LASERJET PRO 200 COLOR User Guide M251n M251nw
HP LaserJet Pro 200 color M251 Series Printer User Guide
Copyright and License Trademark Credits © 2012 Copyright Hewlett-Packard Development Company, L.P. Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Java™ is a US trademark of Sun Microsystems, Inc. The information contained herein is subject to change without notice.
Table of contents 1 Product introduction ......................................................................................................... 1 Product views .......................................................................................................................... 2 Product front view ..................................................................................................... 2 Product back view ..................................................................................
Print tasks for Windows .......................................................................................................... 23 Use a printing shortcut (Windows) ............................................................................. 23 Create a printing shortcut (Windows) ........................................................................ 24 Print on both sides (duplex) with Windows .................................................................
Use HP ePrint ......................................................................................................................... 51 Use HP ePrint (LCD control panel) .............................................................................. 51 Use HP ePrint (touchscreen control panel) ................................................................... 52 Use AirPrint ...........................................................................................................................
Replacement instructions ......................................................................................................... 73 Replace the toner cartridges ..................................................................................... 73 Update the firmware ............................................................................................................... 77 Manually update the firmware (LCD control panel) ......................................................
Device error Press [OK] ............................................................................. 89 Door open ............................................................................................... 89 Genuine HP supply installed ...................................................................... 89 Incompatible ................................................................................ 89 Incorrect supplies ........................................................................
Improve print quality ............................................................................................................. 101 Check the paper type setting (Windows) .................................................................. 101 Check the paper type setting (Mac OS X) ................................................................. 101 Check toner cartridge status ...................................................................................
Wireless connectivity checklist ................................................................................ 117 The product does not print after the wireless configuration completes ........................... 117 The product does not print, and the computer has a third-party firewall installed ........... 118 The wireless connection does not work after moving the wireless router or product ........ 118 Cannot connect more computers to the wireless product .............................................
x ENWW
1 ENWW Product introduction ● Product views ● Print product reports ● Printer sharing disclaimer 1
Product views Product front view 2 1 Output bin 2 Walk-up USB port (HP LaserJet Pro 200 color M251nw Printer only) 3 Power button 4 Input tray 5 Jam access door 6 LCD control panel (HP LaserJet Pro 200 color M251n Printer) or color touchscreen control panel (HP LaserJet Pro 200 color M251nw Printer) 7 Front door latch Chapter 1 Product introduction ENWW
Product back view 1 Rear door 2 Power connection 3 Hi-Speed USB 2.0 port 4 Network port Serial number and model number location The serial number and product model number label is on the back of the product.
Control panel layout LCD control panel NOTE: This section applies to the HP LaserJet Pro 200 color M251n Printer model only. 4 1 Control-panel display: The display provides information about the product. Use the menus on the display to establish product settings. 2 Back arrow button: Use this button for the following actions: ● Exit the control-panel menus. ● Scroll back to a previous menu in a submenu list.
8 Ready light (green): The Ready light is on when the product is ready to print. It blinks when the product is receiving print data, or when the product is in sleep mode. 9 Attention light (amber): The Attention light blinks when the product requires user attention. Touchscreen control panel NOTE: This section applies to the HP LaserJet Pro 200 color M251nw Printer model only. 1 Wireless light: indicates the wireless network is enabled.
9 Left arrow button and light: moves the cursor to the left NOTE: 10 6 This button illuminates only when the current screen can use this feature.
Touchscreen Home screen NOTE: This section applies to the HP LaserJet Pro 200 color M251nw Printer model only. The Home screen provides access to the product features, and it indicates the product status. NOTE: Depending on the product configuration, the features on the Home screen can vary. The layout might also be reversed for some languages.
Print product reports Product reports reside within the product memory. These pages help diagnose and solve problems with the product. NOTE: If the product language was not correctly set during installation, you can set the language manually so the information pages print in one of the supported languages. Change the language by using the System Setup menu on the control panel or the embedded Web server. From the Reports menu, you can print several informative pages about the product.
Print product reports (LCD control panel) NOTE: This section applies to the HP LaserJet Pro 200 color M251n Printer model only. 1. At the control panel, press the OK button to open the menus. 2. Open the Reports menu. 3. Select the report you want to print, and then press the OK button to print the report. Print product reports (touchscreen control panel) NOTE: This section applies to the HP LaserJet Pro 200 color M251nw Printer model only. ENWW 1.
Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
2 ENWW Paper tray ● Supported paper sizes ● Supported paper types ● Load the paper input tray 11
Supported paper sizes This product supports a number of paper sizes, and it adapts to various paper. NOTE: To obtain best print results, select the appropriate paper size and type in your print driver before printing. Table 2-1 Supported paper and print media sizes Size Dimensions Letter 216 x 279 mm (8.5 x 11 in) Legal 216 x 356 mm (8.5 x 14 in) Executive 184 x 267 mm (7.24 x 10.51 in) 8.5 x 13 216 x 330 mm (8.
