user guide hp StorageWorks MSL5000 and MSL6000 series tape libraries Fourth Edition (April 2003) Part Number: 231910-004 Product Regulatory Series ID Number: 1005 and 1005A This guide describes procedures for installing, configuring, operating, maintaining, and troubleshooting the HP StorageWorks MSL5000 and MSL6000 Series tape libraries.
© Hewlett-Packard Company, 2003. All rights reserved. Hewlett-Packard Company makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. This document contains proprietary information, which is protected by copyright.
contents Contents About this Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 2 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 Setting Up the Tabletop Model. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Converting a Tabletop Model to a Rackmount Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Setting Up the Rackmount Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents SCSI Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Network Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Library Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Cartridge Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Maintaining Tape Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ultrium Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DLT and SDLT Cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Running a Cleaning Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents European Union Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . BSMI Class A Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Japanese Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Laser Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .211 Figures 1 Library tape drive locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 2 HP Ultrium 460 format trademark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 3 Library magazines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 Magazine door mechanical releases (emergency access) . . . . . . . . . . . . . . . . . . . . . . . . 69 Library indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Password levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 Functions screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . History screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DLT leader in correct position, hub, and door lock tab . . . . . . . . . . . . . . . . . . . . . . . . . Faulty DLT leaders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 19 20 21 22 Operating Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Transit -- Short Term Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . Acoustic Noise Declared per ISO 9296 and ISO 7779 . . . . . . . . . . . . . . . . . . . . . . . . . Schallemissionswerte - Werteangaben nach ISO 9296 und ISO 7779/ DIN 27779 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 12 HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide
about this guide About this Guide This user guide provides information to help you: ■ Become familiar with About library thiscomponents. Guide ■ Install the library. ■ Configure the library. ■ Operate the front panel. ■ Use the remote management interface. ■ Perform maintenance procedures. ■ Troubleshoot the library.
About this Guide Related Documentation In addition to this guide, HP provides corresponding user information: ■ HP StorageWorks MSL Series Pass-Through Mechanism Reference Guide ■ HP StorageWorks Network Storage Router User Guide Conventions Conventions consist of the following: ■ Document Conventions ■ Text Symbols ■ Equipment Symbols Document Conventions The document conventions included in Table 1 apply.
About this Guide WARNING: Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or death. Caution: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or data. Note: Text set off in this manner presents commentary, sidelights, or interesting points of information. Equipment Symbols The following equipment symbols may be found on hardware for which this guide pertains.
About this Guide Any surface or area of the equipment marked with these symbols indicates the presence of a hot surface or hot component. Contact with this surface could result in injury. WARNING: To reduce the risk of personal injury from a hot component, allow the surface to cool before touching. Power supplies or systems marked with these symbols indicate the presence of multiple sources of power.
About this Guide Getting Help If you still have a question after reading this guide, contact an HP authorized service provider or access our website: http://www.hp.com/support. HP Technical Support Note: For continuous quality improvement, calls may be recorded or monitored. Call technical support at the nearest location. Telephone numbers for worldwide technical support are listed on the HP website under support: http://www.hp.com/support.
About this Guide 18 HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide
Introduction 1 Designed for backup operations with high-end networks and high-performance servers, the HP StorageWorks MSL5000 and 6000 Series tape libraries are the next generation performers in high-volume backup and archival service. The libraries also feature high availability, maximum storage density, and easy serviceability. The library SCSI interface-to-host system supports Low Voltage Differential (LVD).
Introduction Models The MSL Series tape library family includes the following models: ■ Two-drive models: — MSL6030 — MSL5030 — MSL5026 ■ Four-drive models: — MSL6060 — MSL5060 — MSL5052 Note: Two-drive models are 8.75 in (22.23 cm) in height, sometimes referred to as 5U. Four-drive models are 17.50 in (44.45 cm) in height, sometimes referred to as 10U.
Introduction Tape Drives MSL Series tape libraries support up to four tape drives (see Figure 1). SCSI I/O is accomplished through two VHDCI-series, 68-pin, Micro-D SCSI connectors located at the rear of the library directly beneath each tape drive. The drives are numbered beginning with 0: the first tape drive is Drive 0, the second is Drive 1, etc.
Introduction Ultrium Tape Drives The Ultrium tape drive is a high-performance streaming tape drive that uses Linear Tape-Open (LTO) technology. An Ultrium 230 tape drive is capable of storing up to 100 GB (native) or 200 GB (2:1 compression) of data per cartridge. An Ultrium 460 tape drive is capable of storing up to 200 GB (native) or 400 GB (2:1 compression) of data per cartridge. Access the HP StorageWorks Ultrium Tape Drive User’s Guide from http://www.hp.
Introduction Approved media will have the Ultrium format trademark which indicates that the media has passed Ultrium format compliance testing (see Figure 2). Figure 2: HP Ultrium 460 format trademark For best results, always use HP branded media.
Introduction Note: For information on labeling tape cartridges, see Labeling Tape Cartridges on page 103. DLT and SDLT Tape Drives Note: In addition to the information provided in this manual, refer to the documentation provided with your media for more information. Also see Maintaining Tape Cartridges on page 123. Access the HP StorageWorks DLT Tape Drive Reference Guide from http://www.hp.com/support for more information about the DLT tape drive features and capabilities.
Introduction Table 4: SDLT Tape Drive Capacity and Data Transfer Rate Drive Model Data Capacity Sustained Data Transfer Rate SDLT 110/220 110 GB (native) 220 GB (compressed) 11 MB/sec (39.6 GB/hour) 22 MB/sec (79.2 GB/hour) SDLT 160/320 160 GB (native) 320 GB (compressed) 16 MB/sec (57.6 GB/hour) 32 MB/sec (11.5 GB/hour) Note: Compressed capacity assumes a 2:1 compression ratio.
Introduction SDLT Tape Cartridges Note: In addition to the information provided in this manual, refer to the documentation provided with your media for more information. The following tape cartridges are approved for the library’s SDLT tape drives: ■ HP SDLT Data Cartridge — C7980A (220-320 GB) ■ HP SDLT Cleaning Cartridge — C7982A Caution: SDLT tape drives require special cleaning cartridges and data cartridges formatted specifically for SDLT.
Introduction Magazines MSL Series tape libraries contain two or four removable tape cartridge magazines that are accessible through the front doors (see Figure 3). 1 2 1 1 2 2 1 2 Left Magazine(s), with integrated mail slot Right Magazine(s) Figure 3: Library magazines Looking from the front of the library, each left tape magazine includes a mail slot, which is accessible when that magazine door is open.
Introduction Note: The slots and mail slots are numbered beginning with 0: the first slot is Slot 0, the second is Slot 1, etc. Power Supplies MSL Series tape libraries support one or two power supplies that are accessible from the rear of the unit (see Figure 4). These auto-ranging power supplies are capable of using any nominal AC voltage between 100 VAC and 240 VAC power, at 50 Hz or 60 Hz, and are easily removed without requiring special tools.
Introduction 1 2 3 Power On LED (lights up after touching the 4 front panel display) 5 Power Supply Release Latch 6 Power Switch Power Supply AC Power Cord(s) Power supply bracket Figure 4: Library power supplies Note: For the four-drive models, the left AC power receptacle is for the bottom power supply. The right AC power receptacle is for the top power supply.
Introduction Robotics MSL Series tape library robotics consist of a cartridge shuttle, motor hardware, motor drives, and other support electronics (see Figure 5). The four-drive models also contain a vertical axis mechanism that enables the robotics to travel between the upper and lower tape cartridge magazines. These robotics are capable of picking and placing tapes throughout a 180-degree arc that consists of the tape drives, tape cartridge magazines, and an optional Pass-Through Mechanism (PTM).
Introduction Library Controller Board The library controller board contains a single microprocessor and associated logic devices to control all robotics operations and manage overall library functions. The microprocessor enables the SCSI interface between the library and the host system. Note: The SCSI terminator must always be connected to the library controller board for proper operation when configured as standalone or master.
Introduction .
Introduction Factory-Defined Accessory PCI Slots MSL Series tape libraries contain one or two rear-access card cages, and one or two 32-bit, 33-MHz Compact PCI backplanes (see Figure 7). These backplanes contain the plug-in connectors for a library controller board, and up to five optional HP-defined PCI add-in cards. Caution: Use of non-HP qualified PCI option cards can damage your MSL Series library and will void product warranty.
Introduction Embedded Network Storage Router (Optional) Some library models ship with an optional embedded Network Storage Router in the slot next to the library controller board. This board provides bidirectional connectivity in a Fibre Channel Switched Fabric supporting Fibre Channel and SCSI devices. See Optional Fibre Channel Card on page 203 for additional information on configuring and using the optional Fibre Channel board.
