R2511-HP MSR Router Series Voice Configuration Guide(V5)

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# Configure Call node 10 to first play the audio file call.wav, and then if the subscriber dials 1 at
Telephone A, originate a call to number 500.
[RouterB-voice-ivr] node 10 call
[RouterB-voice-ivr-node10] media-play 10005 2 force
[RouterB-voice-ivr-node10] extension 1 call 500
[RouterB-voice-ivr-node10] quit
# Configure Service node 20 to first play the audio file bye.wav, and then terminate the call.
[RouterB-voice-ivr] node 20 service
[RouterB-voice-ivr-node20] operation 2 media-play 10004
[RouterB-voice-ivr-node20] operation 3 end-call
[RouterB-voice-ivr-node20] select-rule operation-order 2 3 1
3. Verify configurations:
After dialing the number 300 at Telephone A, the subscriber hears the voice prompts of the audio
file welcome.wav. After that, if the timeout value expires before the subscriber dials, Router B will
play the audio file timeout.wav. If the timeout value expires for four times, the call will be
terminated (because the timeout processing method is not configured for the node, the global
timeout processing method will be applied).
{ If the subscriber press the * key at Telephone A, the call jumps to node 20, which plays the audio file bye.wav
and then releases the call. After that, the subscriber hears busy tones.
{ If the subscriber presses the # key at Telephone A, the call jumps to node 10 and the subscriber hears the voice
prompts of the audio file call.wav. After that, if the subscriber dials 1 at Telephone A, the node originates the call
to number 500, and Telephone B rings.
Troubleshooting IVR
Invalid node
Symptom
The subscriber dials the IVR access number 300 and the voice prompt is played. According to the voice
prompt, the subscriber presses the # key to originate the secondary call, but the call is terminated.
Following are the configurations:
[Sysname-voice-dial] entity 300 ivr
[Sysname-voice-dial-entity300] match-template 300
[Sysname-voice-dial-entity300] ivr-root 1
[Sysname-voice-dial-entity300] quit
[Sysname-voice-dial] quit
[Sysname-voice] ivr-system
[Sysname-voice-ivr] node 1 jump
[Sysname-voice-ivr-node1] user-input # goto-node 10
[Sysname-voice-ivr-node1] user-input * goto-node 20
[Sysname-voice-ivr-node1] media-play 10001 force
[Sysname-voice-ivr-node1] quit
[Sysname-voice-ivr] node 10 call