LASERJET PRO MFP User Guide 2 M521
HP LaserJet Pro MFP M521 User Guide
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Table of contents 1 Product introduction ......................................................................................................... 1 Product comparison .................................................................................................................. 2 Product views .......................................................................................................................... 4 Product front view ....................................................................
Enable or disable the Very Low Setting ...................................................................... 29 Customer self-repair parts ........................................................................................................ 31 Accessories ........................................................................................................................... 33 Toner cartridge .............................................................................................................
Use a printing preset (Mac OS X) .............................................................................. 73 Create a printing preset (Mac OS X) ......................................................................... 73 Automatically print on both sides (Mac OS X) ............................................................. 74 Manually print on both sides (Mac OS X) ................................................................... 75 Print multiple pages per sheet (Mac OS X) .....................
Configure the scan to network folder feature ............................................................. 103 Configure the scan to email feature ......................................................................... 103 Scan to a network folder ....................................................................................................... 105 Scan to email ......................................................................................................................
Use autoreduction for incoming faxes ...................................................................... 125 Set fax reprint settings ............................................................................................ 125 Set the fax sounds volume ...................................................................................... 126 Set the alarm volume, phone-line volume, and ring volume .......................... 126 Set stamp-received faxes ................................................
Printer sharing disclaimer ....................................................................................... 145 View or change network settings ............................................................................. 145 Manually configure IPv4 TCP/IP parameters from the control panel ............................. 145 Rename the product on a network ........................................................................... 146 Link speed and duplex settings .....................................
Clear jams .......................................................................................................................... 165 Jam locations ........................................................................................................ 165 Clear jams in the document feeder .......................................................................... 166 Clear jams in the output area ................................................................................. 168 Clear jams in Tray 1 .
Solve walk-up USB printing problems ...................................................................................... 199 The USB Flash Drive menu does not open when you insert the USB flash drive .............. 199 The file does not print from the USB flash drive ......................................................... 199 The file that you want to print is not listed in the USB Flash Drive menu ........................ 200 Solve fax problems ..........................................................
The product uses a fax over IP or VoIP phone service ................... 213 An error message displays on the control panel ......................................... 214 The No fax detected. message displays ..................................... 214 The Communication error message appears ............................... 214 The Fax storage is full message appears .................................... 215 The Fax is busy message appears .............................................
Solve product software problems with Mac OS X ..................................................................... 229 The print driver is not listed in the Print & Fax or Print & Scan list ................................. 229 The product name does not appear in the product list in the Print & Fax or Print & Scan list .......................................................................................................................
1 ENWW Product introduction ● Product comparison ● Product views ● Control panel ● Print product reports 1
Product comparison Paper handling M521dn M521dw A8P79A A8P80A Tray 1 (100-sheet capacity) Tray 2 (500-sheet capacity) Optional Tray 3 (500-sheet capacity) Standard output bin (250-sheet capacity) Rear output bin (50-sheet capacity) Automatic duplex printing Supported operating systems Windows XP, 32-bit, Service Pack 2 and greater Windows Vista, 32-bit and 64bit Windows 7, 32-bit and 64-bit Windows 2003 Server (32-bit, Service Pack 1 or greater), print and scan drivers only Windows 2008 Server (32-b
Copy M521dn M521dw A8P79A A8P80A Copies at up to 20 ppm Copy resolution is 300 dots per inch (dpi) This document feeder holds up to 50 pages and supports page sizes from 127 to 356 mm (5 to 14 in) in length and from 127 to 216 mm (5 to 8.5 in) in width Flatbed scanner supports page sizes up to 297 mm (11.7 in) in length and up to 215 mm (8.
Product views ● Product front view ● Product back view ● Interface ports ● Serial number and model number location Product front view 1 2 12 11 3 10 9 4 8 7 2 5 6 4 1 Automatic document feeder 2 Document-feeder output bin 3 Walk-up USB port (for printing and scanning without a computer) 4 Control panel with color touchscreen graphical display 5 On/off button 6 Optional Tray 3 7 Tray 2 8 Tray 1 9 Front-door-release button (access to the toner cartridge) 10 Output-bin ext
Product back view 1 2 4 3 ENWW 1 Rear door and face-up output bin (access for clearing jams) 2 Dust cover for Tray 2 (for printing on legal-size paper) 3 Power connection 4 I/O ports and security lock Product views 5
Interface ports 1 2 3 4 5 6 1 Slot for a cable-type security lock 2 Local area network (LAN) Ethernet (RJ-45) network port 3 Hi-Speed USB 2.
Serial number and model number location The model number and serial number are listed on an identification label located on the back of the product. They are also listed on the inside of the front door. The serial number contains information about the country/region of origin, the product version, production code, and the production number of the product.
Control panel ● Control-panel layout ● Control-panel Home screen ● Control panel help system Control-panel layout 1 Touchscreen display Provides access to the product features and indicates the current status of the product 2 Help button and light Provides access to the control-panel help system 3 Right arrow button and light Moves the cursor to the right or moves the display image to the next screen NOTE: 4 Cancel button and light Clears settings, cancels the current job, or exits the cur
9 Left arrow button and light Moves the cursor to the left NOTE: 10 Home button and light This button illuminates only when the current screen can use this feature. Provides access to the Home screen NOTE: This button illuminates only when the current screen can use this feature. Control-panel Home screen The Home screen provides access to the product features, and it indicates the product status. NOTE: Depending on the product configuration, the features on the Home screen can vary.
8 Apps button Provides access to the Apps menu to print directly from Web applications that you have downloaded from the HP ePrintCenter Web site at www.hpeprintcenter.
Print product reports From the Reports menu, you can print several informative pages about the product. ENWW 1. From the Home screen on the product control panel, touch the Setup 2. Touch the Reports button. 3. Touch the name of the report that you want to print. button. Menu item Description Demo Page Prints a page that demonstrates print quality Menu Structure Prints a map of the control panel-menu layout. The active settings for each menu are listed.
12 Chapter 1 Product introduction ENWW
2 ENWW Paper trays ● Supported paper sizes ● Supported paper types ● Tray 1 ● Tray 2 and optional Tray 3 ● Use paper output options 13
Supported paper sizes NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing. Table 2-1 Supported paper sizes Size and dimensions Tray 1 Tray 2 and the optional 500sheet trays Automatic duplex printing Letter 216 x 279 mm (8.5 x 11 in) Legal 216 x 356 mm (8.5 x 14 in) Executive 184 x 267 mm (7.25 x 10.5 in) 8.5 x 13 in 216 x 330 mm (8.5 x 13 in) A4 210 x 297 mm (8.3 x 11.7 in) A5 148 x 210 mm (5.8 x 8.3 in) A6 104 x 148 mm (4.1 x 5.
Table 2-1 Supported paper sizes (continued) Size and dimensions Tray 1 Tray 2 and the optional 500sheet trays Automatic duplex printing Custom 105 x 148 mm to 216 x 356 mm (4.1 x 5.8 in to 8.5 x 14 in) Custom 210 x 280 mm to 216 x 356 mm (8.3 x 11 in to 8.5 x 14 in) Envelope #10 105 x 241 mm (4.1 x 9.5 in) Envelope DL 110 x 220 mm (4.3 x 8.7 in) Envelope C5 162 x 229 mm (6.4 x 9.8 in) Envelope B5 176 x 250 mm (6.9 x 9.8 in) Envelope Monarch 98 x 191 mm (3.9 x 7.
Supported paper types For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/ ljmfpM521series. NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing.
Tray 1 ● Tray capacity and paper orientation ● Load Tray 1 Tray capacity and paper orientation To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. For short/narrow and heavy/glossy paper, load paper to less than half of the tray full indicators. Table 2-3 Tray 1 capacity Paper type Specifications Quantity Paper Range: Maximum stack height: 12 mm (0.
Load Tray 1 18 1. Open Tray 1. 2. Pull out the paper support and fold out the extension.
3. Load the paper into the tray. Make sure that the paper fits under the tabs and below the maximum-height indicators. 4. Adjust the side guides so that they lightly touch the paper stack but do not bend the paper.
Tray 2 and optional Tray 3 ● Tray capacity and paper orientation ● Load Tray 2 and optional Tray 3 Tray capacity and paper orientation To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. For short/narrow and heavy/glossy paper, load paper to less than half of the tray-full indicators.
Load Tray 2 and optional Tray 3 NOTE: The procedure to load paper for Tray 3 is the same as for Tray 2. Only Tray 2 is shown here. 1. Pull the tray out and lift up slightly to remove it completely from the product. 2. Pinch the release that is located on the left guide and slide the side guides to the correct paper size. 3. Pinch the release that is located on the rear paper guide and slide it to the correct paper size.
4. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack is below the maximum-height indicators. 5. Slide the tray completely into the product.
