HP Matrix Operating Environment 7.3 Recovery Management User Guide

Matrix recovery management log files
There are several log files available with detailed information that you can view to help identify
the sources of Matrix recovery management failover or failback problems:
• For errors that occur during the initial Matrix recovery management configuration steps, view
the mxdomainmgr(0).log file located in the logs directory where HP Systems Insight
Manager is installed on the system.
• For errors that occur during a failover, check the lsdt.log file in the logs directory where
Matrix recovery management is installed for details on the specific operation that failed.
• HP P6000 Storage failover related errors are written to the clxevarun.log file in the
STORAGE/EVA/log directory located where Matrix recovery management is installed on the
system.
For a list of log files to use for troubleshooting HP P9000 storage failover issues, see the HP
P9000 Cluster Extension Software Administrator Guide.
• HP P9000 Storage failover related errors are written to the clxrun.log file located in the
Cluster Extension XP\log directory of the storage management server accessed by
Matrix recovery management to perform the storage failover operation.
Additional information on logical server activation and deactivation issues initially reported
in the Matrix recovery management Jobs screen can be found in the Matrix OE visualization
Logical Server Job Status screen. Select a logical server job based on its Job Title and view
its Job Details.
• For a list of log files to use for troubleshooting HP 3PAR storage failover issues, see the HP
3PAR Cluster Extension Software Administrator Guide available at http://
h20000.www2.hp.com. Click Manuals, then go to Storage→Storage Software→Storage
Replication Software→HP Cluster Extension Software.
DR Protected IO serivces troubleshooting
For failures that occur during Matrix recovery management operations on IO services Recovery
Groups, the following general troubleshooting steps apply:
1. Check the lsdt.log file in the logs directory where Matrix recovery management is installed
for details on the specific operation that failed.
2. Check the status of the IO services in the Matrix IO Services page to see if the IO services are
in the correct state for the specific operation that failed.
3. Check the hpio.properties files and the dr.properties files on the Local and Remote
Site CMS to make sure they are set correctly. For more information see “DR protection for IO
services” (page 22).
4. If an activate, deactivate, or import operation failed, go to the Matrix recovery management
Jobs screen and review the Job details.
5. If necessary, go to the IO Requests screen to view the requests on the IO services involved in
the failed Matrix recovery management operation.
6. If necessary, check the hpio-controller.log file in the logs directory where IO is installed
for details on the specific IO operation that failed.
7. For additional information on troubleshooting issues related to IO services, see the
Troubleshooting section in the HP Matrix Operating Environment 7.3 Infrastructure Orchestration
User Guide available at Enterprise Information Library.
62 Troubleshooting