LASERJET PRO 400 Software Technical Reference M401
HP LaserJet Pro 400 M401 Printer Series Software Technical Reference
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Table of contents 1 Document and product basics ........................................................................................... 1 Purpose and scope ................................................................................................................... 2 Software availability and localization ......................................................................................... 3 Printing-system software on the Web ..................................................................
Advanced tab features ............................................................... 19 Printing Shortcuts tab features ..................................................... 22 Paper/Quality tab features ......................................................... 26 Effects tab features .................................................................... 32 Finishing tab features ................................................................. 39 Services tab features .......................................
PostScript ................................................................................. 66 Networking tab ........................................................................................ 67 Network Summary ..................................................................... 68 IPv4 Configuration .................................................................... 68 IPv6 Configuration ....................................................................
HP Utility toolbar ..................................................................... 110 Supplies Status ........................................................................ 111 Device Information .................................................................. 112 File Upload ............................................................................ 112 HP ePrintCenter ....................................................................... 113 Test ..............................................
1 ENWW Document and product basics ● Purpose and scope ● Software availability and localization 1
Purpose and scope This software technical reference (STR) provides information about and troubleshooting tips for the printing-system software for the product. This STR is prepared in an electronic format to serve as a quick-reference tool for Global Support Center (GSC) agents, support engineers, system administrators, management information systems (MIS) personnel, and end users, as appropriate.
Software availability and localization This section provides information about the availability of the product printing-system software and related software and firmware. Printing-system software on a CD is available from HP fulfillment centers. Printing-system software on the Web All software that is contained on the installation CD is also available on the Web. Web deployment is the preferred method for obtaining the latest software.
● Languages ● Prerequisites ● Setup ● Utilities ● x64 The Utilities folder contains the files to run these stand-alone utilities: ● FileToEmail ● LogAnalyzer.exe ● Scrubber CD versions and language support The product printing-system software CD is available with the following components and languages.
Table 1-1 Software CD supported languages (continued) ENWW Language Two-letter abbreviation HP-preferred name File designation Latvian LV Latvian LVWW Lithuanian LT Lithuanian LTWW Norwegian NO Norsk NOWW Polish PL Polski PLWW Portuguese PT Portugues PTWW Romanian RO Romanian ROWW Russian RU Russian RUWW Serbian SR Serbian SRWW Simplified Chinese ZHCN Simplified Chinese ZHCN Slovak SK Slovak SKWW Slovenian SL Slovenian SLWW Spanish ES Espanol ESWW Swedis
Driver languages The product provides discrete driver support in the following languages.
Installer languages The product provides installer component support in the following languages.
Documentation languages The product provides documentation in the following languages.
Table 1-4 Documentation languages (continued) Language User Guide Help and Learn Center Warranty and Legal Guide Install Notes (Windows) Hardware Install Guide Slovak X X X X X Slovenian X X X X X Spanish X X X X X Swedish X X X X X Thai X X X X X Turkish X X X X X Ukranian ENWW X Simplified Chinese X X X X X Traditional Chinese X X X X X Software availability and localization 9
10 Chapter 1 Document and product basics ENWW
2 Windows software description and installation Introduction The product comes with software and installers for Microsoft Windows and Apple Computer, Inc., Mac systems. Linux and UNIX systems are supported, and software is available on the Web. For information about specific system installers, drivers, and components, see the section that corresponds to that system. For information about Mac software, see Mac software and utilities on page 107.
Install overview The printing-system software CD contains the product software. The printing-system software can also be installed when the product is connected to the computer through Smart Install. For all supported operating systems, each install option presents a series of screens that guide you through the installation process.
CD installation and HP Smart Install installation Supported operating systems for Windows The product comes with software for the following Windows operating systems: ● Windows 7 (32-bit and 64-bit) ● Windows Vista (32-bit and 64-bit) ● Windows XP (32-bit, Service Pack 2) ● Windows Server 2003 (32-bit, Service Pack 3) NOTE: Basic print and scan components only ● Windows Server 2008 and 2008 R2 (32-bit and 64-bit) NOTE: Basic print and scan components only Installation for software components from
HP LaserJet software components for Windows Installer The Installer is a Windows–only software component that provides an installer for the driver files, connects the product to the user's computer, installs software components, launches configuration utilities, and provides links to Web sites or documentation. Uninstaller The uninstall program removes files and folders that were installed when the printing-system software was originally installed on the computer.
NOTE: For a list of HP LaserJet Pro 400 M401 print drivers, updated HP printing-system software, and product-support information, go to: www.hp.com/support/ljm401series The Windows XP, Windows Server 2003, Windows Server 2008 and 2008 R2, Windows Vista, and Windows 7 operating systems support the HP PCL 6, PCL 5 Universal Print Driver, and PS Emulation Universal Print Drivers. If you are using an HP print driver in a Windows environment, follow these steps to find driver-version information: 1.
The appearance and names of the driver tabs can vary, depending on the operating system. These driver settings apply only while that software program is open. You can control the drivers directly from the Printers folder. Here you have access to two sets of driver tabs: the Printing Preferences tabs and the Properties tabs. The settings that you make on the Printing Preferences driver tabs control the driver default settings for each user profile.
Printer Properties driver tabs This set of tabs controls the driver behavior and driver connections. To gain access to the Printer Properties tabs, follow these steps: 1.
In supported Windows operating environments, some technically invalid print-driver configurations result in warning messages. For example, duplexing is not possible when printing an envelope. The following figure shows an incompatible print settings warning. Figure 2-1 Incompatible print settings warning If you click the OK button, the Incompatible Print Settings dialog appears.
