LASERJET PROFESSIONAL P1100 Printer series User Guide www.hp.
HP LaserJet Professional P1100 Printer series User Guide
Copyright and License Trademark Credits © 2010 Copyright Hewlett-Packard Development Company, L.P. Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Intel® Core™ is a trademark of Intel Corporation in the U.S. and other countries. The information contained herein is subject to change without notice.
Conventions used in this guide TIP: Tips provide helpful hints or shortcuts. NOTE: Notes provide important information to explain a concept or to complete a task. CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the product. WARNING! Warnings alert you to specific procedures that you should follow to avoid personal injury, catastrophic loss of data, or extensive damage to the product.
iv Conventions used in this guide ENWW
Table of contents 1 Product basics Product comparison ............................................................................................................................. 2 Environmental features ........................................................................................................................ 2 Product features ................................................................................................................................... 3 Product views ..................
Resize documents or print on a custom paper size ........................................................... 19 Print a cover page .............................................................................................................. 19 Print multiple pages on one sheet of paper in Macintosh .................................................. 20 Print on both sides (duplex) ...............................................................................................
Stop the current print job from the software program ........................................................ 38 Print with Windows ............................................................................................................................. 39 Open the Windows printer driver ....................................................................................... 39 Get help for any print option with Windows .......................................................................
HP fraud hotline and Web site .......................................................................... 50 Recycle supplies ............................................................................................... 50 Replacement instructions .................................................................................................. 51 Redistribute toner .............................................................................................. 51 Replace the print cartridge ................
Moisture ............................................................................................................ 86 Optimize and improve image quality .................................................................................. 86 Change print density ......................................................................................... 86 Solve performance problems .............................................................................................................
Multiple returns (more than one cartridge) ..................................... 110 Single returns ................................................................................. 110 Shipping .......................................................................................... 110 Non-U.S. returns ............................................................................................. 110 Paper .....................................................................................................
1 ENWW Product basics ● Product comparison ● Environmental features ● Product features ● Product views 1
Product comparison HP LaserJet Professional P1100 Printer series HP LaserJet Professional P1100w Printer series ● Speed: Up to 18 A4 pages per minute (ppm), 19 lettersize ppm ● Speed: 18 A4 pages per minute (ppm), 19 letter-size ppm ● ● Tray: 150-sheet input tray Trays: 150-sheet main-input tray and 10-sheet priority input slot ● Connectivity: Hi-Speed USB 2.0 port ● ● Connectivity: Hi-Speed USB 2.0 port and 802.
Product features Benefit Supporting features Excellent print quality ● Genuine HP print cartridge. ● FastRes 600 setting provides 600 dots per inch (dpi) effective print quality. FastRes 1200 setting provides 1,200 dpi effective print quality. ● Adjustable settings to optimize print quality. ● Windows Vista (32-bit and 64-bit) ● Windows XP (32-bit and 64-bit) ● Windows 7 ● Windows Server 2003 (32-bit and 64-bit) ● Windows Server 2008 (32-bit and 64-bit) ● Mac OS X v10.4, v10.5, v10.
Product views Front and left side view 1 2 7 3 6 5 4 Table 1-1 HP LaserJet Professional P1100 Printer series 4 1 Output bin 2 Foldable output tray extension 3 Input tray 4 Short media extender tool 5 Power button 6 Print-cartridge door lift-tab 7 Control panel Chapter 1 Product basics ENWW
1 2 7 3 6 5 4 Table 1-2 HP LaserJet Professional P1100w Printer series ENWW 1 Output bin 2 Foldable output tray extension 3 Priority input slot 4 Main input tray 5 Power button 6 Print-cartridge door lift-tab 7 Control panel Product views 5
Back view 1 3 2 1 USB port 2 Power connector 3 Kensington lock Serial number and product number location The label that contains the product number and serial number is on the rear of the product.
Control-panel layout NOTE: See Interpret control-panel light patterns on page 70 for a description of what the light patterns mean. 1 2 Table 1-3 HP LaserJet Professional P1100 Printer series 1 Attention light: Indicates that the print cartridge door is open or other errors exist. 2 Ready light: When the product is ready to print, the ready light is on. When the product is processing data, the ready light blinks.
Table 1-4 HP LaserJet Professional P1100w Printer series (continued) 8 4 Ready light: When the product is ready to print, the ready light is on. When the product is processing data, the ready light blinks. 5 Cancel button: To cancel the print job, press the cancel button. Press and hold the button for 5 seconds to print a configuration page.
