adjust the media type on the Paper tab in the Type is drop-down list.
ENWW Media type Maximum amount that can be loaded into tray 2 or optional tray 3 Printer-driver setting Tray 1 media orientation Tray 2 or tray 3 media orientation Letterhead (singlesided printing) Up to 500 sheets Letterhead Side to be printed facing up, top edge toward the product Side to be printed facing down, top edge at the front of the tray Letterhead (2-sided printing) Up to 500 sheets Letterhead Side to be printed facing down, top edge away from the product Side to be printed facing
Control print jobs In Windows, three settings affect how the printer driver pulls media when you send a print job. The Source, Type, and Size settings appear in the Page Setup, Print, or Print Properties dialog boxes in most software programs. If you do not change these settings, the device automatically uses the default device settings to select a tray.
NOTE If all of the tray type settings are set to ANY, and if you do not select a specific tray (source) in the printer driver, the device pulls media from the lowest tray. For example, if you have an optional tray 3 installed, the device pulls media from that tray first. However, if the tray 1 size and type settings are set to ANY and if media is loaded in the tray, then the device prints from tray 1 first. If tray 1 is closed, the device prints from the lowest tray.
Select output bins The device has two output bins into which it places finished print jobs: ● Top (face-down) output bin: This it the default output bin at the top of the device. Print jobs exit the device face-down into this bin. ● Rear (face-up) output bin: Print jobs exit the device face-up into this bin at the rear of the device. NOTE You cannot use automatic duplex printing when printing to the rear output bin. Print to the top output bin 68 1. Make sure that the rear output bin is closed.
Print to the rear output bin NOTE When tray 1 and the rear output bin are used together, they provide a straight-through paper path for your print job. Using a straight-through paper path can reduce curling. ENWW 1. Open the rear output bin. 2. If you are printing on long media, pull out the bin extension. 3. From your computer, send the print job to the device.
70 Chapter 4 Media and trays ENWW
5 Print This chapter describes how to perform basic printing tasks: ENWW ● Use features in the Windows device driver ● Use features in the Macintosh device driver ● Cancel a print job ● Manage stored jobs 71
Use features in the Windows device driver When you print from a software program, many of the product features are available from the device driver. For complete information about the features that are available in the device driver, see the devicedriver Help.
Use watermarks A watermark is a notice, such as "Confidential," that is printed in the background of each page of a document. 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. From the Effects tab, click the Watermarks drop-down list. 4. Click the watermark that you want to use. To create a new watermark, click Edit. 5. If you want the watermark to appear only on the first page of the document, click First Page Only. 6.
4. On the Custom Paper Size window, type the name of the custom paper size. 5. Type the paper-size length and width. If you type a size that is too small or too large, the driver adjusts the size to the minimum or maximum size that is allowed. 6. If necessary, click the button to change the unit of measure between millimeters and inches. 7. Click Save. 8. Click Close. The name that you saved appears in the paper-size list for future use.
1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. Click the Finishing tab. 4. In the section for Document Options, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16). 5. If the number of pages is greater than 1, select the correct options for Print Page Borders and Page Order. ● 6. If you need to change the page orientation, click the Finishing tab, and then click Portrait or Landscape.
Use automatic duplex printing 1. Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways: ● For tray 1, load the letterhead paper with the front side up, bottom-edge first. ● For all other trays, load the letterhead paper with front side down, and the top edge at the back of the tray. CAUTION To avoid jams, do not load paper that is heavier than 105 g/m2 (28 lb bond). 2.
Layout options for printing on both sides The four duplex orientation options are shown here. To select option 1 or 4, select Flip Pages Up in the printer driver. 1 4 3 2 2 2 3 2 5 3 2 5 3 5 3 5 1. Long-edge landscape Every other printed image is oriented upside-down. Facing pages are read continuously from top to bottom. 2. Short-edge landscape Every printed image is oriented right-side-up. Facing pages are read from top to bottom. 3.
Use features in the Macintosh device driver When you print from a software program, many of the device features are available from the device driver. For complete information about the features that are available in the device driver, see the devicedriver Help.
Print multiple pages on one sheet of paper You can print more than one page on a single sheet of paper. This feature provides a cost-effective way to print draft pages. 1. Open the printer driver (see Open the printer drivers). 2. Click the Layout pop-up menu. 3. Next to Pages per Sheet, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16). 4. Next to Layout Direction, select the order and placement of the pages on the sheet. 5.
Print on both sides manually 1. Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways: ● For tray 1, load the letterhead paper face-up with the bottom edge feeding into the printer first. ● For all other trays, load the letterhead paper face-down with the top edge at the back of the tray. CAUTION To avoid jams, do not load paper that is heavier than 105 g/m2 (28-lb bond). 2.
Cancel a print job You can stop a print request by using the device control panel or using your software program. For instructions on how to stop a print request from a computer on a network, see the online Help for the specific network software. NOTE It can take some time for all printing to clear after you have canceled a print job. Stop the current print job from the printer control panel 1. Press Stop on the printer control panel. 2.
Manage stored jobs NOTE This feature is available only for devices that have installed hard drives. To store print jobs on the device, use the Job Storage tab in the device driver Properties dialog box. After a job is stored, you can print it or delete it from the device control panel. Print a stored job 1. Press Menu. 2. Press to highlight RETRIEVE JOB, and then press . A list of users appears. If no jobs are stored , then the message NO STORED JOBS appears. 3.