Use paper output options Print to the standard output bin The standard output bin collects paper face-down, in the correct order. Use this bin for most print jobs, including transparencies. To use the standard output bin, be sure that the rear output bin is closed. To avoid jams, do not open or close the rear output bin while the product is printing. The standard output bin holds up to 250 sheets of 75 g/m2 (20 lb) paper.
24 Chapter 2 Paper trays ENWW
3 ENWW Parts, supplies, and accessories ● Order parts, accessories, and supplies ● HP policy on non-HP supplies ● HP anticounterfeit Web site ● Print when a toner cartridge is at estimated end of life ● Customer self-repair parts ● Accessories ● Toner cartridge 25
Order parts, accessories, and supplies 26 HP original toner cartridges and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider.
HP policy on non-HP supplies Hewlett-Packard Company cannot recommend the use of non-HP toner cartridges, either new or remanufactured. NOTE: For HP printer products, the use of a non-HP toner cartridge or a refilled toner cartridge does not affect either the warranty to the customer or any HP support contract with the customer.
HP anticounterfeit Web site Go to www.hp.com/go/anticounterfeit when you install an HP toner cartridge and the control-panel message says the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the problem. Your toner cartridge might not be a genuine HP toner cartridge if you notice the following: 28 ● The supplies status page indicates that a non-HP supply is installed. ● You are experiencing a high number of problems with the toner cartridge.
Print when a toner cartridge is at estimated end of life Black cartridge is low: The product indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now. Black cartridge is very low: The product indicates when the toner cartridge level is very low. Actual toner cartridge life remaining may vary.
When the product is set to the Prompt option, there is some risk that faxes will not print after the new cartridge is installed if your product has received more faxes than the memory can hold while the product is waiting for the prompt to be acknowledged. Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge has ended.
Customer self-repair parts The following customer self-repair parts are available for the product. ● Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not provided under the HP product warranty.
Table 3-1 Customer self-repair parts (continued) 32 Item Description Self-replacement options Part number Power cable 220V – 10A Replacement cable – South America/Chile/Peru Mandatory 8121-0735 Power cable 220 / 110V Replacement cable – Thailand/ Philippines Mandatory 8121-0734 Power cable 110V – 10A Replacement cable – Saudi Arabia/Others Mandatory 8121-0740 Chapter 3 Parts, supplies, and accessories ENWW
Accessories ENWW Item Description Part number Optional 500-sheet tray and feeder unit Optional tray to increase paper capacity. CE530A MFP Stand A storage cabinet that is installed beneath the product.
Toner cartridge ● Toner-cartridge view ● Toner-cartridge information ● Replace the toner cartridge Toner-cartridge view 2 3 1 1 Imaging drum CAUTION: 34 Do not touch the shutter or the surface of the roller. Doing so can damage the cartridge.
Toner-cartridge information Capacity Cartridge number Part number Standard-capacity replacement black toner cartridge 55A CE255A High-capacity replacement black toner cartridge 55X CE255X For more information about supplies, go to www.hp.com/go/learnaboutsupplies. The information contained herein is subject to change without notice. For the latest supplies information go to www.hp.com/support/ljmfpM521series.
Replace the toner cartridge CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used toner cartridges is on the toner-cartridge box. 1. Press the front-door-release button. 2 2. Open the front door.
3. Remove the used toner cartridge from the product. 1 2 4. Remove the new toner cartridge from the bag. Place the used toner cartridge in the bag for recycling. 5. Grasp the front and back of the toner cartridge, and distribute the toner by gently rocking the toner cartridge five or six times. CAUTION: Do not touch the shutter or the surface of the roller. 6. Remove the sealing tape from the new toner cartridge. Recycle the tape with the used toner cartridge.
7. Align the toner cartridge with the tracks inside the product, and insert the toner cartridge until it is firmly seated. 1 2 8. Close the front door.
4 ENWW Print ● Supported print drivers (Windows) ● Change print-job settings (Windows) ● Change print-job settings (Mac OS X) ● Print tasks (Windows) ● Print tasks (Mac OS X) ● Create archival-quality prints ● Use HP ePrint ● Use AirPrint ● Use walk-up USB printing 39
Supported print drivers (Windows) Print drivers provide access to the product printing system. The following print drivers are available at www.hp.com/go/ljmfpM521series_software. HP PCL 6 driver HP UPD PS driver HP UPD PCL 5 HP UPD PCL 6 ● Provided as the default driver on the in-box CD. This driver is automatically installed unless you select a different one.
The HP UPD communicates directly with each HP product, gathers configuration information, and then customizes the user interface to show the product’s unique, available features. It automatically enables features that are available for the product, such as two-sided printing and stapling, so you do not need to enable them manually. For more information, go to www.hp.com/go/upd. UPD installation modes Traditional mode Dynamic mode ENWW ● To use this mode, download UPD from the Internet. Go to www.hp.
Change print-job settings (Windows) ● Priority for changing print-job settings ● Change the settings for all print jobs until the software program is closed ● Change the default settings for all print jobs ● Change the product configuration settings Priority for changing print-job settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program.
Change the default settings for all print jobs 1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view): Click Start, and then click Printers and Faxes. Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click Start, click Settings, and then click Printers. Windows Vista: Click the Windows icon in the lower-left corner of the screen, click Control Panel, and then click Printers.
Change print-job settings (Mac OS X) ● Priority for changing print-job settings ● Change the settings for all print jobs until the software program is closed ● Change the default settings for all print jobs ● Change the product configuration settings Priority for changing print-job settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then open a menu for which you want to change the print settings. 4. For each menu, select the print settings that you want to save for reuse. 5. In the Presets menu, click the Save As... option, and enter a name for the preset. 6. Click the OK button. These settings are saved in the Presets menu.
Print tasks (Windows) ● Use a printing shortcut (Windows) ● Create printing shortcuts (Windows) ● Automatically print on both sides (Windows) ● Manually print on both sides (Windows) ● Print multiple pages per sheet (Windows) ● Select the page orientation (Windows) ● Select the paper type (Windows) ● Print the first or last page on different paper (Windows) ● Scale a document to fit page size (Windows) ● Create a booklet (Windows) ● Select the paper size (Windows) ● Select a custom pa
3. Click the Printing Shortcuts tab. 4. Select one of the shortcuts. Click the OK button to close the Document Properties dialog box. NOTE: When you select a shortcut, the corresponding settings change on the other tabs in the print driver. 5. In the Print dialog box, click the OK button to print the job.
Create printing shortcuts (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab. 4. Select an existing shortcut as a base. NOTE: Always select a shortcut before adjusting any of the settings on the right side of the screen. If you adjust the settings and then select a shortcut, all your adjustments are lost.
5. Select the print options for the new shortcut. 6. Click the Save As button.
50 7. Enter a name for the shortcut, and then click the OK button. 8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.
Automatically print on both sides (Windows) The product supports the following paper sizes for automatic duplex printing: ● Letter ● Legal ● A4 ● 8.5 x 13 The product supports the following paper types for automatic duplex printing: ● Unspecified ● Plain ● HP EcoSMART Lite ● Light 60–74 g ● Midweight 96–110 g ● Letterhead ● Preprinted ● Prepunched ● Colored ● Bond ● Recycled For other paper types or sizes, use manual duplex printing. 1.
52 3. Click the Finishing tab. 4. Select the Print on both sides check box. Click the OK button to close the Document Properties dialog box. 5. In the Print dialog box, click the OK button to print the job.
Manually print on both sides (Windows) For paper sizes and types that the automatic duplexer does not support, use manual duplex printing. To use this option, the product must be configured to enable manual duplexing. The first five steps of the following task need to be performed only one time. After that, you can manually print on both sides by starting with step 6. 1.
54 6. Load Tray 1 with the paper for your document. 7. From the software program, select the Print option. 8. Select the product, and then click the Properties or Preferences button. 9. Click the Paper/Quality tab.
10. Select the appropriate paper size for your document, and select the type of paper you are using. In the Paper source drop-down list, select the Manual Feed in Tray 1 option. 11. Click the Finishing tab. 12. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the job.
13. Retrieve the printed stack from the output bin, and place it with the printed-side facing down in Tray 1. NOTE: Do not rotate or turn over the pages. 14. If prompted, touch the appropriate control panel button to continue.
Print multiple pages per sheet (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. Select the number of pages per sheet from the Pages per sheet drop-down list.
58 5. Select the correct Print page borders, Page order, and Orientation options. Click the OK button to close the Document Properties dialog box. 6. In the Print dialog box, click the OK button to print the job.
Select the page orientation (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab.
4. In the Orientation area, select the Portrait or Landscape option. To print the page image upside down, select the Rotate by 180 degrees option. Click the OK button to close the Document Properties dialog box. 5. 60 In the Print dialog box, click the OK button to print the job.