If you want to keep the conflicting setting, click the Keep this setting, and I will change it later option, and then click the OK button. NOTE: In this example, the conflict can be resolved manually. If the conflict is not resolved when the driver is closed, then the same dialog appears again when a print job is sent to the product. Advanced tab features NOTE: The Advanced tab is located on the Printing Preferences tab set.
Graphic The Graphic setting contains the following controls: ● True Type Font settings True Type Font Use the Substitute with Device Font option (the default setting) to print documents that contain TrueType fonts by using equivalent printer fonts. This permits faster printing; however, you might lose special characters that the equivalent printer font does not support. Select the Download as Softfont option to download TrueType fonts for printing instead of using printer fonts.
Printer Features The Printer Features setting contains the following controls: ● Print All Text as Black The feature is Disabled by default. When Enabled is selected, the driver prints all text as black regardless of the original document text color. Color text is printed as black, except for white text, which remains white. (White text is a reliable method of printing reverse typeface against a dark background.
Printing Shortcuts tab features ● Use defined printing shortcuts ● Create a custom printing shortcut NOTE: The Printing Shortcuts tab is located on the Printing Preferences tab set. For information about how to access these tabs, see Printing Preferences driver tabs on page 16, Use the Printing Shortcuts tab to store specific combinations of driver settings for easy use. The following figure shows the Printing Shortcuts tab.
● Factory Defaults ● General Everyday Printing ● Envelopes ● Cardstock Heavy ● Labels ● Transparencies ● EcoSMART Settings ● Booklet Printing Factory Defaults The Factory Defaults are as follows: ● Paper sizes: Letter (This setting changes according to country/region.
Paper source The following options are available: ● Automatically Select (default) ● Printer auto select ● Manual Feed in Tray 1 ● Tray 1 ● Tray 2 Paper type The Paper type setting is a drop-down menu that lists all of the supported paper types. For detailed information on the supported paper types, see the user guide.
Cardstock Heavy These settings are automatically selected: ● Paper sizes: Letter (This setting changes according to country/region.) ● Paper source: Automatically Select ● Paper type: Unspecified ● Print on both sides: No Labels These settings are automatically selected: ● Paper sizes: Letter (This setting changes according to country/region.
Create a custom printing shortcut 1. Select General Everyday Printing as a base. 2. Select the appropriate print settings on the Printing Shortcuts tab or use the settings on any of the Printing Preferences tabs. 3. On the Printing Shortcuts tab, click Save As.... The Printing Shortcuts dialog box appears. 4. Type a name for the custom printing shortcut, and then click the OK button. The custom printing shortcut appears in the Printing Shortcuts list. 5.
Figure 2-5 Paper/Quality tab The Paper/Quality tab contains the following control sets: ● Paper Options ● Document preview image ● Print Quality Paper Options The settings specified in the Paper Options group box on the Paper/Quality tab apply to all of the pages of the document.
● Special pages Paper sizes The Paper sizes setting is a drop-down menu that lists all of the supported paper sizes. When you move the mouse over the dimensions label, the mouse cursor changes from an arrow to a gloved hand. Click the dimensions label to toggle between English and metric units.
Paper size The width and height values can be changed by typing numeric strings into the edit boxes in the Paper Size group box. Any entry that is greater than the maximum limits of the width and height control is rounded down to the maximum valid entry, while any entry that is smaller than the minimum limits of the width and height control is rounded up to the minimum valid entry. If units are in millimeters, the custom paper-size range minimum is the limit rounded up to the nearest whole millimeter.
Paper type The Paper type drop-down menu shows the first few paper types that the product supports and an entry for More. Clicking More opens the Type Is dialog box. Click the + next to Type Is and its subcategories to view all of the paper types that the product supports. For detailed information on the supported paper types, see the user guide. The default setting is Unspecified. No mechanism exists for manually adding custom paper types through the driver. Use HP Web Jetadmin to add custom paper types.
Print pages on different paper Use the Print pages on different paper options to select an alternative paper type or source for the first, last, or other pages of a document. The following are the Print pages on different paper options: ● Pages in document. Select which pages are customized: the First page, the Last page, or specify a page range with the Pages option. ● Paper source: The Paper source setting specifies the source tray to use for printing a document.
The Print Quality drop-down menu contains the following resolution options. ● 600 dpi ● FastRes 1200 (the default setting) ● ProRes 1200 (180 lpi) ● ProRes 1200 (132 lpi) EconoMode Select the EconoMode check box to enable this feature. When this feature is turned on, the product uses less toner on each page, extending the life of the toner cartridge and reducing the cost per page. Because less toner is used on each page, the print quality is also reduced.
Figure 2-6 Effects tab The Effects tab contains the following controls: ● Resizing Options ● Document preview image ● Watermarks Resizing Options The Resizing Options group box consists of the following controls: ● Actual size (default) ● Print document on ● Scale to fit ● % of actual size Actual size Actual size is the default setting. It prints the document without changing the document size.
Print document on Click the Print document on option to format the document for one paper size and then print the document on a different paper size, with or without scaling the image to fit the new paper size. The Print document on control is disabled by either of the following conditions: ● The % of actual size value is not 100. ● The Pages per sheet value (on the Finishing tab) is not 1. When Print Document On is selected, the drop-down menu shows the paper sizes on which you can print.
The following settings disable % of actual size: ● Print document on (on the Effects tab) is selected ● Pages per sheet (on the Finishing tab) is not 1 Document preview image The document preview image is a line-drawn image of a page that represents graphics and text. The document preview image is always oriented so that the contents of the page are right-side-up.
Watermarks are applied to logical pages. For example, when Pages per sheet is set to "4" and First page only is turned off, four watermarks appear on the physical page (one on each logical page). Click Edit, and the Watermark Details dialog box appears. Figure 2-7 Watermark Details dialog box The dialog box shows a preview image and provides options for creating a new watermark and controlling the message angle and font attributes.