2 ENWW Software for Windows ● Supported operating systems for Windows ● Supported printer-drivers for Windows ● Priority for print settings ● Change printer-driver settings for Windows ● Remove software for Windows ● Supported utilities (wireless models only) 9
Supported operating systems for Windows The product comes with software for the following Windows® operating systems: ● Windows Vista (32-bit and 64-bit) ● Windows XP (32-bit and 64-bit) ● Windows 7 ● Windows Server 2003 (32-bit and 64-bit) For more information about upgrading from Windows 2000 Server to Windows Server 2003, using Windows Server 2003 Point and Print, or using Windows Server 2003 Terminal Services and Printing, go to www.microsoft.com.
Priority for print settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. ENWW ● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here override settings changed anywhere else.
Change printer-driver settings for Windows Change the settings for all print jobs until the software program is closed Change the default settings for all print jobs Change the product configuration settings 1. On the File menu in the software program, click Print. 1. 1. 2. Select the driver, and then click Properties or Preferences. The steps can vary; this procedure is most common. 2.
Remove software for Windows Use the uninstall utility to remove Windows software 1. Click the Start button, and then click the Programs or All Programs menu item. 2. Click the HP menu item, and then click the HP LaserJet Professional P1100 Printer series menu item. 3. Click the Uninstall menu item, and then follow the onscreen instructions to remove the software. Use the Windows Control Panel to remove software Windows XP, Windows Server 2003, and Windows Server 2008 1.
Supported utilities (wireless models only) Embedded Web server The product is equipped with an embedded Web server, which provides access to information about product and network activities. This information appears in a Web browser, such as Microsoft Internet Explorer, Apple Safari, or Firefox. The embedded Web server resides on the product. It is not loaded on a network server.
3 ENWW Use the product with Mac ● Software for Mac ● Print with Mac 15
Software for Mac Supported operating systems for Macintosh The product supports the following Macintosh operating systems: ● Mac OS X v10.4, v10.5, and v10.6 NOTE: PPC and Intel® Core™ processors are supported. Supported printer drivers for Macintosh The HP LaserJet software installer provides PostScript® Printer Description (PPD) files, a CUPS driver, and the HP Printer Utilities for Mac OS X.
Change printer-driver settings for Macintosh Change the settings for all print jobs until the software program is closed Change the default settings for all print jobs Change the product configuration settings 1. On the File menu, click Print. 1. On the File menu, click Print. Mac OS X v10.4 2. Change the settings that you want on the various menus. 2. Change the settings that you want on the various menus. 1. From the Apple menu, click System Preferences and then Print & Fax. 3.
Software for Mac computers HP Printer Utility for Mac Use the HP LaserJet Utility to print the product information pages and to change the Auto-Off setting from a Mac computer. To open the HP LaserJet Utility, complete the procedure below. ▲ Open the Print Queue, and then click the Utility icon. Supported utilities for Mac (wireless models only) Embedded Web server Network models are equipped with an embedded Web server, which provides access to information about device and network activities.
Print with Mac Create and use printing presets in Macintosh Use printing presets to save the current printer driver settings for reuse. Create a printing preset 1. On the File menu, click Print. 2. Select the driver. 3. Select the print settings. 4. In the Presets box, click Save As..., and type a name for the preset. 5. Click OK. Use printing presets 1. On the File menu, click Print. 2. Select the driver. 3. In the Presets box, select the printing preset that you want to use.
Print multiple pages on one sheet of paper in Macintosh You can print more than one page on a single sheet of paper. This feature provides a cost-effective way to print draft pages. 1. On the File menu, click Print. 2. Select the driver. 3. Open the Layout menu. 4. Next to Pages per Sheet, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16). 5. Next to Layout Direction, select the order and placement of the pages on the sheet. 6.
4 ENWW Connect the product ● Supported network operating systems (wireless models only) ● USB connection ● Network connection (wireless models only) 21
Supported network operating systems (wireless models only) The product supports the following operating systems for wireless printing: 22 ● Windows Vista (32-bit and 64-bit) ● Windows XP (32-bit and 64-bit) ● Windows 7 ● Windows Server 2003 (32-bit and 64-bit) ● Windows Server 2008 (32-bit and 64-bit) ● Mac OS X v10.4, v10.5, and v10.