Select the paper type (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. From the Paper type drop-down list, click the More... option.
62 5. Expand the list of Type is: options. 6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and click the OK button. 8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.
Print the first or last page on different paper (Windows) 64 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. In the Special pages area, click the Print pages on different paper option, and then click the Settings button.
5. In the Pages in document area, select either the First or Last option. 6. Select the correct options from the Paper source and Paper type drop-down lists. Click the Add button. 7. If you are printing both the first and last pages on different paper, repeat steps 5 and 6, selecting the options for the other page.
66 8. Click the OK button. 9. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.
Scale a document to fit page size (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Effects tab.
4. Select the Print document on option, and then select a size from the drop-down list. Click the OK button to close the Document Properties dialog box. 5. 68 In the Print dialog box, click the OK button to print the job.
Create a booklet (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. Select the Print on both sides check box.
5. In the Booklet layout drop-down list, click the Left binding or Right binding option. The Pages per sheet option automatically changes to 2 pages per sheet. Click the OK button to close the Document Properties dialog box. 6. In the Print dialog box, click the OK button to print the job. Select the paper size (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4.
3. Click the Paper/Quality tab. 4. Click the Custom button. 5. Type a name for the custom size and specify the dimensions. ● The width is the short edge of the paper. ● The length is the long edge of the paper. 6. Click the Save button, and then click the Close button. 7. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job. Print watermarks (Windows) 1. From the software program, select the Print option. 2.
Cancel a print job (Windows) 1. If the print job is currently printing, cancel it by pressing the Cancel control panel. button on the product NOTE: If the print job is too far into the printing process, you might not have the option to cancel it. NOTE: Pressing the Cancel button clears the job that the product is currently processing. If more than one process is running, pressing the Cancel button clears the process that currently displays on the product control panel. 2.
Print tasks (Mac OS X) ● Use a printing preset (Mac OS X) ● Create a printing preset (Mac OS X) ● Automatically print on both sides (Mac OS X) ● Manually print on both sides (Mac OS X) ● Print multiple pages per sheet (Mac OS X) ● Select the page orientation (Mac OS X) ● Select the paper type (Mac OS X) ● Print a cover page (Mac OS X) ● Scale a document to fit page size (Mac OS X) ● Create a booklet (Mac OS X) ● Select the paper size (Mac OS X) ● Select a custom paper size (Mac OS X)
5. In the Presets menu, click the Save As... option, and enter a name for the preset. 6. Click the OK button. Automatically print on both sides (Mac OS X) The product supports the following paper sizes for automatic duplex printing: ● Letter ● Legal ● A4 ● 8.
Manually print on both sides (Mac OS X) 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select this product. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Manual Duplex menu. 4. Click the Manual Duplex box, and select a binding option. 5. Click the Print button. 6. Go to the product, and remove any blank paper that is in Tray 1. 7.
Select the paper type (Mac OS X) 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Finishing menu. 4. Select a type from the Media-type drop-down list. 5. Click the Print button. Print a cover page (Mac OS X) 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3.
4. Select a binding option from the Two-Sided drop-down list. 5. Open the menus drop-down list, and then click the Booklet Printing menu. 6. Click the Format Output as Booklet box, and select a binding option. 7. Select the paper size. 8. Click the Print button. Select the paper size (Mac OS X) 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3. In the Copies & Pages menu, click the Page Setup button. 4.
7. Select options for the remaining settings. 8. Click the Print button. Cancel a print job (Mac OS X) 1. If the print job is currently printing, cancel it by pressing the Cancel control panel. button on the product NOTE: If the print job is too far into the printing process, you might not have the option to cancel it. NOTE: Pressing the Cancel button clears the job that the product is currently processing.
Create archival-quality prints Archive print produces output that is less susceptible to toner smearing and dusting. Use archive print to create documents that you want to preserve or archive. NOTE: Archival-quality printing is accomplished by increasing the temperature of the fuser. Because of the increased temperatures, the product prints at half-speed to avoid damage. ENWW 1. From the Home screen on the product control panel, touch the Setup 2. Touch the Service menu. 3.
Use HP ePrint Use HP ePrint to print documents by sending them as an email attachment to the product's email address from any email enabled device. NOTE: The product must be connected to a wired or wireless network and have Internet access to use HP ePrint. 1. To use HP ePrint, you must first enable HP Web Services. a. From the Home screen on the product control panel, touch the Web Services b. Touch the Enable Web Services button. button. 2.
Use AirPrint Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly to the product from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third generation or later) in the following applications: ● Mail ● Photos ● Safari ● Select third-party applications To use AirPrint, the product must be connected to a network. For more information about using AirPrint and about which HP products are compatible with AirPrint, go to www.hp.com/go/airprint.
Use walk-up USB printing 1. Insert the USB flash drive into the USB port on the front of the product. 2 2. 82 The USB Flash Drive menu opens. Touch the arrow buttons to scroll through the options. ● Print Documents ● View and Print Photos ● Scan to USB Drive 3. To print a document, touch the Print Documents screen, and then touch the name of the folder on the USB drive where the document is stored. When the summary screen opens, you can touch it to adjust the settings.
5 ENWW Copy ● Set new default copy settings ● Restore copy default settings ● Make a single copy ● Make multiple copies ● Copy a multiple-page original ● Copy identification cards ● Collate a copy job ● Copy on both sides (duplex) ● Reduce or enlarge a copy ● Optimize copy quality ● Adjust the lightness or darkness for copies ● Copy in draft mode ● Set the paper size and type for copying on special paper 83
Set new default copy settings You can save any combination of copy settings as the default settings to use for every job. 84 1. From the Home screen, touch the Copy button. 2. Touch the Settings button. 3. Configure the copy settings to meet your preferences, and then scroll to and touch the Set as New Defaults button. 4. Touch the Yes button.
Restore copy default settings Use this procedure to restore the factory default copy settings. ENWW 1. From the Home screen, touch the Copy button. 2. Touch the Settings button. 3. Scroll to and touch the Restore Defaults button. 4. Touch the OK button to restore the defaults.
Make a single copy 1. Load the document onto the scanner glass or into the document feeder. NOTE: If documents are in the document feeder and on the scanner glass at the same time, the product processes the document in the document feeder and not the one on the scanner glass. 86 2. If you loaded the document into the document feeder, adjust the guides until they are snug against the paper. 3. From the Home screen on the product control panel, touch the Copy button. 4.
Make multiple copies 1. Load the document onto the scanner glass or into the document feeder. NOTE: If documents are in the document feeder and on the scanner glass at the same time, the product processes the document in the document feeder and not the one on the scanner glass. 2. If you loaded the document into the document feeder, adjust the guides until they are snug against the paper. 3. From the Home screen on the product control panel, touch the Copy button. 4.
Copy a multiple-page original 88 1. Insert the originals into the document feeder face-up. 2. Adjust the guides until they are snug against the paper. 3. From the Home screen, touch the Copy button. 4. Touch the Start Copy button to start copying.
Copy identification cards Use the ID Copy feature to copy both sides of identification cards, or other small-size documents, onto the same side of one sheet of paper. The product prompts you to copy the first side and then to place the second side on a different area of the scanner glass and copy again. The product prints both images at the same time. 1. Load the document onto the scanner glass. 2. From the Home screen, touch the Copy button. 3. Touch the ID Copy button. 4.
Collate a copy job 1. Load the document onto the scanner glass or into the document feeder. NOTE: If documents are in the document feeder and on the scanner glass at the same time, the product processes the document in the document feeder and not the one on the scanner glass. 90 2. From the Home screen on the product control panel, touch the Copy button. 3. Touch the Settings button, and then scroll to and touch the Collation button.
Copy on both sides (duplex) Copy on both sides automatically 1. Load the original documents into the document feeder with the first page facing up, and with the top of the page leading. 2. Adjust the paper guides to fit the size of the document. 3. From the Home screen on the product control panel, touch the Copy button. 4. Touch the Settings button. 5. Scroll to and touch the Two-Sided button. 6. Touch the arrow buttons to scroll through the options, and then touch an option to select it. 7.
Copy on both sides manually 92 1. Place the document face-down on the scanner glass with the upper-left corner of the page in the upper-left corner of the glass. Close the scanner. 2. From the Home screen on the product control panel, touch the Copy button. 3. Touch the Settings button. 4. Scroll to and touch the Two-Sided button. 5. Touch the arrow buttons to scroll through the options, and then touch an option to select it. 6. Touch the Start Copy button to start copying. 7.
Reduce or enlarge a copy 1. Load the document onto the scanner glass or into the document feeder. NOTE: If documents are in the document feeder and on the scanner glass at the same time, the product processes the document in the document feeder and not the one on the scanner glass. 2. From the Home screen on the product control panel, touch the Copy button. 3. Touch the Settings button, and then touch the Reduce/Enlarge button.
