R2511-HP MSR Router Series Voice Configuration Guide(V5)

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6. If the authorization fails, check that call or access restriction is not set for the IP phone service on
the RADIUS SERVER.
7. Check the log generated on the RADIUS SERVER and remove the fault according to the errors.
Symptom 2
RADIUS authentication/authorization requests of voice users are always rejected.
Follow the steps below to remove the fault:
1. Follow the steps introduced in symptom 1 to see if the fault can be removed.
2. Check that the username, password, and service authorities of the user on the RADIUS SERVER are
correct and that the authorities have taken effect.
3. Use the debugging voice radius all command to enable the debugging of the voice RADIUS
module and observe the message exchange in the entire authentication/authorization process.
Much of the debugging information gives reasons for voice call disconnection.