Table 2-2 Supported envelopes and postcards (continued) ENWW Size Dimensions Envelope B5 176 x 250 mm (6.7 x 9.8 in) Envelope Monarch 98 x 191 mm (3.9 x 7.
Supported paper types Paper type Dimensions1 Weight Capacity2 Paper orientation Paper, including the following types: Minimum: 76 x 127 mm (3 x 5 in) 60 to 90 g/m2 (16 to 24 lb) Up to 150 sheets of Side to be printed on face-up, with the top edge at the back of the tray ● Plain ● Letterhead ● Color ● Preprinted ● Prepunched ● Recycled Maximum: 216 x 356 mm (8.5 x 14 in) Thick paper Same as for paper Up to 200 g/m2 (53 lb) Up to 15 mm (.
Load the paper input tray 1. Pull the tray out of the product. 2. Slide open the paper length and width guides. 3. To load Legal-size paper, extend the tray by pressing and holding the extension tab while pulling the front of the tray outward. NOTE: When loaded with Legal-size paper, the tray extends from the front of the product approximately 51 mm (2 inches).
4. Place the paper in the tray and make sure that it is flat at all four corners. Slide the paper length and width guides so that they are against the stack of paper. NOTE: The tray capacity is 150 sheets. 16 5. Push down on the paper to make sure that the paper stack is below the paper limit tabs on the side of the tray. 6. Slide the tray into the product.
3 ENWW Print ● Supported printer drivers (Windows) ● Change print-job settings (Windows) ● Change print-job settings (Mac OS X) ● Print tasks for Windows ● Print tasks for Mac OS X ● Additional print tasks (Windows) ● Additional print tasks (Mac OS X) ● Create archival-quality prints ● Color printing ● Use HP ePrint ● Use AirPrint ● Walk-up USB printing 17
Supported printer drivers (Windows) Printer drivers provide access to the product features and allow the computer to communicate with the product (using a printer language). Check the installation notes and readme files on the product CD for additional software and languages.
Change print-job settings (Windows) Priority for changing print-job settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here override settings changed anywhere else.
Change the product configuration settings 1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view): Click Start, and then click Printers and Faxes. Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click Start, click Settings, and then click Printers. Windows Vista: Click Start, click Control Panel, and then in the category for Hardware and Sound click Printer. Windows 7: Click Start, and then click Devices and Printers.
Change print-job settings (Mac OS X) Priority for changing print-job settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here might override settings changed anywhere else.
22 4. Click the Driver tab. 5. Configure the installed options.
Print tasks for Windows Use a printing shortcut (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button.
3. Click the Printing Shortcuts tab. 4. Select one of the shortcuts, and then click the OK button. NOTE: When you select a shortcut, the corresponding settings change on the other tabs in the printer driver. Create a printing shortcut (Windows) 1. 24 From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab. 4. Select an existing shortcut as a base. NOTE: Always select a shortcut before adjusting any of the settings on the right side of the screen. If you adjust the settings and then select a shortcut, or if you select a different shortcut, all your adjustments are lost.
5. Select the print options for the new shortcut. NOTE: You can select the print options on this tab or on any other tab in the printer driver. After selecting options on other tabs, return to the Printing Shortcuts tab before continuing with the next step. 26 6. Click the Save As button. 7. Type a name for the shortcut, and click the OK button.
Print on both sides (duplex) with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab.
4. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the job. 5. Retrieve the printed stack from the output bin, and maintaining the same orientation, place it with the printed-side facing down in the input tray. 6. On the control panel, press the OK button to print the second side of the job. Print multiple pages per sheet with Windows 1. 28 On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab.
4. Select the number of pages per sheet from the Pages per sheet drop-down list. 5. Select the correct Print page borders, Page order, and Orientation options. Select the page orientation (Windows) 1. 30 From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. In the Orientation area, select the Portrait or Landscape option. To print the page image upside down, select the Rotate by 180 degrees option.
Select the paper type (Windows) 32 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. From the Paper type drop-down list, click the More... option.
5. Select the category of paper types that best describes your paper. 6. Select the option for the type of paper you are using, and click the OK button. Print the first or last page on different paper (Windows) 1. From the software program, select the Print option.
34 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Click the Print pages on different paper check box, and then select the necessary settings for the front cover, other pages, and back cover.
Scale a document to fit page size (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Effects tab. 4. Select the Print document on option, and then select a size from the drop-down list.
Create a booklet (Windows) 36 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab.
4. Click the Print on both sides (manually) check box. 5. In the Booklet layout drop-down list, select a binding option. The Pages per sheet option automatically changes to 2 pages per sheet.
Print tasks for Mac OS X Use a printing preset (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. In the Presets menu, select the printing preset. NOTE: To use printer-driver default settings, select the standard option. Create a printing preset (Mac OS X) Use printing presets to save the current printer driver settings for reuse. 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3.