To name the new watermark, type the selected watermark text in the Watermark Message edit box. To delete a watermark, select the watermark in the Current Watermarks list, and then click Delete. A warning appears asking whether you are sure you want to delete the selected item. Click Cancel if you want to keep the watermark. Click OK to delete the selected watermark. NOTE: You can have no more that 30 watermarks in the Current Watermarks list at one time.
● Shading The default Shading setting for new and preset watermarks is Very light. The following range of shades is available from the Shading drop-down menu: ◦ Lightest ◦ Very light (default) ◦ Light ◦ Medium light ◦ Medium ◦ Medium dark ◦ Dark ◦ Very dark ◦ Darkest These values represent the intensity of the gray that is used. Select Light to produce a lightly saturated gray watermark. Select Lightest to produce the lightest shade of watermark.
Table 2-1 Font Attribute settings for new and preset watermarks (continued) Setting New watermark Preset watermark Size 80 Varies by language Style Regular Regular Click the OK button to accept all of the changes that have been made in the Watermark Details dialog box. Clicking the Cancel button does not cancel all of the changes.
● Document Options ● Document preview image ● Orientation Document Options The Document Options group box contains the following controls: ● Print on both sides ● Flip pages up ● Booklet layout ● Pages per sheet ● Print page borders ● Page order Print on both sides NOTE: For models that do not have the automatic duplexing feature, this feature appears as Print on both sides (manually). The default setting for the Print on both sides option is off (not selected).
NOTE: To make the Print on Both Sides check box available in the document options, set the Duplex Unit (for 2–sided printing) setting to Installed on the Device Settings tab in the printdriver Properties tab set. Cardstock paper can be manually printed on the second side. Transparencies and labels should never be printed on the second side. To print a multiple-page document, follow these steps: 1. From the software program, select the Print option. 2.
When you select Left binding or Right binding, the document preview image changes to show the location of the binding. If the Pages per sheet setting is on the default setting of 1, it automatically changes to 2 pages per sheet. If you change the Pages per sheet setting manually to 4, 6, 9, or 16 pages per sheet, the booklet setting is disabled. See Pages per sheet on page 42 for more information. Book and Booklet Printing The HP LaserJet Pro 400 M401 Printer Series supports book and booklet printing.
Print page borders Print page borders sets a line around each page image on a printed sheet to help visually define the borders of each logical page. Page order The Page order drop-down menu contains four selections: ● Right, then Down ● Down, then Right ● Left, then Down ● Down, then Left Document preview image The document preview image is a line-drawn image of a page that represents graphics and text.
You can toggle orientation between portrait and landscape by clicking the document preview image. If you select the Rotate by 180 degrees check box, no change occurs in the document preview image. Services tab features NOTE: The Services tab is located on the Printing Preferences tab set. For information about how to access these tabs, see Printing Preferences driver tabs on page 16. The Services tab is shown in the following figure.
Internet Services The Internet Services group box contains the Select a destination drop-down menu with the following selections: ● Online diagnostic tools. Download diagnostic tools ● Support and troubleshooting. This is the main Web site for HP LaserJet Pro 400 M401 Printer Series product support. ● Product manuals. View or download product manuals. If you have Internet access, select any of these items and click Go! to open the corresponding HP Web page.
Form to Tray Assignment A network administrator can use Form to Tray Assignment to specify the paper size in each input tray. The product supports more than one source of paper. You can assign a form (which defines the paper size and margins) to each paper source. When a form is matched to a source, you can select the form when you print. The product prints from the tray to which that form is assigned.
Installing external fonts Follow these steps to install external fonts. 1. Depending on your operating system, click the Start button and then do one of the following to find the list of installed printers: ● Click Devices and Printers or Printers and Faxes ● Click Control Panel and then click Printers, or first click Hardware and Sound, and then click Printers ● Click Settings, and then click Printers or Printers and Faxes 2. Right-click the name of the product. 3.
Removing external fonts 1. Depending on your operating system, click the Start button and then do one of the following to find the list of installed printers: ● Click Devices and Printers or Printers and Faxes ● Click Control Panel and then click Printers, or first click Hardware and Sound, and then click Printers ● Click Settings, and then click Printers or Printers and Faxes 2. Right-click the name of the product. 3. Click Properties or Printer Properties. 4. Click the Device Settings tab. 5.
If your environment does not support bidirectional communication, the Update Now setting is unavailable, so you must manually configure the options on this tab. If you have more than one driver installed for the product (for example, the default HP PCL 6 print driver and the HP PCL 5 Universal Print Driver), the Update Now feature works automatically only on the driver on which it is activated. The other driver will not be updated, and might show the default setting for the specific product model.
Figure 2-12 About tab The About tab lists driver installation file names and their version numbers. The About tab also indicates whether the driver was autoconfigured, whether administrator preferences were set, the date the driver was last configured, and whether the configuration is autoconfigured or user-configured. The About button is also available on most driver screens. The About button provides a driver version number and creation date.
Table 2-3 Automatic discovery and driver configuration through bidirectional communication1 1 Connection type Add Printer Wizard install Common installer Network Yes Yes Direct connection No Yes The table applies to Windows XP, Windows Server 2003, Windows Server 2008 and 2008 R2, Windows Vista, and Windows 7.