6 Manage and maintain the device This chapter describes how to manage the device: ENWW ● Use information pages ● Configure e-mail alerts ● Use the HP Easy Printer Care software ● Use the embedded Web server ● Use HP Web Jetadmin software ● Use the HP Printer Utility for Macintosh ● Manage supplies ● Replace supplies and parts ● Clean the device 83
Use information pages From the device control panel, you can print pages that give details about the device and its current configuration. The table below provides the procedures for printing the information pages. Page description How to print the page Menu map 1. Press Menu. Shows the control-panel menus and available settings. 2. Press 3. If PRINT MENU MAP is not highlighted, press and then press . to highlight INFORMATION, and then press or .
Page description How to print the page File directory 1. Shows information for all installed mass 2. storage devices. 3. Press Menu. Press to highlight INFORMATION, and then press Press to highlight PRINT FILE DIRECTORY, and then press . . NOTE This option does not appear if no mass storage devices are installed. PCL or PS font list 1. Press Menu. Shows which fonts are currently installed in the device. 2. Press 3.
Configure e-mail alerts NOTE If your company does not have e-mail, this feature might not be available. You can use HP Web Jetadmin or the embedded Web server to configure the system to alert you of problems with the device. The alerts take the form of e-mail messages to the e-mail account(s) that you specify.
Use the HP Easy Printer Care software The HP Easy Printer Care software is a program that you can use for the following tasks: ● Check the device status. ● Check supplies status. ● Set up alerts. ● Gain access to problem-solving and maintenance tools. You can use the HP Easy Printer Care software when the device is directly connected to your computer or when it is connected to a network. You must perform a complete software installation to use the HP Easy Printer Care software.
Section Options Alert Settings window ● Alerts on or off: Activates or deactivates the alerts feature. Allows you to configure the device to automatically notify you of device issues ● When alerts appear: Sets when you want alerts to appear—either when you are printing to that particular device, or anytime there is a device event. ● Alert event type: Sets whether you want alerts for only critical errors, or for any error, including continuable errors.
Use the embedded Web server NOTE When the device is directly connected to a computer, use the HP Easy Printer Care software to view the device status.
Tab or section Options ● Event log: Shows a list of all device events and errors. ● Usage page: Shows a summary of the number of pages the device has printed, grouped by size and type. ● Device Information: Shows the device network name, address, and model information. To change these entries, click Device Information on the Settings tab. ● Control Panel: Shows messages from the device control panel, such as Ready or Sleep mode on. ● Print: Allows you to send print jobs to the device.
Tab or section Options Networking tab Network administrators can use this tab to control network-related settings for the device when it is connected to an IP-based network. This tab does not appear if the device is directly connected to a computer, or if the device is connected to a network using anything other than an HP Jetdirect print server. Provides the ability to change network settings from your computer NOTE The Networking tab can be password-protected.
Use HP Web Jetadmin software HP Web Jetadmin is a Web-based software solution for remotely installing, monitoring, and troubleshooting network-connected peripherals. The intuitive browser interface simplifies cross-platform management of a wide range of devices, including HP and non-HP devices. Management is proactive, allowing network administrators the ability to resolve issues before users are affected. Download this free, enhanced-management software at www.hp.com/go/webjetadmin_software.
Use the HP Printer Utility for Macintosh Use the HP Printer Utility to configure and maintain a device from a Mac OS X computer. Open the HP Printer Utility Open the HP Printer Utility in Mac OS X V10.2 1. Open the Finder, and then click Applications. 2. Click Library, and then click Printers. 3. Click hp, and then click Utilities. 4. Double-click HP Printer Selector to open the HP Printer Selector. 5. Select the device that you want to configure, and then click Utility.
94 Item Description Bonjour Settings Provides the ability to turn on or off Bonjour support or change the device service name that is listed on a network. Additional Settings Provides access to the embedded Web server. E-mail Alerts Configures the device to send e-mail notices for certain events.
Manage supplies Using, storing, and monitoring the print cartridge can help ensure high-quality output. Supplies life The average cartridge yield is 6,500 pages (for the Q7551A cartridge) or 13,000 pages (for the Q7551X cartridge), in accordance with ISO/IEC 19752. Actual cartridge yield depends on specific use. CAUTION EconoMode is a feature that allows the device to use less toner per page. Selecting this option may extend the life of the toner supply and may reduce cost per page.
NOTE Any damage caused by a non-HP print cartridge is not covered under the HP warranty and service agreements. To install a new HP print cartridge, see Change the print cartridge. To recycle the used cartridge, follow the instructions included with the new cartridge. Print-cartridge authentication The device automatically authenticates the print cartridge when it is inserted into the device. During authentication, the device notifies you whether a cartridge is a genuine HP print cartridge.
Replace supplies and parts Carefully follow the guidelines in this section when replacing device supplies. Supply replacement guidelines To facilitate the replacement of supplies, keep the following guidelines in mind when setting up the device. ● Sufficient space is required above and in the front of the device for removing supplies. ● The device should be located on a flat, sturdy surface.
2. Remove the used print cartridge from the device. 3. Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling. 4. Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge. CAUTION Do not touch the shutter or the surface of the roller. 5. 98 Remove the shipping tape from the new print cartridge. Discard the shipping tape according to local regulations.
6. Align the print cartridge with the tracks inside the device, and, using the handle, insert the print cartridge until it is firmly seated, and then close the front door. After a short time, the control panel should display Ready. 7. Installation is complete. Place the used print cartridge in the box in which the new cartridge arrived. See the enclosed recycling guide for recycling instructions. 8. If you are using a non-HP print cartridge, check the device control panel for further instructions.
Clean the device During the printing process, paper, toner, and dust particles can accumulate inside the device. Over time, this buildup can cause print-quality problems, such as toner specks or smearing (see Solve printquality problems). Clean the exterior Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the device. Clean the paper path 1. Press Menu. 2. Press to highlight CONFIGURE DEVICE, and then press 3.