Optimize copy quality The following copy-quality settings are available: 94 ● Auto Select: Use this setting when you are not concerned about the quality of the copy. This is the default setting. ● Mixed: Use this setting for documents that contain a mixture of text and graphics. ● Text: Use this setting for documents that contain mostly text. ● Picture: Use this setting for documents that contain mostly graphics. 1. Load the document onto the scanner glass or into the document feeder. 2.
Adjust the lightness or darkness for copies 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. Touch the Settings button. 4. Touch the Lighter/Darker button. 5. Touch the “+” or “-” button to adjust the setting, and then touch the OK button. 6. Touch the Start Copy button to start copying.
Copy in draft mode Using draft mode can use less toner. However, using draft mode can also reduce print quality. HP does not recommend the full-time use of draft mode. If draft mode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge. 96 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button.
Set the paper size and type for copying on special paper 1. From the Home screen, touch the Copy button. 2. Touch the Settings button, and then scroll to and touch the Paper button. 3. From the list of paper sizes, touch the name of the paper size that is in Tray 1. NOTE: The product supports these sizes for copying: Letter, Legal, and A4. ENWW 4. From the list of paper types, touch the name of the paper type that is in Tray 1. 5. Touch the Start Copy button to start copying.
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6 ENWW Scan ● Scan by using the HP Scan software (Windows) ● Scan by using the HP Scan software (Mac OS X) ● Scan to a USB flash drive ● Set up scan to network folder and scan to email features ● Scan to a network folder ● Scan to email ● Scan by using other software 99
Scan by using the HP Scan software (Windows) 1. Double-click the HP Scan icon on the computer desktop. If the icon is not on the computer desktop, open the Programs folder, click HP, open the folder for this product, and then click HP Scan. 2. Select a scanning shortcut, and adjust the settings if necessary. 3. Click Scan. NOTE: Click Advanced Settings to gain access to more options. Click Create New Shortcut to create a customized set of settings and save it in the list of shortcuts.
Scan by using the HP Scan software (Mac OS X) ENWW 1. Open the HP Scan software, which is located in the Hewlett-Packard folder inside the Applications folder. 2. Follow the on-screen instructions to scan the document. 3. When you have scanned all the pages, click the Send button to print the pages or save them to a file.
Scan to a USB flash drive 1. Load the document onto the scanner glass or into the document feeder. 2. Insert a USB flash drive into the port on the front of the product. 3. From the Home screen on the product control panel, touch the Scan button. 4. Touch the Scan to USB Drive screen. 5. Touch the Scan button to scan and save the file. The product creates a folder named HPSCANS on the USB drive, and it saves the file in .PDF or .JPG format using an automatically generated file name.
Set up scan to network folder and scan to email features To use these scan features, the product must be connected to a network. These scan features are not available until you configure them. Use the Scan to Network Folder Setup Wizard (Windows) and the Scan to Email Wizard (Windows) at the end of the product software installation process, or use the HP Embedded Web Server to configure these features. The following instructions describe configuring the scan features by using the HP Embedded Web Server.
104 7. Click the Save and Test button at the bottom of the screen to save the settings and test the setup. 8. You can add contacts to the Email Address Book or configure other default Email Settings. These steps are optional. Click the E-mail Address Book link and the E-mail Options links in the left pane of the screen to set up these features.
Scan to a network folder Use the product control panel to scan a document and save it to a folder on the network. NOTE: In order to use this feature, the product must be connected to a network and the scan feature must be configured using the HP Embedded Web Server. 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen on the product control panel, touch the Scan button. 3. Touch the Scan to Network Folder item. 4.
Scan to email Use the product control panel to scan a file directly to an email address. The scanned file is sent to the address as an email message attachment. NOTE: In order to use this feature, the product must be connected to a network and the scan feature must be configured using the HP Embedded Web Server. 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen on the product control panel, touch the Scan button. 3. Touch the Scan to E-mail item. 4.
Scan by using other software If you install the full product software, the product is TWAIN-compliant and Windows Imaging Application (WIA)-compliant. If you install the minimum product software, the product is WIA-compliant. The product works with Windows-based programs that support TWAIN-compliant or WIA-compliant scanning devices. While you are in a TWAIN-compliant or WIA-compliant program, you can gain access to the scanning feature and scan an image directly into the open program.
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7 ENWW Fax ● Set up the product for fax ● Use the phone book ● Configure send fax settings ● Configure receive fax settings ● Set fax polling ● Use fax 109
Set up the product for fax Connect the fax port to a telephone line 1. Connect the telephone cable to the fax port on the product and to the telephone jack on the wall. The product is an analog device. HP recommends using the product on a dedicated analog telephone line. NOTE: Some countries/regions might require an adapter to the telephone cable that came with the product.
Telephones used in conjunction with the product can be employed in two ways: ● An extension phone is connected to the same phone line at another location. ● A downstream phone is connected to the product or to another device that is connected to the product. Connect additional devices in the order that is described in the following steps. The output port for each device is connected to the input port of the next, forming a "chain".
3. Touch the Basic Setup button. 4. Touch the Rings to Answer button. 5. Set the product rings-to-answer setting for at least one ring more than the number of rings for which the answering machine is set. Use the keypad to enter the number of rings, and then touch the OK button. 6. Touch the back 7. Scroll to and touch the Answer Mode button. 8. Touch the TAM button. With this setting, the product listens for fax tones after the answering machine has picked up the call.
Set up for stand-alone fax You can use the product as a stand-alone fax machine without connecting it to a computer or a network. 1. Unpack and set up the product. 2. From the Home screen on the product control panel, touch the Setup 3. Touch the Fax Setup button. 4. Touch the Fax Set-Up Utility button. 5. Follow the on-screen prompts and select the appropriate response for each question. button. NOTE: The maximum number of characters for the fax number is 20.
Use the HP Fax Setup Wizard to set the fax time, date, and header (Windows) 114 1. Click Start, and then click Programs. 2. Click HP, click the name of the product, and then click HP Fax Setup Wizard. 3. Follow the on-screen instructions in the HP Fax Setup Wizard to configure the fax settings.
Use the phone book You can store frequently dialed fax numbers (up to 120 entries) as speed-dial entries. Speed-dial entries can be individual fax numbers or groups of fax numbers. ● Create and edit speed-dial entries ● Create and edit group-dial entries ● Delete speed-dial entries ● Delete group-dial entries Create and edit speed-dial entries 1. From the Home screen on the product control panel, touch the Fax button. 2. Touch the Fax Menu button. 3. Touch the Phone Book Setup button. 4.
Delete speed-dial entries 1. From the Home screen on the product control panel, touch the Fax button. 2. Touch the Fax Menu button. 3. Touch the Phone Book Setup button. 4. Touch the Delete Entry button. Or, to delete all the entries, touch the Delete All Entries button. 5. Touch the entry that you want to delete. 6. Touch the OK button to confirm the deletion. Delete group-dial entries 116 1. From the Home screen on the product control panel, touch the Fax button. 2.
Configure send fax settings ● Set special dialing symbols and options ● Set the dial tone detection ● Set autoredial options ● Set light/dark and resolution ● Set billing codes Set special dialing symbols and options You can insert pauses into a fax number that you are dialing. Pauses are often needed when dialing internationally or connecting to an outside line.
Set the dial tone detection Normally, the product begins dialing a fax number immediately. If you are using the product on the same line as your telephone, turn on the detect-dial-tone setting. This prevents the product from sending a fax while someone is on the telephone. The factory-set default for detect dial tone is On for France and Hungary, and Off for all other countries/regions. 1. From the Home screen on the product control panel, touch the Setup 2. Touch the Fax Setup menu. 3.
Set the redial-on-no-answer option If this option is on, the product redials automatically if the receiving machine does not answer. The factory-set default for the redial-on-no-answer option is Off. 1. From the Home screen on the product control panel, touch the Setup 2. Touch the Fax Setup menu. 3. Touch the Advanced Setup menu. 4. Scroll to and touch the Redial if No Answer button, and then touch the On or Off button. button.
● Superfine: This setting is best used for documents that mix text and images. The transmission time is slower than the Fine setting but faster than the Photo setting. ● Photo: This setting produces the best images, but greatly increases the transmission time. Set the fax resolution for the current fax job 1. From the Home screen on the product control panel, touch the Fax button. 2. Touch the Fax Menu button. 3. Touch the Send Options button. 4.
Use billing codes 1. Load the document in the document feeder or on the scanner glass. 2. From the Home screen on the product control panel, touch the Fax button. 3. Enter the fax number, or select a speed-dial or group-dial entry. 4. Touch the Start Fax button. 5. Enter the billing code, and then touch the OK button. Print the billing-code report The billing-code report is a printed list of all the fax billing codes and the total number of faxes billed to each code.