Print multiple pages on one sheet of paper (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. Open the Layout menu. 4. From the Pages per Sheet menu, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16). 5. In the Layout Direction area, select the order and placement of the pages on the sheet. 6. From the Borders menu, select the type of border to print around each page on the sheet.
Print a cover page (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. Open the Cover Page menu, and then select where to print the cover page. Click either the Before Document button or the After Document button. 4. In the Cover Page Type menu, select the message that you want to print on the cover page. NOTE: To print a blank cover page, select the standard option from the Cover Page Type menu. Scale a document to fit page size (Mac OS X) 1.
Additional print tasks (Windows) Cancel a print job (Windows) 1. If the print job is currently printing, cancel it by pressing the Cancel control panel. button on the product NOTE: Pressing the Cancel button clears the job that the product is currently processing. If more than one process is running, pressing the Cancel button clears the process that currently appears on the product control panel. 2. You can also cancel a print job from a software program or a print queue.
5. Type a name for the custom size and specify the dimensions. ● The width is the short edge of the paper. ● The length is the long edge of the paper. NOTE: Always load paper into the trays short edge first. 6. Click the Save button, and then click the Close button. Print watermarks (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Effects tab. 4.
Additional print tasks (Mac OS X) Cancel a print job (Mac OS X) 1. If the print job is currently printing, cancel it by pressing the Cancel control panel. button on the product NOTE: Pressing the Cancel button clears the job that the product is currently processing. If more than one print job is waiting, pressing the Cancel button clears the print job that currently appears on the product control panel. 2. You can also cancel a print job from a software program or a print queue.
44 5. From the Pages menu, select whether to print the watermark on all pages or on the first page only. 6. From the Text menu, select one of the standard messages, or select the Custom option and type a new message in the box. 7. Select options for the remaining settings.
Create archival-quality prints NOTE: Using this feature uses more toner. Archive print produces output that is less susceptible to toner smearing and dusting. Use archive print to create documents that you want to preserve or archive. Create archival-quality prints (LCD control panel) NOTE: This section applies to the HP LaserJet Pro 200 color M251n Printer model only. 1. At the control panel, press the OK button to open the menus. 2. Open the following menus: 3.
Color printing Use the HP EasyColor option If you are using the HP PCL 6 printer driver for Windows, the HP EasyColor technology automatically improves mixed-content documents that are printed from Microsoft Office programs. This technology scans documents and automatically adjusts photographic images in .JPEG or .PNG format.
Change color options (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Color tab. 4. Click the Automatic or Manual setting. ● Automatic setting: Select this setting for most color print jobs. ● Manual setting: Select this setting to adjust the color settings independent from other settings. NOTE: Changing color settings manually can impact output.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Color tab. 4. Select a color theme from the Color Themes drop-down list. ● Default (sRGB): This theme sets the product to print RGB data in raw device mode. When using this theme, manage color in the software program or in the operating system for correct rendering. ● Vivid: The product increases the color saturation in the midtones. Use this theme when printing business graphics.
Manual color options Use manual color options to adjust the Neutral Grays, Halftone, and Edge Control options for text, graphics, and photographs. Table 3-1 Manual color options Setting description Setting options Edge Control ● Off turns off both trapping and adaptive halftoning. The Edge Control setting determines the rendering of edges. Edge control has two components: adaptive halftoning and trapping. Adaptive halftoning increases edge sharpness.
● Software programs ● Printer drivers ● Computer operating systems ● Monitors ● Video cards and drivers ● Operating environment (humidity, for example) Keep these factors in mind when colors on your screen do not perfectly match your printed colors. Print colored text as black (Windows) 50 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4.
Use HP ePrint Use HP ePrint to print documents by sending them as an email attachment to the product's email address from any email enabled device. NOTE: The product must be connected to a wired or wireless network and have Internet access to use HP ePrint. Use HP ePrint (LCD control panel) NOTE: This section applies to the HP LaserJet Pro 200 color M251n Printer model only. 1. To use HP ePrint, you must first enable HP Web Services. a. At the control panel, press the OK button to open the menus. b.
Use HP ePrint (touchscreen control panel) NOTE: This section applies to the HP LaserJet Pro 200 color M251nw Printer model only. 1. To use HP ePrint, you must first enable HP Web Services. a. From the Home screen on the product control panel, touch the Web Services b. Touch the Enable Web Services button. button. When the Web Services option is enabled, the product prints an information sheet that includes the product code and instructions to sign up at www.eprintcenter.com. 2.
Use AirPrint Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly to the product from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third generation or later) in the following applications: ● Mail ● Photos ● Safari ● Select third-party applications To use AirPrint, the product must be connected to a network. For more information about using AirPrint and about which HP products are compatible with AirPrint, go to www.hp.com/go/airprint.