USB connection This product supports a Hi-Speed USB 2.0 connection. You must use an A-to-B type USB cable that is no longer than 2 m (6.56 ft). HP Smart Install NOTE: This installation type is supported for Windows only. The HP Smart Install allows you to install the product driver and software by connecting the product to a computer through a USB cable. NOTE: The installation CD is not required during a HP Smart Install. Do not insert the software installation CD into the computer CD drive. 1.
Network connection (wireless models only) The product can connect to wireless networks. Supported network protocols To connect a networking-equipped product to a network, you need a network that uses one of the following protocols. ● TCP/IP (IPv4 or IPv6) ● Port 9100 ● LPR ● DHCP ● AutoIP ● SNMP ● Bonjour ● SLP ● WSD ● NBNS Install the product on a wireless network with HP Smart Install NOTE: This installation type is supported for Windows only.
● If the HP Smart Install program does not start automatically, AutoPlay might be disabled on the computer. Browse the computer and double-click the HP Smart Install drive to run the program. If you cannot find the HP Smart Install drive, use the product installation CD to install the software. ● If the program prompts you to select a connection type, select the connection type you will use to print to the product after installation. 2.
Perform a peer-to-peer (ad-hoc) wireless installation The product can be installed wirelessly to a computer through a peer-to-peer (ad-hoc) installation. 1. Turn on the product, and then restore the network setting. 2. Print a configuration page (see Configuration page on page 46), and find the network name (SSID) in the Network Information section. 3. Refresh the computer wireless network connection list, and then click the product network name (SSID) and connect to it. 4.
Configure the network product Use the Wireless Configuration utility Use the Wireless Configuration utility to configure the product to print on a wireless network. 1. Connect the wireless product to the computer through a USB cable. 2. Click the Start button, and then click the Programs or All Programs menu item. 3. Click the HP menu item, and then click the HP LaserJet Professional P1100 Printer series menu item. 4. Click the Wireless Configuration menu item. 5.
IP address The product IP address can be set manually, or it can be configured automatically using DHCP, BootP, or AutoIP. To change the IP address manually, use the HP Embedded Web Server. 1. Open the HP Embedded Web Server, and then click the Networking tab. 2. In the navigation pane, click the IPv4 Configuration link or the IPv6 Configuration link. 3. In the IP Address Configuration section, click the Manual IP option. 4.
5 ENWW Paper and print media ● Understand paper and print media use ● Special paper or print media guidelines ● Change the print driver to match the media type and size ● Supported paper sizes ● Supported paper types and tray capacity ● Paper orientation for loading trays ● Load paper trays 29
Understand paper and print media use This product supports a variety of paper and other print media in accordance with the guidelines in this user guide. Paper or print media that does not meet these guidelines might cause poor print quality, increased jams, and premature wear on the product. For best results, use only HP-brand paper and print media designed for laser printers or multiuse. Do not use paper or print media made for inkjet printers.
Special paper or print media guidelines This product supports printing on special media. Use the following guidelines to obtain satisfactory results. When using special paper or print media, be sure to set the type and size in the printer driver to obtain the best results. CAUTION: HP LaserJet products use fusers to bond dry toner particles to the paper in very precise dots. HP laser paper is designed to withstand this extreme heat. Using inkjet paper could damage the product.
Change the print driver to match the media type and size Selecting media by type and size results in significantly better print quality for heavy paper, glossy paper, and overhead transparencies. Using the wrong setting can result in unsatisfactory print quality. Always print by type for special print media, such as labels or transparencies. Always print by size for envelopes. NOTE: Depending on the software program, the commands and dialog box names that follow might be different. 32 1.
Supported paper sizes This product supports various paper sizes, and it adapts to various media. NOTE: To obtain best print results, select the appropriate paper size and type in your print driver before printing. Table 5-1 Supported paper and print media sizes Size Dimensions Letter 216 x 279 mm (8.5 x 11 in) Legal 216 x 356 mm (8.5 x 14 in) A4 210 x 297 mm (8.27 x 11.69 in) Executive 184 x 267 mm (7.25 x 10.5 in) A5 148 x 210 mm (5.83 x 8.27 in) A6 105 x 148 mm (4.13 x 5.
Supported paper types and tray capacity Supported paper and print media types For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/ ljp1100series.
Paper orientation for loading trays If you are using paper that requires a specific orientation, load it according to the information in the following table.
Tray adjustment for short media (base models only) To print on media shorter than 185 mm (7.28 in), use the short media extender to adjust your input tray. 36 1. Remove the short media extender tool from the storage slot on the left side of the media input area. 2. Attach the tool to the adjustable media guide. 3. Insert the media into the product until it stops, and then slide the adjustable media guide, with the tool attached to support the media. 4.