Configure receive fax settings ● Set fax forwarding ● Set the answer mode ● Block or unblock fax numbers ● Set the number of rings-to-answer ● Set distinctive ring ● Use autoreduction for incoming faxes ● Set fax reprint settings ● Set the fax sounds volume ● Set stamp-received faxes ● Set the private receive feature Set fax forwarding You can set your product to forward incoming faxes to another fax number. When the fax arrives at your product, it is stored in the memory.
● Fax/Tel: The product answers incoming calls immediately. If it detects the fax tone, it processes the call as a fax. If it does not detect the fax tone, it creates an audible ring to alert you to answer the incoming voice call. ● Manual: The product never answers calls without intervention. You must start the fax-receiving process yourself, either by touching the Start Fax button on the control panel or by picking up a telephone that is connected to that line and dialing 1-2-3.
When the answering machine answers the call, the product listens to the call and automatically answers it if it detects fax tones. The default setting for rings-to-answer is varies by country/region. Use the following table to determine the number of rings-to-answer to use. Type of telephone line Recommended rings-to-answer setting Dedicated fax line (receiving only fax calls) Set to a number of rings within the range shown on the control-panel display.
● Double: The product answers any calls that produce a double-ring pattern. ● Triple: The product answers any calls that produce a triple-ring pattern. ● Double and Triple: The product answers any calls that produce a double-ring or triple-ring pattern. To change ring patterns for call answering, complete the following steps: 1. From the Home screen on the product control panel, touch the Setup 2. Touch the Fax Setup menu. 3. Touch the Basic Setup menu. 4.
Set the fax sounds volume Use this setting to control the volume of the fax sounds from the control panel. You can make changes to the following sounds: ● Alarm Volume ● Ring Volume ● Phone Line Volume Set the alarm volume, phone-line volume, and ring volume 1. From the Home screen on the product control panel, touch the Setup 2. Touch the System Setup menu. 3. Touch the Volume Settings menu. 4. Touch the name of the volume setting that you want to adjust, and then touch one of the options.
4. Scroll to and touch the Private Receive button, and then touch the On button. 5. If you have not already set a system password, the product prompts you to create one. NOTE: The system password is case-sensitive. a. Touch the OK button, and then use the keypad to enter the system password. b. Touch the OK button, confirm the password by entering it a second time, and then touch the OK button to save the password.
Use fax ● Supported fax programs ● Cancel a fax ● Delete faxes from memory ● Use fax on a DSL, PBX, or ISDN system ● Use fax on a VoIP service ● Fax memory contents are retained when there is a loss of power ● Security issues when connecting internal networks to public phone lines ● Fax from the flatbed scanner ● Fax from the document feeder ● Use speed dials and group-dial entries ● Send a fax from the software (Windows) ● Send a fax by dialing from a telephone connected to the fax l
Cancel a pending fax job Use this procedure to cancel a fax job in the following situations: ● The product is waiting to redial after encountering a busy signal, an unanswered call, or a communication error. ● The fax is scheduled to be sent at a future time. Use the following steps to cancel a fax job by using the Fax Job Status menu: 1. From the Home screen on the product control panel, touch the Fax button. 2. Touch the Fax Menu button. 3. Touch the Send Options button. 4.
during DSL setup, the signal can be separated so that some of the bandwidth is used to transmit an analog signal (for voice and fax) while the remaining bandwidth is used to transmit digital data. NOTE: Not all faxes are compatible with DSL services. HP does not guarantee that the product will be compatible with all DSL service lines or providers. A typical DSL modem employs a filter to separate the higher frequency DSL modem communication from lower frequency analog phone and fax modem communication.
Security issues when connecting internal networks to public phone lines The product can send and receive fax data over telephone lines that conform to public switch telephone network (PSTN) standards. The secure fax protocols make it impossible for computer viruses to be transferred from the telephone line to a computer or network. The following product features prevent virus transmission: ● No direct connection exists between the fax line and any devices that are connected to the USB or Ethernet ports.
7. The product scans the first page and then prompts you to load another page. If the document has multiple pages, touch the Yes button. Continue this process until you have scanned all the pages. 8. When you have scanned the last page, touch the No button at the prompt. The product sends the fax. Fax from the document feeder 1. Insert the originals into the document feeder face-up. NOTE: The document feeder capacity is up to 50 sheets of 75 g/m2 (20 lb) paper.
Use speed dials and group-dial entries 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen on the product control panel, touch the Fax button. 3. On the keypad, touch the fax phone book icon. 4. Touch the name of the individual or group entry that you want to use. 5. Touch the Start Fax button. Send a fax from the software (Windows) The following information provides basic instructions for sending faxes by using the software that came with the product.
3. Enter the fax number of one or more recipients. 4. Load the document in the document feeder. 5. Click Send Now. Send a fax from a third-party software program, such as Microsoft Word 1. Open a document in a third-party program. 2. Click the File menu, and then click Print. 3. Select the fax print driver from the print driver drop-down list. The fax software opens. 4. Enter the fax number of one or more recipients. 5. Include any pages loaded at the product. This step is optional. 6.
Schedule a fax to be sent later Use the product control panel to schedule a fax to be sent automatically at a future time to one or more people. When this procedure is completed, the product scans the document into memory and then returns to the Ready state. NOTE: If the product cannot transmit the fax at the scheduled time, that information is indicated on the fax error report (if that option is turned on) or recorded in the fax activity log.
Use access codes, credit cards, or calling cards To use access codes, credit cards, or calling cards, dial manually to allow for pauses and dialing codes. Send faxes internationally To send a fax to an international destination, dial manually to allow for pauses and international dialing codes.
Print a fax When the product receives a fax transmission, it prints the fax (unless the private-receive feature is enabled) and also stores it automatically to flash memory.
Reprint a fax When the Allow Fax Reprint feature is on, the product stores received faxes in memory. The product has about 3.2 MB of storage space, which holds about 250 pages. These faxes are stored continuously. Reprinting them does not clear them from the memory. The default setting for this feature is Off. Turn on the Allow Fax Reprint feature 1. From the Home screen on the product control panel, touch the Setup 2. Touch the Fax Setup menu. 3. Touch the Advanced Setup menu. 4.
Automatically print on both sides of received faxes Use the product control panel to configure the product to print two-sided copies of received faxes. 1. From the Home screen on the product control panel, touch the Setup 2. Touch the Fax Setup button. 3. Touch the Advanced Setup button. 4. Touch the Print Duplex button. 5. Touch the On button. button. Print a stored fax when the private receive feature is on To use this feature, you must enable the Private Receive feature on the product.
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8 ENWW Manage and maintain ● Use the HP Reconfiguration Utility to change the product connection (Windows) ● Set up HP Wireless Direct Printing ● Use HP Web Services applications ● Configure IP network settings ● HP Device Toolbox (Windows) ● HP Utility for Mac OS X ● Use HP Web Jetadmin software ● Economy settings ● Product security features ● Upgrade the firmware 141
Use the HP Reconfiguration Utility to change the product connection (Windows) If you are already using the product and you wish to change the way it is connected, use the HP Reconfiguration Utility to set up the connection. For example, you can reconfigure the product to use a different wireless address, to connect to a wired or wireless network, or change from a network connection to a USB connection. You can change the configuration without inserting the product CD.
Set up HP Wireless Direct Printing NOTE: This feature is available with wireless models only. The HP Wireless Direct Printing feature lets you print from your wireless mobile device directly to an HP Wireless Direct-enabled product without requiring connection to an established network or the Internet.
Use HP Web Services applications 1. From the Home screen on the product control panel, touch the Web Services 2. Touch the Enable Web Services button. button. After you download an application from the HP ePrintCenter Web site, it is available in the Apps menu on the product control panel. This process enables both HP Web Services and the Apps menu.
Configure IP network settings ● Printer sharing disclaimer ● View or change network settings ● Manually configure IPv4 TCP/IP parameters from the control panel ● Rename the product on a network ● Link speed and duplex settings Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
Rename the product on a network If you want to rename the product on a network so that it can be uniquely identified, use the HP Embedded Web Server. 1. From the Home screen on the product control panel, touch the Network button to find the product IP address. 2. To open the HP Embedded Web Server, enter the product IP address into the address line of a Web browser. NOTE: You can also access the HP Embedded Web Server from the HP Device Toolbox for Windows or the HP Utility for Mac OS X. 3.
Link speed and duplex settings NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks. The link speed and communication mode of the print server must match the network hub. For most situations, leave the product in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the product from communicating with other network devices. If you need to make changes, use the product control panel.
HP Device Toolbox (Windows) Use the HP Device Toolbox for Windows to check product status or to view or change product settings from your computer. This tool opens the HP Embedded Web Server for the product. NOTE: This tool is available only if you performed a full installation when you installed the product. Depending on how the product is connected, some features might not be available. 1. Click the Start button, and then click the Programs item. 2.