Walk-up USB printing NOTE: This section applies to the HP LaserJet Pro 200 color M251nw Printer model only. This product features printing from a USB flash drive, so you can quickly print files without sending them from a computer. The product accepts standard USB storage accessories in the USB port on the front of the product. You can print the following types of files: 54 ● .PDF ● .JPEG 1. Insert the USB drive into the USB port on the front of the product. 2. The USB Flash Drive menu opens.
4 ENWW Manage and maintain the product ● Use the HP Reconfiguration Utility to change the product connection ● Use HP Web Services applications ● Configure IP network settings ● HP Device Toolbox (Windows) ● HP Utility for Mac OS X ● HP Web Jetadmin ● Product security features ● Economy settings ● Print when a toner cartridge is at estimated end of life ● Store and recycle supplies ● Replacement instructions ● Update the firmware 55
Use the HP Reconfiguration Utility to change the product connection If you are already using the product and you wish to change the way it is connected, use the HP Reconfiguration Utility to set up the connection. For example, you can reconfigure the product to use a different wireless address, to connect to a wired or wireless network, or change from a network connection to a USB connection. You can change the configuration without inserting the product CD.
Use HP Web Services applications Several innovative applications are available for this product that you can download directly from the Internet. For more information and to download these applications go to the HP ePrintCenter Web site at www.hpeprintcenter.com. To use this feature, the product must be connected to a computer or network that has an Internet connection. HP Web Services must be enabled on the product.
Configure IP network settings View or change network settings Use the HP Device Toolbox to view or change IP configuration settings. 1. Print a configuration page, and locate the IP address. ● If you are using IPv4, the IP address contains only digits. It has this format: xxx.xxx.xxx.xxx ● If you are using IPv6, the IP address is a hexadecimal combination of characters and digits. It has a format similar to this: xxxx::xxxx:xxxx:xxxx:xxxx 2.
3. Touch the TCP/IP Config menu, and then touch the Manual button. 4. Use the numeric keypad to enter the IP address, and touch the OK button. Touch the Yes button to confirm. 5. Use the numeric keypad to enter the subnet mask, and touch the OK button. Touch the Yes button to confirm. 6. Use the numeric keypad to enter the default gateway, and touch the OK button. Touch the Yes button to confirm.
Link speed and duplex settings NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks. The link speed and communication mode of the print server must match the network hub. For most situations, leave the product in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the product from communicating with other network devices. If you need to make changes, use the product control panel.
5. ENWW Setting Description Automatic The print server automatically configures itself for the highest link speed and communication mode allowed on the network. 10T Half 10 megabytes per second (Mbps), half-duplex operation 10T Full 10 Mbps, full-duplex operation 100TX Half 100 Mbps, half-duplex operation 100TX Full 100 Mbps, full-duplex operation Touch the OK button. The product turns off and then on.
HP Device Toolbox (Windows) Use the HP Device Toolbox for Windows to view or change product settings from your computer. This tool opens the HP Embedded Web Server for the product. NOTE: This tool is available only if you performed a full installation when you installed the product. 62 1. Click the Start button, and then click the Programs item. 2. Click your HP product group, and then click the HP Device Toolbox item.
Tab or section Description System tab ● Device Information: Provides basic product and company information. Provides the ability to configure the product from your computer. ● Paper Setup: Allows you to change the paper-handling defaults for the product. ● Print Quality: Allows you to change the print quality defaults for the product, including calibration settings. ● Print Density: Allows you to change the contrasts, highlights, midtones, and shadows values for each supply.
HP Utility for Mac OS X Use the HP Utility for Mac OS X to view or change product settings from your computer. This tool opens the HP Embedded Web Server for the product. You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP/IPbased network. Open the HP Utility ▲ From the dock, click HP Utility. -orFrom Applications, click Hewlett Packard, and then click HP Utility.
HP Web Jetadmin HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP devices, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
Product security features The product supports security standards and recommended protocols that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the product. For in-depth information about HP's secure imaging and printing solutions, visit www.hp.com/go/ secureprinting. The site provides links to white papers and FAQ documents about security features.
Economy settings Print with EconoMode This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality. HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge.
Set the sleep delay (touchscreen control panel) NOTE: This section applies to the HP LaserJet Pro 200 color M251nw Printer model only. 1. From the Home screen on the product control panel, touch the Setup 2. Open the following menus: 3. ● System Setup ● Energy Settings ● Sleep Delay button. Select the time for the sleep delay. NOTE: The default value is 15 Minutes.
Set the Auto Power Down delay (touchscreen control panel) NOTE: This section applies to the HP LaserJet Pro 200 color M251nw Printer model only. 1. From the Home screen on the product control panel, touch the Setup 2. Open the following menus: 3. ● System Setup ● Energy Settings ● Auto Power Down ● Auto-Off Delay button. Select the time for the power-down delay. NOTE: The default value is 30 Minutes. 4.