Table 2-4 EAC availability in Microsoft Windows and Microsoft Share Method Connection type Microsoft Share1 2000 XP 2000/XP host with 2000/XP client/ Windows Server 2008 and 2008 R2/Windows Vista TCP/IP x x x IPX/SPX x x x TCP/IP (HP) x x x TCP/IP (MS) x x x IPX/SPX (HP) x x x TCP/IP x x x IPX/SPX x x x TCP/IP (HP) x x x TCP/IP (MS) x x x IPX/SPX (HP) x x x USB Network Jetdirect Standard Add Printer Direct connect Parallel USB Network Jetdirect Standard
Table 2-5 EAC availability in Novell Netware environments Method Connection type Novell Netware 4.x Netware 5.x Bindery queue NDS queue Bindery queue x x x USB Network Jetdirect TCP/IP IPX/SPX Standard TCP/IP (HP) TCP/IP (MS1) IPX/SPX (HP) 1 Bidirectional functionality is supported only with the client software from Novell. It is not supported with Microsoft Client Service for NetWare.
3. Click the Properties or Printer Properties item. 4. Click the Device Settings tab. 5. If necessary, click the Installable Options list to expand it and show the options. 6. In the Automatic Configuration drop-down menu, select the Update Now item. 7. Click the OK button to save the setting. HP Reconfiguration Utility If you are already using the product and you wish to change the way it is connected, use the HP Reconfiguration Utility to set up the connection.
● Courier New ● Times New Roman HP ePrint With HP ePrint , you can print anywhere, anytime, from a mobile phone, laptop, or any other mobile device. HP ePrint works with any email-capable device. If you can e-mail, you can print to an HP ePrintenabled product. For more details, go to www.hpeprintcenter.com. NOTE: The product must be connected to a network and have Internet access to use HP ePrint. HP ePrint is disabled as a default setting in the product. Use this procedure to enable it. 1.
Click the Help & Learn Center link on the Documentation screen of the installer to open an HTML help system that provides step-by-step instructions for performing specific tasks, including clearing jams and loading trays. Figure 2-13 Help & Learn Center The Help & Learn Center can also be opened from the Windows Start menu. 1. Click the Start button, select the Programs or All Programs item, and then click the HP item. 2. Click the product name item, and then click the Help & Learn Center item.
HP LaserJet toner cartridges. This software was developed for home, micro, and small business environments. ● Customer downloads the HP Toner Authentication software from HP.com and installs it on his or her computer. ● The software checks to see if the product needs software or firmware upgrades ◦ ● Software or firmware upgrades can be installed by the customer. The software checks the e-labels on the toner cartridges and displays the results.
4. Find the IP address on the configuration page. Figure 2-14 IP address location on the configuration page HP LASERJET 400 M401A Configuration Report Product Settings Product Name = Formatted Number = Serial Number = Service ID = Firmware Date = Smart Install SW Version = Location = Device Location = ADF Installed = Max Monochrome Print Quality = Controller Number = HP LaserJet 400 M01a V400005F VNBA22S504 22058 2010601_1440 Phoexix Firmware 10/27/2010.1.0.10301.
Home tab Use the Home tab to access and print detailed information regarding product and supply status, product configuration, network configuration, and usage. The Home tab contains the following pages: ● Device Status ● Supplies Status ● Device Configuration page ● Network Summary page ● Reports ● Event Log page Device Status The Device Status page shows product status messages. The Device Status page also contains some pertinent product information and settings.
Supplies Status The Supplies Status page shows the status of all of the product supplies, including the toner cartridges. Figure 2-17 HP Device Toolbox, Home tab – Supplies Status page Device Configuration page The Device Configuration page shows the values of all of the settings that are available in the product. The contents of this page are consistent with the configuration page that the firmware generates.
Network Summary page The Network Summary page contains information about the network and its enabled features. Figure 2-19 HP Device Toolbox, Home tab – Network Summary page Reports Use the Reports page to print the internal special pages the device generates.
● PS Font List ● Demo Page Figure 2-20 HP Device Toolbox, Home tab – Reports page Event Log page Use the Event Log page to track the events that occur on the product.
Device Information page The Device Information page contains identifying information about the product: ● Device Description. This field shows the version of the HP LaserJet Pro 400 M401 Printer Series product that is installed. ● Asset Number. Use this field to assign an identifying asset control number to the product. ● Company Name. ● Contact Person.
Print Quality page Use the Print Quality page to change the print quality defaults for the product. Figure 2-24 HP Device Toolbox, System tab – Print Quality page EcoSMART Console page Use the EcoSMART Console page to control the energy-saving settings on the product. Figure 2-25 HP Device Toolbox, System tab – EcoSMART Console page Paper Types page Use the Paper Types page to set the default paper type settings for the product.
System Setup page Use the System Setup page to change settings on the product such as Jam Recovery and Auto Continue. Figure 2-27 HP Device Toolbox, System tab – System Setup page Service page Use the Service page to start the cleaning mode procedure on the product. Figure 2-28 HP Device Toolbox, System tab – Service page Save and Restore page Use the Save and Restore page to save, load, or restore product settings.
Administration Page Use the Administration page to set or change the administrator password. Figure 2-30 HP Device Toolbox, System tab – Administration page Print tab ● Printing ● PCL5 ● PostScript Printing Use the Printing page to change the printing defaults for the product. Figure 2-31 HP Device Toolbox, Print tab – Printing page PCL5 Use the PCL5 page to change the PCL defaults for the product.
If Print PostScript errors is set to On, the product will print multiple pages of PostScript characters when an error is encountered. If Print PostScript errors is set to Off (default), the product suppresses this printing behavior. Figure 2-33 HP Device Toolbox, Print tab – PostScript page Networking tab Use the Networking tab to view and change settings for the network connection and communication with the product.
Network Summary The Network Summary page contains all the information about the network and its enabled features. Figure 2-34 , Networking tab – Network Summary page IPv4 Configuration Use the IPv4 Configuration pane to modify settings for basic TCP/IPv4 network configuration. If Automatic IP is configured, the Manual IP address configuration settings are disabled, but the values for these settings are still displayed if they have been set.