7 Problem solving This problem-solving information is organized to help you resolve printing problems. Choose the general topic or type of problem from the following list.
Problem-solving checklist If you are experiencing problems with the device, use the following checklist to identify the cause of the problem: ● Is the device connected to power? ● Is the device on? ● Is the device in the Ready state? ● Are all necessary cables connected? ● Do any messages appear on the control panel? ● Are genuine HP supplies installed? ● Was a recently replaced print cartridge installed correctly, and was the pull tab on the cartridge removed? For additional information about
Problem-solving flowchart If the device is not responding correctly, use the flowchart to determine the problem. If the device does not pass a step, follow the corresponding problem-solving suggestions. If you cannot resolve the problem after following the suggestions in this guide, contact an HP-authorized service or support provider. NOTE Macintosh users: For more problem-solving information, see Solve common Macintosh problems. Step 1: Does READY appear on the control-panel display? Go to step 2.
A configuration page does not print. A blank page prints. A message other than READY or PRINTING CONFIGURATION appears on the control-panel display. ● Check that all trays are correctly loaded, adjusted, and installed in the device. ● ● ● Using the computer, check the print queue or print spooler to see if the device has been paused. If there are problems with the current print job, or if the device is paused, a configuration page will not print.
● If printing with the PS driver, on the PRINTING submenu (on the CONFIGURE DEVICE menu) at the device control panel, set PRINT PS ERRORS=ON, and then print the job again. If an error page prints, see the instructions in the next column. ● On the SYSTEM SETUP submenu (on the CONFIGURE DEVICE menu) at the device control panel, make sure that PERSONALITY=AUTO. ● You might be missing a device message that could help you solve the problem.
CLEARABLE WARNINGS and AUTO CONTINUE settings off. Then print the job again. The print job is not formatted correctly. Paper is not fed correctly or is damaged. There are print-quality problems. ● ● ● Adjust the print resolution. (See Print Quality submenu) ● Check that REt is on. (See Print Quality submenu) ● Go to Solve print-quality problems ● Check that you are using the correct device driver. (See Select the correct printer driver) Check the program settings. (See the program online Help.
1 SIZE and TRAY 1 TYPE to a setting other than ANY.
Solve general print problems Device selects media from the wrong tray. Cause Solution The tray selection in the software program might be incorrect. For many software programs, the paper tray selection is found on the Page Setup menu within the program. Remove any media in other trays to make the device select from the correct tray. For Macintosh computers, use the HP Printer Utility to change the priority of the tray. The configured size does not match the size of the media that is loaded in the tray.
Print job is extremely slow. Cause Solution The job might be very complex. Reduce the complexity of the page or try adjusting the printquality settings. If this problem occurs frequently, add memory to the device. The maximum speed of the device cannot be exceeded even when more memory is added. Printing speeds might be automatically reduced when printing on custom-sized media. Note: Slower speeds are expected when printing on narrow paper, when printing from tray 1, or when using the HIGH 2 fuser mode.
The device prints, but the text is wrong, garbled, or incomplete. Cause Solution The wrong driver was selected in the software. Check the software device selection menu to make sure that an HP LaserJet P3005 device is selected. The software program is malfunctioning. Try printing a job from another program. The device does not respond when you select Print in the software. Cause Solution The device is out of media. Add media. The device might be in the manual-feed mode.
Control-panel message types Four types of control-panel messages can indicate the status of or problems with the device. Message type Description Status messages Status messages reflect the current state of the device. They inform you of normal device operation and require no interaction to clear them. They change as the state of the device changes. Whenever the device is ready, not busy, and has no pending warning messages, the status message Ready appears if the device is online.
Control-panel messages Control panel message Description Recommended action A new, non-HP supply has been installed. This message appears until an HP supply is installed or you press . If you believe you purchased an HP supply, please go to www.hp.com/go/anticounterfeit. Install supply 10.32.YY UNAUTHORIZED SUPPLY Unauthorized supply in use alternates with Service or repairs required as a result of using non-HP supplies are not covered under HP warranty. For help press To continue printing, press .
Control panel message Description Recommended action width guides, and confirm that the guides are in the correct position. ● 13.XX.YY JAM IN TRAY 2 A page is jammed in tray 2. To continue printing, press to clear the message, and then press Remove tray 2, clear the jam, and then reinstall tray 2. See Clear jams from the input-tray areas. If the message persists after clearing all pages, contact HP Support. 13.XX.YY JAM IN TRAY X A page is jammed in the tray indicated.
Control panel message 13.XX.YY JAM INSIDE REAR DOOR Description A jam has occurred in the rear door area. Recommended action ● Close the rear door. ● To exit, press ● to see step-by-step Press information. ● Pull the duplexer half-way out of the device. ● Open the rear door, and then remove the duplexer. ● Release the four tabs in the center of the black paper guide inside the lower rear door. ● Lower rear door completely, and then remove all media found. ● Close the rear door.
Control panel message Description Recommended action 21 PAGE TOO COMPLEX The page-compression process is too slow for the device. Some data may be lost on the page. ● to see step-by-step Press information. ● To print the job with some data loss, press to exit the message, and then press . If data is lost, simplify the page content to reduce its complexity. ● To exit, press ● Press alternates with To continue press 22-EIO X BUFFER OVERFLOW For devices with an EIO device only.