Print when a toner cartridge is at estimated end of life Supply-related notifications are communicated on the product control panel, Desktop Alerts, software applications, and network alerts. A Low message—where is the color toner cartridge: The product indicates when a supply level is low. Actual cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The supply does not need to be replaced now.
or never. The default prompt setting is 100 pages. This option is provided as a customer convenience and is not an indication these pages will have acceptable print quality. ● On the Color Cartridges menu only, select Print Black to alert you when the toner cartridge is very low, but to continue printing in black only. Once an HP supply has reached Very Low, HP’s Premium Protection Warranty on that supply has ended.
Store and recycle supplies Recycle supplies To recycle a genuine HP toner cartridge, place the used cartridge in the box in which the new cartridge arrived. Use the enclosed return label to send the used supply to HP for recycling. For complete information, see the recycling guide that is included with each new HP supply item. Toner cartridge storage Do not remove the toner cartridge from its package until you are ready to use it.
Replacement instructions Replace the toner cartridges 1. Open the front door. 2. Pull out the toner cartridge drawer.
74 3. Grasp the handle on the toner cartridge, and then pull the toner cartridge straight up to remove it. 4. Remove the new toner cartridge from the packaging. 5. Gently rock the toner cartridge from front to back to distribute the toner evenly inside the cartridge.
6. Remove the plastic shield from the bottom of the new toner cartridge. 7. Do not touch the imaging drum on the bottom of the toner cartridge. Fingerprints on the imaging drum can cause print-quality problems. 8. Insert the new toner cartridge into the product.
9. Pull the tab on the left side of the toner cartridge straight up to completely remove the sealing tape. Discard the sealing tape. 10. Close the toner cartridge drawer. 11. Close the front door. 12. Place the old toner cartridge and the plastic shield in the box for the new toner cartridge. Follow the recycling instructions that are included in the box.
Update the firmware HP offers periodic upgrades to the product firmware. You can load the firmware updates manually, or you can set the product to automatically load firmware updates. Manually update the firmware (LCD control panel) NOTE: This section applies to the HP LaserJet Pro 200 color M251n Printer model only. 1. At the control panel, press the OK button to open the menus. 2. Open the following menus: 3.
3. ● Manage Updates ● Check Automatically Select the On option, and then press the OK the button. Set the product to automatically update the firmware (touchscreen control panel) NOTE: This section applies to the HP LaserJet Pro 200 color M251nw Printer model only. 1. From the Home screen on the control panel, touch the Setup 2. Open the following menus: 3. 78 ● Service ● LaserJet Update ● Manage Updates ● Check Automatically button. Touch the On option.
5 ENWW Solve problems ● Solve problems checklist ● Restore the factory-set defaults ● Control panel help system ● Interpret control panel messages ● Paper feeds incorrectly or becomes jammed ● Clear jams ● Improve print quality ● The product does not print or it prints slowly ● Solve walk-up USB printing problems ● Solve direct connection problems ● Solve wired network problems ● Solve wireless network problems ● Solve product software problems with Windows ● Solve product soft
Solve problems checklist Follow these steps when trying to solve a problem with the product. ● Step 1: Make sure that the product is set up correctly ● Step 2: Check the cabling or wireless connection ● Step 3: Check the control panel for error messages ● Step 4: Check the paper ● Step 5: Check the software ● Step 6: Test print functionality ● Step 7: Check the supplies ● Step 8: Try sending a print job from a computer Step 1: Make sure that the product is set up correctly 1.
Step 3: Check the control panel for error messages The control panel should indicate ready status. If an error message appears, resolve the error. Step 4: Check the paper 1. Make sure that the paper that you are using meets specifications. 2. Make sure that the paper is loaded correctly in the input tray. Step 5: Check the software 1. Make sure that the product software is installed correctly. 2. Verify that you have installed the printer driver for this product.
Restore the factory-set defaults Restoring the factory-set defaults returns all of the product and network settings to the factory defaults. It will not reset the page count, tray size, or language. To restore the product to the factory-default settings, follow these steps. CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also deletes any pages that are stored in the memory. The procedure then automatically restarts the product.
Control panel help system NOTE: This section applies to the HP LaserJet Pro 200 color M251nw Printer model only. The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu.
Interpret control panel messages Control panel message types The control panel messages indicate the current product status or situations that might require action. Alert and warning messages appear temporarily and might require you to acknowledge the message button to cancel the job. With by pressing the OK button to resume or by pressing the Cancel certain warnings, the job might not complete or the print quality might be affected.
Recommended action Turn the product off, wait at least 30 seconds, and then turn the product on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on. If the message persists, contact HP support. 50.x Fuser Error Turn off then on Description The product has experienced an error with the fuser.
