Integrated HP NetRAID Controller Config. Guide

Chapter 11 Troubleshooting
145
System Hangs When Scanning Devices for New Configuration
Problem: Ran HP NetRAID Express Tools or HP NetRAID Config and tried to
make a new configuration. The system hangs when scanning devices.
Suggested solutions:
• Check the drives’ SCSI IDs on each channel to make sure each device has
a different ID. For HP NetServer LH 3/3r and LH 4/4r, hot-swap devices
cannot share the same SCSI ID as non-hot-swap devices on the same
channel.
• Check the cables for bent pins.
Management Menu Not Displayed
Problem: Running HP NetRAID Express Tools or HP NetRAID Config does not
display the Management Menu.
Suggested solution: Use a color monitor.
Cannot Flash or Update the Flash ROM
Problem: Cannot flash or update the flash ROM.
Suggested solution:
For HP NetServer LH 3/3r and LH 4/4r: Make sure the jumper labeled J12
(Enable I
2
O Flash Writes) is present on the HP NetServer I/O board near the
HP NetRAID SIMM.
For HP NetServer LH 3000/3000r, LH 6000/6000r, and LT 6000r: The
HP NetRAID flash is controlled by software. There is no jumper.
HP NetRAID BIOS Banner Not Displayed
Problem: The HP NetRAID BIOS and firmware banner does not appear.
Suggested solution:
For HP NetServer LH 3/3r and LH 4/4r: Use the Setup utility to ensure that
integrated HP NetRAID has been enabled for the appropriate channels. See
Step D in Chapter 5 in this guide for information.
For HP NetServer LH 3000/3000r, LH 6000/6000r, and LT 6000r: Use the Setup
utility to ensure that SCSI channels A and B are operating in HP NetRAID mode.
See Step D in Chapter 5 in this guide for information.