3Com ExecutiveAssistant V6.00 Release Notes

• In order for a caller to be available for silent recording, monitor or barge-

in, that call must be in the On Demand state – therefore, the call must be

set up at call start with two Media Ports.

• Even if the call has been directed to an outside number (like a cell phone

using find-me-follow-me), “**” is still available to initiate a record. If it is

pressed while the call is being announced in find-me-follow- me, the caller

will not hear the touch-tones. If it is pressed during a call from the outside

number, the caller will hear the touch-tones.

Silent Monitoring, Barge-in and Whisper

• Only calls that are set to Always Record or On Demand are available for

Silent Monitor, Barge-in, or Whisper by an authorized manager (via a

Supervisor client license).

• Participants in a call have no audio or visual indication of being monitored.

• When monitoring (or barging/whispering) a call, the Supervisor uses

another Media Driver Port.