6 ENWW Print tasks ● Cancel a print job ● Print with Windows 37
Cancel a print job You can stop a print job by using the software program. NOTE: It can take several minutes for all print jobs to clear after you have canceled a print job. Stop the current print job from the control panel (wireless models only) ▲ Press the cancel button on the control panel. Stop the current print job from the software program When you send the print job, a dialog box opens briefly on the screen, giving you the option to cancel the print job.
Print with Windows NOTE: Depending on the software program, the commands and dialog box names that follow might be different. Open the Windows printer driver 1. On the File menu in the software program, click Print. 2. Select the product, and then click Properties or Preferences. Get help for any print option with Windows Printer-driver Help is separate from program Help. The printer-driver help provides explanations for the buttons, check boxes, and drop-down lists that are in the printer driver.
Create a custom printing quick set 1. Open the printer driver, and then click the Properties or Preferences button. The Print Tasks Quick Sets drop-down list appears on all tabs except the Services tab. 2. Select an existing quick set as a base. 3. Select the print options for the new quick set. 4. Click Save As, type a name for the quick set, and then click OK. Improve print quality with Windows Select a page size 1.
Print the first or last page on different paper with Windows 1. Open the printer driver, click the Properties or Preferences button, and then click the Paper/ Quality tab. 2. Click the Use Different Paper/Covers check box, and then select the necessary settings for the front cover, other pages, and back cover. 3. Click the OK button. Scale a document to fit page size with Windows 1. Open the printer driver, click the Properties or Preferences button, and then click the Effects tab. 2.
6. Retrieve the printed stack from the output bin, and, maintaining the paper orientation, place it with the printed-side facing down in the input tray. 7. At the computer, click the Continue button to print the second side of the job. Create a booklet with Windows 42 1. Open the printer driver, click the Properties or Preferences button, and then click the Finishing tab. 2. Click the Print on both sides (manually) check box. 3.
Print multiple pages per sheet with Windows 1. Open the printer driver, click the Properties or Preferences button, and then click the Finishing tab. 2. Select the number of pages per sheet from the Pages per sheet drop-down list. 3. Select the correct options for Print Page Borders, Page Order, and Orientation. 4. Click the OK button. Select page orientation with Windows 1. Open the printer driver, click the Properties or Preferences button, and then click the Finishing tab. 2.
44 Chapter 6 Print tasks ENWW
7 ENWW Manage and maintain the product ● Print the information pages ● Use the HP Embedded Web Server (wireless models only) ● Economy settings ● Manage supplies and accessories ● Clean the product ● Product updates 45
Print the information pages You can print the following information pages. Configuration page The configuration page lists current product settings and properties. It also contains a status log report. To print a configuration page, do the following: 1. Open the printer driver, and then click the Properties or Preferences button. 2. Click the Services tab, and then, in the Print Information Pages drop-down list, click the Config Page list item. 3. Click the Print button.
Use the HP Embedded Web Server (wireless models only) Use the HP Embedded Web Server (EWS) to view product and network status and to manage printing functions from a computer. ● View product status information ● Determine the remaining life on all supplies and order new ones ● View and change the product default configuration settings ● View and change network configuration You do not need to install any software on the computer.
Settings tab Use this tab to configure the product from your computer. If this product is networked, always consult with the product administrator before changing settings on this tab. The Settings tab contains the Printing page where you can view and change the default print job settings. Networking tab Network administrators can use this tab to control network-related settings for the product when it is connected to an IP-based network. HP Smart Install tab NOTE: This tab is supported for Windows only.
Economy settings Auto-Off mode Auto-Off is an energy-saving feature of this product. After a user-specified time period, the product automatically reduces its power consumption (Auto-Off). The product returns to the ready state when a button is pressed or a print job is received. When the product is in Auto-Off mode, all of the control-panel LEDs and the power button backlight LED are off.
Manage supplies and accessories Correctly using, storing, and monitoring the print cartridge can help ensure high-quality print output. Check and order supplies Print-cartridge storage Do not remove the print cartridge from its package until you are ready to use it. CAUTION: To prevent damage to the print cartridge, do not expose it to light for more than a few minutes.
Replacement instructions Redistribute toner When a small amount of toner remains in print cartridge, faded or light areas might appear on the printed page. You might be able to temporarily improve print quality by redistributing the toner. 1. Open the print-cartridge door, and then remove the print cartridge. 2. To redistribute the toner, gently rock the print cartridge from front to back. CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water.