Tab or section Description Print tab ● Provides the ability to change default print settings from your computer. Printing: Change the default product print settings, such as number of copies and paper orientation. These are the same options that are available on the control panel. ● PCL5c: View and change the PCL5c settings. ● PostScript: Turn off or on the Print PS Errors feature. ● Receive Options: Configure how the product handles incoming faxes.
HP Utility for Mac OS X Use the HP Utility for Mac OS X to view or change product settings from your computer. You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP/IPbased network. Open HP Utility From the Finder, double-click Applications, double-click Hewlett-Packard, and then click HP Utility. If HP Utility is not included in the Utilities list, use the following procedure to open it: 1.
Use HP Web Jetadmin software HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
Economy settings ● Print with EconoMode ● Set the Sleep Delay ● Set the Auto Power Down delay Print with EconoMode This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality. HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge.
3. ● Auto Power Down ● Power Down Delay Select the time for the power-down delay. NOTE: The default value is 30 Minutes. 4. The product automatically wakes from the auto power-down mode when it receives jobs or when you touch the screen on the product control panel. You can change which events cause the product to wake. Open the following menus: ● System Setup ● Energy Settings ● Auto Power Down ● Wake Events To turn off a wake event, select the event and then select the No option.
Product security features The product supports security standards and recommended protocols that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the product. For in-depth information about HP's secure imaging and printing solutions, visit www.hp.com/go/ secureprinting. The site provides links to white papers and FAQ documents about security features. Lock the product 1.
Upgrade the firmware HP offers periodic upgrades to the product firmware. You can load the firmware upgrades manually, or you can set the product to automatically load firmware upgrades. Manually upgrade the firmware 1. From the Home screen on the product control panel, touch the Setup 2. Open the following menus: 3. ● Service ● LaserJet Update ● Check For Updates Now button. Touch the Yes button to prompt the product to search for firmware upgrades.
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9 ENWW Solve problems ● Solve problems checklist ● Restore the factory-set defaults ● Control panel help system ● Paper feeds incorrectly or becomes jammed ● Clear jams ● Improve print quality ● Improve copy quality ● Improve scan quality ● Improve fax quality ● The product does not print or it prints slowly ● Solve walk-up USB printing problems ● Solve fax problems ● Solve USB connection problems ● Solve wired network problems ● Solve wireless network problems ● Solve prod
Solve problems checklist Follow these steps when trying to solve a problem with the product.
4. ● If your computer or the product is connected to a wireless network, low signal quality or interference might be delaying print jobs. ● If the product is connected wirelessly, print a Wireless Network Test Report to verify that the wireless connection is working correctly. a. From the Home screen on the product control panel, touch the Setup b. Touch the Self Diagnostics button. c. Touch the Run Wireless Test button to print the report. button.
Step 7: Test copy functionality 1. Place the configuration page into the document feeder and make a copy. If paper does not feed smoothly through the document feeder, you might need to clean the document feeder rollers and separation pad. Make sure the paper meets specifications for this product. 2. Place the configuration page onto the scanner glass and make a copy. 3. If the print quality on the copied pages is not acceptable, clean the scanner glass and the small glass strip.
Restore the factory-set defaults Restoring the factory-set defaults returns all of the product and network settings to the factory defaults. It will not reset the page count, tray size, or language. To restore the product to the factory-default settings, follow these steps. CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also deletes any pages that are stored in the memory. 1. On the product control panel, touch the Setup 2.
Control panel help system The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu. Some Help screens include animations that guide you through procedures, such as clearing jams.
Paper feeds incorrectly or becomes jammed ● The product does not pick up paper ● The product picks up multiple sheets of paper ● The document feeder jams, skews, or picks up multiple sheets of paper ● Prevent paper jams from the paper trays The product does not pick up paper If the product does not pick up paper from the tray, try these solutions. 1. Open the product and remove any jammed sheets of paper. 2. Load the tray with the correct size of paper for your job. 3.
The document feeder jams, skews, or picks up multiple sheets of paper ● The original might have something on it, such as staples or self-adhesive notes, that must be removed. ● Make sure that the document-feeder cover is closed. ● The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the stack. ● The paper guides must be touching the sides of the paper stack to work correctly.
Clear jams ● Jam locations ● Clear jams in the document feeder ● Clear jams in the output area ● Clear jams in Tray 1 ● Clear jams in Tray 2 or optional Tray 3 ● Clear jams in the fuser ● Clear jams in the duplexer Jam locations Use this illustration to identify locations of jams. In addition, instructions display on the control panel to direct you to the location of jammed paper and how to clear it.
Clear jams in the document feeder 1. Open the document-feeder cover. 2. Gently pull the jammed paper out.
3. Close the document-feeder cover. Make sure it is completely closed. 4. Open the scanner lid. If paper is jammed in the scanner lid, gently pull it out.
Clear jams in the output area 1. If paper is visible from the output bin, grasp the leading edge and remove it. 2 2. Open the rear door, and push down so it is fully opened to a 90° angle. NOTE: The rear door has two positions. It opens to a 45° angle for the rear output bin and to a 90° angle for clearing jams.
3. Remove any jammed paper. 4. Close the rear door.
Clear jams in Tray 1 1. If most of the sheet of paper is visible in the tray, slowly pull the jammed paper out of the product. If most of the sheet of paper has been pulled inside the product, continue with the following steps. 2. Press the front-door-release button. 2 3. Open the front door.
4. Remove the toner cartridge. 1 2 5. Lift the jam-access covers and remove any jammed paper.
6. Reinsert the toner cartridge. 1 2 7. Close the front door.
Clear jams in Tray 2 or optional Tray 3 1. Remove the tray from the product. 2. Remove the paper from the tray, and discard any damaged paper. 3. Verify that the rear paper guide is adjusted to the indentation for the correct paper size. If necessary, pinch the release and move the rear paper guide to the correct position. It should click into place.
4. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack is below the maximum-height indicators. 5. Reinsert and close the tray. 1 2 2 2 6. Press the front-door-release button.
7. Open the front door. 1 2 8. Remove the toner cartridge. 1 2 9. Lift the jam-access covers and remove any jammed paper.
10. Reinsert the toner cartridge. 1 2 11. Close the front door.
Clear jams in the fuser 1. Press the front-door-release button. 2 2. Open the front door. 1 2 3. Remove the toner cartridge.
4. Lift the jam-access covers and remove any jammed paper. 5. Reinsert the toner cartridge. 1 2 6. Close the front door.
Clear jams in the duplexer 1. Completely remove Tray 2 from the product. 2. Push the green button to release the duplex pan. 2 3. Remove any jammed paper.
4. Close the duplex pan. 2 5. Reinsert Tray 2.
Improve print quality ● Print from a different software program ● Set the paper-type setting for the print job ● Check the toner-cartridge status ● Print a cleaning page ● Visually inspect the toner cartridge ● Check the paper and printing environment ● Check the EconoMode settings ● Try a different print driver Print from a different software program Try printing from a different software program.
7. Select the option for the type of paper you are using, and click the OK button. 8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job. Check the paper-type setting (Mac OS X) 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Finishing menu. 4.
Visually inspect the toner cartridge 1. Remove the toner cartridge from the product, and verify that the sealing tape has been removed. 2. Check the memory chip for damage. 3. Examine the surface of the green imaging drum on the toner cartridge. CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause printquality problems. 4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner cartridge. 5.
Check the EconoMode settings HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge. NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can enable the feature by using the HP Embedded Web Server.
HP UPD PCL 5 HP UPD PCL 6 ● Recommended for general office printing in Windows environments ● Compatible with previous PCL versions and older HP LaserJet products ● The best choice for printing from third-party or custom software programs ● The best choice when operating with mixed environments, which require the product to be set to PCL 5 (UNIX, Linux, mainframe) ● Designed for use in corporate Windows environments to provide a single driver for use with multiple product models ● Preferred whe
Improve copy quality ● Check the scanner glass for dirt and smudges ● Check the paper settings ● Optimize for text or pictures ● Edge-to-edge copying ● Clean the pickup rollers and separation pad in the document feeder Check the scanner glass for dirt and smudges Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner. 1.
4. Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting. 5. Connect the power cable to an outlet, and then press the power button to turn the product on. 2 Check the paper settings 1. From the Home screen on the product control panel, touch the Copy button. 2. Touch the Settings button, and then scroll to and touch the Paper button. 3. From the list of paper sizes, touch the name of the paper size that is in Tray 1. 4.
1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen on the product control panel, touch the Copy button. 3. Touch the Settings button, and then scroll to and touch the Optimize button. Touch the arrow buttons to scroll through the options, and then touch an option to select it. 4. Touch the Start Copy button to start copying. Edge-to-edge copying The product cannot print fully edge-to-edge. There is a 4 mm unprintable border around the page.