Click Apply to keep changes. When you click the Apply button, a confirmation dialog appears. Click the Yes button to continue. Figure 2-35 HP Device Toolbox, Networking tab – IPv4 Configuration page IPv6 Configuration The IPv6 Configuration page shows the status of the IPv6 network configuration settings. This page is read-only and no settings can be modified here. Up to seven IPv6 addresses can be shown on this page, depending upon the automatic configuration of the networking firmware.
Wireless Configuration (wireless models only) Use the Wireless Configuration page to turn off/on the wireless capabilities for the product. Figure 2-37 HP Device Toolbox, Networking tab – Wireless Configuration page Wireless Direct Setup (wireless models only) Use the Wireless Direct Setup page to enable devices within wireless range to connect to the product and print.
Table 2-6 Network Identification pane – Text Entities Text Entity Disabled status Host name Disabled if configured by BOOTP Domain name (IPv4/IPv6) Disabled if configured by BOOTP, DHCPv4, or DHCPv6 Domain name (IPv6) Disabled if configured by DHCPv6 Bonjour Service name Disabled if Bonjour is disabled Figure 2-39 HP Device Toolbox, Networking tab – Network Identification page Advanced page Use the Advanced page to configure the enabled settings and other settings for the product.
You may also use the Certificates page to upload a Certificate Authority (CA) certificate to verify the email server's certificate, for increased security Figure 2-41 HP Device Toolbox, Networking tab — Certificates page HTTPS Enforcement page Use the HTTPS Enforcement page to securely manage the network device using a Web browser and the HTTPS protocol. By forcing all connections to use HTTPS, the embedded Web server encrypts all Web communication.
HP Web Services tab Web Services Setup page Use the Web Services Setup page to enable or disable the HP Web Services feature. Figure 2-44 HP Device Toolbox, Web Services Setup page HP ePrint page Use the HP ePrint page to print the HP ePrint information page.
Apps page Use the Apps page to enable or disable the Apps feature. Figure 2-46 HP Device Toolbox, Apps page Proxy Settings page Use the Proxy Settings page to set the HP Web Services proxy server. Figure 2-47 HP Device Toolbox, Proxy Settings page HP Smart Install tab Use the HP Smart Install tab to enable or disable the HP Smart Install installation method.
At the time of the invitation, about two weeks after installation, full disclosure of the information to be communicated is provided. Participation is entirely voluntary, and the impact on processing and connection speeds is negligible. Personal information is never sent to HP unless permission is given. Figure 2-49 Welcome screen To participate in the study, click the Participate button. To be reminded later about the opportunity to participate, click the Remind me later button.
Online product registration When the product has been successfully installed and configured, and when an active Internet connection exists, you can select the option to register the product with HP on the final installation screen. The following Product Registration screen is provided for registration information.
Detailed Windows installation instructions The dialog boxes shown here appear in the Windows XP Professional installation sequence. The order and appearance of dialog boxes can vary among operating systems. Use the Recommended installation with HP Smart Install or the CD NOTE: If HP Smart Install does not start automatically, AutoPlay might be disabled on your computer. Browse to the computer and double-click the HP Smart Install CD drive. Double-click the Setup.
2. A licensing agreement dialog opens. Click the I have reviewed and accept the installation agreements check box, and then click the Next button. Wait a few minutes while the program sets up, and then the Software Install dialog box appears. Figure 2-52 HP Smart Install — Software Install dialog box 3. Select a connection type option on the Connection Type screen, based on how the product connects to the computer.
● For USB-connected products, follow these steps: ▲ Connect the product to the computer when prompted at the Connect the Product screen. The installer program opens a progress bar as it automatically starts the software installation.
● For wired network connected products, follow these steps: a. Select the Connect through a wired network option. Figure 2-55 Software installation — Connection Type screen for wired network installation b. If the product's network settings are not known, select the Automatically find my product on the network option. c. If the product's networking settings are known, enter either the product's host name, IP address, or hardware address.
e. The Network Product(s) Found screen displays a list of products. Select the product to install and then click the Next button Figure 2-56 Software installation — Network Product(s) Found screen ● For wireless network connected products, follow these steps: a. Select the Connect through a wireless network option, and then click the Next button.
b. In the Network Product(s) Found screen, select the correct network, and then click the Next button. Figure 2-58 Software installation — Network Product(s) Found screen for wireless connected installation NOTE: If the correct network does not appear, click the Search Again button, or click the I do not see my wireless network. I will specify it manually. check box and manually enter the network information.
c. In the Product Settings screen, determine whether or not you want to enable the HP Wireless Direct Printing, and then click the Next button.
4. When the installation completes, the Finish screen appears. Figure 2-60 Software installation — Finish screen ● Open the HP ePrint Center by checking the Open the HP ePrint Center web site check box. ● Have the product print a test page to verify successful installation by checking the Print a test page check box. Click the Next button to continue.
5. A confirmation dialog box opens. Figure 2-61 Software installation — confirmation dialog box 6. ● Open the HP ePrint Center by checking the Open the HP ePrint Center web site check box. ● Register the product with HP by selecting the Register the product with HP check box. Click the Finish button to complete the product installation. Perform a custom installation with HP Smart Install or the CD The custom installation allows you to customize the software installed with your product.
NOTE: You can return to the previous dialog box by clicking the Back button, or exit the printingsystem software installation by clicking the Cancel button. 1. Close all programs. 2. Insert the printing system software CD into the CD-ROM drive. The software installer detects the language of the operating system, and then displays the main menu of the installation program in the same language. If the installer program has not started after 30 seconds, complete these steps: 3. a.