Introduction Front Panel Indicators The library front panel indicators consist of the following: ■ Viewing window—Lets you visually check the internal operations of the library. ■ GUI touch screen—Manually operated to set up and configure the library. ■ Library status LED—Displays the library operational status of the library.
Introduction Multi Unit Library Systems MSL Series tape libraries can be stacked in a scalable combination with additional two-drive and four-drive models to form a multi unit library configuration. Through use of a rear-mounted Pass-Through Mechanism (PTM), all libraries in a multi unit library configuration can operate together as a single virtual library system. Stacked libraries are interconnected through their rear panel Ethernet connections to a supplied LAN hub that mounts to the rack enclosure.
Introduction 1 1 2 2 1 2 PTM Interface Connector PTM Mounting Cover (removal required for PTM installation) Figure 9: Library PTM mounting location HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide 37
Introduction 38 HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide
Installation 2 This chapter explains how to install an HP StorageWorks MSL Series tape library. Sections in this chapter include: ■ Setting Up the Tabletop Model, page 40 ■ Converting a Tabletop Model to a Rackmount Model, page 41 ■ Setting Up the Rackmount Model, page 42 ■ Applying Power to the Library, page 47 ■ Cabling for SCSI Configurations, page 49 Note: Be sure to keep and store all shipping materials from your MSL Series tape library for potential future use.
Installation Setting Up the Tabletop Model Library tabletop models require no mechanical assembly for mounting (see Figure 10). Place the library on a desk, table, or other stable, horizontal surface. Make sure the cooling grills at the front and the fans at the rear of the library are not obstructed. Allow 18 inches (50 cm) of clearance at the front and rear for magazine and hot-plug tape drive access without the need to reposition the library.
Installation Converting a Tabletop Model to a Rackmount Model To make a tabletop library ready for rack enclosure installation: 1. Remove the rubber feet. 2. Remove the cover. 3. Attach the inner rails to the library using the supplied Allen wrench and screws. Tighten the screws until snug. 4. Proceed to “Setting Up the Tabletop Model.
Installation Setting Up the Rackmount Model WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: ■ The leveling jacks are extended to the floor. ■ The full weight of the rack rests on the leveling jacks. ■ In single rack installations, the stabilizing feet are attached to the rack. ■ In multiple rack installations, the racks are coupled. ■ Only one rack component is extended at any time.
Installation Note: For HP rack system/e and AlphaServer H9A rack enclosures, refer to the appropriate rack rail adapter kit. 2. Remove the template and then attach the rails using the supplied fasteners (see Figure 12). The front rail brackets are threaded to directly accept screws. The rear brackets are not threaded and require cage/clip nuts in the rack enclosure rear vertical rails.
Installation 2 1 Figure 13: Installing the rails 3. Install the two slide-on clip nuts (previously marked using the template, two holes above the top bracket screw holes) on each of the front rack enclosure vertical rails (Figure 13). WARNING: Two people should perform the next step.
Installation WARNING: A rack enclosure might become unstable if more than one library is extended for any reason. Extend only one library at a time. 7. Push in on the rail locks to release the library and slide the library completely into the rack enclosure. 8. Fully tighten the rear rail screws. Figure 14: Installing the library (two-drive model shown) 9. Remove the tape to open the doors for installation. 10. Remove and discard the pull-tabs used to block the latch mechanism.
Installation 1 1 2 2 1 2 Left Retaining Screw Right Retaining Screw Figure 15: Securing the library 46 HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide
Installation Applying Power to the Library To apply power to the library (see Figure 16): 1. Connect each supplied power cord 1 to each power supply receptacle. Note: The left-hand AC power receptacle is for the bottom power supply. The right-hand AC receptacle is for the top power supply. (four-drive models only). 2. Toggle each power switch 2 on. Note: You can remove the appliqué from the GUI touch screen by catching one corner and carefully lifting it. 3.
Installation 3 2 1 Figure 16: Applying power to the library (four-drive rackmounted library shown) 48 HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide
Installation Cabling for SCSI Configurations This section describes supported SCSI cable configurations for the library. Note: MSL Series libraries support SCSI cable configuration for one to four hosts and one to four tape drives. Contact your authorized reseller for a list of supported configurations. The following SCSI configurations are detailed in this section: ■ Two tape drives, dual host system (MSL6030/MSL5030/MSL5026). ■ Four tape drives, dual host system (MSL6060/MSL5060/MSL5052).
Installation Two Tape Drives, Dual Host System Figure 17 shows a typical SCSI cable configuration for a library with two tape drives installed using a dual host system.
Installation Four Tape Drives, Dual Host System Figure 18 shows a typical SCSI cable configuration for a library with four tape drives installed using a dual host system. 1 2 5 4 1 5 3 4 1 2 3 SCSI Terminator 0.5 m jumper cables RS-232 diagnostic cable (for service only) 4 5 To Host System 0.25 m or 0.
Installation Caution: The short, 9.8-inch (0.25m) jumper cables 5 are designed for this use only. Stretching either one to reach the library controller board can damage the cable. Use the longer 19.8-inch (0.5m) cable 2 to connect the tape drive and the library controller board.
Library Configuration 3 This chapter explains how to configure an HP StorageWorks MSL Series tape library for normal operation.
Library Configuration Changing Default Configuration Settings For most applications, you do not have to change the default settings; however, if you do need to change a configuration setting, use the procedures provided in the following sections. If you are uncertain whether you need to change a setting, contact your authorized service provider.
Library Configuration Setting a SCSI ID Each tape drive installed in the library requires a unique SCSI ID. The information provided in this section shows you how to set a SCSI ID. To set a SCSI ID: 1. Turn the library on and wait until the Power-On Self Test (POST) concludes and the Status screen is displayed. 2. Select the Menu option. 3. If necessary, enter the appropriate password. See the section on “Front Panel and Media Security Locks” on page 71 for instructions on how to set passwords. 4.
Library Configuration For example, to set the Drive 0 Bus ID to 3: a. Select the box next to the text “Drive 0 Bus ID:.” The resulting screen (see Figure 20) displays the current Drive 0 Bus ID along with the new value that you request. Figure 20: Drive 0 bus ID screen b. Touch the block that contains the number 3. This places your request into the New data field. c. Touch the Save option to confirm your request. A confirmation screen is displayed (see Figure 21).
Library Configuration d. Touch OK to confirm. A new SCSI ID now appears in the Drive 0 Bus ID data field (see Figure 22). Figure 22: Drive 0 bus ID data field screen (two-drive model shown) 5. Repeat this procedure to set any remaining SCSI IDs. 6. Touch the Back button repeatedly to return to the Main menu screen.
Library Configuration Setting Up a Reserved Slot Use this option to designate one or more tape cartridge data storage slots as a cleaning slot, or to reduce the number of storage elements visible to the application software (for licensing reasons). Note: Reserved slots may be incompatible with some application software. Reserved Slot Numbering Standard tape cartridge slots are numbered from the front of the magazine to the rear (see Figure 23 through Figure 26).
Library Configuration 1 4 #13 #28 #12 #27 #11 #26 #10 #25 #9 #24 #8 #23 #7 #22 #6 #21 #5 #20 #4 #19 #3 #18 #2 #17 #1 #16 #0 #15 2 3 #14 1 2 Cleaning Slot #2 Cleaning Slot #1 3 4 Cleaning Slot #0 Mail Slot (Left Magazine Only, If Configured) Figure 24: Reserved slot locations, Ultrium (MSL6030/MSL5030) HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide 59
Library Configuration 1 #36 4 1 2 #49 #48 #47 #46 #45 #44 #43 #42 #41 #40 #39 #38 #37 #35 #34 #33 #32 #31 #30 #29 #28 #27 #26 #25 Cleaning Slot #2 Cleaning Slot #1 3 4 2 3 Cleaning Slot #0 Mail Slot (Left Magazine Only, If Configured) Figure 25: Reserved slot locations, lower module, SDLT/DLT (MSL5052) 60 HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide
Library Configuration 1 4 #42 #57 #41 #56 #40 #55 #39 #54 #38 #53 #37 #52 #36 #51 #35 #50 #34 #49 #33 #48 #32 #47 #31 #46 #30 #45 #29 #44 2 3 #43 1 2 Cleaning Slot #2 Cleaning Slot #1 3 4 Cleaning Slot #0 Mail Slot (Left Magazine Only, If Configured) Figure 26: Reserved slot locations, lower module, Ultrium (MSL6060/MSL5060) To reserve a slot: 1. On the Menu screen, touch the Library option in the Edit Options area. 2.