1. Open the document-feeder cover. 2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product. 3. Close the document-feeder cover.
Improve scan quality ● Check the scanner glass for dirt and smudges ● Clean the pickup rollers and separation pad in the document feeder Check the scanner glass for dirt and smudges Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner. 1. Press the power button to turn the product off, and then disconnect the power cable from the electrical outlet. 2 2. Open the scanner lid. 3.
4. Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting. 5. Connect the power cable to an outlet, and then press the power button to turn the product on. 2 Clean the pickup rollers and separation pad in the document feeder If the product document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the document-feeder rollers and separation pad. 1. Open the document-feeder cover.
2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product. 3. 192 Close the document-feeder cover.
Improve fax quality ● Check the scanner glass for dirt and smudges ● Check the send-fax resolution setting ● Check the error correction setting ● Send to a different fax machine ● Clean the pickup rollers and separation pad in the document feeder ● Check the fit-to-page setting ● Check the sender's fax machine Check the scanner glass for dirt and smudges Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance.
3. Clean the scanner glass, the document feeder strips, and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product. 4.
Check the error correction setting Usually, the product monitors the signals on the telephone line while it is sending or receiving a fax. If the product detects an error during the transmission and the error-correction setting is On, the product can request that the portion of the fax be resent. The factory-set default for error correction is On. You should turn off error correction only if you are having trouble sending or receiving a fax, and you are willing to accept the errors in the transmission.
2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product. 3. Close the document-feeder cover.
The product does not print or it prints slowly The product does not print If the product does not print at all, try the following solutions. 1. ENWW Make sure the product is turned on and that the control panel indicates it is ready. ◦ If the control panel does not indicate the product is ready, turn the product off and then on again. ◦ If the control panel indicates the product is ready, try sending the job again. 2.
The product prints slowly If the product prints, but it seems slow, try the following solutions. 198 1. Make sure the computer meets the minimum specifications for this product. For a list of specifications, go to this Web site: www.hp.com/support/ljmfpM521series. 2. When you configure the product to print on some paper types, such as heavy paper, the product prints more slowly so it can correctly fuse the toner to the paper.
Solve walk-up USB printing problems ● The USB Flash Drive menu does not open when you insert the USB flash drive ● The file does not print from the USB flash drive ● The file that you want to print is not listed in the USB Flash Drive menu The USB Flash Drive menu does not open when you insert the USB flash drive 1. You might be using a USB flash drive or a file system that this product does not support. Save the files on a standard USB flash drive that uses File Allocation Table (FAT) file systems.
The file that you want to print is not listed in the USB Flash Drive menu 200 1. You might be trying to print a file type that the USB printing feature does not support. The product supports .PDF and .JPEG file types. 2. You might have too many files in a single folder on the USB flash drive. Reduce the number of files in the folder by moving them to subfolders. 3. You might be using a character set for the file name that the product does not support.
Solve fax problems ● Checklist for solving fax problems ● Perform a fax diagnostic test ● Fax trace report ● Fax error report printing ● Set the fax-error-correction mode ● Change the fax speed ● Solve problems sending faxes ● Solve problems receiving faxes ● Solve general fax problems Checklist for solving fax problems ● Several possible fixes are available. After each recommended action, retry faxing to see if the problem is resolved.
3. In the For product box, enter the product model number, and then click the Go button. 4. Click the link for your operating system. 5. Scroll to the Firmware section of the table. ◦ If the listed version matches the version on the configuration page, you have the most current version. ◦ If the versions are different, download the firmware upgrade file and upgrade the firmware on the product following the on-screen instructions.
Fax trace report A fax T.30 trace report has information that can help resolve fax transmission problems. If you call HP for help in resolving these problems, print a T.30 trace report before you call. 1. From the Home screen on the product control panel, touch the Setup 2. Touch the Service menu. 3. Touch the Fax Service menu. 4. Touch the Print T.30 Trace button, and then touch the Now button. button. NOTE: This procedure prints a report for the last fax job, successful or not.
3. Touch the Fax Reports button. 4. Touch the name of the report that you want to print. Set the fax error report A fax error report is a brief report that indicates the product experienced a fax job error. You can set it to print after the following events: ● Every fax error (the factory-set default) ● Send fax error ● Receive fax error ● Never NOTE: With this option, you will have no indication that a fax failed to be transmitted unless you print a fax activity log. 1.
You should change the setting only if you are having trouble sending a fax to or receiving a fax from a particular device. Decreasing the fax speed might be useful when you are trying to send a fax overseas, or receive one from overseas, or if you are using a satellite telephone connection. 1. From the Home screen on the product control panel, touch the Setup 2. Touch the Fax Setup menu. 3. Touch the Advanced Setup menu. 4.
● d. Open the Fax Speed menu. e. Select the correct setting. Turn off the Error Correction option. a. From the Home screen on the product control panel, touch the Setup b. Open the Service menu. c. Open the Fax Service menu. d. Open the Error Correction menu. e. Select the Off setting. button. NOTE: Turning off the Error Correction option can reduce image quality. ● If the error persists, contact HP. See www.hp.com/support/ljmfpM521series or the support flyer that came in the product box.
● Check for a dial tone on the phone line by using the Start Fax button. ● Make sure that the phone line is working by disconnecting the product, connecting a telephone to the phone line, and making a voice call. ● Connect the product phone cord to a jack for another phone line, and try sending the fax again. ● Try a different phone cord. ● Send the fax at a later time. ● If the error persists, contact HP. See www.hp.com/support/ljmfpM521series or the support flyer that came in the product box.
The Fax storage is full message appears ● Turn the product off then on. ● Print stored faxes that have not been printed. ● ● a. Touch the Fax button, and then touch the Fax Menu button. b. Open the Receive Options menu. c. Select the Print Private Faxes item. d. Provide the password when the product prompts you. Delete stored faxes from memory. a. From the Home screen on the product control panel, touch the Setup b. Open the Service menu. c. Open the Fax Service menu. d.
The control panel displays the message "Storing page 1" and does not progress beyond that message ● Delete stored faxes from memory. a. From the Home screen on the product control panel, touch the Setup b. Open the Service menu. c. Open the Fax Service menu. d. Select the Clear Saved Faxes item. button. Faxes can be received, but not sent Send fax and nothing happens. 1. Check for a dial tone on the phone line by using the Start Fax button. 2. Turn the product off then on. 3.
Unable to use speed dials ● Make sure that the fax number is valid. ● If an outside line requires a prefix, turn on the Dial Prefix option or include the prefix in the speed dial number. a. From the Home screen on the product control panel, touch the Setup b. Open the Fax Setup menu. c. Open the Basic Setup menu. d. Open the Dial Prefix menu. e. Select the On setting. button. Unable to use group dials ● Make sure that the fax number is valid.
d. Open the Dial Prefix menu. e. Select the On setting. NOTE: To send a fax without a prefix, when the Dial Prefix option is turned on, send the fax manually. ● Send a fax to an international number a. If a prefix is required, manually dial the telephone number with the prefix. b. Enter the country/region code before dialing the phone number. c. Wait for pauses as you hear the tones on the phone. d. Send the fax manually from the control panel.
An answering machine is connected to the product ● Set the Answer Mode option to the TAM setting and connect the answering machine to the “telephone” port. a. From the Home screen on the product control panel, touch the Setup b. Open the Fax Setup menu. c. Open the Basic Setup menu. d. Open the Answer Mode menu. e. Select the TAM setting. button. If the TAM setting is unavailable, set the Answer Mode option to the Automatic setting.
Voice mail is available on the fax line ● Add a distinctive ring service to your telephone line and change the Distinctive Ring setting on the product to match the ring pattern supplied by the telephone company. Contact your telephone company for information. a. From the Home screen on the product control panel, touch the Setup b. Open the Fax Setup menu. c. Open the Basic Setup menu. d. Open the Distinctive Ring menu. e. Select the correct setting. ● Buy a dedicated line for faxing.
● d. Open the Fax Speed menu. e. Select the correct setting. Contact your service provider to make sure that fax is supported and for a recommended fax speed settings. Some companies might require an adapter. An error message displays on the control panel The No fax detected. message displays NOTE: This error does not always refer to a missed fax. If a voice call is made to a fax number by mistake and the caller hangs up, the No fax detected. message displays on the control panel.
NOTE: Turning off the Error Correction feature can reduce image quality. ● ● a. From the Home screen on the product control panel, touch the Setup b. Open the Service menu. c. Open the Fax Service menu. d. Open the Error Correction menu. e. Select the Off setting. button. Print the Fax Activity Log report from the control panel to determine if the error occurs with a specific fax number. a. Touch the Fax button, and then touch the Fax Menu button. b. Open the Fax Reports menu. c.
