R2511-HP MSR Router Series Voice Configuration Guide(V5)

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Configuring IVR processing methods globally
If you do not configure any error processing method or timeout processing method for a node, it uses the
global methods to handle errors and timeout issues.
To configure IVR processing methods globally:
Ste
p
Command Remarks
1. Enter system view.
system-view N/A
2. Enter voice view.
voice-setup N/A
3. Enter IVR management view.
ivr-system N/A
4. Configure IVR global
processing method for
handling subscriber input
errors.
ivr-input-error { media-play
media-id [ play-times ] | repeat
repeat-times } *
Optional.
By default, the maximum number of
times permitted for input errors is 3.
The system does not play voice
prompts for input errors and
terminates the call after the
maximum number of times is
reached.
5. Configure IVR global
processing methods to handle
input timeout.
ivr-timeout { expires seconds |
media-play media-id [ play-times ]
| repeat repeat-times }*
Optional.
By default, the timeout time is 10
seconds, and the maximum timeout
times are 3. The system does not
play voice prompts for the input
timeout and terminates the call after
the maximum number of times is
reached.
Creating an IVR node
You can configure three types of IVR nodes: Call node, Jump node, and Service node.
Avoid the following misconfigurations:
• No operation is configured for a node.
• Several nodes form a loop. The subscriber has no other options except jumping around these
nodes.
• The IVR process jumps from node to node for more than eight times.
For more information, see "Troubleshooting IVR."
To create an IVR node:
Ste
p
Command Remarks
1. Enter system view.
system-view N/A
2. Enter voice view.
voice-setup N/A
3. Enter IVR management view.
ivr-system N/A