Control panel message Description Recommended action 40 EIO X BAD TRANSMISSION A connection with the card in the EIO slot has broken. ● Press alternates with to continue printing. NOTE Data will be lost. To continue press 40 EMBEDDED I/O BAD TRANSMISSION The connection with the HP Jetdirect embedded print server has broken. ● If the message persists, contact HP Support. ● Press alternates with to continue printing. NOTE Data will be lost.
Control panel message Description Recommended action 51.XY ERROR A device error has occurred. ● Press ● If the message persists, turn the device off and then on. ● If the message persists, contact HP Support. ● Press ● If the message persists, turn the device off and then on. ● If the message persists, contact HP Support. alternates with To continue turn off then on 52 XY ERROR A device error has occurred. alternates with To continue turn off then on to continue. to continue. 53.10.
Control panel message Description Recommended action 64 ERROR A scan buffer error has occurred. ● Turn the device off and then on. ● If the message persists, contact HP Support. A non-volatile storage device is full. Press to clear the message. Printing can continue, but unexpected behavior could result. ● Press ● For 68.0 errors, turn the device off and then on. X Description ● If a 68.0 error persists, contact HP Support. ● For 68.
Control panel message 8X.YYYY EMBEDDED JETDIRECT ERROR
Control panel message Description Recommended action Canceling... The device is in the process of canceling a job. The message appears while the job is stopped, the paper path is flushed, and any remaining incoming data on the active data channel is received and discarded. No action necessary. Checking paper path The engine is turning the rollers to check for possible jams. No action necessary. Checking printer The engine is performing an internal test. No action necessary.
Control panel message Description Recommended action Genuine HP supplies installed A new HP cartridge has been installed. The device returns to the Ready state after approximately 10 seconds. No action necessary. Incorrect The PIN number is incorrect. Contact the network administrator. INFLATE FAILURE An error has occurred during a firmware upgrade. ● Reinstall the firmware. ● If the problem persists, contact HP Support.
Control panel message Description Recommended action For help press Press for help. or See Load media for more information. MANUALLY FEED alternates with Media is in tray 1, but the print job requires a specific type and size that is not currently available. To continue press Press to print from the tray. or Press for help. or See Load media for more information.
Control panel message Description Recommended action PRINTING STOPPED This message appears when a Print/Stop test runs and the time expires. Press During duplex printing, the paper emerges for a short time before it is pulled back into the device. Do not pick up pages until they come to rest in the output bin. The RAM disk has failed. ● Printing can continue for jobs that do not require the RAM disk. ● To remove this message from the display, press . ● Printing can continue.
Control panel message Description Recommended action Restoring factory settings The device is restoring factory settings. No action necessary. RFU LOAD ERROR An error has occurred during a firmware upgrade. ● Reinstall the firmware. ● If the problem persists, contact HP Support. SANITIZING DISK X% COMPLETE alternates with The memory disk is being sanitized. This process might take up to an hour. During this time, no jobs can be printed. Do not turn off the device.
Control panel message Description Recommended action Unauthorized supply in use The device has detected that a nonHP supply is currently installed and (override) was pressed. If you believe you purchased an HP supply, go to www.hp.com/go/anticounterfeit. The device has detected too much current on the USB storage accessory. ● Turn the device off. ● Remove the USB storage accessory. ● Replace the USB storage accessory. ● Turn the device on.
Control panel message Description Recommended action USB STORAGE X REMOVED The USB storage accessory was removed while the device was turned on. ● Turn the device off. ● To continue using the USB storage accessory, reinstall it. ● Turn the device on. ● Use and to highlight a different size or type, and then press to select the size or type. ● Press to return to the previous size or type.
Common causes of jams The device is jammed.1 Cause Solution The media does not meet specifications. Use only media that meets HP specifications. See Media considerations. A component is installed incorrectly. Verify that all print cartridges, the transfer unit, and the fuser are correctly installed. You are using media that has already passed through a device or copier. Do not use media that has been previously printed on or copied. An input tray is loaded incorrectly.
Jam locations Use this illustration to resolve jams in the device. For instructions about clearing jams, see Clear jams 1 3 4 2 1 Print cartridge 2 Input trays 3 Output bins 4 Duplex path (for two-sided printing) Jam recovery This device automatically provides jam recovery, a feature that you can use to set whether the device should attempt to automatically reprint jammed pages. ● AUTO instructs the device to attempt to reprint jammed pages.
Clear jams When clearing jams, be very careful not to tear the media. If a small piece of media remains in the device, it could cause additional jams. The SHOW ME HOW control-panel menu includes a page that shows how to clear jams. See Show Me How menu. Clear jams from the input-tray areas NOTE To remove media from the tray 1 area, slowly pull the media out of the device. For all other trays, complete the following procedure. 1. Slide the tray out of the device, and remove any damaged paper from the tray.
3. Before replacing the tray, make sure the paper is flat in the tray at all four corners and below the tabs on the guides. 4. Open and close the top cover to clear the jam message. If a jam message persists, there is still media in the device. Look for media in other locations. Clear jams from the print-cartridge area 1. Open the top cover and remove the print cartridge. CAUTION To prevent damage to the print cartridge, do not expose it to light for more than a few minutes.
2. Slowly pull the media out of the device. Be careful to not tear the media. CAUTION Avoid spilling loose toner. Use a dry, lint-free cloth, to clean any toner that might have fallen into the device. If loose toner falls into the device, it might cause temporary problems with print quality. Loose toner should clear from the paper path after a few pages are printed. If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. (Hot water sets toner into fabric.) 3.
2. Slightly lift up the rear door, and then, on the inside of the door, lift up on the middle portion of the black assembly to release the clips. Let the rear door drop completely open. 3. Grasp both sides of the media, and slowly pull the media out of the device. (There might be loose toner on the media. Be careful not to spill it on yourself or into the device.) NOTE If media is difficult to remove, try opening the top cover and removing the print cartridge to release pressure on the media.