3. Reinsert the print cartridge into the product, and then close the print-cartridge door. If the print is still light, install a new print cartridge. Replace the print cartridge When a print cartridge approaches the end of useful life, you can continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality. 1. 52 Open the print-cartridge door, and then remove the old print cartridge.
2. Remove the new print cartridge from the packaging. Place the used print cartridge in the bag and box for recycling. CAUTION: To prevent damage to the print cartridge, hold the print cartridge at each end. Do not touch the cartridge shutter or the roller surface. 3. ENWW Grasp both sides of the print cartridge and gently rock the print cartridge to distribute the toner evenly inside the cartridge.
4. Bend the tab on the left side of the cartridge until the tab breaks loose, and then pull the tab until all the tape is removed from the cartridge. Place the tab and tape in the print-cartridge box to return for recycling. 5. Insert the print cartridge in the product, and then close the print-cartridge door. CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric.
Replace the pickup roller Normal use with good media causes wear. The use of poor media might require more frequent replacement of the pickup roller. If the product regularly mispicks (no media feeds through), you might need to change or clean the pickup roller. See Clean the pickup roller on page 61 to order a new pickup roller. 1. Open the print-cartridge door, and then remove the print cartridge. CAUTION: To prevent damage to the print cartridge, minimize its exposure to direct light.
56 3. Release the small, white tabs on each side of the pickup roller, and rotate the pickup roller toward the front. 4. Gently pull the pickup roller up and out. 5. Position the new pickup roller in the slot. The circular and rectangular slots on each side prevents you from installing the roller incorrectly.
ENWW 6. Rotate the top of the new pickup roller away from you until both sides snap into place. 7. Insert the print cartridge in the product, and then close the print-cartridge door.
Replace the separation pad Normal use with good media causes wear. The use of poor media might require more frequent replacement of the separation pad. If the product regularly pulls multiple sheets of media at a time, you might need to change the separation pad. NOTE: Before you change the separation pad, clean the pickup roller. See Clean the pickup roller on page 61.
ENWW 4. Remove the separation pad. 5. Insert the new separation pad, and screw it into place.
6. 60 Reconnect the power cord, and then turn on the product.
Clean the product Clean the pickup roller If you want to clean the pickup roller before deciding to replace it, follow these instructions: 1. Unplug the power cord from the product and remove the pickup roller as described in Replace the pickup roller on page 55. 2. Dab a lint-free cloth in isopropyl alcohol, and scrub the roller. WARNING! Alcohol is flammable. Keep the alcohol and cloth away from an open flame.
Clean the paper path If you are experiencing toner specks or dots on the printouts, clean the paper path. This process uses a transparency to remove dust and toner from the paper path. Do not use bond or rough paper. NOTE: For best results use a sheet of transparency. If you do not have any transparencies, you can use copier-grade media (60 to 163 g/m2 (16 to 43 lb)) that has a smooth surface. 1. Make sure that the product is idle and the ready light is on. 2. Load media in the input tray. 3.
Clean the print-cartridge area You do not need to clean the print-cartridge area often. However, cleaning this area can improve the quality of the printed sheets. WARNING! Before changing the separation pad, turn the product off, disconnect the power cord from the wall outlet, and then wait for the product to cool. 1. Disconnect the power cord from the product. Open the print-cartridge door, and then remove the print cartridge. CAUTION: Do not touch the black-sponge transfer roller inside the product.
64 2. With a dry, lint-free cloth, wipe any residue from the paper-path area and the print-cartridge cavity. 3. Reinstall the print cartridge, and then close the print-cartridge door.
4. Disconnect the power cord. Clean the exterior Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the device. Product updates Software and firmware updates and installation instructions for this product are available at www.hp.com/support/ljp1100series. Click Downloads and drivers, click the operating system, and then select the download for the product.
66 Chapter 7 Manage and maintain the product ENWW
8 ENWW Solve problems ● Solve general problems ● Interpret control-panel light patterns ● Clear jams ● Solve paper-handling problems ● Solve image-quality problems ● Solve performance problems ● Solve connectivity problems ● Solve product software problems 67
Solve general problems If the product is not responding correctly, complete the steps in the following checklist, in order. If the product does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves the problem, you can stop without performing the other steps on the checklist. Troubleshooting checklist 1. 2. Make sure that the product is set up correctly. a. Press the power button to turn on the product or to deactivate the Auto-Off mode. b.