Library Configuration Figure 27: Total reserved slots screen 3. Press the associated box next to the Total Reserved Slots option. A numeric keypad is displayed (see Figure 28). Figure 28: Reserved slots numeric keypad screen 4. Enter the number of slots to reserve and then press Save to confirm your change. On the resulting confirmation screen (see Figure 29), press OK to save.
Library Configuration Figure 29: Total reserved slots confirmation screen 5. Press the Back button repeatedly to return to the Main menu screen. Note: Your choice takes effect the next time you boot the library. Note: Changes to this option may require reconfiguring the software application in order to accommodate the change in storage slots.
Library Configuration Configuring the Network Settings The library automatically obtains an IP address from a DHCP server when the library is powered up. The library also supports user-specified fixed addresses through the front panel. To set a fixed address: 1. On the Menu screen, touch Network in the Edit Options area. The IP Address Determination screen appears (see Figure 30). Figure 30: IP address determination screen 2.
Library Configuration 3. Touch OK to confirm your selection. 4. Touch each IP Address option and then use the keypad to enter each IP address (see Figure 32). 5. Save and confirm your selections. Figure 32: Fixed IP address screen 6. Press the Back button repeatedly to return to the Main menu screen.
Library Configuration 66 HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide
Operation 4 This chapter describes how to operate an HP StorageWorks MSL Series tape library.
Operation Front Panel The front panel of the library includes the following (see Figure 33): ■ Magazine doors (left- and right-hand) ■ Graphical user interface (GUI) touch screen ■ Library status LED ■ Viewing window 1 2 1 2 3 4 5 3 4 5 1 2 3 Left-hand Magazine Door Viewing Window GUI Touch Screen 4 5 Library Status LED Right-hand Magazine Door Figure 33: Library front panel Magazine Doors The magazine doors have both an electrical release (via the GUI touch screen) and a manual release.
Operation Caution: The magazine doors must only be opened manually in an emergency. Failure to follow normal procedures can cause data loss and equipment damage. Note: The library may not perform a complete inventory each time a magazine is manually removed and then replaced using the emergency release.
Operation Indicators The library front panel indicators consist of a GUI touch screen and a library status LED (see Figure 35 and Table 5). 1 2 1 GUI Touch Screen Library Status LED 2 Figure 35: Library indicators Table 5: Library Status LED Indicator 70 Description Solid green The library is operating correctly under normal conditions.
Operation Front Panel and Media Security Locks The following security features are available to help you avoid accidental interruption of library operation. GUI Touch Screen The GUI touch screen offers three levels of security (see Figure 36): ■ User Level 1—allows access to the mail slot(s). ■ User Level 2—allows magazine access, mail slot access, SCSI options, diagnostics, and lets you move media. ■ Service—allows access to the administrative menu that lets you view/edit library and SCSI options.
Operation Enabling a password at a lower level re-enables disabled higher levels to that value. As a result, prior to accessing any higher level operation, you are prompted first to enter the new higher level password. You can also use a higher level password to gain access to a lower level operation. For example, use the Service password to access the Move Media operation. Using the Service password to access the Menu option also gives full access (without validating) to the Service operations.
Operation Library Display Screens and Options The library GUI touch screen displays graphics and text characters in the form of easy-to-understand messages. Graphics and text messages, along with their functions, are described in this section. Initialization Screen When power is first applied to the library, a series of Power-On Self Test (POST) diagnostics are performed. After the POST completes, the following initialization screen appears during the library inventory and scalability configuration.
Operation Library Status Screen After the POST executes successfully and the library initialization completes (approximately 45 seconds), the following library Status screen appears: 2 1 Figure 38: Library status screen (two-drive model shown) 1 2 Technical Support Information Option LCD Contrast Controls (reset on power-up) The library Status screen lets you select the following options: 74 ■ Technical Support Information (HP logo) ■ Mail Slot Access ■ Magazine Access ■ Move Media ■ LCD Con
Operation Technical Support Information Selecting this option via the HP logo displays HP-specific technical support assistance information, including the HP StorageWorks and the HP technical support websites (see Figure 39).
Operation Mail Slot Access (Left-hand Magazines Only) Select this option to display the Mail Slot Access screen (Figure 40). This option provides access to a mail slot while the library remains powered up. Note that a mail slot is reserved for the first tape cartridge slot in a left-hand magazine, and can be password protected or fully disabled. If the mail slot is disabled, this menu button is absent. On four-drive models, solenoids restrict access to the selected mail slots.
Operation Magazine Access Select this option to display the Magazine Access screen (Figure 41). For two-drive models, this option lets you gain access to the left or right-hand magazine doors separately, or both magazine doors for tape cartridge placement or removal. For four-drive models, this option provides access to the upper-left, lower-left, or right-hand magazines separately, or both magazine doors for tape cartridge placement or removal. Note: The Magazine Access option can be password protected.
Operation Move Media Select this option to display the Move Media screen (see Figure 42). The Move Media option lets you remove a cartridge from a tape drive, a data slot in any magazine, or a mail slot in a left-hand magazine. This option also lets you load and unload tape cartridges from the installed tape drives. See the section on “Replacing a Cleaning Cartridge in a Reserved Slot” on page 131 for detailed removal information.
Operation Power Select this option to initiate a library power-down operation. After a successful power-down, a confirmation message appears (see Figure 43). Note: The library moves the shuttle assembly to the parked position before powering down. This position is a prerequisite for any library transport.
Operation Status Select this option to display an information Status screen (Figure 44). From this screen, touch a magazine icon to display detailed information about the cartridges in that magazine. Touch a drive icon to view drive ID information, cleaning information, tape cartridge information, and drive status. Figure 44: Status screen (four-drive model shown) Online Selecting this option places the library online or offline.
Operation Menu Selecting this option lets you view, configure, and use the library (Figure 45). The Menu option displays three distinct areas: ■ View System Data ■ Utilities ■ Edit Options For a complete description of these areas, see the section on “Menu Selections” on page 82.
Operation Menu Selections This section describes the three Menu areas: ■ View System Data ■ Edit Options ■ Utilities View System Data Area The View System Data area lets you select the following screens: ■ Library Options ■ SCSI Options ■ Network Options ■ Library Info ■ Cartridge Map Library Options Selecting this option lets you view the library settings. These settings are defined from the Library option in the Edit Options area (see Figure 46 on page 83).
Operation Figure 46: View library options screen Table 6 lists and describes the available Library options. Table 6: View Library Options Option Description Library Remains Offline After Power-up Initialization Library does not go online after power-up initialization. You must select the Online option from the Menu screen on the GUI touch screen. The default is Disabled.
Operation Table 6: View Library Options (Continued) Option Description Auto Clean Mode Lets you enable an automatic tape drive cleaning cycle. To use this option, you must have reserved a slot for a cleaning cartridge using the Total Reserved Slots option. The default is Disabled. Drive and Slot Numbering Lets you specify whether SCSI elements in the library displays with either zero based or one based. Note that this only affects the GUI touch screen, not the actual SCSI element addresses.
Operation Table 6: View Library Options (Continued) Option Description Barcode Label Assignment Lets you specify the alignment of a bar code label. The options are Left or Right. When used in conjunction with the Barcode Label Size option, this option strips unwanted trailing characters (left alignment) or leading characters (right alignment). The default is Left Align.
Operation Figure 47: View SCSI options screen (two-drive model shown) Table 7 lists and describes the available SCSI Options selections. (See Library tape drive locations on page 21 for an illustration of the drive numbering scheme.) Table 7: View SCSI Options Option 86 Description Drive 0 Bus ID Lets you set the SCSI addresses of drive 0.
Operation Table 7: View SCSI Options (Continued) Option Description Library SCSI Bus ID Lets you set the SCSI addresses for the library robotics. The default is 0. Library SCSI Bus Parity Lets you enable or disable the library robotics SCSI bus parity checking. The default is Enabled. Mail Slot Access This option controls access to the mail slot and media removal. “Prevent Allow” Command Inhibits allows access to the mail slot via the GUI control panel and allows media removal.
Operation Table 7: View SCSI Options (Continued) Option 88 Description Transfer Element Base Address Lets you set the base address for the tape drives. The default is 0x1E0. Import/Export Element Base Address Lets you set the base address for the mail slot. The default is 0x1C0. Product Identification (PID) Lets you specify the response of the library’s robotics to the SCSI INQUIRY command in the Product Identification field. The default is MSL5000 Series or MSL6000 Series, depending on the model.