4. Close the rear door. (The clips automatically return to their original positions when the rear door is closed.) 5. Open and close the top cover to clear the jam message. If a jam message persists, there is still media in the device. Look for media in other locations. Clear jams from the optional duplexer ENWW 1. Remove tray 2 from the device. 2. Push the green button on the top right front of the tray 2 opening to access the duplex paper path.
3. Reach in and pull out the jammed paper. 4. Push the bottom of the duplex access plate back up until it clicks into place on both sides (both sides need to be engaged). 5. Reinstall tray 2. Solve repeated jams If jams occur frequently, try the following actions: 134 ● Check all the jam locations. A piece of media might be stuck somewhere in the device.
ENWW ● Try printing to a different output bin. ● The sheets might be sticking together. Try bending the stack to separate each sheet. Do not fan the stack. ● If you are printing from tray 1, try feeding fewer sheets of media at a time. ● If you are printing small sizes (such as index cards), make sure that the media is oriented correctly in the tray. ● Turn over the media stack in the tray. Also, try rotating the stack 180°.
Solve print-quality problems This section helps you define print-quality problems and what to do to correct them. Often print- quality problems can be handled easily by making sure that the device is correctly maintained, using print media that meets HP specifications, or running a cleaning page. Print-quality problems associated with media Some print-quality problems arise from the use of inappropriate media. ● Use media that meets HP specifications. See Media considerations.
See Light print (partial page) See Light print (entire page) See Specks See Specks See Dropouts See Gray background See Toner smear Aa BbCc Aa BbCc Aa BbCc Aa BbCc Aa BbCc See Dropouts See Dropouts See Lines Dear Mr. Abhjerhjk, The dhjhfiuhu if teint hhkjhjnf j us a weue jd, fnk ksneh vnk kjdfkaakd ss hsjhnckkajhdhf kashfhnduujdn. Pkshkkhklhlkhkhyufwe4yrh9jjflkln djd skshkshdcnksnjcnal aksnclnslskjlncsl nas lnslna, ncnsljsjscljckn nsnclknsllj hwlsdknls nwljs nlnscl nijhsn clsncij hn.
NOTE These examples depict letter-size media that has passed through the device. Light print (partial page) 1. Make sure that the print cartridge is fully installed. 2. The toner level in the print cartridge might be low. Replace the print cartridge. 3. The media might not meet HP specifications (for example, the media is too moist or too rough). See Media considerations. Light print (entire page) 1. Make sure that the print cartridge is fully installed. 2.
Specks might appear on a page after a jam has been cleared. 1. Print a few more pages to see if the problem corrects itself. 2. Clean the inside of the device and run a cleaning page to clean the fuser. (See Clean the paper path.) 3. Try using a different type of media. 4. Check the print cartridge for leaks. If the print cartridge is leaking, replace it. Dropouts 1. Make sure that the environmental specifications for the device are being met. (See Operating environment.) 2.
Gray background 1. Do not use media that has already been run through the device. 2. Try using a different type of media. 3. Print a few more pages to see if the problem corrects itself. 4. Turn over the media in the tray. Also, try rotating the media 180°. 5. Open the CONFIGURE DEVICE menu at the device control panel. On the PRINT QUALITY submenu, increase the TONER DENSITY setting. See Print Quality submenu. 6. Make sure that the environmental specifications for the device are being met.
Loose toner Loose toner, in this context, is defined as toner that can be rubbed off the page. 1. If media is heavy or rough, open the CONFIGURE DEVICE menu at the device control panel. On the PRINT QUALITY submenu, select FUSER MODES, and then select the media type you are using. Change the setting to HIGH1 or HIGH2, which helps the toner fuse more completely onto the media. (See Print Quality submenu.) You must also set the type of media for the tray you are using. (See Control print jobs.) 2.
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5. Make sure that the type and quality of the media you are using meet HP specifications. (See Media considerations.) 6. Make sure that the environmental specifications for the device are being met. (See Operating environment.) Curl or wave 1. Turn over the media in the tray. Also, try rotating the media 180°. 2. Make sure that the type and quality of the media you are using meet HP specifications. (See Media considerations.) 3.
If the above actions do not improve wrinkles or creases, change your fuser mode from NORMAL to LOW1. 1. On the control panel, press Menu. 2. Use to highlight CONFIGURE DEVICE, and then press 3. Use to highlight PRINT QUALITY, and then press 4. Use to highlight FUSER MODES, and then press 5. Use to highlight LOW1, and then press . . . . Vertical white lines 1. Print a few more pages to see if the problem corrects itself. 2.
White spots on black 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that the type and quality of the media you are using meet HP specifications. (See Media considerations.) 3. Make sure that the environmental specifications for the device are being met. (See Operating environment.) 4. Replace the print cartridge. Scattered lines ENWW 1. Make sure that the type and quality of the media you are using meet HP specifications. (See Media considerations.) 2.
Blurred print 1. Make sure that the type and quality of the media you are using meet HP specifications. (See Media considerations.) 2. Make sure that the environmental specifications for the device are being met. (See Operating environment.) 3. Turn over the media in the tray. Also, try rotating the media 180°. 4. Do not use media that already has been run through the device. 5. Decrease the toner density. Open the CONFIGURE DEVICE menu at the device control panel.
ENWW ● From your software program, rotate the whole page 180° to print the lighter image first. ● If the defect occurs later in a print job, turn the device off for 10 minutes, and then turn it on to restart the print job.
