MSL5000 and 6000 Series Tape Libraries User Guide

Troubleshooting
158 HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide
310B Picker Jammed 11
(The picker jammed during a drive fetch
operation.)
■ Press the Enter button to reboot.
■ Ensure the drive shows good status
through the drive status window.
■ Cycle power to the library or reboot using
the GUI touch screen.
■ Ensure that there are no obstructions
inside the library (all cartridges are in
magazines).
■ Ensure cartridges are fully inserted in the
magazine(s).
310F Picker Jammed on Stow
(The picker jammed on a stow operation.)
■ Press the Enter button to reboot.
■ Ensure the drive shows good status
through the drive status window.
■ Cycle power to the library or reboot using
the GUI touch screen.
■ Ensure that there are no obstructions
inside the library (all cartridges are in
magazines).
■ Ensure cartridges are fully inserted in the
magazine(s).
3111 Picker Retries Exceeded 1
(Picker retries exceeded during a
pass-through fetch operation.)
■ Press the Enter button to reboot.
■ Cycle power to the library or reboot using
the GUI touch screen.
■ Check pass-through alignment.
3113 Picker Retries Exceeded 3
(Picker retries exceeded during a bin stow
operation.)
■ Press the Enter button to reboot.
■ Cycle power to the library or reboot using
the GUI touch screen.
■ Ensure that there are no obstructions
inside the library (all cartridges are in
magazines).
■ Ensure cartridges are fully inserted in the
magazine(s).
3115 Picker Retraction Error
(Picker did not retract during a bin check
operation.)
■ Press the Enter button to reboot.
■ Cycle power to the library or reboot using
the GUI touch screen.
Table 11: Fault Symptom Codes (Continued)
FSC Message ERP