Describes how to upgrade 3Com ExecutiveAssistant Firmware

Updating 3Com ExecutiveAssistant

Chapter I. Overview

In general, it is best to update the server and all clients so they are all using the

same version of ExecutiveAssistant. There are two different methods for updating

(1) Full Over-Install and (2) Express Update.

Full Over-Install

The “Full Over-Install” is the best and safest method for updating

ExecutiveAssistant on the server. The “Full Over-Install” defers from the “Express

Update” in a number of ways but primarily in that it will update the databases

ExecutiveAssistant uses with any necessary updates and re-install any files that

should happen to be missing (if there are any missing files).

DO NOT uninstall ExecutiveAssistant before over-installing. You should never

need to uninstall ExecutiveAssistant unless explicitly directed to do so by a support

engineer. Uninstalling ExecutiveAssistant will have no effect on licensing or

configuration because ExecutiveAssistant is designed to protect these items and

keep them intact from accidental removal of the software. The “Full Over-Install”

files usually consist of about 21 files and total approximately 90MB in size.

The “Full Over-Install” can also be used to update clients. Please Note: Clients

and servers do not use the same “Full Over-Install” files. The clients use the “Full

Over-Install” files located in the ClientSetup folder located on the server. The

ClientSetup folder is created after installing ExecutiveAssistant on the server and

the files will be updated when the server is updated using the “Full Over-Install”

method.

Express Update

The “Express Update” method is a quick method that can almost always be used

to update clients. The “Express Update” should only be used to update the server

when directed to do so by a support engineer.

DO NOT uninstall ExecutiveAssistant before applying an “Express Update”. You

should never need to uninstall ExecutiveAssistant unless explicitly directed to do

so by a support engineer. Uninstalling ExecutiveAssistant will have no effect on

licensing or configuration because ExecutiveAssistant is designed to protect these

items and keep them intact from accidental removal of the software. The “Express

Update” is usually a zip file with compressed files. The zip file is approximately

5MB in size.

Chapter II. Full Over-Install (server)

The “Full Over-Install” files usually consist of about 21 files and total approximately

90MB in size. It is recommended to save the setup files to the local hard drive of

the server to increase the speed of the over-install. A convenient location to store

the files is in C:\Program Files\3Com.

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Updating 3Com ExecutiveAssistant Chapter I. Overview In general, it is best to update the server and all clients so they are all using the same version of ExecutiveAssistant. There are two different methods for updating (1) Full Over-Install and (2) Express Update. Full Over-Install The “Full Over-Install” is the best and safest method for updating ExecutiveAssistant on the server.
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Updating 3Com ExecutiveAssistant Before you can begin to over-install, ExecutiveAssistant must be shutdown completely on the server and all clients. You can verify that ExecutiveAssistant is shutdown by viewing the processes from TaskManager and verifying that you do not see a process named “Assistant.exe” in the list. If the server or clients are not shutdown then the over-install will fail usually with a Windows “write permission” error as seen in Figure 1.
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Updating 3Com ExecutiveAssistant 7. The client software has been updated and can now be started. 8. From the Menu, click Help and verify the version number has updated. Chapter IV. Express Update (server or client) To begin the Express Update: 1. 2. 3. 4. Shutdown ExecutiveAssistant if it is running. Navigate to the zip file (compressed folder) that contains the updated files. Open the zip file (compressed folder) and select all files. Extract the files into the install path on the local computer.