Solve network print problems NOTE HP recommends that you use the device CD to install and set up the device on a network. 148 ● Print a configuration page (see Use information pages). If an HP Jetdirect print server is installed, printing a configuration page also prints a second page that shows the network settings and status. ● See the HP Jetdirect Embedded Print Server Administrator's Guide on the device CD for help and for more information about the Jetdirect configuration page.
Solve common Windows problems Error message: "Error Writing to LPTx" in Windows 9x. Cause Solution Media is not loaded. Make sure that paper or other print media is loaded in the trays. The cable is defective or loose. Make sure that the cables are connected correctly, the device is on, and the Ready light is on. The device is plugged into a power strip and is not receiving enough power. Unplug the power cord from the power strip and plug it into another electrical outlet.
Solve common Macintosh problems In addition to the problems that are listed in Solve print-quality problems, this section lists problems that can occur when using a Mac computer. NOTE Setup for USB and IP printing is performed through the Desktop Printer Utility. The device will not appear in the Chooser. The device driver is not listed in Print Center. Cause Solution The device software might not have been installed or was installed incorrectly.
The device driver does not automatically set up your selected device in Print Center. Cause Solution Resources/.lproj, where “” represents the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions. The Postscript Printer Description (PPD) file is corrupt. Delete the PPD file from the following hard drive folder: Library/Printers/PPDs/Contents/Resources/ .
When connected with a USB cable, the device does not appear in the Macintosh Print Center after the driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software problem-solving ● Check that your Macintosh supports USB. ● Verify that your Macintosh operating system is Mac OS X V10.1 or later. ● Ensure that your Macintosh has the appropriate USB software from Apple. Hardware problem-solving ● Check that the device is turned on.
Solve common PostScript problems The following situations are specific to the PostScript (PS) language and might occur when several device languages are being used. Check the control-panel display for messages that might help resolve problems. NOTE To receive a printed or screen message when PS errors occur, open the Print Options dialog box and click the selection next to the PS Errors section that you want.
154 Chapter 7 Problem solving ENWW
A Supplies and accessories This section provides information about ordering parts, supplies, and accessories. Use only parts and accessories that are specifically designed for this device.
Order parts, accessories, and supplies Several methods are available for ordering parts, supplies, and accessories: Order directly from HP You can obtain the following items directly from HP: ● Replacement parts To order replacement parts in the U.S. see www.hp.com/go/hpparts/. Outside the United States, order parts by contacting your local authorized HP service center. ● Supplies and accessories To order supplies in the U.S., see www.hp.com/go/ljsupplies. To order supplies worldwide, see www.hp.
Part numbers The following list of accessories was current at the time of printing. Ordering information and availability of the accessories might change during the life of the device. Paper-handling accessories Item Description Part number Optional 500-sheet tray and feeder unit (tray 3) Optional tray to increase paper capacity. Holds Letter, A4, Legal, A5, B5 (JIS), Executive, and 8.5 x 13 paper sizes. Q7817A Note: This tray is included with the HP LaserJet P3005x model.
Item Description Part number Parallel cables 2-meter IEEE 1284-B cable C2950A 3-meter IEEE 1284-B cable C2951A 2-meter A to B cable C6518A USB cable Print media For more information about media supplies, go to http://www.hp.com/go/ljsupplies. Item Description Part number HP Soft Gloss laser paper Letter (220 x 280 mm), 50 sheets/box C4179A/Asia-Pacific countries/regions For use with HP LaserJet devices.
Item Description Part number HP Printing paper Letter (8.5 x 11 in), 500 sheets/ream, 10ream carton HPP1122/North America and Mexico Letter (8.5 x 11 in), 500 sheets/ream, 3ream carton HPP113R/North America A4 (210 x 297 mm), 500 sheets/ream, 5ream carton CHP210/Europe A4 (210 x 297 mm), 300 sheets/ream, 5ream carton CHP213/Europe Letter (8.5 x 11 in), 500 sheets/ream, 10ream carton HPM1120/North America For use with HP LaserJet and inkjet devices.
Item Description Part number HP Office recycled paper Letter (8.5 x 11 in), 500 sheets/ream, 10ream carton HPE1120/North America Letter (8.5 x 11 in), 3-hole, 500 sheets/ ream, 10-ream carton HPE113H/North America Legal (8.5 x 14 in), 500 sheets/ream, 10ream carton HPE1420/North America Letter (8.
B Service and support Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet P3005, P3005d, P3005n, P3005dn, and P3005x printers One-year limited warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above.
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
HP Customer Care Online Services For 24-hour access to updated HP device-specific software, product information, and support information through an Internet connection, go to the Web site: www.hp.com/support/LJP3005. Go to www.hp.com/support/net_printing for information about the HP Jetdirect external print server. HP Instant Support Professional Edition (ISPE) is a suite of Web-based troubleshooting tools for desktop computing and printing products. Go to instantsupport.hp.com.
HP Easy Printer Care software To check the device status and settings and view troubleshooting information and online documentation, use the HP Easy Printer Care software. You must have performed a full software installation in order to use the HP Easy Printer Care software. See Use the embedded Web server. HP support and information for Macintosh computers Go to www.hp.com/go/macosx for Macintosh OS X support information and HP subscription service for driver updates. Go to www.hp.
HP maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services may vary by area. Check with your local HP dealer to determine the services available to you. On-site service agreements To provide you with the level of support best suited to your needs, HP has on-site service agreements with a selection of response times.
4. If possible, include print samples and 50 to 100 sheets of paper or other print media that did not print correctly. 5. In the U.S., call HP Customer Care to request new packing material. In other areas, use the original packing material, if possible. Hewlett-Packard recommends insuring the equipment for shipment. Extended warranty HP Support provides coverage for the HP hardware product and all HP-supplied internal components.
