MSL6480 Getting Started Guide (rev 3) (QU625-96331, April 2014)

4 Support and other resources
Contacting HP
For worldwide technical support information, see the HP support website:
http://www.hp.com/support
Before contacting HP, collect the following information:
• Product model names and numbers
• Technical support registration number (if applicable)
• Product serial numbers
• Error messages
• Operating system type and revision level
• Detailed questions
Related information
The following documents provide related information:
• HP StoreEver MSL6480 Tape Library User and Service Guide
• HP StoreEver MSL6480 Tape Library Firmware Release Notes
You can find these documents on the Manuals page of the HP Business Support Center website:
http://www.hp.com/support/manuals
In the Storage section, click link label and then select your product.
Websites
• HP Enterprise Business Solutions website: http://www.hp.com/go/ebs
• HP MSL website: http://www.hp.com/go/msl
• HP Storage products website: http://www.hp.com/go/storage
• HP Command View for Tape Libraries website: http://www.hp.com/support/cvtl
• HP Support website: http://www.hp.com/support
• HP MSL Tape Library troubleshooting tree: http://www.hp.com/support/mslg3tstree
• HP Library and Tape Tools website: http://www.hp.com/support/TapeTools
• HP Event Monitoring Service and HA Monitors Software http://www.hp.com/go/
hpux-ha-monitoring-docs
• HP Systems Insight Manager website: http://www.hp.com/go/hpsim
Documentation feedback
Send any errors, suggestions, or comments to Documentation Feedback ([e-mail]).
Contacting HP 29