3Com ExecutiveAssistant V6.00 Release Notes

• If more than 10 supervisors will operate the software’s GUI at once, you

must run this on a Windows Server with enough Windows’ Client Access

Licenses (CALs) to cover the number of simultaneous users.

• The NBX should be configured to cover some inbound/outbound call

routing coverage so that calls are handled automatically if

ExecutiveAssistant is not running. For some call paths, however, such as

outbound calls, as well as DID, extension-to-extension or NBX auto-

attendant calls, it is recommended that the Sentry.exe application run on a

separate machine. This application ensures that calls still route correctly if

the ExecutiveAssistant system is turned off or disabled for any reason.

• Caller ID (and Called Number for outbound calls) displays on the LCD

display of the telephone. Both the Caller ID number and name display on

the first line of the LCD display. The Media Port’s name appears on the

second line of the LCD display. If using analog lines, an incoming call

needs to be delayed 4 seconds before reaching ExecutiveAssistant (a 1-

second delay may also be necessary for digital lines).

• For incoming calls processed outside of ExecutiveAssistant (transferred

from another extension, going through NBX auto-attendant, or reaching

users through DID, hunt groups or ACD), the calls can be recorded as

long as the devices are using proper routing or pretranslators. In this

scenario, if the employee does not answer the phone and it is sent to

voice mail, the voice mail references the Media Port number instead of the

Caller ID of the caller (and when listening to voice mails from a phone,

does not identify as “from an outside caller”).

• Caller ID information for those incoming calls that are recorded or on-

demand for recording is not available from the 3Com telephone Call Logs

button. However, recent call information and call logs information is

available through the ExecutiveAssistant user interface.

• [For analog line installations only] : Calls answered directly with analog

line appearances via key mode operation cannot be recorded or

monitored. In those cases, full and seamless recording can either be

accomplished by using the built-in (no additional charge) ACD functionality

of ExecutiveAssistant or NBX, or by changing over to a Calling Group

model for incoming calls.

Silent On-Demand Recording

• The number of Media Driver ports required include those used for ALL

calls that might need to record, not just the ones that are recording. For a

call to be eligible for On Demand, it must be passed through

ExecutiveAssistant with its two Media Drivers ports in use.