If the message persists, contact HP support. 55.X Error Turn off then on Description The product has experienced an internal error. Recommended action Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on. If the message persists, contact HP support.
Recommended action Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on. If the message persists, contact HP support. Black Cartridge Low Description The toner cartridge is nearing the end of its useful life. Recommended action Printing can continue, but consider having a replacement supply on hand.
Cleaning Description The product periodically performs a cleaning procedure to maintain the best print quality. Recommended action Wait for the cleaning process to finish. Cyan Cartridge Low Description The toner cartridge is nearing the end of its useful life. Recommended action Printing can continue, but consider having a replacement supply on hand. Cyan in wrong position Description The toner cartridge is installed in the incorrect slot.
Device error Press [OK] Description An internal error occurred. Recommended action Press the OK button to resume the job. Door open Description The product toner cartridge door is open. Recommended action Close the door. Genuine HP supply installed Description A genuine HP supply was installed. Recommended action No action necessary. Incompatible Description You have installed a toner cartridge that is intended for use in a different HP product model.
Install cartridge Description The toner cartridge is either not installed or not correctly installed in the product. Recommended action Install the toner cartridge. Invalid driver Press [OK] Description You are using an incorrect printer driver. Recommended action Select the correct printer driver. Jam in Description The product has detected a jam. Recommended action Clear the jam from the location indicated. The job should continue to print. If it does not, try reprinting the job.
Load tray 1 , Description No trays are configured for the paper type and size that the print job is requesting. Recommended action Load the correct paper into Tray 1. Load tray 1 PLAIN Cleaning Mode Description The product is ready to process the cleaning operation. Recommended action Load Tray 1 with plain paper in the size indicated, and then press the OK button. Magenta Cartridge Low Description The toner cartridge is nearing the end of its useful life.
Once an HP supply has reached very low, HP's Premium Protection Warranty on that supply has ended. All print defects or cartridge failures incurred when an HP supply is used in continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement. Manual duplex Load tray 1 Press [OK] Description The first side of a manual duplex job has printed, and the page needs to be loaded to process the second side.
Recommended action Press the OK button to continue printing the job, but output might be affected. If the error persists, turn the power off and then on. Resend the print job. Rear door open Description The product rear door is open. Recommended action Close the door. Remove shipping lock from cartridge Description A toner cartridge shipping lock is installed. Recommended action Pull the orange tab to remove the shipping lock from the cartridge.
Supplies low Description More than one supply item is low. Recommended action Check the supply level gauges on the control panel, or print a supplies status page to determine which toner cartridges are low. Printing will continue until a Very Low message displays. Consider having replacement supplies on hand. Unexpected size in tray 1 Load Press [OK] Description The product has detected paper in the tray that does not match the configuration for the tray.
Recommended action Printing can continue, but consider having a replacement supply on hand. Used supplies in use Description You are using more than one toner cartridge that reached the default low threshold while it was installed in a product. Recommended action Printing can continue, but consider having replacement supplies on hand. Yellow Cartridge Low Description The toner cartridge is nearing the end of its useful life.
Paper feeds incorrectly or becomes jammed The product does not pick up paper If the product does not pick up paper from the tray, try these solutions. 1. Open the product and remove any jammed sheets of paper. 2. Load the tray with the correct size of paper for your job. 3. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it. 4.
Clear jams Jam locations Jams can occur in these locations: 1 Output bin 2 Rear door 3 Input tray Loose toner might remain in the product after a jam. This problem typically resolves itself after a few sheets have been printed. Clear jams in the paper input tray CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects is not covered by the warranty. When removing jammed paper, pull it straight out from the product.
98 1. Pull out the tray, and lift the jam access door above the tray. 2. With both hands, grasp the paper, and carefully pull it free from the product. 3. Replace the tray. 4. Press the OK button to continue printing.
Clear jams from the output bin CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. 1. With both hands, grasp the paper, and carefully pull it free from the product. Clear jams from the rear door 1. Open the rear door. CAUTION: The fuser is located above the rear door, and it is hot. Do not attempt to reach into the area above the rear door until the fuser is cool.
2. With both hands, grasp the paper, and carefully pull it free from the product. NOTE: If the sheet tears, remove all fragments before continuing. Do not use sharp objects to remove fragments. 3. 100 Close the rear door.
Improve print quality Check the paper type setting (Windows) Check the paper type setting if you are having any of the following problems: ● Toner is smearing on the printed pages. ● Repeated marks occur on the printed pages. ● Printed pages are curled. ● Toner flakes off the printed pages. ● Printed pages have small unprinted areas. 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3.
6. Select a type from the Media-type drop-down list. 7. Click the Print button. Check toner cartridge status Print the supplies status page (LCD control panel) NOTE: This section applies to the HP LaserJet Pro 200 color M251n Printer model only. Information pages reside within the product memory. These pages help diagnose and solve problems with the product.
