- HP Laserjet Pro 100 Color MFP M175 Manual

Troubleshooting processes
Determine the problem source
The following table includes basic questions to ask the customer to quickly help define the problem or
problems.
General topic Questions
Environment
●
Is the product installed on a solid, level surface (± 1°)?
●
Is the power-supply voltage within ± 10 volts of the specified power source?
●
Is the power-supply plug inserted in the product and the outlet?
●
Is the operating environment within the specified parameters?
●
Is the product exposed to ammonia gas, such as that produced by diazo
copiers or office cleaning materials?
NOTE: Diazo copiers produce ammonia gas as part of the coping
processes. Ammonia gas (from cleaning supplies or a diazo copier) can have
an adverse affect on some product components (for example, the imaging
drum).
●
Is the product exposed to direct sunlight?
Paper
●
Does the customer use only supported paper?
●
Is the paper in good condition (no curls, folds, or distortion)?
●
Is the paper stored correctly and within environmental limits?
Input tray
●
Is the amount of paper in the tray within specifications?
●
Is the paper correctly placed in the tray?
●
Are the paper guides aligned with the stack?
Supplies
●
Are the print cartridges and the imaging-drum installed correctly and firmly
seated?
●
Has the sealing tape been removed from each print cartridge?
●
Are the print cartridges and imaging drum within their estimated life? (Check
the supplies status page.)
Transfer roller and fuser
●
Are the transfer roller and fuser installed correctly?
Covers
●
Are the top, front and rear doors firmly closed?
80 Chapter 2 Solve problems ENWW