A fax is received but does not print The Private Receive feature is on ● When the Private Receive feature is activated, received faxes are stored in memory. A password is required to print the stored faxes. ● Enter the password to print the fax. If you do not know the password, contact the product administrator. NOTE: Memory errors might occur if the faxes are not printed. The product will not answer if the memory is full.
Solve general fax problems ● Faxes are sending slowly ● Fax quality is poor ● Fax cuts off or prints on two pages Faxes are sending slowly The product is experiencing poor phone line quality. ● Retry sending the fax when the line conditions have improved. ● Check with the phone service provider that the line supports fax. ● Turn off the Error Correction setting. a. Open the Setup Menu menu. b. Open the Service menu. c. Open the Fax Service menu. d. Open the Error Correction menu. e.
Fax quality is poor Fax is blurry or light. ● Increase fax resolution when sending faxes. Resolution does not affect received faxes. a. Open the Setup Menu menu. b. Open the Fax Setup menu. c. Open the Advanced Setup menu. d. Open the Fax Resolution menu. e. Select the correct setting. NOTE: Increasing resolution slows transmission speed. ● Turn on the Error Correction setting from the control panel. a. Open the Setup Menu menu. b. Open the Service menu. c. Open the Fax Service menu. d.
c. Open the Advanced Setup menu. d. Open the Fit to Page menu. e. Select the On setting. NOTE: If the Fit to Page setting is off and the Default Paper Size setting is set to letter, a legal size original prints on two pages.
Solve USB connection problems If you have connected the product directly to a computer, check the cable. 220 ● Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not longer than 5 m (16.4 ft). Try using a shorter cable. ● Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary.
Solve wired network problems Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page from the product control panel and locate the product IP address that is listed on this page.
The computer is unable to communicate with the product 1. Test network communication by pinging the network. a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and then type cmd. b. Type ping followed by the IP address for your product. For Mac OS X, open the Network Utility, and then supply the IP address in the correct field in the Ping pane. c. 2. If the window displays round-trip times, the network is working.
Solve wireless network problems ● Wireless connectivity checklist ● The product does not print after the wireless configuration completes ● The product does not print, and the computer has a third-party firewall installed ● The wireless connection does not work after moving the wireless router or product ● Cannot connect more computers to the wireless product ● The wireless product loses communication when connected to a VPN ● The network does not appear in the wireless networks list ● The wi
● Verify that the computer and product connect to the same wireless network. ● For Mac OS X, verify that the wireless router supports Bonjour. The product does not print after the wireless configuration completes 1. Make sure that the product is turned on and in the ready state. 2. Turn off any third-party firewalls on your computer. 3. Make sure that the wireless network is working correctly. 4. Make sure that your computer is working correctly. If necessary, restart the computer. 5.
4. Make sure that the wireless network is working correctly. 5. Make sure that your computer is working correctly. If necessary, restart the computer. The wireless product loses communication when connected to a VPN ● Typically, you cannot connect to a VPN and other networks at the same time. The network does not appear in the wireless networks list ● Make sure the wireless router is turned on and has power. ● The network might be hidden. However, you can still connect to a hidden network.
Perform a wireless network diagnostic test From the product control panel, you can run a diagnostic test that provides information about the wireless network settings. 1. From the Home screen on the product control panel, touch the Setup 2. Open the Self Diagnostics menu. 3. Touch the Run Wireless Test button to start the test. The product prints a test page that shows test results. button.
Solve product software problems with Windows ● A print driver for the product is not visible in the Printer folder ● An error message was displayed during the software installation ● The product is in Ready mode, but nothing prints A print driver for the product is not visible in the Printer folder 1. Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable. 2.
f. Verify the IP address, and then click OK or Cancel. g. If the IP addresses are not the same, delete the driver, and reinstall the driver using the correct IP address. a. Click Start. b. Click Devices and Printers. c. Right-click the product driver icon, and then select Printer properties. d. Click the Ports tab, and then click Configure Port. e. Verify the IP address, and then click OK or Cancel. f.
Solve product software problems with Mac OS X ● The print driver is not listed in the Print & Fax or Print & Scan list ● The product name does not appear in the product list in the Print & Fax or Print & Scan list ● The print driver does not automatically set up the selected product in the Print & Fax or Print & Scan list ● A print job was not sent to the product that you wanted ● When connected with a USB cable, the product does not appear in the Print & Fax or Print & Scan list after the driver i
A print job was not sent to the product that you wanted 1. Open the print queue and restart the print job. 2. Another product with the same or similar name might have received your print job. Print a configuration page to check the product name. Verify that the name on the configuration page matches the product name in the Print & Fax (Print & Scan in Mac OS X v10.7) list. When connected with a USB cable, the product does not appear in the Print & Fax or Print & Scan list after the driver is selected.
Remove software (Windows) Windows XP 1. Click Start, and then click Programs. 2. Click HP, and then click the product name. 3. Click Uninstall, and then follow the on-screen instructions to remove the software. Windows Vista and Windows 7 ENWW 1. Click Start, and then click All Programs. 2. Click HP, and then click the product name. 3. Click Uninstall, and then follow the on-screen instructions to remove the software.
Remove software (Mac OS X) You must have administrator rights to remove the software. 232 1. Disconnect the product from the computer. 2. Open Applications. 3. Open Hewlett Packard. 4. Open HP Uninstaller. 5. Select the product from the list of devices, and then click the Uninstall button. 6. After the software is uninstalled, restart the computer and empty the Trash.
Solve scan to email problems If scan to email problems occur, try these solutions: ● Make sure this feature has been set up. If this feature has not been set up, use the setup wizard in the HP Device Toolbox (Windows) or HP Utility for Mac OS X software to set it up. ● Make sure the Scan to Email feature is enabled. If it has been disabled, enable the feature through the HP Device Toolbox (Windows) or HP Utility for Mac OS X software. ● Make sure the product is connected to a computer or to a network.
Solve scan to network folder problems If scan to network folder problems occur, try these solutions: ● Make sure this feature has been set up. If this feature has not been set up, use the setup wizard in the HP Device Toolbox (Windows) or HP Utility for Mac OS X software to set it up. ● Make sure the Scan to Network Folder feature is enabled. If it has been disabled, enable the feature through the HP Device Toolbox (Windows) or HP Utility for Mac OS X software.
Index A Accessories part numbers 33 accessories ordering 26 AirPrint 81 answer mode, setting 122 answering machines, connecting 111 fax settings 123 anticounterfeit supplies 28 applications downloading 144 Apps menu 144 archival-quality printing 79 autoreduction settings, fax 125 B billing codes, fax using 120 bins, output locating 4 selecting 23 blocking faxes 123 booklets creating (Windows) 69 printing (Mac) 76 busy signals, redialing options 118 C caller-ID boxes, connecting 111 canceling faxes 128 prin
drivers changing paper sizes 70 changing settings (Mac) 44 changing settings (Windows) 42 paper types 16 presets (Mac) 73 selecting 184 settings (Mac) 73 universal 40 usage page 11 DSL faxing 129 duplex 91 duplex printing Mac 74, 75 duplex printing (double-sided) settings (Windows) 51 Windows 53 duplex settings, changing 147 duplexer jams 179 duplexing manually (Mac) 75 manually (Windows) 53 E EconoMode setting 152, 184 economy settings 152 electronic faxes sending 133 Embedded Web Server 160 changing netwo
HP Utility for Mac Bonjour 150 features 150 HP Utility, Mac 150 HP Web Jetadmin 151 HP Web Services applications 144 enabling 144 HP Web Services, enabling 80 I identification cards copying 89 interface ports locating 5, 6 IPv4 address 145 ISDN faxing 129 J jams causes of 164 document feeder, clearing 166 duplexer 179 fuser 177 locations 165 output bin 168 tracking number of 11 Tray 1 170 Tray 2 173 Jetadmin, HP Web 151 L labels output bin, selecting 23 printing (Windows) 61 landscape orientation changing (
supported paper sizes 14 supported sizes 14 supported types 16 paper jams.
scanning from HP Scan software (Mac) 101 from HP Scan software (Windows) 100 OCR software 107 to email, setup 103 to network folder, setup 103 TWAIN-compliant software 107 WIA-compliant software 107 sending faxes billing codes 120 canceling 128 confirmation 134 delaying 135 error report, printing 204 forwarding 122 from downstream telephone 134 from software 133 service page 11 settings driver presets (Mac) 73 drivers 42 drivers (Mac) 44 factory-set defaults, restoring 161 network report 11 setup scan to em
wired network 221 wireless network 223 TWAIN-compliant software, scanning from 107 two-sided copying 91, 92 two-sided printing settings (Windows) 51 wireless network interference 226 wireless printing solving problems 158 Word, faxing from 134 U unblocking fax numbers 123 uninstalling Mac software 232 uninstalling Windows software 231 universal print driver 40 usage page 11 USB connection troubleshooting 220 USB flash drives printing from 82 V V.
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