LASERJET PROFESSIONAL P1100 Printer series User Guide www.hp.
HP LaserJet Professional P1100 Printer series
Copyright and License Trademark Credits © 2011 Copyright Hewlett-Packard Development Company, L.P. Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Intel® Core™ is a trademark of Intel Corporation in the U.S. and other countries. The information contained herein is subject to change without notice.
Conventions used in this guide TIP: Tips provide helpful hints or shortcuts. NOTE: Notes provide important information to explain a concept or to complete a task. CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the product. WARNING! Warnings alert you to specific procedures that you should follow to avoid personal injury, catastrophic loss of data, or extensive damage to the product.
iv Conventions used in this guide ENWW
Table of contents 1 Product basics .................................................................................................................. 1 Product comparison .................................................................................................................. 2 Environmental features .............................................................................................................. 2 Product features ......................................................................
Supported utilities for Mac (wireless models only) ........................................................ 21 Embedded Web server ............................................................................. 21 Print with Mac ....................................................................................................................... 22 Create and use printing presets in Macintosh ............................................................. 22 Resize documents or print on a custom paper size ...
Input tray ............................................................................................................... 40 Tray adjustment for short media (base models only) ...................................... 41 6 Print tasks ...................................................................................................................... 43 Cancel a print job ..................................................................................................................
Information tab ........................................................................................ 58 Settings tab ............................................................................................. 58 Networking tab ........................................................................................ 58 HP Smart Install tab .................................................................................. 58 Links ..........................................................................
Image defect examples ............................................................................................ 93 Light print or faded ................................................................................... 93 Toner specks ............................................................................................ 93 Dropouts ................................................................................................. 94 Vertical lines ....................................................
Appendix C Specifications ................................................................................................ 117 Physical specifications .......................................................................................................... 118 Power consumption, electrical specifications, and acoustic emissions .......................................... 118 Environmental specifications ..................................................................................................
Additional statements for wireless products .............................................................................. 135 FCC compliance statement—United States ................................................................ 135 Australia statement ................................................................................................ 135 Brazil ANATEL statement ........................................................................................ 135 Canadian statements ...................
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1 ENWW Product basics ● Product comparison ● Environmental features ● Product features ● Product views 1
Product comparison HP LaserJet Professional P1100 Printer series HP LaserJet Professional P1100w Printer series ● Speed: Up to 18 A4 pages per minute (ppm), 19 lettersize ppm ● Speed: 18 A4 pages per minute (ppm), 19 letter-size ppm ● Tray: 150-sheet input tray ● ● Connectivity: Hi-Speed USB 2.0 port Trays: 150-sheet main-input tray and 10-sheet priority input slot ● Duplexing: Manual duplexing (using the printer driver) ● Connectivity: Hi-Speed USB 2.0 port and 802.
Product features Benefit Supporting features Excellent print quality ● Genuine HP print cartridge. ● FastRes 600 setting provides 600 dots per inch (dpi) effective print quality. FastRes 1200 setting provides 1,200 dpi effective print quality. ● Adjustable settings to optimize print quality. ● Windows Vista (32-bit and 64-bit) ● Windows XP (32-bit and 64-bit) ● Windows 7 ● Windows Server 2003 (32-bit and 64-bit) ● Windows Server 2008 (32-bit and 64-bit) ● Mac OS X v10.4, v10.5, v10.
Benefit Supporting features Accessibility ● The online user guide is compatible with text screen-readers. ● All doors and covers can be opened by using one hand. ● Kensington lock receptacle on the back of the product.
Product views Front and left side view 1 2 7 3 6 5 ENWW 1 Output bin 2 Foldable output tray extension 3 Input tray 4 Short media extender tool 5 Power button 6 Print-cartridge door lift-tab 7 Control panel 4 Product views 5
1 2 7 3 6 5 6 1 Output bin 2 Foldable output tray extension 3 Priority input slot 4 Main input tray 5 Power button 6 Print-cartridge door lift-tab 7 Control panel Chapter 1 Product basics 4 ENWW
Back view 1 3 2 1 USB port 2 Power connector 3 Kensington lock Serial number and product number location The label that contains the product number and serial number is on the rear of the product.
Control-panel layout NOTE: See Interpret control-panel light patterns on page 80 for a description of what the light patterns mean. 1 2 1 Attention 2 Ready light: When the product is ready to print, the ready light is on. When the product is processing data, the ready light blinks. light: Indicates that the print cartridge door is open or other errors exist. 1 2 3 4 5 8 1 Wireless button: To detect wireless networks, press the wireless button.
ENWW 4 Ready light: When the product is ready to print, the ready light is on. When the product is processing data, the ready light blinks. 5 Cancel button: To cancel the print job, press the cancel button. Press and hold the button for 5 seconds to print a configuration page.
