MSL5000 and 6000 Series Tape Libraries User Guide

Troubleshooting
149HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide
301B Drive Communication Error
(Intertask send, receive failed.)
■ Press the Enter button to reboot.
■ Ensure the drive shows good status
through the drive status window.
■ Deactivate the drive using the GUI control
panel maintenance menu.
■ Reseat the drive.
■ Load/unload a cartridge to the drive to
verify.
■ Check the tape cartridge used in the last
operation for damage.
■ Run the cartridge cycle diagnostic to
verify.
301C Drive Get General Status Fail
(Drive communication failed.)
■ Press the Enter button to reboot.
■ Ensure the drive shows good status
through the drive status window.
■ Deactivate the drive using the GUI control
panel maintenance menu.
■ Reseat the drive.
■ Load/unload a cartridge to the drive to
verify.
■ Check the tape cartridge used in the last
operation for damage.
■ Run the cartridge cycle diagnostic to
verify.
301D Drive Get Status 3 Fail
■ Press the Enter button to clear the
message.
■ Contact support.
3020 Undefined Config
(In loader, unexpected configuration, not a
5U or 10U model. In diagnostics, invalid
source or destination.)
■ Press the Enter button to clear the
message.
■ Contact support.
3030 Orphan Cartridge not stowed
(The loader could not successfully stow an
orphan cartridge to a bin.)
■ Unload magazine, remove a tape, replace
the magazine, and retry the operation.
Table 11: Fault Symptom Codes (Continued)
FSC Message ERP