C ENWW Specifications ● Physical specifications ● Electrical specifications ● Acoustic specifications ● Operating environment 167
Physical specifications Table C-1 device dimensions device model Height Depth Width Weight1 HP LaserJet P3005, P3005d, P3005n, and P3005dn 275 mm (10.8 in) 535 mm (21 in) 490 mm (19.3 in) 20.2 kg (44.5 lb) HP LaserJet P3005x 404 mm (15.9 in) 535 mm (21 in) 490 mm (19.3 in) 5200tn: 30.2 kg (66.5 lb) 5200dtn: 33.1 kg (73 lb) Optional 500-sheet feeder 1 130 mm (5.1 in) 535 mm (21 in) 490 mm (19.
Electrical specifications WARNING! Power requirements are based on the country/region where the device is sold. Do not convert operating voltages. This can damage the device and void the product warranty. Table C-3 Power requirements Specification 110-volt models 220-volt models Power requirements 110 to 127 volts (± 10%) 220 to 240 volts (± 10%) 50/60 Hz (± 2 Hz) 50/60 Hz (± 2 Hz) 7.0 Amps 4.
Operating environment Table C-6 Necessary conditions 170 Environmental condition Printing Storage/standby Temperature (device and print cartridge) 15° to 32.
D Regulatory information This section contains the following regulatory information: ENWW ● FCC regulations ● Environmental product stewardship program ● Declaration of conformity ● Safety statements 171
FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O3).
you. Your empty HP LaserJet print cartridges are recycled responsibly when you participate in the HP Planet Partners program. Thank you for being environmentally responsible! In many countries/regions, this product’s printing supplies (for example, print cartridges) can be returned to HP through the HP Printing Supplies Returns and Recycling Program. An easy-to-use and free take back program is available in more than 35 countries/regions.
For recycling information, you can go to www.hp.com/recycle, or contact your local authorities or the Electronics Industries Alliance: www.eiae.org. Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste.
Visit http://www.hp.com/go/environment or http://www.hp.com/hpinfo/community/environment/ productinfo/safety.
Declaration of conformity Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: 11311 Chinden Boulevard, Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP LaserJet P3005 Series Including: Optional 500-Sheet Input Tray Q7817A Regulatory Model Number3): Product Options: BOISB-0406-02 ALL Print Cartridges: Q7551A / Q7551X conforms to the following Product Specifications: Safety: IEC 60950-1:2001 / E
Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
HP LaserJet P3005, P3005d, P3005n, P3005dn, P3005x, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti. VAROITUS ! Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.
180 Appendix D Regulatory information ENWW
E Work with memory and print server cards This section explains the memory features of the device and provides steps for expansion.
Overview One dual inline memory module (DIMM) slot is available for upgrading the device with the following items: ● More device memory—DIMMs—is available in 32, 48, 64, 128, and 256 MB. ● Other DIMM-based device languages and device options. For ordering information, see Order parts, accessories, and supplies. NOTE Single inline memory modules (SIMMs) used in previous HP LaserJet devices are not compatible with the device.
Install memory You might want to add more memory to the device if you often print complex graphics, print PostScript (PS) documents, or use many downloaded fonts. Added memory also gives you more flexibility in supporting job-storage features, such as quick copying. Install device memory CAUTION Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist strap or frequently touch the surface of the DIMM antistatic package, then touch bare metal on the device.
3. Remove the right side panel by sliding it towards the rear of the device until the side slides from the device. 4. Open the access door by pulling on the metal tab. 5. Remove the DIMM from the antistatic package. CAUTION To reduce the possibility of damage caused by static electricity, always wear an electrostatic discharge (ESD) wrist strap or touch the surface of the antistatic package before handling DIMMs.
6. Hold the DIMM by the edges, and align the notches on the DIMM with the DIMM slot. (Check that the locks on each side of the DIMM slot are open.) 7. Press the DIMM straight into the slot, and press firmly. Make sure the locks on each side of the DIMM snap into place. NOTE To remove a DIMM, first release the locks. 8. ENWW Close the access door, and press firmly until it snaps into place.
9. To replace the right side panel, line up the alignment arrows and slide the panel toward the front of the device until it latches into place. 10. Reconnect the interface cable(s) and the power cord. 11. Turn the device on.
Check DIMM installation After installing the DIMM, make sure that the installation was successful. Verify that DIMM is installed correctly 1. Turn the device on. Check that the Ready light is illuminated after the device has gone through the startup sequence. If an error message appears, a DIMM might have been incorrectly installed. See Control-panel messages. 2. Print a configuration page (see Use information pages). 3.
Save resources (permanent resources) Utilities or jobs that you download to the device sometimes include resources (for example, fonts, macros, or patterns). Resources that are internally marked as permanent remain in the device memory until you turn the device power off. Use the following guidelines if you use the page description language (PDL) ability to mark resources as permanent. For technical details, see an appropriate PDL reference for PCL or PS.
Enable memory for Windows ENWW 1. On the Start menu, Settings, and Printers or Printers and Faxes. 2. Select this device and select Properties. 3. On the Configure tab, click More. 4. In the Total Memory field, type or select the total amount of memory that is now installed. 5. Click OK. 6. Go to Check DIMM installation.
Use HP Jetdirect print server cards Follow these procedures to install or remove an EIO card. Install an HP Jetdirect print server card 1. Turn off the device. 2. Remove the two screws and cover plate from the EIO slot on the back of the device. NOTE Do not discard the screws or the cover plate. Save them for future use if you remove the EIO card. 3. 190 Install the EIO card in the EIO slot and tighten the screws.