10 Chapter 1 Product basics ENWW
2 ENWW Software for Windows ● Supported operating systems for Windows ● Supported printer-drivers for Windows ● Priority for print settings ● Change printer-driver settings for Windows ● Remove software for Windows ● Supported utilities (wireless models only) 11
Supported operating systems for Windows The product comes with software for the following Windows® operating systems: ● Windows Vista (32-bit and 64-bit) ● Windows XP (32-bit and 64-bit) ● Windows 7 ● Windows Server 2003 (32-bit and 64-bit) For more information about upgrading from Windows 2000 Server to Windows Server 2003, using Windows Server 2003 Point and Print, or using Windows Server 2003 Terminal Services and Printing, go to www.microsoft.com.
Priority for print settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. ENWW ● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here override settings changed anywhere else.
Change printer-driver settings for Windows Change the settings for all print jobs until the software program is closed Change the default settings for all print jobs Change the product configuration settings 1. On the File menu in the software program, click Print. 1. 1. 2. Select the driver, and then click Properties or Preferences. The steps can vary; this procedure is most common. 2.
Remove software for Windows Use the uninstall utility to remove Windows software 1. Click the Start button, and then click the Programs or All Programs menu item. 2. Click the HP menu item, and then click the HP LaserJet Professional P1100 Printer series menu item. 3. Click the Uninstall menu item, and then follow the onscreen instructions to remove the software. Use the Windows Control Panel to remove software Windows XP, Windows Server 2003, and Windows Server 2008 1.
Supported utilities (wireless models only) Embedded Web server The product is equipped with an embedded Web server, which provides access to information about product and network activities. This information appears in a Web browser, such as Microsoft Internet Explorer, Apple Safari, or Firefox. The embedded Web server resides on the product. It is not loaded on a network server.
3 ENWW Use the product with Mac ● Software for Mac ● Print with Mac 17
Software for Mac Supported operating systems for Macintosh The product supports the following Macintosh operating systems: ● Mac OS X v10.4, v10.5, and v10.6 NOTE: PPC and Intel® Core™ processors are supported. Supported printer drivers for Macintosh The HP LaserJet software installer provides PostScript® Printer Description (PPD) files, a CUPS driver, and the HP Printer Utilities for Mac OS X.
Change printer-driver settings for Macintosh Change the settings for all print jobs until the software program is closed Change the default settings for all print jobs Change the product configuration settings 1. On the File menu, click Print. 1. On the File menu, click Print. Mac OS X v10.4 2. Change the settings that you want on the various menus. 2. Change the settings that you want on the various menus. 1. 3. On the Presets menu, click Save as and type a name for the preset.
Software for Mac computers HP Printer Utility for Mac Use the HP LaserJet Utility to print the product information pages and to change the Auto-Off setting from a Mac computer. To open the HP LaserJet Utility, complete the procedure below. ▲ Open the Print Queue, and then click the Utility icon. Install software for Mac computers on a wireless network Before installing the product software, make sure the product is not connected to the network using a network cable. NOTE: You must have Mac OS X V10.
Supported utilities for Mac (wireless models only) Embedded Web server Network models are equipped with an embedded Web server, which provides access to information about device and network activities. This information appears in a Web browser, such as Microsoft Internet Explorer, Netscape Navigator, Apple Safari, or Firefox. The embedded Web server resides on the device. It is not loaded on a network server.
Print with Mac Create and use printing presets in Macintosh Use printing presets to save the current printer driver settings for reuse. Create a printing preset 1. On the File menu, click Print. 2. Select the driver. 3. Select the print settings. 4. In the Presets box, click Save As..., and type a name for the preset. 5. Click OK. Use printing presets 1. On the File menu, click Print. 2. Select the driver. 3. In the Presets box, select the printing preset that you want to use.
3. Open the Cover Page menu, and then select whether to print the cover page Before Document or After Document. 4. In the Cover Page Type menu, select the message that you want to print on the cover page. NOTE: To print a blank cover page, select Standard as the Cover Page Type. Print multiple pages on one sheet of paper in Macintosh You can print more than one page on a single sheet of paper. This feature provides a cost-effective way to print draft pages. 1. On the File menu, click Print. 2.
24 5. Go to the product, and remove any blank paper that is in the tray. 6. Take the printed stack from the output bin, and then insert the stack printed side down into the tray with the top edge feeding into the product first. 7. At the computer, click the Continue button to finish the print job.
4 ENWW Connect the product ● Supported network operating systems (wireless models only) ● USB connection ● Network connection (wireless models only) 25
Supported network operating systems (wireless models only) The product supports the following operating systems for wireless printing: 26 ● Windows Vista (32-bit and 64-bit) ● Windows XP (32-bit and 64-bit) ● Windows 7 ● Windows Server 2003 (32-bit and 64-bit) ● Windows Server 2008 (32-bit and 64-bit) ● Mac OS X v10.4, v10.5, and v10.
USB connection This product supports a Hi-Speed USB 2.0 connection. You must use an A-to-B type USB cable that is no longer than 2 m (6.56 ft). HP Smart Install NOTE: This installation type is supported for Windows only. The HP Smart Install allows you to install the product driver and software by connecting the product to a computer through a USB cable. NOTE: The installation CD is not required during a HP Smart Install. Do not insert the software installation CD into the computer CD drive. 1.
