HP Integrity Virtual Machines Manager 4.3 User Guide

A Error messages, status indicators, and troubleshooting
This appendix discusses error messages and troubleshooting related to VM Manager problems,
and describes the status indicators that appear on some VM Manager screens and the error and
status labels that might appear with utilization meters (bar graphs) displayed on certain VM
Manager screens.
Error messages
Error messages visible in VM Manager are returned primarily from the Integrity VM commands
themselves. This section describes how to review such error messages as logged by Integrity VM
and includes information about error messages that might be seen when attempting to access VM
Manager. Other errors or problems are discussed in “Troubleshooting virtual machine problems”
(page 118).
Reviewing error messages
To review an error message that resulted from an Integrity VM command run by VM Manager in
the past (and so is not currently viewable), you can select View→Integrity VM log for VM Host...
or View→Integrity VM log for VM.... The former menu item displays events logged by Integrity VM
that pertain to the VM Host and all its guests. The latter menu item displays events logged by
Integrity VM that pertain to a specific virtual machine. For more information, see “Viewing Integrity
VM Host and VM logs” (page 111).
For more information about error messages related to Integrity VM, see the HP Integrity Virtual
Machines Installation, Configuration, and Administration manual.
Errors accessing VM Manager
Under certain circumstances, errors can occur when attempting to enter Integrity VM Manager
from Matrix OE visualization (Matrix Operating Environment for HP-UX) or from the HP System
Management Homepage. In those cases, a page titled “Access failure” is displayed with the name
of the VM Host system and the reason for the failure to enter Integrity VM Manager. The following
list describes the access failure messages that you might receive:
• Incorrect permissions. An error occurred communicating with WBEM:
CIM_ERR_ACCESS_DENIED CIM_ERR_ACCESS_DENIED: PGS05203.
The following is an example of the error message displayed for a user, hpsmh:
The user 'hpsmh' is not authorized to run 'EnumerateInstances' in
the namespace 'root/cimv2/hpvm'.
CIM_ERR_ACCESS_DENIED (part of the error message mentioned earlier) indicates that a
CIM user is not authorized to access the namespace.
This error occurs when a user with specific credentials uses a WBEM connection to access
the VM WBEM services listening at ports 5988 and 5989 without sufficient permissions. For
a WBEM user to access the WBEM services, the user must be provided with sufficient
permissions.
This issue does not occur if the CIM configuration parameter
enableNamespaceAuthorization is set to FALSE. If the value is set to FALSE, irrespective
of whether the users are SIM or SMH users, they can access WBEM services.
To resolve the issue, first examine the value of the configuration parameter,
enableNamespaceAuthorization.
To examine the configuration parameter settings, run the following command:
cimconfig -lp
This command lists all the configuration parameters. Verify whether the
enableNamespaceAuthorization parameter is set to TRUE. If it is set to TRUE, follow
these steps:
Error messages 115