R2511-HP MSR Router Series Voice Configuration Guide(V5)

287
Successive jumping
The IVR process can realize successive jumping up to eight times from node to node.
Error processing methods
The IVR system provides three error processing methods: terminate the call, jump to a specified node, and
return to the previous node. To handle errors, select an error processing method for a Call node, for a
Jump node, or globally.
Timeout processing methods
The IVR system provides three timeout processing methods: terminate the call, jump to a specified node,
and return to the previous node. Select a timeout processing method for a Call node, for a Jump node,
or globally to handle the keypress timeout event.
Various types of secondary calls
The IVR system supports immediate secondary call, normal secondary call, and extension secondary
call:
• Immediate secondary call—A subscriber makes an immediate secondary call without the need to
dial the number of the called party. Immediate secondary calls are executed by Service nodes.
• Normal secondary call—A subscriber makes a normal secondary call by dialing the number of the
called party. Normal secondary calls are executed by Call nodes. You can configure a node to
match the length of a number, match the terminator, or match the number.
• Extension secondary call—A subscriber makes an extension secondary call by dialing the
extension number of the called party. Extension secondary calls are executed by Call nodes.
Customizable IVR configuration task list
Task Remarks
Configuring an IVR voice
entity
Creating an IVR voice entity Required.
Configuring an IVR voice entity Required.
Specifying the ID for a media resource Required.
Configuring IVR processing methods globally Optional.
Creating an IVR node
Configuring a Call node Required.
Use one of, tw
o of or
all of the
configurations as
needed.
Configuring a Jump node
Configuring a Service node
Configuring an IVR voice entity
This section describes the procedures for creating and configuring an IVR voice entity.