4. Connect the network cable to the EIO card. 5. Turn on the device, and then print a configuration page to verify that the new EIO device is recognized. See Use information pages. NOTE When you print a configuration page, an HP Jetdirect configuration page that contains network configuration and status information also prints. Remove an HP Jetdirect print server card ENWW 1. Turn off the device. 2. Disconnect the network cable from the EIO card. 3.
192 Appendix E Work with memory and print server cards ENWW
Glossary bidirectional communication bin Two-way data transmission. A receptacle for holding printed pages. BOOTP Abbreviation for “Bootstrap Protocol,” an Internet protocol that a computer uses to find its IP address. calibration The process in which the device makes internal adjustments to produce the best print quality. chooser A Macintosh accessory that you use to select a device. control panel The area on the device that contains buttons and a display screen.
I/O Abbreviation for “input/output,” refers to computer-port settings. IP address The unique number assigned to a computer device that is connected to a network. IPX/SPX Abbreviation for “internetwork packet exchange/sequenced packet exchange.” media The paper, labels, transparencies, or other material on which the device prints the image. memory tag A memory partition that has a specific address. monochrome Black and white. Devoid of color.
Index Symbols/Numerics 500–sheet tray. See tray 3 A A4 sizes supported 57 A4 paper settings 22, 23 A5 sizes supported 57 access denied 119 accessibility features 4 accessories available 3 ordering 156 part numbers 157 acoustic specifications 169 adhesive labels.
date/time settings 27 Diagnostics menu 33 display 15 I/O menu 31 Information menu 20 language, selecting 30, 39 lights 15 locating 5 menus 17 messages, alphabetical list 119 messages, numerical list 112 messages, types of 111 Paper Handling menu 21 Print Quality menu 24 Printing menu 22 problem-solving 103 Resets menu 32 Retrieve Job menu 19 settings 8, 14, 34 Show Me How menu 18 System Setup menu 27 copies, default number of 22 counterfeit supplies 96 Courier font settings 23 cover pages 74, 78 creased pap
envelopes default size, setting 22 loading 64 margins 53 specifications 52 storing 53, 59 types supported 58 wrinkled, problem-solving 143 environment for device problem-solving 136 specifications 170 environmental stewardship program 173 EPS files, problem-solving 151 error messages Alert Settings, HP Toolbox 88 alphabetical list 119 e-mail alerts 86, 94 event log 33 lights, control panel 15 numerical list 112 settings 28, 37 types of 111 Windows 149 Ethernet cards, part numbers 157 European Union, waste d
J jams common causes of 127 duplexer, clearing 133 e-mail alerts 86 error messages 113 frequent 134 locations 128 output-bin, clearing 131 print quality after 136 print-cartridge area, clearing 130 recovery 128 recovery setting 29, 38 Show Me How menu 18 trays, clearing 129 Japanese VCCI statement 178 Jetadmin, HP Web 10, 92 Jetdirect print server configuring 47 errors 119 installing 190 models including 2 part numbers 157 removing 191 settings 31 jobs deleting stored 82 formatted incorrectly 106 Macintosh
insufficient 114, 121 part numbers 157 permanent resources 188 RAM disk errors 123 RAM disk settings 30, 39 sanitizing disk 124 supply errors 112 unsupported RAMerrors 117 upgrading 182 verifying installation 187 menu map 20 menu map, printing 84 menus, control panel access denied 119 accessing 15, 17 Configure Device 22 Diagnostics 33 I/O 31 Information 20 Paper Handling 21 Print Quality 24 Printing 22 Resets 32 Retrieve Job 19 Show Me How 18 System Setup 27 mercury-free product 174 messages Alert Settings
PCL, setting as device language 28 PDF error pages 23 permanent resources 188 permanent storage errors 118 personalities automatic switching 36 errors 120 settings 28 physical specifications 168 portrait orientation setting as default 24 ports included 2 locating 6 LPT error messages 149 parallel 42 problem-solving Macintosh 151 supported 3 USB 43 PostScript problem-solving 153 setting as device language 28 PostScript error pages problem-solving 104 settings 23 PostScript Printer Description (PPD) files inc
trays 108 white spots 145 Windows error messages 149 wrinkled paper 143 processor speed 3 ProRes 3 PS Emulation drivers 7 PS error pages problem-solving 104 settings 23 PS font list, printing 20 PS, setting as device language 28 punched paper fuser modes 25 Q quality.
printing 82 Retrieve Job menu 19 settings 27 storing envelopes 53, 59 paper 59 print cartridges 95 straight-through paper path 69 subnet mask 44 supplies authentication 96 counterfeit 96 e-mail alerts 86 memory errors 112 non-HP 95, 112, 122 ordering 156 ordering through embedded Web server 91 ordering with HP Toolbox 87 recycling 173 replacement intervals 95 replacing print cartridges 97 status page, printing 20, 84 status, viewing with embedded Web server 89 status, viewing with HP Printer Utility 93 stat
U unexpected size or type errors 116 uninstalling Macintosh software 10 UNIX carriage return settings 24 Update Now feature, drivers 8 upgrading memory 182 usage page 20 usage page, printing 84 USB buffer overflow errors 115 USB cable, part number 158 USB port connecting 43 included 2 locating 6 problem-solving Macintosh 151 supported 3 USB storage device errors 125 Use Different Paper/Covers 74 ordering supplies 156 paper specifications 51, 52 software, downloading 7 weekly on-site service 165 white lines
204 Index ENWW
© 2006 Hewlett-Packard Development Company, L.P. www.hp.
