3Com ExecutiveAssistant V6.00 Release Notes

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3Com

ExecutiveAssistant

Release Notes for Release 6.00

System Requirements

This version of 3Com ExecutiveAssistant (EA) works with NBX version 6.0.57 or

later.

Server Operating Systems

The ExecutiveAssistant server software runs on either of the following operating

systems:

• Microsoft Windows XP (SP 2)

• Microsoft Windows Server 2003 (SP 2)

Client Operating Systems

The ExecutiveAssistant client software runs on either of the following operating

systems:

• Microsoft Windows 2000 PRO (SP 4)

• Microsoft Windows Server 2000 (SP 4)

• Microsoft Windows XP (SP 2)

• Microsoft Windows Server 2003 (SP 2)

New Features

Star-One/Star-Two

Calls that are routed through ExecutiveAssistant are eligible for the new Star-

One feature. Specifically, if the call is either On Demand or Always Recording,

and if the user has an Advanced or Supervisor client, then the user is eligible to

press Star-One during the call to conference or transfer using EA’s conferencing

technology.

In-And-Out

The existing Speech Dialer functionality of EA has now been expanded to allow

entry of DTMF from a remote phone to facilitate the opportunity for a user to call

into the system and have that call placed out from an NBX trunk.

Summary of content (5 pages)

PAGE 1
3Com® ExecutiveAssistant Release Notes for Release 6.00 System Requirements This version of 3Com ExecutiveAssistant (EA) works with NBX version 6.0.57 or later.
PAGE 2
Known Anomalies and Limitations related to Version 6.00 The known issues associated with this release are as follows: • • • If upgrading your server to EA 6.0 then you must upgrade your client machines to EA 6.0 as well. The EA client program at the user’s station restarts itself when a second voice prompt is attempted to play back before the first prompt is finished.
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• If more than 10 supervisors will operate the software’s GUI at once, you must run this on a Windows Server with enough Windows’ Client Access Licenses (CALs) to cover the number of simultaneous users. • The NBX should be configured to cover some inbound/outbound call routing coverage so that calls are handled automatically if ExecutiveAssistant is not running.
PAGE 4
• In order for a caller to be available for silent recording, monitor or bargein, that call must be in the On Demand state – therefore, the call must be set up at call start with two Media Ports. • Even if the call has been directed to an outside number (like a cell phone using find-me-follow-me), “**” is still available to initiate a record. If it is pressed while the call is being announced in find-me-follow- me, the caller will not hear the touch-tones.
PAGE 5
DOCUMENTATION COMMENTS As we work to make the documentation easier for you to use, we invite you to send us your feedback on errors that you find in the books and Help systems, and also on areas that you would like to see explained more fully. Please send your documentation comments to us at the following address: Voice_TechComm_Comments@3com.com IMPORTANT: As always, please address all questions about ExecutiveAssistant, related hardware, and software to your authorized 3Com Reseller.