MSL5000 and 6000 Series Tape Libraries User Guide

Troubleshooting
169HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide
Troubleshooting General Problems
This section includes information on troubleshooting general library problems.
For problems that may be related to the host or application software, refer to the
host system documentation or the application software instructions, and ensure
that the software has the latest patches. If these procedures fail, contact your
authorized service provided for further assistance.
Caution: Consult your system administrator before cycling power. Never cycle
power when active devices are connected to the SCSI bus or Fibre Channel
bus. Cycling power when the SCSI bus or Fibre Channel bus is active can
cause data loss or hang the host system.
Table 12: Troubleshooting General Problems
Problem Solution
Power
Library will not power on.
■ Check all power cord connections.
■ Make sure that each power switch is on.
■ Press anywhere on the GUI touch screen to activate
the display and turn on the library.
■ Verify that the LEDs on the back of the library are on
and that the fans are turning to ensure the library is
receiving power.
■ Replace the power cord(s).
■ Contact your authorized service provider.
One of the redundant power supplies is
not functioning properly.
■ Check the LEDs on the power supplies to identify the
one that may be at fault.
■ Contact your authorized service provider.