Building Disaster Recovery Serviceguard Solutions Using Metrocluster with 3PAR Remote Copy

Table 6 Error Messages and their Resolution (continued)
ResolutionCauseLog Messages
One of the packages
managed by the Site
Executing: cmrunpkg siteA_mg1 siteA_mg2
siteA_mg3.
1. Check the log file of the package on
the nodes where node switching is
not enabled.Controller package does
not have node switching
Unable to run package siteA_mg1 on node
ccia6, the node switching is disabled.
2. Clean any stray resources owned by
the package, that are still online on
the node.
enabled on its configured
nodes at this site.
Unable to run package siteA_mg1 on node
ccia7, the node switching is disabled.
3. Enable node switching for the
package on the nodes.
cmrunpkg: Unable to start some package or
package instances.
4. Clean the site using the cmresetsc
tool.
Check the log files of the packages managed
by Site Controller for more details.
5. Start the Site Controller package.
Refer to Metrocluster documentation for cleanup
procedures needed before restarting the Site
Controller.
Site Controller startup failed.
The Site definitions in the
Serviceguard cluster are no
longer available.
Failed to get local site name.
There is no site defined for this node in the
cluster configuration.
1. Check the Serviceguard cluster
configuration file and reapply with
the sites defined appropriately.
2. Restart the Site Controller package.
Exiting (when sites are not defined)
The preparation of the
replicated disk and making
Failed to prepare the storage for site. 1. Check the host connectivity to disk
arrays.
it read/write on the site
nodes failed.
2. Ensure that the replication
management software is configured
properly and is functioning correctly.
3. Restart the Site Controller package.
There is no Metrocluster
Environment file in the Site
Error: Metrocluster Environment file does not
exist in /etc/cmcluster/hrdb_sc
1. Restore the Metrocluster Environment
file under the Site Controller package
directory.Controller package
directory on the node
2. Check if the Metrocluster Environment
file is named using the Metrocluster
defined naming convention.
where Site Controller
package failed.
3. Restart the Site Controller package.
There is more than one
Metrocluster Environment
Error: More than one environment files are found
in /etc/cmcluster/hrdb_sc.
1. Remove the redundant file.
2. Restart the Site Controller package.
file in the Site Controller
package directory on the
node where Site Controller
failed.
The Site Controller package
failed to import the CVM
Error: Failed to import CVM DG <CVMDG
name>
1. Check the syslog on the site CVM
master node.
Disk Group on the site it
failed to start.
2. Check the disk group status using
VxVM commands.
3. Identify and fix any issues.
4. Restart the Site Controller package.
The Site Controller package
failed to deport the CVM
Error: Failed to deport CVM DG <CVMDG
Name>
1. Check the syslog on the site CVM
master node.
Disk Group on the other
site.
2. Check the disk group status using
VxVM commands.
3. Identify and fix any issues.
4. Restart the Site Controller package.
If the cluster is reforming, ignore these
error messages.
This message is logged
because the cluster is
Message logged in the syslog file.
64 Troubleshooting