Network connection (wireless models only) The product can connect to wireless networks. Supported network protocols To connect a networking-equipped product to a network, you need a network that uses one of the following protocols. ● TCP/IP (IPv4 or IPv6) ● Port 9100 ● LPR ● DHCP ● AutoIP ● SNMP ● Bonjour ● SLP ● WSD ● NBNS Install the product on a wireless network with HP Smart Install NOTE: This installation type is supported for Windows only.
● If the HP Smart Install program does not start automatically, AutoPlay might be disabled on the computer. Browse the computer and double-click the HP Smart Install drive to run the program. If you cannot find the HP Smart Install drive, use the product installation CD to install the software. ● If the program prompts you to select a connection type, select the connection type you will use to print to the product after installation. 2.
Perform a peer-to-peer (ad-hoc) wireless installation The product can be installed wirelessly to a computer through a peer-to-peer (ad-hoc) installation. 1. Turn on the product, and then restore the network setting. 2. Print a configuration page (see Configuration page on page 56), and find the network name (SSID) in the Network Information section. 3. Refresh the computer wireless network connection list, and then click the product network name (SSID) and connect to it. 4.
Configure the network product Use the Wireless Configuration utility Use the Wireless Configuration utility to configure the product to print on a wireless network. 1. Connect the wireless product to the computer through a USB cable. 2. Click the Start button, and then click the Programs or All Programs menu item. 3. Click the HP menu item, and then click the HP LaserJet Professional P1100 Printer series menu item. 4. Click the Wireless Configuration menu item. 5.
Set or change the network password Use the embedded Web server to set a network password or change an existing password. 1. Open the embedded Web server, click the Networking tab, and click the Password link. NOTE: If a password has previously been set, you are prompted to type the password. Type the password, and then click the Apply button. 2. Type the new password in the Password box and in the Confirm Password box. 3. At the bottom of the window, click the Apply button to save the password.
5 ENWW Paper and print media ● Understand paper and print media use ● Special paper or print media guidelines ● Change the print driver to match the media type and size ● Supported paper sizes ● Supported paper types and tray capacity ● Paper orientation for loading trays ● Load paper trays 33
Understand paper and print media use This product supports a variety of paper and other print media in accordance with the guidelines in this user guide. Paper or print media that does not meet these guidelines might cause poor print quality, increased jams, and premature wear on the product. For best results, use only HP-brand paper and print media designed for laser printers or multiuse. Do not use paper or print media made for inkjet printers.
Special paper or print media guidelines This product supports printing on special media. Use the following guidelines to obtain satisfactory results. When using special paper or print media, be sure to set the type and size in the printer driver to obtain the best results. CAUTION: HP LaserJet products use fusers to bond dry toner particles to the paper in very precise dots. HP laser paper is designed to withstand this extreme heat. Using inkjet paper could damage the product.
Change the print driver to match the media type and size Selecting media by type and size results in significantly better print quality for heavy paper, glossy paper, and overhead transparencies. Using the wrong setting can result in unsatisfactory print quality. Always print by type for special print media, such as labels or transparencies. Always print by size for envelopes. NOTE: Depending on the software program, the commands and dialog box names that follow might be different. 36 1.
Supported paper sizes This product supports various paper sizes, and it adapts to various media. NOTE: To obtain best print results, select the appropriate paper size and type in your print driver before printing. Table 5-1 Supported paper and print media sizes Size Dimensions Letter 216 x 279 mm (8.5 x 11 in) Legal 216 x 356 mm (8.5 x 14 in) A4 210 x 297 mm (8.27 x 11.69 in) Executive 184 x 267 mm (7.25 x 10.5 in) A5 148 x 210 mm (5.83 x 8.27 in) A6 105 x 148 mm (4.13 x 5.
Supported paper types and tray capacity Supported paper and print media types For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/ ljp1100series.
Tray or bin Paper type Specifications Quantity Output bin Paper Range: Up to 125 sheets of 75 g/m2 (20 lb) bond 60 g/m2 (16 lb) bond to 163 g/ m2 (43 lb) bond ENWW Envelopes Less than 60 g/m2 (16 lb) bond to 90 g/m2 (24 lb) bond Up to 10 envelopes Transparencies Minimum 0.13 mm (0.
Paper orientation for loading trays If you are using paper that requires a specific orientation, load it according to the information in the following table.
Tray adjustment for short media (base models only) To print on media shorter than 185 mm (7.28 in), use the short media extender to adjust your input tray. ENWW 1. Remove the short media extender tool from the storage slot on the left side of the media input area. 2. Attach the tool to the adjustable media guide. 3. Insert the media into the product until it stops, and then slide the adjustable media guide, with the tool attached to support the media. 4.
42 Chapter 5 Paper and print media ENWW
6 ENWW Print tasks ● Cancel a print job ● Print with Windows 43
Cancel a print job You can stop a print job by using the software program. NOTE: It can take several minutes for all print jobs to clear after you have canceled a print job. Stop the current print job from the control panel (wireless models only) ▲ Press the cancel button on the control panel. Stop the current print job from the software program When you send the print job, a dialog box opens briefly on the screen, giving you the option to cancel the print job.