8. 9. Print a configuration page. See Print the information pages on page 46. a. If the page does not print, verify that the input tray contains paper. b. If the page jams in the product, see Clear jams on page 73. Print a small document from a different program that has worked in the past. If this solution works, then the problem is with the program you are using. If this solution does not work (the document does not print), complete these steps: a.
Interpret control-panel light patterns Table 8-1 Status-light legend Symbol for "light off" Symbol for "light on" Symbol for "light blinking" Table 8-2 Control-panel light patterns 70 Light status State of the product Action All lights are off. The product is in Auto-Off mode or is turned off. Press the power button to deactivate the Auto-Off mode or to turn on the product.
Table 8-2 Control-panel light patterns (continued) Light status State of the product Action Ready light is blinking, and attention light is off. The product is receiving or processing data. No action is required. The product is receiving or processing a print job. Attention light is blinking, and ready light is off. The product has experienced an error that can be corrected at the product, such as a jam, an open door, the absence of a print cartridge, or the absence of paper in the proper tray.
Table 8-2 Control-panel light patterns (continued) Light status State of the product Action The wireless light is blinking. The product is attempting to locate a wireless network. No action is required. The wireless light is on. The product is connected to a wireless network. No action is required. The wireless light is off. The product is not connected to a network, and the wireless unit in the product might be turned off.
Clear jams When clearing jams, be careful not to tear jammed paper. If a small piece of paper remains in the product, it could cause additional jams. Common causes of jams ● The input tray is loaded incorrectly or is too full. NOTE: When you add new media, always remove all of the media from the input tray and straighten the entire stack. This helps prevent multiple feeds and reduces media jams. ● The media does not meet HP specifications.
Jam locations Jams can occur at the following locations in the product. 1 3 2 1 Internal areas 2 Input tray 3 Output bin NOTE: Jams can occur in more than one location. Clear jams from the input tray CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. When removing jammed media, pull the jammed media straight away from the product.
NOTE: Depending on where the jam is located, some of the following steps might not be necessary. ENWW 1. Open the print-cartridge door, and then remove the print cartridge. 2. Remove the media stack from the input tray.
76 3. With both hands, grasp the side of the jammed media that is most visible (this includes the middle), and carefully pull it free from the product. 4. Reinstall the print cartridge, and then close the print-cartridge door.
Clear jams from the output areas CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. ENWW 1. Open the print-cartridge door, and then remove the print cartridge. 2. Keep the print cartridge door open, and then with both hands, grasp the side of the jammed media that is most visible (this includes the middle), and carefully pull it free from the product.
3. 78 Reinstall the print cartridge, and then close the print-cartridge door.
Clear jams from inside the product 1. Open the print-cartridge door, and then remove the print cartridge. CAUTION: To prevent damage, do not expose the print cartridge to light. Cover it with a piece of paper. 2. ENWW If you can see the jammed paper, carefully grasp the jammed paper, and slowly pull it out of the product.
3. Reinstall the print cartridge, and then close the print-cartridge door. Solve repeated jams ● Verify that the input tray is not overfilled. The input tray capacity varies depending on the type of print media that you are using. ● Verify that the media guides are properly adjusted. ● Check that the input tray is securely in place. ● Do not add print media into the input tray while the product is printing. ● Use only HP-recommended media types and sizes.
Solve paper-handling problems The following problems with media cause print-quality deviations, jamming, or damage to the product. Problem Cause Solution Poor print quality or toner adhesion The paper is too moist, too rough, too heavy or too smooth, or it is embossed or from a faulty paper lot. Try another kind of paper, between 100 and 250 Sheffield, with 4% to 6% moisture content. Dropouts, jamming, or curl The paper has been stored incorrectly. Store paper flat in its moisture-proof wrapping.
Solve image-quality problems You can prevent most print-quality problems by following these guidelines. ● Use paper that meets HP specifications. See Paper and print media on page 29. ● Clean the product as necessary. See Clean the product on page 61. Image defect examples This section provides information about identifying and correcting print defects. NOTE: If these steps do not correct the problem, contact an HP-authorized dealer or service representative.
Dropouts ● A single sheet of media might be defective. Try reprinting the job. ● The media moisture content is uneven or the media has moist spots on its surface. Try printing with new media. ● The media lot is bad. The manufacturing processes can cause some areas to reject toner. Try a different type or brand of media. ● The print cartridge might be defective. Install a new genuine HP print cartridge. ● Toner might be on the photosensitive drum.