Operation Table 7: View SCSI Options (Continued) Option TapeAlert Mode Description Specifies conditions for logging and reporting the following Tape Alert data options. The default is Unconditionally Generate Recovered Error. — Logging Disabled: Inhibits the logging feature. — No Exceptions: The library must not report information exceptions. — Generate Unit Attention: Reports information exceptions with a Unit Attention sense key and an ASC/ASCQ of 5D/00.
Operation Table 7: View SCSI Options (Continued) Option Description Data Transfer Speed Lets you set the robot or library SCSI data transfer rate to Synchronous, 10 MB/sec, Synchronous, 5 MB/sec, or Asynchronous Only. The default is Synchronous, 10 MB/sec. Report Element Type The default is Disabled. Fast Terminate Sequence The default is Disabled. Network Options Selecting this option lets you view the settings defined from the Network option in the Edit Options area (see Figure 48).
Operation Table 8: View Network Options Option Description IP Address Determination Lets you obtain an IP address from a DHCP server or set a user specified IP address. IP Address Lets you select an IP Address. IP Mask Lets you select an IP Mask. IP Gateway Lets you select an IP Gateway. DNS Server Lets you select a DNS server address. Library Info Selecting this option lets you display the Miscellaneous Library Info screen (Figure 49).
Operation Figure 50: Cartridge map screen (two-drive model shown) 92 HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide
Operation Edit Options Area The Edit Options area lets you select the following screens: ■ Library ■ SCSI ■ Network ■ Passwords Library Selecting this option lets you define the Library options used to configure the library for your specific needs (see Figure 51). Table 6 on page page 83 lists and describes the available options. Note: You can move to the subsequent Library screen by selecting the ▼.
Operation SCSI Selecting this option lets you define the SCSI options used to configure the library for your specific needs (see Figure 52). Table 7 on page page 86 lists and describes the available options. Note: You can move to the subsequent SCSI screen by selecting the ▼.
Operation Network Selecting this option lets you define the Network options used to configure the library for your specific needs (see Figure 53). Table 8 on page page 91 lists and describes the available options. Figure 53: Edit network options screen Passwords Selecting this option lets you define the Password options used to configure the library for your specific needs (see Figure 54).
Operation Utilities Area The Utilities area lets you select the following screens: ■ Maintenance ■ Diagnostics ■ Factory ■ Security Level Maintenance Selecting this option lets you perform system maintenance on the library (see Figure 55): Figure 55: Maintenance screen The Maintenance menu options are described in Chapter 6, “Maintenance”, beginning on page 121.
Operation Diagnostics Selecting this option lets you perform a system calibration on available components (see Figure 56). Available options are dependent on the specified user level. The Diagnostics menu options are described in Chapter 7, “Troubleshooting” beginning on page 137. Figure 56: Diagnostics screen (four-drive model shown) Note: The Vertical Calibration button is only available on four-drive models. Factory The Factory menu options are intended for use by factory personnel only.
Operation Security Level Selecting this option lets you select passwords for a security level (see Figure 57). Note: The library ships with a default Service password of 5566. Note: Setting a value 0000 for a given level disables that level.
Operation Inserting and Removing Tape Cartridges Unless you are using the mail slot(s), a tape magazine must be removed from the library to remove or insert tape cartridges. Make sure the slot you want to use is not already reserved for a tape cartridge that is now in a tape drive. The safest way to do this is to unload all tape drives before removing a magazine. You can unload all the tape drives either through your host system software or by using the LOAD/UNLOAD command from the Library Option menu.
Operation 1 2 1 1 2 2 1 2 Left-hand Magazine(s) Right-hand Magazine(s) Figure 58: Removing tape cartridge magazines 100 HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide
Operation Inserting Cartridges into a Magazine A full left-hand magazine is shown in Figure 59. For two-drive models, the lowest numbered tape cartridge slot 2 is the one closest to the front of the left-hand magazine. For four-drive models, the lowest numbered tape cartridge slot 2 is the one closest to the front of the upper-left magazine.
Operation Using Mail Slots (Left-hand Magazines Only) Mail slots are used only with host system software that supports this feature. The mail slot feature lets you insert or remove a single tape without removing the entire magazine. The benefit of using a mail slot is that the magazine does not need to be reinventoried. Access the mail slots using the Mail Slot Access option from the library Status screen. This option lets you open a left-hand magazine door for mail slot access.
Operation Labeling Tape Cartridges Caution: The misuse and misunderstanding of bar code technology can result in backup and restore failures. To ensure that your bar codes meet HP’s quality standards, always purchase them from an approved supplier and never print bar code labels yourself. For more information, refer to the order form provided with the library, as well as the Bar Code Label Requirements, Compatibility and Usage white paper available from http://www.hp.com/support.
Operation Figure 61: Attaching a bar code label to an Ultrium tape cartridge To ensure successful operation of your tape library, place the bar code label entirely within the recessed area, ensuring that no part of the label is outside of it (seeFigure 62).
Operation SDLT and DLT Labels SDLT and DLT tape cartridges have a front slide slot located on the face of the cartridge next to the write-protect switch (see Figure 63 shows) Use this slot for inserting the bar code label by sliding it into the slot. Caution: Do not apply labels onto the top, bottom, sides, or back of the cartridge as this may cause damage to the tape drive, or interfere with reliable operation.
Operation Media Label Identifiers Be sure to use the proper bar code labels for your drive technology. Table 9 lists the identifier that is found at the end of 7- or 8-character SDLT and Ultrium bar code labels. Caution: To ensure that your bar codes meet HP’s quality standards, always purchase them from an approved supplier and never print bar code labels yourself.
Remote Management Interface 5 Many of the same operations performed from the front panel can also be performed remotely using the Remote Management Interface.
Remote Management Interface Overview The Remote Management Interface lets you monitor and control your automated tape library from any terminal connected to your network or via the World Wide Web. The Remote Management Interface hosts a dedicated, protected Internet site that displays a graphical representation of your library. After establishing a connection to the library, open any Web browser and enter the IP address of the library. Note: Be sure that proxy server settings in your browser are disabled.
Remote Management Interface Accessing the Remote Management Interface To access your library remotely, the library must be in the ready mode to establish communications with the Remote Management Interface. If you are unable to access the unit with your browser, verify the library is not being operated locally. 1. Type the IP address in the Location field of your Web browser, and press Enter. The browser connects to the Remote Management Interface and displays a login prompt.
Remote Management Interface Figure 65: Remote Management Interface main screen 110 HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide
Remote Management Interface 3. Click on the library to access the Status screen (see Figure 66).
Remote Management Interface Using Menu Buttons The Remote Management Interface menu buttons include: ■ Status ■ Move Media ■ Setup ■ Functions ■ History Status Click the Status button to view a display of itemized status information for the library in general, and for each drive. Scroll down to view additional information.
Remote Management Interface Move Media Caution: Do not move tapes while library application software is running. Fatal software faults may occur. This button allows you to move a selected cartridge to a target drive or cartridge slot. Figure 67: Move media screen 1. Specify the source slot and destination. 2. Click Execute the Move. A screen appears warning you that selecting Confirm causes the library to go offline during the move media operation.
Remote Management Interface Setup Click Setup for button-and-browser controls that let you set library, SCSI, and drive configuration options, also available on the Menu > Edit Options area of the tape library GUI.
Remote Management Interface Library Configuration Click Library Config to set basic library parameters.
Remote Management Interface SCSI Configuration Click SCSI Config to SCSI mode and Tape Alert parameters.
Remote Management Interface Drive Configuration Click Drive Config to set the SCSI IDs of the drives.
Remote Management Interface Functions The Functions pages present button-and-browser controls of selectable files.
Remote Management Interface History Click History to list files that you can display or download. Scroll down for additional menus. Figure 73: History screen When you select a file, a Save As window appears, letting you select a network destination for the download. When you select Display Trace, the log will display through the browser.
Remote Management Interface 120 HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide
Maintenance 6 This chapter includes procedures for: ■ Using the Library Maintenance Menu, page 122 ■ Maintaining Tape Cartridges, page 123 ■ Running a Cleaning Cartridge, page 127 ■ Replacing a Cleaning Cartridge in a Reserved Slot, page 131 ■ Updating Firmware, page 133 HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide 121
Maintenance Using the Library Maintenance Menu You can use the library Maintenance menu to perform system maintenance. Access this menu from the GUI touch screen by selecting Menu > Utilities > Maintenance. Table 10 lists the available options. Table 10: Maintenance Menu Option Description Clean Drive Cleans a drive by selecting the drive to be cleaned, and the slot or mailslot where the cleaning cartridge is located. Replace Drive Deactivates a drive prior to its removal.