Print a cleaning page Print a cleaning page to remove dust and excess toner from the paper path if you are having any of the following problems: ● Specks of toner are on the printed pages. ● Toner is smearing on the printed pages. ● Repeated marks occur on the printed pages. Print a cleaning page (LCD control panel) NOTE: This section applies to the HP LaserJet Pro 200 color M251n Printer model only. 1. At the control panel, press the OK button to open the menus. 2.
Perform additional print quality troubleshooting Print the print quality page (LCD control panel) NOTE: This section applies to the HP LaserJet Pro 200 color M251n Printer model only. 1. From the Home screen on the product control panel, touch the Setup 2. Touch the Reports button. 3. Touch the Print Quality Page button. button. Print the print quality page (touchscreen control panel) NOTE: This section applies to the HP LaserJet Pro 200 color M251nw Printer model only. 1.
Section Print-cartridge 3 Black 4 Magenta ● If dots or streaks appear in only one of the groups, replace the toner cartridge that correlates with that group. ● If dots appear in more than one group, print a cleaning page. If this does not solve the problem, determine if the dots are always the same color; for example, if magenta dots appear in all five color bands. If the dots are all the same color, replace that toner cartridge. ● If a streak continues through multiple color bands, contact HP.
Check the paper and printing environment Use paper that meets HP specifications Use different paper if you are having any of the following problems: ● The printing is too light or seems faded in areas. ● Specks of toner are on the printed pages. ● Toner is smearing on the printed pages. ● Printed characters seem misformed. ● Printed pages are curled. Always use a paper type and weight that this product supports.
Adjust color settings in the printer driver Change the color theme for a print job 1. On the File menu in the software program, click Print. 2. Click Properties or Preferences. 3. Click the Color tab. 4. Select a color theme from the Color Themes drop-down list. ● Default (sRGB): This theme sets the product to print RGB data in raw device mode. When using this theme, manage color in the software program or in the operating system for correct rendering.
4. Click the Automatic or Manual setting. ● Automatic setting: Select this setting for most color print jobs ● Manual setting: Select this setting to adjust the color settings independent from other settings. NOTE: Changing color settings manually can impact output. HP recommends that only color graphics experts change these settings. 5. Click the Print in Grayscale option to print a color document in black and white. Use this option to print color documents for photocopying or faxing. 6.
HP UPD PCL 5 HP UPD PCL 6 ● Recommended for general office printing in Windows environments ● Compatible with previous PCL versions and older HP LaserJet products ● The best choice for printing from third-party or custom software programs ● The best choice when operating with mixed environments, which require the product to be set to PCL 5 (UNIX, Linux, mainframe) ● Designed for use in corporate Windows environments to provide a single driver for use with multiple printer models ● Preferred whe
The product does not print or it prints slowly The product does not print If the product does not print at all, try the following solutions. 1. 110 Make sure the product is turned on and that the control panel indicates it is ready. ◦ If the control panel does not indicate the product is ready, turn the product off and then on again. ◦ If the control panel indicates the product is ready, try sending the job again. 2.
The product prints slowly If the product prints, but it seems slow, try the following solutions. ENWW 1. Make sure the computer meets the minimum specifications for this product. For a list of specifications, go to this Web site: www.hp.com/support/ljcolorm251series. 2. When you configure the product to print on some paper types, such as heavy paper, the product prints more slowly so it can correctly fuse the toner to the paper.
Solve walk-up USB printing problems ● The USB Flash Drive menu does not open when you insert the USB accessory ● The file does not print from the USB storage accessory ● The file that you want to print is not listed in the USB Flash Drive menu The USB Flash Drive menu does not open when you insert the USB accessory 1. You might be using a USB storage accessory or a file system that this product does not support.
The file that you want to print is not listed in the USB Flash Drive menu ENWW 1. You might be trying to print a file type that the USB printing feature does not support. The product supports .PDF and .JPEG file types. 2. You might have too many files in a single folder on the USB storage accessory. Reduce the number of files in the folder by moving them to subfolders. 3. You might be using a character set for the file name that the product does not support.
Solve direct connection problems If you have connected the product directly to a computer, check the cable. 114 ● Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not longer than 5 m (16.4 ft). Try using a shorter cable. ● Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary.
Solve wired network problems Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page from the product control panel and locate the product IP address that is listed on this page.
The computer is unable to communicate with the product 1. Test network communication by pinging the network. a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and then type cmd. b. Type ping followed by the IP address for your product. For Mac OS X, open the Network Utility, and then supply the IP address in the correct field in the Ping pane. c. 2. If the window displays round-trip times, the network is working.
Solve wireless network problems NOTE: This section applies to the HP LaserJet Pro 200 color M251nw Printer model only. Wireless connectivity checklist ● Verify that the network cable is not connected. ● Verify that the product and the wireless router are turned on and have power. Also make sure that the wireless radio in the product is turned on. ● Verify that the service set identifier (SSID) is correct. Print a configuration page to determine the SSID.