Print with Windows NOTE: Depending on the software program, the commands and dialog box names that follow might be different. Open the Windows printer driver 1. On the File menu in the software program, click Print. 2. Select the product, and then click Properties or Preferences. Get help for any print option with Windows Printer-driver Help is separate from program Help. The printer-driver help provides explanations for the buttons, check boxes, and drop-down lists that are in the printer driver.
Save custom print settings for reuse with Windows Use a printing quick set 1. Open the printer driver, and then click the Properties or Preferences button. The Print Tasks Quick Sets drop-down list appears on all tabs except the Services tab. 2. In the Print Tasks Quick Sets drop-down list , select one of the quick sets, and then click OK to print the job with the predefined settings. Create a custom printing quick set 1. Open the printer driver, and then click the Properties or Preferences button.
Select the print resolution 1. Open the printer driver, click the Properties or Preferences button, and then click the Paper/ Quality tab. 2. In the Print Quality area, select an option from the drop-down list. See the printer-driver online Help for information about each of the available options. NOTE: To use a draft-quality resolution, in the Print Quality area, click the EconoMode check box. 3. Click the OK button. Print the first or last page on different paper with Windows 1.
Print on both sides (duplex) with Windows Manually print on both sides (duplex) 48 1. Load paper face-up in the input tray. 2. Open the printer driver, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. Click the Print On Both Sides (manually) check box. If you will bind the document along the top edge, click the Flip pages up check box. 5. Click the OK button to print the first side of the job.
6. Retrieve the printed stack from the output bin, and, maintaining the paper orientation, place it with the printed-side facing down in the input tray. 7. At the computer, click the Continue button to print the second side of the job. Create a booklet with Windows ENWW 1. Open the printer driver, click the Properties or Preferences button, and then click the Finishing tab. 2. Click the Print on both sides (manually) check box. 3.
Print multiple pages per sheet with Windows 1. Open the printer driver, click the Properties or Preferences button, and then click the Finishing tab. 2. Select the number of pages per sheet from the Pages per sheet drop-down list. 3. Select the correct options for Print Page Borders, Page Order, and Orientation. 4. Click the OK button. Select page orientation with Windows 1. Open the printer driver, click the Properties or Preferences button, and then click the Finishing tab. 2.
c. Click the HP Web Services tab. If your network does not use a proxy server to access the Internet, proceed to the next step. If your network uses a proxy server to access the Internet, follow these instructions before proceeding to the next step: i. Select the Proxy Settings tab. ii. Select the Check this box if your network uses a proxy server to access the Internet check box. iii. In the Proxy Server field, enter the proxy server address and port number, and then click the Apply button. d.
NOTE: No setup is necessary, but HP Direct Print must be enabled. Your mobile device must have an HP print application installed. The HP LaserJet Professional P1102w model does not support HP Direct Print. 1. To enable HP Direct Print, follow these steps: a. After the product is connected to the network, print a configuration page and identify the product IP address. b. At your computer, open a Web browser and enter the product IP address into the address line. The HP EWS screen appears. c.
To print, follow these steps: 1. 2. Tap the action item. Tap Print. NOTE: If you are printing for the first time, or if your previously selected product is not available, you must select a product before proceeding to the next step. 3. ENWW Configure the print options and then tap Print.
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7 ENWW Manage and maintain the product ● Print the information pages ● Use the HP Embedded Web Server (wireless models only) ● Economy settings ● Manage supplies and accessories ● Clean the product ● Product updates 55
Print the information pages You can print the following information pages. Configuration page The configuration page lists current product settings and properties. It also contains a status log report. To print a configuration page, do the following: 1. Open the printer driver, and then click the Properties or Preferences button. 2. Click the Services tab, and then, in the Print Information Pages drop-down list, click the Config Page list item. 3. Click the Print button.
Use the HP Embedded Web Server (wireless models only) Use the HP Embedded Web Server (EWS) to view product and network status and to manage printing functions from a computer. ● View product status information ● Determine the remaining life on all supplies and order new ones ● View and change the product default configuration settings ● View and change network configuration You do not need to install any software on the computer.
HP Embedded Web Server sections Information tab The Information pages group consists of the following pages: ● Device Status displays the status of the product and HP supplies. ● Device Configuration shows the information found on the Configuration page. ● Supplies Status shows the status of HP supplies and provides part numbers. To order new supplies, click Order Supplies in the upper-right part of the window. ● Network Summary shows the information found on the Network Summary page.
Economy settings Auto-Off mode Auto-Off is an energy-saving feature of this product. After a user-specified time period, the product automatically reduces its power consumption (Auto-Off). The product returns to the ready state when a button is pressed or a print job is received. When the product is in Auto-Off mode, all of the controlpanel LEDs and the power button backlight LED are off. NOTE: Although the product lights are off in Auto-Off mode, the product will work normally when it receives a print job.
Manage supplies and accessories Correctly using, storing, and monitoring the print cartridge can help ensure high-quality print output. Check and order supplies Print-cartridge storage Do not remove the print cartridge from its package until you are ready to use it. CAUTION: To prevent damage to the print cartridge, do not expose it to light for more than a few minutes.