Maintenance Maintaining Tape Cartridges Note: In addition to the information provided in this section, refer to the documentation provided with your media for more information. Make it a practice to visually inspect your tape cartridges when loading or removing them from your library. Taking a few minutes to check the condition of your cartridges will lower the risk of operation and drive failures and help ensure uninterrupted backup. Repeated drive failures may indicate defective tapes.
Maintenance Ultrium Cartridges Caution: Do not bulk erase Ultrium formatted cartridges. This will destroy pre-recorded servo information, and make the cartridges unusable. DLT and SDLT Cartridges In addition to the general inspection listed on page 123, you can further determine if DLT or SDLT tapes have been damaged by doing the following: ■ Verify that the spring-loaded hub (2 in Figure 74 on page 125) is centered within the circular opening on the bottom of the tape cartridge.
Maintenance 1 3 2 Figure 74: DLT leader in correct position, hub, and door lock tab Swallowed Leader Torn Leader Loop Creased Leader Loop Figure 75: Faulty DLT leaders HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide 125
Maintenance Worn (Do Not Use) Good Figure 76: SDLT buckle leaders 126 HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide
Maintenance Running a Cleaning Cartridge Use the Clean Drive menu option contained in the Maintenance submenu of the Utilities area on the front panel display to clean tape drives installed in HP StorageWorks MSL Series tape library. Caution: Only perform the Clean Drive menu option when the library displays a message informing you that a tape drive needs cleaning. Excessive, unrequested cleaning can damage the tape drives.
Maintenance Automatically Running a Cleaning Cartridge You can configure the library so that it automatically runs the cleaning cartridge mode. After a tape drive that needs cleaning completes an unload operation, it sends a cleaning needed message to the library. This activates an automatic cleaning cycle if the cleaning cartridge slot has been reserved, Auto Clean Mode has been selected from the Library Options menu, and the appropriate cartridge technology is loaded.
Maintenance 4. Select Cleaning. If the default entry is not the tape drive to be cleaned, press Drive in the Destination Element Type box to sequence through the available tape drive choices. You can also use the Decimal Keypad to enter the tape drive number directly. 5. When the source and destination entries are correct, select Execute Clean. 6. When the cleaning cycle completes, the library returns the cleaning cartridge back to a Mail Slot.
Maintenance 4. Select Cleaning. If the default entry is not the tape drive to be cleaned, press Drive in the Destination Element Type box to sequence through the available tape drive choices. You can also use the Decimal Keypad to enter the tape drive number directly. 5. When the destination entry is correct, select Execute Clean. 6. When the cleaning cycle completes, the library returns the cleaning cartridge back to the cleaning cartridge slot (Cln’g Slot 0).
Maintenance Replacing a Cleaning Cartridge in a Reserved Slot A message will appear on the front panel display when the cleaning cartridge has expired. Examine the library Status screen to make sure that the cleaning cartridge has been unloaded from the tape drive to the reserved slot. If not, then unload it to the mail slot using the Move Media menu option from the library Status screen.
Maintenance 9. Select Source and then press Mail Slot in the Source Element Type box. 10. Select Destination and then press Cleaning Slot in the Destination Element Type box. 11. Select Execute Move to put the new cleaning cartridge in a mail slot.
Maintenance Updating Firmware Note: Before upgrading firmware, be sure to generate a support ticket using HP StorageWorks Library & Tape Tools (see page 175). The resulting information may be helpful to your service provider in resolving potential issues that may have prompted the firmware upgrade. MSL Series tape libraries can be flashed using HP StorageWorks Library and Tape Tools (L&TT), the Remote Management Interface, or the MSLUtil.exe diagnostic utility and diagnostic cable.
Maintenance Figure 77: Updating firmware using the Remote Management Interface 4. Select Flash Library from Remote File or Flash Library from Local File. Note: If you select Flash Library from Local File, the *.bin file must be copied to the /upload directory, which is located on the library at the IP Address/upload. 5. Click Start the Flash. The library firmware automatically updates. 6. The library will reboot.
Maintenance Using a Serial Connection To update the firmware using the MSLUtil.exe you will need: ■ MSLUtil.exe and the proper version of firmware, available for download from the HP website at http://www.hp.com/support. ■ Cable assembly, serial RJ11 to DB9 ■ PC with available serial port Firmware Flashing Procedure 1. Install the MSLUtil.exe on the PC. 2. Copy the firmware image (*.bin) into the same directory that the MSLUtil.exe was installed. 3.
Maintenance 136 HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide
Troubleshooting 7 This chapter describes how to identify and resolve the problems that can cause an HP StorageWorks MSL Series tape library to malfunction.
Troubleshooting Identifying Platform Problems An incorrect installation or configuration can cause platform problems. In this case, the library appears to be operating normally, but no data can be interchanged, or performance is poor. You also might or might not get an error code on the graphical user interface (GUI) touch screen. To identify an error caused by this type of problem, check your installation and configuration setup.
Troubleshooting Performing Error Recovery Figure 78 outlines the recommended steps for error recovery. You should follow this chart in all cases. FSCs are listed in Table 11 on page 140. For general library problems, see Troubleshooting General Problems on page 169. TROUBLESHOOTING AND ERROR RECOVERY ERROR, FAULT, MALFUNCTION Determine Suspected Error Type PLATFORM No FSC displayed.
Troubleshooting Fault Symptom Codes (FSCs) An FSC is accompanied by a descriptive message and instructions for clearing the fault. Note: If an error message appears that is not included in Table 11, write down the fault code number and follow the recovery procedure. If the same error occurs again, contact your authorized service provider. If you did not write down the fault code number, you can retrieve it from the error log.
Troubleshooting Table 11: Fault Symptom Codes (Continued) FSC 1001 Message SCSI Firmware Error (Internal SCSI task processing error. Unexpected state or hardware status.) ERP ■ ■ ■ 1002 SCSI FIFO Empty (The SCSI controller data FIFO is empty but should contain more data bytes.) ■ ■ ■ 1003 SCSI FIFO Error (The SCSI controller data FIFO should be empty but still contains data bytes.) ■ ■ ■ 1004 SCSI Gross Error (The SCSI controller detected a gross error condition.
Troubleshooting Table 11: Fault Symptom Codes (Continued) FSC Message ERP 1007 SCSI Invalid Element (Internal SCSI task processing error. Invalid element type was detected.) ■ 1008 SCSI No Pending Int. ■ Turn off power to the library and inspect connectors and cables. 1009 SCSI Invalid Int. (The SCSI controller posted an invalid interrupt status.) ■ Turn off power to the library and inspect connectors and cables. Check host SCSI cable and connections.
Troubleshooting Table 11: Fault Symptom Codes (Continued) FSC 200F Message Removal Prevented (Receive medium prevent removal from drive for a fetch.) ERP ■ ■ ■ ■ ■ ■ 2010 Ctl. Firmware Error (Internal task processing error. Unexpected event. SMX send or receive error.) ■ ■ 2030 Drive Timeout Error (Cannot communicate with DLT drive.) ■ ■ ■ 2080 Drive Code Update Command Error (Update code from SCSI or from tape failed.) ■ ■ ■ ■ Attempt to unload drive from software.
Troubleshooting Table 11: Fault Symptom Codes (Continued) FSC 2081 Message Move Command Failure (Move command from or to drive slot failed. Detected by control task.) ERP ■ ■ ■ ■ 2090 Open Mail Slot Fault (Door open sensor time-out detected when open door.) ■ ■ ■ 2091 Open Left Door Fault (Door open sensor time-out detected when open door.) ■ ■ ■ 2092 Open Right Door Fault (Door open sensor time-out detected when open door.
Troubleshooting Table 11: Fault Symptom Codes (Continued) FSC 2094 Message Open DLT Handle Fault (Failed to open DLT handle.) ERP ■ ■ ■ 20a0 No IP Address Found (SMC router failed to get an IP address.) ■ ■ ■ 20a1 No IP Address Mode Fault (SMC router failed to detect static or IP address mode.) ■ ■ ■ 20b0 20c0 Unknown Exchange For The Async message (Unexpected exchange detected when process messages.) ■ Drive In Error (Control failed to set SCSI ID.
