HP NetRAID-4M Configuration and Upgrade Guide (Release 5)

Chapter 6 Disk Drive Firmware Revision

Special Firmware Update Required for Certain

IBM Drives

The SCSI Detail Agent has exposed a hard disk drive firmware issue. Errors occur

if you are using any Ultra3 hard disk drives listed in Table 6-1, and you are using

firmware D84D or P84D along with Netserver Agents 4.53 or 4.53a.

For example, the following errors in the NT System event log every hour:

• 9/26/00 10:41:23 AM hpnport Warning None 20 N/A \Device\HPN0:

ID(0:01:0); RAM Failure

• 9/26/00 10:41:23 AM hpnport Warning None 20 N/A \Device\HPN0:

ID(0:01:0); Hardware Error

This is caused by the drive sending a 04/40/80 sense error every time the SCSI Detail

Agent sent it a SCSI Log Sense command to log page 32h (i.e., reading log page 32h,

which happens about every hour). The 04/40/80 sense error code means “hardware

error, degrade mode, diagnostic failed.” This occurred because log page 32h

became corrupted. The corruption happened when the SCSI Detail Agent sent the

drive a Log Select command (a write to log page 32h) and the drive wrote the

incorrect information to log page 32h. This was only an issue with the Log Select

command, and does not affect normal read and write operations. Also the corruption

of the log page does not affect normal read and write operations, including

S.M.A.R.T. statistics information. The issue has been corrected in IBM's disk drive

firmware revisions D94N and P94N. This situation did not exist with Netserver

Agents version 4.52 because it did not support the D84D or P84D firmware.

Table 6-1. Ultra 3 Hard Disk Drives Causing Firmware Issues

HP Part Number IBM Disk Drive Capacity

P1168A

P1214A

9 GB, 10K RPM

P1166A

P1167A

18 GB, 10K RPM

D9419A

P1169A

36 GB, 10K RPM

P1216A

P1213A

9 GB, 7200 RPM

P1217A

P1215A

18 GB, 7200 RPM