Loose toner ● The fuser temperature might be too low. In the printer driver, make sure the appropriate media type is selected. ● Clean the inside of the product. See Clean the product on page 61. ● Check the media quality. ● Plug the product directly into an AC outlet instead of into a power strip. ● The print cartridge might be damaged. If a repetitive mark occurs at the same spot on the page, install a new genuine HP print cartridge. ● The internal parts might have toner on them.
Curl or wave ● Check the media type and quality. Both high temperature and high humidity cause media to curl. ● The media might have been in the input tray too long. Turn over the stack of media in the tray. Also, try rotating the media 180° in the input tray. ● The fuser temperature might be too high. In the printer driver, make sure that the appropriate media type is selected. If the problem persists, select a media type that uses a lower fuser temperature, such as transparencies or light media.
Moisture NOTE: This product dissipates heat by using convective cooling. The heat and moisture generated by the printing process escape through vents in the product exterior or through the output bin area. Verify normal product operation The release of moisture is a result of normal product operation. However, HP recommends using the following steps to verify that the product is releasing steam and does not have a functional problem. 1. Turn the product off, and then on. 2.
ENWW 3. Click the Device settings tab, and then move the Print Density slider to the desired setting. 4. Click the Apply button to accept the setting, and then click the OK button to close the dialog box.
Solve performance problems Problem Cause Solution Pages print but are totally blank. The cartridge pull tab or the sealing tape might still be in the print cartridge. Verify that the cartridge pull tab and tape have been removed completely from the print cartridge. The document might contain blank pages. Check the document that you are printing to see if content appears on all of the pages. The product might be malfunctioning. To check the product, print a Configuration page.
Solve connectivity problems Solve direct-connect problems If you have connected the product directly to a computer, check the USB cable. ● Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not longer than 2 m (6.56 ft). Replace the cable if necessary. ● Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary.
The product cannot connect to the wireless network. Cause Solution The product wireless settings and the network settings do not match. You might need to configure the product network settings manually. Verify that you know the following network settings: ● Communication mode ● Network name (SSID) ● Channel (ad-hoc networks only) ● Authentication type Use the Wireless Configuration utility to configure the product to print on wireless network.
Solve product software problems Solve common Windows problems Error message: "General Protection FaultException OE" "Spool32" "Illegal Operation" Solution Cause Close all software programs, restart Windows, and try again. Delete all temporary files from the Temp subdirectory. To find the Temp folder, complete the following steps: 1. Click the Start button, and then click the Run item. 2. In the Open box, type %temp%. 3. Click the OK button. A Windows Explorer window for the Temp folder opens.
Table 8-3 Problems in Mac OS X (continued) The product name does not appear in the product list in the Printer Setup Utility or Print & Fax list. Cause Solution The product might not be ready. Make sure that the cables are connected correctly, the product is on, and the ready light is on. The wrong product name is being used. Print a configuration page to check the product name. Verify that the name on the configuration page matches the product name in the Printer Setup Utility or the Print & Fax list.
Table 8-3 Problems in Mac OS X (continued) You are unable to print from a third-party USB card. Cause Solution This error occurs when the software for USB products is not installed. When adding a third-party USB card, you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the Apple Web site. When connected with a USB cable, the product does not appear in the Printer Setup Utility or Print & Fax list after the driver is selected.
94 Chapter 8 Solve problems ENWW
A ENWW Supplies and accessories ● Order parts, accessories, and supplies ● Part numbers 95
Order parts, accessories, and supplies Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Part numbers The following list of accessories was current at the time of printing. Ordering information and availability of the accessories might change during the life of the product.
B ENWW Service and support ● Hewlett-Packard limited warranty statement ● HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement ● End User License Agreement ● Customer self-repair warranty service ● Customer support ● Repack the product 97
Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet Professional P1100, P1100w One year from date of purchase HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.
End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User License Agreement (“EULA”) is a contract between (a) you (either an individual or the entity you represent) and (b) Hewlett-Packard Company (“HP”) that governs your use of the software product (“Software”). This EULA does not apply if there is a separate license agreement between you and HP or its suppliers for the Software, including a license agreement in online documentation.
Software will agree to this EULA. Upon transfer of the HP Software, your license is automatically terminated. b. Restrictions. You may not rent, lease or lend the HP Software or Use the HP Software for commercial timesharing or bureau use. You may not sublicense, assign or otherwise transfer the HP Software except as expressly provided in this EULA. 5. PROPRIETARY RIGHTS.
Customer self-repair warranty service HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory.