Replacement instructions Redistribute toner When a small amount of toner remains in print cartridge, faded or light areas might appear on the printed page. You might be able to temporarily improve print quality by redistributing the toner. 1. Open the print-cartridge door, and then remove the print cartridge. 2. To redistribute the toner, gently rock the print cartridge from front to back. CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water.
3. Reinsert the print cartridge into the product, and then close the print-cartridge door. If the print is still light, install a new print cartridge. Replace the print cartridge When a print cartridge approaches the end of useful life, you can continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality. 1. 62 Open the print-cartridge door, and then remove the old print cartridge.
2. Remove the new print cartridge from the packaging. Place the used print cartridge in the bag and box for recycling. CAUTION: To prevent damage to the print cartridge, hold the print cartridge at each end. Do not touch the cartridge shutter or the roller surface. 3. ENWW Grasp both sides of the print cartridge and gently rock the print cartridge to distribute the toner evenly inside the cartridge.
4. Bend the tab on the left side of the cartridge until the tab breaks loose, and then pull the tab until all the tape is removed from the cartridge. Place the tab and tape in the print-cartridge box to return for recycling. 5. Insert the print cartridge in the product, and then close the print-cartridge door. CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric.
Replace the pickup roller Normal use with good media causes wear. The use of poor media might require more frequent replacement of the pickup roller. If the product regularly mispicks (no media feeds through), you might need to change or clean the pickup roller. See Clean the pickup roller on page 71 to order a new pickup roller. 1. Open the print-cartridge door, and then remove the print cartridge. CAUTION: To prevent damage to the print cartridge, minimize its exposure to direct light.
66 2. Find the pickup roller. 3. Release the small, white tabs on each side of the pickup roller, and rotate the pickup roller toward the front. 4. Gently pull the pickup roller up and out.
ENWW 5. Position the new pickup roller in the slot. The circular and rectangular slots on each side prevents you from installing the roller incorrectly. 6. Rotate the top of the new pickup roller away from you until both sides snap into place. 7. Insert the print cartridge in the product, and then close the print-cartridge door.
Replace the separation pad Normal use with good media causes wear. The use of poor media might require more frequent replacement of the separation pad. If the product regularly pulls multiple sheets of media at a time, you might need to change the separation pad. NOTE: Before you change the separation pad, clean the pickup roller. See Clean the pickup roller on page 71.
ENWW 4. Remove the separation pad. 5. Insert the new separation pad, and screw it into place.
6. 70 Reconnect the power cord, and then turn on the product.
Clean the product Clean the pickup roller If you want to clean the pickup roller before deciding to replace it, follow these instructions: 1. Unplug the power cord from the product and remove the pickup roller as described in Replace the pickup roller on page 65. 2. Dab a lint-free cloth in isopropyl alcohol, and scrub the roller. WARNING! Alcohol is flammable. Keep the alcohol and cloth away from an open flame.
Clean the paper path If you are experiencing toner specks or dots on the printouts, clean the paper path. This process uses a transparency to remove dust and toner from the paper path. Do not use bond or rough paper. NOTE: For best results use a sheet of transparency. If you do not have any transparencies, you can use copier-grade media (60 to 163 g/m2 (16 to 43 lb)) that has a smooth surface. 1. Make sure that the product is idle and the ready light 2. Load media in the input tray. 3.
Clean the print-cartridge area You do not need to clean the print-cartridge area often. However, cleaning this area can improve the quality of the printed sheets. WARNING! Before changing the separation pad, turn the product off, disconnect the power cord from the wall outlet, and then wait for the product to cool. 1. Disconnect the power cord from the product. Open the print-cartridge door, and then remove the print cartridge. CAUTION: Do not touch the black-sponge transfer roller inside the product.
74 2. With a dry, lint-free cloth, wipe any residue from the paper-path area and the print-cartridge cavity. 3. Reinstall the print cartridge, and then close the print-cartridge door.
4. Disconnect the power cord. Clean the exterior Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the device. Product updates Software and firmware updates and installation instructions for this product are available at www.hp.com/support/ljp1100series. Click Downloads and drivers, click the operating system, and then select the download for the product.
76 Chapter 7 Manage and maintain the product ENWW
8 ENWW Solve problems ● Solve general problems ● Interpret control-panel light patterns ● Clear jams ● Solve paper-handling problems ● Solve image-quality problems ● Solve performance problems ● Solve connectivity problems ● Solve product software problems 77
Solve general problems If the product is not responding correctly, complete the steps in the following checklist, in order. If the product does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves the problem, you can stop without performing the other steps on the checklist. Troubleshooting checklist 1. 2. Make sure that the product is set up correctly. a. Press the power button to turn on the product or to deactivate the Auto-Off mode. b.
6. Make sure that the product software is installed correctly. 7. Verify that you have installed the printer driver for this product. Check the program to make sure that you are using the printer driver for this product. 8. Print a configuration page. See Print the information pages on page 56. 9. a. If the page does not print, verify that the input tray contains paper. b. If the page jams in the product, see Clear jams on page 83.