The product does not print, and the computer has a third-party firewall installed 1. Update the firewall with the most recent update available from the manufacturer. 2. If programs request firewall access when you install the product or try to print, make sure you allow the programs to run. 3. Temporarily turn off the firewall, and then install the wireless product on the computer. Enable the firewall when you have completed the wireless installation.
The wireless network is not functioning 1. Make sure that the network cable is not connected. 2. To verify if the network has lost communication, try connecting other devices to the network. 3. Test network communication by pinging the network. a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and then type cmd. b. Type ping followed by the router IP address.
Reduce interference on a wireless network The following tips can reduce interference in a wireless network: 120 ● Keep the wireless devices away from large metal objects, such as filing cabinets, and other electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt radio signals. ● Keep the wireless devices away from large masonry structures and other building structures. These objects can absorb radio waves and lower signal strength.
Solve product software problems with Windows A printer driver for the product is not visible in the Printer folder 1. Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable. 2. Try plugging the USB cable into a different USB port on the computer. An error message was displayed during the software installation 1. Reinstall the product software.
Windows 7 122 a. Click Start. b. Click Devices and Printers. c. Right-click the product driver icon, and then select Printer properties. d. Click the Ports tab, and then click Configure Port. e. Verify the IP address, and then click OK or Cancel. f. If the IP addresses are not the same, delete the driver, and reinstall the driver using the correct IP address.
Solve product software problems with Mac OS X ● The printer driver is not listed in the Print & Fax list ● The product name does not appear in the product list in the Print & Fax list ● The printer driver does not automatically set up the selected product in the Print & Fax list ● A print job was not sent to the product that you wanted ● When connected with a USB cable, the product does not appear in the Print & Fax list after the driver is selected.
A print job was not sent to the product that you wanted 1. Open the print queue and restart the print job. 2. Another product with the same or similar name might have received your print job. Print a configuration page to check the product name. Verify that the name on the configuration page matches the product name in the Print & Fax list. When connected with a USB cable, the product does not appear in the Print & Fax list after the driver is selected.
Remove software (Windows) Windows XP 1. Click Start, and then click Programs. 2. Click HP, and then click the product name. 3. Click Uninstall, and then follow the onscreen instructions to remove the software. Windows Vista and Windows 7 ENWW 1. Click Start, and then click All Programs. 2. Click HP, and then click the product name. 3. Click Uninstall, and then follow the onscreen instructions to remove the software.
Remove software (Mac OS X) You must have administrator rights to remove the software. 126 1. Disconnect the product from the computer. 2. Open Applications. 3. Select Hewlett Packard. 4. Select HP Uninstaller. 5. Select the product from the list of devices, and then click the Uninstall button. 6. After the software is uninstalled, restart the computer and empty the Trash.
6 ENWW Supplies and accessories ● Order parts, accessories, and supplies ● HP policy on non-HP supplies ● HP anticounterfeit Web site 127
Order parts, accessories, and supplies HP original toner cartridge or paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider.
Index A accessories ordering 127, 128 AirPrint 53 anticounterfeit supplies 128 applications downloading 57 Apps menu 57 archival-quality printing 45 B bin, output locating 2 bins, output jams, clearing 99 booklets printing (Mac) 40 printing (Windows) 36 C canceling print job (Mac) 43 print job (Windows) 41 cartridges non-HP 128 part numbers 128 recycling 72 replacing 73 storage 72 supplies status page 8 cleaning paper path 103 color Edge Control 49 halftone options 49 matching 49 Neutral Grays 49 printed v
HP Reconfiguration Utility network installation 56 HP Utility for Mac features 64 opening 64 HP Utility, Mac 64 HP Web Jetadmin 65 HP Web Services applications 57 enabling 57 HP Web Services, enabling 51 I input tray locating 2 interface ports locating 3 IPv4 address 58 J jams locating 97 output bin, clearing 99 preventing 96 rear door, clearing 99 tracking number of 8 Jetadmin, HP Web 65 L landscape orientation changing (Mac) 39 changing (Windows) 30 link speed settings 60 M Mac driver settings 21, 38 HP U
printing from USB storage accessories 54 product reports 8, 9 settings (Mac) 38 printing on both sides settings (Windows) 27 problem-solving no response 110 slow response 111 PS font list 8 R rear door jams 99 locating 3 recycling supplies 72 replacing toner cartridges 73 reports Color Usage Log 8 Config Report 8 Demo Page 8 Diagnostics Page 8 Menu Structure 8 Network Summary 8 PCL Font List 8 PCL6 Font List 8 Print Quality Page 8 PS Font List 8 Service Page 8 Supplies Status 8 Usage Page 8 Reports menu 8,
Windows driver settings 19 wireless network troubleshooting 117 wireless network interference 132 Index 120 ENWW
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