Troubleshooting Table 11: Fault Symptom Codes (Continued) FSC 3000 3002 3011 Message ERP Motor Fault Condition (One of the robot motors has been disabled and could not be re-enabled.) ■ Picker Tach Errors (Picker tachometer errors were detected when checking slots.) ■ Bin Fetch Failure (Loader failed to fetch a cartridge from a bin.) ■ ■ ■ ■ ■ ■ ■ 3013 Drive Fetch Failure (Loader failed to fetch a cartridge from a drive.) ■ ■ ■ ■ ■ ■ ■ 146 Press the Enter button to reboot.
Troubleshooting Table 11: Fault Symptom Codes (Continued) FSC 3015 Message Drive Timeout Failure (Loader detects unload command time-out.) ERP ■ ■ ■ ■ ■ ■ ■ 3016 Drive Status Failure (Detected drive error from fetch, stow and wait for handle okay DLT drive operation.) ■ ■ ■ ■ ■ ■ ■ 3017 Drive In Flux Timeout (Time-out waiting for drive to clear the full status.) ■ ■ ■ ■ ■ ■ Press the Enter button to reboot. Ensure the drive shows good status through the drive status window.
Troubleshooting Table 11: Fault Symptom Codes (Continued) FSC 3018 Message Drive Load Retry Failed (SLTO drive fail to load, detected in drive task.) ERP ■ ■ ■ ■ ■ ■ ■ 3019 Drive Open Door Failed (Failed open DLT drive door.) ■ ■ ■ ■ ■ ■ ■ 301A Drive Close Door Failed (Failed close DLT drive door.) ■ ■ ■ ■ ■ ■ ■ 148 Press the Enter button to reboot. Ensure the drive shows good status through the drive status window. Deactivate the drive using the GUI control panel maintenance menu.
Troubleshooting Table 11: Fault Symptom Codes (Continued) FSC 301B Message Drive Communication Error (Intertask send, receive failed.) ERP ■ ■ ■ ■ ■ ■ ■ 301C Drive Get General Status Fail (Drive communication failed.) ■ ■ ■ ■ ■ ■ ■ 301D Drive Get Status 3 Fail ■ ■ 3020 3030 Undefined Config (In loader, unexpected configuration, not a 5U or 10U model. In diagnostics, invalid source or destination.
Troubleshooting Table 11: Fault Symptom Codes (Continued) FSC Message 3031 Chassis S/N Mismatch. Previous S/N retained (The serial number scanned from the bar code label does not match the value stored in non-volatile memory.) ■ Chassis S/N Character count is not correct (A valid serial number bar code label could not b read.) ■ Chassis S/N did not scan (A valid serial number bar code label could not be read.
Troubleshooting Table 11: Fault Symptom Codes (Continued) FSC 3051 Message No Cartridges In Library (No cartridge available for diag to run.) ERP ■ ■ ■ 3052 Too Many Cartridges (Unable to run cartridge or drive cycle because loader is full with cartridges.) ■ ■ ■ 3054 Need 1 Drive Minimum (No available drive to run diag.) ■ ■ ■ 3057 Invalid Magazine Type (Unsupported magazine type detected.) ■ ■ ■ 3058 Magazine Type Change Not Handled (Unsupported magazine type detected.
Troubleshooting Table 11: Fault Symptom Codes (Continued) FSC 305B Message Diag Fetch, Drive not loaded (Diag: no cartridge present for fetch.) ERP ■ ■ ■ 305D Diag Timeout waiting for drive empty, ready (Fetch, time-out waiting for drive unload.) ■ ■ ■ ■ 305F Invalid bin number (Invalid bin number detected in diag.) ■ ■ Press the Enter button to clear the message. Load a cartridge in the drive and retry the operation. Invalid user initiated operation. Set parameters correctly and try again.
Troubleshooting Table 11: Fault Symptom Codes (Continued) FSC 3075 Message Drive 1 Eject Failed (Eject command time-out.) ERP ■ ■ ■ ■ ■ ■ ■ 3076 Drive 2 Eject Failed (Eject command time-out.) ■ ■ ■ ■ ■ ■ ■ 3077 Drive 3 Eject Fail (Eject command time-out.) ■ ■ ■ ■ ■ ■ ■ Press the Enter button to reboot. Ensure the drive shows good status through the drive status window. Deactivate the drive using the GUI control panel maintenance menu. Reseat drive. Load/unload a cartridge to the drive to verify.
Troubleshooting Table 11: Fault Symptom Codes (Continued) FSC Message 3078 Diag get drive 0 status failed (Failed to get drive status, communication error.) ERP ■ ■ ■ ■ ■ ■ ■ 3079 Diag get drive 1 status failed (Failed to get drive status, communication error.) ■ ■ ■ ■ ■ ■ ■ 307A Diag get drive 2 status failed (Failed to get drive status, communication error.) ■ ■ ■ ■ ■ ■ ■ 154 Press the Enter button to reboot. Ensure the drive shows good status through the drive status window.
Troubleshooting Table 11: Fault Symptom Codes (Continued) FSC Message 307B Diag get drive 3 status failed (Failed to get drive status, communication error.) ERP ■ ■ ■ ■ ■ ■ ■ 3082 3083 Drive Stow Failed, Media Returned to Source (The DLT drive detected an SDLT cartridge and the cartridge has been returned to its origin.) ■ Drive Stow Failed, Media Remains in Drive (The DLT drive detected an SDLT cartridge and the cartridge has been returned to its origin.
Troubleshooting Table 11: Fault Symptom Codes (Continued) FSC 3100 Message Picker Jammed (The picker jammed during a bin stow operation.) ERP ■ ■ ■ ■ 3102 Picker Jammed 2 (The picker jammed during a bin stow operation.) ■ ■ ■ ■ 3103 Picker Jammed 3 (The picker jammed during a bin stow operation.) ■ ■ ■ ■ 3104 Picker Jammed 4 (The picker jammed during a bin stow operation.) ■ ■ ■ ■ 156 Press the Enter button to reboot. Cycle power to the library or reboot using the GUI touch screen.
Troubleshooting Table 11: Fault Symptom Codes (Continued) FSC 3105 Message Picker Jammed 5 (The picker jammed during a bin stow operation.) ERP ■ ■ ■ ■ 3106 Picker Jammed 6 (The picker jammed during a bin stow operation.) ■ ■ ■ ■ 3107 Picker Jammed 7 (The picker jammed during a pass-through fetch operation.) ■ ■ ■ ■ ■ 3108 Picker Jammed 8 (The picker jammed during a pass-through fetch operation.) ■ ■ ■ ■ ■ Press the Enter button to reboot.
Troubleshooting Table 11: Fault Symptom Codes (Continued) FSC 310B Message Picker Jammed 11 (The picker jammed during a drive fetch operation.) ERP ■ ■ ■ ■ ■ 310F Picker Jammed on Stow (The picker jammed on a stow operation.) ■ ■ ■ ■ ■ 3111 Picker Retries Exceeded 1 (Picker retries exceeded during a pass-through fetch operation.) ■ ■ ■ 3113 Picker Retries Exceeded 3 (Picker retries exceeded during a bin stow operation.
Troubleshooting Table 11: Fault Symptom Codes (Continued) FSC 3200 3300 Message ERP Shuttle Jammed (Shuttle could not reach target location.) ■ Rotary Jammed (Rotary track could not reach target location.) ■ ■ ■ ■ ■ 3301 3400 Shuttle on Wrong Side Of The Rotary (Zone indicators show that the shuttle is backwards on the rotary track during power-up initialization.) ■ Pass-through Elevator Jammed (Pass-through shuttle could not reach target location.
Troubleshooting Table 11: Fault Symptom Codes (Continued) FSC 5014 Message Drive Already Loaded (Cleaning operation failed because the drive already has a cartridge inserted.) ERP ■ ■ ■ 5015 5016 Expired Clean'g Cart (Cleaning operation failed due to an expired cleaning cartridge.) ■ Not a Clean'g Cart (Cleaning operation failed because the loaded cartridge is not a cleaning cartridge.) ■ ■ ■ ■ 5035 Drive Timeout Error (Cleaning operation failed because the drive timed out.
Troubleshooting Table 11: Fault Symptom Codes (Continued) FSC 503D Message Drive Status Fail (Cleaning operation failed because the library could not retrieve drive status.
Troubleshooting Table 11: Fault Symptom Codes (Continued) FSC 7009 700A 700B 700C Message ERP The opcode for a WORD message was unknown ■ The opcode for a DWORD message was unknown ■ The button causing library to go offline was unknown (A command to take the library off-line was completed successfully, but the GUI button that initiated the action could not be identified.