4. Select Click here for more install options to customize the software components that are installed with the product. When you have finished customizing the installation, click the I have reviewed and accept the installation agreements check box, and then click the Next button to continue to the Connection Type screen. Figure 2-63 Software Installation — Customize software installation 5. Select a connection type option on the Connection Type screen, based on how the product connects to the computer.
Figure 2-64 Software installation — Connection Type screen ● For USB-connected products, follow these steps: ▲ Connect the product to the computer when prompted at the Connect the Product screen. The installer program opens a progress bar as it automatically starts the software installation.
● For wired network connected products, follow these steps: a. Select the Connect through a wired network option. Figure 2-66 Software installation — Connection Type screen for network connected installation b. If the product's network settings are not known, select the Automatically find my product on the network option. c. If the product's networking settings are known, enter either the product's host name, IP address, or hardware address.
e. A list of products is displayed on the Network Product(s) Found screen.
● For wireless network connected products, follow these steps: a. Select the Connect through a wireless network option, and then click one of the check boxes. Figure 2-68 Software installation — Connection Type screen for wireless connected installation If you click the Yes, retrieve the wireless settings on my computer option, the installer program searches for wireless network and then opens the Network Product(s) Found screen.
b. Click the Next button. The installer program prompts you to connect the USB cable, momentarily, between the computer and the product. Connect the cable and the installer program continues automatically.
c. In the Network Protect(s) Found screen, select the correct network, and then click the Next button. Figure 2-70 Software installation — Network Protect(s) Found screen for wireless connected installation NOTE: If the correct network does not appear, click the Search Again button, or click the I do not see my wireless network. I will specify it manually. check box and manually enter the network information.
d. In the Product Settings screen, determine whether or not you want to enable the HP Wireless Direct Printing, and then click the Next button.
6. When the installation completes, the Product Configuration screen appears. Figure 2-72 Software installation — Product Configuration screen ● Install the Bing search toolbar by checking the Install the Bing Toolbar check box. ● Have the product print a test page to verify successful installation by checking the Print a test page check box. ● Set the product as the default printer by checking the Set as default printer check box. Click the Next button to continue.
7. A confirmation dialog box opens. Figure 2-73 Software installation — confirmation dialog box 8. 96 ● Open the HP ePrint Center by checking the Open the HP ePrint Center web site check box. ● Register the product with HP by selecting the Register the product with HP check box. Click the Finish button to complete the product installation.
Point-and Print installation Use the following information to install a print driver by using the Microsoft Point-and-Print feature when you do not connect directly to the product on the network. Point-and-Print is a Microsoft term that describes a two-step print driver installation process. The first step is to install a shared print driver on a network print server. The second step is to "point" to the print server from a network client so that the client can use the print driver.
Remove Windows software NOTE: If the print driver was installed by using the HP Driver Installation Utility, follow the instructions in the Remove the print driver by using the Windows Add or Remove Programs feature on page 103. If the driver was installed using the Add Printer Wizard, follow the instructions in the Remove the print driver by using the Server Properties feature on page 105.
4. When the process is complete, either click the Reboot Now button, or clear the check box and click the Reboot Later button.
Use the software CD to remove the product software The installer program on the software CD includes a utility to remove the product software. 1. Insert the printing system software CD into the CD-ROM drive. The software installer detects the language of the operating system, and then displays the main menu of the installation program in the same language. If the installer program has not started after 30 seconds, complete these steps: a. On the Start menu, click the Run option. b.
2. Click the Uninstall option, and then click the Next button. Figure 2-78 Software removal — Uninstall option selected 3. In the dialog box that opens, click the Uninstall button, and then follow the onscreen instructions to complete the process.
4. When the process is complete, either click the Reboot Now button, or clear the check box and click the Reboot Later button.
Remove the print driver by using the Windows Add or Remove Programs feature If the print driver was installed by the HP Driver Installation Utility (HP DIU), perform the following to uninstall the driver: NOTE: You do not need the printing-system software CD to use this uninstall method. NOTE: To uninstall the software, you must log on with administrator privileges. 1. Close all programs. 2. Complete one of the following steps.
4. The HP Driver Uninstall Utility launches. Click the Uninstall button to start the uninstall process. Click Cancel to exit the HP Uninstall Utility.
5. When the process is complete, either click the Reboot Now button, or clear the check box and click the Reboot Later button. Figure 2-84 Reboot Now button Figure 2-85 Reboot Later button Remove the print driver by using the Server Properties feature If the print driver was installed by the Add Printer Wizard, perform the following to remove the driver.
NOTE: To uninstall the software, you must log on with administrator privileges. 106 1. Close all programs. 2. On the Start menu, do one of the following steps: ● Windows XP and Windows Server 2003: Click the Settings item, and then open the Printers and Faxes item. ● Windows Server 2008: Click the Control Panel item, and then open the Printers folder. ● Windows Vista: Click the Control Panel item. Under the Hardware and Sound category, click the Printer item.
3 ENWW Mac software and utilities ● Software installation methods ● Install the Mac printing-system software ● Remove the printing-system software from Mac operating systems 107
Software installation methods CD installation Supported operating systems for Mac The product supports the following Mac operating systems: ● Mac OS X 10.5, 10.6, and 10.7 NOTE: For Mac OS X 10.5 and later, PPC and Intel® Core™ Processor Macs are supported. For Mac OS X 10.6 and 10.7, Intel Core Processor Macs are supported.
allow the user to select between the various print options and settings. An HP-supplied Mac printer configuration utility is provided, which allows the user to access the HP Embedded Web Server (HP EWS) for additional configuration and product status monitoring.