Interpret control-panel light patterns Table 8-1 Status-light legend Symbol for "light off" Symbol for "light on" Symbol for "light blinking" Table 8-2 Control-panel light patterns 80 Light status State of the product Action All lights are off. The product is in Auto-Off mode or is turned off. Press the power button to deactivate the Auto-Off mode or to turn on the product.
Table 8-2 Control-panel light patterns (continued) Light status State of the product Action Ready light is blinking, and attention light is off. The product is receiving or processing data. No action is required. The product is receiving or processing a print job. Attention light is blinking, and ready light is off. The product has experienced an error that can be corrected at the product, such as a jam, an open door, the absence of a print cartridge, or the absence of paper in the proper tray.
Table 8-2 Control-panel light patterns (continued) Light status State of the product Action The wireless light is blinking. The product is attempting to locate a wireless network. No action is required. The wireless light is on. The product is connected to a wireless network. No action is required. The wireless light is off. The product is not connected to a network, and the wireless unit in the product might be turned off.
Clear jams When clearing jams, be careful not to tear jammed paper. If a small piece of paper remains in the product, it could cause additional jams. Common causes of jams ● The input tray is loaded incorrectly or is too full. NOTE: When you add new media, always remove all of the media from the input tray and straighten the entire stack. This helps prevent multiple feeds and reduces media jams. ● The media does not meet HP specifications.
Jam locations Jams can occur at the following locations in the product. 1 3 2 1 Internal areas 2 Input tray 3 Output bin NOTE: Jams can occur in more than one location. Clear jams from the input tray CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. When removing jammed media, pull the jammed media straight away from the product.
NOTE: Depending on where the jam is located, some of the following steps might not be necessary. ENWW 1. Open the print-cartridge door, and then remove the print cartridge. 2. Remove the media stack from the input tray.
86 3. With both hands, grasp the side of the jammed media that is most visible (this includes the middle), and carefully pull it free from the product. 4. Reinstall the print cartridge, and then close the print-cartridge door.
Clear jams from the output areas CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. ENWW 1. Open the print-cartridge door, and then remove the print cartridge. 2. Keep the print cartridge door open, and then with both hands, grasp the side of the jammed media that is most visible (this includes the middle), and carefully pull it free from the product.
3. 88 Reinstall the print cartridge, and then close the print-cartridge door.
Clear jams from inside the product 1. Open the print-cartridge door, and then remove the print cartridge. CAUTION: of paper. 2. ENWW To prevent damage, do not expose the print cartridge to light. Cover it with a piece If you can see the jammed paper, carefully grasp the jammed paper, and slowly pull it out of the product.
3. Reinstall the print cartridge, and then close the print-cartridge door. Solve repeated jams ● Verify that the input tray is not overfilled. The input tray capacity varies depending on the type of print media that you are using. ● Verify that the media guides are properly adjusted. ● Check that the input tray is securely in place. ● Do not add print media into the input tray while the product is printing. ● Use only HP-recommended media types and sizes.
Solve paper-handling problems The following problems with media cause print-quality deviations, jamming, or damage to the product. Problem Cause Solution Poor print quality or toner adhesion The paper is too moist, too rough, too heavy or too smooth, or it is embossed or from a faulty paper lot. Try another kind of paper, between 100 and 250 Sheffield, with 4% to 6% moisture content. Dropouts, jamming, or curl The paper has been stored incorrectly. Store paper flat in its moisture-proof wrapping.
92 Problem Cause Solution The product does not pull media from the input tray. The product might be in manual-feed mode. At the computer, follow the onscreen instructions to deactivate manual-feed mode. Or, at the product, open and close the print-cartridge door. The pickup roller might be dirty or damaged. Contact HP Customer Care. See Service and support on page 109 or the support flyer that came in the box.
Solve image-quality problems You can prevent most print-quality problems by following these guidelines. ● Use paper that meets HP specifications. See Paper and print media on page 33. ● Clean the product as necessary. See Clean the product on page 71. Image defect examples This section provides information about identifying and correcting print defects. NOTE: If these steps do not correct the problem, contact an HP-authorized dealer or service representative.
Dropouts ● A single sheet of media might be defective. Try reprinting the job. ● The media moisture content is uneven or the media has moist spots on its surface. Try printing with new media. ● The media lot is bad. The manufacturing processes can cause some areas to reject toner. Try a different type or brand of media. ● The print cartridge might be defective. Install a new genuine HP print cartridge. ● Toner might be on the photosensitive drum.
Toner smear ● If toner smears appear on the leading edge of the media, the media guides might be dirty. Wipe the media guides with a dry, lint-free cloth. ● Check the media type and quality. ● The fuser temperature might be too low. In the printer driver, make sure the appropriate media type is selected. ● Try installing a new genuine HP print cartridge. ● The fuser temperature might be too low. In the printer driver, make sure the appropriate media type is selected.
Page skew ● Make sure that the media is loaded correctly and the media guides are not too tight or too loose against the media stack. ● The input bin might be too full. ● Check the media type and quality. ● Check the media type and quality. Both high temperature and high humidity cause media to curl. ● The media might have been in the input tray too long. Turn over the stack of media in the tray. Also, try rotating the media 180° in the input tray. ● The fuser temperature might be too high.