Troubleshooting Table 11: Fault Symptom Codes (Continued) FSC 7012 7013 7014 7015 7016 7017 7018 7019 Message ERP Drive is Active failed (The drive task indicates that a request to determine if a drive is executing a host command failed. Reason unknown.) ■ Control Com Unidentified (During a hot swap, a command response from the control task could not be associated with any outstanding command.
Troubleshooting Table 11: Fault Symptom Codes (Continued) FSC 701A 701B 701C 701D 701E Message ERP Xchg conversion failed (Attempted to determine the module number containing the task that is returning a command response failed.) ■ Invalid L-drive number to convert (Attempted to send a command to a drive, but the logical drive number is out of range.) ■ Invalid P-drive number to convert (Attempted to send a command to a drive, but the physical drive number is out of range.
Troubleshooting Table 11: Fault Symptom Codes (Continued) FSC Message 7021 SCSI response not matched to a known command (A command response was received from a SCSI task, but the original command opcode could not be determined.) ■ Unexpected state after NonVolConfig cmd (After successfully completing a NonVolConfigPut command, the current state of the save operation was unknown.
Troubleshooting Table 11: Fault Symptom Codes (Continued) FSC 8003 Message Drive load did not complete (The drive failed to successfully load a tape.) ERP ■ ■ ■ ■ 8004 Invalid drive was installed (One or more installed drives are of a type either unknown or not supported in the current library personality.) ■ ■ ■ 9001 Orphan cartridge recovery failed (The master module could not successfully return an orphan cartridge to a slot location.) ■ ■ ■ ■ ■ ■ 9003 Master pass-thru opto failed.
Troubleshooting Table 11: Fault Symptom Codes (Continued) FSC Message A002 SMX receive error (An attempt to receive a message from a task’s exchange generated a kernel error.) ■ Comm free list empty (An attempt to acquire a message from the free pool failed because the pool is empty.) ■ Invalid comm. put attempt (An attempt to place a message on a task’s exchange failed.) ■ Invalid comm. get attempt (An attempt to receive a message from a task’s exchange failed.
Troubleshooting Table 11: Fault Symptom Codes (Continued) FSC Message F003 Flash program sector failed (One of the flash memory sectors could not be erased.) ■ Press the Enter button to clear the message. F004 Bad flash CRC (The firmware image programmed into flash memory has a bad CRC and is probably corrupted.) ■ Press the Enter button to clear the message. Make sure the firmware file is complete and correct.
Troubleshooting Troubleshooting General Problems This section includes information on troubleshooting general library problems. For problems that may be related to the host or application software, refer to the host system documentation or the application software instructions, and ensure that the software has the latest patches. If these procedures fail, contact your authorized service provided for further assistance. Caution: Consult your system administrator before cycling power.
Troubleshooting Table 12: Troubleshooting General Problems (Continued) Problem Solution No display messages appear on the GUI touch screen. ■ ■ ■ ■ ■ ■ ■ ■ Touch the GUI screen to bring out of sleep mode. Make sure the power cord is connected. Make sure the power switches are on. Check that the LEDs on the back of the library are on and the fans are turning. Cycle power to the library or reboot using the GUI touch screen.
Troubleshooting Table 12: Troubleshooting General Problems (Continued) Problem A tape is stuck in a storage slot. Solution ■ ■ ■ ■ Robotics are misaligned. Robotics won’t get a tape. Tape/drive/robotics are misaligned. ■ ■ ■ Using the GUI touch screen, open the appropriate door, and remove the magazine. Pull the tape out. Reinsert the magazine. If the magazine is damaged, contact your authorized service provider. Run a Vertical Calibration test from the Diagnostics section of the Utilities menu.
Troubleshooting Table 12: Troubleshooting General Problems (Continued) Problem Solution Cannot write to tape. ■ ■ ■ ■ ■ ■ Check the write-protect tab on the tape to assure write-enabled status. Ensure that the application software does not have the write-protect setting activated. Check the host device file system access permissions. Verify that you are using the correct tape type for your drive technology. Try a new tape.
Troubleshooting Table 12: Troubleshooting General Problems (Continued) Problem Host does not detect the library. Solution ■ ■ ■ Ensure that the HBA type matches the library type (LVDS or single-ended SCSI) and is properly installed and configured. Check that the library is terminated and properly cabled. Check that the SCSI cable length limits have not been exceeded. Note: SCSI cable length limits are very short on a Single-Ended bus.
Troubleshooting Table 12: Troubleshooting General Problems (Continued) Problem Solution Library Performance HP-UX host responds slowly, or crashes after connecting to the library. ■ ■ ■ The library is not efficiently backing up data. ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ 174 Check the SCSI IDs of all devices on the host busses to ensure there are no conflicts. Check that the application software does not require SCSI IDs to be in a certain order. Contact your authorized service provider.
Troubleshooting Using Diagnostic Support Tools This section describes diagnostic tools available to help troubleshoot and maintain your tape library. HP StorageWorks Library and Tape Tools To provide continued service to our customers, HP provides the HP StorageWorks Library and Tape Tools (L&TT) software application. L&TT is a diagnostic tool that is designed to aid in the installation and maintenance of both HP tape devices and tape libraries.
Troubleshooting Running Library Diagnostic Tests Use the following procedure to run internal tests of library functions. Table 13 describes these tests. 1. From the library Status screen, select Menu. 2. Under the Utilities area, select Diagnostics. 3. Select the test to want to run. Note: Available tests are dependent on the library model and specified user level.
Troubleshooting Table 13: Library Diagnostic Tests (Continued) Test Description View Error Log Allows access to the error log to view posted errors. Touch Screen Calibrate Allows resetting of calibration values when the screen brightness is not uniform. Tachometer Diagnostic This is a factory only diagnostic used to measure tachometer motor function limits. Friction Diagnostic This is a factory only diagnostic used to measure friction in the motors for acceptable limits.
Troubleshooting 178 HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide
Regulatory Compliance Notices A This appendix includes the following information: ■ Federal Communications Commission Notice, page 180 ■ Canadian Notice (Avis Canadien), page 182 ■ European Union Notice, page 182 ■ BSMI Class A Notice, page 183 ■ Japanese Notice,page 183 ■ Laser Device, page 183 ■ Laser Regulation Labels, page 185 HP StorageWorks ESL9000 Series Tape Library User Guide 179
Regulatory Compliance Notices Federal Communications Commission Notice Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic devices, including computers, generate RF energy incidental to their intended function and are, therefore, covered by these rules.
Regulatory Compliance Notices equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: ■ Reorient or relocate the receiving antenna. ■ Increase the separation between the equipment and receiver. ■ Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Regulatory Compliance Notices Canadian Notice (Avis Canadien) Class A Equipment This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Class B Equipment This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
Regulatory Compliance Notices BSMI Class A Notice Japanese Notice Laser Device All HP systems equipped with a laser device comply with safety standards, including International Electrotechnical Commission (IEC) 825. With specific regard to the laser, the equipment complies with laser product performance standards set by government agencies as a Class 1 laser product. The product does not emit hazardous light; the beam is totally enclosed during all modes of customer operation and maintenance.
Regulatory Compliance Notices Laser Safety Warnings WARNING: To reduce the risk of exposure to hazardous radiation: Do not try to open the laser device enclosure. There are no user-serviceable components inside. Do not operate controls, make adjustments, or perform procedures to the laser device other than those specified herein. Allow only HP authorized service technicians to repair the laser device. Compliance with CDRH Regulations The Center for Devices and Radiological Health (CDRH) of the U.S.
Regulatory Compliance Notices Laser Regulation Labels Product Conformation Label The product conformation label is on the rear panel of the library (see Figure 79). Figure 79: Product conformation label Laser Caution Label The laser light caution label is near the laser (see Figure 80). CAUTION LASERLIGHT DO NOT STARE INTO BEAM 670NM LASERDIODE VORSICHT 1.0 MILLI WATT MAX CLASS II LASER PRODUCT LASERSTRAHLUNG, NICHT IN DEN LIGHTSTRAHL BLICKEN, SICHTBARE LASERSTRAHLUNG.
Regulatory Compliance Notices 186 HP StorageWorks ESL9000 Series Tape Library User Guide
Specifications B This appendix lists the following specifications met by HP StorageWorks MSL Series tape libraries: ■ Power, page 188 ■ Mechanical, page 189 ■ Environmental (All Models), page 190 ■ Acoustics, page 192 ■ Safety and Regulatory, page 193 HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide 187
Specifications Power Table 15: Power Specifications Description 188 MSL6030/ MSL5030/MSL5026 Specification MSL6060/ MSL5060/MSL5052 Specification Voltage 100 to 240 VAC, +/10% 100 to 240 VAC, +/10% Current 3.0 to 6.0 A 3.0 to 6.