Open the HP Utility 1. 2. Perform one of the following steps: ● From the Printer Browser menu, click the Printer Utility button. ● From the Print Queue, click the Utility icon. The main HP Utility screen appears. Click the product in the Printers list. Figure 3-1 HP Utility main screen The following sections describe the screens and features that are available in the HP Utility. HP Utility toolbar Figure 3-2 HP Utility toolbar The HP Utility toolbar includes the following controls.
● Registration: Click this button to open the HP registration Web site. ● Recycling: Click this button to open the HP Planet Partners Recycling Program Web site. Supplies Status In the Information And Support section, click Supplies Status to open the Supplies Status screen. Figure 3-3 Supplies Status screen Click the Detailed Supplies Information button to open the Supplies Status details screen. Use the scroll button to see information about the toner cartridges.
Device Information In the Information And Support section, click the Device Information icon to find the product Service ID (if assigned), the firmware version (FW Version), and the Serial Number. Figure 3-4 Device Information screen The product configuration page shows other settings; click the View Configuration Page button. File Upload In the Information And Support section, click the File Upload icon to open the File Upload screen.
Acrobat Reader programs for .PDF files), but can be sent directly to the product by using the File Upload command. ● HP LaserJet printer command language (.PRN) ● Portable document format (.PDF) ● Postscript (.PS) ● Text (.TXT) On the File Upload screen, click the Choose button to open a navigation screen. Locate the file you want to upload and click the Open button. On the File Upload screen, click the Display response from the device option to verify that the upload was successful.
Test In the Information And Support section, click the Test icon to send a test page to the product. Figure 3-7 Test screen Upload Fonts In the Information And Support section, click the Upload Fonts icon to gain access to fonts that you can upload to the product.
The drop-down menu in the Upload Fonts pane has the following options: ● Memory. Fonts that are available in the product memory are listed. ● Disk. Select this option to show any fonts that are installed on the product hard disk or flash disk. By default, no fonts are stored on either of these disks. To upload fonts, select the font name, and then click the Add button. Auto-off In the Printer Settings section, click the Auto-off icon to configure the product to automatically turn off.
Network Settings In the Printer Settings section, click the Network Settings icon to open the IPv4 Settings screen. Figure 3-10 IPv4 Settings screen This screen provides access to IPv4, IPv6, Bonjour Settings, and Other Settings. Click the Configuration drop-down menu, to modify the following settings: ● DHCP ● BootP ● Manual You can also use this screen to modify the following settings: ● Host Name ● IP Address ● Subnet Mask ● Default Gateway To save new settings, click the Apply Now button.
To view and change the Bonjour network settings, click the Bonjour Settings button. Figure 3-11 Bonjour Settings screen Bonjour is enabled by default. To disable Bonjour, click to clear the Enable Bonjour check box, and then click the Apply Now button. Supplies Management In the Printer Settings section, click the Supplies Management icon to configure the user defined threshold for supplies.
Trays Configuration Use the Trays Configuration screen to change paper size and type for each of the trays installed on the product. Figure 3-13 Trays Configuration screen 118 1. In the Printer Settings section, click the Trays Configuration icon. 2. To change the paper type, select a tray and then select a different paper type in the Default Media Type drop-down menu. 3. To change the paper size, select a tray and then select a different paper size in the Default Media Size drop-down menu. 4.
Additional Settings In the Printer Settings section, click the Additional Settings icon to open the HP EWS. Figure 3-14 Additional Settings screen To open the HP EWS, click the Open Embedded Web Server button. For information about HP EWS settings, consult the HP EWS online help.
Message Center In the Information section, click the Message Center icon to open the Message Center screen. The screen shows any error events that have occurred with the product. Figure 3-15 Message Center screen Supported print drivers for Mac The HP installer provides Postscript Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP Printer Utility for use with Mac computers. The PPDs, in combination with the Apple postscript print drivers, provide access to device features.
● Default print driver settings: The default print driver settings determine the settings used in all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog boxes. ● Product control-panel settings: Settings changed at the product control panel have a lower priority than changes made anywhere else.
Detailed Mac installation NOTE: These instructions pertain to USB, network, and wireless connections. 1. Close all programs. 2. Connect the USB cable between the product and the computer, and make sure that the product is turned on. 3. Insert the printing system software CD into the Mac CD-ROM drive.
5. In the License screen, select the correct language in the drop-down box, read the license agreement, and then click the Continue button. Figure 3-17 Mac installation — License screen 6. In the pop-up that appears, click the Agree button to confirm that you accept the license agreement.
7. In the HP ePrint Offer screen, click the check box to install ePrint software, or clear it to decline the software. Click the Continue button.
8. In the Select Device screen, select the product to be installed, and then click the Continue button. Figure 3-20 Mac installation — Select Device screen If the product does not appear, make sure that the USB connection is correct, click the My device is not listed check box, click the Continue button, select the product software to be installed, and then click the Continue button.
9. In the Installation Options screen, select which option you would like to install, and then click the Install button.. Figure 3-21 Mac installation — Installation Options screen 10. In the Password popup that opens, enter the user Name and Password, and then click the OK button.
11. The installer program shows a progress bar as the installation process starts. This process can take several minutes.
12. In the Setup screen, you can click More Info button or click the check box to learn more about optional software. There is also an HP Online Privacy Statement link. Click the Continue button to complete the setup, or click the Skip Setup button to run the setup wizard at another time.
13. If installing a USB only connection in the Wireless Setup screen, make sure that the Configure your device for a wireless network check box is clear, and then click the Continue button. In the popup that opens, click the Continue button. Figure 3-25 Mac installation — Wireless Setup screen 14. Open the “Add Printer” wizard by clicking the Add Printer button. When finished, click the Continue button.
15. To install HP ePrint, in the Wireless Direct Printing screen, click the Enable Direct Print checkbox, and click Continue.
