MSL5000 and 6000 Series Tape Libraries User Guide

Troubleshooting
171HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide
A tape is stuck in a storage slot. ■ Using the GUI touch screen, open the appropriate
door, and remove the magazine.
■ Pull the tape out.
■ Reinsert the magazine.
■ If the magazine is damaged, contact your authorized
service provider.
Robotics are misaligned.
Robotics won’t get a tape.
Tape/drive/robotics are misaligned.
■ Run a Vertical Calibration test from the Diagnostics
section of the Utilities menu.
■ Ensure that you are using the correct tape type for
your drive technology.
■ Contact your authorized service provider.
Media
Cannot load tape into drive.
■ Ensure your media and format type matches your
drive type.
DLT tape has circular wear patterns
around the hub.
■ The DLT drive hub may not be engaging the tape hub
properly. Discard the tape and contact your
authorized service provider.
A new Ultrium data cartridge that is
write-enabled is rejected by the drive.
■ LTO Cartridge Memory has failed or is damaged.
Replace the data cartridge.
A new Ultrium data cartridge that is
write-protected is rejected in multiple
known good drives.
■ LTO Cartridge Memory has failed, and the drive has
found no data to recover. Replace the data cartridge.
An Ultrium cartridge that has data
written to it and is write-protected
restores very slowly.
■ LTO Cartridge Memory has failed, and the drive
cannot use the tape directory information to recover
the data. The data can still be recovered, but may take
longer than normal.
■ Contact your authorized support provider for more
information.
Table 12: Troubleshooting General Problems (Continued)
Problem Solution