Specifications Mechanical Table 16: Tabletop Model Mechanical Specifications Description MSL6030/ MSL5030/MSL5026 Specification MSL6060/ MSL5060/MSL5052 Specification Height 9.5 inches (24 cm), nominal (5U) 18.5 inches (47 cm), nominal (10U) Width 19 inches (48.3 cm) 19 inches (48.3 cm) Depth 31.5 inches (80 cm) 31.5 inches (80 cm) Weight 63 pounds (28.6 kg), estimated (with 2 tape drives installed) 136 pounds (61.
Specifications Environmental (All Models) Table 18: Operating Environmental Specifications Description Specification Dry bulb temperature 50°F to 104°F (10°C to 40°C) Temperature gradient 1.8°F/min (1°C/min) Temperature shock 27°F (15°C) over 2 minutes Wet bulb temperature 78.
Specifications Table 20: Transit -- Short Term Environmental Specifications (Continued) Description Specification Relative humidity (noncondensing) 5% to 95% Humidity gradient 10%/hr Altitude -1000 feet to +40,000 feet (-305 m to 12,200 m) HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide 191
Specifications Acoustics Table 21: Acoustic Noise Declared per ISO 9296 and ISO 7779 Product Sound Power Level LW,Ad B Idle Operate MSL6030/MSL5030 MSL5026 MSL6060/MSL5060 MSL5052 6.4 7.0 Sound Pressure Level Lp,Am dBA (bystander position) Idle Operate 48 48 Note: Current values for specific configurations are available from HP representatives 1 B = 10 dBA.
Specifications Safety and Regulatory The library carries the following Regulatory Agency product safety certifications.
Specifications 194 HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide
Electrostatic Discharge C To prevent damage to the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor can damage system boards or other static-sensitive devices. This type of damage can reduce the life expectancy of the device. To prevent electrostatic damage, observe the following precautions: ■ Avoid hand contact by transporting and storing products in static-safe containers.
Electrostatic Discharge Grounding Methods There are several methods for grounding. Use one or more of the following methods when handling or installing electrostatic-sensitive parts: ■ Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist straps are flexible straps with a minimum of 1 megohm ± 10 percent resistance in the ground cords. To provide proper ground, wear the strap snug against the skin.
Configuration Examples D This appendix illustrates potential SCSI cabling configurations. Note: For a more comprehensive set of SCSI cabling configurations, go to http://www.hp.com/support. Note: For step-by-step instructions on how to install and configure the library, see “Cabling for SCSI Configurations” on page 198.
Configuration Examples SCSI Cable Configurations Use the following guidelines when configuring your SCSI cables: ■ Use the highest quality SCSI cables. Note: Bus errors caused by excessive length or poor quality cables can significantly degrade performance and reliability. Each of the tape drives in the library, and the library controller constitute a separate SCSI target. When any two or more devices are connected to the same SCSI bus, each separate SCSI device must be assigned a unique SCSI ID.
Configuration Examples Configuration Examples 1 2 1 1 2 SCSI Terminator 0.
Configuration Examples 1 1 2 1 1 3 1 2 3 4 SCSI Terminator 0.
Configuration Examples 1 2 4 1 2 SCSI Terminator 0.5 m cable 3 3 4 0.25 m cable or 0.5 m cable Host cable (Bus 0, to host system) Figure 84: Single MSL6030/MSL5030/MSL5026, 1 host/2 drives Note: The configuration shown in Figure 84 is not recommended for Ultrium 460 tape drives, due to performance downgrade.
Configuration Examples 1 2 3 4 1 2 3 5 SCSI Terminator 0.5 m cable 0.25 m cable or 0.5 m cable 3 1 4 5 Host cable (Bus 0, to host system) Host cable (Bus 1, to host system) Figure 85: MSL6060/MSL5060/MSL5052, 2 hosts/4 drives Note: The configuration shown in Figure 85 is not recommended for Ultrium 460 tape drives, due to performance downgrade.
Optional Fibre Channel Card E The optional Fibre Channel card enables connectivity between MSL Series tape libraries and Fibre Channel based Storage Area Networks (SANs). This allows the libraries to be attached to a Switched Fabric.
Optional Fibre Channel Card Host Prerequisites To use Fibre Channel, check the host for the following: ■ Fibre Channel backup software, host interface adapters, and associated device drivers. ■ Host that acts as an initiator using the Fibre Channel controller to communicate with Fibre Channel SCSI target devices. ■ Backup application software with robust error recovery. Fibre Channel is an open system, similar to LAN.
Optional Fibre Channel Card Connectors and Indicators Figure 86 shows the connectors and indicators for the optional Fibre Channel board. Pwr.
Optional Fibre Channel Card Serial Port The Fibre Channel card has one serial port 2. The serial port can be used to access the Serial/Telnet user interface, which is used to locally manage and configure the Fibre Channel card. Ethernet Port The Fibre Channel card has one Ethernet port 3. LED definitions: ■ Activity - there is port activity ■ Link - a valid Ethernet link exists Fibre Channel Port The Fibre Channel card has one Fibre Channel port 6.
Optional Fibre Channel Card Configuration For detailed configuration information, refer to the HP StorageWorks Network Storage Router User Guide available on the MSL Series tape library documentation CD, or on the HP website at: http://www.hp.com/support. Before attempting to configure the Fibre Channel board, a basic understanding of Fibre Channel and SCSI devices is recommended. For information on SCSI standards, refer to publications from X3T10 committee of ANSI (American National Standards Institute).
Optional Fibre Channel Card Configuration Examples 2 Pwr. Serial Ethernet Link/ Act Fibre Channel 0 1 LVD/SE SCSl 1 2 1 0.5 m cable Terminator 2 Figure 87: MSL6030/MSL5030/MSL5026 standalone Pwr. 2 Serial Ethernet Link/ Act 1 Fibre Channel 0 1 LVD/SE SCSl 2 Pwr. Serial Ethernet 1 Link/ Act Fibre Channel 0 1 LVD/SE SCSl 2 1 0.
Optional Fibre Channel Card Resetting the Fibre Channel Card The Fibre Channel card can be reset by using a paper clip or other sturdy tool to push the reset switch shown in Figure 89. Pwr.
Optional Fibre Channel Card 210 HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide
index A reserved slot 131 right magazine, replacing 131 running 127 clip nuts 44 controller wide LVD/SE 49 conventions document 14 equipment symbols 15 text symbols 14 abort move status 89 acoustic specs 192 authorized reseller, HP 17 auto power-up 83 B cable configuration 49 2 tape drives, 1 host 50 2 tape drives, 2 hosts 51 SCSI 198 SCSI examples 199 card cage 33 cartridge map 91 cleaning cartridge automatic 128 cleaning slot 129 mail slot 128 mail slot, replacing 131 manual 128 replacing 131 Index
Index environmental specs 190 equipment symbols 15 error recovery procedures 139 errors post recovered 88 European Union Notice 182 exposure caution label 185 F fasteners 43 fault symptom codes 140 fibre channel board described 34 location 33 fibre channel card configuration examples 208 configuring 207 Ethernet settings 207 resetting 209 firmware updating 133 upgrade requirements 135 front panel 68 FSCs 140 G getting help 17 grounding methods 196 GUI touch screen 35, 71 H help, obtaining 17 host system
Index tape cartridges 26 display screens and options 73 library and tape tools 134 library info 91 library mode 84 library options 82 library status LED 35 library systems multi unit 36 locks 71 M magazines 27 door mechanical releases 69 doors 68 inserting cartridges 101 removing 99 mail slot access 102 holder 102 mode 84 using 102 maintenance 96 mechanical specs 189 menu option 81 selections 82 mixed media 21 models 20 N network options 90 O offline 83 online 80 options edit 93 network 90, 95 passwords
Index power-down confirmation message 79 reserved slots numeric keypad 62 SCSI ID confirmation 56 SCSI option selection 55 security level 98 status 74, 80 technical support information 75 total reserved slots 62 total reserved slots confirmation 63 view library info 91 view library options 83 view network options 90 view SCSI options 86 SCSI bus IDs 86 bus parity 87 cable configuration examples 199 cable configurations 49 IDs 49 IDs, setting 55 options 85 securing the library 46 security level 98 set up ne
Index W warning defined 15 laser safety 184 PTM 36 rack enclosure 44, 45 rack stability 16 symbols on equipment 15 websites HP storage 17 HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide 215
Index 216 HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide