HP Matrix Operating Environment 7.3 Update 1 Installation and Configuration Guide for Provisioning with Virtual Resources

Matrix infrastructure orchestration Networks tab does not retrieve network information
Issue
The network page in infrastructure orchestration does not retrieve any network information, or
infrastructure orchestration allocation failure and provision failure occurs as shown in Figure 6
(page 149).
Figure 6 Allocation failure example
Possible causes
• VMware vCenter Server credentials are not configured or are lost during an Insight Control
virtual machine management update.
• VMware vCenter Server is unreachable.
Suggested actions
• Enter the VMware vCenter Server credentials in HP SIM.
1. Select View VME Settings and check the vCenter status.
2. Follow the steps on that page OR follow the steps below:
a. Select Options→Security→Credentials→System Credentials.
b. Edit system credentials.
c. Click on Show Advanced protocol credentials→VME tab.
d. Enter credentials and click OK.
• Verify that the configured VMware vCenter Server is reachable.
Troubleshooting procedures 149