Repack the product If HP Customer Care determines that your product needs to be returned to HP for repair, follow these steps to repack the product before shipping it. CAUTION: Shipping damage as a result of inadequate packing is the customer’s responsibility. 1. Remove and retain the print cartridge. CAUTION: It is extremely important to remove the print cartridge before shipping the product.
104 Appendix B Service and support ENWW
C ENWW Specifications ● Physical specifications ● Power consumption, electrical specifications, and acoustic emissions ● Environmental specifications 105
Physical specifications Table C-1 Physical specifications1 1 Specification HP LaserJet Professional P1100 Printer series Product weight 4.7 kg (10.4 lb) Product height 194 mm (7.6 in) Product depth 224 mm (8.8 in) Product width 347 mm (13.7 in) Values are based on preliminary data. See www.hp.com/support/ljp1100series. Power consumption, electrical specifications, and acoustic emissions See www.hp.com/go/ljp1100_regulatory for current information.
D ENWW Regulatory information ● FCC regulations ● Environmental product stewardship program ● Declaration of conformity (base models) ● Declaration of conformity (wireless models) ● Safety statements ● Additional statements for wireless products 107
FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O3).
Return and recycling instructions United States and Puerto Rico The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use. Please follow the applicable instructions below. Multiple returns (more than one cartridge) 1. Package each HP LaserJet print cartridge in its original box and bag. 2. Tape the boxes together using strapping or packaging tape. The package can weigh up to 31 kg (70 lb). 3.
Material restrictions This HP product does not contain added mercury. This HP product does not contain a battery. Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste.
Declaration of conformity (base models) according to ISO/IEC 17050-1 and EN 17050-1; DoC#: BOISB-0901-00-rel.1.
Declaration of conformity (wireless models) according to ISO/IEC 17050-1 and EN 17050-1; DoC#: BOISB-0901-01-rel.1.
Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet Professional P1100, P1100w, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti.
Substances Table (China) 116 Appendix D Regulatory information ENWW
Additional statements for wireless products FCC compliance statement—United States Exposure to radio frequency radiation CAUTION: The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized.
Notice for use in France For 2.4 GHz Wireless LAN operation of this product certain restrictions apply: This equipment may be used indoor for the entire 2400-2483.5 MHz frequency band (channels 1-13). For outdoor use, only 2400-2454 MHz frequency band (channels 1-9) may be used. For the latest requirements, see www.arcep.fr. L'utilisation de cet equipement (2.
Index A accessories ordering 95, 96 part numbers 96 acoustic specifications 106 address, printer Macintosh, troubleshooting altitude specifications 106 anticounterfeit supplies 50 92 B batteries included 111 bin, output features 3 jams, clearing 77 bins, output capacity 34 blank pages problem-solving 88 C cables USB, problem-solving 88 Canadian DOC regulations 114 canceling printing 38 canceling a print request 38 cartridges non-HP 50 part numbers 96 recycling 50, 109 storage 50 warranty 99 cautions iii
first page use different paper 19 fraud hotline 50 G General Protection FaultException OE 91 H HP Customer Care 102 HP fraud hotline 50 HP Smart Install tab (embedded Web server) 48 humidity specifications 106 I Illegal Operation errors 91 improve print quality 82 information pages configuration page 46 demo page 46 supplies status page 46 Information tab (embedded Web server) 47 input tray capacity 34 features 3 loading priority feed slot 35 interface ports types included 3 IP address Macintosh, troublesho
paper, ordering 96 part numbers print cartridges 96 pausing a print request 38 physical specifications 106 pickup roller change 55 clean 61 ports troubleshooting Macintosh 93 types included 3 power consumption 106 problem-solving 68 presets (Macintosh) 19 print cartridges non-HP 50 part numbers 96 recycling 50, 109 redistributing toner 51 storage 50 warranty 99 print density 86 print media supported 33 print quality creases 85 curl 85 dropouts 83 gray background 83 improve 82 light or faded print 82 loose t
vertical repetitive defects 84 wave 85 wireless problems 89 wrinkles 85 See also problem-solving special media guidelines 31 special paper guidelines 31 specifications device features 3 electrical and acoustic 106 environment 106 physical 106 Spool32 errors 91 status-light patterns 70 stopping a print request 38 storing print cartridges 50 product 106 supplies counterfeit 50 non-HP 50 ordering 95, 96 part numbers 96 recycling 50, 109 supplies status page 46 support online 102 repacking product 103 supported
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