HP StorageWorks 60 Modular Smart Array Enclosure User Guide

Troubleshooting 29
Diagnostic questions
Are the power supply/system fan LEDs green?
Answer Possible Reasons Possible Solutions
No
• The power cords are not connected or
AC power is not available.
• The power supply may not be inserted
properly, it may have a damaged
connector, or it may have failed.
• The system midplane may need to be
replaced.
• Be sure that the power cord is connected to
the power supply.
• Be sure that the power supply is undamaged
and is fully seated.
• Be sure that all pins on connectors and
components are straight.
• Contact an authorized service provider for
assistance.
Yes — If the system power LED is off, do the following:
1 Press the Power On/Standby button and hold
for approximately three seconds.
2 See Is the System Power LED Green? (on page
29)
Is the system power LED green?
Answer Possible reasons Possible solutions
No
• The Power On/Standby button has not
been pressed firmly or held long enough.
• The power supply may not be inserted
properly, it may have a damaged
connector, or it may have failed.
• The system may have experienced a
short.
• Controller firmware may be corrupted.
• The system midplane and/or power
button/LED assembly may need to be
replaced.
• Firmly press the Power On/Standby button
and hold for approximately three seconds.
• Be sure that the power supply is undamaged
and is fully seated.
• Be sure that all pins on connectors and
components are straight.
• Be sure that all components are fully seated.
• Flash the controller firmware ("Smart
Components for ROM Flash" on page 26).
• Contact an authorized service provider for
assistance.
Recognizing hard drive failure
In an HP storage enclosure, a steadily glowing Fault LED indicates that the drive has failed.
Other indications of failed hard drives:
• The amber LED on the front of a storage system is lit if drives fail. (However, this LED also illuminates
when other problems occur, such as when a system fan fails, a redundant power supply fails, or the
system overheats.)
• ACU represents failed drives with a distinctive icon.
• HP SIM can detect failed drives remotely across a network. (For more information about HP SIM,
refer to the documentation on the Management CD.)
• ADU lists all failed drives.
• CPQONLIN identifies failed drives in a NetWare environment.