16. The installer program automatically performs the Printer Queue setup and then opens the Web Registration screen: Click the Register button, or click the Register later check box, and then click Continue. Figure 3-28 Mac installation — Web Registration screen ENWW ● If you clicked the Register button, the installation program opens the HP registration program. Provide the necessary information.
17. When the installation completes, the Summary screen appears. To add the HP Utility icon to your Dock, click the Add HP Utility to Dock selection box. Click the OK button to close the installer program. Figure 3-29 Mac installation — Summary screen Setup instructions If you clicked the Skip Setup button during the initial installation process, you must set up the product manually.
3. If you are installing the product using a USB connection, verify that the product appears in the printer list. The Name column in the printer list should display the product name. If this is the case, the USB setup is complete. If the product does not appear, or if the correct information does not appear in the field, see Troubleshoot the product setup on page 133. If you are installing the product using a network connection, continue with the following steps. 4.
Remove the printing-system software from Mac operating systems 1. Open the Finder program. 2. Go to the Applications group, and then open the Hewlett-Packard item. 3. Double-click the HP Uninstaller item. 4. In the Introduction screen, click the Continue button.
5. In the Select Device screen, select the product, and then click the Uninstall button.
6. In the password popup, provide a user name and password, and then click the OK button. Figure 3-32 Mac software removal — Password popup The HP Uninstaller shows a progress bar as the removal process begins.
7. When the process is completed, the Summary screen appears. Click the OK button to close the HP Uninstaller.
138 Chapter 3 Mac software and utilities ENWW
4 ENWW Linux and Unix ● Linux information ● Unix information 139
Linux information HPLIP (Hewlett-Packard Linux Imaging & Printing) is an HP-developed solution for printing, scanning, and faxing with HP inkjet and laser based printers in Linux, distributed under the MIT, BSD, and GPL license. HPLIP supports most HP printers and MFP’s sold over the past 20 years. More specifically, HPLIP currently supports Deskjet, Officejet, Photosmart, PSC, Business Inkjet and LaserJet products. For a complete list of supported devices, go to http://hplipopensource.
Unix information Unix systems require a Model Script to set up the Unix environment to be able to print to the printer. The HP LaserJet IIISi, or any generic HP LaserJet printer Model Script, should work. These files are written and provided by the individual Unix vendor. Contact a Unix Vendor to obtain copies of these files. For more information on Unix support, go to http://h20000.www2.hp.com/bizsupport/TechSupport/ Document.
142 Chapter 4 Linux and Unix ENWW
5 Engineering details Introduction This chapter presents engineering details for the following topics: ENWW ● Network Diagnostic Utility (NDU) ● Printer Diagnostic Utility (PDU) ● SAP and Citrix Printing Introduction 143
Network Diagnostic Utility (NDU) Network Diagnostic Utility is a downloadable tool to help identify and fix common problems when installing or using HP products on your home network. The NDU guides you through the following troubleshooting steps: ● Identify network and Internet connection problems. ● Identify communication problems between the product and the network. ● Check for required HP software to connect your product over the network. ● Troubleshoot firewalls blocking communication.
Printer Diagnostic Utility (PDU) HP Print Diagnostic Utility is a downloadable tool created to help users troubleshoot and correct many common problems on Windows-based computers that can prevent printing. To download the PDU, go to: http://h10025.www1.hp.
SAP and Citrix Printing For support information on SAP printing go to: www.hp.com/go/sap/drivers The HP Universal Print Driver (UPD) for Windows is supported by HP in Citrix and Terminal Server environments. For more information go to http://h20195.www2.hp.com/V2/GetPDF.aspx/ 4AA0-8465ENW.
Index A accessories, automatic configuration 50 Administration page, HP Device Toolbox (Windows) 66 Advanced page, HP Device Toolbox (Windows) 71 autoconfiguration, driver support for 50 autoconfiguration, Enterprise about 51 Windows support 51 B bidirectional communication about 51 Enterprise AutoConfiguration 51 booklet printing Booklet Layout settings 41 C CD languages 4 Windows 3 CD-ROM installing Mac printing-system software 121 comparison, product models 1 components, software Mac 108 connection typ
HP Embedded Web Server (Windows) Advanced page 71 SNMP page 72 HP ePrint description 55 HP PCL 5 Universal Print Driver included 14 HP PCL 6 Print Driver included 14 supported operating systems 14 HP PCL 6 print driver features 15 settings 15 HP PS Universal Print Driver included 14 HP PS Universal Print Driver and PCL Universal Print Driver supported operating systems 14 HP Utility, Mac about 109 access 110 Device Information 112 Embedded Web Server access 119 File Upload 112 Network Settings 116 order sup
Effects tab content 32 Factory Defaults setting, Printing Shortcuts tab 23 Finishing tab contents 39 Flip Pages Up setting, Finishing tab 41 Font Substitution Table settings, Device Settings tab 46 Form to Tray Assignment setting, Device Settings tab 46 General Everyday Printing setting, Printing Shortcuts tab 23 Graphic setting, Advanced tab 20 Help system 17 incompatible print settings messages 17 installable options, Device Settings tab 48 Internet Services options, Services tab 45 Job Separator setting,
U uninstall Mac software 134 Windows software 98 Update Now feature 51, 53 steps to activate 53 Upload fonts Configuration Settings menu 114 V version numbers print drivers 14 W Web printing HP ePrint 55 Web sites download software 3 Internet Services options, Services tab 45 Windows operating systems Enterprise AutoConfiguration support 51 installation options 12 installing printing-system 12 Windows OS driver versions 14 HP PCL 6 print driver features 15 software CD 3 150 Index ENWW
© 2012 Hewlett-Packard Development Company, L.P. www.hp.