Toner scatter outline ● If large amounts of toner have scattered around the characters, the transfer of toner to the media is not optimal. (A small amount of toner scatter is normal for laser printing.) Try a different media type setting in the printer driver, or use a different media type. ● Turn over the stack of media in the tray. ● Use media that is designed for laser printers. Moisture NOTE: This product dissipates heat by using convective cooling.
Optimize and improve image quality Change print density You can change the print density setting by from the printer properties dialog box. 1. Windows XP, Windows Server 2008, and Windows Server 2003 (using the default Start menu view): Click Start, and then click Printers and Faxes. -orWindows XP, Windows Server 2008, and Windows Server 2003 (using the Classic Start menu view): Click Start, and then click Printers.
Solve performance problems Problem Cause Solution Pages print but are totally blank. The cartridge pull tab or the sealing tape might still be in the print cartridge. Verify that the cartridge pull tab and tape have been removed completely from the print cartridge. The document might contain blank pages. Check the document that you are printing to see if content appears on all of the pages. The product might be malfunctioning. To check the product, print a Configuration page.
Solve connectivity problems Solve direct-connect problems If you have connected the product directly to a computer, check the USB cable. ● Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not longer than 2 m (6.56 ft). Replace the cable if necessary. ● Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary.
The product cannot connect to the wireless network. Cause Solution The product wireless settings and the network settings do not match. You might need to configure the product network settings manually. Verify that you know the following network settings: ● Communication mode ● Network name (SSID) ● Channel (ad-hoc networks only) ● Authentication type Use the Wireless Configuration utility to configure the product to print on wireless network.
Solve product software problems Solve common Windows problems Error message: "General Protection FaultException OE" "Spool32" "Illegal Operation" Cause Solution Close all software programs, restart Windows, and try again. Delete all temporary files from the Temp subdirectory. To find the Temp folder, complete the following steps: 1. Click the Start button, and then click the Run item. 2. In the Open box, type %temp%. 3. Click the OK button. A Windows Explorer window for the Temp folder opens.
Solve common Macintosh problems Table 8-3 Problems in Mac OS X The printer driver is not listed in the Printer Setup Utility or the Print & Fax list. Cause Solution The product software might not have been installed or was installed incorrectly. Make sure that the product .GZ file is in the following hard-drive folder: ● Mac OS X v10.4: Library/Printers/PPDs/ Contents/Resources/.lproj, where is the two-letter language code for the language that you are using. ● Mac OS X v10.5 and v10.
Table 8-3 Problems in Mac OS X (continued) The printer driver does not automatically set up the selected product in the Printer Setup Utility or the Print & Fax list. Cause Solution The product software might not have been installed or was installed incorrectly. Make sure that the product PPD is in the following hard-drive folder: ● Mac OS X v10.4: Library/Printers/PPDs/ Contents/Resources/.lproj, where is the two-letter language code for the language that you are using. ● Mac OS X v10.
When connected with a USB cable, the product does not appear in the Printer Setup Utility or Print & Fax list after the driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software troubleshooting ● Check that your Macintosh supports USB. ● Verify that your Macintosh operating system is Mac OS X v10.4 or later. ● Ensure that your Macintosh has the appropriate USB software from Apple. Hardware troubleshooting ● Check that the product is turned on.
106 Chapter 8 Solve problems ENWW
A ENWW Supplies and accessories ● Order parts, accessories, and supplies ● Part numbers 107
Order parts, accessories, and supplies Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Part numbers The following list of accessories was current at the time of printing. Ordering information and availability of the accessories might change during the life of the product.
B ENWW Service and support ● Hewlett-Packard limited warranty statement ● HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement ● End User License Agreement ● Customer self-repair warranty service ● Customer support ● Repack the product 109
Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet Professional P1100, P1100w One year from date of purchase HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.
End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User License Agreement (“EULA”) is a contract between (a) you (either an individual or the entity you represent) and (b) Hewlett-Packard Company (“HP”) that governs your use of the software product (“Software”). This EULA does not apply if there is a separate license agreement between you and HP or its suppliers for the Software, including a license agreement in online documentation.
a. Third Party Transfer. The initial end user of the HP Software may make a one-time transfer of the HP Software to another end user. Any transfer will include all component parts, media, User Documentation, this EULA, and if applicable, the Certificate of Authenticity. The transfer may not be an indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the transferred Software will agree to this EULA. Upon transfer of the HP Software, your license is automatically terminated.
Customer self-repair warranty service HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory.
Repack the product If HP Customer Care determines that your product needs to be returned to HP for repair, follow these steps to repack the product before shipping it. CAUTION: Shipping damage as a result of inadequate packing is the customer’s responsibility. 1. Remove and retain the print cartridge. CAUTION: It is extremely important to remove the print cartridge before shipping the product.
C ENWW Specifications ● Physical specifications ● Power consumption, electrical specifications, and acoustic emissions ● Environmental specifications 117
Physical specifications Table C-1 Physical specifications1 1 Specification HP LaserJet Professional P1100 Printer series Product weight 5.3 kg (11 .6 lb) Product height 194 mm (7.6 in) Product depth 224 mm (8.8 in) Product width 347 mm (13.7 in) Values are based on preliminary data. See www.hp.com/support/ljp1100series. Power consumption, electrical specifications, and acoustic emissions See www.hp.com/go/ljp1100_regulatory for current information.
D ENWW Regulatory information ● FCC regulations ● Environmental product stewardship program ● Declaration of Conformity (HP LaserJet Professional P1102, P1102s, P1106, and P1108) ● Declaration of Conformity (HP LaserJet Professional P1102w) ● Declaration of Conformity (HP LaserJet Pro P1102w) ● Safety statements ● Additional statements for wireless products 119
FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O3).
HP LaserJet print cartridge and supplies package. You help reduce the toll on the environment further when you return multiple cartridges together rather than separately. HP is committed to providing inventive, high-quality products and services that are environmentally sound, from product design and manufacturing to distribution, customer use and recycling.
Residents of Alaska and Hawaii Do not use the UPS label. Call 1-800-340-2445 for information and instructions. The U.S. Postal Service provides no-cost cartridge return transportation services under an arrangement with HP for Alaska and Hawaii. Non-U.S. returns To participate in HP Planet Partners return and recycling program, just follow the simple directions in the recycling guide (found inside the packaging of your new product supply item) or visit www.hp.com/recycle.
Material Safety Data Sheet (MSDS) Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by accessing the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo/ community/environment/productinfo/safety.
Declaration of Conformity (HP LaserJet Professional P1102, P1102s, P1106, and P1108) Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1 Manufacturer's Name: Hewlett-Packard Information Technology R&D (Shanghai) Co., Ltd. Manufacturer's Address: Building 6, No. 690 BiBo Road, ZhangJiang, Shanghai, China DoC#: BOISB-0901-00-rel.4.
Shanghai, China December 2010 For Regulatory Topics only, contact: European Contact Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQTRE / Standards Europe, Herrenberger Straße 140, D-71034 Böblingen (FAX: +49-7031-14-3143) www.hp.eu/certificates USA Contact Product Regulations Manager, Hewlett-Packard, 3000 Hanover St., Palo Alto 94304, U.S.A.
Declaration of Conformity (HP LaserJet Professional P1102w) Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1 Manufacturer's Name: Hewlett-Packard Information Technology R&D (Shanghai) Co., Ltd. Manufacturer's Address: Building 6, No. 690 BiBo Road, ZhangJiang, Shanghai, China DoC#: BOISB-0901-01-rel.6.
This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. 1. The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems. 2. For regulatory purposes, this product is assigned a Regulatory model number.
Declaration of Conformity (HP LaserJet Pro P1102w) Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1 Manufacturer's Name: Hewlett-Packard Information Technology R&D (Shanghai) Co., Ltd. Manufacturer's Address: Building 6, No. 690 BiBo Road, ZhangJiang, Shanghai, China DoC#: BOISB-0901-06-rel.1.
This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. 1. The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems. 2. For regulatory purposes, this product is assigned a Regulatory model number.
Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
EMC statement (Korea) 132 Appendix D Regulatory information ENWW
Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet Professional P1100, P1100w, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti.
Substances Table (China) Restriction on Hazardous Substances statement (Turkey) Türkiye Cumhuriyeti: EEE Yönetmeliğine Uygundur 134 Appendix D Regulatory information ENWW
Additional statements for wireless products FCC compliance statement—United States Exposure to radio frequency radiation CAUTION: The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized.
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, and United Kingdom. Notice for use in France For 2.4 GHz Wireless LAN operation of this product certain restrictions apply: This equipment may be used indoor for the entire 2400-2483.
Taiwan statement Vietnam Telecom wired marking for ICTQC Type approved products ENWW Additional statements for wireless products 137
138 Appendix D Regulatory information ENWW
Index A accessories ordering 107, 108 part numbers 108 acoustic specifications 118 address, printer Macintosh, troubleshooting 103 AirPrint 52 altitude specifications 118 anticounterfeit supplies 60 B batteries included 123 bin, output features 3 jams, clearing 87 bins, output capacity 38 blank pages problem-solving 99 C cables USB, problem-solving 99 Canadian DOC regulations 131 canceling printing 44 canceling a print request 44 cartridges non-HP 60 part numbers 108 recycling 60, 121 storage 60 warranty 1
EWS.
supported sizes 37 supported types 38 type, selecting 46 paper handling problem-solving 91 paper input tray features 3 paper input trays feeding problems, solving 91 paper jams.
gray background 94 light or faded print 93 loose toner 95 misformed characters 95 moisture on trailing edge 97 page skew 96 skewed pages 91 steam or vapor from the product 97 toner scatter outline 97 toner smear 95 toner specks 93 vertical lines 94 vertical repetitive defects 95 wave 96 wireless problems 100 wrinkles 96 See also problem-solving special media guidelines 35 special paper guidelines 35 specifications device features 3 electrical and acoustic 118 environment 118 physical 118 Spool32 errors 102
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